We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Ritz-Carlton, Rancho Mirage

Hotel website
Hotel packages
68900 Frank Sinatra Drive, Rancho Mirage, CA 92270
Special Offer
$100 Resort Credit
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
The Ritz-Carlton, Rancho Mirage
Professional photos View all
Browse nearby
The Ritz-Carlton, Rancho Mirage
Write a Review

232 reviews from our community

Traveler rating
    141
    48
    26
    10
    7
See reviews for
50
99
3
30
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
  • All months
    (232)
  • Mar-May only
    (31)
  • Jun-Aug only
    (66)
  • Sep-Nov only
    (78)
  • Dec-Feb only
    (57)
All months
Santa Monica, California
Contributor
15 reviews 15 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We sat at the Bar in the Steak House. We waited for 45 mins because the bar waiter was too busy to wait on us. We finally left. The hostess was inexperienced. Our room had a safe which had to be replaced. We waited two hrs for them to replace the safe. I don't understand how they can charge a... More 

Was this review helpful? Yes
RCRM_ExecutiveOffice, Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Dear ada395, Thank you for your feedback and please accept my deepest apologies that our service did not meet your expectations. If you have the time, I would welcome the opportunity to discuss this matter with you personally. I can be reached at don.lenahan@ritzcarlton.com or 760-202-2163. Sincerely, Don Lenahan Director of Operations More 

Dallas, Texas
Contributor
16 reviews 16 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Wonderful property, was not "Wowed" at all by Ritz service claiming "creating memorable experiences" but it was great there!! In the middle of the mountains and just a beautiful property. Edge steakhouse is very pricey, even compared to Miami or New York steakhouses. Pool service is spotty. Definitely worth a visit, but drastically over priced for the area. Overall, lovely... More 

Was this review helpful? Yes
RCRM_ExecutiveOffice, Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Dear Spgtraveler_11, Thank you for choosing to stay with us. I am delighted that you found our location beautiful and that your stay was lovely. I do regret that we were unable to create a memorable experience for you. Your feedback is very valuable to me and would welcome the opportunity to speak with you in person. I can be... More 

Vancouver
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Enjoyed our 5 night stay. Great location, nice ambiance, very comfortable room. Outdoor eating was very nice with the atmosphere better than the food. Hamburger was very good. Pool was fine and the taco there was pretty good. Spa access cost which should have been included in the resort fees. Resort fees are a challenge and hardly appreciated as was... More 

Was this review helpful? Yes
RCRM_ExecutiveOffice, General Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Dear LarryGVancouver, Thank you for taking the time to post your comments on Trip Advisor. We appreciate your many positive comments and value your feedback on the areas where we can improve. I am thrilled to read that you would recommend our resort and look forward to welcoming you back very soon. Sincerely, Doug Watson More 

Naperville, Illinois, United States
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Beautiful hotel - understand it opened over the last year or so after being shuttered. Had a business function there and they were great with outside events/meals. However the bar? sloooooow. Nice, but sloooooow. Bit more relaxed for a Ritz, which is not a bad thing per se, but think turns some off who expect over the top service that... More 

Was this review helpful? Yes
RCRM_ExecutiveOffice, General Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Dear John R, I am glad to know that your recent group events allowed you to enjoy the resorts ambiance with great outdoor dinners and events. I am sorry to read that our service levels in the lounge did not meet your expectations. Please know that your feedback is valuable and greatly appreciated. We look forward to welcoming you back... More 

Rowayton, Connecticut
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 4 days ago NEW

Cannot beat the location, hotel refurbished very well with rooms expansive and comfortable. Overdone the landscaping though, too many tress blocking what used to be a great view from the terrace. Service hit and miss, not good enough. If you do not mind getting the bar closed on you while sitting having a drink at 5pm, dirty glasses sitting all... More 

