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All 14 Pleasanton hotels

Residence Inn Pleasanton

3.0 of 5 Hotel   |   11920 Dublin Canyon Road, Pleasanton, CA 94588
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Residence Inn Pleasanton
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72%
Ranked #8 of 14 hotels in Pleasanton
Certificate of Excellence 2013
A recent review
4 of 5 stars Reviewed March 10, 2014
Seeralon Los Angeles, California
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69 people have reviewed this hotel

Traveler rating
    25
    23
    13
    4
    4
See reviews for
17
13
7
30
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
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  • Any
English first
Los Angeles, California
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 10, 2014

My wife and I were pleasantly surprised. The suites were roomy and stocked with good cooking utensils, perfect for making a romantic dinner away from home. We found it very enjoyable. The only downfall was the quality of the breakfast. The food was all processed, and we prefer to eat more fresh food even if it's just fruit and bagel.... More

Was this review helpful? Yes 1
Pleasanton, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 6, 2014

First of all the gal at the front desk, Jennifer Feliciano was welcoming and kind, & extremely helpful! I requested a room for 4 nights and to preview it, turns out the nicest room with everything I could imagine, smart floor layout with clean drawers that actually open! It has everything I could possibly need for a longer stay at... More

Was this review helpful? Yes 1
Beverly Hills, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 29, 2014

My wife and I were very pleasantly surprised by our beautiful, well-appointed one-bedroom suite, facing the quiet inner courtyard, during our three-night stay earlier this month, including a very nice breakfast buffet, all at much less cost than the typical tiny box of a room you usually get. On top of it all was the outstanding personal service we got... More

Was this review helpful? Yes 2
Margie J, General Manager at Residence Inn Pleasanton, responded to this review

Thanks for taking the time to share your positive comments during your recent stay with us. I am go glad you enjoyed the suite and the breakfast. But more importantly, I am so glad that we were able to get your belonging back, as I know that Vanessa had been working on this for you. She truly is one of... More

Elk Grove, California
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 22, 2014

Stayed here between Christmas and New Years. It was very convenient to lots of stores. Went to the Stoneridge Mall in Pleasanton, the group of stores just North of the 580 (Michael's, Half Price Books, Ross, Marshall's etc.) and boutiques in Danville. The breakfast was delicious and plentiful. The coffee was good. Our room was quiet and we slept very... More

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Margie J, General Manager at Residence Inn Pleasanton, responded to this review

Thanks for sharing your thoughts on your stay with us. So glad that you enjoyed the location; it is a great getaway for shopping and dining. Nice to hear good comments on our breakfast as well. We hope to see you back at the hotel again soon. Regards, Margie More

Oakhurst, California
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 1, 2014

I selected this hotel on the basis of the manager having taken the time to answer each negative comment, and promise change. Well, she was replaced, and I found an interim manager in residence. The worn look of the rooms has been documented in past ratings. The furniture looked like it was from a second hand store. They evidently have... More

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Margie J, General Manager at Residence Inn Pleasanton, responded to this review

Dear Joel, I am so sorry that your experience with us was not a positive one. And apologies as well if your feedback to our previous General Manager was not followed up on. I can only imagine how frustrating that must have been for you. We are looking to upgrade our food selections starting this year and hope to improve... More

Dublin, Ireland
1 review
4 of 5 stars Reviewed December 17, 2013

I've stayed here a number of times over the past few months and have had nothing but good experiences. The rooms are nice, clean, nice size TV with plenty of channels. The breakfast buffet in the mornings is quite good. (You don't get a breakfast next door in the Marriott) The dinners in the evening aren't great but they fill... More

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Staff_hotel, General Manager at Residence Inn Pleasanton, responded to this review

Thanks so much for sharing comments on your recent stay with us. So glad to hear the positive feedback on our staff! We try to make all our guests feel like they are part of the family here at our hotel. Thanks also for the comments on the social hour food selection. We will upgrading the items and providing more... More

Bay Area, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 23, 2013

After having stayed at other Residence Inn locations which I enjoyed, I was surprised at the condition of this location. The one bedroom suite I occupied for business was worn, with nicked-up/marred furnishings, outdated furniture, damp carpeting in spots (spills from the former guest?), and an unusual unpleasant odor throughout the whole building. When I went to load the dishwasher... More

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Staff_hotel, General Manager at Residence Inn Pleasanton, responded to this review

Thank you for taking the time to share your comments during your recent stay with us. My apologies for the condition of the room and equipment. I will work with our housekeeping and engineering staff to fix these items for any future guests. I am glad to hear that the service your experienced from our staff was positive and that... More

SF
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed November 18, 2013

This hotel is right next to an other Marriott so it is a bit confusing to find the place. This hotel is great for a family stay because you get a small, well equipped, kitchen and full size fridge. The grounds have a pool and serve breakfast which is really quite good. Over all it was a good place to... More

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Staff_hotel, General Manager at Residence Inn Pleasanton, responded to this review

Thanks for sharing your comments with us on your recent stay at the hotel. I also wanted to remind you for any future visits that our complimentary hotel shuttle will take you and your guests within a three mile radius of the hotel, for dining, and shopping, including the mall across the street. Best wishes for a very happy holiday... More

Seattle, Washington, USA
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 13, 2013

We stayed two nights. The room was clean, the staff was efficient and pleasant. The pool area was small and in between two buildings so it gets very little sun. The breakfast was good. The place is looking a little worn. Overall I would say it is a decent place.

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Orange County, CA
Contributor
12 reviews 12 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 1, 2013

My husband & I stayed one night before attending a Raider game in Oakland. I chose Pleasanton because it's a short drive into Oakland & it's a much nicer area. There were some nice shopping centers with great restaurants nearby & the location was safe and close to the freeway. Overall we were happy with our stay; the hotel is... More

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GM_Residence_Inn, General Manager at Residence Inn Pleasanton, responded to this review

Dear Mrs Madrid, Thank you for your review and I am pleased to hear that you enjoyed our suites and the location. I will work with our housekeeping team to make sure our rooms are set to a comfortable temperature for our guests. If you are planning a return trip to the Pleasanton area, please consider choosing our hotel again.... More

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Additional Information about Residence Inn Pleasanton

Also Known As:
Residence Inn Pleasanton Hotel Pleasanton
Residence Inn Pleasanton Hotel
Pleasanton Residence Inn
Address: 11920 Dublin Canyon Road, Pleasanton, CA 94588
Phone Number:
Location: United States > California > Pleasanton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 14 hotels in Pleasanton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Inn Pleasanton 3*
Official Description (provided by the hotel):
Redesigned urban-style Suites, Lobby, and Gatehouse with full kitchens and stylish luxuries like granite countertops & 37” HDTV’s. Located adjacent to I-580 & I-680, close to BART, local business parks, and walking distance to Stoneridge Mall. Our pet-friendly hotel offers complimentary in-room high-speed internet and complimentary full hot breakfast buffet served daily & evening Social Hour (Monday - Thursday) to provide you a light meal with beer, wine and soda. ... more   less 
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