We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 9 Rancho Cucamonga hotels

TownePlace Suites Ontario Airport

2.0 of 5 Hotel   |   9625 Milliken Ave, Rancho Cucamonga, CA 91730
Hotel website
Hotel deals
Hotel amenities
Special Offer
Free Parking
Save Saved
You added TownePlace Suites Ontario Airport to your Saves list
TownePlace Suites Ontario Airport
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
72%
A recent review
5 of 5 stars Reviewed June 24, 2014
osho2012 Oxnard
  • Overview
  • Reviews (52)
  • Photos (31)
  • Amenities
  • Q&A
  • Room tips (7)
  • Location
  • More
Write a Review

52 people have reviewed this hotel

Traveler rating
    15
    19
    11
    4
    3
See reviews for
15
9
5
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • German first
  • Any
English first
Phoenix, Arizona
1 review
2 of 5 stars Reviewed 3 days ago NEW

Never coming back to this hotel Marriott should be ashamed to have their name at this place. Ants in bedroom at first then moved to kitchen, ants during our entire stay, informed registration the entire stay but ants never left despite numerous "sprays" in our room. Stayed at several Marriott before and this has been our worst place to stay.... More

Was this review helpful? Yes
Tammi G, Manager at TownePlace Suites Ontario Airport, responded to this review

Hello, I apologize again for the problem with the ants. We did have a professional company come in to spray. This is not a very common problem for us, however, in the summer ants can be persistent. I hoped it would help to give the discount but I understand that it would have been much better if the ants were... More

La Quinta, California
1 review
1 of 5 stars Reviewed 4 weeks ago

My family and i booked a room at this hotel about 1 and 1/2 months ahead of time we picked this hotel because you have a two room suite and a sofa bed which we really needed because we had my husband’s 89 year old mother who is deaf and blind and needs to be watched and helped,we get there... More

Was this review helpful? Yes
Tammi G, Manager at TownePlace Suites Ontario Airport, responded to this review

Dear Ms. Pavey, I would like to apologize for the inconvenience that you experienced. We strive to give each guest the service and respect that they deserve. We tried to accommodate you by securing two complimentary rooms at a nearby hotel, however, I understand that it was not a suitable solution given your circumstances. I do apologize for the hardship... More

Oxnard
2 reviews
5 of 5 stars Reviewed June 24, 2014

large fridge, clean, spacious, comfortable bed. like my own studio apartment! staying for business and desk is set up perfectly in the room. I love that the gym is 24 hours and it is close to Ontario Mills for entertainment and eating.

Was this review helpful? Yes
Tammi G, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you so much for your review. We are very pleased that you enjoyed your stay and felt at home. That's our goal! Have a great day! Sheri Dawsey AGM More

Northeast,ohio
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 1, 2014

I stayed 11 nights at this hotel recently . The hotel is great for being a category 2. Rooms were clean and staff was friendly. Quick check in and out. However, there were a few negatives that prevented me from giving it a full 5 stars. 1. The pool was dirty at times probably due to the trees above the... More

Was this review helpful? Yes
Tammi G, Manager at TownePlace Suites Ontario Airport, responded to this review

Hello, Thank you for the feedback. We appreciate hearing from our guests as it assists us in making improvements and providing outstanding customer service. Have a great day! Sheri Dawsey AGM More

Moorpark, California
Contributor
14 reviews 14 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 27, 2014

Having to find a hotel for a soccer tournament weekend, I ran across this place on my Marriott search. It was a great deal using my Marriott Reward points (10,000/night). I was only able to book a studio (1 Queen, 1 Sofabed), which when you pulled out the sofa bed, it left little to no walking room space. The place... More

Was this review helpful? Yes 1
Tammi G, General Manager at TownePlace Suites Ontario Airport, responded to this review

Hello, Thank you for staying with us. It seems that your experience with us was pretty average. We hope you will stay again and experience the "Above and Beyond" kind of service that we strive to provide. Thank you for the feedback. We appreciate it as it assists us in making improvements. Sheri Dawsey AGM More

Scottsdale, Arizona, USA
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 19, 2014

