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All 8 Rancho Mirage hotels

Agua Caliente Casino Resort Spa

4.0 of 5 Hotel   |   32250 Bob Hope Drive, Rancho Mirage, CA 92270
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76%
Ranked #5 of 8 hotels in Rancho Mirage
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
GoGlo1406 Hood River, Oregon
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260 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
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English first
Hood River, Oregon
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed just one night in July when it was HOT outside. What a relief! Beautiful room with a bathroom that is the size of a small bedroom. Big bathtub, rain shower, double sinks. Felt like I was in a palace. I was surprise to see that smoking was allowed on the casino floor, but it is open and spacious enough... More

Was this review helpful? Yes
MarkA629, Director of Hotel Operations at Agua Caliente Casino Resort Spa, responded to this review

Dear GoGlo1406, It sounds like you were really able to enjoy much of what our resort has to offer and we are grateful for you sharing your experience. We do take pride in our property; from the pool, to our restaurants, Sunstone Spa, guest rooms and all other outlets – it thrills us to be able to provide world-class facilities... More

San Bernardino, California, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

It is one of the very nice hotel I visited around Indio Area, as soon as you enter the Lobby you will smell the freshness and cleanliness of this hotel, the staffs are friendly and the rooms are clean, neat and spacious. The casino machines are new and it gives !!!! Food are excellent with free wine at the buffet.... More

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MarkA629, Director of Hotel Operations at Agua Caliente Casino Resort Spa, responded to this review

Dear Vangie H., We are so happy that you were able visit our resort and have recommended us to other travelers. We truly strive to provide the cleanest facilities and friendliest service in the valley and are grateful that you took the time to share your Agua Caliente Casino Resort Spa experience. We look forward to your return - thank... More

Surfers Paradise, Australia
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The rooms are fantastic with quality beds, bedding and toiletries. The only reason I haven't given this a 5 rating is due to the fact that cigarette smoking is allowed in the building and when walking through the casino area the smoke was noticeable and the smoke smell lingered in my hair. The hotel is just up the road from... More

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Mark A, Manager at Agua Caliente Casino Resort Spa, responded to this review

Hello Laura R., Thank you for taking the time to tell us of how you enjoyed our guest room and amenities - you are correct in the amazing views of the desert that our hotel has to offer. We definitely understand the element of cigarette smoke on the gaming floor we are committed to continuous improvement. Our hotel and facilities... More

Forney, Texas
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

My husband and I did a short road trip out of Laughlin on June 17th for an overnight trip. After reading reviews of the hotels in the Palm Springs, we agreed on this hotel. Check in was quick & easy. We would like to say special thanks to Dana for sharing information about the hotel and area upon check-in. The... More

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Mark A, Manager at Agua Caliente Casino Resort Spa, responded to this review

Dear Rhonda777, We are very pleased that you took a chance on us - and found a great place to return! Our guest service representatives always appreciate the commendation from guests such as yourself as does our entire staff. On behalf of all of the team members here at Agua Caliente Casino Resort Spa, we thank you for staying and... More

Paget Parish, Bermuda
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Beautiful room with all necessary facilities for a comfortable stay. Very spacious bathroom with both a large bathtub and shower. Awesome views of the desert. The pool areas are beautiful. Music, bar, food and gardens. I'm not into the bright lights, noise and smokey atmosphere of the casino so I don't have much to comment on that. Very nice resort... More

Was this review helpful? Yes
Mark A, Manager at Agua Caliente Casino Resort Spa, responded to this review

Dear VikkiVJ, Thank you so much for the wonderful review. I'm really glad you were able to take advantage of many of the amenities that we offer here at the resort - if you did not get a chance to visit our Sunstone Spa, may I recommend that for your next trip? I think you would also find our Spa... More

