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Sofitel San Francisco Bay

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223 Twin Dolphin Drive, Redwood City, CA 94065
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943 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Old Greenwich, Connecticut
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

I come to this hotel once a year for a business meeting in Redwood City. Quality hotel and very good all around. It's very consistent. I have never had an issue even when asking for late checkout of business services

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1 review
1 of 5 stars Reviewed yesterday NEW via mobile

We arrived not knowing this was a pet hotel until we entered our room, it smelled. It was so bad the bell boy immediately offered a new room.his quote" it reeks on here" The second room smelled but was bearable. We had guests over the notice smell immediately. It smells like pet urine. I feel they should have rooms for... More 

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Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed yesterday NEW via mobile

CHECK LOCATION-NOT IN SAN FRANCISCO We came to visit San Francisco on our honeymoon and our agent booked this hotel after receiving our confirmation. Do not get me wrong, the hotel is lovely, but it should not state San Francisco Bay in the name! This is very misleading as to anyone who does not know the area, you believe you... More 

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Marlton, New Jersey
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stayed here for two nights on a business trip to the Bay area. Very centrally located, easy to get to San Francisco and all points in Silicon Valley. Beautiful room, nice amenities and friendly staff. I would certainly stay here again.

Was this review helpful? Yes 1
John H, admin at Sofitel San Francisco Bay, responded to this review

Dear Joe, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Weybridge, United Kingdom
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall a really pleasant hotel, which has recently enjoyed a refurbishment which has helped keep it fresh. The bar can get a little noisier in the evenings, especially if one of the large corporates nearby have a big conference on, but it does give the hotel a more buzzing atmosphere. A little faux-french in places (when I used to visit... More 

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John H, admin at Sofitel San Francisco Bay, responded to this review

Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

San Diego, California
Level Contributor
68 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 1 week ago

This is my first trip back in almost 20 years and I was happy to be back. The french boutique bakery is now gone, but you can still sense the influence. Overall, its a decent hotel, in a cool setting on a large pond, and close to the freeway. My only complaint is that the guest in the next guest... More 

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John H, admin at Sofitel San Francisco Bay, responded to this review

Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to welcome back guests who have stayed with us in the past. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, John Hutar General Manager Sofitel San... More 

New York City, New York
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Though primarily a business hotel this Sofitel property seems to be able to handle all types of guests well. We saw a sweet 16 party, business meetings and we're a family on holiday. This hotel was very adept at making it all work. Nice accommodations. Clean rooms. Great terry robes and slippers. Not exactly close to much but it's a... More 

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John H, Manager at Sofitel San Francisco Bay, responded to this review

Dear Lorelei, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I stayed here in June 2015 with family and very much enjoyed it. It's easy access to the highway. We attended a graduation at Stanford Univ. and also did some sightseeing in San Francisco. Like other reviewers stated, there is NO top sheet on the beds, which is strange. The down comforters are nice but too hot in summer! I'm... More 

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John H, Manager at Sofitel San Francisco Bay, responded to this review

Dear Laurie, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Winslow, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I quite liked this hotel, I could walk to work around the lake and it had easy access to local restaurants. Uber worked ever so well for me getting about. This is not in the heart of anything but as I said getting about was easy. Not for you if you want down down San Fran. The hotel restaurant was... More 

Was this review helpful? Yes
John H, Manager at Sofitel San Francisco Bay, responded to this review

Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Singapore
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here four nights after a long flight from Asia. Overall decent enough, but if you're not in town for business at Oracle or other nearby companies, you may want to look elsewhere, as this is very oriented for the business traveler. Staff were for the most part very friendly and helpful. The lobby and public areas are nice.... More 

Was this review helpful? Yes
John H, Manager at Sofitel San Francisco Bay, responded to this review

Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

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