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TownePlace Suites Ontario Airport

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9625 Milliken Ave, Rancho Cucamonga, CA 91730
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TownePlace Suites Ontario Airport
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76 Reviews from our TripAdvisor Community

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Traveler rating
    23
    30
    16
    4
    3
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27
10
6
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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    (76)
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    (27)
  • Jun-Aug only
    (19)
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    (12)
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Cairo, Egypt
Level Contributor
49 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 2 weeks ago

the hotel is an excellent location everything is a throw away no car is needed , I=Ontario mills target and all chain restaurants is across the street , free wifi breakfast and parking , rooms are big and have all what u need the bad things is unfriendly new staff , smelly rooms

Was this review helpful? Yes
Monica L, General Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you very much for taking time out of your day to let us know how we are doing. We are sorry our staff was not 100%. I will make sure to discuss this with each of them. Thank you so much for your response. Monica Lopez General Manager More 

Indio, California
Level Contributor
56 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Came into town for a baseball tournament. Perfectly located near shopping, dining, and entertainment in and around Ontario/Ontario Airport. Hotel staff was pleasant and accommodating upon our check-in. They mentioned that if we had any questions about dining or shopping, that they would be happy to assist us. The room was nice and comfortable. Plenty of room for us, and... More 

Was this review helpful? Yes
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for your review. We are delighted to hear that you enjoyed your stay from the comfort of your suite to the items offered at breakfast. We would be pleased to have you as our guest in the near future. Thank you, The Service Team More 

ventura ca
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife and I had to spend a night in Rancho Cucamonga.We had a great stay here. The room was comfy and well appointed. The kitchen had everything. There was a nice flat screen tv. The wifi was strong and had good speed although they claim not fast enough to stream video (there is a paid upgrade for internet access... More 

Was this review helpful? Yes
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for your review. We are delighted to hear that you found your stay enjoyable and your suite to be clean and comfortable. We hope to have you as our valued guest in the near future. Thank you, The Service Team More 

Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

This hotel is in a great location. It's near shopping and restaurants. The staff was very friendly. The rooms were great and comfortable. Our only issue was with the breakfast. It was sad. They had eggs that look like pancakes, in fact I thought they had no eggs till someone got the "pancakes" and found out they were eggs. For... More 

Was this review helpful? Yes
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for your review. We are pleased that you enjoyed your stay with the exception of our breakfast. TownePlace Suites as a brand has now changed breakfast from stictly continental to a more complete breakfast with egg patties and meat options. The eggs do look different because the idea is to make breakfast sandwiches with the english muffins. We... More 

Huye, Rwanda
Level Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 13, 2015

Typical Marriott. Clean room, friendly staff, good with kids, everything you need for an extended stay. Good assortment for breakfast and an added snack bar. Across the street from Ontario Mills Mall and many restaurants in the area. Will be staying here again.

Was this review helpful? Yes
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for your review. We are glad to hear that you enjoyed your stay with us and that you found our staff to be friendly. It is always nice to hear that we are living up to our guests expectations. Have a great day! Sincerely, The Service Team More 

San Francisco, California
Level Contributor
47 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed May 8, 2015

I had to attend a work training event close to this hotel. There were plenty of choices but wanted to stick with a Marriott (for the points) and had never tried this particular brand out. I had arrived at Ontario airport late around 10pm and found out at the taxi desk they use Yellow Cab as their transport. A taxi... More 

Was this review helpful? Yes
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for your review. We srtive to ensure all of our valued guests enjoy their stay with us. We hope to see you agin soon. Have a great day! Sincerely, The Service Team More 

Riverside, California
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 5, 2015

Pros: Everything was grand. Internet was fast, the bed was comfortable. The studio suited me well. The breakfast was plentiful with a vast selection. The coffee was available 24 hrs. I would stay again.

Was this review helpful? Yes 1
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for your review. We are delighted to hear that everything was satisfactory and that you would stay with us again. have a great day! The Service Team More 

Redondo Beach, California
Level Contributor
150 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed April 21, 2015

I must say, to write this kinda bums me a lil bit. The property is quite nice, located in an area full of shopping choices and fine restaurants within walking distance. Once I was checked in, the room we had (studio suite #417) was quiet away from the noisy front area which included the pool, which I appreciated. The problem... More 

Was this review helpful? Yes 1
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for your review. I apologize for the confusion. Marriott does offer the option of Advanced Purchase, this options gives a disounted rate for advance payment. When this option is selected it is very difficult to change it at the property level. I understand the frustration this can cause. I'm glad you liked our location. Have a great day! More 

Silverdale, Washington
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed April 3, 2015

My family of 6 stayed at this hotel for 5 nights. It's one of the older hotels in the Rancho area. (at least it looks that way) The hallway carpets are filthy. We tried to check-in early (about 1:30pm) and was rudely told that no rooms were ready yet. (The front desk girl didn't even take our name or any... More 

Was this review helpful? Yes
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for your review. We do apologize for the issues you experienced during your stay. Wes tive to give outstanding service and it appears that we have fallen short of this goal. Thank you for staying with us. Sincerely, The Service Team More 

Louisville, Kentucky
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 19, 2015

We recently spent 2 nights at this hotel. The rooms with 2 beds are very spacious and well-appointed. The location of the property is good.The staff are incredibly friendly, helpful and accommodating. We had a problem with our air conditioning and the staff went out of their way to correct the problem.

Was this review helpful? Yes
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