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Omni Rancho Las Palmas Resort & Spa

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41000 Bob Hope Drive, Rancho Mirage, CA 92270
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Omni Rancho Las Palmas Resort & Spa
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Omni Rancho Las Palmas Resort & Spa
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1,823 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Omni Rancho Las Palmas Resort & Spa
See the most recent reviews
Studio City, CA
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 5, 2013

I literally just got home from this hotel. We left half way through our trip because the Splashtopia pool was closed from mid morning through the rest of the entire day due to "chemical imbalance". Called the desk and was told by everyone including the manager that this was "beyond our control". Sorry, but the weather is beyond their control...not... More 

Was this review helpful? Yes 2
Yorba Linda, United States
1 review
4 of 5 stars Reviewed August 5, 2013

This hotel is very family friendly. Good food, great entertainment. We spent hours at splashtopia. The only thing was that people would reserve seats and wouldnt even be there. I think the staff should be more on top of that. The only issue that I had with our room was their was bugs in the sink and on the bathroom... More 

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review

Dear Stephanie H, We appreciate the time you've taken to share your experience. And we are pleased to hear that you enjoyed our dining options, live music and of course, Splashtopia! Please accept our apologies about the unwanted visitors in the bathroom. We look forward to welcoming you and your family back again in the future! Sincerely, Omni Rancho Las... More 

Agoura Hills, United States
1 review
5 of 5 stars Reviewed August 5, 2013

We spent three of the BEST days this summer at Rancho Las Palmas. We LOVED it there! We had so much fun -- the pool, the lazy river, the water slides and beach area. What an awesome family place to visit. My kids were in heaven, and my husband and I couldn't have been happier. Wonderful service, beautiful hotel. Love... More 

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review

Dear Denise H, Wow, we loved hearing your best summer days so far have been spent right here at the resort! It is great that the entire family enjoyed all the pool amenities. Thank you for sharing your experience and choosing to bring your family to stay with us. Sincerely, Omni Rancho Las Palmas Resort & Spa More 

Liverpool, United Kingdom
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 4, 2013

loved, loved, loved this hotel !!!, grounds are beautiful and very well kept ..had food from palms cafe for breakfast which was lovely , didn`t use the Blue Ember restaurant, lazy river and pool are great , does get busy at weekends but so does most places .Our room was beautiful over looking golf course , huge room and clean... More 

Was this review helpful? Yes
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review

Dear pauline d, Thank you for sharing the details of your recent stay. We are thrilled to hear of your complete satisfaction and recommendation to stay with us! We do hope we'll have the chance to provide the same wonderful experience for you again in the future. Sincerely, Omni Rancho Las Palmas More 

Senior Contributor
34 reviews 34 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed August 4, 2013

The reason this hotel was chosen was because of children's, age 4 & 8; desire to go to hotel's splashtopia water park feature. The hotel's website promotes the lazy river, two waterslides, and pool. The site does not mention age or size restrictions. After going on larger slide 3 times, the 4 year old was denied access to smaller slide... More 

Was this review helpful? Yes 3
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review

Dear BackSeatPilot, Thank you for recent review. It sounds like there were some inconsistencies at Splashtopia regarding the pool and we apologize the height requirement wasn't made more clear. We are happy to hear you enjoyed the property, found the rooms comfortable and the staff friendly. We appreciate you choosing to bring your family here for a summer getaway and... More 

Chino Hills, Calif
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 3, 2013

My daughter & I went up for her birthday. Her best friend & her mom joined us. We were very excited to go since I heard a lot of great reviews of this resort. We were disappointed with the room & pool. Th room had two queen beds in it that were so tiny I was glad that my daughter... More 

Was this review helpful? Yes 3
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review

Dear ginarella, We appreciate you sharing the details of your stay. We wish we could have provided the most memorable birthday possible, for your daughter, and a wonderful stay for the rest of you. We have shared this review with the pool staff and management, as we know how important it is to provide a clean and safe environment for... More 

Calgary, Canada
Contributor
11 reviews 11 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 2, 2013

We have stayed here 3 times and likely won't be returning. The last time we were there, the pool, the paths and the resturaunts were all FILLED with children. We stopped swimming there and only swam at my aunts pool, because there was no room. Crying babies and busy families were everywhere. The food at the pool was expensive and... More 

Was this review helpful? Yes 3
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review

Dear Vacationlifechick, Thank you for sharing the details of your stay. We are sorry to hear the busy pool atmosphere got in the way of your relaxing vacation, as we understand it can be very lively at times! It is great to hear our staff upheld the dedication to provide great service, and how wonderful that our breakfast was one... More 

Huntington Beach, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 2, 2013

This is our 3rd time at this hotel and while I think our kids are starting to outgrow this stage this is a great place to bring the family if you want to spend the whole day at the pool and not get bored.

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 1
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review

Dear Jessie Q, Thank you for bringing your family to visit us again! It is great to hear that your children have been thoroughly entertained upon each stay. We appreciate your great review and hope to welcome you back again in the future. Sincerely, Omni Rancho Las Palmas Resort & Spa More 

Los Angeles, California
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 1, 2013

I'll start off by saying that this resort is way too overrated for what it was and it's your average hotel with WAY too many people. 1) RIP OFF:Since it's a large resort, and there's only one family pool, it's obvious that you might be located far from the pool. The concierge at the front desk made it seem like... More 

Was this review helpful? Yes 4
Pasadena, United States
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 1, 2013

I have been to this resort many times. We actually make it an annual trip. This time was by far the worst experience. Naked babies with no swim wear, no accessible ice in the pool area unless you ask the pool attendant and that takes forever, not enough umbrellas, guest services menu did not work the majority of the stay,... More 

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 3
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review

Dear Ashley U, Thank you for sharing some details of your trip. And above all, we appreciate your many visits to our property over the years. We are disappointed to have let you down this time around, especially regarding the comfort and cleanliness of your room, something we hold in such high regard. We do hope you'll give us the... More 

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