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Agua Caliente Casino Resort Spa

Certificate of Excellence
4.0 of 5
Hotel website
32250 Bob Hope Drive, Rancho Mirage, CA 92270
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Agua Caliente Casino Resort Spa
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Ranked #4 of 8 Hotels in Rancho Mirage
Certificate of Excellence
A recent review
5 of 5 stars reviewed 4 weeks ago
allan_don Lowood, Australia
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379 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Agua Caliente Casino Resort Spa
See the most recent reviews
Lowood, Australia
Top Contributor
84 reviews 84 reviews
69 hotel reviews
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We returned to this hotel after an absence of a few years and were delighted to find the rooms etc, are all still looking great, well cared for, spacious and comfortable, love the large bathrooms... The Casino, fun and busy as always, we opted for room service and were overwhelmed at the quantity and quality of the food, well done... More 

Was this review helpful? Yes
MarkA629, Director of Hotel Operations at Agua Caliente Casino Resort Spa, responded to this review

Dear allan_don, We are so happy to have received your review – we appreciate you taking the time to share your experience of our property. Thank you for the kind words and we are looking forward to serving you once again. More 

Fullerton, California
Contributor
13 reviews 13 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Took my husband there for his birthday. It was a great place to enjoy and relax. Really can't say anything bad about the hotel. Possibly the water pressure in the shower could be a bit stronger. Other than that not complaints.

Was this review helpful? Yes
MarkA629, Director of Hotel Operations at Agua Caliente Casino Resort Spa, responded to this review

Dear DOGMOM3051, Thank you so much for the review. We are delighted that you chose to spend your husband’s birthday with us. From all of us here at Agua Caliente, we look forward to your next stay. More 

so. cal
Top Contributor
57 reviews 57 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This place is an awesome place for a couple day get away. Nice pool and bloody Mary's. Hotel room bathroom is awesome plus. The beds are super comfortable. Sign up for there rewards club and get free rooms every month ( if you gamble enough ).

Was this review helpful? Yes
MarkA629, Director of Hotel Operations at Agua Caliente Casino Resort Spa, responded to this review

Dear pmr3150, Thank you so much for visiting our property and also for the great review. It sounds like you had an amazing time and were able to experience much of what we have to offer. Please come back and visit us again soon – we appreciate your patronage! More 

Cochrane, Canada
Top Contributor
52 reviews 52 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We are gamblers and play the slots. We also have stayed at the hotel many times. The rooms are great, well maintained, have a nice deep well bath tub and very good beds and bedding. Unfortunately, if you are not a smoker, which we are not, the casino is inhabited by many smokers, most of which are very self-centered. There... More 

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MarkA629, Director of Hotel Operations at Agua Caliente Casino Resort Spa, responded to this review

Dear SuperD 1947, We certainly appreciate your review and the kind words in regard to the hotel. Also, thank you for bringing the issue of the non-smoking area to our attention and I can promise you that we will focus more closely on this issue moving forward. We look forward to having you as our guest again soon. More 

Inglewood, California
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 weeks ago

The property was lovely... the rooms were beautiful! The accommodations were perfect for a friends get away! A "must" visit if you are in the area. We visited during the week and it was not at all crowded--easy access and enjoyable!

Was this review helpful? Yes
MarkA629, Director of Hotel Operations at Agua Caliente Casino Resort Spa, responded to this review

Dear aclife2, What an excellent review! Thank you very much for taking the time to share – reviews such as these are so rewarding to our staff and we certainly appreciate you. We hope to see you again in the near future and wish you all the best. More 

Wildomar, California
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 25, 2015

This hotel had horrible room service, food was terrible, and other such things. MY advice is just don't go there! Also, the waiters gave bad looks and mocking us, how pathetic! The only GOOD part was the hotel.

Was this review helpful? Yes
MarkA629, Director of Hotel Operations at Agua Caliente Casino Resort Spa, responded to this review

Dear Emmanuel G, We appreciate you taking the time to share your experience. Needless to say, we are saddened to hear of the experience with room service but I can assure you that we will work diligently to correct these issues. Thank you so much for bringing this to our attention and also for visiting our property. I would ask... More 

Alabama
Top Contributor
129 reviews 129 reviews
23 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed May 20, 2015

Whether it's a suite or not, the rooms are spacious and nicely decorated. Staff from the Valets to housekeeping are all very pleasant. Several eating choices on property or you can zip down Bob Hope Drive to major shopping and restaurants. We don't gamble but we'll be coming back.

Was this review helpful? Yes
MarkA629, Director of Hotel Operations at Agua Caliente Casino Resort Spa, responded to this review

Dear Joan A Thank you so very much for the review of our property. Our staff takes great pride in their guest service and I know they will be happy to read of your kind words. We will be looking forward to your next visit. More 

Tucson, Arizona
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 20, 2015

The Aqua Caliente Casino Resort Spa had very nice rooms with really great rates. The bathroom was large, the bed was ok (needed updating) but overall the room was spacious and very clean. The casino was ok, it is not a very big casino and many machines were "asleep" for maintenance perhaps because it was a Thursday. It is a... More 

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MarkA629, Director of Hotel Operations at Agua Caliente Casino Resort Spa, responded to this review

Dear Deeva 10, It is with great appreciation that we receive your review of our property. We are so glad you were able to enjoy our hotel room and excitement of the casino. We will be looking forward to your next visit – thank you! More 

SAN JACINTO
Top Contributor
55 reviews 55 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 20, 2015

It is a very nice and clean casino, however, we found limited Regular Keno machines throughout the casino. Tried some QuickHit machines, also tight. The Non-smoking area is adequate but need to keep smokers from entering the area to go to restrooms and cashout machines. The restaurant "Waters Cafe" had a varied menu and good food. The waiter Warren was... More 

Was this review helpful? Yes
MarkA629, Director of Hotel Operations at Agua Caliente Casino Resort Spa, responded to this review

Dear DANIEL L, Thank you so much for the wonderful review. We are always eager to hear feedback on gaming preference, type, and availability as this helps us in determining future ventures. It is great to hear of your dining experiences as well and we appreciate your recognition of our the attentive service by our staff. We look forward to... More 

1 review
1 of 5 stars Reviewed May 15, 2015 via mobile

Stopped here for two nights in May and it's the worst service I have ever recieved! I'm not one for complaining but wow. We checked in had paid for a balcony room they let us check in when we got up to our room it was a standard one and no one had bothered to tell us this, we went... More 

Was this review helpful? Yes
MarkA629, Director of Hotel Operations at Agua Caliente Casino Resort Spa, responded to this review

Dear Lj2705, Thank you for sharing. Whenever service failures occur it is a bad experience for both you, our guest, and ourselves. This property strives to offer the upmost in guest service and it is apparent that we fell short of that during your stay – for this please accept our most sincere apologies. This will definitely be addressed by... More 

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