Cold, dark, outdated. One face towel in the room for 2 people. Tried to get more...told they didn't have any more....what??? Almost every time we came back to the room the key wouldn't work. The voice mail light keep flashing even though no messages....this place is like "The Shinning" movie! This is a white elephant...not recommended as a place to... More

We checked in yesterday, just a little early and they did not have a problem with that. The girl who worked at the front was very nice and the person who I believe was the gm was pleasant. It was explained to us that this was a non-smoking property, but upon going to our room we could see smoking on... More

From walking in the lobby door this had to of been the WORST place I have ever experianced. I did book through travelocity and their hidden hotel thing. Well most 2 stars ask for a 25 dollar deposit cash/card. well I start to check in and the guy at the front then tells me its a 100 dollar authorization or... More

I arrived at 2:20 with my two children to check in. The clerk, apparently the front desk manager told me that she had no rooms available while there were only two cars in the parking lot and no other customer in the lobby. She asked us to wait until 3 pm. We left after some waiting and came back at... More

When we arrived at 12:00 am to the original hotel we booked (aloft in Ontario, CA) we were told they didn't have a room for us because the air conditioing wasn't working. We arrived by two taxis because there were 5 of us. Luckily the drivers didn't leave. It was a $50 cab ride each from the aloft to this... More

Stayed there on July 21 with intentions of just relaxing after going to Jazz Fest West. Got checked in okay. Went to the room and did not have towels. Also found out that the remote for the tv did not work. Called the front desk for assistance and, more than an hour later, staff brought us 2 bath mats and... More

I have stayed at this location twice before with no problems but my last stay here was a mess that started shortly after checking in and never stopped. It will remain my "last " stay at this hotel. Check in went smoothly but when we opened the door to our assigned room, we discovered it was already occupied! We got... More

Our stay was on 4/12/2012 - The desk clerk at check in was not helpful when asked for restaurants that deliver or other food options she just shrugged. Staff at check out were friendly and helpful. The hotel's info book lists a phone number for room service, there is none. The bathroom floor was sticky, there were small bits of... More