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TownePlace Suites Ontario Airport

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9625 Milliken Ave, Rancho Cucamonga, CA 91730
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1 room 1 guest
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TownePlace Suites Ontario Airport
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78 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (78)
  • Mar-May only
    (27)
  • Jun-Aug only
    (21)
  • Sep-Nov only
    (18)
  • Dec-Feb only
    (12)
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Upland, California
1 review
2 of 5 stars Reviewed 2 weeks ago

Hello, I’m sorry I have to write this complaint but it’s necessary. Previous to this I’ve stayed at other Marriott’s like the one in Lancaster California and that was awesome so I didn’t think staying at the Marriott in Ontario, ca would be this terrible by the least. This Marriott in Ontario, California was the worst hotel I’ve ever stayed... More 

Was this review helpful? Yes
Monica L, General Manager at TownePlace Suites Ontario Airport, responded to this review

We are so very sorry you had to endure such a stay and we apologize many times over. If you would like to give us another try I would be more then happy to assist you with a free night. Please call me direct so that I may be of more service to you in the future. If you would... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Perfect for getting to and from the airport and the beach. Plenty of options for food, shopping and playing. The staff was great, the pool was clean and breakfast was delicious. We will definitely be back!

Was this review helpful? Yes
Monica L, General Manager at TownePlace Suites Ontario Airport, responded to this review

So glad to hear your stay was wonderful and we can't wait to have you back as well. We hope to see you very soon. Monica Lopez General Manager More 

Cairo, Egypt
Level Contributor
49 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed July 13, 2015

the hotel is an excellent location everything is a throw away no car is needed , I=Ontario mills target and all chain restaurants is across the street , free wifi breakfast and parking , rooms are big and have all what u need the bad things is unfriendly new staff , smelly rooms

Was this review helpful? Yes
Monica L, General Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you very much for taking time out of your day to let us know how we are doing. We are sorry our staff was not 100%. I will make sure to discuss this with each of them. Thank you so much for your response. Monica Lopez General Manager More 

Indio, California
Level Contributor
73 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed July 9, 2015

Came into town for a baseball tournament. Perfectly located near shopping, dining, and entertainment in and around Ontario/Ontario Airport. Hotel staff was pleasant and accommodating upon our check-in. They mentioned that if we had any questions about dining or shopping, that they would be happy to assist us. The room was nice and comfortable. Plenty of room for us, and... More 

Was this review helpful? Yes
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for your review. We are delighted to hear that you enjoyed your stay from the comfort of your suite to the items offered at breakfast. We would be pleased to have you as our guest in the near future. Thank you, The Service Team More 

ventura ca
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 1, 2015

My wife and I had to spend a night in Rancho Cucamonga.We had a great stay here. The room was comfy and well appointed. The kitchen had everything. There was a nice flat screen tv. The wifi was strong and had good speed although they claim not fast enough to stream video (there is a paid upgrade for internet access... More 

Was this review helpful? Yes
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for your review. We are delighted to hear that you found your stay enjoyable and your suite to be clean and comfortable. We hope to have you as our valued guest in the near future. Thank you, The Service Team More 

Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 30, 2015

This hotel is in a great location. It's near shopping and restaurants. The staff was very friendly. The rooms were great and comfortable. Our only issue was with the breakfast. It was sad. They had eggs that look like pancakes, in fact I thought they had no eggs till someone got the "pancakes" and found out they were eggs. For... More 

Was this review helpful? Yes
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for your review. We are pleased that you enjoyed your stay with the exception of our breakfast. TownePlace Suites as a brand has now changed breakfast from stictly continental to a more complete breakfast with egg patties and meat options. The eggs do look different because the idea is to make breakfast sandwiches with the english muffins. We... More 

Huye, Rwanda
Level Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed May 13, 2015

Typical Marriott. Clean room, friendly staff, good with kids, everything you need for an extended stay. Good assortment for breakfast and an added snack bar. Across the street from Ontario Mills Mall and many restaurants in the area. Will be staying here again.

Was this review helpful? Yes
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for your review. We are glad to hear that you enjoyed your stay with us and that you found our staff to be friendly. It is always nice to hear that we are living up to our guests expectations. Have a great day! Sincerely, The Service Team More 

San Francisco, California
Level Contributor
53 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed May 8, 2015

I had to attend a work training event close to this hotel. There were plenty of choices but wanted to stick with a Marriott (for the points) and had never tried this particular brand out. I had arrived at Ontario airport late around 10pm and found out at the taxi desk they use Yellow Cab as their transport. A taxi... More 

Was this review helpful? Yes
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for your review. We srtive to ensure all of our valued guests enjoy their stay with us. We hope to see you agin soon. Have a great day! Sincerely, The Service Team More 

Riverside, California
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 5, 2015

Pros: Everything was grand. Internet was fast, the bed was comfortable. The studio suited me well. The breakfast was plentiful with a vast selection. The coffee was available 24 hrs. I would stay again.

Was this review helpful? Yes 1
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for your review. We are delighted to hear that everything was satisfactory and that you would stay with us again. have a great day! The Service Team More 

Redondo Beach, California
Level Contributor
162 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed April 21, 2015

I must say, to write this kinda bums me a lil bit. The property is quite nice, located in an area full of shopping choices and fine restaurants within walking distance. Once I was checked in, the room we had (studio suite #417) was quiet away from the noisy front area which included the pool, which I appreciated. The problem... More 

Was this review helpful? Yes 1
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for your review. I apologize for the confusion. Marriott does offer the option of Advanced Purchase, this options gives a disounted rate for advance payment. When this option is selected it is very difficult to change it at the property level. I understand the frustration this can cause. I'm glad you liked our location. Have a great day! More 

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