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Residence Inn Pleasanton

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11920 Dublin Canyon Road, Pleasanton, CA 94588
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Residence Inn Pleasanton
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Residence Inn Pleasanton
Residence Inn Pleasanton
Residence Inn Pleasanton
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110 reviews from our community

Traveler rating
    46
    37
    19
    4
    4
See reviews for
31
17
9
45
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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1 review
5 of 5 stars Reviewed 6 days ago NEW

My stay was excellent there and I have no Issues. The members were veyr friendly and responded to my requests. I woud certainly recommend this hotel to other members. The wake up alarm process was good. The night manager MOhammad was also very friendly and also the manager Vanessa was very nice and friendly.

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ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Thank you so much for sharing your recent experience, we are glad to know that your stay was comfortable. More 

San Jose, California, United States
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

It gets a 4 for it's cleanliness and service, but with the need on some TLC it should have been a 3. But the service and how clean it was tilted the balance. We travel throughout the year on swim meet outings with my son's swim club. Always trying to stay within the Marriott family of hotels (reward points member).... More 

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ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Hello Alejandro A, Thanks for sharing your recent experience and we are glad to know that you enjoyed your stay. Please come back in summer, our new pool furniture are expected to arrive and we would love to accommodate your family again. Warm Regards, Vanessa Viray Front Office Manager More 

Pleasanton, California
1 review
5 of 5 stars Reviewed 1 week ago NEW

A great place to stay, especially for the nearby corporate offices. It is comfortable and the amenities are also great. The hotel staff are really cordial and warm. The hotel front office manager Vanessa was really helpful with some issues I had and did more than I expected to resolve the issues from her end.

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ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Thank for sharing your recent experience and we hope to accommodate you again on your next visit. More 

Rocklin, California
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel was absolutely fabulous with booking our team to stay all the way to checking out. The front desk ladies were extremely accomodating, the wknd manager and wk day manager had exceptional customer service. The hotel was clean and the rooms were very spacious!!! We will always look to stay here when in town. Thank you!

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ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Hello KTFH98! Thanks for sharing your experience, your comments to our team are very much appreciated. See you again on your next visit! More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Outstanding inn great service. Highly recommend this hotel. Great food, service and very profesonnal people. Rooms clean and very well appointed .could not be more happy with my stay. Come and try for yourself.

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ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Thank you so much for sharing your experience and your comments are very much appreciated. More 

San Francisco
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

My husband and my 2 year old stayed in a one bedroom here for a night. We were pretty disappointed. The room they stuck us in was right by the busy freeway and our windows would rattle all night every time a big rig drove by. We also felt that the room despite being a one bedroom, was absolutely tiny... More 

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ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Hello! Thank you for sharing your feedback from your recent stay and I personally apologize for the inconvenience that you have encountered, we aim to take care of our guest needs in a timely manner and we regret to not have that initial opportunity during your stay. We take your comments seriously and would like to improve as well. Again,... More 

Saint Louis, Missouri
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed February 21, 2015

I booked a stay at this hotel because I wanted to visit San Francisco, & this hotel had a relatively low price. The website said it was about 32 miles from San Francisco. Well, each time I drove there or back, it felt more like 132 miles! The hotel was clean, the staff was friendly & the complementary breakfast was... More 

Was this review helpful? Yes 1
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Hello GGStl! We appreciate your wonderful comments about our staff, room and breakfast. I'm sorry to hear that the SF drive took you so long and felt longer than usual. From our hotel to SF airport as what we show in our website is 36 miles E, it could be further in your heading to the Golden Gate Bridge and... More 

Colorado
Top Contributor
281 reviews 281 reviews
27 hotel reviews
112 helpful votes 112 helpful votes
3 of 5 stars Reviewed February 17, 2015

The desk chair seat had the material worn down and was ripped. There were no paper towels available in the room. The cooling system was very slow to cool down the room. They had table top ironing boards, which are not very convenient, since they slide around on a table while you are using them. The TV reception went in... More 

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ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Hi Owen! Thank you for sharing your experience, I would like to personally apologize for the inconvenience you have encountered and will definitely follow up on those issues. We usually have a home made waffle maker but due to the unusual number of guests on that Holiday weekend, we opted to serve premade waffles to efficiently accommodate all our guests. More 

Alameda, CA
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed February 16, 2015

I've stayed at my fair share of Marriotts and their Residence Inn branded hotels and this was by far the worst. The neighborhood itself is fine, sort of a business park area, and very close to a really great mall (you can walk there). I don't know if perhaps we just stayed on the wrong weekend, but the other guests... More 

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ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Hi Jody! Thank you for sharing your recent experience this past weekend, I personally apologize for the perception that was created this weekend, the property this weekend was indeed very diverse with families, couples - since it's Valentine's weekend as well. Also, most of our long term stays are gone for the long weekend so it's possible that what you... More 

Pleasanton, California
1 review
5 of 5 stars Reviewed February 16, 2015

What a great place to stay. It was clean, affordable and the staff was over the top helpful. My kids had a blast playing basketball and swimming. Breakfast was excellent and the entire staff couldn't be more helpful. I highly recommend it

Was this review helpful? Yes
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Greetings Stacey! Thanks for your feedback, we really appreciate your comments regarding our customer service. Our staff take their roles genuinely providing the quality of service our guests deserve. Thank you and we hope to see you again on your next visit! More 

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