We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Ontario Airport - Mills Mall

Hotel website
Hotel deals
9589 Milliken Avenue, Rancho Cucamonga, CA 91730 (Formerly HI Express Ontario Mills-Airport)
Special Offer
Save 10-30%
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Holiday Inn Express Ontario Airport - Mills Mall
Professional photos View all
Browse nearby
Holiday Inn Express Ontario Airport - Mills Mall
Write a Review

80 reviews from our community

Traveler rating
    42
    26
    7
    2
    3
See reviews for
18
25
6
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
  • All months
    (80)
  • Mar-May only
    (22)
  • Jun-Aug only
    (19)
  • Sep-Nov only
    (16)
  • Dec-Feb only
    (23)
All months
Top Contributor
98 reviews 98 reviews
37 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Loved the hotel as it was very close to the airport. Lots of airport travelers obviously and with every Holiday Inn Express free breakfast. My most recent stay is acceptable and I enjoyed it. Pros: Close to the airport, free breakfast, morning staff was good. Cons: Room was ok...couldn't sleep with HVAC. Night staff some confusion with the reservation, but... More 

Was this review helpful? Yes
Oro Valley, Arizona
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 11, 2015

This was the absolute worst experience I have ever had staying in any hotel. The staff was rude and would not listen to our concerns. I asked to speak to the GM and all I was told was she is unavailable and on a conferance call. The manager on duty said her GM would back her and that was the... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Dear lancers2015, Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith in our hotel and discuss your stay in further details. We have sent you a private message to obtain additional information regarding your stay. We look forward... More 

uk
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed February 27, 2015

We stayed at this holiday inn after travelling to LAX from London. After a busy journey across town we found parking right out front and were promptly checked in by friendly staff. There are a few eateries nearby which is always a bonus, especially after a long flight. The room was good, bed comfortable and the staff friendly. The only... More 

Was this review helpful? Yes
customercarerancho, General Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you so much for the 5 stars and taking the time to post a comment. I ‘am sorry to hear that you experienced some issue with the WIFI, I will definitely follow up the IT department. Again thank you for your post a comment and we hope to see you again soon. More 

Bakersfield, California
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 18, 2015

Once again we needed to stay over night in Ontario. Because we had such a great experience the last time we again stayed at this place. Everyone that works there is very friendly. Not creepy friendly like at some places but really genuinely friendly. The place is aways clean and quite. Just the way I like it. A couple of... More 

Was this review helpful? Yes 1
customercarerancho, General Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you so much for the 5 stars and taking the time to post a comment. I’m glad to hear that we are providing genuine service. We appreciate your business and hope to see you again soon. More 

Rancho Cordova, California
Top Contributor
139 reviews 139 reviews
82 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed January 7, 2015

We love this hotel. We stay here often. Normally all I so is rave. Not this time. We are platinum members, meaning we stay at Holiday Inn's at least 2-3 nights a week. We got to the hotel before check in, as platinum we can and if a room is ready they will check us in. Do it all the... More 

Was this review helpful? Yes
customercarerancho, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you for taking the time to post a comment. I apologize that you were not able to check in early or an upgrade was not available. I have addressed your concerns with Wendy, However when possible we do allow early check-ins and when available we do offer upgrades, whether it’s the top floor facing the pool or a suite.... More 

Henderson, Nevada
Top Contributor
91 reviews 91 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed December 2, 2014

We were greeted t by the Front Desk agent, Aiden, and immediately felt welcomed. Later I had difficulty with the WiFi and the next agent on duty was very willing to get help for me. A burned out light in a lamp was replaced before I returned from the Front Desk.The property is very convenient as it is located right... More 

Was this review helpful? Yes 1
customercarerancho, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you for taking the time to post a comment. I ‘am glad to hear that Aiden made you feel welcomed and that we were able to assist you with the WIFI and replacing that light bulb. Thank you for the 5 stars we hope to see you again soon. More 

san jose, ca
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 16, 2014

from check in to checkout the staff was very nice and was always willing to help, more than any other Holiday Inn I have stayed at. The room was very clean and good sized. Breakfast was very good also, dining room was very clean.

Was this review helpful? Yes
customercarerancho, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you for taking the time to post a comment and for the 5 stars. I ‘am glad to hear that from check in to check out the staff was nice. Thank you again for your post we appreciate your business. More 

Foothill Ranch, California
Top Contributor
71 reviews 71 reviews
16 hotel reviews
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed October 14, 2014

Four work colleagues worked 20 hours and needed a 4 hour stay. The front desk clerk checked us in at 5 AM with no issue. He was extremely helpful and attentive to all our needs. The rooms were great and the free breakfast was terrific.

Was this review helpful? Yes
customercarerancho, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you for taking the time to post a comment. I ‘am glad to hear that the front desk was extremely helpful and attentive. Thank you again for your post we hope to see you soon. More 

Bakersfield, California
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 21, 2014

Very nice place. Very clean. We had a King Suite. 2 TVs, fridge, sink, micro-wave, and 2 phones. We stayed on a Saturday night and the rate was $129.00 and that was making the reservation the same day. Just down the street from the Ontario Mills Mall. Lot of places to eat near by including the Krispy Kreme. The front... More 

Was this review helpful? Yes
customercarerancho, Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Than you for taking the time to post, hopefully you got a chance to visit Krispy Kreme when the light was on. We appreciate your business and hope to see you real soon. More 

Los Angeles, California
Senior Contributor
47 reviews 47 reviews
43 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed September 7, 2014

This HIE has nice, well maintained rooms but has arguably the worst front office service that I've ever experienced at an HIE. My recent 10-day stay involved four additional reservations for four additional guests coming in for meetings. Bad procedures and poorly trained staff had trouble keeping them straight, and several mistakes occurred. Though they did rectify the mistakes, it... More 

Was this review helpful? Yes 1
customercarerancho, Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you for your post, I’m so sorry to hear that you experienced some issues during your stay. Unfortunately at times when there are multiple guests making changes to the same reservations or payment information it can become confusing and mistakes can occur. We try to take care of the billing concerns prior to arrival. In regards to the business... More 

Questions? Get answers from hotel staff and past guests. Ask a question

29 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (6)
Viewed
Other (6)

Management photos: Courtesy of the property manager

Viewed
All management photos (23)
Viewed
Room/suite (5)
Viewed
Business center/function rooms (2)
Viewed
Hotel & grounds (5)
Viewed
Dining (3)
Viewed
Bathroom (1)
Viewed
Pool/beach area (1)
Viewed
Other (6)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question