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Heritage Inn Express Roseville

204 Harding Blvd., Roseville, CA 95678
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1 room 1 guest
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Heritage Inn Express Roseville
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71 Reviews from our TripAdvisor Community

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Traveler rating
    7
    5
    5
    15
    39
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28
13
3
13
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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  • All months
    (71)
  • Mar-May only
    (17)
  • Jun-Aug only
    (22)
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    (14)
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    (18)
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Redlands, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 weeks ago

WOW!!! The pictures on the website are probably 10 years or older!!!! First off, I am a manger at a mid-level hotel. I understand expectations are high, but this is the nastiest motel I have ever stayed at. Sheer curtains, no privacy. The room had a horrible dirty smoke smell. The carpet was black and the bathroom floor was sticky... More 

Was this review helpful? Yes 1
kuldeep k, General Manager at Heritage Inn Express Roseville, responded to this review

Hi, Hope your day is going great! First I want to start saying thank you for giving us the opportunity and I apologize about the bad experience you had during your visit. Our main priority is to satisfy our customers. I am hoping you would give us a second chance to satisfy you and your family next time you visit... More 

Las Vegas, Nevada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 28, 2015

This place should not even be considered a hotel or a motel. There was stains on the pillows, dirty towels, and stains on the floor and bathroom. Would not recommended my worst enemies to this place Also, there are numerous fake good reviews I'm presuming from the staff and owners of this hotel further deceiving customers. Please take note that... More 

Was this review helpful? Yes 1
kuldeep k, General Manager at Heritage Inn Express Roseville, responded to this review

We want to apologize for any inconvenience and for the bad experience with us. We really hope you will give us a second chance to win your heart back. Please feel free to stop by at the lobby, I'd love to meet you and your friends to make sure you can have a better stay next time. We hope to... More 

1 review
5 of 5 stars Reviewed June 13, 2015 via mobile

My husband and I are waiting for our place to be ready and have been here for a month. The staff is amazing. Keith, Gilbert, Jose, Cordial, the other front desk staff, maintenance staff and all of the housekeepers are amazing, and truly great people. They have made us feel so welcome and have not just us or made us... More 

Was this review helpful? Yes
kuldeep k, General Manager at Heritage Inn Express Roseville, responded to this review

Thank you so much for such a kind response. Your words means a lot to us. We hope you see you and your family back in the hotel any time you guys visit Roseville area. Thank you again for such a positive feed back! More 

2 reviews
5 of 5 stars Reviewed June 4, 2015 via mobile

We had a great time it was a great stay we had a great time the people absolutely just marvelous great staff housekeepers. were doing really good room. I love the room we were in I believe it was 225 freshly painted brand-new bed I couldn't complain the everything was great I will definitely be coming back I love the... More 

Was this review helpful? Yes
kuldeep k, General Manager at Heritage Inn Express Roseville, responded to this review

Thank you very much for your positive feedback. We value your feed back dearly. We are very glad to hear that you and your family loved the stay. Please feel free to visit our hotel when ever you and your family in Roseville area. We will be please to serve you and your family. Thank you! More 

Grass Valley, California
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed June 3, 2015

I went here with my wife and 11 year old daughter. It was a Friday night we went to the movies and dinner and had a great time until we got back to this old cold motel. They have a party room that can be rented out for special occasions . the night we where there they where renting out... More 

Was this review helpful? Yes 3
kuldeep k, General Manager at Heritage Inn Express Roseville, responded to this review

First let me start by saying we are extremely sorry you had a bad experience with us.I do apologize for the inconvenience with your stay. I will interrogate and take personal actions to avoid such a situations again that occurred in your stay. we'd love to make it better for you and your family. Thank you! More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 25, 2015

I would just like to say that my recent stay with my family was really great at this hotel. I came to visit friends for a birthday gathering so we went straight to the hotel from our long drive. office staff did a wonderful job at check in. I checked in around 4:30pm and they had a room ready for... More 

Was this review helpful? Yes 1
kuldeep k, General Manager at Heritage Inn Express Roseville, responded to this review

I want to Thank you for such a positive review. I and my hotel staff is pleased to hear that you and your family had a great time in our property and you and your family is fully satisfied with our service. Please feel free to visit us next time you and your family in town. We'd love to serve... More 

Level Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed May 19, 2015

Where should I start... no point in reserving a room, because they're going to mess it up, or put you in a room occupied by someone already. No matter how much work they put into fixing it, it doesn't help that house keeping can't clean at all. Make sure to check your sheets,because you'll end up with blood stains or... More 

Was this review helpful? Yes
kuldeep k, General Manager at Heritage Inn Express Roseville, responded to this review

First of all I want to thank you for the review about our property and I apologize for all the inconvenience situations you faced. I'd like to take time and I'd like to talk to you personally and see what I can do to make you a satisfied customer and gain your trust back. I'd hope you give us another... More 

Colorado
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed May 19, 2015

Please don't waste your money here! We looked for a cheap hotel because we were attending a funeral and we're going to be in and out. The first room we were put in was a disaster. There was a bent hanger and string hanging from a plant hook in the ceiling. My husband took a shower (they only gave 1... More 

Was this review helpful? Yes
kuldeep k, General Manager at Heritage Inn Express Roseville, responded to this review

Let me start by thanking for the review and also I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that I am reviewing this case personally and I am hoping to talk to you personally to see what I can do to make the situation better for you. I... More 

1 review
5 of 5 stars Reviewed May 8, 2015 via mobile

Me and my friends stayed here for two nights, the customer service was amazing. The room was all set and clean, everything was in place, bathrooms were clean. The housekeepers were very nice and kind, so were the people in the front desk. Thank you for the awesome stay.

Was this review helpful? Yes
kuldeep k, General Manager at Heritage Inn Express Roseville, responded to this review

Thank you very much for such a positive feed back. We appreciate all the support. I am glad you enjoyed your stay with us. We are looking forward to see you again in the future. Have a great weekend! More 

1 review
1 of 5 stars Reviewed May 4, 2015 via mobile

Choose another any other this place is absolutely horrible I stayed here checked in and horrible smell as soon as I opened the door attendant refused to move said they were over booked never again it was to late to choose another place my car was a better nights sleep

Was this review helpful? Yes
kuldeep k, Manager at Heritage Inn Express Roseville, responded to this review

Let me start by thanking you for the review. I do apologize for the inconvenience and also the bad experience you had in our property. I personally took time to review this case and I am hoping you will give us a second chance to make it a better stay for you the next time you and your family visit... More 

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