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Diamond Bar Inn & Suites

2.5 of 5 3200 Temple Ave, Pomona, CA 91768 (Formerly Shilo Hotel Pomona - Diamond Bar)
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Diamond Bar Inn & Suites
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Diamond Bar Inn & Suites
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39 reviews from our community

Traveler rating
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    6
    10
    8
    12
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Fullerton
2 reviews
2 of 5 stars Reviewed yesterday NEW

Had a hard time finding the hotel...the sign outside is for the Shilo Hotel. Check in process took a while. Only one person working at the front desk. He was very helpful. Upon getting into my room, my key didn't work, so I had to go back to the front desk for a new key. No soap to wash my... More

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San Diego, California
1 review
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 21, 2013

My boyfriend I and stayed here recently because he had a dental exam scheduled very early for the next morning nearby and we didn't want to be late. We checked in around 5 pm and grabbed lunch across the street; the location was very convenient because it was near a gas station, fast food and a drugstore all within walking... More

Was this review helpful? Yes 6
USA
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 19, 2013

I spent a week here while attending an event at the Fairplex; had plenty of opportunity to observe and evaluate. First, the front desk staff no matter the day or time of day, are professional, knowledgeable, and friendly. Second, the hotel is tired, but clean. Overall, I felt security was not adequate. The security seemed especially in adequate on Friday... More

Was this review helpful? Yes 2
Phoenix, Arizona
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 22, 2013

This place is almost always under $80, so for the price I think it is average. Like most hotels I review, this one is pet friendly. I have stayed at this property three times over the last year and have had really good experiences to 'what is the staff thinking' experiences. Rooms are large so having two dogs with me... More

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Santa Barbara
Top Contributor
60 reviews 60 reviews
35 hotel reviews
58 helpful votes 58 helpful votes
1 of 5 stars Reviewed June 12, 2013

According to a management review, Shilo Inn granted them a temporary Shilo franchise agreement with the understanding they must provide the same level of cleanliness & friendliness that Shilo Inns is so well known for. Unfortunately this does not appear to be happening. Pros -Chris at the front desk. -Allowing early check in due to room being ready. Some properties... More

Was this review helpful? Yes 2
Los Angeles, California
Top Contributor
134 reviews 134 reviews
65 hotel reviews
99 helpful votes 99 helpful votes
3 of 5 stars Reviewed May 5, 2013

I was here for 3 nights (Thurs to Sun). Room was large, partially updated furniture. Bathroom was small but has a tub. Room was tired but clean. Common area feels dated and walkways outside a bit dusty. But landscaping was well manicured. On weekdays, hotel was fine but doors don't look entirely secure and there's no safe, so I would... More

Was this review helpful? Yes 1
Los Angeles
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 7, 2013

Cold, dark, outdated. One face towel in the room for 2 people. Tried to get more...told they didn't have any more....what??? Almost every time we came back to the room the key wouldn't work. The voice mail light keep flashing even though no messages....this place is like "The Shinning" movie! This is a white elephant...not recommended as a place to... More

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Shilo I, General Manager at Diamond Bar Inn & Suites, responded to this review

Dear Carol M, Thank you for taking the time to let us know about your recent visit to the Shilo Inn Pomona Diamond Bar property. Shilo Inn is no longer the owner or manager of this hotel, however we have granted them a temporary Shilo franchise agreement with the understanding they must provide the same level of cleanliness & friendliness... More

Las Vegas, Nevada
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed September 30, 2012

We checked in yesterday, just a little early and they did not have a problem with that. The girl who worked at the front was very nice and the person who I believe was the gm was pleasant. It was explained to us that this was a non-smoking property, but upon going to our room we could see smoking on... More

Was this review helpful? Yes 2
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Additional Information about Diamond Bar Inn & Suites

Address: 3200 Temple Ave, Pomona, CA 91768 (Formerly Shilo Hotel Pomona - Diamond Bar)
Location: United States > California > Pomona
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Diamond Bar Inn & Suites 2.5*
Number of rooms: 160
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