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Hilton Garden Inn Ontario / Rancho Cucamonga

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11481 Mission Vista Dr, Rancho Cucamonga, CA 91730
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Hilton Garden Inn Ontario / Rancho Cucamonga
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Hilton Garden Inn Ontario / Rancho Cucamonga
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274 Reviews from our TripAdvisor Community

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Traveler rating
    150
    84
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    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Sheffield, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

As a HiltonHonors member I received the usual excellent service, the staff are always polite and helpful. Breakfast is good, although being a Brit, I would like to see a teapot at breakfast... ;-) Rooms and facilities of an excellent standard, I will being visiting/using this hotel again.....

Review collected in partnership with Hilton Garden Inn

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Tharaldson H, Guest Relations Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Thank you Martin H. We truly appreciate that you took the time to share your honest feedback. We are so happy to hear that you will be returning. When you do return let us know, and we will see what we can do about that Teapot. Thank you again, Cindy Dulaney Hilton Garden Inn Ontario / Rancho Cucamonga More 

Carmichael
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were in town for a family visit and after some on line searching settled on this one. The price was more reasonable than other hotels of the same level. Out of the Hilton properties I would say the Hampton Inns offer a better deal, as they include more amenities for around the same price. The lobby and front area... More 

Was this review helpful? Yes
Chris L, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear WJacque, On behalf of our team I would like to apologize for the aspects of your experience that fell short of expectations. Our hotel prides itself on the quality of experience we provide to our guests and it is concerning whenever we fall short. We take the comments where we did not meet expectations as opportunities to review and... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

I was in town on business and this hotel was recommended by a business associate. I found the hotel nice and clean with very helpful staff. It is with in walking distance of shopping and great restaurant's. The breakfast at the hotel was wonderful. I would stay here again no doubt...

Review collected in partnership with Hilton Garden Inn

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AshleyTinajero, General Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Y9925KRroberto, It’s wonderful to hear of your recent experience at the Hilton Garden Inn Rancho Cucamonga. We’re so glad that you enjoyed your time spent with us! Your recommendation of our Hotel is greatly appreciated, and we look forward to welcoming you back soon! More 

Mesa, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Being a Diamond member, I was not happy with the meeting room accommodations. I have 3 division meetings a year in most years and have always had a top notch experience at Hilton properties. The meeting room was locked, tables were not properly set, no table cloths, beverage or breakfast was not ready. We had to start our meeting late... More 

Review collected in partnership with Hilton Garden Inn

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AshleyTinajero, Director of Sales at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear David E. On behalf of the Hilton Garden Inn I would like to apologize for the aspects of your experience that fell short of expectations. We are very sorry to hear about the issue you had with your meeting. Our hotel prides itself on the quality of experience we provide to our guests and it is concerning whenever we... More 

United States
1 review
4 of 5 stars Reviewed June 21, 2015

very good experience! the hotel had everything that was needed and everything was very clean! the extra half bath was a great accommodation! Thanks Hilton for a great trust worthy experience! We actually were staying at another hotel and moved to the Hilton Gardens because our experience was not good! Primarily the la quintanna was terribly dirty! Checking into the... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
AshleyTinajero, General Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Jeff G, It’s wonderful to hear of your recent experience at the Hilton Garden Inn Rancho Cucamonga. We’re so glad that you enjoyed your time spent with us! Your recommendation of our Hotel is greatly appreciated, and we look forward to welcoming you back soon! Kind Regards, Ashley Tinajero General Manager More 

San Francisco, California
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed June 18, 2015

Stayed a Saturday night. Placed in a double on the uppermost floor, 4th. Liked the updated decor, bright lobby, complimentary water and coffee in the lobby. Spacious bathroom and closet. Really appreciate big bathroom vanities. Toilet seat was either the wrong size or it was falling off. At bedtime, the A/C was powered off so it would be quieter. Unfortunately,... More 

Was this review helpful? Yes
AshleyTinajero, General Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear S L, Thank you for taking the time to leave a review on TripAdvisor. We are happy to hear that you enjoyed our décor and cleanliness. We are sorry we were not able to provide you with the quality of services and amenities you deserve. Thank you for your feedback regarding the loud AC unit on the top floor.... More 

El Paso, United States
1 review
5 of 5 stars Reviewed June 17, 2015

Very nice hotel. Placed in a nice area. It was close to the airport, shops, and great places to eat. I couldn't beat the price. This place has great value for the level of customer service provided. Didn't go swimming however, the pool and spa looked clean and up to par.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
AshleyTinajero, General Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Matthew H, Thank you for taking the time to write about your recent experience. We are so glad that you found our hotel to be accommodating. I'm so glad that you noticed our indoor pool/spa, which we included in our recent renovation. Again, thank you for your review of our hotel, we look forward to welcoming you back soon... More 

Marysville, United States
1 review
5 of 5 stars Reviewed June 11, 2015

We have stayed at this particular hotel on many occasions as it is close in proximity to our family. However, we would still stay at this hotel regardless as it has always been a very pleasant stay. The staff is friendly and their restaurant is quite tasty! We were surprised to see it had been recently renovated as it didn't... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
AshleyTinajero, General Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Nancy C, Thank you for staying with us and for sharing your great feedback. We are very proud of our hotel and are quite excited every time someone tells us how much they enjoyed their experience. We would love the opportunity to welcome you back and say thank you personally! Kind Regards, Ashley Tinajero General Manager More 

Oxford, OH, United States
1 review
5 of 5 stars Reviewed June 10, 2015

Good hotel. Friendly staff. Especially Patrick. Sometimes they have cookies in the afternoon in the lobby which are just great after working all day. The breakfast is pretty good. Every now and then they will have a daily special which is an unusual item for the kitchen. The free internet isn't bad. Good enough to make a Skype video call,... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
AshleyTinajero, General Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear William W, Thank you for your feedback. It is good to know you like our great location surrounding by plenty of restaurants and shopping malls. We are happy to hear that you were able to enjoy our cook to order breakfast and that you enjoyed our staff. I will be sure to share your compliments of Patrick, we are... More 

Fletcher, United States
1 review
1 of 5 stars Reviewed June 8, 2015

Traveled with my little one and the front desk and the hotel stuff doesnt know perhaps the meaning of guest services ?? Not respectful at all.. I asked for the Wifi access being a guest and instead of giving me the code, they asked for my cellphone and changed my settings?? Dont go here.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
AshleyTinajero, General Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Goldie D, On behalf of the Hilton Garden Inn I would like to apologize for the aspects of your experience that fell short of expectations. We are very sorry to hear about the issue you had with your Wi-Fi and the front desk. Our hotel prides itself on the quality of experience we provide to our guests and it... More 

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