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All 9 Rancho Cucamonga hotels

TownePlace Suites Ontario Airport

2.0 of 5 Hotel   |   9625 Milliken Ave, Rancho Cucamonga, CA 91730
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TownePlace Suites Ontario Airport
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A recent review
4 of 5 stars reviewed yesterday
Alienstravel Naples, Italy
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54 people have reviewed this hotel

Traveler rating
    16
    20
    11
    4
    3
See reviews for
17
9
5
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
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English first
Naples, Italy
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed yesterday NEW

Very nice modern hotel, super clean, staff are wonderfully helpful and friendly. Pool and spa area is very nice with umbrellas and sunbeds. Location canot be beat for restaurants, shopping and entertainment at Ontario Mills which you can walk to directly across the road. Unfortunately a couple of negatives....the beds were a little hard and the linens were very disappointing,... More

Was this review helpful? Yes
Salt Lake City, Utah
1 review
5 of 5 stars Reviewed 4 weeks ago

We booked a stay at this Towne Place Suites the day before we arrived after seeing availability on Orbitz. We lost Internet connection so we decided to call the hotel directly and asked for the Orbitz rate and they accommodated us. The rate we paid was easily 2-3x less than it was in the LA area. It is located about... More

Was this review helpful? Yes
Tammi G, Manager at TownePlace Suites Ontario Airport, responded to this review

I would like to that you and your family for being our guests. We are pleased to hear that your stay was enjoyable. We hope you will stay with us again should you travel back to the area. Have a great day! Sincerely, Sheri Dawsey AGM More

Phoenix, Arizona
1 review
2 of 5 stars Reviewed July 28, 2014

Never coming back to this hotel Marriott should be ashamed to have their name at this place. Ants in bedroom at first then moved to kitchen, ants during our entire stay, informed registration the entire stay but ants never left despite numerous "sprays" in our room. Stayed at several Marriott before and this has been our worst place to stay.... More

Was this review helpful? Yes
Tammi G, Manager at TownePlace Suites Ontario Airport, responded to this review

Hello, I apologize again for the problem with the ants. We did have a professional company come in to spray. This is not a very common problem for us, however, in the summer ants can be persistent. I hoped it would help to give the discount but I understand that it would have been much better if the ants were... More

La Quinta, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 1, 2014

My family and i booked a room at this hotel about 1 and 1/2 months ahead of time we picked this hotel because you have a two room suite and a sofa bed which we really needed because we had my husband’s 89 year old mother who is deaf and blind and needs to be watched and helped,we get there... More

Was this review helpful? Yes 1
Tammi G, Manager at TownePlace Suites Ontario Airport, responded to this review

Dear Ms. Pavey, I would like to apologize for the inconvenience that you experienced. We strive to give each guest the service and respect that they deserve. We tried to accommodate you by securing two complimentary rooms at a nearby hotel, however, I understand that it was not a suitable solution given your circumstances. I do apologize for the hardship... More

Oxnard
2 reviews
5 of 5 stars Reviewed June 24, 2014

large fridge, clean, spacious, comfortable bed. like my own studio apartment! staying for business and desk is set up perfectly in the room. I love that the gym is 24 hours and it is close to Ontario Mills for entertainment and eating.

Was this review helpful? Yes
Tammi G, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you so much for your review. We are very pleased that you enjoyed your stay and felt at home. That's our goal! Have a great day! Sheri Dawsey AGM More

Northeast,ohio
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 1, 2014

I stayed 11 nights at this hotel recently . The hotel is great for being a category 2. Rooms were clean and staff was friendly. Quick check in and out. However, there were a few negatives that prevented me from giving it a full 5 stars. 1. The pool was dirty at times probably due to the trees above the... More

Was this review helpful? Yes
Tammi G, Manager at TownePlace Suites Ontario Airport, responded to this review

Hello, Thank you for the feedback. We appreciate hearing from our guests as it assists us in making improvements and providing outstanding customer service. Have a great day! Sheri Dawsey AGM More

Moorpark, California
Contributor
16 reviews 16 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 27, 2014

Having to find a hotel for a soccer tournament weekend, I ran across this place on my Marriott search. It was a great deal using my Marriott Reward points (10,000/night). I was only able to book a studio (1 Queen, 1 Sofabed), which when you pulled out the sofa bed, it left little to no walking room space. The place... More

Was this review helpful? Yes 1
Tammi G, General Manager at TownePlace Suites Ontario Airport, responded to this review

Hello, Thank you for staying with us. It seems that your experience with us was pretty average. We hope you will stay again and experience the "Above and Beyond" kind of service that we strive to provide. Thank you for the feedback. We appreciate it as it assists us in making improvements. Sheri Dawsey AGM More

Scottsdale, Arizona, USA
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 19, 2014

I was trying to get a hotel in Claremont for graduation weekend and not spend a fortune. Naturally the area was crowded. This hotel was economical, clean, comfortable, well equipped for a longer stay and above all some of the nicest staff I have met anywhere. Sarah, at the front desk, was the sweetest, most helpful person. For instance, I... More

Was this review helpful? Yes
Tammi G, Manager at TownePlace Suites Ontario Airport, responded to this review

Hello, Thank you so much for staying with us. We appreciate your feedback as it assists us with making improvements to our property as well as our guest service. Have a great day! Sheri Dawsey AGM More

1 review
4 of 5 stars Reviewed April 20, 2014

I like the location of this hotel's location. We were able to easily walk to dinner. The property is clean. The room rate was a great price. It is a very family friendly hotel. The staff is very friendly and helpful.

Was this review helpful? Yes
Tammi G, Manager at TownePlace Suites Ontario Airport, responded to this review

Hello, Thank you so much for the feedback. We appreciate it as it assists us in making improvements to our property as well as customer service. have a great day! Sheri Dawsey AGM More

Corona, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 16, 2014 via mobile

The good: The hotel staff is very friendly. Checking in was a breeze. The rooms come equipped with a full kitchen which is perfect for extended stays. The not so good: There's not much for me to put here. I do however wish they had a couple of extra trashcans in the room. It was annoying having to walk to... More

Was this review helpful? Yes 1
Tammi G, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for your review. We appreciate the feedback. Have a great day! Sheri Dawsey AGM More

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Additional Information about TownePlace Suites Ontario Airport

Address: 9625 Milliken Ave, Rancho Cucamonga, CA 91730
Phone Number:
Location: United States > California > Rancho Cucamonga
Price Range (Based on Average Rates): $
Hotel Class:2 star — TownePlace Suites Ontario Airport 2*
Reservation Options:
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Also Known As:
Towneplace Suites Ontario Airport Hotel Rancho Cucamonga
Towneplace Suites Rancho Cucamonga

31 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The NEWLY RENOVATED TownePlace Suites by Marriott is your answer to Extended Stay lodging. Each renovated guest room comes with a Fully equipped kitchen, Microwave, Refrigerator, Dishwasher. Room Services such as: Hairdryer, In-room coffee service, Iron w/ironing board, Free Internet Access. Features: Free Fax and Copier Service, Dry Cleaning Service Available, Outdoor Pool/Spa and a Generous Points Program.Conveniently located across the street from Ontario Mills Shopping Center. Walking Distance to dinning, shopping and entertainment. Complimentary Airport Shuttle. ... more   less 
Number of rooms
112

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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