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Four Points by Sheraton Pleasanton

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5115 Hopyard Road, Pleasanton, CA 94588
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1 room 1 guest
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Four Points by Sheraton Pleasanton
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201 Reviews from our TripAdvisor Community

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Traveler rating
    40
    78
    58
    15
    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
  • All months
    (201)
  • Mar-May only
    (51)
  • Jun-Aug only
    (62)
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    (62)
  • Dec-Feb only
    (26)
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1 review
5 of 5 stars Reviewed 2 days ago NEW

Great amenities and great service. Overall very satisfied and I will definitely be staying here again. I come to Pleasanton on business fairly often. Great atmosphere to hang around outside. And when staying at the Four Points be sure to ask for Avi!

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San Francisco, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Part of wedding party, my husband and I were parents of the groom. Reception staff were dreadful, rude and un accommodating. Understand check in was 3pm and there was no room ready for us, we had to get ready in 5 minutes in other guest rooms, went to reception at 2.58pm and asked for room, they said come back at... More 

Was this review helpful? Yes
Tom B, Manager at Four Points by Sheraton Pleasanton, responded to this review

Dear Sean Thank you for taking the time to tell us about your recent stay with us. I sincerely apologize for the less than satisfactory service you have experienced at our hotel. This certainly does not reflect our true hospitality and service culture. I would like to address these issues personally and appreciate if we can connect via my email:... More 

Travelers are raving about these Pleasanton hotels

San Francisco, California
Level Contributor
27 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 3 weeks ago

What an utter disappointment. I don't have one good thing to say about this place. Will not be staying here ever again and highly recommend anyone consdering to stay here to reconsider. I've mostly had great experiences being a SPG elite level member, and this place is greatest SPG property fail. PROS: none CONS: 1. Rude staff - terrible people... More 

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Tom B, General Manager at Four Points by Sheraton Pleasanton, responded to this review

Dear John L, Thank you for your time to tell us about your stay, I must apologize for your experience and I would like to talk with you about the details so that I can address those issues. Please reach out to me via email if you could at tom.buckley@fourpointspleasanton.com More 

San Diego, California
Level Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed July 20, 2015

Stayed here for one night on the way home from San Francisco because we wanted to stay outside the city closer to the I-5. Comfortable and big room - very comfy bed and the coffee maker was nice (this is common to four points and I like it - the give you decent - not powdered - creamer, sugar). The... More 

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Indonesia
Level Contributor
46 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed July 18, 2015

I am staying in the hotel as i write the review. The hotel is old and needing renovation but what i cannot stand the most is the odor lingering from the moment you step into the corridor and into the room. Sprayed it multiple times with freshener and doesnt work... Go find another hotel.

Was this review helpful? Yes 1
Tom B, General Manager at Four Points by Sheraton Pleasanton, responded to this review

Thank you for your feedback about your stay. I apoligize that it was not a pleasant one and assure you that we have looked at this and you will not see this again at our Hotel. We are almost done renovating all of our guest rooms and soon will remodel our Public space at the Hotel. I do hope you... More 

1 review
5 of 5 stars Reviewed June 22, 2015

This hotel was very nice, had great workers, called for extra pillows and blankets and they got on it right away, great environment outsides (beautiful river water way and plants) and inside. Clean pool, rooms, gym. Will most likely to visit again.

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Harrogate, United Kingdom
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed June 21, 2015

Stayed here for 3 nights while attending a business event a couple of weeks ago. The hotel is conveniently located a few minutes from the freeway. Check in and check out was prompt. It's a two storey property with no elevators. OK for a short business trip with light luggage but not so good if you were staying for longer... More 

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Aldie, Virginia
Level Contributor
143 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed June 20, 2015

The front desk staff was very accommodating in moving me quickly when the first room I was given smelled like smoke, and apologized profusely. I was without a car and appreciated that I could walk to a number of restaurants (In-N-Out & Black Bear Cafe were great). I got room service one day and it was just okay. There was... More 

Was this review helpful? Yes
Tom B, General Manager at Four Points by Sheraton Pleasanton, responded to this review

Thank you for telling us about your recent stay with us. I was pleased to see that our staff responded well to your request, I apologize that the first room was not ready for you your arrival. You are correct our Courtyard area is the best in the area. I hope you will return soon as we have newly renovated... More 

Brasilia, DF
Level Contributor
140 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed June 10, 2015

Been here for a week in a conference with the company I work for . The overall experience it's okay, rooms are comfortable, nothing out of the extraordinary. You do hear the rooms by your side and above you , but I was able to get a good night of sleep, shower it's not bad, no amenities what so ever... More 

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Tom B, General Manager at Four Points by Sheraton Pleasanton, responded to this review

Thank you for your feedback, we are currently renovating our guest rooms and do hope your will try us again More 

Concord, California
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 27, 2015 via mobile

This is one of my favorite places to stay for a romantic weekend local getaway. Beautiful garden & fountain surroundings, very comfortable beds and the staff are always very nice and accommodating. Most rooms have a microwave and mini fridge, also has a restaurant Fax which is nice. Also in a great location near other restaurants and shopping. Each time... More 

Was this review helpful? Yes 1
Tom B, General Manager at Four Points by Sheraton Pleasanton, responded to this review

Thank you for taking the time to tell us about your recent stay. Without your input we could not tell if our guests are pleased with our service or not, this way we can pass on the nice comments we hear from you. Hope to see you again soon More 

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