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Sofitel San Francisco Bay

4.0 of 5 223 Twin Dolphin Drive, Redwood City, CA 94065
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Certificate of Excellence 2014
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Sofitel San Francisco Bay
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862 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pasadena, California
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

The hotel need a remodeling soon. This was very modern but now is a little worn. Rates are high for what you get. Parking used to be included but now its an additional charge. The location is in between silicon valley and the city so it is ideal for our trips.

Was this review helpful? Yes 1
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

Inexplicably bad service for a business hotel. On three different occasions, the front desk didn't pick up the phone at all. No room service before 6:00 a.m.? Please. Seriously; when the front desk picked up the phone (finally) at 6 am, they simply said no coffee or food was available until 6:30 and then hung up on me. Terrible: steer... More 

Was this review helpful? Yes 2
LA/Paso
Senior Contributor
37 reviews 37 reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I am at this hotel as as i write this. Let's start with the fact that they wouldn't let me check in until my husband got to the front desk because we have different last names -- even though I was the one that made the reservation and had the printed copy as well as IDs that showed both of... More 

Was this review helpful? Yes 2
Islamorada, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

The Sofitel in Redwood City was once a grand hotel, that would have rivaled a W but times have changed and it is quickly becoming a dump. The rooms are looking shabby with big stains in the carpets. The housekeeping staff is non-existent and don't clean the rooms till late in the afternoon. Even when they do, you aren't sure... More 

Was this review helpful? Yes 1
South Florida, Florida
Top Contributor
52 reviews 52 reviews
31 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I was looking for an oasis after days of being in tourist areas in San Francisco and along the Central Coast. The Sofitel San Francisco Bay seemed to fit the bill since it was in an area dominated by Oracle and other offices and my stay was on a weekend. Still the hotel was busy enough that it never felt... More 

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Semarang, Indonesia
Top Contributor
226 reviews 226 reviews
70 hotel reviews
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed 1 week ago

This time, I would like to share my experience in staying at Sofitel San Francisco Bay last December. We arrived at the hotel in late evening that night after spending hours dealing with stolen properties (and cash money) after someone vandalized the car we rented in Lombard St. earlier that afternoon. The hotel was not really busy at the time... More 

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Houston, Texas
Top Contributor
79 reviews 79 reviews
31 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for one night over the weekend, with a Hotwire rate. The lobby area is very pretty and smells really nice. We were given a room with a good view of the lagoon. The room itself was nice. There were 2 Purell bottles in the room, which I thought was a nice touch (I'm a bit of a... More 

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John H, General Manager at Sofitel San Francisco Bay, responded to this review

Dear Ms. Jenny, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

1 review
2 of 5 stars Reviewed 2 weeks ago

The entrance is extremely beautiful and the restaurant was neat. The room however was extremely small compared to the price. You pay an extra 130 for the feather comforter. To top it all off there is no complimentary breakfast for how much you paid it's almost $20 a plate. Yeah never coming back here again.

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John H, General Manager at Sofitel San Francisco Bay, responded to this review

Dear Verified Traveler, Thank you for taking the time to tell us about your experience at the Sofitel San Francisco Bay. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer. Therefore, your feedback is very important to... More 

Dallas
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

So I come to the Bay Area to see my family and stay at the Sofitel from time to time, this time will be the last. Like previous posters, the rooms are stale, smelly and run down, this is not a Four Seasons or Ritz Carlton. So here is the story, was in the city on a beautiful Saturday afternoon... More 

Was this review helpful? Yes 2
John H, General Manager at Sofitel San Francisco Bay, responded to this review

Dear Guest, We sincerely apologize with the error made with your reservation. I have contacted you via voice and email. We hope to have the opportunity to repair this matter with you directly. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California More 

1 review
5 of 5 stars Reviewed 2 weeks ago

We were very impressed with our stay, so much that we booked another night just because. And the best thing? The price was great! We enjoyed the staff. The room. The atmosphere. I mean there is a guy at the front door with a top hat on that greets you and is super nice. My kids get a kick out... More 

Was this review helpful? Yes
John H, General Manager at Sofitel San Francisco Bay, responded to this review

Bonjour! The entire Sofitel San Francisco Bay team would like to THANK YOU for your lovely message and great compliments. It is really a great reward for all of us to see how deeply you enjoyed staying with us. We are delighted that you enjoyed our luxury service with French flair. Thank you again for choosing us and for taking... More 

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Additional Information about Sofitel San Francisco Bay

Address: 223 Twin Dolphin Drive, Redwood City, CA 94065
Location: United States > California > Redwood City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel San Francisco Bay 4*
Number of rooms: 421
Reservation Options:
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Also Known As:
Sofitel San Francisco Bay Hotel Redwood City
Sofitel Hotel Redwood City
Sofitel Redwood City
Redwood City Sofitel
Hotel Style:
#1 Green Hotel in Redwood City
#1 Business Hotel in Redwood City

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