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The Ritz-Carlton, Rancho Mirage

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68900 Frank Sinatra Drive, Rancho Mirage, CA 92270
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1 room 1 adult
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The Ritz-Carlton, Rancho Mirage
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479 Reviews from our TripAdvisor Community

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West Vancouver, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Pampered from moment one ..beds are like cloud of ultra wonderful linen and pillow treatments. Solitude is rare ...Ritz Carlton delivers ..privacy , ample marble , lighting ...Restaurants.. Perfect for Corporate retreats ... Take your REST and ultra pamper at the pool here .. Brett our Concierge BELLMAN was on-spot ..

Helpful?
Thank dustbarb
New York City, New York
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed for several nights at the Ritz Carlton in Rancho Mirage in early February. Certain parts of the hotel are needlessly expansive and other areas way too small for a hotel with 250 rooms. Specifically, if you want to have a drink before dinner and enjoy the view, there are a mere four tables on the outside porch of... More 

Helpful?
Thank Michele K
RCRM_ExecutiveOffice, Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Dear Michele K, Thank you for taking the time to review our resort. I thank you very much for your suggestions. If you have a moment, I would love the opportunity to speak with you directly. I can be reached at elizabeth.faler@ritzcarlton.com or at (760) 202-2170. I look forward to speaking with you soon. Warmest regards, Elizabeth Faler More 

Tustin, California
Level Contributor
207 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This Ritz Carlton is outstanding in every respect. The staff is extremely well trained. The rooms are spotless although it takes a bit of a hike to get to some of them. The Valets greet you warmly and open the door to the hotel before you can. Spookily, almost everybody remembers your name from the hostesses, to the servers. Wow.

Helpful?
Thank KARXPRT
RCRM_ExecutiveOffice, Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Dear KARXPRT, Thank you very much for taking the time to post such a positive review of The Ritz-Carlton, Rancho Mirage. I am proud to read that you had such a great experience during your visit and that our Ladies and Gentlemen left such an impact on you. Thank you for being our guest. Please do not hesitate to reach... More 

Los Angeles, California
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

First of all, the property is beautiful and the room was nice. However, the service is extremely lacking. We were given a room near a platform / patio where an event was taking place just outside our balcony. The band started at 9pm. Luckily we had earplugs. On Sunday morning there was no hot water. After calling and the guy... More 

Helpful?
Thank Elizabeth T
RCRM_ExecutiveOffice, Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Dear Elizabeth T, Thank you for taking the time to post a review of your experience at The Ritz-Carlton, Rancho Mirage. Please accept my sincerest apologies for not meeting your expectations during your stay. We did not live up to the high standards of service for which we are known, and I regret that this is the perception of our... More 

Los Angeles, California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Don't have enough good things to say about this place. My wife and I have stayed here 3 times and it has been great. It's a smaller property, slightly off the grid when speaking of the general Palm Springs area- which we love. You don't hear a single car during your stay and you feel like you're really secluded. The... More 

Helpful?
Thank Steve S
RCRM_ExecutiveOffice, Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Dear Steve S, Thank you for being such a loyal guest of ours. I am glad to read that you have stayed with us three times and that you are looking forward to returning to The Ritz-Carlton, Rancho Mirage again in the future. I enjoyed reading your review, which so eloquently described our hotel and many of our amenities. Please... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

We stayed at this location while traveling down the West Coast. It was absolutely FANTASTIC! The staff, the room, and the experience from start to finish was amazing. We received a first class experience from everyone we came in contact with, from the concierge at the start of this visit to the desk staff upon check-out. The ambiance was warm... More 

Helpful?
Thank Atoya J
RCRM_ExecutiveOffice, Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Dear Atoya J, Thank you very much for selecting The Ritz-Carlton, Rancho Mirage during your travels down the west coast. I am so glad that you enjoyed your experience with us and I am incredibly grateful that you took the time to share your experience on Trip Advisor. Our Ladies and Gentlemen are truly remarkable individuals. I appreciate you recognizing... More 

St. Thomas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

My husband and I used our Marriott points to visit this hotel over Christmas break. When we checked in, the front desk attendant was very snotty and talked down to me and implied that we could not have afforded this place if not for our points - and said that to me twice. Our rooms were dirty and we had... More 

Helpful?
Thank LavinaUS
RCRM_ExecutiveOffice, Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Dear LavinaUS, Thank you for taking the time to review your experience with us over Christmas. Your loyalty to our brand is appreciated and we are very grateful for your business. I would like to again express my gratitude for the time you have invested since checking out completing our online survey, exchanging correspondence via email and for speaking with... More 

Los Angeles, California
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We decided to go to this hotel over the Thanksgiving Holiday. I have to say that working with SPG and the actual hotel on these reservations was very easy. We needed two patio suites that could adjoin and they made it happen...THANK YOU!!. This was our first visit to this resort and I have to say the customer service at... More 

Helpful?
Thank LP A
RCRM_ExecutiveOffice, Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Dear LP A, Thank you for selecting The Ritz-Carlton, Rancho Mirage to celebrate your Thanksgiving holiday. I enjoyed reading your review and was pleased that you enjoyed your experience. Thank you for all your wonderful comments about the hotel, our Ladies and Gentlemen and the service they provide. I appreciate your feedback regarding our Thanksgiving dinner and was relieved to... More 

San Francisco
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Much of Palm Spring's beauty is in the vast landscape, not just in the '70ies' feeling that you get from driving around downtown. Since Ritz is situated up on the hills, it provide amazing day and night views from most room and certainly from the common areas. As always, Ritz has meticulously kept all the grounds clean and luxuriously decorated... More 

Helpful?
2 Thank FamilyTraveller44
RCRM_ExecutiveOffice, Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Dear Family Traveller44, Thank you so much for the great review of our hotel. I am pleased to read that you enjoyed your experience. State Fare Bar and Kitchen is our main restaurant, with a menu that celebrates the best ingredients grown in the state of California. We do have live entertainment four nights a week, highlighting some of the... More 

Minnesota
Level Contributor
126 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This property is an upscale hotel up the hill above Rancho Mirage. It has wonderful views, an adult and main pool, a couple of hot tubs, and an expansive spa and fitness center. Rooms are nice, well equipped-we had a room with an outslde firepit, which is a nice amenity (not worth the extra $ vs other rooms IMHO, but... More 

Helpful?
1 Thank roadwarrierMD
RCRM_ExecutiveOffice, Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Dear roadwarrierMD, Thank you very much for taking the time to provide your feedback regarding your recent experience at our resort. I am pleased to know that you enjoyed your experience. Your insight regarding our Ladies and Gentlemen is certainly appreciated, as is your opinion on our resort fee. We are constantly looking for avenues to improve and refine our... More 

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