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All 9 Rancho Cucamonga hotels

Hilton Garden Inn Ontario / Rancho Cucamonga

3.0 of 5 Hotel   |   11481 Mission Vista Dr, Rancho Cucamonga, CA 91730
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86%
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
195kristinn
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  • Reviews (195)
  • Photos (35)
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195 people have reviewed this hotel

Traveler rating
    106
    63
    15
    7
    4
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46
35
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86
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
1 review
3 of 5 stars Reviewed 3 days ago NEW

Parts of the lobby and first floor are under construction - but there was no comment or apology for the mess. Breakfast is not included and the two hotel staff members were too busy talking to eachother about something on Facebook to pay attention to anyone trying to order anything - so instead of eggs I opted for the cold... More

Review collected in partnership with Hilton Garden Inn

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Houston, United States
1 review
3 of 5 stars Reviewed 1 week ago

Your fees are generally higher than your surrounding hotels in the immediate address, this I knew before I got there, but I expected more because of it. First, the hotel is under construction, new carpet being installed, signs on the floor, no baseboards. I get to my room, the toilet doesn't have to flush, I opened the tank and fixed... More

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Weston, Florida
Senior Contributor
45 reviews 45 reviews
35 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel is located in a quiet area off of the main road. Lots of restaurants and shops within easy walking distance. Public areas are attractive and well-maintained. Although my room was directly adjacent to the elevator, I never heard it while in the room. Several areas of the hotel are newly renovated or in the processof being updated. The availability... More

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Heather C, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Dpohunter, Thank you for staying with us this month and for sharing your great feedback. We are very proud of our team and are quite excited every time someone tells us how much they enjoyed their experience. We are very pelased to hear you enjoyed the hotels amenities as well as the great location we are in. We hope... More

Eagle River, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

This hotel is quite nice & once the remodel is done will be even nicer. The staff was caring and professional. Housekeeping was not up to par for a Hilton property. Internet service was poor, so if you plan to work during your stay be aware. I didn't use the business center just my laptop I brought, possibly better to... More

Review collected in partnership with Hilton Garden Inn

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Heather C, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Carrie H, It has been a true pleasure having you here at our hotel. The team takes great pride in providing great service for all of our guests and appreciates your kind words. I would like to apologize for the aspects of your experience that fell short of expectations. We will use your comments as an avenue for improvement.... More

1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel had superb customer service. Thanks to the front desk manager Brian on the quality of service he provided. Very welcoming and professional. Hotel was clean and nice. Rooms were very spacious. Would definitely stay again.

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Heather C, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Anthony L, Thank you so much for taking the time to post such a kind review here on TripAdvisor. We really appreciate your compliments of the level of service you received during your stay especially regarding Brian. We are really lucky to have him and I am so happy to hear he made your stay enjoyable. Hope to welcome... More

Torrance, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 17, 2014

Needed a place to stay for one night due to a graduation that was taking place in the early morning at the Citizen Bank Arena (3/4 mile away). Most of the other Hilton properties were booked as there were other events going on (UC RIverside graduation and a large car show at the Pomona Fairplex) and I made my reservation... More

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Heather C, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Gregg N, Thank you for taking the time to post about your experience here on Trip Advisor. It has been a true pleasure hosting your family at our hotel. The team takes great pride in providing great service for all of our guests and appreciates your kind words. We would be pleased to welcome you back. Feel free to... More

New York
Top Contributor
60 reviews 60 reviews
13 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed June 17, 2014

I stayed at the Garden Inn in the Foxwoods CT location, and recently again in the CA location. Both times were great! The beds are AMAZING, best sleep I have ever had in a hotel..so much so that I'm looking into getting one of those "natural form" mattresses now lol. Service was top notch and they were always available, even... More

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Heather C, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Truang3I19, Thank you for staying with us this month and for sharing your great feedback. We are very proud of our team and are quite excited every time someone tells us how much they enjoyed their experience. We would love the opportunity to welcome you back and say thank you personally! Kind Regards, Heather Cristler Operations Manager More

Landrum, SC, United States
1 review
5 of 5 stars Reviewed June 13, 2014

Good location near great resturants, courtesy staff, great food at economy price. Clean rooms and facilities. I always stay here while traveling on business to Fontana. I would reccommend a stay if you are in the area. It is close to the airport if you a business traveler. The weather is always wonderful in southern Ca.

Review collected in partnership with Hilton Garden Inn

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Heather C, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Gary T, Thank you for taking the time to write about your recent experience. We are glad you enjoyed the amenities of the hotel. Our team looks forward to welcoming you back when you travel to the Rancho Cucamonga/Ontario area. Thank you again for choosing the Hilton Garden Inn Rancho Cucamonga! Warm Ragards, Heather Cristler Operations Manager More

San Antonio, Texas
Top Contributor
257 reviews 257 reviews
41 hotel reviews
141 helpful votes 141 helpful votes
3 of 5 stars Reviewed June 8, 2014

Very nice property and clean room, but the KING mattress needs replaced! Brian, front desk clerk upon check-in, was extremely friendly, cheerful and shown a genuine pleasure in serving customers. Never received a check-out receipt (under the door), so I stopped at the front desk in the morning where I was told it was being emailed to me, that they... More

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Heather C, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Napunani. Thank you for taking time to provide your feedback. I appreciate your compliments of Brian, I will pass on your kind words to him. I am sorry that you found the comfort of your bed to be unsatisfactory, I will share with our management team to ensure we improve in this area. We hope to welcome you back... More

Gilbet, United States
1 review
4 of 5 stars Reviewed May 29, 2014

Staff was very pleasant, the room, lobby, grounds were very clean. We felt the bed was too soft, almost felt lumpy. I looked for other Hilton properties in the area and preferred this one because it was further away from the mall. The hotel is within walking distance of very good restaurants.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Heather C, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review

Dear Lara L, Thank you for taking the time to review your recent stay with us. . I appreciate the compliments regarding our staff and cleanliness of our hotel. I am pleased to know that you had a satisfactory stay at our hotel and apologize for the shortfalls you have encountered with your bed. I hope that if you chose... More

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Additional Information about Hilton Garden Inn Ontario / Rancho Cucamonga

Address: 11481 Mission Vista Dr, Rancho Cucamonga, CA 91730
Phone Number:
Location: United States > California > Rancho Cucamonga
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Ontario / Rancho Cucamonga 3*
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Also Known As:
Hilton Garden Inn Ontario / Rancho Cucamonga Hotel Rancho Cucamonga
Hilton Rancho Cucamonga
Rancho Cucamonga Hilton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#1 Family Hotel in Rancho Cucamonga #1 Business Hotel in Rancho Cucamonga
Hotel Class
Number of rooms
122

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