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BEST WESTERN Poway/San Diego Hotel

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13845 Poway Road, Poway, CA 92064
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BEST WESTERN Poway/San Diego Hotel
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115 Reviews from our TripAdvisor Community

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Traveler rating
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    37
    23
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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  • Italian first
  • Any
English first
  • All months
    (115)
  • Mar-May only
    (29)
  • Jun-Aug only
    (22)
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    (29)
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    (35)
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Calexico, California
2 reviews
4 of 5 stars Reviewed 1 week ago

The room was small but very clean. Comfortable bed, shower, TV set, A/C was not noisy and cool efficient for this time of the year. Decent complementary breakfast, healthy enough to start a day. The morning attendant was friendly and allowed me to check out at 12:30pm on a busy Friday. This day I heard a Best Western front desk... More 

Was this review helpful? Yes
Mesa, Arizona
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have stayed at many Best Westerns and typically prepare myself for shabby grounds, creaky beds, and thin towels. This hotel was a pleasant exception. I'll break this down by factors I think are important: Safety: As you may guess by looking at the map, this hotel is situated in a car dealership area. It was pleasant and we felt... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Selma, California
1 review
5 of 5 stars Reviewed 4 weeks ago

I really enjoyed my stay here. The service was great. Breakfast was yummy. My kids loved it. The beds were comfortable and I liked that they are one of the few that actually have a shower cap available already in the room.

Was this review helpful? Yes
LOS ANGELES, United States
1 review
5 of 5 stars Reviewed April 28, 2015

It was bound to happen one day, I lost a keepsake diamond earring and I searched for some time but could not find it. I told the desk I had to leave for the day. The staff came in, swept the room and couldn't find it. So they sent in the housekeeping manager, who they say can find anything and... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
General M, General Manager at BEST WESTERN Poway/San Diego Hotel, responded to this review

Dear Fred T, Thank you for taking the time in reviewing the Best Western Poway Inn. We are thrilled to hear we have “great staff” at our hotel. We strive in providing our guests with excellent quality service and are touched you took notice. We look forward to your next night with us and appreciate your feedback regarding the Best... More 

Poway, United States
1 review
4 of 5 stars Reviewed April 23, 2015

It was good. There were some dirty napkins under the bed that we saw as we were leaving the room. Other than this the rooms was clean, all the items were in working order. it was okay. The dirty napkin bugged me allot i wish I had seen it at the beginning rather then the end of our stay.

Review collected in partnership with Best Western

Was this review helpful? Yes
General M, General Manager at BEST WESTERN Poway/San Diego Hotel, responded to this review

Dear Sina S, Thank you for investing your time in reviewing our hotel. Please accept our sincerest apologies regarding the challenge you faced while at our property. Your concern has been addressed with our staff, so that improvements can be made. We hope to see you again, during your next trip to San Diego. Once more, thank you for reviewing... More 

Pomona, California
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 1, 2015

Clean hotel with friendly staff. Check-in and check-out were very easy. The breakfast was better than the standard continental breakfast. They had a waffle station, sausage, toast, cereal, whole fruit, juice and coffee. My dog was traveling with me, so that is why I chose this hotel in the first place. The on site dog run was a plus so... More 

Was this review helpful? Yes
General M, General Manager at BEST WESTERN Poway/San Diego Hotel, responded to this review

Dear Stephanie M, Thank you for providing feedback regarding your stay at the Best Western Poway Inn. We are thrilled to hear we are a “clean hotel with friendly staff”. We strive in providing our guests with excellent quality service and are touched you took notice. As you mentioned, we are a pet friendly hotel and are delighted you furry... More 

1 review
4 of 5 stars Reviewed March 24, 2015

My boyfriend and I had a great stay here, the single queen size room was very cozy and it felt just like home. The bathroom was very nice and clean. I loved how they had 2 long mirrors in the room. The area is very quiet and pleasant. No complaints at all. Would definitely stay here again.

Was this review helpful? Yes
General M, General Manager at BEST WESTERN Poway/San Diego Hotel, responded to this review

Dear Laura L, Thank you for taking the time in reviewing the Best Western Poway Inn. We are thrilled to hear you had a “great stay” at our hotel. We work hard in providing our guests with a memorable experience and are so pleased to have accomplished said task. We look forward to your next night with us and appreciate... More 

Oxnard, United States
1 review
1 of 5 stars Reviewed March 9, 2015

In brief, was NOT given the room that I had called and made the reservation for. I had also, told them on the phone that I would be bringing my 2 dogs and a baby under 1. The room we were given smelled HORRIBLE of cigarettes, both from someone smoking in the room AND the smoking area was right outside... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
General M, General Manager at BEST WESTERN Poway/San Diego Hotel, responded to this review

Dear Katie N, Thank you for investing your time in reviewing our hotel. We always aim to wow our guests and are disappointed to have missed such an opportunity with you. Please accept our sincerest apologies regarding the challenges you faced with at our property. Your concerns have been addressed with our staff in hopes of improving our hotel. We... More 

1 review
2 of 5 stars Reviewed March 8, 2015 via mobile

The hotel is an old one and definitely shows it in the many repairs that are needed. The toilet in our room leaked and left water puddles all over the floor. The cheap towel rack fell on my daughter leaving scratches down her back. I slipped and fell in the tub and had to be taken to the hospital. When... More 

Was this review helpful? Yes
General M, General Manager at BEST WESTERN Poway/San Diego Hotel, responded to this review

Dear Orion619412, Thank you for investing your time in reviewing our hotel. We always aim to wow our guests and are disappointed to have missed such an opportunity with you. Please know that we did our best to address each situation during the time of your stay and have addressed your remaining concerns with our staff. The safety of our... More 

Poway, United States
1 review
5 of 5 stars Reviewed March 1, 2015

This hotel had just what I was looking for! They offer free internet, a microwave and fridge in room, HBO, and free breakfast. I could not find better for the price! They don't charge you extra fees to stay there and have a flexible cancellation policy. Staff was also helpful and nice!

Review collected in partnership with Best Western

Was this review helpful? Yes
General M, General Manager at BEST WESTERN Poway/San Diego Hotel, responded to this review

Dear Jennafer B, Thank you for providing feedback regarding your stay at the Best Western Poway Inn. We are thrilled to hear our hotel is a “wonderful value”. We strive in providing our guests with a memorable experience and are so pleased to have accomplished said task. As you mentioned, we do offer a complimentary breakfast and are delighted you... More 

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