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Extended Stay America - Sacramento - White Rock Rd.

2.0 of 5
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10721 White Rock Rd, Rancho Cordova, CA 95670 (Formerly Extended StayAmerica Sacramento-Rancho Cordova)
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Extended Stay America - Sacramento - White Rock Rd.
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Ranked #14 of 17 Hotels in Rancho Cordova
A recent review
5 of 5 stars Reviewed August 20, 2014
KelsBryan
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52 reviews from our community

Traveler rating
    24
    8
    3
    6
    11
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7
5
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16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Extended Stay America - Sacramento - White Rock Rd.
See the most recent reviews
1 review
5 of 5 stars Reviewed August 20, 2014

Staff at the hotel was nice and friendly. Kitchens were nice and had kitchen wares to cook. Close by restaurants and gas station as well. Just right off the freeway and easy to find. Staff gave me towels when I needed them. Easy check in and check out. I'm glad I found them in Rancho. I've stayed at the one... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am glad to read that you were pleased with our location, and that you received friendly and helpful service from my staff. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our... More 

Rancho Cordova, California
1 review
5 of 5 stars Reviewed July 29, 2014

Hello my name is Anthony Sanford I have been staying at the extended stay for almost 2 years now. They have kitchens that allow you to cook to save money. They have a very good staff of knowledgeable people and very professional. If I had to stay somewhere again I would definitely choose the extended stay. Again I would like... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Anthony - Thank you for taking the time to write a review of your stay. We are glad that you had such a pleasant stay. It was our pleasure to host you. We are proud of our staff for providing you with superior service throughout your stay. Thank you again for your kind words. We would love to provide you... More 

Massachusetts, USA
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 15, 2014

Not a very safe place to stay. Police came every other day to arrest people in the hotel for heaven knows what. Not pet friendly. No pool, no fitness room and no real room to walk your pet. Breakfast consists of an apple, a packaged muffin from the supermarket and a sports bar - Yuck!

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I would like to sincerely apologize that you saw the police activity at our hotel. At Extended Stay America, we do not condone any illegal activity and we work very hard to make sure our hotel is safe. As well, I regret to hear... More 

Sacramento, California
2 reviews
1 of 5 stars Reviewed June 28, 2014

We moved in on june 3rd. On second night here awoken by a loud grinding noise at 3 o'clock in the morning. The sound seems to come from the floor ceiling and walls all at the same time; it is loud enough to make ordinary conversation impossible. And you can forget about sleep. Otherwise the services are good, but do... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

The feedback provided in your review is much appreciated. The noise disturbances you described are unacceptable, and I sincerely apologize for your experience. If this issue persists, please contact our staff so that we can resolve it as soon as possible. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please do... More 

san francisco
Senior Contributor
43 reviews 43 reviews
35 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed June 15, 2014

My four nights here were just great. Quiet, comfortable, inexpensive. I hadn't heard of the brand but my usual hotel was booked on the Saturday, so I used Expedia. I'm delighted with the full kitchen, the big tub of dishes, pans, glasses ... even a toaster! I can't fault this place ... there's no ice machine and the breakfast is... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Thank you so much for sharing your experience with us. I am so glad that you truly enjoyed your room, especially the fully equipped kitchen. It is wonderful to read that you consider us to be your Sacramento home! We look forward to seeing you in the future, when your travels bring you back to our area. More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 12, 2014

it was not how it had been in the past as all the accommodations were not up to par and it was very noisy lots of slamming of doors knocking on walls just not the same experience I've had in the past I'm hoping this was a fluke and does not happen often or I will not be able to... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you experienced some noise disturbances during your visit with us. I will be reviewing your comments with our staff to ensure your experience is not repeated. Thank you very much for bringing this to our attention. We hope to have the opportunity to provide you... More 

Contributor
20 reviews 20 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 6, 2014

As all the trips prior to this one in mid-to-late March. It was only 2 nights turned into almost 2 weeks thank you to all the staff at ESA WhiteRock everything went very well and they were at the top of there game as far as accommodating our stay was the best for our extended length trip to Sacramento,CA. Thank... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Thank you for taking the time to write a review of your stay. I am happy to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future! More 

Rancho Cordova, California
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 12, 2014

This experience was bad from the start. Being told upon arrival that I couldnt check in because he already updated his computer and it would show it as the following day. I explained I had already made the reservation over the phone and provided my card number. He said you have to pay cash now cant run the card and... More 

Was this review helpful? Yes 3
Sonoma,ca
1 review
5 of 5 stars Reviewed March 1, 2014

What was supposed to one week of helping people/our friends. Turned into three weeks of continuous work. But thank God for Extended Stay America to be there for you at the end of a very long day. Too be able to come home and relax, eat, shower, watch a little tv and then get a good night's rest before we... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Thank you for taking the time to write a review of your stay. I’m glad that we were able to be your ‘home away from home’ while you were in our area. We look forward to providing you with another comfortable stay the next time you're in town. More 

San Jose
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 20, 2013

I've stayed here before and is a very nice hotel with professional staff. There is a full kitchen where one can fix meals so one can eat healthy. I'd highly recommend this hotel. Note, this hotel is being renovated. The rooms as they are now are superior before the renovation than other 2 star hotels I've stayed in the past.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

It is so rewarding to read that you had a wonderful stay with us. Thank you for your comments. I am glad to read that you were pleased with our renovations. Our team takes great pride in their work so they were very pleased that they provided great service to you. Thank you again for your kind words. The staff... More 

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