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Sofitel San Francisco Bay

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223 Twin Dolphin Drive, Redwood City, CA 94065
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972 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sofitel San Francisco Bay
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Boston, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

4+ star business hotel b/w SFO & Palo Alto. Rates & availability better than comparable hotels in Palo Alto. Near Oracle HQ. Good food, though breakfast is expensive. Good jogging areas nearby, near lakes / lagoons / Bay.

Was this review helpful? Yes
John H, admin at Sofitel San Francisco Bay, responded to this review

Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Fort McMurray, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My husband and I were to stay in at the Sofitel in July but unfortunately had to cancel. The reason for our cancelling was that out daughter (18 years old) was at our home and there was an attemped break in. She had to call 911 and the police escorted her to a friend's house. Now, I realize that there... More 

Was this review helpful? Yes 2
John H, admin at Sofitel San Francisco Bay, responded to this review

Dear Jessica, Thank you for taking the time to tell us about your experience at the Sofitel San Francisco Bay. Please allow me to express my sincerest apologies for the problems you experienced with reservations. At Sofitel, we strive to provide a superior service experience for every customer. Therefore, your feedback is very important to us. Please rest assured that... More 

kimmyimmy
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

From beginning to end, my stay at Sofitel Redwood City was excellent. The hotel staff was friendly and helpful. My room was a standard king-- very spacious with lots of light. The hotel has simple, subtle French touches throughout-- not overstated. But my favorite feature of all was the lagoon upon which the property sits. A leisurely walk around it... More 

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John H, admin at Sofitel San Francisco Bay, responded to this review

Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Turlock, California
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My girlfriend and I stayed here first when I was going to be in the Sequoia Hospital early the next morning. We absolutely love this place. They are very hospitable and gracious. The room and the hotel are clean and classy, European chic decour. They have a special hospital rate if you or a loved one are going to be... More 

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John H, admin at Sofitel San Francisco Bay, responded to this review

Dear Kevin, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Stockton, California
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel has top notch staff. Every single person was exceptional from Alejandro at the front desk to David the bellman to Benny in the restaurant...they understand hospitality and the importance of graciousness. We felt like very valued guests. The hotel is in a beautiful location with lovely views. The lobby is very grand, the restaurant sublime. Our suite offered... More 

Was this review helpful? Yes
John H, admin at Sofitel San Francisco Bay, responded to this review

Dear Carol, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback about our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the... More 

Loomis, California
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

The hotel staff manages to strike the perfect balance of professionalism and friendliness. Centrally located but still insulated from the general chaos of the overcrowded Bay Area. Hotel is especially pet-friendly for those who travel with their dogs.

Review collected in partnership with Sofitel.com

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John H, admin at Sofitel San Francisco Bay, responded to this review

Dear Edwin, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Siem Reap, Cambodia
1 review
5 of 5 stars Reviewed 3 weeks ago

Beautifully appointed rooms, I requested a room over the water, serene views, quiet rooms, excellent service from Henry the doorman to the front desk to management, everyone here has exemplary customer service. Annabel serves baked goods with a smile and story. Ideal location on the peninsula in a quiet and safe area in town.

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John H, admin at Sofitel San Francisco Bay, responded to this review

Dear Ivan. We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback about our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the... More 

Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed for a couple of nights with family over July 4th weekend. Quick check-in, easy parking ($25 a day), front desk very friendly and helpful. Room clean, bathroom clean with good water pressure and nice shower. Called for extra pillow and comforter, came in 20 mins. Pool nice, not a lot of lounge chairs. Breakfast yummy, a little pricey, but... More 

Was this review helpful? Yes 1
John H, admin at Sofitel San Francisco Bay, responded to this review

Dear Eric, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback and am glad you enjoyed our croissants. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel... More 

Allerød, Denmark
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Sofitel in Redwood City is a great place to stay. The rooms are spacious and clean, and many of them have a great view. Breakfast is served in the restaurant (not a buffet) and was very delicious but also a bit expensive, I think. Similarly with the bar - lots of choices but not cheap either. The staff was... More 

Was this review helpful? Yes
John H, admin at Sofitel San Francisco Bay, responded to this review

Dear Jesper, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback about our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California More 

Bangalore
Level Contributor
47 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very convenient location. Easy access to the entire bay area. Lagoon and ducks in front of the hotel are beautiful. Room is large, clean, great bedding, good bathroom. No nearby shops/restaurants. Since I had a car, it was okay. I wish they had not charged for car parking ($20). Free wifi (low speed) is good. Swiping the room card every... More 

Was this review helpful? Yes
John H, admin at Sofitel San Francisco Bay, responded to this review

Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

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