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Sheraton Fairplex Hotel & Conference Center

#1 of 12 Hotels in Pomona
Certificate of Excellence
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601 West McKinley Avenue, Pomona, CA 91768
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Sheraton Fairplex Hotel & Conference Center
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Sheraton Fairplex Hotel & Conference Center
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253 Reviews from our TripAdvisor Community

Traveler rating
    97
    106
    27
    14
    9
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67
33
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84
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Suffern, New York
Senior Reviewer
8 reviews 8 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This high priced property is lacking in service. I stayed there a week and the room was not made up until late, late afternoon even though I called it to the attention of the desk staff. I was out of the room by 8 AM daily. In addition they "nickel & dimed" the guest. They left bottled water in the... More 

Was this review helpful? Yes
Alicia B, Guest Relations Manager at Sheraton Fairplex Hotel & Conference Center, responded to this review

Dear Guest, We appreciate your valuable feedback and apologize that your experience was inconsistent at our hotel. We will make sure that this information gets forwarded to the appropriate team so that our high quality standards are being upheld. We hope that you found some other aspects of our hotel to enjoy and hope to have the chance to improve... More 

Pittsburgh, Pennsylvania
Contributor
12 reviews 12 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We were in town for a college graduation and chose this hotel because it was as close to campus as we could get. Our room was extremely comfortable - good bed, good linens. One negative - when we checked in, we chose the "green option" - no fresh linens. We didn't hang the requisite card on the door, however, so... More 

Was this review helpful? Yes
Alicia B, Guest Relations Manager at Sheraton Fairplex Hotel & Conference Center, responded to this review

Dear Guest, Thanks for the great review. We are glad that you enjoyed your stay with us and hope to see you again soon! More 

Los Angeles, California
Top Contributor
171 reviews 171 reviews
80 hotel reviews
129 helpful votes 129 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here to go to the LA fairgrounds, which is just down the street from the hotel. Very convenient. Hotel lobby looks recently updated and so is the Club Lounge (excellent full breakfast, free soda, water and coffee). Rooms are very spacious. We're platinum members and got Club Lounge for free. Suite was on the club floor and very spacious.... More 

Was this review helpful? Yes
Alicia B, Guest Relations Manager at Sheraton Fairplex Hotel & Conference Center, responded to this review

Dear Guest, Thanks for the great review. We are glad that you enjoyed your stay with us and hope to see you again soon! More 

Dallas
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a smaller conference center hotel with basic services. What sets it apart is the staff. I had a large number of questions since I wasn't familiar with the area. They have pre-printed area maps, property maps, a guide with directions to local attractions and things you might need/want - churches, grocery stores, resturants in the area. Our room... More 

Was this review helpful? Yes
Alicia B, Guest Relations Manager at Sheraton Fairplex Hotel & Conference Center, responded to this review

Dear Guest, Thanks for the great review. We are glad that you enjoyed your stay with us and hope to see you again soon! More 

washington
Top Contributor
70 reviews 70 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for 3 nights. It feels similar to a large conference hotel (which it is). By this I mean that it has larger rooms for events and the bar is crowded because that is where many go. The decorations and furnishings are shabby although the bathroom is nicer. The rooms are large. Unfortunately they don't have smaller rooms so... More 

Was this review helpful? Yes
Alicia B, Guest Relations Manager at Sheraton Fairplex Hotel & Conference Center, responded to this review

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize that your time with us did not meet your expectations. While it is never pleasant to receive bad news from our guests, it is through your honest feedback that we are able to identify and correct our services. We hope... More 

Old Greenwich, Connecticut
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

Firstly, the area has nothing going for it. We had to stay here for a graduation because our favorite Claremont spots were sold out. Adjoining Pomona is a rough town. Yesterday this place still charges $260 a night for a $99 a night feel. The hotel looks like it hasn't been redecorated in decades. The brown and gold/beige decor is... More 

Was this review helpful? Yes
Alicia B, Guest Relations Manager at Sheraton Fairplex Hotel & Conference Center, responded to this review

Dear Guest, Thank you for sharing feedback from your recent stay with us. We will make sure that this information gets forwarded to the appropriate team so that our high quality standards are being upheld, we ultimately strive for service and hope to have another chance to improve upon this experience should your travels bring you back. More 

Los Angeles, California
Top Contributor
59 reviews 59 reviews
53 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Should say actually the best place to stay for long I'm a gold member with Starwood's and they treated me like royalty hear one of the best days I've ever had at a Starwood property very nice ground and rooms are well taken care of and the upgrade they gave me was awesome

Was this review helpful? Yes
Alicia B, Guest Relations Manager at Sheraton Fairplex Hotel & Conference Center, responded to this review

Dear Guest, Thanks for the great review. We are glad that you enjoyed your stay with us and hope to see you again soon! More 

Scottsdale, Arizona
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Overnight to break up 12 hour road trip. Had Chihuahua with us. Staff friendly, welcoming to animals, many others on property. High end comfortable bedding, public areas plush. Furniture in room dated, worn, does not match overall quality of hotel. Beautiful landscaping, convenient to freeway.

Was this review helpful? Yes
Alicia B, Guest Relations Manager at Sheraton Fairplex Hotel & Conference Center, responded to this review

Dear Guest, We appreciate your valuable feedback and glad that you chose to stay with us. We are constantly committed to improving our guest’s overall experiences and hope to see you again. More 

San Marcos, California
Top Contributor
64 reviews 64 reviews
25 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We had a nice stay here for an overnight. The rooms are all suites so the extra space is great. But they are dark and a bit dated although the showers seemed newly renovated. The lobby is spacious and restaurant/ bar is decent but not great. Overall a pleasant stay.

Was this review helpful? Yes
Alicia B, Guest Relations Manager at Sheraton Fairplex Hotel & Conference Center, responded to this review

Dear Guest, We appreciate your valuable feedback and glad that you chose to stay with us. We are constantly committed to improving our guest’s overall experiences and hope to see you again. More 

San Diego
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just got home from a stay in this hotel - our third stay in three years. Grounds are unexpectedly beautiful. Love the mature trees throughout the property and beautiful landscaping. Stepping outside, the air smells like honey with all that is in bloom. Super friendly staff seem happy and greet you at every turn. Room service was quick even on... More 

Was this review helpful? Yes
Alicia B, Guest Relations Manager at Sheraton Fairplex Hotel & Conference Center, responded to this review

Dear Guest, Thanks for the great review. We are glad that you enjoyed your stay with us and hope to see you again soon! More 

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