Chino Hills
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Ms. Godinez is truly an exceptional addition 2 the staff of Concierge @ Agua Caliente Resort & Spa!! Alwayz polite, extremely knowledgeable & helpful!! Her expertise is 2 be commended!! Due 2 her actions my stays are exemplary, joyful & memorable!! Very Kindly Yours, Leona M. Strong 15059 Avenida Del Monte Chino Hills, California 91709

Was this review helpful? Yes
Mark A, Manager at Agua Caliente Casino Resort Spa, responded to this review

Dear Ms. Strong, Your kind words are most appreciated. It is the goal of each individual on our staff to somehow leave a lasting impression with our guests; I'm so glad that your stay was enhanced due to the actions and knowledge of our Concierge. We look forward to seeing you once again! More

Burbank, California
Contributor
20 reviews 20 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We just spent 2 nights at the hotel and we were really impressed with everything. Our room was lovely and large and clean. We especially liked the double vanities in bathroom. The layout of the room is perfect. The casino was a very good size with lots of slots and my favorite table game, "let it ride". I go to... More

Was this review helpful? Yes 1
Mark A, Manager at Agua Caliente Casino Resort Spa, responded to this review

Dear Lynn, We are so glad that you had the opportunity to visit our facility almost in its entirety; The Show, The Steakhouse, and our guest room experience. With no added charge, be sure to request a high floor, pool view room - they are granted on a first-come, first-served basis but I would dare to say that you may... More

Malibu, California
Contributor
20 reviews 20 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I recently stayed at the Agua Caliente Casino Resort and Spa. While I was upset that they replaced my favorite slot machines, the room continues to impress me! We stayed on the 15th floor balcony room which was immaculate, comfortable and very spacious. The room was clean, BIG and even had a television in the bathroom! If you come to... More

Was this review helpful? Yes 1
Mark A, Manager at Agua Caliente Casino Resort Spa, responded to this review

Dear pamelarosen, Thank you so much for taking the time to let us know that you enjoyed the room and amenities. If ever you find that a game you love is not on the floor, please make sure to let one of our slot attendants or floor supervisors know; we always welcome recommendations and love to hear of player preferences.... More

Washington DC, District of Columbia
2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed June 13, 2014

The customer service from beginning to end was horrible and no hot water. From the moment we checked in we were disappointed with the customer service. First off, their website is so confusing we ended up thought we were booking the Spa Resort Casino but it turns out we ended up at the Casino Resort Spa. When we made a... More

Was this review helpful? Yes 1
Mark A, Manager at Agua Caliente Casino Resort Spa, responded to this review

Dear insouciantpug, Needless to say, we are saddened to hear of your troublesome experience here at Agua Caliente; we are committed to continuous improvement and your feedback makes that possible, which we greatly appreciate. First in regard to the website, we are in fact looking into improving the "look & feel" of the website to make sure that it is... More

Murrieta, California
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 12, 2014

We were really looking forward to this stay. We pre-paid our booking and when we arrived we were warned the hot water might be off in the middle of the night. Surprising for a four-diamond hotel. But we didn't have much of a choice at that point. If it was only off in the middle of the night it would... More

Was this review helpful? Yes 1
Mark A, Manager at Agua Caliente Casino Resort Spa, responded to this review

We appreciate your feedback and the time you took to share your experience; we truly apologize for the inconvenience with the hot water situation. As you had mentioned, the notification for the interruption of hot water was scheduled for the very early morning and it should have been concluded by the time you had mentioned. When an inconvenience such as... More

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Additional Information about Agua Caliente Casino Resort Spa

Address: 32250 Bob Hope Drive, Rancho Mirage, CA 92270
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Rancho Mirage
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Agua Caliente Casino Resort Spa 4*
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Also Known As:
Agua Caliente Hotel Rancho Mirage
Agua Caliente Casino Resort Spa Rancho Mirage, CA

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Amenities

Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Romantic Hotel in Rancho Mirage #4 Spa Hotel in Rancho Mirage #5 Luxury Hotel in Rancho Mirage #5 Business Hotel in Rancho Mirage
Hotel Class
Number of rooms
314

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