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Residence Inn Pleasanton

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11920 Dublin Canyon Road, Pleasanton, CA 94588
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Residence Inn Pleasanton
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124 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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Jacksonville, Florida
4 of 5 stars Reviewed 1 week ago

I interacted with at least 4 staff members that were all friendly and very helpful with al of my questions. The shuttle service was very good as I called a the last minute to be picked up and was accommodated. The breakfast was basic but good. Enjoyed the clean spacious room. Bed was comfortable.

Was this review helpful? Yes
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Hi Laura, Thanks for your positive response, your feedback is appreciated! It looks like everything is to your liking so far, but if we can assist with anything at all, please let us know! More 

Makati, Philippines
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 stars Reviewed 1 week ago

After a tiring flight from Phoenix, AZ. I drove for 1 hour or so to Pleasanton and then I arrived around 530pm to 6pm here at Residence Inn. After I can even get myself and my heavy bags inside the lobby, the gentleman at the front desk, with an obvious tone of arrogance, was shouting at me 'who are you',... More 

Was this review helpful? Yes
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Hello GreatGramo, Thank you for your feedback - your negative responses raise an immediate red flag for us! We are so sorry to hear about your dissatisfaction, the rude welcome is absolutely unacceptable and is definitely an isolated issue. Rest assured that we are working hard to maintain our property's condition and appearance as we hope to remodel soon. Marriott... More 

Omaha, Nebraska
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel was immaculate, staff was friendly. Breakfast had most of the normal fare but was fresh and varied. It's convenient to amenities, as well. This was a business trip and each member of our team had a suite for an incredibly reasonable price. Too bad it was only a one night trip. I will absolutely stay here again when... More 

Was this review helpful? Yes
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Hi Connie, Thanks for a wonderful review, we are glad to know that your experience was comfortable and excellent. We hope to see you again on your next visit, hopefully longer! We will be happy to be your second home. More 

San Ramon, California
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The front desk and management staff are courteous, friendly and welcoming. Expect to be greeted by name if you are on an extended stay, which is not a common touch in many properties. The rooms are fairly spacious and have been updated in recent years with granite countertops and newer furnishings. As is very common throughout the Marriott brand, housekeeping... More 

Was this review helpful? Yes
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Thank you very much for all your great comments, we appreciate your feedback and we hope to serve you again when your back in the area. More 

auckland, nz
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Really enjoyed the stay, great room, comfortable bed, lovely pool, helpful and polite staff and great shuttle service. Loved the evenings you had with the wine and beer and socialising. Will definitely stay again! Thanks so much, keep up the great work!

Was this review helpful? Yes
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Thank you for your amazing comments, we just recently change our social hour to the Mix and is very happy to know that it is positively received by our guests. We hope to see you again when your travels bring you to Pleasanton. More 

Tucson, Arizona
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a really nice place to stay. The kitchen is very large and would be a big plus if you are staying a couple days. Breakfast was way better than many. We were there on an afternoon when the hotel hosted a social hour with really, really nice food (edamame, egg rolls, great spread of fresh vegetables. All at... More 

Was this review helpful? Yes
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Thank you so much for a wonderful review, we are glad to know that you enjoyed your stay. We hope to see you again on your next visit. More 

Melbourne, Australia
Level Contributor
31 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed June 22, 2015

We stayed here a couple of weeks after much deliberation over Marriott next door, Four Points, and Hyatt in Dublin. In the end, we decided for RIP (unfortunate initials) because of the kitchen it had for a long stay. It was the best decision for us as we had a small child in tow. Our stay was very comfortable and... More 

Was this review helpful? Yes
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Thanks for your positive response, we appreciate your comments to our staff and we look forward for another great stay in the future. More 

Pleasanton, California
Level Contributor
1 review
5 of 5 stars Reviewed June 20, 2015

Kristie at the front desk is exemplary of the friendly and helpful staff here at the Pleasanton Marriotts Residence Inn; it truly is a more than Pleasant experience when you stay here. Excellent! Everything you desire in a hotel stay!

Was this review helpful? Yes
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Thanks for your positive response, your feedback is appreciated! It looks like everything is to your liking so far, but if we can assist with anything at all, please let us know! More 

Albuquerque, New Mexico
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed June 8, 2015

The hotel is older and needs some updating. But the kitchenette makes it worth it. But our room had really dirty carpet. The carpet hasn't been cleaned in a long time. The room also had a really bad musty odor , we discovered it came from the drain in the kitchen sink. also the faucet in the bathroom leaked all... More 

Was this review helpful? Yes
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Thank you for the feedback on your stay thus far – we want to try and remedy the areas that you are dissatisfied with, ASAP. Without your name/room number we can only reach you here, please call the front desk and let us know where we missed the mark and how we can help turn your stay around! More 

Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed May 31, 2015

Stayed here for 2 days with my wife and 10 year old daughter as a stopover to visit San Francisco. Had a car which I did not want to take in SF and I compromised on this place being close to BART. I did not repent that decision though I might have short changed by time in SF. This hotel... More 

Was this review helpful? Yes
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Thanks for your positive response, your feedback is appreciated! It looks like everything is to your liking so far, but if we can assist with anything at all, please let us know! More 

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