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All 6 Rocklin hotels

Heritage Inn Express Rocklin

2.0 of 5 Hotel   |   4480 Rocklin Road, Rocklin, CA 95677
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Heritage Inn Express Rocklin
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38%
Ranked #5 of 6 hotels in Rocklin
  • Overview
  • Reviews (60)
  • Photos (13)
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  • Room tips (23)
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60 people have reviewed this hotel

Traveler rating
    10
    13
    8
    9
    20
See reviews for
28
13
5
3
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Lake Tahoe (California), California
1 review
4 of 5 stars Reviewed 1 week ago

I've stayed at this hotel for a few years now and am pleased to say that I wouldn't stay anywhere else. I'm welcomed by a smiling face and friendly service. The front desk employees are very helpful. Like my last visit... I had forgotten my GPS so when I asked for directions I received verbal and a printout w/ directions... More

Was this review helpful? Yes
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do every thing possible to create an enjoyable experience for each of our guests. We hope to see you again. If we... More

1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed here for a few days and overall had a pleasant experience. The staff was very sweet and I was checked in a matter of minutes. I got the room I had asked for and everything was ready to go when I got there. I will definitely be staying at the heritage inn on my next visit to town

Was this review helpful? Yes
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do every thing possible to create an enjoyable experience for each of our guests. We hope to see you again. If we... More

Los Gatos, California, United States
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Made a reservation about three weeks before my stay asking for two double rooms, non smoking on the first floor. Checked in and they only had one room on the second floor, so I showed them my reservation and they round another room, but they were on opposite sides of the first floor. There was the smell of cigarette smoke... More

Was this review helpful? Yes 1
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

This place is terrible. Here is a list of the bad things we experienced here. We will never stay here again. Blood on mattress Mattress is torn up No remote for tv No coffee Empty / used shampoo containers No toilet paper Trash under the bed No towels Vent in bathroom is broken and covered in cobwebs Hair in the... More

Was this review helpful? Yes 1
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another... More

San Carlos, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Not sure where to start. I reserved a king size non smoking room a week in advance. When I arrived at the hotel front desk couldnt find my reservation. The gentleman in front of us had no reservations and was given the last king size room available. After waiting for 30 mins to check in, no king size rooms were... More

Was this review helpful? Yes 1
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another... More

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I will never come here again. I reserved a queen size suite 3 weeks ago. I show up get my room and its a regular room with 2 beds. So I go back to the front desk and for my room and I was told they were out of suites and I asked how can that be when I reserved... More

Was this review helpful? Yes 3
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another... More

1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed June 22, 2014 via mobile

Its one of the cheapest places to stay in town but theres a reason its so cheap! The rooms are out dated and reek of stale cigarette smoke! The beds are old and springy and worst of all they have a serious issue with their plumbing! Our toilet clogged and overflowed when my son used it in the middle of... More

Was this review helpful? Yes 7
Braham D, General Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another... More

Carlton,Or
Reviewer
4 reviews 4 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed May 28, 2014

Not a pleasant place to stay. I don't complain much becuase it's usually a place to lay my head. I was there to celebrate my brothers 30th wedding anniversary. My room hadn't been updated since the 70's. The room was dark and smelled of cigarette smoke. The towels were see through and the shower head was pathetic. The people next... More

Was this review helpful? Yes 7
Braham D, General Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another... More

Sacramento, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 23, 2014

We spend a night in this hotel good location ,close to restaurant that are open 24 hours and close to highway. Room was clean no smell and non smokers. Price was cheaper than other hotels in the area.

Was this review helpful? Yes 1
Braham D, General Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do every thing possible to create an enjoyable experience for each of our guests. We hope to see you again. If we... More

South Lake Tahoe, California
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed May 20, 2014

Our recent stay at this hotel was not up to our standards. First we did an advance reservation which requested a ground floor level room due to my wifes' broken ankle and being on crutches. We were given a room on the second floor, room 205. When I asked why we were being placed on the second floor, we were... More

Was this review helpful? Yes 6
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another... More

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Additional Information about Heritage Inn Express Rocklin

Address: 4480 Rocklin Road, Rocklin, CA 95677
Location: United States > California > Rocklin
Price Range (Based on Average Rates): $
Hotel Class:2 star — Heritage Inn Express Rocklin 2*
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Also Known As:
Heritage Inn Express Rocklin Hotel Rocklin
Heritage Hotel Express Rocklin

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Class
Number of rooms
100

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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