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Sofitel San Francisco Bay

4.0 of 5 223 Twin Dolphin Drive, Redwood City, CA 94065
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Certificate of Excellence 2014
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Sofitel San Francisco Bay
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Sofitel San Francisco Bay
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844 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago
Top Contributor
122 reviews 122 reviews
42 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

First time at this Sofitel property. Convenient to SFO and relatively close to the city if you don't want to stay downtown. Was greeted by doormen and received a nice welcome at front desk. The property features a nice bar area with lounging space and a small coffee/pastry shop which is super convenient. Property backs to a water inlet where... More 

Review collected in partnership with Sofitel.com

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Chicago
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 1 week ago

We spent one night in this hotel and we were upgraded to a suite. While we appreciate the gesture, the suite left much to be desired. There was a bad smell in the room and everything was run down. In particular, the bathroom could use a serious remodel -- the shower door stuck easily and the water temperature was inconsistent.... More 

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John H, General Manager at Sofitel San Francisco Bay, responded to this review

Dear Thank you for taking the time to tell us about your experience at the Sofitel San Francisco Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please... More 

Senior Contributor
36 reviews 36 reviews
27 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

I just completed a one night stay in a one bedroom suite at the Sofitel Redwood City. The hotel is very convenient for SFO, and/or San Carlos Airport. The service was excellent in all areas. The decor is dated, and the rooms could use some refreshing. If you want a "view" make sure you are above the third floor, as... More 

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John H, General Manager at Sofitel San Francisco Bay, responded to this review

Dear Sails, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Terrific location for conjoined conference and hotel. Although it is located near office parks, this is a beautiful hotel that is an Uber ride close to many amenities. Wonderful service and food at a good price point.

Was this review helpful? Yes 1
John H, General Manager at Sofitel San Francisco Bay, responded to this review

Dear Peter, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

toronto
Contributor
12 reviews 12 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

Very disappointing stay for one night at this hotel. From the uninterested check in personnel to the very tired and smelly room (have not seen a TV like that for many years) I was thoroughly dissatisfied. No minibar OR fridge and a bathroom that was decorated in the 60's Bed was pretty comfy though

Was this review helpful? Yes 1
John H, General Manager at Sofitel San Francisco Bay, responded to this review

Dear Jeff Thank you for taking the time to tell us about your experience at the Sofitel San Francisco Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us.... More 

San Antonio, Texas
Top Contributor
158 reviews 158 reviews
45 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed at this Sofitel while doing business in Redwood City area. The lobby and bar area were very nice - contemporary with a club kind of vibe. Rooms were nice although I was a little surprised as mine looked to be transitioning from a special needs room to a regular room. The size of the room was nice and the... More 

Was this review helpful? Yes 2
John H, General Manager at Sofitel San Francisco Bay, responded to this review

Dear ES_IN_TX, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

As is the case for most Sofitel's this one also presents itself as being fancy when it's really not. The rooms are ok and some of the staff are quite helpful while others aren't. And to be honest the simple fact that they don't have a buffet breakfast is enough to bring down the score. Especially when they charge the... More 

Was this review helpful? Yes
John H, General Manager at Sofitel San Francisco Bay, responded to this review

Dear Patrick, Thank you for taking the time to tell us about your experience at the Sofitel San Francisco Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us.... More 

The Earth
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Had the pleasure of staying 2 nights in Sofitel in Redwood City. It's a very nice hotel with a distinct French accent (look). I particularly enjoyed the very comfortable beds and the pretty view to the outside pool and lake. I echo other commenters regarding the friendly and helpful staff. The hotel has lots of classy little touches for example... More 

Was this review helpful? Yes 1
John H, General Manager at Sofitel San Francisco Bay, responded to this review

Dear Moiter, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

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Additional Information about Sofitel San Francisco Bay

Address: 223 Twin Dolphin Drive, Redwood City, CA 94065
Location: United States > California > Redwood City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel San Francisco Bay 4*
Number of rooms: 421
Reservation Options:
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Also Known As:
Sofitel San Francisco Bay Hotel Redwood City
Sofitel Hotel Redwood City
Sofitel Redwood City
Redwood City Sofitel
Hotel Style:
#1 Green Hotel in Redwood City
#1 Business Hotel in Redwood City

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