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All 9 Rancho Cucamonga hotels

TownePlace Suites Ontario Airport

2.0 of 5 Hotel   |   9625 Milliken Ave, Rancho Cucamonga, CA 91730
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A recent review
4 of 5 stars reviewed 4 days ago
Kim H Walnut
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56 reviews from our community

Traveler rating
    16
    22
    11
    4
    3
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18
9
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15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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English first
Walnut
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My family and I stayed in a two bedroom suite on the fourth floor. Room was spacious enough for four adults. Having three tvs with all the premium stations (HBO, Cinemax, etc.) was a big plus. Only one bathroom made getting ready a little inconvenient. I enjoyed the make-your-own Belgium waffles for breafast, free coffee and tea all day, and... More

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Yuma, Arizona
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Location was perfect for an overnight stay my road trip. The staff was friendly, room clean and quiet. No complaints there. The website says pet friendly. I called the day before arrival to let them know I had a pet and needed a ground floor room. No problems. I received a call from the front desk about 2-3 hours after... More

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Naples, Italy
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very nice modern hotel, super clean, staff are wonderfully helpful and friendly. Pool and spa area is very nice with umbrellas and sunbeds. Location canot be beat for restaurants, shopping and entertainment at Ontario Mills which you can walk to directly across the road. Unfortunately a couple of negatives....the beds were a little hard and the linens were very disappointing,... More

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Tammi G, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you so much for your review of our hotel. We appreciate the feedback from our valued guests. We try our best to ensure that every guest has a great experience. We have acquired some new pillows and linens, sometimes they are stiff and hard when new. We hope you will come visit us again. Have a great day! More

Salt Lake City, Utah
1 review
5 of 5 stars Reviewed July 31, 2014

We booked a stay at this Towne Place Suites the day before we arrived after seeing availability on Orbitz. We lost Internet connection so we decided to call the hotel directly and asked for the Orbitz rate and they accommodated us. The rate we paid was easily 2-3x less than it was in the LA area. It is located about... More

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Tammi G, Manager at TownePlace Suites Ontario Airport, responded to this review

I would like to that you and your family for being our guests. We are pleased to hear that your stay was enjoyable. We hope you will stay with us again should you travel back to the area. Have a great day! Sincerely, Sheri Dawsey AGM More

Phoenix, Arizona
1 review
2 of 5 stars Reviewed July 28, 2014

Never coming back to this hotel Marriott should be ashamed to have their name at this place. Ants in bedroom at first then moved to kitchen, ants during our entire stay, informed registration the entire stay but ants never left despite numerous "sprays" in our room. Stayed at several Marriott before and this has been our worst place to stay.... More

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Tammi G, Manager at TownePlace Suites Ontario Airport, responded to this review

Hello, I apologize again for the problem with the ants. We did have a professional company come in to spray. This is not a very common problem for us, however, in the summer ants can be persistent. I hoped it would help to give the discount but I understand that it would have been much better if the ants were... More

La Quinta, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 1, 2014

My family and i booked a room at this hotel about 1 and 1/2 months ahead of time we picked this hotel because you have a two room suite and a sofa bed which we really needed because we had my husband’s 89 year old mother who is deaf and blind and needs to be watched and helped,we get there... More

Was this review helpful? Yes 1
Tammi G, Manager at TownePlace Suites Ontario Airport, responded to this review

Dear Ms. Pavey, I would like to apologize for the inconvenience that you experienced. We strive to give each guest the service and respect that they deserve. We tried to accommodate you by securing two complimentary rooms at a nearby hotel, however, I understand that it was not a suitable solution given your circumstances. I do apologize for the hardship... More

Oxnard
2 reviews
5 of 5 stars Reviewed June 24, 2014

large fridge, clean, spacious, comfortable bed. like my own studio apartment! staying for business and desk is set up perfectly in the room. I love that the gym is 24 hours and it is close to Ontario Mills for entertainment and eating.

Was this review helpful? Yes
Tammi G, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you so much for your review. We are very pleased that you enjoyed your stay and felt at home. That's our goal! Have a great day! Sheri Dawsey AGM More

Northeast,ohio
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 1, 2014

I stayed 11 nights at this hotel recently . The hotel is great for being a category 2. Rooms were clean and staff was friendly. Quick check in and out. However, there were a few negatives that prevented me from giving it a full 5 stars. 1. The pool was dirty at times probably due to the trees above the... More

Was this review helpful? Yes
Tammi G, Manager at TownePlace Suites Ontario Airport, responded to this review

Hello, Thank you for the feedback. We appreciate hearing from our guests as it assists us in making improvements and providing outstanding customer service. Have a great day! Sheri Dawsey AGM More

Moorpark, California
Contributor
16 reviews 16 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 27, 2014

Having to find a hotel for a soccer tournament weekend, I ran across this place on my Marriott search. It was a great deal using my Marriott Reward points (10,000/night). I was only able to book a studio (1 Queen, 1 Sofabed), which when you pulled out the sofa bed, it left little to no walking room space. The place... More

Was this review helpful? Yes 1
Tammi G, General Manager at TownePlace Suites Ontario Airport, responded to this review

Hello, Thank you for staying with us. It seems that your experience with us was pretty average. We hope you will stay again and experience the "Above and Beyond" kind of service that we strive to provide. Thank you for the feedback. We appreciate it as it assists us in making improvements. Sheri Dawsey AGM More

Scottsdale, Arizona, USA
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 19, 2014

I was trying to get a hotel in Claremont for graduation weekend and not spend a fortune. Naturally the area was crowded. This hotel was economical, clean, comfortable, well equipped for a longer stay and above all some of the nicest staff I have met anywhere. Sarah, at the front desk, was the sweetest, most helpful person. For instance, I... More

Was this review helpful? Yes
Tammi G, Manager at TownePlace Suites Ontario Airport, responded to this review

Hello, Thank you so much for staying with us. We appreciate your feedback as it assists us with making improvements to our property as well as our guest service. Have a great day! Sheri Dawsey AGM More

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Additional Information about TownePlace Suites Ontario Airport

Address: 9625 Milliken Ave, Rancho Cucamonga, CA 91730
Phone Number:
Location: United States > California > Rancho Cucamonga
Price Range (Based on Average Rates): $
Hotel Class:2 star — TownePlace Suites Ontario Airport 2*
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Also Known As:
Towneplace Suites Ontario Airport Hotel Rancho Cucamonga
Towneplace Suites Rancho Cucamonga

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