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Residence Inn Pleasanton

3.0 of 5 11920 Dublin Canyon Road, Pleasanton, CA 94588
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Residence Inn Pleasanton
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Residence Inn Pleasanton
Residence Inn Pleasanton
Residence Inn Pleasanton
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103 reviews from our community

Traveler rating
    42
    35
    18
    4
    4
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28
17
8
43
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Saint Louis
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars NEW

I booked a stay at this hotel because I wanted to visit San Francisco, & this hotel had a relatively low price. The website said it was about 32 miles from San Francisco. Well, each time I drove there or back, it felt more like 132 miles! The hotel was clean, the staff was friendly & the complementary breakfast was... More 

Was this review helpful? Yes
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Hello GGStl! We appreciate your wonderful comments about our staff, room and breakfast. I'm sorry to hear that the SF drive took you so long and felt longer than usual. From our hotel to SF airport as what we show in our website is 36 miles E, it could be further in your heading to the Golden Gate Bridge and... More 

Colorado
Top Contributor
280 reviews 280 reviews
27 hotel reviews
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed 1 week ago

The desk chair seat had the material worn down and was ripped. There were no paper towels available in the room. The cooling system was very slow to cool down the room. They had table top ironing boards, which are not very convenient, since they slide around on a table while you are using them. The TV reception went in... More 

Was this review helpful? Yes
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Hi Owen! Thank you for sharing your experience, I would like to personally apologize for the inconvenience you have encountered and will definitely follow up on those issues. We usually have a home made waffle maker but due to the unusual number of guests on that Holiday weekend, we opted to serve premade waffles to efficiently accommodate all our guests. More 

Alameda, CA
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 1 week ago

I've stayed at my fair share of Marriotts and their Residence Inn branded hotels and this was by far the worst. The neighborhood itself is fine, sort of a business park area, and very close to a really great mall (you can walk there). I don't know if perhaps we just stayed on the wrong weekend, but the other guests... More 

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ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Hi Jody! Thank you for sharing your recent experience this past weekend, I personally apologize for the perception that was created this weekend, the property this weekend was indeed very diverse with families, couples - since it's Valentine's weekend as well. Also, most of our long term stays are gone for the long weekend so it's possible that what you... More 

Pleasanton, California
1 review
5 of 5 stars Reviewed 1 week ago

What a great place to stay. It was clean, affordable and the staff was over the top helpful. My kids had a blast playing basketball and swimming. Breakfast was excellent and the entire staff couldn't be more helpful. I highly recommend it

Was this review helpful? Yes
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Greetings Stacey! Thanks for your feedback, we really appreciate your comments regarding our customer service. Our staff take their roles genuinely providing the quality of service our guests deserve. Thank you and we hope to see you again on your next visit! More 

antioch
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 17, 2015

Stay here for one night to celebrate my grandson's 8th birthday. he was overwhelmed by the size of our room, with full size fridge, microwave, cooktop, fully stocked tableware, bed, pull out bed. this room/hotel coupled with a movie at the Regal cinema and a dinner at the near by Cheesecake Factory made for a great birthday for a grandpa... More 

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ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Thank you for sharing your hotel experience. We are delighted to hear that your grandson's birthday was enjoyable. This was a great birthday gift! It is true that our kitchen facilities are always popular with families, and “as you mentioned, we are conveniently located near restaurants and a cinema.” Next time you come visit, book a Cheesecake Factory package. More 

Saratoga Springs, Utah
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 13, 2015

I will have been here for two weeks this Friday (3 more days). I can say that beyond the included breakfasts and dinner, the staff here is outstanding. I've had interactions with many of them and I would highly recommend it here. Though a little dated in decor, the fact that it's clean and we'll staffed makes up for it.... More 

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ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Thanks for your admirable comments to our staff, we take pride in ensuring our guests to have a comfortable and problem free stay. Please keep us in mind as we hope to accommodate you again on your next visit in Pleasanton. More 

Dublin, Ireland
Top Contributor
79 reviews 79 reviews
36 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 13, 2015

We had the two bedroom apt, which was great to separate the kids. It was January but the pool was heated and warm(California!). The Breakfast was standard hotel fare, and the free meal for guests Monday-Thursday was not gourmet, but when travelling with kids, it was a huge help one of the three nights we stayed there and great to... More 

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ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Thanks for sharing your hotel experience and we would love to accommodate your family on your next visit. More 

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 27, 2014

Stayed for 3 nights in December - turned out to be pretty nice - I really like the room layout with the seperate kitchen and desk area. The room was quiet, clean, and well situated on the 2nd floor. I really like the layout of Residence Inn's and the amenities - free wifi, coffeemaker, fridge, and the thermostat is easy... More 

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ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Thank you for sharing your recent experience at the Residence Inn Pleasanton, we are glad to know that you had a comfortable stay and our amenities are very convenient to your travel needs. Happy Holidays and we hope to see you again on your next visit! More 

Ewa Beach, Hawaii
Top Contributor
206 reviews 206 reviews
178 hotel reviews
417 helpful votes 417 helpful votes
4 of 5 stars Reviewed December 27, 2014

We just needed a place to stay in the Bay Area while on the way to Tahoe. This hotel is clean, comfortable, and most importantly, has a great staff. The room was Residence Inn through and through, it was easy to find just off 580 near Stoneridge Mall and Safeway Headquarters. We arrived about 9 on Christmas evening, and the... More 

Was this review helpful? Yes
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Thank you for your positive comments! We agree that our friendly staff is one of our best assets! We were happy to host your family on Christmas, and hope that the rest of your holiday went as smoothly. With regards to your comments on disposable plates at breakfast: the restrictions put on businesses in our area regarding water consumption are... More 

San Jose, California
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 24, 2014

We stayed here in September 2014 for one night. We enjoyed the hotel and the breakfast and did not notice anything particularly good or bad. this is a well-run residence inn. The hotel is close by to a shopping mall so quite convenient. please note the Safeway right next to the Hotel is NOT a grocery store, it is a... More 

Was this review helpful? Yes
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Thank you for sharing your recent experience at the Residence Inn Pleasanton. You are correct, the Safeway Corporate Offices are located across the street from the property, there is a Safeway grocery store a few minutes away. More 

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Additional Information about Residence Inn Pleasanton

Address: 11920 Dublin Canyon Road, Pleasanton, CA 94588
Location: United States > California > Pleasanton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Pleasanton 3*
Number of rooms: 135
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Also Known As:
Residence Inn Pleasanton Hotel Pleasanton
Pleasanton Residence Inn
Hotel Style:
#3 Family Hotel in Pleasanton
#5 Business Hotel in Pleasanton

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