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Residence Inn Pleasanton

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11920 Dublin Canyon Road, Pleasanton, CA 94588
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Residence Inn Pleasanton
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155 Reviews from our TripAdvisor Community

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Oakland, California
2 reviews
5 of 5 stars Reviewed 2 weeks ago

From check in to check out the staff was very helpful. I needed to check in early and check out late. They know that I always want a room with a fireplace, so they do what They can to accommodate my request. I enjoy the Free breakfast, and the Coffee is just right.

Helpful?
Thank Colleen S
ResInnPleasantonTeam, General Manager at Residence Inn Pleasanton, responded to this review

Colleen, Thank you for taking the time to let us know about your stay, I'm so glad you enjoyed yourself. On these cold nights, I agree the fireplace is amazing! Hope to see you on your next visit to Pleasanton. More 

San Francisco, California
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

So this was my first stay at this hotel, and I was able to get a great rate through Priceline. It was New Year's day and the hotel was quite busy still still turning over the rooms after a busy New Year's eve with all of the late check outs. We checked in after 3pm and was told that rooms... More 

Helpful?
Thank Hans H
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Hi Hans H, Thank you for sharing your recent experience and we are happy to hear that your stay was comfortable and worth recommending to other travelers. On your next visit, please let us know that you would prefer a room not facing the freeway and we will try our best to accommodate if it's available. Also, our windows are... More 

san ramon
Level Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We recently stayed at this hotel for 3 nights over Christmas and I have to say, our stay was better than expected. The front desk and morning breakfast staff were attentive. The breakfast crew were very cognizant of making sure the food choices were readily available and if not, would let you know when to expect more. We were pleasantly... More 

Helpful?
Thank NoStopSigns
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Hello, Thank you for sharing your thoughts on your recent stay and we are so delighted to know that we have exceeded your expectations. Our wonderful staff is one of our best assets and we want to let you know that we appreciate all the kind words, our goal is to make sure that all of our guests would have... More 

Calgary, Canada
Level Contributor
85 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed December 29, 2015 via mobile

From check in to check out the service at this hotel was fantastic. Staff were very helpful, shuttle available for pickup and drop off within local area. The only thing lacking is an airport shuttle. Stayed one night at this location. Nice rooms, clean and everything as expected from a Marriott property. Would recommend.

Helpful?
Thank Christiana0564
ResInnPleasantonTeam, General Manager at Residence Inn Pleasanton, responded to this review

Thank you for taking the time to let us know you enjoyed your stay. It's always nice to hear our staff exceeded expectations! We hope to see you again in the near future. Thanks, Melissa More 

Peachtree City, Georgia
Level Contributor
48 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed December 24, 2015

If you're looking for a place to lay your head, this is okay for the price. Our suite was clean, the TVs are of terrible quality, queen beds only (2 room suite) and the hallways smelled terrible. The Marriott and the Marriott Residence Inn are right next to each other, if you accidentally go into the Marriott, like I did,... More 

Helpful?
Thank Tami R
ResInnPleasantonTeam, General Manager at Residence Inn Pleasanton, responded to this review

Thank you for taking the time to let us know about your recent stay at the our hotel. . We do take all guest comments to heart as the feedback is appreciated and used to improve the product and service at the hotel. Your comments have been forwarded to our Maintenance and Housekeeping Managers. We do hope to see you... More 

Seaside, California
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed December 19, 2015 via mobile

Great room with a non-motel feel even in the studio room. Found excellent $99 rate online. When I called reservations and asked for AARP rate, the reservationists began quoting higher prices, so do your homework and always ask the question "Is this your best rate".

Helpful?
Thank Martin C
ResInnPleasantonTeam, General Manager at Residence Inn Pleasanton, responded to this review

Thank you for taking the time to leave us feedback. I'm so glad you had a great stay, we hope to see you again in the near future. Happy Holidays! Melissa E. More 

Toronto, Canada
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed November 19, 2015

I've stayed in many different Residence Inn's in the US and Canada. This was the worst one. The bed was comfy, but it was only a queen. The mattress on the sofa bed was completely worn out. We received a replacement the next day, but it wasn't much better. The temperature in the room was on air conditioning and was... More 

Helpful?
Thank boulders
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Thank you for the feedback on your most recent stay, we want to try and remedy the areas that you are dissatisfied with, ASAP and we are sorry for not having that initial opportunity. We apologize on our shortcomings and for not meeting expectations. If there's anything we can do to make it up, please contact me directly at 925-847-0533... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 15, 2015 via mobile

WORST PLACE EVER!! Do not stay here!! We had 4 rooms in the hotel - as you can review my photos you realized that it's DIRTY and OLD,we had a red stain in the bath(manager explain that as rust!!), Shower head is broken and rusty too-the worst about the shower beside stain and dirt is the shower head -always fall... More 

Helpful?
Thank Nature W
San Francisco, California
2 reviews
5 of 5 stars Reviewed November 8, 2015

Excellent stay we visit a lot we enjoy our stay the service is great the front desk clerk served us with excellent customer service his name is Masood! We will return in 2 weeks. The rooms are clean and equip with everything we need.

Helpful?
Thank Denise C
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Hi Denise, Thanks for your positive response, your feedback is appreciated! It looks like everything is to your liking so far, happy to hear that our staff went above and beyond to provide excellent service. We are looking forward for your next visit. Kind Regards, Vanessa V. More 

Bengaluru (Bangalore), India
1 review
4 of 5 stars Reviewed November 6, 2015 via mobile

Hotel is Quiet and clean. the front desk folks esp Geeta, Marissa, Masoud, Chris, Edward and Ethan are always helpful and friendly. Always ready to drop us off to office or shopping nearby .. I enjoyed my stay here.

Helpful?
Thank Kaushik R
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Hi Kaushik, Thank you for positive feedback, we appreciate it! Our staff is always here to make sure that you are comfortable during your stay and I'm glad to know that you enjoyed your stay with us. See us again on your next visit should you be back in the area soon and as always, will be more than happy... More 

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