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Hilton Garden Inn Ontario / Rancho Cucamonga

Certificate of Excellence
3.0 of 5
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11481 Mission Vista Dr, Rancho Cucamonga, CA 91730
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1 room 1 guest
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Hilton Garden Inn Ontario \/ Rancho Cucamonga
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285 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fort Worth, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Directly next to: BJs, Panera Bread, Lazy Dog, Chevy's, Krispy Kreme, Olive Garden, Chipotle. Across street from Ontario Mills. 10 minutes from Ontario Airport. 5 minutes to A-ball baseball stadium. Hotel staff are all great.

Review collected in partnership with Hilton Garden Inn

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Mesa
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 1 week ago

stay was Aug 14-16, 2015 Pros: Location- keurig coffee maker in our room Cons: How about better maintenance to keep things working? this hotel was recently renovated? I'd not of guessed that from our room Location: Right across the street from Ontario Mills Mall Great location, first view of lobby very pleasing. Check in process went very well, room was... More 

Was this review helpful? Yes 1
AshleyTinajero, General Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Linna62, On behalf of the Hilton Garden Inn I would like to apologize for the aspects of your experience that fell short of expectations. We are very sorry to hear about the issue you had with your AC unit and the lobby. Our hotel prides itself on the quality of experience we provide to our guests and it is... More 

Vista, California
Level Contributor
66 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for my cousin's wedding at Rancho Cucamonga Central Park. The hotel is just at the back of Ontario Mills shopping mall, and near food chains, and everything else you might need. The room that we stayed in was spacious, which is was we need. We had the kids running in the room just enjoying themselves. The room was... More 

Was this review helpful? Yes
AshleyTinajero, General Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Bornok_30, We are delighted that you chose us as your hotel during such a joyous occassion. We are pleased to hear that you found the hotel enjoyable! We hope that if you ever need hotel accommodations that we can welcome you here again! Warm Regards, Ashley Tinajero General Manager More 

Las Vegas, United States
1 review
4 of 5 stars Reviewed 1 week ago

Friendly staff, clean rooms, convenient location and an overall pleasant place to lay your head. Plenty of great restaurants around the area. Two movie theaters close to this location. The pool and hot tub were refreshing. Salt water pool might not be to some people's liking. The stay was quiet and without any negative experiences. I would recommend staying at... More 

Review collected in partnership with Hilton Garden Inn

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AshleyTinajero, General Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Shawn P. Thank you for staying with us and for sharing your great feedback especially about the pool. We are very proud of our hotel and are quite excited every time someone tells us how much they enjoyed their experience. We would love the opportunity to welcome you back and say thank you personally! More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Service was really outstanding. Everyone was super friendly and very helpful. Great location for restaurants and freeway access. For a Hilton Garden Inn it was as good as a higher end Hilton. Highly recommend for families.

Review collected in partnership with Hilton Garden Inn

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Chris L, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear philc350, Thank you very much for providing feedback on your recent stay. The staff takes great pride in providing a quality hotel experience. We are pleased that we were able to meet your expectations. As you mentioned the surrounding area has much to offer and we hope you will return should your travel plans bring you back to the... More 

Sacramento, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Booked this hotel for a quick trip for a wedding and was not disappointed. We were accommodated with early check in and the staff was incredibly helpful. We would have stayed longer if we could have just to enjoy the hotel. Thank you Hilton staff!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Chris L, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Claudia B, It was a pleasure having you stay at our hotel. Our team takes great pride in providing great service for all of our guests and we appreciates you taking the time to comment about our team. We hope to see you back in Rancho Cucamonga/Ontario area soon Chris Lopez Operations Manager More 

Las Vegas, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This is the first time I've stayed at this location. Although a short stay, the hotel was clean throughout. Nothing I came across was broken or looked like it needed attention. All staff I encountered was friendly and courteous. Great stay and will stay here again whenever my trips bring me to this area.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Chris L, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Wayne B, We are delighted to hear you enjoyed your stay with us. Our team takes great pride in providing great service for all of our guests and appreciates your kind words. We to hope your trips bring you back to us soon! Chris Lopez Operations Manager More 

New York, NY, USA
Level Contributor
127 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is what a quality budget hotel should be: comfortable, clean, friendly, inexpensive. There is plenty of parking around the hotel and free wifi. As a Gold member I got coupons for free breakfast, which otherwise is around $10. There is a cold buffet and they will make eggs, French toast and pancakes to order. There are real plates and... More 

Was this review helpful? Yes 1
AshleyTinajero, General Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Jack783, It was a pleasure having you stay at our hotel. Our team takes great pride in providing great service for all of our guests and appreciates your kind words. We hope to see you back in Rancho Cucamonga/Ontario area soon! Warm Regards, Ashley Tinajero General Manager More 

San Francisco, California
Level Contributor
50 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great room with two beds. The beds were very comfortable and relaxing. I was very pleased with my stay. The staff made me feel welcome. I received a wonderful breakfast from the chef the following morning. She prepared my omelet perfectly with a side of potatoes, bacon and sausages too. The meal will cost $9.95 if you are not a... More 

Was this review helpful? Yes 1
Chris L, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear N W, Thank you for staying with us and for sharing your great feedback. We are very proud of our hotel and are quite excited every time someone tells us how much they enjoyed their experience. We would love the opportunity to welcome you back and say thank you personally! Best Regards, Christopher Lopez Operations Manager More 

California
Level Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Stayed here for one night and completely regretted it. I was placed in a room with four screaming and running kids above us which I had to report three times. The funny part is that the hotel even though I did early checkin, they pretended as though it was the only room available in the building. Even when I asked... More 

Was this review helpful? Yes 1
AshleyTinajero, General Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Beendoingthistoolong, On behalf of our team I would like to apologize for the aspects of your experience that fell short of expectations. Our hotel prides itself on the quality of experience we provide to our guests and it is concerning whenever we fall short. We take the comments where we did not meet expectations as opportunities to review and... More 

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