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Extended Stay America - Sacramento - White Rock Rd.

2.0 of 5
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10721 White Rock Rd, Rancho Cordova, CA 95670 (Formerly Extended StayAmerica Sacramento-Rancho Cordova)
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Extended Stay America - Sacramento - White Rock Rd.
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Ranked #14 of 17 Hotels in Rancho Cordova
A recent review
5 of 5 stars Reviewed November 19, 2014
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52 reviews from our community

Traveler rating
    24
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    3
    6
    11
See reviews for
7
5
8
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Nevada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

booked/paid for online for a room with a king bed for three days, checked at 9 pm, room was dirty and was forced to take a queen bed room and since I had booked the room with Hotels,com, no adjustment price in per night.

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Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Thank you for your recent review of your stay. I sincerely apologize that we did not had a king bed available for you at check-in and that you experienced cleanliness issues. In response to your feedback, I have meet with our staff to make sure all rooms are thoroughly inspected before guest arrivals as well to make sure guests are... More 

1 review
2 of 5 stars Reviewed February 12, 2015

I stayed at this hotel for 2 nights this past weekend. First of all when I entered my first room I realize the bathroom was not clean there was a long hair just sitting on the toilet waiting for me.later during the day the room got hotter and hotter forcing me to ask to be moved which they did without... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

I received a copy of your review and wanted to take a moment to personally respond. I am sorry to hear that your heater did not work in the room. In response to your feedback, I am glade you were moved right away. I am grateful for the feedback you provided so we are able to continually improve our hotel.... More 

Rancho Cordova, California
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed January 30, 2015

we stayed here two weeks and at the time we were paying out third week the hotel clerk accepted our payment and then slipped us a letter stating tjat we were basicly slobs. they stated that out room was cluttered with debri and a health hazard to guests and employees. our room say far from that! we did store a... More 

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Temecula, California
1 review
1 of 5 stars Reviewed January 18, 2015

First of all when I arrived at the hotel the Manager Shaima was arguing with her employee. Very bad first impression. The check in process was lengthy and I felt as if there was way to many questions. I got to my room and there was hair in the bathroom. That was very disgusting. I called down to the office... More 

Was this review helpful? Yes
Manager_11525, Owner at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Thank you for your recent review of your stay. I am sorry to hear that our staff was arguing in the hotel. That is certainly not the first impression we wanted you, or any guest, to have upon arrival. In response to your feedback, I am sorry you found hair in your room and that the bathroom was not fully... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 7, 2014

We traveled up North from LA and booked two rooms with two beds in each room. We were only given queen size beds and when we addressed the issue with the front desk we told that "those rooms go like hot cakes around here, sorry". If you didn't have rooms with two beds available then why did you let us... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Thank you for your recent review of your stay. I am so upset to read of the incident with your car in our parking lot during your stay with us. Please know that we take the safety of our guests very seriously at our hotel. I will be sharing your experience with my security staff so that we can better... More 

Contributor
20 reviews 20 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 19, 2014

If you want to stay at a Quality Hotel at a discount in Rancho Cordova/Sacramento, stay at Extended Stay America Whiterock. The staff is eager help you in any way you need, the rooms have kitchenette with an apartment size refrigerator, cook top, microwave, toaster, coffee maker, and dishes/utensils upon request. The beds are very comfortable, and they have flat... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Thank you for taking the time to write a review of our hotel. I am glad that you enjoyed our helpful staff, your comfortable bed and your fully equipped kitchen during your visit with us. I will be sure to share your kind remarks with our entire team. Thank you for choosing Extended Stay America. We hope to have the... More 

Gilroy, California
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed October 21, 2014

I have stayed at this property several times with no issues. However, on my most recent stay I had to deal with a room next door that had quite a party that started about 1am and lasted with a complete blowout and fighting around 3:30am. My frustration comes from the lack of response by the manager on duty that evening,... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you experienced such severe noise disturbances from another guest. I am so sorry to read that we did not adequately assist you in our response to this problem. In response to your review, I will be working with my entire... More 

1 review
4 of 5 stars Reviewed September 24, 2014

The WiFi sucks but my experience was alright. There's nearby restaurants and a safe park for kids to play. The room was clean and the staff professional. I'd definitely stay here again........................,............

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Thank you for taking the time to write a review of our hotel. I am glad to hear that you found our hotel to be clean and in a safe location. As well, I'm happy you were pleased with our staff during your visit with us. I will be sure to share your kind words with our staff. Still, I... More 

1 review
5 of 5 stars Reviewed August 30, 2014

Everything from check in to checkout is fast & easy, thats very important to me and they do it. The staff is very friendly and professional. The rooms are very nice clean and always plenty of linens and extra towels. The staff is the best Jenny, Samson, and Sandy thank you for making my home away from home so enjoyable.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Brittnie - Thank you for taking the time to write a review of our hotel. We are so glad that you received quality, efficient service and enjoyed your clean, comfortable room. Thank you again for your review. We hope to see you again in the future. More 

1 review
5 of 5 stars Reviewed August 26, 2014 via mobile

The location is great! Close to stores I frequent. Staff is very friendly and welcoming!Shaima Jenny and Samson left lasting impressions that will definitely bring me back here! Not to mention breakfast is delicious! This place has my vote

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Thank you so much for sharing your experience with us. I truly appreciate your comments regarding the staff and location of the hotel. I am also pleased to read that you enjoyed our grab-and-go breakfast. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. More 

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