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TownePlace Suites Ontario Airport

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9625 Milliken Ave, Rancho Cucamonga, CA 91730
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TownePlace Suites Ontario Airport
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TownePlace Suites Ontario Airport
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72 reviews from our community

Traveler rating
    21
    30
    14
    4
    3
See reviews for
24
10
6
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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    (72)
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    (27)
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Huye, Rwanda
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Typical Marriott. Clean room, friendly staff, good with kids, everything you need for an extended stay. Good assortment for breakfast and an added snack bar. Across the street from Ontario Mills Mall and many restaurants in the area. Will be staying here again.

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San Francisco, California
Senior Contributor
42 reviews 42 reviews
23 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had to attend a work training event close to this hotel. There were plenty of choices but wanted to stick with a Marriott (for the points) and had never tried this particular brand out. I had arrived at Ontario airport late around 10pm and found out at the taxi desk they use Yellow Cab as their transport. A taxi... More 

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Riverside, California
Contributor
18 reviews 18 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Pros: Everything was grand. Internet was fast, the bed was comfortable. The studio suited me well. The breakfast was plentiful with a vast selection. The coffee was available 24 hrs. I would stay again.

Was this review helpful? Yes 1
Redondo Beach, California
Top Contributor
141 reviews 141 reviews
47 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I must say, to write this kinda bums me a lil bit. The property is quite nice, located in an area full of shopping choices and fine restaurants within walking distance. Once I was checked in, the room we had (studio suite #417) was quiet away from the noisy front area which included the pool, which I appreciated. The problem... More 

Was this review helpful? Yes 1
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for your review. I apologize for the confusion. Marriott does offer the option of Advanced Purchase, this options gives a disounted rate for advance payment. When this option is selected it is very difficult to change it at the property level. I understand the frustration this can cause. I'm glad you liked our location. Have a great day! More 

Silverdale, Washington
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 3, 2015

My family of 6 stayed at this hotel for 5 nights. It's one of the older hotels in the Rancho area. (at least it looks that way) The hallway carpets are filthy. We tried to check-in early (about 1:30pm) and was rudely told that no rooms were ready yet. (The front desk girl didn't even take our name or any... More 

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Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for your review. We do apologize for the issues you experienced during your stay. Wes tive to give outstanding service and it appears that we have fallen short of this goal. Thank you for staying with us. Sincerely, The Service Team More 

Louisville, Kentucky
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 19, 2015

We recently spent 2 nights at this hotel. The rooms with 2 beds are very spacious and well-appointed. The location of the property is good.The staff are incredibly friendly, helpful and accommodating. We had a problem with our air conditioning and the staff went out of their way to correct the problem.

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Apple Valley, California
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 4, 2015

We stayed at this hotel for an overnighter due to my having an early morning appointment nearby. I was blessed with a friend of mine using his "points" to rent me this room. Overall, the room was very clean and comfortable with nice amenities like a kitchenette and fridge. The room felt "small" compared to other hotels of the same... More 

Was this review helpful? Yes 1
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Hello! I'm sorry to hear that we have fallen short of your expectations. We do strive to provide that service that all of our guests expect. Unfortunately, the layout to the hotel does not fit everyone's expectations. However, on a positive note, we are ungoing a lobby renovation around summertime to enlarge our breakfast area, and our front desk as... More 

Cave Creek, Arizona, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 18, 2015

My sister & I were there because my father passed away. The hotel was very nice & the location couldn't have been better. The staff were very helpful and friendly. They went out of their way to make us feel comfortable. We had other family come in for the funeral and they went out of their way to accommodate us.... More 

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Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Dear Valued Guest, Thank you so much for your review. We are delighted to hear that you enjoyed your stay and found our staff to be helpful. We enjoyed having you as our guest even though we are sorry for your loss. We hope that you will visit us again the next time you are in the area. Sincerely, The... More 

Munich, Germany
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 31, 2014

The Towneplace Suites in Rancho Cucamonga is a great hotel for stop over on our trip to Las Vegas. The hotel is perfectly located between Ontario Mills Outlets and Victoria Garden Shopping Centers, which gives us perfect opportunity to be prepared for our summer trip. The hotel is clean, quite has a friendly service and enough free parking opportunities. You... More 

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WALNUT
Contributor
11 reviews 11 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 12, 2014

This hotel is very nice. The front desk was very polite and courteous. The room was also very nice. The only improvement that is needed is that the front lobby should not have empty pots of coffee at 11am in the morning.

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