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All 9 Rancho Cucamonga hotels

Hilton Garden Inn Ontario / Rancho Cucamonga

3.0 of 5 Hotel   |   11481 Mission Vista Dr, Rancho Cucamonga, CA 91730
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87%
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
Andrew S LAS VEGAS, United States
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174 people have reviewed this hotel

Traveler rating
    97
    56
    10
    7
    4
See reviews for
41
30
17
80
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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English first
LAS VEGAS, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

my husband and I have Been staying at this location off and on bout once every 6 TO 8 weeks for the last 5 years. Bout 6 MO ago we noticed one of the front desk gentlemen wasn't there when we inquired they said he took a leave when we stayed last TIME HE STILL REMEMBERED US THATS WHAT I... More

Review collected in partnership with Hilton Garden Inn

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west jprdan, United States
1 review
5 of 5 stars Reviewed 1 week ago

Mike the bartender is a great guy with a genuine, warm and pleasant demeanor. I always have drinks there just because of him. He makes being on the road, which is an unpleasant grind a little more tolerable. He remembers me and I do appreciate his personal touch, give him a raise

Review collected in partnership with Hilton Garden Inn

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Wildomar, California
1 review
5 of 5 stars Reviewed 1 week ago

I stayed here the night before my wedding. The staff was super amazing and the room was great! It was spacious enough to have eight bridesmaids and hair and make up people in the room without feeling over crowded! I would stay here again in a quick minute!

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Heather C, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Melonsita, We are delighted that you chose us as your hotel during such a joyous occassion. We are pleased to hear that you found the room to be spacious enough to get ready for your big day comfortably! We hope that if you ever need hotel accommodations that we can welcome you here again! Warm Regards, Heather Cristler Operations... More

Mercer Island, WA, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

A middle-aged hotel which is begining to experience maintenance issues which are not being addressed. The front desk staff is trying their best but do not have the support by the maintanence support. The requirement for 200 characters is rediculous!

Review collected in partnership with Hilton Garden Inn

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Heather C, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Arnold S, Thank you for taking the time to review your recent stay with us. I greatly appreciate your feedback as this gives us the avenue to improve on our guest satisfaction. We welcome any opportunity to improve. Thank you so much for your time. We hope to see you again in the future. Sincerely, Heather Cristler Operations Manager More

Scrantno, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

My original rate wasn't honored after my flight was cancelled, and I got there 1 day late. Toilet didn't work right, I had to take the top off after every flush and lift the float up to get it to fill with water. Coffee in the lobby was empty 3 out of 4 mornings. Borderline rude customer service when I... More

Review collected in partnership with Hilton Garden Inn

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Heather C, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Robby Y, Thank you for your feedback in regards to the toilet not working in your room. I've worked with maintenance to fix the issue, however I apologize that it wasn't fixed before your arrival. We apologize for not having hot, fresh coffee waiting for you and have been working with our dining staff to prevent any additional issues.... More

Senior Contributor
31 reviews 31 reviews
11 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Pros: Large rooms, clean, friendly staff, close to shopping and restaurants, Keirg in room, micro, fridge, large desk, flat screen tv, nice workout room, and hot tub. Breakfast- ours was included, had fresh fruit, cut up and whole, cottage cheese, several juices, hot oatmeal and toppings, breads, bagels, cereals, pastries, doughnuts, muffins, pancakes, omelets, French toast, home fries, bacon, sausage,... More

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Heather C, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Cruiser143, Thank you so much for posting your kind review here on TripAdvisor. I am pleased to hear that you enjoyed our hotels location, room amenities, and found our staff to polite and helpful. I am sorry to hear we fell short in a couple areas and will be sure to take all your feedback to improve where needed.... More

Tempe, Arizona
1 review
5 of 5 stars Reviewed 3 weeks ago

My stay was wonderful at this property on 03/28. Although I booked two rooms with two beds, but only one came with two beds, Brian was great and accommodated us well. It shows that there is a great level of training at this location. The area is very nice and is filled with tons of eating options. The rooms and... More

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Heather C, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Brandon C, Thank you for posting your review on TripAdvisor. We appreciate the kind words and compliments of our staff. I am personally glad you found the check in process with Brian to be enjoyable and accomodating. We would be pleased to welcome you back in the near future. Warm Regards, Heather Cristler Operations Manager More

Lakeville, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

I had a good experience in this hotel while traveling for business. Used the conference room for our purposes and it worked out well. Close to shopping and restaurants. Hotel was clean and staff was kind and very helpful. I will definitely be back.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Heather C, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Bryan D, Thank you for your feedback. It is good to know you like our great location surrounding by plenty of restaurants and shopping malls. We are happy to hear that you were able to use our conference room for your business needs. We hope to welcome you back soon. Kind Regards, Heather Cristler Operations Manager More

Las Vegas, Nevada
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 weeks ago

Nice clean hotel, but they need to replace their mattresses and pillows NOW. My husband and I had to hang-on to each other to keep from falling into the sunken middle of the bed. If you bring your own pillows that will be helpful for better rest.

Was this review helpful? Yes
Heather C, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear lv2travel525, Thank you for taking the time to write about your recent experience and for the complments of the cleanliness of our hotel. I apologize for the areas that we may have fallen short particularly with the comfort of your bed and the quality of sleep this may have caused. The feedback we receive from our valued guests, like... More

Danbury, Connecticut
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I really enjoy staying here because of the fabulous "team" (aka Staff), who do everything they can to make each stay pleasant, comfortable and welcome. You can see why Hilton leads global hospitality.

Was this review helpful? Yes
Heather C, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear ARE-ECGE, Thank you for taking the time to share your experience with us here on TripAdvisor. I'm thrilled to hear that everything was perfect during your time at the Hotel and am delighted that you find our staff to be so helpful, professional, and friendly. We will be sure to pass on all your compliments to the staff. Hope... More

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Additional Information about Hilton Garden Inn Ontario / Rancho Cucamonga

Also Known As:
Hilton Garden Inn Ontario / Rancho Cucamonga Hotel Rancho Cucamonga
Hilton Garden Inn Ontario / Rancho Cucamonga Hotel
Hilton Rancho Cucamonga
Hilton Garden Inn Ontario
Rancho Cucamonga Hilton
Address: 11481 Mission Vista Dr, Rancho Cucamonga, CA 91730
Phone Number:
Location: United States > California > Rancho Cucamonga
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Rancho Cucamonga
#1 Business Hotel in Rancho Cucamonga
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Ontario / Rancho Cucamonga 3*
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