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Sofitel San Francisco Bay

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223 Twin Dolphin Drive, Redwood City, CA 94065
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Sofitel San Francisco Bay
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1,123 Reviews from our TripAdvisor Community

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Las Vegas, Nevada
1 review
2 of 5 stars Reviewed 5 days ago NEW

The service horribly especially the front desk. I thought I was getting a deal when I had business in San Francisco. I should of booked a stay in San Francisco because the Sofitel charges $25 for self park and $30 for valet. It would of been the same price staying inside of San Francisco..

Review collected in partnership with Accorhotels.com

Helpful?
Thank acheung69
Jim G, General Manager at Sofitel San Francisco Bay, responded to this review

Thank you for taking the time to tell us about your experience at the Sofitel San Francisco Bay. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer. Therefore, your feedback is very important to us. Please rest... More 

Philadelphia, Pennsylvania
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I have been staying here since I moved out of the Bay Area in 2002. I have always loved this hotel. It was fairly unknown for a while although everything about it has always been amazing. Beds are incredible, shower pressure is amazing. Food is good. They did a renovation a few years ago and only improved on what was... More 

Helpful?
Thank scad_mfa
Woodside, California
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

excellent rooms with nice large windows. We stayed here on a house hunting trip and so the location for us was ideal. This property is on the peninsula and ideally suited for business. The restaurant was average.

Helpful?
Thank Dianna R
Ferndown, United Kingdom
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I regularly stay in Sofitels and thus booked this hotel not realising how far it was from the main attractions. However the hotel provides an hourly taxi service to SFO airport from where it is possible to get BART to central San Francisco (Powell Street) and we used this to vie wthe sites with minimal inconvenience. The room / suite... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Charlie P
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is grand, however there are nothing but office buildings around it. You really need a car if you were to stay here for any amount of time. Very clean, upscale, well kept property with great food however a little pricey food wise, but very good! We had to arrange a third party driver to get to and from... More 

Helpful?
Thank Kristi B
Dubai, United Arab Emirates
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is fabulous, first of all the lobby and the bar/restaurant area (ground floor) looks very poshy and stylish (also theres a lot of weddings going on in there), and the pool outside with the view at the lake 😍😍😍 Rooms are nice and clean. The area around looks like from a movie, all green flowery and clean! Theres... More 

Helpful?
Thank Stella B
North, South Carolina
Level Contributor
140 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Not your usual airport hotel. Off the beaten path. An oasis of quiet, good service, comfortable beds and linens, and convenient. Lovely property with excellent amenities. Large rooms and baths. Great bar area and bakery and coffee shop. Start the morning with a walk or run on the broad walk around the hotel or use the excellent, well equipped work... More 

Helpful?
Thank Traveler6102013
Eindhoven NL
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
1 of 5 stars Reviewed 3 weeks ago

First stay in Sofitel brand and it could be the last. Bathroom was not maintained for years (see pics). Bath tub and bathroom floor had weird unremovable stains (construction artifact I guess). Mold, rust and crumbling tiles. Ventilation not working, overnight the window was covered in condensate, or once you showered (see pics). I heard from friends that they had... More 

Helpful?
Thank andru_nl
Jim G, General Manager at Sofitel San Francisco Bay, responded to this review

Thank you for taking the time to tell us about your experience at the Sofitel San Francisco Bay. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer. Therefore, your feedback is very important to us. Please rest... More 

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