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All 6 Richmond hotels

Extended Stay America - Richmond - Hilltop Mall

2.5 of 5 Hotel   |   3170 Garrity Way, Richmond, CA 94806
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Extended Stay America - Richmond - Hilltop Mall
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45%
Ranked #4 of 6 hotels in Richmond
A recent review
5 of 5 stars Reviewed June 6, 2014
John W Reno, Nevada
  • Overview
  • Reviews (20)
  • Photos (13)
  • Amenities
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  • Room tips (7)
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20 people have reviewed this hotel

Traveler rating
    4
    5
    5
    5
    1
See reviews for
6
2
1
7
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • German first
  • Any
English first
Reno, Nevada
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 6, 2014

I stayed at this hotel in April 2014. It is an Extended Stay hotel but I only stayed for night. The listed price was $90 but I got a $54 deal from Priceline. The rooms were clean and well-stocked. It was also convenient to San Francisco because of AC Transit's "LA" express bus (a comfy old D4500), running every 20... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Richmond - Hilltop Mall, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the cleanliness of your room and the convenience of our location. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More

San Diego, California
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 16, 2014

I have had a few experiences with this hotel. Last week was the first time I had been there in quite a few years. I am from Richmond. We have family reunions every couple of years and this place had always been convenient (and MUCH cheaper than the Courtyard next door). I had stopped staying there about 6 years ago,... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Richmond - Hilltop Mall, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you chose to stay with us after a number of years. I'm glad you found the changes we have made in staffing and amenities to your liking. Thank you again for sharing your comments with us. We look... More

1 review
2 of 5 stars Reviewed May 8, 2014 via mobile

Its more of a shelter which is great for people who are homeless but safety is an issue the Mexican Male housekeeper came into my room without knock notice or any type of warning After asking him to leave he insisted on talking to me and I wasn't dressed plus had my gma and my young son with me. The... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Richmond - Hilltop Mall, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the level of professionalism displayed by some members of our staff and the maintenance issues in your room. In response to your feedback, I will meet with the staff to review our guest protocol and maintenance policies to ensure your... More

Methuen, MA
Top Contributor
56 reviews 56 reviews
21 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed April 12, 2014

This was a fine place to stay, with frig, microwave, coffeemaker. They do have a breakfast, but it is really sparse. I brought oatmeal so all I needed was hot water. I'd stay again if I needed to be in this area.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Richmond - Hilltop Mall, responded to this review

Thank you for taking the time to write a review of your stay. I’m so pleased to hear that you enjoyed our clean rooms with fully equipped kitchens at a great value. Your feedback regarding our free grab-and-go breakfast will help us in our efforts to continually improve our hotel. Again, thank you for the comments. We look forward to... More

CLERMONT
Top Contributor
79 reviews 79 reviews
36 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed March 28, 2014

This is a safe area tucked in a hillside pocket. Easy access to everything. We spent 9 nights Room 324. Good: Had a stove top, full frig, dishes. Everything you need for a full weeks stay. You do have to ask for everything including towels, shampoo, soap, TP, pots & pans. The carpet seems new but already has dirt spots... More

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Richmond - Hilltop Mall, responded to this review

Thank you for taking the time to write a review of your stay. I am so pleased to hear that you enjoyed our spacious suites with fully equipped kitchens at a great value. Still, it upsets me to learn that our level of cleanliness did not meet your expectations. Please know, I am working with our entire staff to improve... More

Alameda, California
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 27, 2014 via mobile

The good: I was checked in seamlessly by a wonderful British woman (Lisa, I think her name was) & was able to give me an early check in. This is where the good stopped: my room had an overwhelming odor of body odor & wet dog, the suite hadn't been given a good dusting in a while, there were 2... More

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Richmond - Hilltop Mall, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to hear that we were able to accommodate an early check-in for you. Still, I apologize that the cleanliness of your room did not meet your expectations. I will be reviewing your comments with our housekeeping staff to ensure these issues are not repeated... More

Chicago, IL
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 1, 2013

We booked this hotel on Priceline -- when I called the hotel to see if they could set up our room with a crib/pack-n-play, I was told that the hotel does not own any type of crib. Since we are flying from Chicago (with two small children each requiring carseats, strollers, etc.), this leaves us in quite a predicament. Our... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Richmond - Hilltop Mall, responded to this review

Anne - I appreciate you bringing your experience to our attention. I was disheartened to read that our not having a crib available will cause great inconvenience during your upcoming stay. Please accept our apologies as it is a mission of ours to provide a home away from home experience for our guests. To uphold our company's high standards, we... More

Bend, Oregon, United States
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 18, 2013

We enjoyed staying here for the one night we were there. Everything was very clean, and smelled fresh. They are pet friendly for a small fee. It is very close to the mall area, so finding food was very easy. (In-n-Out!) After staying at Motel 6 the night before, this almost felt like a fancy resort. The kitchen was very... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Richmond - Hilltop Mall, responded to this review

Kevin - Thank you so much for posting a review of our property. I am glad to read that you were pleased with the hotel, the proximity to restaurants and that we're pet friendly. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More

Honolulu, Hawaii
1 review
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed July 6, 2013

Arrived early to check in but rooms not available yet. Manager agreed to store our bags behind front desk area. Returned to check in. check in was fast and friendly. Manager told us that our bags went to the room. Upon arrival in room, first impression was that room didn't look renovated. worn out beds, kitchen, bathroom, and carpet. refrigerator... More

Was this review helpful? Yes 9
Reno, Nevada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 28, 2013

It was a good one night stay. Supposedly it's been recently renovated, but the wear and tear are very obvious. I was pleasantly surprised by the non existent musty odor, that usually low end hotels have. The rooms are suites, so they are fully equipped with large refrigerator, stove top and cookware. The only reason why we stayed here was... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Richmond - Hilltop Mall, responded to this review

Wendy - I want to thank you for taking the time to post a review of your stay. I'm thrilled that you found your room to be clean and the hotel to be comfortable overall. We truly enjoyed having you and your Mastiff dog visit with us. I am sorry to read that you are concerned with the area we... More

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Additional Information about Extended Stay America - Richmond - Hilltop Mall

Address: 3170 Garrity Way, Richmond, CA 94806
Phone Number:
Location: United States > California > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - Richmond - Hilltop Mall 2.5*
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Also Known As:
Extended Stayamerica Richmond-Hilltop Mall Hotel Richmond
Extended Stay America Richmond
Extended Stay Richmond
Richmond Extended Stay

13 photos of this hotel

Management photos: Courtesy of the property manager

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Other (5)

Amenities

Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
101

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