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TownePlace Suites Ontario Airport

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9625 Milliken Ave, Rancho Cucamonga, CA 91730
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TownePlace Suites Ontario Airport
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TownePlace Suites Ontario Airport
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69 reviews from our community

Traveler rating
    20
    28
    14
    4
    3
See reviews for
24
10
6
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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Redondo Beach, California
Top Contributor
133 reviews 133 reviews
47 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I must say, to write this kinda bums me a lil bit. The property is quite nice, located in an area full of shopping choices and fine restaurants within walking distance. Once I was checked in, the room we had (studio suite #417) was quiet away from the noisy front area which included the pool, which I appreciated. The problem... More 

Was this review helpful? Yes 1
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for your review. I apologize for the confusion. Marriott does offer the option of Advanced Purchase, this options gives a disounted rate for advance payment. When this option is selected it is very difficult to change it at the property level. I understand the frustration this can cause. I'm glad you liked our location. Have a great day! More 

Silverdale, Washington
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My family of 6 stayed at this hotel for 5 nights. It's one of the older hotels in the Rancho area. (at least it looks that way) The hallway carpets are filthy. We tried to check-in early (about 1:30pm) and was rudely told that no rooms were ready yet. (The front desk girl didn't even take our name or any... More 

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Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for your review. We do apologize for the issues you experienced during your stay. Wes tive to give outstanding service and it appears that we have fallen short of this goal. Thank you for staying with us. Sincerely, The Service Team More 

Louisville, Kentucky
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 19, 2015

We recently spent 2 nights at this hotel. The rooms with 2 beds are very spacious and well-appointed. The location of the property is good.The staff are incredibly friendly, helpful and accommodating. We had a problem with our air conditioning and the staff went out of their way to correct the problem.

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Apple Valley, California
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 4, 2015

We stayed at this hotel for an overnighter due to my having an early morning appointment nearby. I was blessed with a friend of mine using his "points" to rent me this room. Overall, the room was very clean and comfortable with nice amenities like a kitchenette and fridge. The room felt "small" compared to other hotels of the same... More 

Was this review helpful? Yes 1
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Hello! I'm sorry to hear that we have fallen short of your expectations. We do strive to provide that service that all of our guests expect. Unfortunately, the layout to the hotel does not fit everyone's expectations. However, on a positive note, we are ungoing a lobby renovation around summertime to enlarge our breakfast area, and our front desk as... More 

Cave Creek, Arizona, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 18, 2015

My sister & I were there because my father passed away. The hotel was very nice & the location couldn't have been better. The staff were very helpful and friendly. They went out of their way to make us feel comfortable. We had other family come in for the funeral and they went out of their way to accommodate us.... More 

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Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Dear Valued Guest, Thank you so much for your review. We are delighted to hear that you enjoyed your stay and found our staff to be helpful. We enjoyed having you as our guest even though we are sorry for your loss. We hope that you will visit us again the next time you are in the area. Sincerely, The... More 

Munich, Germany
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 31, 2014

The Towneplace Suites in Rancho Cucamonga is a great hotel for stop over on our trip to Las Vegas. The hotel is perfectly located between Ontario Mills Outlets and Victoria Garden Shopping Centers, which gives us perfect opportunity to be prepared for our summer trip. The hotel is clean, quite has a friendly service and enough free parking opportunities. You... More 

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WALNUT
Contributor
11 reviews 11 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 12, 2014

This hotel is very nice. The front desk was very polite and courteous. The room was also very nice. The only improvement that is needed is that the front lobby should not have empty pots of coffee at 11am in the morning.

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Chandler, Arizona
Contributor
11 reviews 11 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 22, 2014

This is a good value for the money and as a Marriott brand. Stayed here for a night on the way back to Arizona. Front desk was very accomodating & helpful. This hotel is conveniently located off I-10 which is a plus and has plenty of food places nearby. Would stay at this hotel again. Thx

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North Andover, Massachusetts, United States
1 review
5 of 5 stars Reviewed October 20, 2014

While I was here the service was excellent, everything I need it from room service to Laundry service was as promised, my room was always clean and picked up. I requested to to be moved to a suite and they kept and moved my things into the new room. Any questions I had were answer I'm very satisfied with the... More 

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Costa Mesa, California
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 1, 2014

My family stayed here for one night after a race at the Auto Club Speedway. The staff was very nice and accommodating. Our room was nice and large. It worked out very well for us. The breakfast was pretty good. They had a decent selection. The hotel itself is very close to restaurants and shopping, including the Ontario Mills Mall.... More 

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