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Holiday Inn Express Ontario Airport - Mills Mall

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9589 Milliken Avenue, Rancho Cucamonga, CA 91730 (Formerly HI Express Ontario Mills-Airport)
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Holiday Inn Express Ontario Airport - Mills Mall
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Holiday Inn Express Ontario Airport - Mills Mall
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78 reviews from our community

Traveler rating
    41
    26
    7
    2
    2
See reviews for
18
25
6
23
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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uk
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars NEW

We stayed at this holiday inn after travelling to LAX from London. After a busy journey across town we found parking right out front and were promptly checked in by friendly staff. There are a few eateries nearby which is always a bonus, especially after a long flight. The room was good, bed comfortable and the staff friendly. The only... More 

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Bakersfield, California
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Once again we needed to stay over night in Ontario. Because we had such a great experience the last time we again stayed at this place. Everyone that works there is very friendly. Not creepy friendly like at some places but really genuinely friendly. The place is aways clean and quite. Just the way I like it. A couple of... More 

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Rancho Cordova, California
Top Contributor
129 reviews 129 reviews
79 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed January 7, 2015

We love this hotel. We stay here often. Normally all I so is rave. Not this time. We are platinum members, meaning we stay at Holiday Inn's at least 2-3 nights a week. We got to the hotel before check in, as platinum we can and if a room is ready they will check us in. Do it all the... More 

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customercarerancho, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you for taking the time to post a comment. I apologize that you were not able to check in early or an upgrade was not available. I have addressed your concerns with Wendy, However when possible we do allow early check-ins and when available we do offer upgrades, whether it’s the top floor facing the pool or a suite.... More 

Henderson, Nevada
Top Contributor
87 reviews 87 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 2, 2014

We were greeted t by the Front Desk agent, Aiden, and immediately felt welcomed. Later I had difficulty with the WiFi and the next agent on duty was very willing to get help for me. A burned out light in a lamp was replaced before I returned from the Front Desk.The property is very convenient as it is located right... More 

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customercarerancho, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you for taking the time to post a comment. I ‘am glad to hear that Aiden made you feel welcomed and that we were able to assist you with the WIFI and replacing that light bulb. Thank you for the 5 stars we hope to see you again soon. More 

san jose, ca
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 16, 2014

from check in to checkout the staff was very nice and was always willing to help, more than any other Holiday Inn I have stayed at. The room was very clean and good sized. Breakfast was very good also, dining room was very clean.

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customercarerancho, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you for taking the time to post a comment and for the 5 stars. I ‘am glad to hear that from check in to check out the staff was nice. Thank you again for your post we appreciate your business. More 

Foothill Ranch, California
Top Contributor
63 reviews 63 reviews
15 hotel reviews
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed October 14, 2014

Four work colleagues worked 20 hours and needed a 4 hour stay. The front desk clerk checked us in at 5 AM with no issue. He was extremely helpful and attentive to all our needs. The rooms were great and the free breakfast was terrific.

Was this review helpful? Yes
customercarerancho, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you for taking the time to post a comment. I ‘am glad to hear that the front desk was extremely helpful and attentive. Thank you again for your post we hope to see you soon. More 

Bakersfield, California
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 21, 2014

Very nice place. Very clean. We had a King Suite. 2 TVs, fridge, sink, micro-wave, and 2 phones. We stayed on a Saturday night and the rate was $129.00 and that was making the reservation the same day. Just down the street from the Ontario Mills Mall. Lot of places to eat near by including the Krispy Kreme. The front... More 

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customercarerancho, Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Than you for taking the time to post, hopefully you got a chance to visit Krispy Kreme when the light was on. We appreciate your business and hope to see you real soon. More 

Los Angeles, California
Senior Contributor
44 reviews 44 reviews
40 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed September 7, 2014

This HIE has nice, well maintained rooms but has arguably the worst front office service that I've ever experienced at an HIE. My recent 10-day stay involved four additional reservations for four additional guests coming in for meetings. Bad procedures and poorly trained staff had trouble keeping them straight, and several mistakes occurred. Though they did rectify the mistakes, it... More 

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customercarerancho, Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you for your post, I’m so sorry to hear that you experienced some issues during your stay. Unfortunately at times when there are multiple guests making changes to the same reservations or payment information it can become confusing and mistakes can occur. We try to take care of the billing concerns prior to arrival. In regards to the business... More 

Torreon, Mexico
Top Contributor
138 reviews 138 reviews
35 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed August 23, 2014

great location near lots of shops,food,and services.......rooms were clean and quiet would use this hotel again........breakfast area was the typical fair, but it works for getting you down the road ....

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customercarerancho, Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you for the 4 stars and taking the time to post . We strive to be a great hotel that guest love and provide each guest with excellent service. We hope to see you soon. More 

U.S.A.
Top Contributor
179 reviews 179 reviews
55 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed July 27, 2014

This hotel stay was really good overall. I had a bit of a rough start when I first got to my room. First impressions are pretty important. I sat down to relax and the TV would not turn on- with remote or button on the TV. I called front desk and they tried to explain how to run the remote.... More 

Was this review helpful? Yes
customercarerancho, Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you for the post, I do apologize for the bad first impression with the television. The cable company is doing a major upgrade to their services. Due to the unexpected delays and changes the channel listing is changing frequently. Management is aware of this issue but until all of the upgrades are completed a final (correct) channel listing is... More 

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Additional Information about Holiday Inn Express Ontario Airport - Mills Mall

Address: 9589 Milliken Avenue, Rancho Cucamonga, CA 91730 (Formerly HI Express Ontario Mills-Airport)
Phone Number:
Location: United States > California > Rancho Cucamonga
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Ontario Airport - Mills Mall 2.5*
Number of rooms: 93
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Also Known As:
Holiday Inn Express Ontario Airport - Mills Mall Hotel Rancho Cucamonga
Holiday Inn Rancho Cucamonga
Rancho Cucamonga Holiday Inn
Hotel Style:
#6 Romantic Hotel in Rancho Cucamonga

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