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The Portofino Hotel & Marina

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260 Portofino Way, Redondo Beach, CA 90277
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The Portofino Hotel & Marina
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The Portofino Hotel & Marina
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878 reviews from our community

Traveler rating
    403
    262
    118
    54
    41
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192
325
40
143
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Portofino Hotel & Marina
See the most recent reviews
Worcester, Massachusetts
1 review
5 of 5 stars Reviewed December 17, 2013

This is truly a fantastic hotel. Great views, clean and well maintained and oh did I mention the views - they were excellent. 2 thumbs way up. Friendly staff (especially Jerome) made our stay that much more pleasant. I can go on and on about this wonderful hotel. Deserves to be a 5 star hotel. We had such a great... More 

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AnneliseHolyoak, Public Relations Manager at The Portofino Hotel & Marina, responded to this review

Kenny, thank you for visiting us all the way from Massachusetts! We are so happy that you were able to visit us and have time for a trip to SanFran! It sounds like you had a wonderful time. We will be sure to pass along your wonderful comments to Jerome. He is a true gem. Thank you for taking time... More 

Newport Beach, California
1 review
5 of 5 stars Reviewed December 17, 2013

Excellent customer service at check in! Sebastian and Katie were very helpful and knowledgable about surrounding area! It's hard to come by polite hospitable people these days! Enjoyed the room and happy hour at Baleen. Keep up the great service!

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AnneliseHolyoak, Public Relations Manager at The Portofino Hotel & Marina, responded to this review

Jenna, thank you for the kind comments about the hotel, Katie and Sebastian. We will be sure to reward them for their service. We appreciate you taking the time to review the hotel, restaurant and staff. We look forward to serving you again soon. Happy New Year, Annelise Holyoak The Portofino Hotel & Marina BALEENkitchen More 

Melbourne, Australia
Top Contributor
72 reviews 72 reviews
52 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed December 16, 2013

I arrived early in the morning so I was happy when they were able to give a me a room at 8am in the morning. The restaurant and bar are across the road. Good views of the boats from the bar. Food is good. I received a suite, which was large, however, my associate had a normal which I didn't... More 

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AnneliseHolyoak, Public Relations Manager at The Portofino Hotel & Marina, responded to this review

Mark, thank you for taking the time to review our hotel and restaurant. We are thrilled that you joined us all the way from Melbourne, Australia!! When making a long trip to the US, we thank you for choosing our hotel. I am very happy that you were able to experience a suite. They views really speak for themselves! We... More 

Louisville, Kentucky
Contributor
11 reviews 11 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 11, 2013

We have stayed at this hotel on several occasions and I have to say that it really doesn't matter if you are on the ocean side or the marina side. The views are excellent from both. Each room has their own private balcony (or terrace, depending on the floor you stay on). We found it relaxing to sit on the... More 

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AnneliseHolyoak, Public Relations Manager at The Portofino Hotel & Marina, responded to this review

Thank you for the kind comments and nice review. We are thrilled you were able to enjoy the restaurant, fireplace and lobby tree. The hotel really is nice during the holiday season! We apologize that your service was on the slower side, but it sounds like it gave you a little extra time to relax. We are so happy to... More 

Los Angeles, California
2 reviews
3 of 5 stars Reviewed December 10, 2013

This is a great hotel if you want to enjoy the ocean view & the Redondo Beach area. If you don't sleep well then get a room away from the ocean because there are some loud seals BUT they are so cute. :-) Great walking, great restaurants in the area. The lounge is a great place to hang out and... More 

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AnneliseHolyoak, Public Relations Manager at The Portofino Hotel & Marina, responded to this review

Thank you for the kind comments! We appreciate you sharing your feedback and information about the boat parade! We offer a full menu in the lobby the night of the parade. If you are available, we hope you’ll come back and see us. We are so happy you experienced and ocean view room. We hope that you received your complimentary... More 

Delanco,NJ
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed December 1, 2013

