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All 6 Richmond hotels

Extended Stay America - Richmond - Hilltop Mall

2.5 of 5 Hotel   |   3170 Garrity Way, Richmond, CA 94806
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Extended Stay America - Richmond - Hilltop Mall
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17 people have reviewed this hotel

Traveler rating
    3
    5
    4
    4
    1
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5
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7
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • German first
  • Any
English first
Methuen, MA
Top Contributor
53 reviews 53 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This was a fine place to stay, with frig, microwave, coffeemaker. They do have a breakfast, but it is really sparse. I brought oatmeal so all I needed was hot water. I'd stay again if I needed to be in this area.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Richmond - Hilltop Mall, responded to this review

Thank you for taking the time to write a review of your stay. I’m so pleased to hear that you enjoyed our clean rooms with fully equipped kitchens at a great value. Your feedback regarding our free grab-and-go breakfast will help us in our efforts to continually improve our hotel. Again, thank you for the comments. We look forward to... More

CLERMONT
Top Contributor
78 reviews 78 reviews
36 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a safe area tucked in a hillside pocket. Easy access to everything. We spent 9 nights Room 324. Good: Had a stove top, full frig, dishes. Everything you need for a full weeks stay. You do have to ask for everything including towels, shampoo, soap, TP, pots & pans. The carpet seems new but already has dirt spots... More

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Richmond - Hilltop Mall, responded to this review

Thank you for taking the time to write a review of your stay. I am so pleased to hear that you enjoyed our spacious suites with fully equipped kitchens at a great value. Still, it upsets me to learn that our level of cleanliness did not meet your expectations. Please know, I am working with our entire staff to improve... More

Alameda, California
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

The good: I was checked in seamlessly by a wonderful British woman (Lisa, I think her name was) & was able to give me an early check in. This is where the good stopped: my room had an overwhelming odor of body odor & wet dog, the suite hadn't been given a good dusting in a while, there were 2... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Richmond - Hilltop Mall, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to hear that we were able to accommodate an early check-in for you. Still, I apologize that the cleanliness of your room did not meet your expectations. I will be reviewing your comments with our housekeeping staff to ensure these issues are not repeated... More

Travelers are raving about these Richmond hotels

Chicago, IL
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 1, 2013

We booked this hotel on Priceline -- when I called the hotel to see if they could set up our room with a crib/pack-n-play, I was told that the hotel does not own any type of crib. Since we are flying from Chicago (with two small children each requiring carseats, strollers, etc.), this leaves us in quite a predicament. Our... More

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Manager_11525, General Manager at Extended Stay America - Richmond - Hilltop Mall, responded to this review

Anne - I appreciate you bringing your experience to our attention. I was disheartened to read that our not having a crib available will cause great inconvenience during your upcoming stay. Please accept our apologies as it is a mission of ours to provide a home away from home experience for our guests. To uphold our company's high standards, we... More

Bend, Oregon, United States
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 18, 2013

We enjoyed staying here for the one night we were there. Everything was very clean, and smelled fresh. They are pet friendly for a small fee. It is very close to the mall area, so finding food was very easy. (In-n-Out!) After staying at Motel 6 the night before, this almost felt like a fancy resort. The kitchen was very... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Richmond - Hilltop Mall, responded to this review

Kevin - Thank you so much for posting a review of our property. I am glad to read that you were pleased with the hotel, the proximity to restaurants and that we're pet friendly. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More

Honolulu, Hawaii
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed July 6, 2013

Arrived early to check in but rooms not available yet. Manager agreed to store our bags behind front desk area. Returned to check in. check in was fast and friendly. Manager told us that our bags went to the room. Upon arrival in room, first impression was that room didn't look renovated. worn out beds, kitchen, bathroom, and carpet. refrigerator... More

Was this review helpful? Yes 8
Reno, Nevada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 28, 2013

It was a good one night stay. Supposedly it's been recently renovated, but the wear and tear are very obvious. I was pleasantly surprised by the non existent musty odor, that usually low end hotels have. The rooms are suites, so they are fully equipped with large refrigerator, stove top and cookware. The only reason why we stayed here was... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Richmond - Hilltop Mall, responded to this review

Wendy - I want to thank you for taking the time to post a review of your stay. I'm thrilled that you found your room to be clean and the hotel to be comfortable overall. We truly enjoyed having you and your Mastiff dog visit with us. I am sorry to read that you are concerned with the area we... More

Cali
1 review
3 of 5 stars Reviewed May 23, 2013

My main complaint is that our non smoking room reeked of smoke and room freshener. The room was obviously a smoking room and the management tried to mask the odor. In fact the whole 3rd floor corridor smelled of cigarette smoke. Overall the room and bathroom was clean but bring your own shampoo. They only provide soap. There were no... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Richmond - Hilltop Mall, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our friendly staff and the level of cleanliness throughout our hotel; however, we apologize that your room had a smoke odor that was not properly addressed and that the refrigerator was noisy. In response to your feedback, I am working with... More

Tampa, Florida
1 review
4 of 5 stars Reviewed March 23, 2013

First I would like to say, under no certain terms, have I anything poor to say in regards to this location. The staff takes their jobs very seriously, and were a joy to deal with. We had previously scheduled reservations, and arrived according to our plans, to find that the hotel was not prepared for us, due to some network/phone... More

Was this review helpful? Yes
Ali R, Manager at Extended Stay America - Richmond - Hilltop Mall, responded to this review

Thank you for your great review of our property. I'm glad that our team was able to make your check-in efficient and make you feel welcome. We look forward to seeing you again, should your travels bring you back to our area. More

portland, or
Contributor
13 reviews 13 reviews
13 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed March 17, 2013

Having grown up in nearby Hercules, I was actually surprised and delighted to find a fairly decent budget hotel near my hometown where we're limited to non-branded "no-tell motels". When recently visiting family as an adult (on the tail end of a business trip), I hardly wanted to stay at The Gables, where as a kid was a place of... More

Was this review helpful? Yes
Ali R, Manager at Extended Stay America - Richmond - Hilltop Mall, responded to this review

Thank you for taking the time to write a review of your stay. I am pleased to hear that you have found a quality budget hotel near where you wanted to be. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More

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Additional Information about Extended Stay America - Richmond - Hilltop Mall

Also Known As:
Extended Stayamerica Richmond-Hilltop Mall Hotel
Extended Stayamerica Richmond-Hilltop Mall Hotel Richmond
Extended Stay America Richmond
Extended Stay Richmond
Richmond Extended Stay
Address: 3170 Garrity Way, Richmond, CA 94806
Phone Number:
Location: United States > California > Richmond
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #3 of 6 hotels in Richmond
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Richmond - Hilltop Mall 2.5*
Reservation Options:
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