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All 11 Pomona hotels

Sheraton Suites Fairplex

3.5 of 5 Hotel   |   601 W McKinley Ave, Pomona, CA 91768
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81%
Ranked #1 of 11 hotels in Pomona
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
68Z28 Lincoln, Nebraska
  • Overview
  • Reviews (201)
  • Photos (30)
  • Amenities
  • Q&A (1)
  • Room tips (32)
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201 people have reviewed this hotel

Traveler rating
    71
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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English first
Lincoln, Nebraska
Top Contributor
56 reviews 56 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

While this is an older Sheraton hotel on the Fairplex grounds, the rooms were clean and service was excellent. Parking was conveniently located around the hotel entrance. Very convenient to the LA county Fairgrounds. Was disappointed in that I was charged for bottle water that was in the room...I thought it was complementary.

Was this review helpful? Yes 1
Bainbridge Island, Washington
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 5 days ago NEW

Stayed here on my own dime, and was unimpressed. Room was obviously tired, furniture dinged up, phones looked circa 1995, I had to shake mine to get it to work. The bathroom, while functioning and clean was still well used .Room service was totally uninspired. Wifi was way slow. If I was here on business I could look the other... More

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Alicia B, Sales Coordinator at Sheraton Suites Fairplex, responded to this review

Dear Guest, We continue to strive and better our hotel condition, we sincerely apologize that during your visit we did not meet your expectations. I will definitely share your concerns with our executive committee to revisit our plans to enhance our property’s appearance. We take guest’s feedback very seriously and we thank you for bringing this to our attention. It... More

gilbert, az
Senior Contributor
45 reviews 45 reviews
31 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We've stayed here before and were quite pleased. Returned to area in July 2014 and stayed again...was not disappointed. Staff very friendly, rooms are clean, comfortable and maintained. The hotel is dog friendly with rooms on 2nd floor, this time we did not have our pet with us and stayed on 6th floor. Both times, rooms were very clean, staff... More

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Alicia B, Sales Coordinator at Sheraton Suites Fairplex, responded to this review

Dear Guest, Our team was pleased to read that you enjoyed your entire stay with us. Your kind words regarding our staff will be shared with the team as they take great pride in providing comfort for our guests. We enjoyed you detailed review as it mentions everything from our rooms (both pet allowed and not) to our restaurant, our... More

Los Angeles, California
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

This hotel looks reasonably good on paper but falls short on actual experience. Firstly, the "suite" is simply a hotel room with paper thin division between a sleeping area and the living area. Its cramped for a family of 4 with two small children. The two beds take up so much of the sleeping area that the door to the... More

Was this review helpful? Yes 1
Alicia B, Sales Coordinator at Sheraton Suites Fairplex, responded to this review

Dear Guest, Thank you for taking the time to comment on your most recent stay with us. Your observations highlight specific areas where with a more coordinated approach we could have minimized the discomforts you experienced. I have notified our management team so that we may look further into this matter. Our goal is to provide our guests with a... More

Los Angeles, California
Top Contributor
65 reviews 65 reviews
43 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I've stayed at this hotel a number of times for business this year, so I know it quite well. Overall this is a very nice hotel. The big plusses are: - All suites - Very comfortable beds and bedding with a choice of pillow firmness - The front desk staff is always courteous and helpful - The breakfast buffet is... More

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Alicia B, Sales Coordinator at Sheraton Suites Fairplex, responded to this review

Dear Guest, I want to take this opportunity to thank you for providing your feedback. We at the Sheraton Fairplex Hotel strive to provide our guests with a superior experience through our product and services. Insight such as yours will only aid us in attaining our goals and for this I thank you. I am disappointed that the refrigerators are... More

Orlando, Florida
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

I like the fact that the rooms are suites. The rooms were always clean and never had an issue. Great service and I like that they have free parking. We were mostly away from the hotel during the day, but it was always nice to come back to a clean and tidy room. For the price it's an overall good... More

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Alicia B, Sales Coordinator at Sheraton Suites Fairplex, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us. We would also like to welcome you back when your travel plans bring you to Pomona. We hope that next time you can experience some of the amenities that our property has to offer. Again thank you for taking... More

Corona, California
Contributor
11 reviews 11 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 22, 2014

The hotel is very nice and the rooms are spacious, well appointed, clean, and quiet. The Starbucks in the room is very welcomed in the room. It is the perfect hotel if attending something at the Fairplex.

Was this review helpful? Yes
Alicia B, Sales Coordinator at Sheraton Suites Fairplex, responded to this review

Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and choose to comment on your experience. Thank you again for taking the time to share your thoughts and we hope to see you again very soon. Sincerely, Alicia More

Huntington Beach, California
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 22, 2014

We made a reservation in April for a room on June 21 (the longest day of the year) we asked for a king sized bed and a view out the front of the hotel. When we arrived, were told all the king sized bed rooms (80) facing out the front were taken. How could that be, I made a reservation?... More

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Alicia B, Sales Coordinator at Sheraton Suites Fairplex, responded to this review

Dear Guest, On behalf of our Team I would like to extend my sincere apologies that we did not meet your expectations on your recent visit. Our goal is to provide our guests with a welcoming, home-away-from-home, and to hear that we did not properly carry out this promise is very disappointing. Please know that when making reservations guest are... More

Ogden, Utah
Contributor
20 reviews 20 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 16, 2014

When arriving at the end of May, the grounds were pretty with lavender-colored blooming trees and other foliage. The hotel lobby area is well laid out but not too big, nice rooms, and most convenient was the couple minute walk to Building 5 ( where I attended a Gem & Mineral Show). The staff were pleasant and helpful and the... More

Was this review helpful? Yes
Alicia B, Sales Coordinator at Sheraton Suites Fairplex, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and are happy to hear your mention of convenience of meeting space location. We hope to see you again very soon and if not, then at the next Gem Show. Thank you again for taking the time to review your visit.... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 1, 2014

We had a wonderful time at this Sheraton in Pomona. We came in from Albuquerque, New Mexico a 12 hour drive. Nice room layout for families.Great staff and good food!! We would definitely stay here again:)

Was this review helpful? Yes 1
Alicia B, Sales Coordinator at Sheraton Suites Fairplex, responded to this review

Thank you for not only taking a 12 hour drive to experience our property, but also for reviewing your stay with us. We greatly appreciate your comments and hope that if your future plans ever bring you back to Pomona that you will visit us again. We will be more than happy to welcome you back home, because as we... More

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Additional Information about Sheraton Suites Fairplex

Address: 601 W McKinley Ave, Pomona, CA 91768
Phone Number:
Location: United States > California > Pomona
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Suites Fairplex 3.5*
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Also Known As:
Sheraton Suites Fairplex Hotel Pomona
Sheraton Hotel Pomona
Sheraton Pomona
Pomona Sheraton

30 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Located near the 10, 210, and 57 freeways, the Sheraton Fairplex Hotel & Conference Center is close to the Ontario Airport, and offers easy access to all of the Southern California excitement. ... more   less 
Number of rooms
247

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Sheraton Suites Fairplex and other travelers.
1 question
26 days ago

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