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The Ritz-Carlton, Rancho Mirage

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68900 Frank Sinatra Drive, Rancho Mirage, CA 92270
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1 room 1 adult
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The Ritz-Carlton, Rancho Mirage
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482 Reviews from our TripAdvisor Community

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Coeur d'Alene, Idaho
Level Contributor
199 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I love this hotel! The setting, the staff, the service, the amenities, the restaurants and, of course, the incredible views. We were treated in such a lovely personal manner. Our name was used frequently and the staff really made us feel welcome. Even had a welcome glass of champagne for us when we checked in and fruit infused chilled water.... More 

Helpful?
Thank Janis I
RCRM_ExecutiveOffice, Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Dear Janis I, It was a pleasure reading your review of The Ritz-Carlton, Rancho Mirage. Thank you for taking the time to post it. I am delighted that you had a enjoyable experience. Our beds are truly fantastic and I am pleased that you were able to rest well while staying with us. In addition, thank you for recognizing the... More 

Los Angeles, California
Level Contributor
33 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Had a great experience at this resort. The staff is lovely, beds comfortable and grounds immaculate. I'd highly recommend staying here. This hotel's location offers it stunning views of the city below and the mountains around. If possible, book a mountain or valley view room. A few minor quibbles on some specific areas: ROOMS The rooms here have obviously been... More 

Helpful?
1 Thank JustinBrandonLA
RCRM_ExecutiveOffice, Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Dear JustinBrandonLA, Thank you so much for taking the time to provide such a detailed review of your experience at The Ritz-Carlton, Rancho Mirage. I am so glad that you enjoyed your visit with us and very grateful that you would return again as our guest. I hope that you will accept my apology for the oversights mentioned in your... More 

Los Angeles, California
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

For the money they charge and their reputation, I was disappointed. Hotel is located on the hill and offers a wonderful view from the restaurant patio. After afternoon walk we decided to have a nice break and to enjoy afternoon coffee/cappuccino. After 10 minutes, our server showed up and took our order. 20 minutes after, I was still waiting for... More 

Helpful?
Thank Lamija B
RCRM_ExecutiveOffice, Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Dear Lamija B, Thank you for taking the time to review your experience at The Ritz-Carlton, Rancho Mirage. Needless to say, your experience does not meet the standard of service our brand is known to provide. I am sorry that this occurred and you left our hotel with a negative impression. I would greatly appreciate the opportunity to speak with... More 

West Vancouver, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Pampered from moment one ..beds are like cloud of ultra wonderful linen and pillow treatments. Solitude is rare ...Ritz Carlton delivers ..privacy , ample marble , lighting ...Restaurants.. Perfect for Corporate retreats ... Take your REST and ultra pamper at the pool here .. Brett our Concierge BELLMAN was on-spot ..

Helpful?
Thank dustbarb
RCRM_ExecutiveOffice, Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Dear dustbarb, Thank you for taking the time to review your experience at The Ritz-Carlton, Rancho Mirage. I was pleased to read that you enjoyed your experience and you were able to relax during your visit. I truly appreciate you recognizing Brett. He is an excellent Gentlemen who is well known for providing the absolute best service. I will certainly... More 

New York City, New York
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We stayed for several nights at the Ritz Carlton in Rancho Mirage in early February. Certain parts of the hotel are needlessly expansive and other areas way too small for a hotel with 250 rooms. Specifically, if you want to have a drink before dinner and enjoy the view, there are a mere four tables on the outside porch of... More 

Helpful?
Thank Michele K
RCRM_ExecutiveOffice, Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Dear Michele K, Thank you for taking the time to review our resort. I thank you very much for your suggestions. If you have a moment, I would love the opportunity to speak with you directly. I can be reached at elizabeth.faler@ritzcarlton.com or at (760) 202-2170. I look forward to speaking with you soon. Warmest regards, Elizabeth Faler More 

Tustin, California
Level Contributor
207 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 stars Reviewed 1 week ago

This Ritz Carlton is outstanding in every respect. The staff is extremely well trained. The rooms are spotless although it takes a bit of a hike to get to some of them. The Valets greet you warmly and open the door to the hotel before you can. Spookily, almost everybody remembers your name from the hostesses, to the servers. Wow.

Helpful?
Thank KARXPRT
RCRM_ExecutiveOffice, Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Dear KARXPRT, Thank you very much for taking the time to post such a positive review of The Ritz-Carlton, Rancho Mirage. I am proud to read that you had such a great experience during your visit and that our Ladies and Gentlemen left such an impact on you. Thank you for being our guest. Please do not hesitate to reach... More 

Los Angeles, California
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

First of all, the property is beautiful and the room was nice. However, the service is extremely lacking. We were given a room near a platform / patio where an event was taking place just outside our balcony. The band started at 9pm. Luckily we had earplugs. On Sunday morning there was no hot water. After calling and the guy... More 

Helpful?
Thank Elizabeth T
RCRM_ExecutiveOffice, Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Dear Elizabeth T, Thank you for taking the time to post a review of your experience at The Ritz-Carlton, Rancho Mirage. Please accept my sincerest apologies for not meeting your expectations during your stay. We did not live up to the high standards of service for which we are known, and I regret that this is the perception of our... More 

Los Angeles, California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Don't have enough good things to say about this place. My wife and I have stayed here 3 times and it has been great. It's a smaller property, slightly off the grid when speaking of the general Palm Springs area- which we love. You don't hear a single car during your stay and you feel like you're really secluded. The... More 

Helpful?
Thank Steve S
RCRM_ExecutiveOffice, Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Dear Steve S, Thank you for being such a loyal guest of ours. I am glad to read that you have stayed with us three times and that you are looking forward to returning to The Ritz-Carlton, Rancho Mirage again in the future. I enjoyed reading your review, which so eloquently described our hotel and many of our amenities. Please... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

We stayed at this location while traveling down the West Coast. It was absolutely FANTASTIC! The staff, the room, and the experience from start to finish was amazing. We received a first class experience from everyone we came in contact with, from the concierge at the start of this visit to the desk staff upon check-out. The ambiance was warm... More 

Helpful?
Thank Atoya J
RCRM_ExecutiveOffice, Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Dear Atoya J, Thank you very much for selecting The Ritz-Carlton, Rancho Mirage during your travels down the west coast. I am so glad that you enjoyed your experience with us and I am incredibly grateful that you took the time to share your experience on Trip Advisor. Our Ladies and Gentlemen are truly remarkable individuals. I appreciate you recognizing... More 

St. Thomas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

My husband and I used our Marriott points to visit this hotel over Christmas break. When we checked in, the front desk attendant was very snotty and talked down to me and implied that we could not have afforded this place if not for our points - and said that to me twice. Our rooms were dirty and we had... More 

Helpful?
Thank LavinaUS
RCRM_ExecutiveOffice, Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Dear LavinaUS, Thank you for taking the time to review your experience with us over Christmas. Your loyalty to our brand is appreciated and we are very grateful for your business. I would like to again express my gratitude for the time you have invested since checking out completing our online survey, exchanging correspondence via email and for speaking with... More 

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