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Heritage Inn Express Rocklin

4480 Rocklin Road, Rocklin, CA 95677
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Heritage Inn Express Rocklin
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Ranked #5 of 6 Hotels in Rocklin
A recent review
4 of 5 stars Reviewed November 22, 2013
Charles C Sacramento, California
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86 Reviews from our TripAdvisor Community

Traveler rating
    17
    21
    9
    12
    27
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38
18
6
6
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Heritage Inn Express Rocklin
See the most recent reviews
Sacramento, California
1 review
4 of 5 stars Reviewed November 22, 2013

I'm a writer, and find Heritage Inn Express in Rocklin a fine place to work in peace and quiet, with considerate, friendly staff and personable manager. It's also close to where my two boys go to school, and convenient for them to visit.

Was this review helpful? Yes
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do every thing possible to create an enjoyable experience for each of our guests. We hope to see you again. If we... More 

Portolla Valley, CA
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 25, 2013

We booked a room using united miles. Unfortunately there was a fire in the Rocklin area so the hotel smelled of smoke (not its fault), but the hotel itself is pretty run down and has an interesting clientele (guy in a wife-beater t-shirt walking in with a 6 pack of beer). We decided to move down the road to a... More 

Was this review helpful? Yes 2
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another... More 

schaumburg
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed October 15, 2013

I was given a room that was occupied by someone else, walked in to find someone in the bed. Check in took way to long and was told I needed to come back in a hour to sign the paper. The room was disgustingly dirty. The mattress was ripped and stained. The sheets had blood stains and appeared as if... More 

Was this review helpful? Yes 3
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another... More 

Las Vegas, Nevada
Top Contributor
188 reviews 188 reviews
71 hotel reviews
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed October 11, 2013

We have stayed at this budget hotel several times and this is our third review. Our king bed room is always clean and comfortable but this time they did not give us a microwave or frig, even though we requested them. There are lots of people who live here permanently so there are some drawbacks. The breakfast has deteriorated since... More 

Was this review helpful? Yes 2
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another... More 

Volcano, Hawaii
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed September 8, 2013

We enjoyed our stay, lots of cute retirees, families and a boys sports team that wiped out the nice little breakfast which helped us start our day. Staff was quick to fix and accommodate. Walking distance to food.

Was this review helpful? Yes 1
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do every thing possible to create an enjoyable experience for each of our guests. We hope to see you again. If we... More 

Rocklin
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 6, 2013

Yes, I'll agree this hotel used to be very inexpensive. Maybe people are still getting incredible deals, but we were charged $20-30/night more than previous visits--just $5 difference from the comparatively luxurious HoJo next door. Room reasonably clean, can feel springs in mattresses, flat pillows, threadbare sheets, visibly stained--REALLY stained--box springs, full size box springs under queen mattress, spit wads... More 

Was this review helpful? Yes 1
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our guest survey regarding your recent stay at our hotel. It has come to my attention that you were not completely satisfied with your stay. My sincere apologies to you. I assure you that all the problems listed with the room, breakfast, and pool area have been addressed and our goal is... More 

Scottsdale, AZ
Senior Contributor
45 reviews 45 reviews
20 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed July 12, 2013

I do not like getting ripped for just a room while passing thru. So, in researching a property near Sacramento this popped up. Hummm, some of the reviews gave me pause BUT how bad could it be?? It's NOT bad at all, in fact it's VERY nice. It is NOT the 4 Seasons, nor a Hilton. However with a welcoming... More 

Was this review helpful? Yes 1
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do every thing possible to create an enjoyable experience for each of our guests. We hope to see you again. If we... More 

Springfield, Oregon
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 7, 2013

Really helpful, friendly staff. Stayed here on our way home from disneyland. Dirty towels in our room, broken lamp, broken chest, broken light in bathroom...beds looked clean and fairly comfortable. Pool was really dirty, and the hot tub was broken and also very dirty.. but it was 65.00 a night.guess its true that you get what you pay for.

Was this review helpful? Yes 2
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another... More 

Monterey, California
1 review
5 of 5 stars Reviewed June 19, 2013

Clean hotel, friendly staff, good location, and great price. Its nothing fancy but its a nice hotel to stay at for a night. I'm traveling to visit family and needed a place to rest while still remain in my budget. The woman at the front desk was friendly and was able to check me in early. For the price i... More 

Was this review helpful? Yes
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do every thing possible to create an enjoyable experience for each of our guests. We hope to see you again. If we... More 

San Jose, California
1 review
4 of 5 stars Reviewed June 19, 2013

we stay here last year was ok.however this year stay was much better. very helpful staff.room was clean. very good sleep.we should stay here again.we visit in Rocklin for my grandson graduation.it was hot in Rocklin.

Was this review helpful? Yes
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do every thing possible to create an enjoyable experience for each of our guests. We hope to see you again. If we... More 

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