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Heritage Inn Express Rocklin

4480 Rocklin Road, Rocklin, CA 95677
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Heritage Inn Express Rocklin
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Ranked #5 of 6 Hotels in Rocklin
A recent review
5 of 5 stars Reviewed February 18, 2015
Enrique A San Jose, California
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76 reviews from our community

Traveler rating
    15
    17
    9
    12
    23
See reviews for
32
17
6
5
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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  • All months
    (76)
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    (11)
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    (23)
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San Jose, California
1 review
5 of 5 stars Reviewed February 18, 2015

very nice place, quick service and very reliable... definably coming back again... They have free wifi and also real breakfast in the morning, that takes care of your day when you need it, also you don't have to walk and walk to get to your room, everything is very accessible.

Was this review helpful? Yes
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do every thing possible to create an enjoyable experience for each of our guests. We hope to see you again. If we... More 

Contributor
19 reviews 19 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 10, 2015

This is one of the worst places my wife and I ever stayed! Things were broken and there was black mold growing on the wall of the tub enclosure. We went a few years back and things were much better, which is why we returned. It now is under "New Management" and things really have gone down hill! WiFi was... More 

Was this review helpful? Yes
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 3, 2015

I stayed here for a couple of nights for business matters. My stay here was the best i ever had. First of all the employees are really nice and helpful. The room and bathrooms are very clean.I will definitely be stay here again and i will recommend this wonderful

Was this review helpful? Yes 2
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do every thing possible to create an enjoyable experience for each of our guests. We hope to see you again. If we... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 25, 2015

This place...was DISGUSTING!!! SKEEVY! NASTY! DIRTY! You get what you're paying g for..except this place should be free. You can't PAY me to ever step foot in his MOTEL! Shady characters all over, just lingering in the parking lot and hallways. We checked in..and checked right the hell out and went and stayed at the Marriott. A picture is worth... More 

Was this review helpful? Yes 1
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another... More 

Los Angeles, California
1 review
5 of 5 stars Reviewed January 20, 2015

I'm currently on a business trip going to Nevada...my family and I had stayed here before and we had a wonderful experience. I usually try different hotels but I really liked the customer service and most importantly my room was really clean. So I'm here again and im still greeted with a smith and the same manager weas there...its funny... More 

Was this review helpful? Yes
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do every thing possible to create an enjoyable experience for each of our guests. We hope to see you again. If we... More 

Lodi, California, United States
1 review
5 of 5 stars Reviewed December 21, 2014

The hotel was very nice,excellent service and the breakfast was great.The WiFi was really fast and the area had a greatq scenery and view of the place.It is also built around Jack in the Box so you can get food quickly and cheap.The manager was awesome,nice man and great attitude.

Was this review helpful? Yes
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do every thing possible to create an enjoyable experience for each of our guests. We hope to see you again. If we... More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 21, 2014 via mobile

Okay, my friends know me and know I'm not picky, not high maintenance and am genuinely easy to please. (My husband might disagree) I was visiting friends and needed a place to stay just the night and clearly didn't do my research. My travels brought me here to the Heritage Inn Express in Rocklin, Ca. First impressions should have been... More 

Was this review helpful? Yes 1
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

I’m the General Manager here at The Heritage Inn Express Rocklin. It has been brought to my attention that your recent visit with us was not up to par. We have been going through some staffing changes in housekeeping and are currently training them on how to properly clean and inspect rooms. All issues with that room have been fixed.... More 

Lake Tahoe (California), California
2 reviews
4 of 5 stars Reviewed December 17, 2014

Im Visiting my daughter and grandkids to help out before christmas. Its always a pleasant stay. I always feel like family when i arrive, greeted with warm smiles from the front desk staff. A special thanks to Toni and Edgar they are always willing to help. Thank you again. See you next time!

Was this review helpful? Yes
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do every thing possible to create an enjoyable experience for each of our guests. We hope to see you again. If we... More 

2 reviews
4 of 5 stars Reviewed December 14, 2014

Some friends and I took a trip to rocklin from socal. We needed a place to rest and we found this affordable hotel in rocklin. Awesome staff they accommodated us with a clean and comfortable room. I would stay here again. :)

Was this review helpful? Yes
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do every thing possible to create an enjoyable experience for each of our guests. We hope to see you again. If we... More 

1 review
5 of 5 stars Reviewed December 14, 2014

First off I would like to say, my family and I had a wonderful experience. We were on our way to NV to visit family. We needed to rest for the night...lucky they had some rooms available. From the front door to checkout the staff were great. The manager was there to help us out with our room issue (the... More 

Was this review helpful? Yes
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do every thing possible to create an enjoyable experience for each of our guests. We hope to see you again. If we... More 

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