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Hilton Garden Inn Ontario / Rancho Cucamonga

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11481 Mission Vista Dr, Rancho Cucamonga, CA 91730
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Hilton Garden Inn Ontario \/ Rancho Cucamonga
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325 Reviews from our TripAdvisor Community

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Flagstaff, Arizona
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Congratulations to the entire staff at the HGI Rancho Cucamonga hotel. You're the first HGI I've fallen in love with but you're the first I have to say I felt compelled to brag about. From the moment I walked in on February 2nd to check in it felt different. Very positive, helpful, and very polite staff. After visiting the gym... More 

Helpful?
Thank Don Q
AshleyTinajero, General Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Don Q: We are thrilled to hear that you enjoyed your stay with us. Thank you for providing us with feedback and sharing your experience with other TripAdvisor readers. We look forward to your next visit. Ashley Tinajero More 

2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 1 week ago

We stayed here one night. The guest registering at the same time as us was told their room was flooded. It turned out they had simply given their room to another guest and lied about it (coincidentally, that guest was also part of the soccer team of our trip so that is how we found out. We asked for a... More 

Helpful?
Thank Andrew K
AshleyTinajero, Operations Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Andrew K, On behalf of our team I would like to apologize for the aspects of your experience that fell short of expectations. Our hotel prides itself on the quality of experience we provide to our guests and it is concerning whenever we fall short. We also take the comments where we did not meet expectations as opportunities to... More 

Lubbock, TX, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Outstanding experience. Due to the death in my family, the Hilton Family re leaved me from worry of the Hotel conditions. The clerks at the fron desk were most helpful. The restaurant and dishes they recommended were outstanding! Thank you Hilton Garden Inn!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Bobby S
AshleyTinajero, General Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Bobby S, We are sorry to hear of the reason for your trip but we are delighted to hear you enjoyed your stay with us. Our team takes great pride in providing great service for all of our guests and appreciates your kind words. We to hope your travels bring you back to us soon! Kind Regards, Ashley Tinajero... More 

Las Vegas
Level Contributor
150 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is just delightful! Very clean, spacious rooms, comfortable beds and comfortable pillows, clean bathrooms. Our room was very quiet on the north side of the complex. The Ontario Mills Mall is across the street, and there are many excellent restaurants nearby - some you can walk to!

Helpful?
Thank joyful1LasVegas
Tharaldson, Guest Relations Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

We are thrilled to hear that you enjoyed your stay with us. Thank you for providing us with feedback and sharing your experience with other TripAdvisor readers. Hope you will visit again, Cindy Dulaney Hilton Garden Inn Ontario / Rancho Cucamonga More 

Grover Beach, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Staff very friendly, professional and attentive. Food very well prepared and served by excellent staff. Hot tub was really nice and enjoyable. Parked my Harley on the apron in front of HGI as I often do with the Hilton Brand and fell it's safe. Great experience with HGI and Hampton Inns on safe secure parking for the bike--often indoors.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sherrill J
AshleyTinajero, General Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Sherrill J, Thank you for staying with us and sharing your great feedback. We are proud to be apart of the Hilton Brand and are very excited every time one of our guest takes the time to write a review! We would love the opportunity to welcome you back and say thank you personally! Kind Regards, Ashley Tinajero General... More 

Salt Lake City, Utah
Level Contributor
66 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Apparently there is construction going on in this location. Nothing was mentioned when we checked in. However, the next morning when my friend attempted to shower, there was no hot water so he called the desk. They said they were working on it. We never had hot water before we had to leave. This was a bummer because this was... More 

Helpful?
Thank Stephanie W
AshleyTinajero, General Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Stephanie W, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the lack of hot water during your stay. Unfortunately we encountered a major leak in our pipes on the first floor which meant the plumber had to drain all of the hot water lines... More 

United States
1 review
5 of 5 stars Reviewed 4 weeks ago

This is a comfortable hotel. It is not luxurious, but very classy, simple. The people are very helpful. The location is EXTREMELY central. The value is excellent. This review is too short according to the computer and is now irritating me, because I have many things to do.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Michelle L
AshleyTinajero, General Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Michelle L, Thank you for staying with us and for sharing your great feedback. We are very proud of our hotel and are quite excited every time someone tells us how much they enjoyed their experience.We would love the opportunity to welcome you back and say thank you personally! Kind Regards, Ashley Tinajero General Manager More 

Burlington, Iowa
Level Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for the Rose Bowl. A little bit of a drive, but not too bad. It's a nice hotel which cost roughly $95/night. There are a whole lot of restaurant and shopping options nearby. I'd stay here again.

Helpful?
Thank Shane1102
AshleyTinajero, General Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Shane1102, It was a pleasure having you stay at our hotel. Our team takes great pride in providing great service for all of our guests and appreciates your kind words. We hope to see you back in Rancho Cucamonga/Ontario area soon! Warm Regards, Ashley Tinajero General Manager More 

Goodyear
Level Contributor
6 reviews
5 of 5 stars Reviewed January 5, 2016

Super clean place! The personnel were especially helpful, friendly, courteous and delightful! They fixed a nice breakfast with healthy choices at no extra cost for custom orders! Directions, recommendations ... you name it!

Helpful?
Thank John Z
Tharaldson, Guest Relations Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Thank you John for taking time to share your experience. It is wonderful to hear that you enjoyed your stay with us and found our staff so helpful. We are on a mission to be the friendliest hotel around! We hope that you will visit again when you are in the area. Have a great day, Cindy Dulaney Hilton Garden... More 

So. Cal
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 29, 2015

We've stayed in other Hilton Garden Inns in other cities. We used to live in this city, where this hotel is located. We needed to remain close by to ill family instead of driving for over an hour to our home. This was a nice, clean, centrally located hotel to most of what you might need for an overnights stay... More 

Helpful?
Thank FireProf
Tharaldson, Guest Relations Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Thank you for providing us with feedback and sharing your experience with other TripAdvisor readers. It is great to hear that you enjoyed your stay and that we were able to provide you with all you needed during your family visit. We hope that you will return when in the area again. Have a wonderful New Year! Cindy Dulaney Hilton... More 

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