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Holiday Inn Express Ontario Airport - Mills Mall

Certificate of Excellence
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9589 Milliken Avenue, Rancho Cucamonga, CA 91730 (Formerly HI Express Ontario Mills-Airport)
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Holiday Inn Express Ontario Airport - Mills Mall
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83 Reviews from our TripAdvisor Community

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Traveler rating
    44
    27
    7
    2
    3
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25
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27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reno, Nevada
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed yesterday NEW

This hotel was great! The room was clean, large, and bed comfortable. The breakfast offered was fairly good and better than most hotels. Staff at front desk were friendly but you really couldn't understand what they were saying because they spoke so fast! Only thing I thought needed attention was the pool area as there was food and trash on... More 

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Danville Ca
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for 1 night. Very clean room. Was in the king suite. Breakfast was very good. Eggs,cinnamon rolls,pancakes muffins,etc. front desk staff was very friendly. Location is by a big mall and way to many restaurants to count. Will definitely stay here again.

Was this review helpful? Yes 1
Los Angeles, California
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 27, 2015 via mobile

I have been staying in this hotel for 8 years i always stay in this hotel when im around...the front desk people are very friendly. Housekeeping dept are honest. They will return anything if you forgot something in your room when you checked out and i really think this is very important! Breakfast time they have few options they always... More 

Was this review helpful? Yes 1
Level Contributor
98 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed March 27, 2015

Loved the hotel as it was very close to the airport. Lots of airport travelers obviously and with every Holiday Inn Express free breakfast. My most recent stay is acceptable and I enjoyed it. Pros: Close to the airport, free breakfast, morning staff was good. Cons: Room was ok...couldn't sleep with HVAC. Night staff some confusion with the reservation, but... More 

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Oro Valley, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 11, 2015

This was the absolute worst experience I have ever had staying in any hotel. The staff was rude and would not listen to our concerns. I asked to speak to the GM and all I was told was she is unavailable and on a conferance call. The manager on duty said her GM would back her and that was the... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Dear lancers2015, Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith in our hotel and discuss your stay in further details. We have sent you a private message to obtain additional information regarding your stay. We look forward... More 

uk
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed February 27, 2015

We stayed at this holiday inn after travelling to LAX from London. After a busy journey across town we found parking right out front and were promptly checked in by friendly staff. There are a few eateries nearby which is always a bonus, especially after a long flight. The room was good, bed comfortable and the staff friendly. The only... More 

Was this review helpful? Yes 1
customercarerancho, General Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you so much for the 5 stars and taking the time to post a comment. I ‘am sorry to hear that you experienced some issue with the WIFI, I will definitely follow up the IT department. Again thank you for your post a comment and we hope to see you again soon. More 

Bakersfield, California
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed February 18, 2015

Once again we needed to stay over night in Ontario. Because we had such a great experience the last time we again stayed at this place. Everyone that works there is very friendly. Not creepy friendly like at some places but really genuinely friendly. The place is aways clean and quite. Just the way I like it. A couple of... More 

Was this review helpful? Yes 2
customercarerancho, General Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you so much for the 5 stars and taking the time to post a comment. I’m glad to hear that we are providing genuine service. We appreciate your business and hope to see you again soon. More 

Rancho Cordova, California
Level Contributor
140 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 stars Reviewed January 7, 2015

We love this hotel. We stay here often. Normally all I so is rave. Not this time. We are platinum members, meaning we stay at Holiday Inn's at least 2-3 nights a week. We got to the hotel before check in, as platinum we can and if a room is ready they will check us in. Do it all the... More 

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customercarerancho, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you for taking the time to post a comment. I apologize that you were not able to check in early or an upgrade was not available. I have addressed your concerns with Wendy, However when possible we do allow early check-ins and when available we do offer upgrades, whether it’s the top floor facing the pool or a suite.... More 

Henderson, Nevada
Level Contributor
140 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed December 2, 2014

We were greeted t by the Front Desk agent, Aiden, and immediately felt welcomed. Later I had difficulty with the WiFi and the next agent on duty was very willing to get help for me. A burned out light in a lamp was replaced before I returned from the Front Desk.The property is very convenient as it is located right... More 

Was this review helpful? Yes 1
customercarerancho, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you for taking the time to post a comment. I ‘am glad to hear that Aiden made you feel welcomed and that we were able to assist you with the WIFI and replacing that light bulb. Thank you for the 5 stars we hope to see you again soon. More 

san jose, ca
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed October 16, 2014

from check in to checkout the staff was very nice and was always willing to help, more than any other Holiday Inn I have stayed at. The room was very clean and good sized. Breakfast was very good also, dining room was very clean.

Was this review helpful? Yes
customercarerancho, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you for taking the time to post a comment and for the 5 stars. I ‘am glad to hear that from check in to check out the staff was nice. Thank you again for your post we appreciate your business. More 

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