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Agua Caliente Casino Resort Spa

Certificate of Excellence
4.0 of 5
Hotel website
32250 Bob Hope Drive, Rancho Mirage, CA 92270
Agua Caliente Casino Resort Spa
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Ranked #5 of 8 Hotels in Rancho Mirage
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
M J Mcalester, Oklahoma
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349 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mcalester, Oklahoma
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I was at the hotel for a conference and my husband accompanied me on the trip. The room was larger than we anticipated and the bathroom, with soaking tub and separate shower was very nice. We enjoyed a view of the pool and the desert from our room. The staff was friendly and the rate for the hotel was a... More 

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MarkA629, Director of Hotel Operations at Agua Caliente Casino Resort Spa, responded to this review

Dear M J, We are so pleased that you were able to spend your time at our establishment during your conference – it sounds like you really enjoyed what we have to offer. We appreciate your complements on our guest rooms and Steakhouse. It is our sincere hope that our other conference guests were as pleased as you were with... More 

Whittier, California
Top Contributor
76 reviews 76 reviews
6 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 1 week ago

great place to stay while in Palm Springs. I arrived on a Thursday, check in was not till 4pm, but it gave me time to see the aerial tram. AT check-in the staff was very helpful and recommended where we might want to eat and told us about the gym, pool and spa amenities. The price was 160$ per night... More 

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The beds were very uncomfortable. The bathroom was nice but its a casino.How can a hotel with plastic cases on the beds be a four star? Also the pool was closed and yet their was no mention when I made the reservation.

Was this review helpful? Yes 1
MarkA629, Director of Hotel Operations at Agua Caliente Casino Resort Spa, responded to this review

Dear ttsports, Thank you for taking the time to share your experience at Agua Caliente, whether great or less than, we always appreciate the feedback. We are saddened to hear of your experience in regard to the bedding in your room; it is definitely a situation that is not typical of our resort considering the amount of compliments we receive... More 

Los Angeles, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for three nights over spring break since many of the other resorts were sold out. Didn't know what to expect but was very pleasantly surprised. The rooms are very nicely appointed and modern as are the hallways and lobbies. The beds are really comfortable and it is very quiet at night. We couldn't hear our neighbors or... More 

Was this review helpful? Yes 2
MarkA629, Director of Hotel Operations at Agua Caliente Casino Resort Spa, responded to this review

Dear busymom3681, Your review of our property is very much appreciated – we thank you for taking the time to share your experience. It pleases us to hear of the comfort of our guest room beds and poolside cabanas – we are truly committed to making every guest experience spectacular. The quality of air in our casino is also an... More 

San Diego, California
Contributor
18 reviews 18 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

You don't really think of a Casino Hotel as somewhere you would take your children to but in this case it works. Yes there is a faint odor of cigarette smoke in the lobby but not in the hotel public rooms and the non-smoking and smoking rooms are on separate floors. The rooms are large and well appointed. We had... More 

Was this review helpful? Yes 2
MarkA629, Director of Hotel Operations at Agua Caliente Casino Resort Spa, responded to this review

Dear BigMac26, We are thrilled to read of your compliments of our casino and resort. It sounds like you were able to experience much of what we have to offer from our guest rooms, casino, pool, and restaurants. Your feedback is invaluable to our staff and travelers reviewing this site. We thank you so very much for taking the time... More 

Catskill, New York
Top Contributor
120 reviews 120 reviews
21 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I get comped for a couple of nights in this hotel every year. Really love the size of the rooms. We had two queen beds. We had a large balcony but it had a view of the roof and parking garage but my husband loved sitting outside. The bathrooms are huge with separate room with toilet, and shower and huge... More 

Was this review helpful? Yes 2
MarkA629, Director of Hotel Operations at Agua Caliente Casino Resort Spa, responded to this review

Dear judi2, Thank you so much for sharing – we are so happy to hear that you enjoyed your stay. The letter that you received from housekeeping was most likely placed under your door due to a “Do Not Disturb” sign; this is protocol for a room that has been checked for a possible service. Our goal is to provide... More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

For several months now, we have been going to Agua a few times a month. Rooms are very clean and beds are super comfy! My other half smokes so we get a smoking room, I was hesitant at first as I'm actually sensitive to smoke and surprisingly the rooms have been very clean smelling as well air purifiers in them.... More 

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MarkA629, Director of Hotel Operations at Agua Caliente Casino Resort Spa, responded to this review

Dear ttam 1973, We are pleased to know that you consider us your “home away from home.” It is our absolute pleasure to provide you with all the comforts and service that you’ve come to appreciate at Agua Caliente. Thank you so much, we wish you all the best. More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I loved this hotel except for the smoke that you have to walk through to get to your room. The rooms were very nice and roomy. I loved that housekeeping didn't bother you, because at some places even when you have the do not distrub sign they do that! Anyway they are very generous with their towel distribution, and nicely... More 

Was this review helpful? Yes 1
MarkA629, Director of Hotel Operations at Agua Caliente Casino Resort Spa, responded to this review

Dear Joce P, We appreciate you taking time to share your experience at Agua Caliente. We wanted to let you know that we are committed to continuous improvement of the air quality in our facilities. We also dedicate an entire floor of our hotel to hypoallergenic rooms, all which include air purification systems, that you may want to experience. We... More 

Yankton, South Dakota
Top Contributor
56 reviews 56 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed at the hotel for 4 nights last week and would rate the hotel as one of the top 10 that I have ever stayed in. The room was very clean and comfortable and the bathroom was large enough that you don't feel claustrophobic while you are using it. I didn't hear any street noise, even though we were... More 

Was this review helpful? Yes
Senior Contributor
41 reviews 41 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

First time in Palm Springs, someone recommended this place to us. Our flight was night and we arrived at the hotel around 11am the lady at the front desk told us the check-in time is at 4, but they were nice enough to check us in early. The room was on the 10th floor overlooking the desert and the mountains.... More 

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