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Extended Stay America - Sacramento - White Rock Rd.

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10721 White Rock Rd, Rancho Cordova, CA 95670 (Formerly Extended StayAmerica Sacramento-Rancho Cordova)
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1 room 1 adult
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Extended Stay America - Sacramento - White Rock Rd.
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59 Reviews from our TripAdvisor Community

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Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 18, 2015 via mobile

We had a another fabulous stay at ESA Whiterock in Rancho Cordova, CA. Shaima and her well trained staff did not let us down, it felt like we were at home when we away from home. We were in Sacramento to take care of personal business and helping a friend in need. We booked two nights but extended it to... More 

Helpful?
Thank edval97
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Thank you for taking the time to write a review of your experience with us. I'm so glad that to hear you had a great stay! I am proud of our staff for providing you with friendly and accommodating customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in... More 

Rancho Cordova, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed October 14, 2015

Room was missing handles, coffee pot, dishes, smelled and took forever to check in even with a reservation. They told me they couldnt run my card I had to pay cash and the deposit on top of it. Then kept my $75 deposit telling me the room smelled. No kidding... Then told me the room was under construction and should... More 

Helpful?
Thank Erik G
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available at the front desk. In response to your feedback, I will make sure we are clearly communicating... More 

Roseville, California
1 review
2 of 5 stars Reviewed October 14, 2015

I enjoyed my stay here to the fullest but was very put off by the managers attitude towards residents. She needs customer service training or a new job. She never smiles and anytime I let her know my rooms was not cleaned as scheduled, she acts as if they are doing me a favor by cleaning my room. Everyone else... More 

Helpful?
Thank Wale T
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Thank you for your recent review of your stay. Please accept our apologies for the service issues you experienced. In response to your feedback, we will make sure each guest receives professional customer service. I am grateful for the feedback you provided so we are able to continually improve our hotel. It would be our pleasure to have you stay... More 

Denver, Colorado
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed October 6, 2015

The Extended Stay America was a casual, clean, nice place to spend a few days. The staff is friendly and efficient. The room was clean and comfortable with all of the amenities mentioned on their site. The bed was clean and comfortable and the water was hot with good pressure. Your room will not be cleaned during your stay if... More 

Helpful?
1 Thank deeppurple1
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies that our housekeeping services were not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Still, I am glad to read that you had a positive... More 

Youngstown, Ohio
1 review
1 of 5 stars Reviewed September 1, 2015 via mobile

I used my debit card and made a reservation at their tollfree number. The next day my bank got ahold of me. There were fraudulent charges on my debit card. I'm convinced it was no coincidence. At the motel the a/c did not work properly. Turns out it is by design. Other quest I spoke with had the same problem.... More 

Helpful?
Thank Edward N
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Thank you for providing us with details about your stay. I sincerely apologize that your stay was not to our company’s high standards. We provide housekeeping services to guest staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will have our maintenance engineer inspect our AC... More 

Rancho Cordova, California
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 18, 2015

stayed here with family when I traveled in town for a funeral. Our entire family occupied tis hotel. Good service, but slow check in. Hotel is clean with plenty of parking. Lots of other hotel traffic in the area. Lots of noise of cars from parking and near by hotels. (people in and out a lot) this is a business... More 

Helpful?
Thank kellytan1026
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Thank you so much for sharing your experience with us. I'm glad that you had a great stay and that we were able to accommodate your needs. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

Weston, Wisconsin
Level Contributor
3 reviews
5 of 5 stars Reviewed June 12, 2015

we booked the room while we lived in wisconsin, and had it all setup for our arrival , they had the first floor room, that we had booked, got us all our kitchen items we needed, and made the stay after such a long drive ( 2321 mi) relaxing.

Helpful?
Thank dennis l
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Thank you for taking the time to write a review of our property. I'm thrilled we were able to accommodate your needs with a relaxing stay with great customer service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Nevada
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed March 28, 2015

booked/paid for online for a room with a king bed for three days, checked at 9 pm, room was dirty and was forced to take a queen bed room and since I had booked the room with Hotels,com, no adjustment price in per night.

Helpful?
Thank fleetoperator
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Thank you for your recent review of your stay. I sincerely apologize that we did not had a king bed available for you at check-in and that you experienced cleanliness issues. In response to your feedback, I have meet with our staff to make sure all rooms are thoroughly inspected before guest arrivals as well to make sure guests are... More 

1 review
2 of 5 stars Reviewed February 12, 2015

I stayed at this hotel for 2 nights this past weekend. First of all when I entered my first room I realize the bathroom was not clean there was a long hair just sitting on the toilet waiting for me.later during the day the room got hotter and hotter forcing me to ask to be moved which they did without... More 

Helpful?
Thank jcontreras14
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

I received a copy of your review and wanted to take a moment to personally respond. I am sorry to hear that your heater did not work in the room. In response to your feedback, I am glade you were moved right away. I am grateful for the feedback you provided so we are able to continually improve our hotel.... More 

Rancho Cordova, California
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed January 30, 2015

we stayed here two weeks and at the time we were paying out third week the hotel clerk accepted our payment and then slipped us a letter stating tjat we were basicly slobs. they stated that out room was cluttered with debri and a health hazard to guests and employees. our room say far from that! we did store a... More 

Helpful?
Thank davis775
Questions? Get answers from hotel staff and past guests. Ask a question

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