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Four Points by Sheraton Ontario-Rancho Cucamonga

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11960 Foothill Boulevard, Rancho Cucamonga, CA 91739
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Four Points by Sheraton Ontario-Rancho Cucamonga
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214 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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California
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 1 week ago

Stayed here recently and asked for early check in and was denied. I had to call Sheraton Guest Relations where they had to call and nicely ask for an early check in for me. I thought this was stupid due to the fact that Sheraton has a piece on their site asking what time is my preferred check in? What... More 

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Hyattsville, Maryland
Level Contributor
85 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I was on a business trip with several members of my family and stayed at this location several times before. My older sister made reservation online prior to checking into the hotel they incorrectly charged her credit card for two rooms and the entire stay. On arrive at the hotel they tried to charge her credit card a third time... More 

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FPRCGM, General Manager at Four Points by Sheraton Ontario-Rancho Cucamonga, responded to this review

Dear Ant1007, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I am very sorry that we made multiple... More 

Tacoma, Washington
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed May 26, 2015 via mobile

Down for the weekend. The room met my standard for cleanliness. The size of the room was fine. No big issues or complaints from my daughter or her teammates. If my daughter doesn't complain in the morning about sleeping then the bed is comfortable. Average, we might stay again.

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Minneapolis, Minnesota
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 20, 2015

I traveled with my sisters and 3 nieces to visit my other niece who moved to Rancho Cucamonga last March. She told us to book and stay at the Four points Sheraton I Rancho. This property is only four years old but well maintained and staff is friendly and rooms clean. Great location and great if you need to stay... More 

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Indianapolis, Indiana
Level Contributor
47 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed May 17, 2015

This an excellent property for traveling out of Ontario Airport. The hotel is located directly off I-15 and on the historic Route 66. Getting to the airport from here is a breeze and you will not need to feel rushed. The hotel is beautifully appointed and the rooms are spacious. I only interacted with the front desk team, but everyone... More 

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Fahaheel, Al Kuwayt, Kuwait
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed May 8, 2015

Four points by Sheraton at Rancho Cucomanga is located in the Historic Highway 66 and close to the shopping places like Ontario Mills and Victoria gardens. The Hotel is of reasonable quality and the rooms are clean. Breakfast is normal. Internet is with good speed. Two problems I see, there is no electric switch near the bed - switch is... More 

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Los Angeles, California
Level Contributor
51 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed April 8, 2015

We were going to stay at a different property but my client was staying here so we switched. Overall I was not impressed. The first room we got smelled like smoke so they moved us. The second room everyone said described the smell as "armpit" but I am not allergic to armpit so we put on the A/C and stayed.... More 

Was this review helpful? Yes 1
San Diego, CA
Level Contributor
128 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
3 of 5 stars Reviewed March 21, 2015

We have been staying at this 4 Points around twice a year for the past 5 years. They have "remodeled" the bar/restaurant area and whoever was responsible should be embaressed to say the least. They took out all the comfy couches and chairs surrounding the fire place, changed the lighting (non-adjustable) and replaced other furniture with stuff that resembles an... More 

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Lake Havasu City, Arizona
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed March 14, 2015

Cleanliness was very good. Bed comfort was good also. Hotel was busy so there was a lot of door slamming and people up and down the halls. On the first stay I was right by the elevator and it was noisy. On the second stay I was further down the hall and not facing foothill blvd. so it was much... More 

Was this review helpful? Yes 1
Royal Tunbridge Wells, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 3, 2015

Stayed here for 5 weeks and it was very comfortable. Nice staff, good food. I stayed on the club floor which had or'dourves each night and a fridge stocked with soft drinks to help yourself. Swimminpool was nice. Spent most weekends in Santa Monica which was about an hour drive away.

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