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The Ritz-Carlton, Rancho Mirage

Certificate of Excellence
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68900 Frank Sinatra Drive, Rancho Mirage, CA 92270
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1 room 1 guest
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The Ritz-Carlton, Rancho Mirage
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368 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (133)
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Los Angeles
Level Contributor
27 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and I had a great weekend at the Ritz. The staff is amazingly friendly, efficient, and helpful. Our 12:30 am arrival was met with a warm welcome, and our suitcases delivered to the room within minutes. We much enjoyed our Valley View rooms overlooking the adult pool, with lovely sunrise and late afternoon vistas. We hung by the... More 

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Newport Beach, California, United States
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

When booking at the Ritz, you know you should be expecting a great experience...that said, the staff at this particular property is exceptional!!!! From the valet, reception, concierge, pool staff, and restaurant, they are AWESOME! We were so impressed with how friendly, prompt, and positive every person was! THANK YOU RITZ CARLTON RANCHO MIRAGE!!!! You guys are doing a fabulous... More 

Was this review helpful? Yes 2
Los Angeles, California, United States
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

We just got back from a night at the Ritz in Rancho Mirage and couldn't be happier with our stay! We wanted a night away from LA to celebrate our engagement and the staff made every minute super enjoyable! They went above and beyond from the moment we stepped onto the property. Uri at the front desk shared in our... More 

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London, England, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel was up a long drive and is set back from the main area. The restaurants are nice, especially the steak restaurant but expect to book in advance and pay top prices. The main restaurant stopped serving quite early but you could get bar food after that time. The main pool was lovely but quite noisy with children. The... More 

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RCRM_ExecutiveOffice, Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Dear Laura A, Thank you for taking the time to share your feedback and detailed comments with us. I am truly sorry to read that many of the areas of the resort did not meet your expectations and regret that we left you with a negative impression of our resort. If you have the time, I would welcome the opportunity... More 

1 review
5 of 5 stars Reviewed 1 week ago

Last minutes plans brought us to the Ritz Carlton as we had to chose a hotel quickly. It was a no brainer when we saw the Ritz was one of the hotels in the area based on its reputation of service and accommodations. I could not say one negative thing about our stay. Staff was great!!! Rooms are well appointed... More 

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London, United Kingdom
Level Contributor
66 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
3 of 5 stars Reviewed 1 week ago

...is certainly not the best time to stay here, in temperatures of 100F plus, when Marriott loyalty points are being redeemed by noisy families and people who are challenged by cutlery. So despite the swimming pool being out of action and two of the three restaurants being out of action and the brains of most staff being out of action,... More 

Was this review helpful? Yes 2
RCRM_ExecutiveOffice, Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Dear Mike H, I am very sorry to read that our services levels did not meet any of your expectations. If you would affort the time, I would welcome the opportunity to speak with you personally. I can be reached at 760.202-2163 or at donald.lenahan@ritzcarlton.com. Sincerely, Don Lenahan Director of Operations. More 

Amsterdam, The Netherlands
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

The location of the hotel is very nice. On top of the mountains with a view of palm springs below. Everyone we met in the hotel was very accommodating and friendly. Check in was fast and there was water to cool down and as a nice touch an äll-U-can-Eat” candy bar  The room was very nice with a good... More 

Was this review helpful? Yes
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a modern Ritz with a great design and atmosphere. Sometimes it gets a bit too busy and you don't get the attention you normally do at most Ritz Carltons. I would definitely stay again. I love the layout of the rooms and the views of the mountains. A note to younger couples, I felt like the hotel was... More 

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usa
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I regularly take weekend breaks in the Palm Springs area and this weekend decided to give the Ritz a try. The deal that we got through Amex's Fine Hotels and Resorts program was great. Given that, we were really happy with our stay. If we had paid full price for everything, however, we wouldn't have deemed it... More 

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San Diego, California
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 1 week ago

Just spent a girl's weekend here. While it is a lovely resort and has many lovely amenities such as champagne upon check-in and a candy bar at the concierge, overall, it was a let down. Specifically for what you expect for a Ritz-Carlton. Most of our issues were poolside. The first day at the pool, service was very poor. Our... More 

Was this review helpful? Yes 2
RCRM_ExecutiveOffice, Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Dear Renee J, I am sincerely sorry to read that your recent stay did not meet you expectations. I deeply regret that upon checkout your charges were not correctly notated. If you could afford the time, I welcome the opportunity to personally discuss this with you further. I can be reached at 760.202-2163 or Donald.lenahan@ritzcarlton.com. Sincerely, Don Lenahan Director of... More 

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