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Holiday Inn Express Ontario Airport - Mills Mall

2.5 of 5 9589 Milliken Avenue, Rancho Cucamonga, CA 91730 (Formerly HI Express Ontario Mills-Airport)
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Holiday Inn Express Ontario Airport - Mills Mall
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Holiday Inn Express Ontario Airport - Mills Mall
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73 reviews from our community

Traveler rating
    37
    25
    7
    2
    2
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15
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22
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Henderson, Nevada
Top Contributor
87 reviews 87 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were greeted t by the Front Desk agent, Aiden, and immediately felt welcomed. Later I had difficulty with the WiFi and the next agent on duty was very willing to get help for me. A burned out light in a lamp was replaced before I returned from the Front Desk.The property is very convenient as it is located right... More 

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san jose, ca
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 16, 2014

from check in to checkout the staff was very nice and was always willing to help, more than any other Holiday Inn I have stayed at. The room was very clean and good sized. Breakfast was very good also, dining room was very clean.

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customercarerancho, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you for taking the time to post a comment and for the 5 stars. I ‘am glad to hear that from check in to check out the staff was nice. Thank you again for your post we appreciate your business. More 

Foothill Ranch, California
Top Contributor
61 reviews 61 reviews
15 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed October 14, 2014

Four work colleagues worked 20 hours and needed a 4 hour stay. The front desk clerk checked us in at 5 AM with no issue. He was extremely helpful and attentive to all our needs. The rooms were great and the free breakfast was terrific.

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customercarerancho, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you for taking the time to post a comment. I ‘am glad to hear that the front desk was extremely helpful and attentive. Thank you again for your post we hope to see you soon. More 

Bakersfield, California
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 21, 2014

Very nice place. Very clean. We had a King Suite. 2 TVs, fridge, sink, micro-wave, and 2 phones. We stayed on a Saturday night and the rate was $129.00 and that was making the reservation the same day. Just down the street from the Ontario Mills Mall. Lot of places to eat near by including the Krispy Kreme. The front... More 

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customercarerancho, Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Than you for taking the time to post, hopefully you got a chance to visit Krispy Kreme when the light was on. We appreciate your business and hope to see you real soon. More 

Los Angeles, California
Senior Contributor
34 reviews 34 reviews
30 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed September 7, 2014

This HIE has nice, well maintained rooms but has arguably the worst front office service that I've ever experienced at an HIE. My recent 10-day stay involved four additional reservations for four additional guests coming in for meetings. Bad procedures and poorly trained staff had trouble keeping them straight, and several mistakes occurred. Though they did rectify the mistakes, it... More 

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customercarerancho, Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you for your post, I’m so sorry to hear that you experienced some issues during your stay. Unfortunately at times when there are multiple guests making changes to the same reservations or payment information it can become confusing and mistakes can occur. We try to take care of the billing concerns prior to arrival. In regards to the business... More 

Torreon, Mexico
Top Contributor
138 reviews 138 reviews
35 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed August 23, 2014

great location near lots of shops,food,and services.......rooms were clean and quiet would use this hotel again........breakfast area was the typical fair, but it works for getting you down the road ....

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customercarerancho, Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you for the 4 stars and taking the time to post . We strive to be a great hotel that guest love and provide each guest with excellent service. We hope to see you soon. More 

U.S.A.
Top Contributor
168 reviews 168 reviews
53 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed July 27, 2014

This hotel stay was really good overall. I had a bit of a rough start when I first got to my room. First impressions are pretty important. I sat down to relax and the TV would not turn on- with remote or button on the TV. I called front desk and they tried to explain how to run the remote.... More 

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customercarerancho, Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you for the post, I do apologize for the bad first impression with the television. The cable company is doing a major upgrade to their services. Due to the unexpected delays and changes the channel listing is changing frequently. Management is aware of this issue but until all of the upgrades are completed a final (correct) channel listing is... More 

Top Contributor
58 reviews 58 reviews
45 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed June 29, 2014

I've stayed here several times while in town for Quakes games and this is my "home." Front desk always acknowledges my IHG Club status and usually upgrades me when available. I really appreciate the friendliness and cheerfulness of any staff I've ever encountered. Very nice property.

Was this review helpful? Yes
customercarerancho, Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you for being a loyal IHG reward member we appreciate your business. I’m glad that we can be your home away from home and that the staff is showing they care. Thank you for taking the time to post a comment, we hope to see you soon. More 

Senior Contributor
31 reviews 31 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 27, 2014 via mobile

We found this hotel really handy to the outlet mall which is excellent by the way, and to a Starbucks for our morning coffee and the local Chipotle Mexican store. Plenty of fast food and all walking distance. Nice rooms, fast internet, breakfast included but we didn't eat it. Just basic. Machine pancakes...nice for some I guess but not our... More 

Was this review helpful? Yes
customercarerancho, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

I ‘am sorry about the delay response but thank you for taking the time to post a comment. Yes Ontario Mills is a great place to shop. I ‘am glad to hear that the staff was friendly and was able to accommodate your shipping needs. Thank you again for your post we hope to see you soon. More 

Las Vegas, Nevada
Contributor
16 reviews 16 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 23, 2014

We did late check in, no body was at the desk, said hello and knock a couple of times but there was nobody, until I rang my charms from my cellphone and there he is! No "hello or soory for waiting" just asked for my id and credit card, gave me the keys and that's it. That was ok. Pretty... More 

Was this review helpful? Yes 1
customercarerancho, Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you for taking the time to post a review. I do apologize for the wait on check in and the p….hair on the toilet. Our goal is to provide each and every guest with outstanding customer service and clean comfortable rooms. I definitely will be taking immediate action with the front desk and housekeeping to ensure that they are... More 

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Additional Information about Holiday Inn Express Ontario Airport - Mills Mall

Address: 9589 Milliken Avenue, Rancho Cucamonga, CA 91730 (Formerly HI Express Ontario Mills-Airport)
Phone Number:
Location: United States > California > Rancho Cucamonga
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Ontario Airport - Mills Mall 2.5*
Number of rooms: 93
Reservation Options:
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Also Known As:
Holiday Inn Express Ontario Airport - Mills Mall Hotel Rancho Cucamonga
Holiday Inn Rancho Cucamonga
Rancho Cucamonga Holiday Inn
Hotel Style:
#6 Business Hotel in Rancho Cucamonga
#6 Romantic Hotel in Rancho Cucamonga

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