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Sofitel San Francisco Bay

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223 Twin Dolphin Drive, Redwood City, CA 94065
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Sofitel San Francisco Bay
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974 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Stockholm, Sweden
Level Contributor
9 reviews
4 of 5 stars Reviewed 5 days ago NEW

Good restaurant, service and large rooms. 24h gym which is good if you're jet lagged and from Europe. Too far from downtown San Francisco to do the city but excellent if doing work in Redwood City. Not very much to do in the neighborhood however...

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John H, admin at Sofitel San Francisco Bay, responded to this review

Dear Christer, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Redwood City, California
3 of 5 stars Reviewed 5 days ago NEW

The hotel is very nice overall, with a very friendly and attentive staff. The room was nice and big. But the rooms are in need of upgrading. There was no tile or caulking around the bath and the paint was chipped. Most disappointingly, the bathroom was not cleaned properly before I checked in. The shower smelled of urine and the... More 

Review collected in partnership with Sofitel.com

Was this review helpful? Yes
John H, admin at Sofitel San Francisco Bay, responded to this review

Dear Verified Traveler, Thank you for taking the time to tell us about your experience at the Sofitel San Francisco Bay. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies for the cleanliness of the room. At Sofitel, we strive to provide a superior service experience for every customer. Therefore,... More 

Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

-25 min drive from SF - Nice hotel/ rooms (spacious and the most comfortable beds!!) - Customer Service was great -Didn't stop by but the bar in the lobby had a crowd every night, so that's a plus if you don't want to go to far for a drink/good time. My only complaint is the daily parking fee. Other than... More 

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John H, admin at Sofitel San Francisco Bay, responded to this review

Dear Yvette, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Modesto, California
Level Contributor
51 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Stayed here for a weekend. The room was modern and beautifully appointed. Slept well. However, at breakfast the next morning, service was extremely slow at the one restaurant. It was not full of patrons but appeared to only have one waitress. it took more than 1.5hrs for a simple breakfast for two. If we had known, we would have ordered... More 

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John H, admin at Sofitel San Francisco Bay, responded to this review

Dear Verified Traveler, Thank you for taking the time to tell us about your experience at the Sofitel San Francisco Bay. Please allow me to express my sincerest apologies for the long wait at breakfast. At Sofitel, we strive to provide a superior service experience for every customer. Therefore, your feedback is very important to us. Please rest assured that... More 

Boston, MA
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Really enjoyed the Sofitel. Was there for business last week for two nights. Very comfortable rooms, quiet with nice views of,the bay. Sat outside by the pool and went for a walk along the side of the bay. Very nice. Didn't see a jacuzzi and they had a relatively small pool but all in all, very nice.

Was this review helpful? Yes
John H, admin at Sofitel San Francisco Bay, responded to this review

Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

New York City, New York
Level Contributor
115 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 1 week ago

I've stayed at Sofitel's before. They're usually modern with great decor which is where this one fails. The suite we're staying in feels right out of the late 1980s. The staff, except for the valets at the door, have been extremely kind and helpful. The lobby is presentable, albeit a little spread out. If the rooms get a makeover it... More 

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John H, admin at Sofitel San Francisco Bay, responded to this review

Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to get feedback on our service. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California More 

Singapore, Singapore
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

I stayed at this hotel many times before, mostly on business. This time I brought my wife for her to enjoy the Bay Area and attend the company party. But this time my stay was far from pleasant. In fact almost everything went wrong. To begin with, at check-in on 5 July the hotel wrongly charged my complete stay to... More 

Was this review helpful? Yes 3
John H, admin at Sofitel San Francisco Bay, responded to this review

Dear Mathias, Thank you for sharing your experience. Your feedback is important to us and it is our hope we may resolve the matter in the near future. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California More 

Markham, Canada
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is in the heart of the business park in Redwood (close to Palo Alto) steps from the Oracle headquarters. It is a corporate hotel and typically at $400 or more per night. They had a special offer for Friday night only for US$150 and we took it. For the area, the $400/night is OK especially if your company... More 

Was this review helpful? Yes
John H, admin at Sofitel San Francisco Bay, responded to this review

Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed for one night and left for the airport the next day. My room was clean, nicely furnished, quiet and overlooked a lovely lagoon. The bar and restaurant were lively and served good food and drink. The people who worked in the hotel were friendly and professional. The shuttle to the airport was free. Be sure to show up... More 

Was this review helpful? Yes
John H, admin at Sofitel San Francisco Bay, responded to this review

Dear Martha, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

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