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Hilton Garden Inn Ontario / Rancho Cucamonga

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11481 Mission Vista Dr, Rancho Cucamonga, CA 91730
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Hilton Garden Inn Ontario / Rancho Cucamonga
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Hilton Garden Inn Ontario / Rancho Cucamonga
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257 reviews from our community

Traveler rating
    139
    82
    21
    10
    5
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55
49
27
111
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saint Clair Shores
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Very predictable experience for Hilton Garden Inn....the best part of the stay was the attitude of the staff. Excellent and very accommodating. I recommend a high floor on the backside of the property which is quite and has a great view of the mountains. An added bonus is being located directly across from Ontario Mills outlet mall. Many good shopping... More 

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Las vegas, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Very good place to stay for couples and families and near all eating and shopping locations in a very safe area of town. If you are looking for some place to get away this would be the place plus it is maybe and hour from the beaches.

Review collected in partnership with Hilton Garden Inn

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AshleyTinajero, General Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear LamonaG, Thank you so much for leaving us your feedback here on TripAdvisor. I am happy to hear that you enjoyed your stay with us and that you found the exceptional service of our staff to make you feel at home! We hope when back in the area that we can welcome you back to the Hilton Garden Inn... More 

Las Vegas, United States
1 review
4 of 5 stars Reviewed 1 week ago

Hotel was good and at a location I needed on the way to Fontana, CA. The TV remote controls do not work correctly. I ask at the desk and they said they all are like that. I had to hold it at an odd angle to get it to change channels.

Review collected in partnership with Hilton Garden Inn

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AshleyTinajero, General Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear HarryL, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the television\remote issues you had in your room during your stay. We will take your comments seriously as we continually work to improve our guest experience. We hope you will consider staying with us again... More 

Simi Valley, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I always feel at home when I stay at a Hilton Garden Inn. It is the only hotel I chose because I know I will get great service and a relaxing experience. The staff are always pleasant and helpful. The hotel always seem to be surrounded by nice places to explore, eateries and shopping.

Review collected in partnership with Hilton Garden Inn

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AshleyTinajero, General Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Glenda T, Thank you for taking the time to post your review and we look forward to serving you again in the near future with the excellence you have come to expect from the Hilton Garden Inn. Kind Regards, Ashley Tinajero General Manager More 

Torrance, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

I'm a HHonors gold member. I love Hilton brand hotels. Just this one time after being exhausted and tired, came back to my room to see it the way I left it. This was at 5pm. First time i've seen something like this so it was a bit of a shock. Called once to the front desk and told them... More 

Review collected in partnership with Hilton Garden Inn

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AshleyTinajero, General Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Atdesign1, On behalf of the Hilton Garden Inn I would like to apologize for the aspects in housekeeping that fell short of expectations. Our hotel prides itself on the quality of experience we provide to our guests and it is concerning whenever we fall short. We will take your comments to as an opportunity to improve on this matter... More 

Top Contributor
58 reviews 58 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This is a beautiful hotel, dont get me wrong. The room was bigger than my first apartment. It had a jacuzzi tub big enough for 3 people. Where we got into trouble was in the middle of the night, my boyfriend came in a lil too tipsy, knocked the TV over and in the attempted save, dented the bedroom door... More 

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AshleyTinajero, General Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Abracadaverz, Thank you for your review. We greatly appreciate your feedback and we are very sorry for the disappointment with our policies. Your comments will be taken under consideration as we re-evaluate guest needs and continually work to improve our guest experience. Thank you, Ashley Tinajero More 

Texas
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here a couple of nights back and the hotel is far above other Hilton Garden Inns. However, I did have an issue where a booked a stay the very next day after my previous one and cancelled, but because they didn't get the information, they decided to bill my card. Now wait before you go off saying that is... More 

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AshleyTinajero, General Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear ADE411, We regret that we were not able to provide you with the quality of service you deserve during your recent stay. We strive for flawless service delivery at our hotel, and we are always looking for ways to ensure that each guest experiences the very best we have to offer. Your feedback will help us to continue to... More 

Pleasanton, United States
1 review
5 of 5 stars Reviewed 5 weeks ago

Hard to beat this very nice hotel at a great price. the lobby is welcoming with sitting areas and pitchers of water. A small but attractive bar sits off the lobby as does an eating area for breakfast. Staff iswarm and welcomming and quicly respond to your needs.

Review collected in partnership with Hilton Garden Inn

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AshleyTinajero, General Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Barry W, Thank you so much for taking the time to post such a kind review here on TripAdvisor. We really appreciate your compliments of the level of service you received during your stay. I am so happy to hear your stay was enjoyable. Hope to welcome you back soon. Sincerely, Ashley Tinajero General Manager More 

Lavonia, Georgia
Top Contributor
50 reviews 50 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 19, 2015

I recently stayed at the hotel for several days on business. The hotel lobby area is very nice and welcoming. The staff is attentive and pleasant. Breakfast options were plentiful (including a delicious egg white omelette). The gym is very well appointed, clean, and spacious. In the event you don't have a car, the hotel is conveniently located to many... More 

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AshleyTinajero, General Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Paigesmd61, Thank you for posting your kind review here on Trip Advisor. We appreciate the compliments of our hotel. We are glad that you found your stay to be a comfortable one! We hope to welcome you back again soon. Sincerely, Ashley Tinajero General Manager More 

Temple City, United States
1 review
4 of 5 stars Reviewed March 17, 2015

the hotel has been re done and looks good. It was quiet and relaxing. I just picked a bad day to stay natural gas smell in the area. There is a lot of food in the area and lots of things to do when staying at this hotel. Go see a hockey game it is down the street and lots... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
AshleyTinajero, General Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Doug M, Thank you so much for taking the time to leave us your feedback. I am so happy that you found our hotel to be accommodating, we are in a great location. I am very glad that you were able to catch a game a the Citizens Business Bank Arena, it is such a fun place. Looking forward... More 

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