We were here over Thanksgiving to visit family. We did get a pretty good deal on the room rate which included free parking (otherwise $25!!). Internet was $11.95 per machine per day, which is absurd. We were there a week and there was not really storage to unpack all the way. The only frig was a stocked mini-bar. Who uses... More 

Was this review helpful? Yes 5
AnneliseHolyoak, Public Relations Manager at The Portofino Hotel & Marina, responded to this review

Thank you for the constructive comments. Please know that we offer complimentary Wi-Fi in our hotel lobby and business center. Additionally, the front desk staff is happy to remove mini bar items for refrigerator use. Please note, should you stay with us again, we can remove the items at no charge. We hope that your family had a wonderful Thanksgiving.... More 

Coral Gables, Florida
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 29, 2013

If you want a comfy bed and clean tub, dont stay here. Bathtub was molded and bed sunk into the middle, old mattress. For the price we paid, I would have expected something in the room to warmly welcome us without a price tag attached to it. Parking is even $25 extra. Walls are extremely thin, heard the television and... More 

Was this review helpful? Yes 4
AnneliseHolyoak, Public Relations Manager at The Portofino Hotel & Marina, responded to this review

Case, thank you for taking the time to review our property. We are very sorry that we did not meet your expectations. The complications that you have described are unacceptable and will be dealt with immediately. We pride ourselves on the cleanliness of the hotel, as you can see by most of our other reviews. We work very hard to... More 

Vancouver BC
Top Contributor
167 reviews 167 reviews
27 hotel reviews
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed November 20, 2013 via mobile

Paid the upgrade for an ocean side room, third floor, end of hall, and loved it! Almost like being on a cruise ship, watching the sunset. Room was good, great bedding, nice bathroom, sitting area. Nice decorations, hints of past wear and tear. Our priceline deal meant two queens, no king, so we upgraded. Free parking, good restaurant/bar across the... More 

Was this review helpful? Yes 1
AnneliseHolyoak, Public Relations Manager at The Portofino Hotel & Marina, responded to this review

Peter, thank you for your kind comments! We are so thrilled you enjoyed and upgraded ocean side room. The ocean views really are worth the small upgrade fee. They offer optimal views of the sea and area. Thank you for taking the time to mention our restaurant BALEENkitchen. We are so happy you were able to dine with us. We... More 

Seattle, Washington
Top Contributor
59 reviews 59 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed November 18, 2013

We stayed here for a wedding, otherwise I think we would have chosen somewhere else because this isn't really a place you stay with small kids. The room was pretty small (oceanview double) and there was very little counterspace in the bathroom which made it difficult to have four people sharing it. Check in was very fast and it was... More 

Was this review helpful? Yes 1
AnneliseHolyoak, Public Relations Manager at The Portofino Hotel & Marina, responded to this review

Jill, thank you for the constructive feedback. We appreciate you taking the time to review our product. We understand your concerns about Wi-Fi and room size. We promise to use your feedback when making future decisions about the hotel. We are thrilled you enjoyed your encounter with Chris and we will be sure to reward him for his outstanding service.... More 

Glasgow, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 10, 2013

This was the 4th hotel we visited in California during a 2 week stay. Check in was very good , the male staff member was also very helpful the following day with directions etc. (They were wrong on both occasions, but he did try'!! ) We upgraded to a sea view room which was great. The room was nice, hotel... More 

Was this review helpful? Yes
AnneliseHolyoak, Public Relations Manager at The Portofino Hotel & Marina, responded to this review

Thank you for your constructive comments! We appreciate you taking the time to leave your feedback. We will use your recommendations when updating the hotel policies. As for parking, we are required to pay the city for our use. Unfortunately we must charge guests a fee due to our proximity to the water. We hope that if you visit us... More 

Hotel Review Summarization

What travelers say

  • Great location(4)
  • Ground floor(3)
  • Sea lion(3)
  • Parking lot(3)
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