Was this review helpful? Yes
RCRM_ExecutiveOffice, General Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Dear Cameron l, I greatly appreciate your taking the time to provide us your comments and valuable feedback. It is wonderful to know that you found our guest rooms to be expansive and comfortable and that you intend to be back. I am sorry our service levels did not meet your expectations and have noted your input on the foliage... More 

San Francisco, California
Contributor
14 reviews 14 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

My husband and I, and our Cavalier King Charles Spaniel, just spent three nights at the Ritz Carlton Rancho Mirage. First I would like to express my appreciation to the Ritz Carlton for not restricting my room choice because of the dog. I adored our 3rd Floor Valley View room, and especially the view! This was the whole reason I... More 

Was this review helpful? Yes 1
RCRM_ExecutiveOffice, General Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Dear PTown4545, Thank you for taking the time to share that the services you received from our Ladies and Gentlemen were completely outstanding and that you found the resort grounds unbelievably beautiful. It is lovely to read that we made your four legged family members feel welcome throughout the resort and that your little girl enjoyed dining with us in... More 

michigan
Contributor
14 reviews 14 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Whatever happened to "ladies and gentlemen serving ladies and gentlemen?" My husband and son and I stayed here in two adjoining rooms in February. Let me say that the property is lovely but the service is sub par at best. When we pulled up to the lovely entrance I turned to my 17 year old (who is also well traveled)... More 

Was this review helpful? Yes 1
RCRM_ExecutiveOffice, Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Dear North_journeys, Dear Norh_journeys, Thank you for your recent stay with us and taking the time to send your detailed comments. I am very disappointed to hear of our service failures during your recent stay. I would be happy to discuss the details with you personally. Please feel free to call me directly at 760-202-2163. Thank you once again for... More 

Vancouver, Canada
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel (recently renovated and reopened) is in a great location and has a great spa. The pools are not so big as to get overwhelmed and service is great. The food is excellent . Rae , in the bar is wonderfull. It is pet friendly , so make sure if you are not , that the room next to... More 

Was this review helpful? Yes
New York City, New York
Contributor
13 reviews 13 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

What a beautiful expensive place. Our first night we had to wait 20 minutes to eat in the basic restaurant because "locals" were there, even though there were unoccupied tables throughout the evening. The next day at breakfast the same story. Empty tables but a mandatory 15 minute wait. The room was not done at 4:35 and it took three... More 

Was this review helpful? Yes 3
RCRM_ExecutiveOffice, General Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Dear Philip S, Thank you for taking the time to leave your comments on TripAdvisor. Needless to say, I am disappointed with the wait times you experienced at check in and while dining with us. I would appreciate the opportunity to speak with you further regarding your visit. Feedback is very important to us, so if you could afford the... More 

Manhattan Beach, California
Contributor
15 reviews 15 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Have stayed at this hotel many times over the last 25 years in its various versions. The old Ritz must have had the smallest hotel pool in Palm Springs. Not much changed when it was the Lodge except the service. It is now a completely new hotel and better in almost every way. The rooms, grounds, gym, pools, are all... More 

Was this review helpful? Yes 1
RCRM_ExecutiveOffice, General Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Dear mark b, I am glad to read that you enjoyed many aspects of the resort. We are delighted that you chose to stay with us and have for many years. I do apologize that our attention to detail was lacking and want to thank you for taking the time to leave your feedback. If you have the time, I... More 

Questions? Get answers from hotel staff and past guests. Ask a question

152 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (132)
Viewed
Hotel & grounds (48)
Viewed
Pool/beach area (11)
Viewed
Room/suite (16)
Viewed
View from room (12)
Viewed
Bathroom (10)
Viewed
Dining (3)
Viewed
Other (32)

Management photos: Courtesy of the property manager

Viewed
All management photos (20)
Viewed
Pool/beach area (2)
Viewed
Hotel & grounds (8)
Viewed
View from room (1)
Viewed
Room/suite (4)
Viewed
Bathroom (2)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question