We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Ontario Airport - Mills Mall

Certificate of Excellence
Hotel website
Hotel deals
9589 Milliken Avenue, Rancho Cucamonga, CA 91730 (Formerly HI Express Ontario Mills-Airport)
Special Offer
Save 10-30%
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Professional photos
Holiday Inn Express Ontario Airport - Mills Mall
View Map
Add Photo Write a Review

87 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    46
    28
    8
    2
    3
See reviews for
21
25
7
28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
  • All months
    (87)
  • Mar-May only
    (23)
  • Jun-Aug only
    (25)
  • Sep-Nov only
    (16)
  • Dec-Feb only
    (23)
All months
Atlanta, Georgia
2 reviews
5 of 5 stars Reviewed 1 week ago

I walked into this hotel hot and frustrated after leaving the Ontario Grand Inn & Suites because it was disgusting. I had been flying all day and I was exhaused. The front desk greeted me and told me they had a room for me, and that I was welcome to a chocolate chip cookie and I can always come downstairs... More 

Was this review helpful? Yes
Poway, California
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 5 weeks ago

From the wonderful folks at the front desk, to the terrific breakfast this is a great place to stay, We did splurge and get the jacuzzi suite which has a wonderful 2 person tub that is large enough for 2 people. We highly recommend it!

Was this review helpful? Yes
customercarerancho, Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you for taking the time to post a review and for the 5 stars. I’m glad to hear that you enjoyed the Jacuzzi room and the amenities. We hope to see you back soon again, we appreciate your business. More 

Modesto, California
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed July 22, 2015

We stayed at the Holiday Inn Express for 4 nights in July while in the area to visit family. Nice, well-kept property. Our room was spacious and I appreciated the fridge. The bathroom was very large and I liked having the space. The only drawback was a slight musty odor that I didn't notice until Day 2. It wasn't a... More 

Was this review helpful? Yes
customercarerancho, Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you for taking the time to post a review. I’m glad to hear you enjoyed the size of the room and the amenities. I will definitely follow up with housekeeping and maintenance about the odor. Again thank you for the post, we hope to see you again soon. More 

Yucaipa, California
Level Contributor
82 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed July 21, 2015

I very much enjoy staying at Holiday Inns. They are nice, affordable, clean, and usually have great customer service. I have also been a member of their rewards program for years, and I have stayed at Holiday Inn properties in many different places, and have never been treated the way I was treated at this particular Holiday Inn. Sometimes I... More 

Was this review helpful? Yes 1
customercarerancho, Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you for taking the time to post a review. I’m so sorry to hear that you felt you were treated differently than a non 3rd party guest. We strive for excellent customer service which is very important to us and should be given to all of our guest no matter how the guest is paying. About reserving through a... More 

Reno, Nevada
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 30, 2015

This hotel was great! The room was clean, large, and bed comfortable. The breakfast offered was fairly good and better than most hotels. Staff at front desk were friendly but you really couldn't understand what they were saying because they spoke so fast! Only thing I thought needed attention was the pool area as there was food and trash on... More 

Was this review helpful? Yes
customercarerancho, Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you for taking the time to post a review and for the 4 stars. I’m glad to hear that you had a great stay. I will definitely follow up with housekeeping and maintenance about the pool area. Also with Front desk to slow down. Again thank you for the post we hope to see you back soon. More 

Danville Ca
Level Contributor
49 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed June 8, 2015

Stayed here for 1 night. Very clean room. Was in the king suite. Breakfast was very good. Eggs,cinnamon rolls,pancakes muffins,etc. front desk staff was very friendly. Location is by a big mall and way to many restaurants to count. Will definitely stay here again.

