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Residence Inn Pleasanton

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11920 Dublin Canyon Road, Pleasanton, CA 94588
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Residence Inn Pleasanton
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Residence Inn Pleasanton
Residence Inn Pleasanton
Residence Inn Pleasanton
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114 reviews from our community

Traveler rating
    49
    38
    19
    4
    4
See reviews for
32
17
10
47
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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Makati, Philippines
Senior Contributor
43 reviews 43 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Staying here for more than 3 weeks now. The front desk and all hotel personnel are super nice and very accomodating. If you need help on anything they would gladly assist you as much as they can. There's a small gym and a pool that is well maintained. Free shuttle service to go around the area when you're bored. Buffet... More 

Was this review helpful? Yes
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Thanks for the wonderful comments as we share your positive feed back to our team to serve as a motivating tool to excel in what we do. Very much appreciated :) More 

Leon, Mexico
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 2 weeks ago

Receptionist gave me a quiet room, so I was able to rest without interruptions. Room was clean and comfortable. Room has a small kitchen with a refrigerator where you can keep drinks, fruits, vegetables. Breakfast is acceptable, though repetitive. Happy hour from Mon-Thu is a nice plus, allows you to grab a snack and a drink to enjoy after work.... More 

Was this review helpful? Yes
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Thank you so much for sharing your experience and we hope to accommodate you again on your next visit. More 

1 review
4 of 5 stars Reviewed 2 weeks ago

Our experience with this hotel [establishment] has been very pleasant. we never had any problem or misunderstanding with the management. In fact, the Manager, who is like a foreigner is down to earth. He had given us a ride with the shuttle to the Bart Station. Our stay there has been very nice memorable . In fact, all the employees... More 

Was this review helpful? Yes
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Thank you for taking your time in sharing your wonderful experience during your stay, we sincerely appreciate your kind words and we look forward again in your next visit. Sincerely, Vanessa Viray Front Office Manager More 

Oakland, California
1 review
5 of 5 stars Reviewed April 13, 2015

I stayed only for one night. Jennifer works at the front desk, she called me before I arrived to see if I would like an upgrade. I thought that was so COOL. I like when people remember me, she realized that I had been there before and I'm a Gold member with benefits. I recommend this location to everyone.

Was this review helpful? Yes
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Hello Colleen, Thank you for sharing your experience during your stay, we truly appreciate your kind words and we hope that you will continue to visit our hotel should your travels bring you back in the area. Thank you, Vanessa Viray Front Office Manager More 

1 review
5 of 5 stars Reviewed March 25, 2015

My stay was excellent there and I have no Issues. The members were veyr friendly and responded to my requests. I woud certainly recommend this hotel to other members. The wake up alarm process was good. The night manager MOhammad was also very friendly and also the manager Vanessa was very nice and friendly.

Was this review helpful? Yes
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Thank you so much for sharing your recent experience, we are glad to know that your stay was comfortable. More 

San Jose, California, United States
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 24, 2015

It gets a 4 for it's cleanliness and service, but with the need on some TLC it should have been a 3. But the service and how clean it was tilted the balance. We travel throughout the year on swim meet outings with my son's swim club. Always trying to stay within the Marriott family of hotels (reward points member).... More 

Was this review helpful? Yes
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Hello Alejandro A, Thanks for sharing your recent experience and we are glad to know that you enjoyed your stay. Please come back in summer, our new pool furniture are expected to arrive and we would love to accommodate your family again. Warm Regards, Vanessa Viray Front Office Manager More 

Pleasanton, California
1 review
5 of 5 stars Reviewed March 24, 2015

A great place to stay, especially for the nearby corporate offices. It is comfortable and the amenities are also great. The hotel staff are really cordial and warm. The hotel front office manager Vanessa was really helpful with some issues I had and did more than I expected to resolve the issues from her end.

Was this review helpful? Yes
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Thank for sharing your recent experience and we hope to accommodate you again on your next visit. More 

Rocklin, California
1 review
5 of 5 stars Reviewed March 13, 2015

This hotel was absolutely fabulous with booking our team to stay all the way to checking out. The front desk ladies were extremely accomodating, the wknd manager and wk day manager had exceptional customer service. The hotel was clean and the rooms were very spacious!!! We will always look to stay here when in town. Thank you!

Was this review helpful? Yes
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Hello KTFH98! Thanks for sharing your experience, your comments to our team are very much appreciated. See you again on your next visit! More 

1 review
5 of 5 stars Reviewed March 9, 2015 via mobile

Outstanding inn great service. Highly recommend this hotel. Great food, service and very profesonnal people. Rooms clean and very well appointed .could not be more happy with my stay. Come and try for yourself.

Was this review helpful? Yes
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Thank you so much for sharing your experience and your comments are very much appreciated. More 

San Francisco
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 9, 2015

My husband and my 2 year old stayed in a one bedroom here for a night. We were pretty disappointed. The room they stuck us in was right by the busy freeway and our windows would rattle all night every time a big rig drove by. We also felt that the room despite being a one bedroom, was absolutely tiny... More 

Was this review helpful? Yes
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Hello! Thank you for sharing your feedback from your recent stay and I personally apologize for the inconvenience that you have encountered, we aim to take care of our guest needs in a timely manner and we regret to not have that initial opportunity during your stay. We take your comments seriously and would like to improve as well. Again,... More 

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