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Sofitel San Francisco Bay

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223 Twin Dolphin Drive, Redwood City, CA 94065
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Sofitel San Francisco Bay
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Sofitel San Francisco Bay
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870 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
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Contributor
13 reviews 13 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The staff are pleasant enough but I wouldn't go so far as to say they are friendly. It was pretty hard to justify tipping. For the price (US$21) the buffet breakfast is horrendous. The constant pseudo French greetings wore pretty thin and was nothing short of cheesy. The hotel was really clean, functional and well presented. The patisserie produced great... More 

Was this review helpful? Yes
John H, General Manager at Sofitel San Francisco Bay, responded to this review

Dear Verified Traveler, Thank you for taking the time to tell us about your experience at the Sofitel San Francisco Bay. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer. Therefore, your feedback is very important to... More 

1 review
1 of 5 stars Reviewed 6 days ago NEW via mobile

For a luxury hotel this is far from it. It is ridiculous that this hotel has only a small shuttle van which cannot even accommodate the normal amount of hotel guests coming in from the airport. Think about it---this is a multimillion dollar company with hotels all around the entire world, and you're telling me they have one shuttle van... More 

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Minneapolis, Minnesota
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed here for a quick business trip to the area, and was not impressed. The service was just ok, and the hotel needs a serious remodel. Carpets were stained, the bathroom was tiny, the in-room entertainment was lacking, and the shuttle is not convenient. I understand a major remodel will take time, but the hotel needs to offer more... More 

Was this review helpful? Yes
John H, General Manager at Sofitel San Francisco Bay, responded to this review

Dear Mary, Thank you for taking the time to tell us about your experience at the Sofitel San Francisco Bay. I am sorry about the issues with our shuttle services and how the hotel has not met your expectations. Please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer.... More 

Sydney
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

I and my wife spent five nights at the Sofitel at Redwood city near San Francisco airport as I had to attend a workshop some 15 minutes away from the hotel. Although it is part of the "luxury" Sofitel chain, the reception on the day of arrival ( Sunday) afternoon was underwhelming. We were not picked up at the SFO... More 

Was this review helpful? Yes
John H, General Manager at Sofitel San Francisco Bay, responded to this review

Dear Verified Traveler, Thank you for taking the time to tell us about your experience at the Sofitel San Francisco Bay. I am sorry about the issues that you have experienced in dealing with our van services. Our normal shuttle became non-operational just as the weekend started. We did our best with an alternate vehicle. Please allow me to express... More 

Manchester, United Kingdom
Top Contributor
72 reviews 72 reviews
53 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I booked this hotel as the cost of hotels in downtown SF are just ridiculous sometimes, and being advertised as close to SFO, and knowing the BART was frequent from the airport to downtown I booked this place, and got a fantastic rate. I arrived and went to the hotel courtesy bus area outside the International terminal. I attempted to... More 

Was this review helpful? Yes 3
John H, General Manager at Sofitel San Francisco Bay, responded to this review

Dear Darryl, Thank you for taking the time to tell us about your experience at the Sofitel San Francisco Bay. I am sorry about the problems that you have experienced with our van services. Our normal shuttle became non-operational just as the weekend started. We did our best with an alternate vehicle. Please allow me to express my sincerest apologies.... More 

Lahaina, Hawaii
Contributor
12 reviews 12 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Spent the night here on our way to Maui. The staff are very friendly, and professional. The room was was very nice, clean, plenty of outlets for electronics. The bathroom was bright. Plenty of towels. They have a little pastry shop in the lobby that has very good tarts, mini eclair and creme puffs. Our stay was on Feb 20.... More 

Was this review helpful? Yes 1
John H, General Manager at Sofitel San Francisco Bay, responded to this review

Dear Danny, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Pasadena, California
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel need a remodeling soon. This was very modern but now is a little worn. Rates are high for what you get. Parking used to be included but now its an additional charge. The location is in between silicon valley and the city so it is ideal for our trips.

Was this review helpful? Yes 2
John H, General Manager at Sofitel San Francisco Bay, responded to this review

Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive feedback about our hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the... More 

2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Inexplicably bad service for a business hotel. On three different occasions, the front desk didn't pick up the phone at all. No room service before 6:00 a.m.? Please. Seriously; when the front desk picked up the phone (finally) at 6 am, they simply said no coffee or food was available until 6:30 and then hung up on me. Terrible: steer... More 

Was this review helpful? Yes 2
John H, General Manager at Sofitel San Francisco Bay, responded to this review

Dear Verified Traveler, Thank you for taking the time to tell us about your experience at the Sofitel San Francisco Bay. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer. Therefore, your feedback is very important to... More 

LA/Paso
Senior Contributor
37 reviews 37 reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I am at this hotel as as i write this. Let's start with the fact that they wouldn't let me check in until my husband got to the front desk because we have different last names -- even though I was the one that made the reservation and had the printed copy as well as IDs that showed both of... More 

Was this review helpful? Yes 4
John H, General Manager at Sofitel San Francisco Bay, responded to this review

Dear Verified Traveler, Thank you for taking the time to tell us about your experience at the Sofitel San Francisco Bay. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer. Therefore, your feedback is very important to... More 

Islamorada, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The Sofitel in Redwood City was once a grand hotel, that would have rivaled a W but times have changed and it is quickly becoming a dump. The rooms are looking shabby with big stains in the carpets. The housekeeping staff is non-existent and don't clean the rooms till late in the afternoon. Even when they do, you aren't sure... More 

Was this review helpful? Yes 1
John H, General Manager at Sofitel San Francisco Bay, responded to this review

Dear Verified Traveler, Thank you for taking the time to tell us about your experience at the Sofitel San Francisco Bay. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer. Therefore, your feedback is very important to... More 

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