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Sofitel San Francisco Bay

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223 Twin Dolphin Drive, Redwood City, CA 94065
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Sofitel San Francisco Bay
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950 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lethbridge, Canada
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

This is a very nice hotel with very comfortable accommodations. That said, for the money you would expect that a four star hotel would have a heated pool....it was ice cold...and a hot tub. The restaurant and bar are not meant for family dining at all so we went seeking food elsewhere. The beds were too small as well. Most... More 

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McAllen, Texas
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Gorgeous hotel. Got an amazing rate so I was leery about the rooms. Whew!!!!! 5 stars! And they are pet friendly, with special items for my little dog. Will definitely book with Sofitel in the future.

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Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Nice hotel and comfortable rooms. In the center of the valley and fast access to key players. Room are big and up to date. Restaurant is reasonable for hotel based. Try to get above the 3rd floor for more confort and low noise.

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Park City, Utah
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I frequently stay at this Sofitel. I love the comfortable rooms, the great fitness center, and the ambience of the bar. The restaurant has a limited but reasonable menu, with good service. They have a nice outdoor pool, and you can walk out to the lagoon for an evening stroll. Expensive, but extremely comfortable. My only negative, but it's a... More 

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Madison, Wisconsin
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Strictly as a value proposition with its current pricing, I'd give this place 1.5 stars. If it cost $100 night, I'd give it four stars. The lobby is ostentatious and actually rather loud with an (expensive) bar packed into it. My room was quite a let down given the hotel I'd stayed at previously for a very similar price. This... More 

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John H, admin at Sofitel San Francisco Bay, responded to this review

Dear Verified Traveler, Thank you for taking the time to tell us about your experience at the Sofitel San Francisco Bay. I am glad to hear you enjoyed the comfort of our mattress but am sorry you did not like the way the beds were made as this is the French style and Sofitel standard throughout the world. Please allow... More 

Hilton Head, South Carolina
Level Contributor
4 reviews
5 of 5 stars Reviewed 4 days ago NEW

This hotel was amazing! Although you had to pay for breakfast, you were served great food, along with a complimentary smoothie of the day. Another complimentary item was earphones to use on the exercise machines in "Sofit," the hotel's fitness center--wide range of machines, fruit for free on your way out. Other Trip Advisor reviewers said there were many unclean... More 

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John H, admin at Sofitel San Francisco Bay, responded to this review

Dear Alex, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Old Greenwich, Connecticut
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

I come to this hotel once a year for a business meeting in Redwood City. Quality hotel and very good all around. It's very consistent. I have never had an issue even when asking for late checkout of business services

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John H, admin at Sofitel San Francisco Bay, responded to this review

Dear Lisa, We are glad to have had you back at Sofitel San Francisco Bay and we very much appreciate your comments. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope to welcome you again on your next business trip. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California More 

Level Contributor
7 reviews
1 of 5 stars Reviewed 5 days ago NEW via mobile

We arrived not knowing this was a pet hotel until we entered our room, it smelled. It was so bad the bell boy immediately offered a new room.his quote" it reeks on here" The second room smelled but was bearable. We had guests over the notice smell immediately. It smells like pet urine. I feel they should have rooms for... More 

Was this review helpful? Yes 1
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW via mobile

CHECK LOCATION-NOT IN SAN FRANCISCO We came to visit San Francisco on our honeymoon and our agent booked this hotel after receiving our confirmation. Do not get me wrong, the hotel is lovely, but it should not state San Francisco Bay in the name! This is very misleading as to anyone who does not know the area, you believe you... More 

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John H, admin at Sofitel San Francisco Bay, responded to this review

Dear Zacchary124, Thank you for taking the time to tell us about your experience at the Sofitel San Francisco Bay. . Please allow me to express my sincerest apologies for the misunderstanding of our location. It is my hope that it was not too much of an inconvenience and that you were able to enjoy your honeymoon once relocated. Sincerely,... More 

Marlton, New Jersey
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for two nights on a business trip to the Bay area. Very centrally located, easy to get to San Francisco and all points in Silicon Valley. Beautiful room, nice amenities and friendly staff. I would certainly stay here again.

Was this review helpful? Yes 1
John H, admin at Sofitel San Francisco Bay, responded to this review

Dear Joe, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

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