My experience at the Hilton is like a peanut butter and jelly sandwich. It "comfort" food that always tastes good (but not great) and it's consistent. The Hilton in Pleasanton is like this - good but nothing exceptional. Decent service, decent rooms, decent location and a decent price. Nothing exceptional but that's OK. For $125/night, what do you expect? I...
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Dear Silverwoods,
Thank you for taking the time to share your experience with us. I am glad you had a comfortable stay at our hotel and that you were able to experience our warm Hilton hospitality. We look forward to welcoming you back the next time you’re in Pleasanton. If there is anything we can do to enhance your future...
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i stayed for a business visit at Sybase in this hotel. great service, great rooms and amenities. and even better, free use of a gigantic sports center with eight tennis courts, two basketball courts, hundreds of exercise equipment,... i even played basketball at six in the morning
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Dear KarlPopp,
Thank you for your recent stay. I am pleased to hear you enjoyed our hotel and were able to enjoy the complimentary access to ClubSport. Please let us know if there is anything we can do to make your future stays more enjoyable. We hope you will stay with us again, the next time you’re in the area....
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I've stayed at this hotel on several different occasions. This is one of the few hotels that remain consistant. From the pleasant greeting by the bellman at the front entrance, the front desk staff, the maids you might encounter in the hallway to the staff at the restaurant - all very efficient, helpful, and very friendly. This hotel makes you...
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Dear sloopie1,
Thank you for choosing to stay at our hotel again and for taking the time to share your experience with us. I am so glad you were able to experience our warm Hilton hospitality and that everyone made you feel welcome. It’s also great to hear that you enjoyed our guestrooms and breakfast at our restaurant. Hopefully next...
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This Hilton is fairly plain, no modern furnishing like some new hotels. However as the name suggested, The Club next door is a great gym. Hotel guests have complimentary use of the gym. This place is awesome. If I don't have to go to work, I can stay there all day. Google it and check it out yourself. Next time...
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Dear singpuizee,
Thank you so much for the gracious review. I’m glad that you were impressed with the amenities at ClubSport Fitness Center. Our guests continually tell us how much they like the complimentary access, so it’s great that you were able to utilize it. We look forward to welcoming you back again soon!
Sincerely,
Matthew Ives
Director of Front...
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I had to be in Pleasanton on Business and booked this hotel. What a wonderful find! The hotel staff is attentive and courteous. The rooms are spacious, clean and up to date. My Company rate included breakfast and I must say, the breakfast buffet was well above average. The move a lot of business people through the restaurant in the...
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Dear DocBrien,
Thank you for taking the time to share your recent experience with us. I’m delighted to hear that you had an enjoyable stay and that our team took such good care of you. Our complimentary access to Club Sport is a favorite of many of our guests, so I’m glad you were able to utilize their premier fitness...
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Very nice Hilton. Very Very nice experience - They treat you like you are special. Very clean hotel with high quality rooms. Am a diamond member and travel for business often. This Hilton is one of the best. What excellent service by everyone in the lobby and reception.
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Dear jim0521,
Thank you for choosing to stay with us during your recent trip to Pleasanton. I am glad that you were able to experience our warm Hilton hospitality; our team strives to make each guest feel welcome and at home. Thanks again for the kind words, we hope to welcome you back again soon.
Sincerely,
Matthew Ives
Director of...
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This hotel meets the standards for Hilton quality and convenience, with the added bonus of being next to the The Club, a great gym with free use for all hotel guests. The staff was super friendly and the stay was wonderful. The bed was extremelly comfortable.
Would certainly stay here again.
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Dear Banshee123,
Thank you for your recent stay at our hotel. I am glad you enjoyed the complimentary access to ClubSport and that our staff made you feel at home. I will be sure to share this positive feedback with our team. We all look forward to welcoming you back very soon.
Sincerely,
Matthew Ives
Director of Front Office
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Due to business close by, I have stayed numerous times at the Hilton Pleasanton at The Club. The front desk is always accomodating and friendly. The hotel is clean, and rooms fresh and nicely decorated.
The hotel restaurant is OK, but there are numerous options close by. By turning right onto Johnson Road, you will find a Starbucks only a...
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Dear SCHargis,
Thank you for the gracious review regarding your recent stays at our hotel. I am happy to hear that our staff has taken such good care of you and that the room amenities have been to your liking. As usual, if there is anything we can do to enhance our services please let us know. We look forward...
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The staff was friendly but the room needs to be updated. The carpet was lifting and the bathroom had hair in the shower. The food was good and the beds were the normal Hilton standard.
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Dear caltex010,
Thank you for your review. I’m pleased to hear you enjoyed our signature beds and the food. I appreciate your insight into the appearance of the guestroom and will take your suggestions into account as we make updates in the future. We hope to see you stay with us again soon.
Sincerely,
Matthew Ives
Director of Front Office
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I planned a special Valentine's surprise for my husband, who works in the Bay Area and only commutes home on weekends, which was a night at the Hilton Pleasanton at the Club with me! At check-in, I was treated with cool politeness and given the most minimal of information (maybe because I am only a "blue" level member?) while other...
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Dear MimaPismoBeach_CA,
Thank you for the review. I sincerely apologize that you were treated with an undesirable level of service during your stay with us. I have addressed these issues with our staff, to ensure it does not happen again in the future. Your satisfaction is very important to us and we try hard to make sure all of our...
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50 Reviews
47 Reviews
