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Holiday Inn Express Ontario Airport - Mills Mall

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9589 Milliken Avenue, Rancho Cucamonga, CA 91730 (Formerly HI Express Ontario Mills-Airport)
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1 room 1 adult
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Holiday Inn Express Ontario Airport - Mills Mall
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101 Reviews from our TripAdvisor Community

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Albuquerque, New Mexico
Level Contributor
76 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The basics are intact at this property, but I didn't discover the warm-fuzzy I would like. Mediocre performance is the best I can say about this team. Nothing worthy of making me want to come back. One thing I hate is a room rate that changes during my stay. The advertised rate online is an average. I agree to that... More 

Helpful?
Thank pestpilot
IHGService, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Dear pestpilot, Thank you for taking the time to write a review of your recent stay and for being a loyal IHG Rewards Club Elite Ambassador member. It is truly regrettable that you only found our hotel at its average best. I also apologize for any inconvenience you may have experienced with the service you have received. Although I would... More 

Chicago, Illinois
1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

First of all, I am an IHG Spire member and have stayed with Holiday Inns all across the country and have never been treated so badly. Second, they will make a copy of your credit card and put it in a drawer there at the front desk where it can be accessed by any of their employees that are up... More 

Helpful?
Thank jcford007
IHGService, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Dear jcford007, Thank you for taking the time to write a review of your recent stay. It is regrettable that the overall level of service you have received did not meet our expectations let alone yours. Allow me to follow-up on these concerns and have the opportunity to regain your faith in our hotel. I have sent you a private... More 

McAllen
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 4, 2016 via mobile

I stayed there for a couple of Nights pretty std hotel the attention was good and lots of places to have dinner near by, a large outlet mall just acriss the street they helped us check in early so that was pretty nice of them i will be staying there again.

Helpful?
Thank pestw
Moreno Valley, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 1, 2016

The staff was excellent! Pleasant attitudes all around. I'm sure it could have been a whole lot worse because of the amount of people checking in at one time. But the check-in staff worked diligently to accommodate every guests needs as quickly as possible (check-in was less than 15 minutes, with 6 different groups checking in at the same time).... More 

Helpful?
Thank Girls2Boys1
Curitiba - Parana - Brasil
Level Contributor
59 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed January 1, 2016

I spent just one night at this hotel but the experience since the check in was not so good. I arrived at 4pm when the hotel was supposed to have an available room for me. The front desk attendant said I would need to wait for another 15 min. She was so indifferent when I said I was supposed to... More 

Helpful?
Thank Gustavo B
IHGCare, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Dear Gustavo B, Thank you for posting a candid feedback from your recent stay with us. I was concerned to see that you were not impressed with our property particularly with your room allocation especially with the condition of the first room you were given. I would like to apologize for any inconvenience this issue may have caused you during... More 

Vancouver, Canada
1 review
1 of 5 stars Reviewed December 23, 2015 via mobile

I do not recommend this hotel to anyone who enjoys friendly staff. This hotel exposed me to the worst type of customer service there is. Never in my life have I been so disappointed by the staff of any business, never mind hotel. Rayna and Rashel were the names of the women I dealt with. I think the smartest thing... More 

Helpful?
Thank snk0221
IHGCare, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Dear snk0221, Thank you for leaving us a feedback. Providing excellent customer service is one of the things we pride ourselves in and we are sorry to read that in this case you feel we have fallen short of your expectations. We would love to regain your faith in our hotel and would welcome the opportunity to discuss your stay... More 

Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 23, 2015

I made a reservation to stay at this hotel on an upcoming trip. Not knowing the area and uncertain of some details of the trip, I asked and was reassured three times by Rochelle (a manager, apparently) that I could cancel my reservation penalty free if my plans were to change. She was friendly and helpful and I felt good... More 

Helpful?
2 Thank A K
IHGCare, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Dear A K, Thank you for writing a review about your recent stay. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. It seems that we were not able to execute an exemplary hotel stay with regard to the poor customer service and reservation problem that... More 

Altea, Spain
Level Contributor
78 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed December 3, 2015 via mobile

This has to be one of the favourite hotels during our visit to California. The hotel is very homely offers excellent service and the staff are very obliging. The bedrooms are spacious and extremely comfortable and very clean. Breakfast is excellent in fact the best we've had for choice in all the hotels we stayed in during our holiday so... More 

Helpful?
1 Thank GarethSW
Seattle, Washington
Level Contributor
65 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed November 18, 2015

After travelling to several California HI hotels this was my favorite. Friendly staff, very clean and updated, great area with several businesses and shopping nearby, and no porn on the tube. I gave it the extra star because the gym actually had well maintained equipment in good working condition. Would stay here again with no hesitation.

Helpful?
Thank dadsthoughts
Adelanto, California
Level Contributor
68 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed October 23, 2015

My wife and I travel about 30-40 days a year... so we have a little experience when it comes to hotels. First... they bill these as suites.... but they are little more than a regular hotel room with a short wall separating the be from the sitting area. It is OK if you are by yourself... but if traveling with... More 

Helpful?
Thank Bill B
IHGCare, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Dear Bill B, Thank you very much for taking the time to share your thoughts and comments about your stay with us. We strive very hard to make each and every guest's stay perfect, however, it appears we fell short of our goal on this occasion. We would like to apologize for falling short of your expectations regarding our rooms.... More 

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