Was this review helpful? Yes 1
customercarerancho, Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you for taking the time to post a review and for the 5 stars. I’m glad to hear that you had a great stay. We appreciate your loyalty and business and hope to see you back soon. More 

Los Angeles, California
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 27, 2015 via mobile

I have been staying in this hotel for 8 years i always stay in this hotel when im around...the front desk people are very friendly. Housekeeping dept are honest. They will return anything if you forgot something in your room when you checked out and i really think this is very important! Breakfast time they have few options they always... More 

Was this review helpful? Yes 1
customercarerancho, Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you for taking the time to post a review and for the 5 stars yeaaaah. I’m glad to hear that we are your favorite hotel, thank you so much. We appreciate your loyalty and business and hope to see you back soon. More 

Level Contributor
98 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed March 27, 2015

Loved the hotel as it was very close to the airport. Lots of airport travelers obviously and with every Holiday Inn Express free breakfast. My most recent stay is acceptable and I enjoyed it. Pros: Close to the airport, free breakfast, morning staff was good. Cons: Room was ok...couldn't sleep with HVAC. Night staff some confusion with the reservation, but... More 

Was this review helpful? Yes
customercarerancho, Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you for taking the time to post a review and for the 5 stars. I’m glad to hear that you had another great stay . I will definitely follow up with the staff about the reservation confusion and with Maintenance with the HVAC. Again thank you for your post and we hope to see you again soon. More 

Oro Valley, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 11, 2015

This was the absolute worst experience I have ever had staying in any hotel. The staff was rude and would not listen to our concerns. I asked to speak to the GM and all I was told was she is unavailable and on a conferance call. The manager on duty said her GM would back her and that was the... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Dear lancers2015, Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith in our hotel and discuss your stay in further details. We have sent you a private message to obtain additional information regarding your stay. We look forward... More 

uk
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed February 27, 2015

We stayed at this holiday inn after travelling to LAX from London. After a busy journey across town we found parking right out front and were promptly checked in by friendly staff. There are a few eateries nearby which is always a bonus, especially after a long flight. The room was good, bed comfortable and the staff friendly. The only... More 

Was this review helpful? Yes 1
customercarerancho, General Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you so much for the 5 stars and taking the time to post a comment. I ‘am sorry to hear that you experienced some issue with the WIFI, I will definitely follow up the IT department. Again thank you for your post a comment and we hope to see you again soon. More 

Questions? Get answers from hotel staff and past guests. Ask a question

77 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (6)
Viewed
Other (6)

Management photos: Courtesy of the property manager

Viewed
All management photos (71)
Viewed
Room/suite (17)
Viewed
Bathroom (3)
Viewed
Hotel & grounds (15)
Viewed
Dining (9)
Viewed
Business center/function rooms (6)
Viewed
Pool/beach area (3)
Viewed
Other (18)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Rancho Cucamonga
1.2 mi away
Aloft Ontario-Rancho Cucamonga
Aloft Ontario-Rancho Cucamonga
#3 of 9 in Rancho Cucamonga
4.5 of 5 stars 480 reviews
1.9 mi away
BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario
BEST WESTERN PLUS Heritage Inn R...
#1 of 9 in Rancho Cucamonga
4.5 of 5 stars 273 reviews
0.2 mi away
Hilton Garden Inn Ontario / Rancho Cucamonga
Hilton Garden Inn Ontario / Ranc...
#5 of 9 in Rancho Cucamonga
4.5 of 5 stars 286 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Homewood Suites by Hilton Ontario-Rancho Cucamonga
Homewood Suites by Hilton Ontari...
#2 of 9 in Rancho Cucamonga
4.5 of 5 stars 214 reviews
2.1 mi away
Four Points by Sheraton Ontario-Rancho Cucamonga
Four Points by Sheraton Ontario-...
#7 of 9 in Rancho Cucamonga
4.0 of 5 stars 223 reviews
0.2 mi away
Courtyard by Marriott Ontario-Rancho Cucamonga
Courtyard by Marriott Ontario-Ra...
#4 of 9 in Rancho Cucamonga
4.0 of 5 stars 149 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay