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Sofitel San Francisco Bay

4.0 of 5 223 Twin Dolphin Drive, Redwood City, CA 94065
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Certificate of Excellence 2014
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Sofitel San Francisco Bay
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Sofitel San Francisco Bay
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803 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bangalore, India
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed here while my visit to USA in 2010. The Hotel at first seemed old from outside, however they have made it up with the service and ambiance inside. I had a beautiful lagoon view room which gave me a sense of great feeling. The restaurant down was quite good, has a gym, great parking. The best part was... More

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Salt Lake City, United States
Contributor
11 reviews 11 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Very nice business hotel. Well appointed and equipped rooms. Comfortable beds and quiet HVAC system. Only issue was a slow drain in the shower. The hotel is in a business park, so there are no restaurants close.. Staff was very attentive.

Review collected in partnership with Accorhotels.com

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London, United Kingdom
Top Contributor
56 reviews 56 reviews
37 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is my second review of the Sofitel and while the overall service is still lacking, the quality of the rooms has improved. The room type I stayed in had been updated since my previous visit and I really appreciated the VAST amount of electrical sockets they put in everywhere - I could charge all my appliances at the same... More

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John H, General Manager at Sofitel San Francisco Bay, responded to this review

Dear Inselhuepfer3, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More

1 review
2 of 5 stars Reviewed 3 weeks ago

Hotel is all about appearances. No action, effort or concern displayed by staff. Expect to ask more than once for anything. Very new clean building. Lots of maintenance and cleaning happening. Facilities and amenities are good. Tv channels available are unusual. Staff don't remember you 5 min later. There are no decent restaurants in the vicinity and the hotel will... More

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John H, General Manager at Sofitel San Francisco Bay, responded to this review

Dear Thank you for taking the time to tell us about your experience at the Sofitel San Francisco Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please... More

2 reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I am working as cabin crew, after 16 hrs flight ,the hot had not our rooms ready so we need to stay at the lobby for more than an hr. Apart from that they had not any food in the hotel and they just give us 30$. Needless to say that the prices on the menu are to expensive without... More

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Senior Contributor
34 reviews 34 reviews
17 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I always stay at the Sofitel when visiting Oracle HQ's at Redwood, not very good if you want to visit SFO, but it's walking distance of the HQ so works great for me, you have two outlet malls (if you want to go shopping) at a 45 minute drive distance

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John H, General Manager at Sofitel San Francisco Bay, responded to this review

Dear We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More

Dallas, Texas
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Spent the last 2 days here ... What a terrible experience ! This hotel had a bad outbreak of a virus so they kept the restaurant and coffee bar closed No apologies I would not suggest using this hotel again for a meeting Definitely not up to Sofitel standards!!!

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John H, General Manager at Sofitel San Francisco Bay, responded to this review

Dear Ms. Terry W, We've seen that you were unhappy with a recent visit to our property. Your opinion is very important to us. I'd like to give you some more details that we believe you will find reassuring. Look for an email from us shortly Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California More

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Additional Information about Sofitel San Francisco Bay

Address: 223 Twin Dolphin Drive, Redwood City, CA 94065
Location: United States > California > Redwood City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel San Francisco Bay 4*
Number of rooms: 421
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Also Known As:
Sofitel San Francisco Bay Hotel Redwood City
Sofitel Hotel Redwood City
Sofitel Redwood City
Redwood City Sofitel

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