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Sofitel San Francisco Bay

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223 Twin Dolphin Drive, Redwood City, CA 94065
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1 room 1 guest
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1,011 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sofitel San Francisco Bay
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Richardson, Texas, United States
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

Beginning with the friendly greeting and an opening of the front door by the doorman, my experience at the Sofitel in Redwood City was first rate. The rooms are comfortable and clean, the service is good and the food served in the restaurant is delicious and well presented. I highly recommend this fine establishment.

Review collected in partnership with Accorhotels.com

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Zurich, Switzerland
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Compared to the other Sofitels I have stayed in, this one is not up to par. Although, the majority of the staff made up for that. If you are going to be served at the bar, one of the Edwins' or Ryan are really great and on point. The breakfast is ok, nothing wonderful, and if you pay for breakfast... More 

Was this review helpful? Yes 1
John H, General Manager at Sofitel San Francisco Bay, responded to this review

Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback about our staff. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California More 

Houston, Texas
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here after a flight disruption; the airlines put us here, even though it was not that close to the SF airport ($45 taxi ride, or a free shuttle during regular hours). The location in a business park is unusual but it makes for a pleasant, quiet, shady location. It was a relief to find such nice rooms and very... More 

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John H, admin at Sofitel San Francisco Bay, responded to this review

Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 3 weeks ago

I assisted a convention of women's church all over US. It's a beautiful hotel. For business or pleasure it's convenient for their location. I love the view and have great security. People who work there are nice. Recommended.

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John H, admin at Sofitel San Francisco Bay, responded to this review

Dear Cristina, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Atlanta,GA
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stumbled across this hotel when my usual hotel hiked their rates up to double the norm. This is a great find! The location is wonderful if you are working in the Redwood City area and even if you have a short drive north or south on 101, this will work. The rooms were very well appointed and the bed... More 

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John H, admin at Sofitel San Francisco Bay, responded to this review

Dear Verified Traveler, Thank you for taking the time to tell us about your experience at the Sofitel San Francisco Bay. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies for service in our restaurant that was not up to our standards. At Sofitel, we strive to provide a superior... More 

Prague, Czech Republic
Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Good for business stay but so far from the city and the shuttle bus goes only once per hour and the number of seats is very very limited so try to book it in advance to make sure you get to the airport on time. Charging 20+USD on parking thats not understandable when you already paid a lot for the... More 

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John H, admin at Sofitel San Francisco Bay, responded to this review

Dear Daniel, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

The Hague, The Netherlands
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We are Accor members and have stayed in many Sofitels in the past and this one is not up to par with Sofitels in Paris, Brussels or Madrid. The rooms are fine, but nothing spectacular in comparison to the above-mentioned European Sofitels. The bed is what makes Sofitel special and unfortunately, the double-beds were quite small (difficult for a couple... More 

Was this review helpful? Yes
John H, admin at Sofitel San Francisco Bay, responded to this review

Dear Verified Traveler, Thank you for taking the time to tell us about your experience at the Sofitel San Francisco Bay. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer. Therefore, your feedback is very important to... More 

Netherlands
Level Contributor
122 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Spacious rooms. Bit small bathroom. Not the best maintained ones either (bit of tile fungus, a clogged drain and hairs on ground). Comfortable beds (clean linen). Parking $25. Staff ok. Not up to par to other hotels (passive attitude). Still helpful - gave parking refund due to required room swap.

Was this review helpful? Yes 1
John H, admin at Sofitel San Francisco Bay, responded to this review

Dear Verified Traveler, Thank you for taking the time to tell us about your experience at the Sofitel San Francisco Bay. At Sofitel, we strive to provide a superior service experience for every customer. Therefore, your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity... More 

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