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BEST WESTERN PLUS Orchid Hotel & Suites

Certificate of Excellence
GreenLeadersBronze level
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130 N. Sunrise Ave, Roseville, CA 95661 (Formerly Oxford Suites)
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Stay 2X get $50 gift card
Best prices for: 1 room 1 guest
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BEST WESTERN PLUS Orchid Hotel & Suites
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BEST WESTERN PLUS Orchid Hotel & Suites
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186 reviews from our community

Traveler rating
    95
    57
    20
    7
    7
See reviews for
64
35
10
46
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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There are newer reviews for BEST WESTERN PLUS Orchid Hotel & Suites
See the most recent reviews
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 18, 2014

Enjoyed the nice location and relaxing setting. Close to the 80 and walking distance to food. The staff were friendly and helpful. Most of the other hotels in the area had bad access and parking. The pool and hot tub were clean and private from road traffic. The morning breakfast was warm and filling for what ever plans you have... More 

Was this review helpful? Yes 1
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review

Hello, Thank you for taking the time to write an amazing review of our staff and hotel. We strive everyday to go above and beyond just standards. We want to 'WOW' you and make you feel appreciated. We are so pleased that we could accomplish this for you and look forward to seeing you again soon! Thank you again, Brittany... More 

1 review
4 of 5 stars Reviewed June 17, 2014

Very nice stay for 5 nights. stayed in the executive king suites which were very quiet and comfortable. The courtyard was nice for group gatherings and to sit with the complimentary happy hour drinks. The pool was well kept. The included breakfast was good. Lots of restaurants and shopping near by. The hotel is easy to find.

Review collected in partnership with Best Western

Was this review helpful? Yes
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review

Dear Katheryn, Thank you for your outstanding review of our property. We take great pride in what we do and are so appreciative that all our hard work is paying off. We want to thank you for noticing all that we have to offer and look forward to seeing you soon. Thank you, Brittany Ducheneaux Front Desk Manager More 

San Jose, California
Contributor
17 reviews 17 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 16, 2014

We've been staying at the Best Western PLUS Orchid Hotel & Suites for 20 years (before it was a Best Western) and it continues to improve. The rooms are always very clean and the staff are very helpful and nice to work with. Just out of curiosity, I have checked other hotels in Roseville over the years, and none can... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review

Dear Cary, Thank you for your amazing review and letting others know about our meeting rooms and sleeping rooms. You are correct. We recently remodeled the entire hotel and everything is brand new and updated. We appreciate it very much that you noticed all the changes we have made. Thank you to you and your family for staying with us.... More 

Sacramento, United States
1 review
5 of 5 stars Reviewed June 16, 2014

We had our dad's 80th birthday party because they offer meeting/party rooms, and then we could leave and go to our room after. The staff was extra helpful and the hotel rooms were clean and updated. Nice to be able to go downstairs the next morning for breakfast, not just coffee and a muffin.

Review collected in partnership with Best Western

Was this review helpful? Yes
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review

Dear Cary, Thank you for your amazing review and letting others know about our meeting rooms and sleeping rooms. You are correct. We recently remodeled the entire hotel and everything is brand new and updated. We appreciate it very much that you noticed all the changes we have made. Thank you to you and your family for staying with us.... More 

Vancouver Island
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 5, 2014

We stayed two nights here while attending the AMGEN Tour of California cycling stages in the area. The Hotel was pleasant enough for being just off some major thoroughfares. I did have a few issues with service with respect to pool towels and pool clean up of others used towels, that being there wasn't any to be had cause they... More 

Was this review helpful? Yes
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review

Dear Aunty Daff, Thank you for your tips and review of our hotel. We appreciate any and all feedback. We want to thank you for letting us know about the pool towel situation. Please know that we care about the up keep of our hotel and have employees scheduled 24/7 for service and assistance. We appreciate you taking the time... More 

San Jose, California
Reviewer
5 reviews 5 reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed June 4, 2014

We decided to take our first family vacation in 4 years after the premature birth of our son and a rough medical diagnosis for our 9m old daughter. Being a one income family we're on a very tight budget, going on a cash-only basis. We opted to stay at BWPOHAS and SO wished we hadn't. I had a medical emergency... More 

Was this review helpful? Yes 6
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review

Thank you for telling us how you feel about your stay. On behalf of our entire team, I would like to apologize for you not feeling we exceeded your expectations. Your satisfaction is important to us. However, management did discuss in full detail on the reasons we had to charge you a deep cleaning fee and for a broken item... More 

San Diego, California
1 review
5 of 5 stars Reviewed June 4, 2014

I came to the bar at Best Western and Jessica and Hannah gave me a awesome experience. I had never been to a bar in a best western and didn't expect much but the experience and the service were outstanding. I travel a lot and this is my new go to place.

Was this review helpful? Yes
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review

Dear Snelling, Thank you for your outstanding review of our Lounge. Our Lounge is where we have our Manager's Reception which includes two complimentary drinks. We appreciate you taking the time to let us know which employees made your experience that much better. We will make sure they are recognized for that. Thank you again and look forward to seeing... More 

Murrieta, California
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 2, 2014

I recommend this hotel. It was fairly nice. The location isn't great but the staff, rooms and amenities are good. When I arrived there was a slight wait to check in but the staff were very apologetic for the wait.

Review collected in partnership with Best Western

Was this review helpful? Yes
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review

Dear Josh, Thank you for taking the time to write us a review on Trip advisor. We appreciate your great comments about how friendly and accommodating our Front Desk staff is. We strive everyday to make sure each guest experience is exceptional. We are conveniently located just off of HWY 80 on North Sunrise. You can see our hotel from... More 

Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed June 1, 2014 via mobile

Staff was friendley is all I can say. Upon arrival I noticed no hot water in the sink nor did the boasted 42" flat screen tv in the from room of suit work. I Reported and not fixed. No trash in the bath. 2 night, no hot water in jacuzzi tub or sink. Phone was placed in front room but... More 

Was this review helpful? Yes 6
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review

Dear Shannon, To know of such an experience is not like our hotel. We can’t even imagine something like this happening here. We wish you would have shared your information with the property first so we could make things right for you. Please know that we apologize deeply for your experience and know that we will be taking immediate action... More 

California
1 review
5 of 5 stars Reviewed May 27, 2014

The room was clean and the linens were fresh...and I am picky, so that is saying something. The stay included not only a nice hot breakfast with eggs, sausage, pancakes, and waffles but also included two evening beverages (Mon-Sat) while relaxing on a very nice tree-shaded patio. Amazing for the price! We were there for a softball tournament, so it... More 

Was this review helpful? Yes
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review

Dear Carla, Thank you for your excellent review. We are so pleased to know you enjoyed our hotel and all the little things that we put together for each of our guests. We want to make sure each guest leaves feeling the same way you and your family did. We look forward to seeing you next tournament. Thanks again, Brittany... More 

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62 photos of this hotel

Management photos: Courtesy of the property manager

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Room/suite (22)
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Bathroom (2)
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Business center/function rooms (4)
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Dining (8)
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Pool/beach area (5)
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Prices are for 1 room, 2 adults
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