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TownePlace Suites Ontario Airport

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9625 Milliken Ave, Rancho Cucamonga, CA 91730
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TownePlace Suites Ontario Airport
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88 Reviews from our TripAdvisor Community

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Twin Cities, Minnesota
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed January 5, 2016

TownePlace Suites offer full kitchenette in all of the rooms, which is a big plus if you're traveling with the whole family. We stayed at the property for 5 nights. The (barely) bad part: - Lobby. The lobby area is somewhat secluded so we got lost a little bit while trying to check-in thinking that the door to the lobby... More 

Helpful?
Thank buzzedlight
Sheri D, Front Office Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for sharing your experience at the TownePlace Suites Ontario Airport through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and to hear that we were unable to get your a/c going the first night of your stay we would like to take this time to apologize... More 

Washington DC, District of Columbia
Level Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed December 10, 2015

This is probably my preferred property in the area. I am there almost every week. Plenty of parking. Rooms are clean with good space. The staff are all really nice. It's also in a great location. (Not sure if I've mentioned that before.) See ya next week!

Helpful?
Thank DCWh0dat
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Dear valued guest, Thank you for taking the time to give us your review. It is always great to hear from our guests. We are pleased that you enjoyed your stay and hope to have you as a guest again in the near future. More 

Las Vegas, Nevada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 10, 2015 via mobile

The Customer Service at TownPlace Suites in Ontario is Is the Best. Lydia And Athena have got to be the best Front desk team on earth. There knowledge of the Area and local restaurants was very helpful. With those Great Smiles and Personality this Hotel stands out from the other hotels in the area. I Love it here and recommend... More 

Helpful?
1 Thank Conrad_Whitaker
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you so much for taking the time to review our TownePlace Suites. It is great to hear that you enjoyed your stay and that we were able to provide you with the level of customer service you deserve. have a great day! More 

Queen Creek, Arizona
1 review
5 of 5 stars Reviewed November 23, 2015

I called en route to again note late arrival. Spoke to Charles and also asked for room not close to ice machine or elevator. On arrival Charles was at the check in desk. Remembered my and call- very impressed after the number of calls he must receive. Check in was easy and felt welcomed. Next morning again saw Charles working... More 

Helpful?
Thank Jane s
Monica L, General Manager at TownePlace Suites Ontario Airport, responded to this review

Thanks so much for the kind words you are an amazing guest to take time to review us. We hope to see you again soon. Monica Lopez General Manager 909.466.1100 More 

Austin, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 18, 2015

I stayed here for a week on business. We were visiting a distribution center in Fontana. The hotel location was great there are many surrounding restaurants. The the hotel itself was clean and room service was great. The breakfast offerings were typical for the lower end of Marriot properties and the room furnishing were clean and fully fuctioning. Nothing stood... More 

Helpful?
Thank Jonathan T
Monica L, General Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you so much for taking the time to let us know how we are doing. We are so happy that we can accommodate you during your visits to Fontana. We hope to see you again soon. Monica Lopez General Manager 909.466.1100 More 

San Jose, California
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 30, 2015

If you are a Marriott's Reward member this is not a bad place to utilize those points for a quick business trip. The suite are nice and well kept. The staff was very friendly and helpful. Walking distance to some restaurants. The morning breakfast couple use some work.

Helpful?
Thank Dan F
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for your review. We are pleased to hear that you enjoyed your suite and our location. We are sorry to hear that breakfast didn't quite live up to your expectations. We hope to have you as our valued guest in the near future. Sincerely, The Management Team More 

Sacramento, California
Level Contributor
50 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed October 17, 2015

I recently had a 2 month stay at a different Marriott and have come to enjoy many of the Marriott perks, including their rewards program. The rewards price for the hotel was outstanding. Customer service was great. Having to transition while moving, this hotel offered all that we needed to help relax during our move. The kitchenette was great to... More 

Helpful?
Thank 935teresa
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for your review. We are always delighted to hear from our valued guests. We are glad to hear that you found your two month stay with us to be enjoyable and convenient. We hope you will stay with us again in the near future. Sincerely, The Management Team More 

Fontana, United States
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed September 27, 2015

I wanted to runaway from my kids for the weekend and decided to stay here at this hotel. I love the location, right behind the Ontario Mills Mall. There are tons of food places and even a Target and Costco in the vicinity. If the location wasn't great enough. The hotel is very neat and clean. Very friendly and efficient... More 

Helpful?
Thank Joy B
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for your review. We are delighted to hear that you found your stay enjoyable and that you were able to explore our location. We would be pleased to have you as our guest again in the near future. Have a great day! The Service Team More 

Murrieta, CA
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed September 9, 2015

I always stay at a hotel the night before I fly out of Ontario Airport to visit my family on the East Coast to be close to the airport. I stayed here last year also before my trip and decided to stay here again this year. I am very impressed with this hotel because both times I've had no problems.... More 

Helpful?
1 Thank litsusie
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for your review of our Towneplace Suites! We are delighted to hear that we are your hotel of choice when traveling. Thank you for your kind words regarding our entire staff. We do our best to ensure excellent customer service. We look forward to seeing you next year! Sincerely, The Service Team More 

Amarillo, Texas
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed September 4, 2015 via mobile

We PCS'd from overseas and we had to pick up the vehicles in Long Beach, we took a little vacation and traveled to the mountains in California. I decided to go a little outside from LA, the place is great, location perfect, and the sightseeing is beautiful in this area, the hotel staff was great, the extras!!, breakfast and wifi... More 

Helpful?
2 Thank bansterref
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for your review. We are delighted to hear that you enjoyed your stay and found our staff to be great! We strive to give the best experience possible to our valued guests such as yourself. Please visit us again should you return to the area. Sincerely, The Service Team More 

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