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Extended Stay America - Sacramento - Roseville

2.0 of 5
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1000 Lead Hill Blvd., Roseville, CA 95661
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Extended Stay America - Sacramento - Roseville
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Ranked #14 of 18 Hotels in Roseville
A recent review
5 of 5 stars reviewed 1 week ago
Michael H Taipei, Taiwan
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69 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (19)
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Ottawa, Canada
Level Contributor
4 reviews
4 hotel reviews
2 of 5 stars Reviewed 5 days ago NEW

Not a great hotel. Pros: room was clean, free parking, had a little kitchen Cons: air conditioner was broken and horribly loud, staff weren't very nice or helpful, taps were wired backwards so the cold was hot and the hot was cold, breakfast not really included just coffee and muffins, no hairdryer, no real amenities

Was this review helpful? Yes
Taipei, Taiwan
5 of 5 stars Reviewed 1 week ago

Very limited. However, only a few minutes from the Mall, Coffee shops and Groceries. Staffing are friendly we were greeted every time. The hotel is fairly clean and the parking lot is well lit. We'll be back!

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Roseville
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Upon check in, we arrived separately, we were lectured firmly that this was going to be an issue since the person who made the reservation was not present. This was strange since the credit card was the same number being used. Upon entering the elevator, we were met with the strong odor of smoke. The room was clean and bare.... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Sacramento - Roseville, responded to this review

Thank you for providing us with details about your stay. The situation you described is truly regrettable. We are very sorry for your experience. To uphold our company's high standards, we will do everything we can to inform our guests in advance of what you can expect from our hotel. The staff and I appreciate your comments, as it will... More 

Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed June 26, 2015 via mobile

We come to Roseville regularly for medical treatment. We always stay at Extended stay for the convenience, wonderful staff and comfortable rooms. The hotel is located near shopping and a multitude of restaurants and we really feel at home while there.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - Roseville, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that we were able to accommodate your needs with a comfortable stay and great customer service. I’m thrilled we were able to provide you with a convenient location. The staff and I would like to thank you again for posting your review. We look... More 

Lexington, Oregon
Level Contributor
63 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed June 11, 2015

Repeat customers for a reason. Arash checked us in this time. He is very welcoming, efficient and friendly. I asked for a full kitchen set up in one room and plates/dishes another (family of four, we eat dinner together etc) Anyhow, before I got unloaded and up to the room, our room was stocked fully and the ac was going... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - Roseville, responded to this review

Thank you so much for sharing your experience with us. I'm so pleased to hear that we were able to exceed your expectations and provide you with a home away from home experience. I truly appreciate your kind comments regarding our reasonable rates and friendly staff. The staff and I would like to thank you again for posting your review.... More 

1 review
1 of 5 stars Reviewed June 7, 2015 via mobile

Beware of floor 3- it is raunchy. It smells just like a casino- filled with cigarette smoke and who knows what other kind of smoke. If you aren't a smoker, I would not recommend staying here. If you are, well, then this will be good for you- you'll fit right in. The beds aren't comfortable, either. The grab and go... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - Roseville, responded to this review

Thank you for your recent review of your stay. I sincerely apologize about the smoking floors in our hotel. To uphold our company's high standards, we will keep trying to do our best to make sure the designated floor is well ventilated moving forward. Thank you very much for providing us with your feedback. If you have any additional feedback,... More 

Orem, Utah
1 review
4 of 5 stars Reviewed May 26, 2015

We enjoyed the stay. The staff was very helpful. The room room was clean and roomy. Nice kitchenette. The bed was not as soft was I like it. The breakfast was very basic - a muffin, a granola bar and an apple. But, all in all it was good experience.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - Roseville, responded to this review

Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding our hotel and helpful staff. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. More 

Miami, Florida
Level Contributor
90 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
1 of 5 stars Reviewed May 21, 2015

By far I have to say this is the worst hotel I have ever been into there were cockroaches everywhere when we went into the room everything was discussing smelled like cigarettes and was dirty and also we noticed that outside all of the employees were using drugs openly This hotel is very unsafe right off of the highway and... More 

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Pioneer, California
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 20, 2015

It was great to have a mini kitchen , a box of supplies delivered to our room within 5 minutes after our request. Broken kitchen cupboard over the stove. The phone in the room did not work. No wake up calls available anyway. TV and Wi fi worked well. The facility was over all dark inside. It was great to... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - Roseville, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that the phone in your room did not work and cupboard was not installed properly. In response to your feedback, I met with our staff and we will work to make sure rooms are thoroughly inspected before guest arrivals. Still, I am glad to read that... More 

Level Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 11, 2015

Took my girlfriend here during mothers day weekend. Had a great time. The rooms are nice. Being able to have a actual kitchen in the rooms, is always a big plus. The staff when I checked in, was really nice. And filled us in with everything we needed to know. Definitely one of the nicer hotels in the area! Better... More 

Was this review helpful? Yes
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