I was trying to get a hotel in Claremont for graduation weekend and not spend a fortune. Naturally the area was crowded. This hotel was economical, clean, comfortable, well equipped for a longer stay and above all some of the nicest staff I have met anywhere. Sarah, at the front desk, was the sweetest, most helpful person. For instance, I... More

Was this review helpful? Yes
Tammi G, Manager at TownePlace Suites Ontario Airport, responded to this review

Hello, Thank you so much for staying with us. We appreciate your feedback as it assists us with making improvements to our property as well as our guest service. Have a great day! Sheri Dawsey AGM More

1 review
4 of 5 stars Reviewed April 20, 2014

I like the location of this hotel's location. We were able to easily walk to dinner. The property is clean. The room rate was a great price. It is a very family friendly hotel. The staff is very friendly and helpful.

Was this review helpful? Yes
Tammi G, Manager at TownePlace Suites Ontario Airport, responded to this review

Hello, Thank you so much for the feedback. We appreciate it as it assists us in making improvements to our property as well as customer service. have a great day! Sheri Dawsey AGM More

Corona, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 16, 2014 via mobile

The good: The hotel staff is very friendly. Checking in was a breeze. The rooms come equipped with a full kitchen which is perfect for extended stays. The not so good: There's not much for me to put here. I do however wish they had a couple of extra trashcans in the room. It was annoying having to walk to... More

Was this review helpful? Yes 1
Tammi G, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for your review. We appreciate the feedback. Have a great day! Sheri Dawsey AGM More

Santa Clarita, California
1 review
4 of 5 stars Reviewed March 15, 2014

This is a nice hotel. It was clean, the staff was helpful, and they had a good breakfast. The hotel is easy to find right off the freeway in a great location in walking distance of the mall, movies, and tons of food options. I liked that it was so close to two malls so we could get the kids... More

Was this review helpful? Yes
Tammi G, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you so much for your review. We appreciate the feedback and hope that you will stay with us again. Have a great day! Sheri Dawsey AGM More

Ontario, California
1 review
4 of 5 stars Reviewed March 13, 2014

Been stopping here for years and the location and service is excellent. Unfortunately the rates have recently increased which is disappointing as there are cheaper hotels available very close by. Can't say whether these are better value for money though as not stopped at them (yet). Would recommend this hotel though for its location and friendly staff.

Was this review helpful? Yes
Tammi G, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for your review. We appreciate the feedback. Have a great day! Sheri Dawsey AGM More

Owners: What's your side of the story?
If you own or manage TownePlace Suites Ontario Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to TownePlace Suites Ontario Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about TownePlace Suites Ontario Airport

Address: 9625 Milliken Ave, Rancho Cucamonga, CA 91730
Phone Number:
Location: United States > California > Rancho Cucamonga
Price Range (Based on Average Rates): $
Hotel Class:2 star — TownePlace Suites Ontario Airport 2*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Travelocity, Marriott, Expedia, Priceline, Tingo, Cheap Tickets, Hotels.com, BookingOdigeoWL, Venere and Agoda so you can book your TownePlace Suites Ontario Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Towneplace Suites Ontario Airport Hotel Rancho Cucamonga
Towneplace Suites Rancho Cucamonga

31 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (4)
Viewed
Room/suite (3)
Viewed
1:38
Videos (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (28)
Viewed
Room/suite (11)
Viewed
Hotel & grounds (6)
Viewed
Dining (3)
Viewed
Pool/beach area (1)
Viewed
Other (7)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The NEWLY RENOVATED TownePlace Suites by Marriott is your answer to Extended Stay lodging. Each renovated guest room comes with a Fully equipped kitchen, Microwave, Refrigerator, Dishwasher. Room Services such as: Hairdryer, In-room coffee service, Iron w/ironing board, Free Internet Access. Features: Free Fax and Copier Service, Dry Cleaning Service Available, Outdoor Pool/Spa and a Generous Points Program.Conveniently located across the street from Ontario Mills Shopping Center. Walking Distance to dinning, shopping and entertainment. Complimentary Airport Shuttle. ... more   less 
Number of rooms
112

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer