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Heritage Inn Express Rocklin

4480 Rocklin Road, Rocklin, CA 95677
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1 room 1 adult
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Heritage Inn Express Rocklin
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80 Reviews from our TripAdvisor Community

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Martinez, California
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed September 8, 2015

Well we had a last hour need for a room and had to settle for this place. Looks like they are doing upgrades but overall kind of shakey place. Very run down, Listened to a good argument in a room down the hall as we walked to our room. Close to food choices. And right next to the freeway but... More 

Helpful?
1 Thank hansolo5000
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 16, 2015 via mobile

First of all wanted to make all future guests that is you want your room cleaned and towels this isnit the place for you. We moved here from Oregon and needed a place to stay while we waited for our apartment to get our papers finalized for us to move in. When we checked in we needed a place for... More 

Helpful?
3 Thank Lisa P
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another... More 

1 review
4 of 5 stars Reviewed May 27, 2015

We were looking for a hotel for 2 hours.every hotel was sold out .we called heritage inn express rocklin,they had only one room left,we finally got a place to sleep.it was really good sleep ,the hotel wasn't like a 3 star hotel.but it was still good. There was old box TV in room need plasma TV in room.and only 2... More 

Helpful?
Thank Pleasant G
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do every thing possible to create an enjoyable experience for each of our guests. We hope to see you again. If we... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 26, 2015

My family and I along with 3 other families stood in your hotel Saturday night 05/25/2015. Our daughter's were playing in a softball tournament and Sunday's game time was at 9 a.m. Needless to say, this was the worst stay at a hotel for our families ever!!! We stood on the 3rd floor with children of the corn running up... More 

Helpful?
1 Thank Maria G
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 17, 2015 via mobile

Came alone on my way back from Reno on business. Was checked in quick and got friendly service. Got a king room on the first floor. Was clean and good to go. Had a good night sleep without any intruptions for a good price. I don't see what other people are complaining about. Defiently coming here again if I need... More 

Helpful?
1 Thank Candygirl555
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do every thing possible to create an enjoyable experience for each of our guests. We hope to see you again. If we... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 13, 2015 via mobile

I was in rocklin between 24april to 26 April,with my husband and my daughter.it was a good experience.got room on 2nd floor.otherside of freeway was very quite.room need some upgrades.old tv and 2 towels in room. 5 restaurants around the hotel.all over was nice stay.

Helpful?
1 Thank Anshu M
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do every thing possible to create an enjoyable experience for each of our guests. We hope to see you again. If we... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 13, 2015 via mobile

We just recently had another overnight getaway stay at the Heritage Inn and It was great. The staff was super attentive & helpful like usual and the manager even let us use his cell phone charger when I forgot to bring mine! The later checkout time of Noon is always appreciated as well. Thanks guys. See you next time :)

Helpful?
1 Thank Ryan A
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do every thing possible to create an enjoyable experience for each of our guests. We hope to see you again. If we... More 

Las Vegas, Nevada
Level Contributor
220 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
1 of 5 stars Reviewed May 13, 2015

Subject: Heritage Inn Express Rocklin Location: Rocklin, California, United States, North America Title: Worst ever hotel experience! ID#: 271550024 I have written earlier reviews of this hotel which were fair and reasonable since the hotel was reasonably clean and the price was cheapest in a very expensive area. However everything has changed since our last visit! Our room was shabby,... More 

Helpful?
1 Thank hotgrandmacwt
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 10, 2015

Worst Hotel EVER! Smoke in lobby and elevator. Our non-smoking room reeked of cigarette smoke as did the lobby, the elevator, the halls, etc. The towels were as rough as the rags I bought from Costco. The bed linens were so threadbare as to be see-through. There were cigarette burns on the vanity in the bathroom and on the carpet... More 

Helpful?
2 Thank Amy B
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 10, 2015 via mobile

Came here for a couple nights to be near long distance family for a memorial service. Was given a room on the first floor, the room was dirty, and unkept. Carpet was not vacuumed, dirty hand prints all over the ceilings, mold in bathrooms. Called front desk, only to be "served" by rude "receptionists" and moved to a room on... More 

Helpful?
2 Thank LauraJT311
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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