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Heritage Inn Express Roseville

204 Harding Blvd., Roseville, CA 95678
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Heritage Inn Express Roseville
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Heritage Inn Express Roseville
Heritage Inn Express Roseville
Heritage Inn Express Roseville
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66 reviews from our community

Traveler rating
    5
    5
    5
    15
    36
See reviews for
25
12
3
13
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
  • All months
    (66)
  • Mar-May only
    (17)
  • Jun-Aug only
    (17)
  • Sep-Nov only
    (14)
  • Dec-Feb only
    (18)
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1 review
5 of 5 stars Reviewed 2 days ago NEW

I would just like to say that my recent stay with my family was really great at this hotel. I came to visit friends for a birthday gathering so we went straight to the hotel from our long drive. office staff did a wonderful job at check in. I checked in around 4:30pm and they had a room ready for... More 

Was this review helpful? Yes
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Where should I start... no point in reserving a room, because they're going to mess it up, or put you in a room occupied by someone already. No matter how much work they put into fixing it, it doesn't help that house keeping can't clean at all. Make sure to check your sheets,because you'll end up with blood stains or... More 

Was this review helpful? Yes
kuldeep k, General Manager at Heritage Inn Express Roseville, responded to this review

First of all I want to thank you for the review about our property and I apologize for all the inconvenience situations you faced. I'd like to take time and I'd like to talk to you personally and see what I can do to make you a satisfied customer and gain your trust back. I'd hope you give us another... More 

Colorado
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

Please don't waste your money here! We looked for a cheap hotel because we were attending a funeral and we're going to be in and out. The first room we were put in was a disaster. There was a bent hanger and string hanging from a plant hook in the ceiling. My husband took a shower (they only gave 1... More 

Was this review helpful? Yes
kuldeep k, General Manager at Heritage Inn Express Roseville, responded to this review

Let me start by thanking for the review and also I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that I am reviewing this case personally and I am hoping to talk to you personally to see what I can do to make the situation better for you. I... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Me and my friends stayed here for two nights, the customer service was amazing. The room was all set and clean, everything was in place, bathrooms were clean. The housekeepers were very nice and kind, so were the people in the front desk. Thank you for the awesome stay.

Was this review helpful? Yes
kuldeep k, General Manager at Heritage Inn Express Roseville, responded to this review

Thank you very much for such a positive feed back. We appreciate all the support. I am glad you enjoyed your stay with us. We are looking forward to see you again in the future. Have a great weekend! More 

1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

Choose another any other this place is absolutely horrible I stayed here checked in and horrible smell as soon as I opened the door attendant refused to move said they were over booked never again it was to late to choose another place my car was a better nights sleep

Was this review helpful? Yes
kuldeep k, Manager at Heritage Inn Express Roseville, responded to this review

Let me start by thanking you for the review. I do apologize for the inconvenience and also the bad experience you had in our property. I personally took time to review this case and I am hoping you will give us a second chance to make it a better stay for you the next time you and your family visit... More 

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Let me start by saying that this review is not based on a few visits only. Our non profit organization rented both their ballroom and guest rooms on a weekly basis for a 3 year period (approx 150 times!) Over that time period I have watched both management and front desk agents come and go. Most of them were good... More 

Was this review helpful? Yes 3
kuldeep k, General Manager at Heritage Inn Express Roseville, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another... More 

Fremont, California
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 9, 2015

No Towels! Smells bad. Mold everywhere. No soap or toilet paper.. Non brought when asked for. We were switched to a little cleaner room but no toilet paper no towels, did not have a pole in the closest to hang clothes on. Wifi never worked and the tv was very small, old and very blurry. no service. I had to... More 

Was this review helpful? Yes 1
kuldeep k, Manager at Heritage Inn Express Roseville, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 9, 2015 via mobile

Do not stay here. Unless you want crack or murdered. The nonsmoking rm smells like cocaine. The pillows are hardly pillows. I did not stay. The amn that was wondering around who was trying to get into my rm was more than enough for me.

Was this review helpful? Yes 3
kuldeep k, Manager at Heritage Inn Express Roseville, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 7, 2015

Needs to be cleaned and they need more towels the room smelt Muskie and not clean. I feel that the night shift should be able to clean towels if needed. When ask about the towels she to me she had none I think that thus should be addressed for any further stay

Was this review helpful? Yes 2
kuldeep k, Manager at Heritage Inn Express Roseville, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another... More 

1 review
5 of 5 stars Reviewed January 10, 2015

I had a very nice stay there.i stayed there for a few nights and they had a fair price the room we were in was very nice and remodel the employees were nice a generous. I will be coming back to stay in the future

Was this review helpful? Yes
kuldeep k, Manager at Heritage Inn Express Roseville, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property . Your feedback is very much appreciated and I can assure you that my staff and I use this information to do every thing possible to create an enjoyable experience for each of our guests.we hope to see you again. If we... More 

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