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DoubleTree by Hilton Hotel Sonoma Wine Country

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1 Doubletree Drive, Rohnert Park, CA 94928
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DoubleTree by Hilton Hotel Sonoma Wine Country
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DoubleTree by Hilton Hotel Sonoma Wine Country
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932 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for DoubleTree by Hilton Hotel Sonoma Wine Country
See the most recent reviews
Rohnert Park, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 17, 2013

I was in a bit of a bind and needed a place to stay. From the moment I set foot in the door, the people at the front desk were warm and understanding. It made a very bad situation for me much more pleasant. From Liam and Israel at checkin, to Rene and Patricia - all of them were fantastic,... More 

Was this review helpful? Yes 2
Steve J, General Manager at DoubleTree by Hilton Hotel Sonoma Wine Country, responded to this review

Dear Kaffeinated1, Thank you for the glowing review of our wonderful staff. We are so glad that we were able to improve a difficult situation for you. We hope you will be back to visit again in the near future, under better circumstances of course. Warm Regards, Steve Jung General Manager More 

Oakland, California, United States
Level Contributor
242 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 stars Reviewed November 13, 2013

I booked this tour because I was taking my boyfriend on a beer tour with North Bay Brewery Tours. The pickup location was just across the street from this hotel. Very simply stated: The price was fair, the room was clean and comfortable, the pool and hot tub were awesome, and the service was great. We only stayed one night,... More 

Was this review helpful? Yes 1
Steve J, General Manager at DoubleTree by Hilton Hotel Sonoma Wine Country, responded to this review

Dear Dianah R, Thank you for choosing our hotel as the destination for your special occasion. We are very glad to hear that you enjoyed your cookie at check in as well as the rest of your time with us. We look forward to welcoming back the next time you find yourself exploring wine country. Warm Regards, Steve Jung General... More 

Colorado
Level Contributor
60 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed November 11, 2013 via mobile

The hotel is a beautiful property with nice, comfortable rooms. It has a great gym, excellent breakfast and lovely views. But what made our stay special was the help we received from the General Manager, Rene Rodriguez. We had an administrative issue where our reservations got canceled and there wasn't a room to be had in the area. Rene contacted... More 

Was this review helpful? Yes 1
Steve J, General Manager at DoubleTree by Hilton Hotel Sonoma Wine Country, responded to this review

Dear Mary H, Thank you for your glowing review and kind words regarding our staff. Rene is, as you mentioned, a very valuable asset to our hotel. Although he is not the General Manager, as that is my title, he is the Manager on Duty on many occasions. I am thrilled to hear that he was able to assist you... More 

Charlotte, North Carolina
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed November 11, 2013

I was here for a conference, everything was OK, but nothing was Great. Service in the restaurant was a joke, don't go there unless you have at least an hour. The staff was OK, but not overly friendly (except Diane at the Starbucks, she's awesome). There were no scenic views, it is not close to wine country (your at least... More 

Was this review helpful? Yes 1
Steve J, General Manager at DoubleTree by Hilton Hotel Sonoma Wine Country, responded to this review

Dear melinnc1979, Thank you for your detailed account of your time with us. We sincerely apologize for the challenge you experienced in the restaurant. Your concerns have been sent on to the appropriate manager and will be addressed. Our hotel is located in the center of Sonoma Wine Country, but you are correct that it is a 15 minute drive... More 

Wheeling, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 11, 2013

This is the second time I have stayed at this Doubletree. The building/lobby is beautiful. Very welcoming. The employees are extremely friendly and helpful - great customer service both times. The location is excellent as it is easy to reach via the freeway and is also close to a variety of restaurants. I have already recommended this hotel to co-workers... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Steve J, General Manager at DoubleTree by Hilton Hotel Sonoma Wine Country, responded to this review

Dear Cynthia H, Thank you so much for recommending us and for providing such a lovely review. We are grateful for your return business and hope we will continue to be your #1 choice for accommodations in beautiful wine country. Warm Regards, Steve Jung General Manager More 

Richmond, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 10, 2013

Don't believe in the mountain view, golf course view, friendly service or even getting a cookie at check-in at this Double Tree. Staff is young and did not provide good customer service. Room had ants in it and toilet had hair on it. Long walk outside to get to the rooms from the lobby carrying your own luggage with no... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Steve J, General Manager at DoubleTree by Hilton Hotel Sonoma Wine Country, responded to this review

Dear Michelle L, We truly apologize for the service failure you experienced during your stay with us. We would like to encourage you to please contact one of our managers regarding your stay. Your feedback is extremely valuable and highly appreciated. Your concerns thus far have been sent forward to the appropriate managers and will be looked into. Thank you... More 

Northridge, CA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed November 8, 2013

Double Trees are so odd to me. I used to think of them as a pretty nice chain, but they seem to be really hit-or-miss. The Doubletree in Rohnert Park is equal parts hit and miss. I stayed two nights for a meeting in the area. On the upside, the staff is very nice, well-trained, and helpful. The lobby area... More 

Was this review helpful? Yes 1
Steve J, General Manager at DoubleTree by Hilton Hotel Sonoma Wine Country, responded to this review

Dear NDNation, Thank you for your valuable feedback regarding your time at our hotel. We truly apologized for the challenge you experienced with the HVAC in your room. This issue has been forwarded to the appropriate manager and will be looked into. It is wonderful to hear that you received excellent service while with us and that you enjoyed our... More 

rockaway, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 7, 2013

The staff was very helpful and courteous. They printed my boarding pass for my flight, they help see to it that I was comfortable in every way, and they answered every question that I had with a smile and always offered additional assistance.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Steve J, General Manager at DoubleTree by Hilton Hotel Sonoma Wine Country, responded to this review

Dear Salvatore C, It is fantastic to hear that you experienced warm and knowledgeable service from our great staff. Thank you for taking the time to share your opinion of our hotel. We are delighted to have been of service and hope we will be able to assist you again during your future travels. Warm Regards, Steve Jung General Manager More 

Georgetown KY, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 4, 2013

This hotel was extremely clean located in a safe beautiful area. Easy access to the local areas we wanted to visit. The fireplace in the lobby was a nice addition. The rooms were clean. The staff was very knowledgeable about the wineries in the area.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Steve J, General Manager at DoubleTree by Hilton Hotel Sonoma Wine Country, responded to this review

Dear James T, Thank you very much for your positive feedback. We truly appreciate your business and hope you will join us again in the future for another wonderful stay in Sonoma County. Warm Regards, Steve Jung General Manager More 

Charlotte, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 31, 2013

Everything was OK. Service in the restaurant was spotty and really bad at times, but food was good when it finally arrived. Beds were comfy and rooms were quiet. A good value if you are in the area, but not really close to anything.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Steve J, General Manager at DoubleTree by Hilton Hotel Sonoma Wine Country, responded to this review

Dear Melissa S, Thank you for sharing your experience. The service challenges you experienced at the restaurant have been logged and shared with the appropriate manager. It is excellent to hear that you otherwise enjoyed your time with us. We hope to see soon for a vacation in wine country so you may enjoy our prime location for wine tasting... More 

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