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The Ritz-Carlton, Rancho Mirage

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68900 Frank Sinatra Drive, Rancho Mirage, CA 92270
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The Ritz-Carlton, Rancho Mirage
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The Ritz-Carlton, Rancho Mirage
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227 reviews from our community

Traveler rating
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    24
    10
    7
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49
97
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29
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Francisco, California
Contributor
14 reviews 14 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

My husband and I, and our Cavalier King Charles Spaniel, just spent three nights at the Ritz Carlton Rancho Mirage. First I would like to express my appreciation to the Ritz Carlton for not restricting my room choice because of the dog. I adored our 3rd Floor Valley View room, and especially the view! This was the whole reason I... More 

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michigan
Contributor
14 reviews 14 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Whatever happened to "ladies and gentlemen serving ladies and gentlemen?" My husband and son and I stayed here in two adjoining rooms in February. Let me say that the property is lovely but the service is sub par at best. When we pulled up to the lovely entrance I turned to my 17 year old (who is also well traveled)... More 

Was this review helpful? Yes 1
Vancouver, Canada
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel (recently renovated and reopened) is in a great location and has a great spa. The pools are not so big as to get overwhelmed and service is great. The food is excellent . Rae , in the bar is wonderfull. It is pet friendly , so make sure if you are not , that the room next to... More 

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New York City, New York
Contributor
11 reviews 11 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

What a beautiful expensive place. Our first night we had to wait 20 minutes to eat in the basic restaurant because "locals" were there, even though there were unoccupied tables throughout the evening. The next day at breakfast the same story. Empty tables but a mandatory 15 minute wait. The room was not done at 4:35 and it took three... More 

Was this review helpful? Yes 3
RCRM_ExecutiveOffice, General Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Dear Philip S, Thank you for taking the time to leave your comments on TripAdvisor. Needless to say, I am disappointed with the wait times you experienced at check in and while dining with us. I would appreciate the opportunity to speak with you further regarding your visit. Feedback is very important to us, so if you could afford the... More 

Manhattan Beach, California
Contributor
14 reviews 14 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Have stayed at this hotel many times over the last 25 years in its various versions. The old Ritz must have had the smallest hotel pool in Palm Springs. Not much changed when it was the Lodge except the service. It is now a completely new hotel and better in almost every way. The rooms, grounds, gym, pools, are all... More 

Was this review helpful? Yes 1
RCRM_ExecutiveOffice, General Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Dear mark b, I am glad to read that you enjoyed many aspects of the resort. We are delighted that you chose to stay with us and have for many years. I do apologize that our attention to detail was lacking and want to thank you for taking the time to leave your feedback. If you have the time, I... More 

San Diego
Top Contributor
62 reviews 62 reviews
29 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago

Everything about this property was spectacular. Very clean and well maintained with a great hospitable staff. Check-in was awesome. They brought out complimentary stuffed animals for the children. The Pool: The pool was very nice and clean and heated! The staff out at the pool are so helpful and great. The pool and pool area is a little small for... More 

Was this review helpful? Yes 1
RCRM_ExecutiveOffice, General Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Dear AquaV, Thank you for your very kind words; we truly appreciate you taking the time to share your experiences on Trip Advisor! I hope you and the family come visit us again very soon! Sincerely, Doug Watson More 

Vancouver, B.C. Canada
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed in most of the major hotels in the area and after staying at the Ritz... this is now our favourite hotel. The JW Marriott Desert Springs is #2. We've stayed and many Ritz Carlton's and Rancho Mirage is our favourite with Marina Del-ray a close second. Workout area could be bigger but adequate. All the restaurants including... More 

Was this review helpful? Yes 1
RCRM_ExecutiveOffice, General Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Dear westvaner, It gladdens my heart greatly to know that you have chosen The Ritz-Carlton, Rancho Mirage as your “favorite hotel”. I appreciate your positive comments and look forward to welcoming you back soon. Sincerely, Doug Watson More 

Pacific Palisades, CA
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We spent 3 nights at the newly remodeled Ritz Carlton in Rancho Mirage. The service was impeccable in every way, from the pool drinks to the breakfast buffet. The grounds are maintained beautifully in both desert and Tuscan vegetation. The large lawn area features old time games such as ladder ball. The adult pool is situated far enough away from... More 

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LaSalle
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago

From check-in recpetion desk to dinner at State Fair Kitchen the customer service is over the top. The property is tucked away and truly feels like you have escaped the stresses of city and work life. The staff have evidently been trained to cater to the clientelle and understand customer service. It is located close enough to anything that you... More 

Was this review helpful? Yes 1
RCRM_ExecutiveOffice, General Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Dear Lovet2travel, I am very grateful that you shared your wonderful comments about our resort and the service of our Ladies and Gentlemen on Trip Advisor. I hope to welcome you back soon! Doug Watson General Manager More 

Summit, New Jersey
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

So, let me start this review by saying we had a great time. The property is lovely and there were no real issues...just a few small things that keep it from a true 5 star rating. The Good 1. Staff were absolutely fabulous. They not only executed requests promptly, but they actually anticipated things that might make our stay better--how... More 

Was this review helpful? Yes 2
RCRM_ExecutiveOffice, General Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Dear Allison S, Thank you for taking the time to provide us with your feedback. I am glad to read that you enjoyed many aspects of the resort. I would appreciate the opportunity to speak with you regarding your specific comments for improvements. I can be reached at 760-202-2161 or at doug.watson@ritzcarlton.com. I look forward to hearing from you. Sincerely,... More 

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