We stayed here two nights ago and it was a very good stay. It's close to everything and a nice clean room what more can you ask for? One minus though: there isn't a free continental breakfast, there are two pay options for $12 or $6. But overall this hotel is a really good value.
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Dear Matthew771,
Thank you very much for taking the time to share your recent experience with us at the Hilton Garden Inn Palm Springs/Rancho Mirage. I am pleased that your stay was enjoyable and convenient.
If your travels bring you back to the Coachella Valley, I wanted to offer a suggestion for you regarding your comments about the Hilton Garden...
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We stayed there for several days a couple of weeks ago. We checked out and started our trip home and ended up getting our trip held. We stayed at another hotel for 1 night and RAN back to this one for the second unexpected night. It is close to almost EVERY place we needed to be. The staff was mostly...
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Dear ScottRu2003 ,
Thank you very much for taking the time to review your stay with us at the Hilton Garden Inn Palm Springs/Rancho Mirage! I like to mention to all guests who graciously take the time to submit a review, that your feedback - both good and bad, is critical to our success and complete guest satisfaction for all...
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This was our second time at this property. The front desk was excellent. The test of any hotel is how they handle a problem. Our heating unit was not working. It was 64 degrees in the room and getting colder. We were promptly moved to another room, a small suite. It is good to experience a professional approach to hotel...
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Reviewed August 22, 2011
Dear FairwayFound,
Thank you again for your feedback but most importantly, THANK YOU for staying with us again!
I am sorry that you experienced a problem with the heating/cooling unit in your first room however, I am very happy to hear that we expeditiously responded and left you with a satisfied feeling and experience.
It is always very nice to...
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I recently stayed at this Hilton and I would have to say that their number 1 strength is their staff. Everyone I came across were very friendly and always said hello. The hotel itself is a bit hard to find due to some of the vegetation outside. There is plenty of parking and the lot was spotless. One block to...
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Dear "wolfden,"
Thank you very much for your recent review of the Hilton Garden Inn Palm Springs/Rancho Mirage Hotel. I am thrilled that you appear to have truly enjoyed your stay. I am even more pleased with your experience with my staff. As a traveler, you have many choices of places to stay; everyone has beds, carpet, walls, etc...What other...
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When I think of Palm Springs, I imagine luxurious resorts with well appointed rooms and spas. This place wasn't that, but it was nicer than the average Hilton Garden Inn (IMO) and was definitely a good value for the money. It's located right on the main drag that connects the Palm Springs area towns, so it's very convenient, and there...
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Dear "Ubernic,"
Thank you for taking the time to relay your recent experience at my property, the Hilton Garden Inn Palm Springs/Rancho Mirage. I am quite pleased that it appears your stay was enjoyable.
As noted in previous guest reviews, I read and respond to all guest comments, good and bad and utilize all feedback as a training tool and...
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We stayed at the Hilton Garden Inn for 3 nights on our 2 month long cross country trips just to relax. We have been to Coachella Valley many times before and know the area. Before our stay we stayed at the Garden Inn in Henderson so its nice to compare. Almost same price. Rooms in Rancho Mirage are bigger but...
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Dear Tet14,
Thank you very much for taking the time to share your recent experience with the Hilton Garden Inn Palm Springs/Rancho Mirage. I sincerely appreciate your feedback and am glad to hear that your stay was enjoyable.
I am also quite familiar with the HGI in Henderson, NV - as that is the community I recently moved from to...
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Upon arrival we were greeted by the nicest staff. Our Front desk person Lois Foreman greeted us with a smile and right away noticed my family was there for our anniversary. I asked about an upgrade to a suite and even though they were about sold out she still gave us an upgrade to a suite and said happy anniversary.Our...
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Dear Larry,
Thank you very much for your wonderful feedback regarding your recent stay with us at the, "Hilton Garden Inn Palm Springs/Rancho Mirage." I am so happy to hear that your experience was relaxing, enjoyable but more importantly...memorable!
I always tell my team that, "We are the maker of memories," and that is a very important responsibility.
I am...
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We stayed here for one night and were very pleased from the time we drove into the parking lot, the front desk personnel was courteous and our room was very clean and comfortable. I would only recommend that the hotel provide a complimentary breakfast as most hotels in the area provide. Other than that, this is a fantastic place to...
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Dear Kayjen,
Thank you very much for taking the time to relay your satisfaction with your recent stay at the Hilton Garden Inn Palm Springs/Rancho Mirage! I appreciate your time and comments.
In regard to your reccomendation regarding complimentary breakfast: As a brand, Hilton Garden Inn does not offer complimentary breakfast, however, if you stay with us in the future,...
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I stayed here very recently and loved this hotel! The best thing about it was the price. It was such a great price for what you got. It is also located in a great place. There is a movie theater, shops, and a cheesecake factory(yum) within walking distance. They offer a very nice business room and workout room. The bed...
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Dear Britt H,
Thank you very much for taking the time to review your recent experience with the Hilton Garden Inn Palm Springs/Rancho Mirage! We value everyone's experience and try to learn from every opportunity and suggestion that our guest's share.
I am thrilled to see your comment re: the TV's, as that is one of our newer additions and...
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My wife and I stayed here. Some family were in other rooms. The rooms were clean, the bed comfortable, and the amenities good. I've stayed in many Hilton properties and several Garden Inns. This was a very good property. It has a nice pool if you bring kids.
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Reviewed December 10, 2011
Dear "FairwayFound,"
Thank you for taking the time to review your recent stay experience with us at the Hilton Garden Inn Palm Springs/Rancho Mirage.
As indicated by your comments that you stayed in the month of August, I can certainly understand why you mentioned the pool as a great amenity for families with children. In the heat of the desert,...
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513 Reviews
716 Reviews
