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All 11 Pomona hotels

Sheraton Suites Fairplex

3.5 of 5 Hotel   |   601 W McKinley Ave, Pomona, CA 91768
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Ranked #1 of 11 Hotels in Pomona
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Sonyisgreat Las Vegas, Nevada
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214 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Las Vegas, Nevada
Contributor
13 reviews 13 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The only complaints I have with our stay is that the party downstairs that set off the fire alarm didn't invite us to the party  and the hotel does not offer free wireless internet in the room… Any room that costs over $100 a night, I think you can throw in free internet. The rooms here are open, big... More

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Mount Vernon, Iowa
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed at the Sheraton Fairplex one night for business, but I have to say it has the best hotel fitness center I've seen in a long time. Not just 2 treadmills, but they have multiple types of cardio equipment and a good variety of hand weights, and other equipment. Very nice space. The beds were very comfortable and the... More

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Alicia B, Public Relations Advisor at Sheraton Suites Fairplex, responded to this review

Dear Guest, Thank you for taking the time to share the details of your stay with us. The Sheraton Fairplex and Conference Center strives to provide our guests with a “home-away-from-home” experience and it is comments such as yours that motivates our staff to keep up the good work. We are pleased to hear you enjoyed our brand new Sheraton... More

Algoma
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is the hotel to stay at whenever you are in Pomona. The staff is very helpful and friendly. The rooms are clean, quiet, and comfortable. It is so nice to be able to walk out the back door and be at the Fairplex. Looking forward to my next stay.

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Alicia B, Sales Coordinator at Sheraton Suites Fairplex, responded to this review

Dear Guest, Thank you for the complimentary feedback. We are glad that you enjoyed your experience here with us and are even more pleased that you took the time to share your comments with us. Your kind words about our friendliness, helpfulness, cleanliness, and location are very well received and appreciated. We are happy to hear that you enjoyed your... More

Los Angeles, California
Top Contributor
74 reviews 74 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The rooms are all suites and very nice and roomy. The customer service is exceptional. There is a VIP gate to the fair on the premises and you enter right into the the large building areas. Also you can't park any closer to the fair.

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Alicia B, Sales Coordinator at Sheraton Suites Fairplex, responded to this review

Dear Guest, Thank you for your lovely review of your fair experience with us. We are glad to hear that you enjoyed the fair and our convenient location! Thank you for taking the time to share your feedback, we greatly appreciate your loyalty! Hopefully we will be welcoming you back to your "home-away-from-home" soon for another "non-fair" visit. If not,... More

Arizona
Senior Contributor
45 reviews 45 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Upon arriving, this hotel appeared very nice and clean. A couple hours into my stay though, while ironing, a bed bug came crawling across the ironing board! I killed it with a tissue and we left, as we had plans for the evening but called the front desk and was told they'd have an engineer check it out. Once we... More

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Alicia B, Sales Coordinator at Sheraton Suites Fairplex, responded to this review

Dear Guest, Please accept my apologies for the events that transpired. You have brought to our attention a very serious issue to any hotel. I apologize as the mention of such things should have set off an immediate chain of events. No matter the opinion of the employee, there should have been an offer of a room move. I apologize... More

Senior Contributor
24 reviews 24 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We stayed here last year and used their L.A. County Fair package, which includes, breakfast, fair tickets, parking and their VIP entrance into the fair grounds. We enjoyed their buffet which was really good and it changes menu daily. I especially like their beds. This year there was a Snafu between who was suppose to make our reservations and we... More

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Alicia B, Sales Coordinator at Sheraton Suites Fairplex, responded to this review

Dear Guest, Thank you for taking the time to review your most recent stay with us. At the Sheraton Fairplex and Conference Center we strive to provide our guests with a warm and welcoming experience each and every time. I am very pleased to see that you enjoyed your fair experience! Also thank you for complementing our staff, as they... More

Crestline, California
Top Contributor
118 reviews 118 reviews
75 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed 4 weeks ago

WE stayed here last year, for the LA county Fair. Same employees. One is a real unpleasant asaian woman. Don't like the look on her face. The other is a dyed-red hair lady named Miranda. Was travelling with a gentleman in a mobility device: so whast does Miranda do? Assign us a room THE FARTHEST AWAY from the elevator as... More

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Alicia B, Sales Coordinator at Sheraton Suites Fairplex, responded to this review

Dear Guest, Thank you for taking the time to write and share feedback from your most recent stay at The Sheraton Fairplex. Our guest comments are important to us as often times it may pinpoint an area of needed focus and attention. Please accept our apologies for the dissatisfaction on the of your room and service during your time spent... More

Los Angeles, California
Contributor
15 reviews 15 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed August 27, 2014

My son and I have stayed here four years in a row for a long weekend of attending the LA County Fair. The entire hotel staff is very friendly and accommodating. The rooms are very nice and spacious. They have an LA Fair deal where we get breakfast included and free Fair admission tickets everyday of our stay. The main... More

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Alicia B, Sales Coordinator at Sheraton Suites Fairplex, responded to this review

Dear Guest, Thank you for your loyalty and your lovely rendition of our fair experience. We are excited that fair time is among us again and are happy to be welcoming you and your son back to your "home-away-from-home" for yet again another fun filled weekend at the fair! Thank you again for taking the time to share your wonderful... More

St. Thomas
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 17, 2014

I have stayed at this property several times during the LA Expo at the fairgrounds. It is located right at the entrance gates and has great rooms and amenities. A pool and jacuzzi spa pool is next to the work out room. A great way to start the day with a swim and soak, and then a long soak to... More

Was this review helpful? Yes
Alicia B, Sales Coordinator at Sheraton Suites Fairplex, responded to this review

Dear Guest, Thank you for the wonderful review. We are grateful that you shared your lovely feedback in regards to our staff and amenities and location, just in time for the Fair. Fair time is approaching fast and your review is a lovely rendition of what the month of September can bring. Thank you for taking the time to review... More

New Jersey
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed August 14, 2014

This Sheraton is absolutely horrible. The service is horrible, the front desk staff was extremely dismissive. I stayed here in business for one night and would not recommend this hotel at all. The carpets are dingy and light fixtures damaged. The hotel needs a complete overhaul of staff and facilities. I am an SPG platinum reward guest and am accustomed... More

Was this review helpful? Yes
Alicia B, Sales Coordinator at Sheraton Suites Fairplex, responded to this review

Dear Guest, Please accept my sincere apology for the inattentive, service that you experienced at the front desk. This is certainly not the Sheraton experience we aim to provide our guests and I am truly sorry this happened to you. Our goal is to provide our guests with a welcoming, home-away-from-home, and to hear that we did not properly carry... More

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Additional Information about Sheraton Suites Fairplex

Address: 601 W McKinley Ave, Pomona, CA 91768
Phone Number:
Location: United States > California > Pomona
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Suites Fairplex 3.5*
Number of rooms: 247
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Also Known As:
Sheraton Suites Fairplex Hotel Pomona
Sheraton Hotel Pomona
Sheraton Pomona
Pomona Sheraton

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