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All 6 Rocklin hotels

Heritage Inn Express Rocklin

2.0 of 5 Hotel   |   4480 Rocklin Road, Rocklin, CA 95677
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Heritage Inn Express Rocklin
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37%
Ranked #5 of 6 Hotels in Rocklin
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62 reviews from our community

Traveler rating
    10
    13
    8
    10
    21
See reviews for
28
14
5
3
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Fresno, California
1 review
1 of 5 stars Reviewed yesterday NEW

I stayed there this past weekend because pretty much everything was sold out. The lady at the counter with black long hair rude to begin with. The halls smelled like pee, the non-smoking room smelled like cigarettes and could not sleep because of the smell. The bed super uncomfortable. Everything was just dirty. I didn't even tried the breakfast and... More

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
2 of 5 stars Reviewed 3 weeks ago

I booked this for Labor Day weekend because everything else I tried was booked. We checked in late in the evening and the lobby didn't look inviting. There is a 5 foot counter for the free breakfast with a microwave that was being used to prepare 6 TV dinners. The clerk was nice, polite and efficient but the elevator was... More

Was this review helpful? Yes
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another... More

Lake Tahoe (California), California
1 review
4 of 5 stars Reviewed 4 weeks ago

I've stayed at this hotel for a few years now and am pleased to say that I wouldn't stay anywhere else. I'm welcomed by a smiling face and friendly service. The front desk employees are very helpful. Like my last visit... I had forgotten my GPS so when I asked for directions I received verbal and a printout w/ directions... More

Was this review helpful? Yes
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do every thing possible to create an enjoyable experience for each of our guests. We hope to see you again. If we... More

1 review
5 of 5 stars Reviewed August 18, 2014

I stayed here for a few days and overall had a pleasant experience. The staff was very sweet and I was checked in a matter of minutes. I got the room I had asked for and everything was ready to go when I got there. I will definitely be staying at the heritage inn on my next visit to town

Was this review helpful? Yes
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do every thing possible to create an enjoyable experience for each of our guests. We hope to see you again. If we... More

Los Gatos, California, United States
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed August 5, 2014

Made a reservation about three weeks before my stay asking for two double rooms, non smoking on the first floor. Checked in and they only had one room on the second floor, so I showed them my reservation and they round another room, but they were on opposite sides of the first floor. There was the smell of cigarette smoke... More

Was this review helpful? Yes 2
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 5, 2014 via mobile

This place is terrible. Here is a list of the bad things we experienced here. We will never stay here again. Blood on mattress Mattress is torn up No remote for tv No coffee Empty / used shampoo containers No toilet paper Trash under the bed No towels Vent in bathroom is broken and covered in cobwebs Hair in the... More

Was this review helpful? Yes 1
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another... More

San Carlos, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 4, 2014

Not sure where to start. I reserved a king size non smoking room a week in advance. When I arrived at the hotel front desk couldnt find my reservation. The gentleman in front of us had no reservations and was given the last king size room available. After waiting for 30 mins to check in, no king size rooms were... More

Was this review helpful? Yes 1
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another... More

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 2, 2014

I will never come here again. I reserved a queen size suite 3 weeks ago. I show up get my room and its a regular room with 2 beds. So I go back to the front desk and for my room and I was told they were out of suites and I asked how can that be when I reserved... More

Was this review helpful? Yes 3
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another... More

1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed June 22, 2014 via mobile

Its one of the cheapest places to stay in town but theres a reason its so cheap! The rooms are out dated and reek of stale cigarette smoke! The beds are old and springy and worst of all they have a serious issue with their plumbing! Our toilet clogged and overflowed when my son used it in the middle of... More

Was this review helpful? Yes 7
Braham D, General Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another... More

Carlton,Or
Reviewer
4 reviews 4 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed May 28, 2014

Not a pleasant place to stay. I don't complain much becuase it's usually a place to lay my head. I was there to celebrate my brothers 30th wedding anniversary. My room hadn't been updated since the 70's. The room was dark and smelled of cigarette smoke. The towels were see through and the shower head was pathetic. The people next... More

Was this review helpful? Yes 7
Braham D, General Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another... More

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Additional Information about Heritage Inn Express Rocklin

Address: 4480 Rocklin Road, Rocklin, CA 95677
Location: United States > California > Rocklin
Price Range (Based on Average Rates): $
Hotel Class:2 star — Heritage Inn Express Rocklin 2*
Number of rooms: 100
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Also Known As:
Heritage Inn Express Rocklin Hotel Rocklin
Heritage Hotel Express Rocklin

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