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Hilton Garden Inn Ontario / Rancho Cucamonga

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11481 Mission Vista Dr, Rancho Cucamonga, CA 91730
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Hilton Garden Inn Ontario / Rancho Cucamonga
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Hilton Garden Inn Ontario / Rancho Cucamonga
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262 reviews from our community

Traveler rating
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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York, New York, United States
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This is the first time that I could actually make out a conversation of someone in the next door room through the wall. The walls are way too thin. It's a murmur but if you listen hard enough you could figure out what was being said. The first time it happened I thought the radio or tv was on. It's... More 

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San Francisco, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Hotel is simple, clean, good set-up in lobby for fresh breakfast, easy access, quiet and best part is that the windows open for fresh air. All 8 in our family were pleasantly surprised! We will stay there again.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Chris L, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Andrew, We are thrilled to see that you enjoyed your time at the hotel. We look forward to seeing all 8 of your family members again! Feel free to call me or any one of our reservation agents whenever you are in the area. Chris Lopez Operations Manager More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Had an excellent stay at this location. Staff was friendly, complaints were addressed right away. breakfast was very nice. Clean and Quiet dispite being full. Great location, great price, excellent staff provides quality service.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Chris L, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Thank you for taking the time to complete a Trip Advisor Review. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Hilton Garden Inn we thank you for your business and we hope to see you again when your travels bring you back to the area! More 

El Paso, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hotels can often be sterile and generic. I feel at home when I am here. The staff cares and are always willing to go the extra mile to get things right. Breakfast is great. Location is off the beaten path, but still right in the middle of things. We continue to come back.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
AshleyTinajero, General Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Setphen N Thank you for posting your review on TripAdvisor. As a hotel we strive to extend the best service. We appreciate the kind words and compliments of our hotel. I will be sharing your compliments with them personally. We would be pleased to welcome you back. Feel free to call me or any one of our reservation agents.... More 

Papillion, Nebraska
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Everyone I came into contact with was friendly and hospitable. Laura is one of the most pleasant hotel employee I have ever met. The bar staff took care of us and recommended an excellent restaurant. Rooms were clean and beds comfortable.

Was this review helpful? Yes 1
AshleyTinajero, General Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Ed M. Thank you for posting your review on TripAdvisor. We appreciate the kind words and compliments of our staff. I will be sharing your compliments with them personally. We would be pleased to welcome you back. Feel free to call me or any one of our reservation agents. Warm regards, Ashley Tinajero General Manager More 

Saint Clair Shores
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 24, 2015

Very predictable experience for Hilton Garden Inn....the best part of the stay was the attitude of the staff. Excellent and very accommodating. I recommend a high floor on the backside of the property which is quite and has a great view of the mountains. An added bonus is being located directly across from Ontario Mills outlet mall. Many good shopping... More 

Was this review helpful? Yes 1
AshleyTinajero, General Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Redbird 21623, Thank you for posting your review on TripAdvisor. We appreciate the kind words and compliments on our location and views. The team takes great pride in providing great service for all of our guests and appreciates your kind words. We hope to see you back in Rancho Cucamonga soon! Warm regards, Ashley Tinajero General Manager More 

Las vegas, United States
1 review
5 of 5 stars Reviewed April 22, 2015

Very good place to stay for couples and families and near all eating and shopping locations in a very safe area of town. If you are looking for some place to get away this would be the place plus it is maybe and hour from the beaches.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
AshleyTinajero, General Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear LamonaG, Thank you so much for leaving us your feedback here on TripAdvisor. I am happy to hear that you enjoyed your stay with us and that you found the exceptional service of our staff to make you feel at home! We hope when back in the area that we can welcome you back to the Hilton Garden Inn... More 

Las Vegas, United States
1 review
4 of 5 stars Reviewed April 19, 2015

Hotel was good and at a location I needed on the way to Fontana, CA. The TV remote controls do not work correctly. I ask at the desk and they said they all are like that. I had to hold it at an odd angle to get it to change channels.

Review collected in partnership with Hilton Garden Inn

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AshleyTinajero, General Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear HarryL, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the television\remote issues you had in your room during your stay. We will take your comments seriously as we continually work to improve our guest experience. We hope you will consider staying with us again... More 

Simi Valley, United States
1 review
5 of 5 stars Reviewed April 10, 2015

I always feel at home when I stay at a Hilton Garden Inn. It is the only hotel I chose because I know I will get great service and a relaxing experience. The staff are always pleasant and helpful. The hotel always seem to be surrounded by nice places to explore, eateries and shopping.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
AshleyTinajero, General Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Glenda T, Thank you for taking the time to post your review and we look forward to serving you again in the near future with the excellence you have come to expect from the Hilton Garden Inn. Kind Regards, Ashley Tinajero General Manager More 

Torrance, United States
1 review
2 of 5 stars Reviewed April 1, 2015

I'm a HHonors gold member. I love Hilton brand hotels. Just this one time after being exhausted and tired, came back to my room to see it the way I left it. This was at 5pm. First time i've seen something like this so it was a bit of a shock. Called once to the front desk and told them... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
AshleyTinajero, General Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Atdesign1, On behalf of the Hilton Garden Inn I would like to apologize for the aspects in housekeeping that fell short of expectations. Our hotel prides itself on the quality of experience we provide to our guests and it is concerning whenever we fall short. We will take your comments to as an opportunity to improve on this matter... More 

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