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Westin Mission Hills Golf Resort & Spa

4.0 of 5 71333 Dinah Shore Drive, Rancho Mirage, CA 92270
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Certificate of Excellence 2014
Westin Mission Hills Golf Resort & Spa
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Westin Mission Hills Golf Resort & Spa
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1,825 reviews from our community

Traveler rating
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    289
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Westin Mission Hills Golf Resort & Spa
See the most recent reviews
San Francisco
Top Contributor
63 reviews 63 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 19, 2012

We have stayed here four or five times, both at the hotel and the villas. Like all Westins, the rooms are first-class, and the entire experience here is largely very positive. Only complaint is the ridiculous "resort fee", which is now $27 and was not disclosed when I booked the room. This is for Parking, (???) WiFi which did not... More

Was this review helpful? Yes 1
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review

Dear JWW660, Thank you for your wonderful comments about our property. We are so thrilled that you continue to stay with us and the Villas. We hope you will join us again soon as we have so many amenities to offer that are including in our resort fee. Looking forward to seeing you soon. Be well. More

Irvine, California
Top Contributor
166 reviews 166 reviews
19 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed March 16, 2012

We had stayed at Mission Hills a few years ago and returned to celebrate our anniversary. Room was large and comfortable with a small balcony and no view. There are NO ELEVATORS so we had to carry our bags up a flight of stairs. We did like the large table area in the bathroom vanity. TV was a pain to... More

Was this review helpful? Yes
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review

Dear 65oski, Thank you for staying with us! We appreciate your feedback and comments. We are sorry to learn we did not meet your expectations. We are consistently doing more to improve our services and facilities so you will enjoy a relaxed and refreshed environment. We apologize for the challenges you faced during your stay and hope you will visit... More

St. Helena, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed March 16, 2012

The first room we were assigned by the front desk clerk who assured us that it was one of the resorts loveliest, was dark ,dank and smelled of mildew. We were never told about the amenities on property even though our reservation came with a $50.00 credit to be used for golf or the spa. Still don't know where the... More

Was this review helpful? Yes 4
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review

Dear Patricia848; On behalf of the bars and restaurants at the Westin Mission Hills I am deeply sorry for the experience you had both with room service as well as with our service at Bella Vista. As director of Bars and Restaurants including room service I can assure you this is not the service standards or hospitality that we train... More

Wisconsin
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 16, 2012

The Mission Hills resort in Palm Springs is one of the nicest places we have ever stayed. It is beautifully laid out with flowers everywhere. The pools are warm and big with great fun water slides. The surrounding mountains are spectacular. Our villa faced a man made stream with ducks and geese to entertain us. The restaurants are nice on... More

Was this review helpful? Yes
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review

Dear hertzie, Thank you for your lovely review. We as so happy to know you enjoyed your stay with us. We strive to provide the best services so you may enjoy a enchanting stay with us. We appreciate all your feedback and thank you for your patronage. We do hope to see you again very soon. Be well. More

London
Top Contributor
89 reviews 89 reviews
38 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed March 16, 2012 via mobile

Returned to the Westin after 8 years and enjoyed our stay. Not much has changed, as such decor is somewhat dated and tired looking. The Chairman suite offers great space with nice views. Continental breakfast buffet is outstanding and great value for money, service can be a little chaotic when busy and feels uncoordinated. The bar serves as a restaurant... More

Was this review helpful? Yes 1
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review

STEPDI; First I want to thank you for the compliments regarding our buffet, there is no doubt that our culinary team takes great pride in delivering a quality breakfast to our valued guests such as yourself. As you can imagine this creates quite a high demand and can absolutely get a little chaotic at times. We are making great strides... More

Gilroy, California, United States
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 12, 2012

I have always loved this resort and still do, except that the service has really gone downhill. I went to site inspect the property for a future trip for a group. I arrived a day before my meeting with the sales manager, dropped off my bags in the room and went for a quick late-afternoon lunch at 3pm. I asked... More

Was this review helpful? Yes 3
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review

Dear momofcurlygirls, Thank you for your recent review and appreciate all your feedback. We apologize for the challenges you faced during your stay. It is always our intent to provide the best possible services for our guest so you enjoy and warm relaxing experience. We do hope you will give us another opportunity to provide the service the Westin was... More

2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed March 12, 2012

We are Starwood vacation home owners. We have stayed at this Westin resort many times in the past. We also are Starwood Gold Members. Recently for some reason Starwood kept calling us to give us a some super special on a Vacation Package, after months of refusal we finally took the deal. Turns out we could not make the date... More

Was this review helpful? Yes 6
Muncie, Indiana
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 12, 2012

The poor service began at check-in when the front desk forgot to provide restaurant coupons (we later found out). That evening we dined in the bar and the male server was very rude and told us the coupon we were just handed was unavailable for use. Later that night when it dipped to 40F we turned on the heat and... More

Was this review helpful? Yes 4
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review

Dear Deanna P P, Thank you for your recent review. We appreciate all your comments, concerns and feedback. We would like to extend our apologies for the challenges during your stay. We strive to provide the best possible service for our guest. We would be happy to discuss your stay further. Please feel free to contact us at denise.harnett@westin.com. We... More

Bellevue, Washington
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 9, 2012

I usually have great experiences with the Westin - below were my issues for my stay during March 1) Express service button was not express. (phone rang for 5min - no answer) Called back 3 times. I was trying to order room service. Button should be renamed - we will get to you when we can. 2) Express service button... More

Was this review helpful? Yes 4
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review

Dear DTraveler206, Thank you for your recent review. Please know we appreciate and encourage all your feedback as this allows us to provide the best possible service. We have notified the various departments mentioned and apologize for the challenges you faced. We encourage you to join us again so we may provide the finest service the Westin was founded upon.... More

Seattle, Washington
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 9, 2012

Recently stayed 4 days at this Resort & Spa, travelling with two others. We each felt it was a very relaxing atmosphere. Stayed in Bldg. 5, good location to main pool as well as next to Adult Pool. Felt the bar service at this main pool was excellent ~ very hot day and we were tended to timely, even with... More

Was this review helpful? Yes 1
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review

Dear LovesSunshine56, Thank you for your recent review. We appreciate the time you took to provide us with all your feedback and lovely compliments. We strive to provide the best service for our guest so your getaway is relaxing and you feel renewed. We'd like to apologize for the internet challenges you faced during your stay. Please know that we... More

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Additional Information about Westin Mission Hills Golf Resort & Spa

Address: 71333 Dinah Shore Drive, Rancho Mirage, CA 92270
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Rancho Mirage
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Mission Hills Golf Resort & Spa 4*
Number of rooms: 512
Reservation Options:
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Also Known As:
Westin Mission Hills Resort And Spa
Westin Mission Hills Hotel Rancho Mirage
Westin Rancho Mirage
Palm Springs Westin
Westin Mission Hills Golf Resort & Spa Rancho Mirage, CA

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