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Four Points by Sheraton Pleasanton

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5115 Hopyard Road, Pleasanton, CA 94588
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Four Points by Sheraton Pleasanton
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Four Points by Sheraton Pleasanton
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198 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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San Diego, California
Level Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for one night on the way home from San Francisco because we wanted to stay outside the city closer to the I-5. Comfortable and big room - very comfy bed and the coffee maker was nice (this is common to four points and I like it - the give you decent - not powdered - creamer, sugar). The... More 

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Indonesia
Level Contributor
46 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I am staying in the hotel as i write the review. The hotel is old and needing renovation but what i cannot stand the most is the odor lingering from the moment you step into the corridor and into the room. Sprayed it multiple times with freshener and doesnt work... Go find another hotel.

Was this review helpful? Yes 1
Tom B, General Manager at Four Points by Sheraton Pleasanton, responded to this review

Thank you for your feedback about your stay. I apoligize that it was not a pleasant one and assure you that we have looked at this and you will not see this again at our Hotel. We are almost done renovating all of our guest rooms and soon will remodel our Public space at the Hotel. I do hope you... More 

Travelers are raving about these Pleasanton hotels

1 review
5 of 5 stars Reviewed June 22, 2015

This hotel was very nice, had great workers, called for extra pillows and blankets and they got on it right away, great environment outsides (beautiful river water way and plants) and inside. Clean pool, rooms, gym. Will most likely to visit again.

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Harrogate, United Kingdom
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed June 21, 2015

Stayed here for 3 nights while attending a business event a couple of weeks ago. The hotel is conveniently located a few minutes from the freeway. Check in and check out was prompt. It's a two storey property with no elevators. OK for a short business trip with light luggage but not so good if you were staying for longer... More 

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Aldie, Virginia
Level Contributor
143 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed June 20, 2015

The front desk staff was very accommodating in moving me quickly when the first room I was given smelled like smoke, and apologized profusely. I was without a car and appreciated that I could walk to a number of restaurants (In-N-Out & Black Bear Cafe were great). I got room service one day and it was just okay. There was... More 

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Tom B, General Manager at Four Points by Sheraton Pleasanton, responded to this review

Thank you for telling us about your recent stay with us. I was pleased to see that our staff responded well to your request, I apologize that the first room was not ready for you your arrival. You are correct our Courtyard area is the best in the area. I hope you will return soon as we have newly renovated... More 

Brasilia, DF
Level Contributor
119 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed June 10, 2015

Been here for a week in a conference with the company I work for . The overall experience it's okay, rooms are comfortable, nothing out of the extraordinary. You do hear the rooms by your side and above you , but I was able to get a good night of sleep, shower it's not bad, no amenities what so ever... More 

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Tom B, General Manager at Four Points by Sheraton Pleasanton, responded to this review

Thank you for your feedback, we are currently renovating our guest rooms and do hope your will try us again More 

Concord, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 27, 2015 via mobile

This is one of my favorite places to stay for a romantic weekend local getaway. Beautiful garden & fountain surroundings, very comfortable beds and the staff are always very nice and accommodating. Most rooms have a microwave and mini fridge, also has a restaurant Fax which is nice. Also in a great location near other restaurants and shopping. Each time... More 

Was this review helpful? Yes 1
Tom B, General Manager at Four Points by Sheraton Pleasanton, responded to this review

Thank you for taking the time to tell us about your recent stay. Without your input we could not tell if our guests are pleased with our service or not, this way we can pass on the nice comments we hear from you. Hope to see you again soon More 

Eindhoven, The Netherlands
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 13, 2015

I stayed in this hotel for 10 days and I really enjoyed my stay here. Staff is friendly, rooms despite being a bit outdated are spacious and the bed is really comfortable. Think you need to be a bit lucky with the neighbors because it might be a bit noisy. Bar could use some work as well but friendly staff... More 

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Tom B, General Manager at Four Points by Sheraton Pleasanton, responded to this review

Dear Pim177 I appreciate your feedback as it is very helpful in improving our Hotel and its services. Thank you for the kind comments about our staff, I will be sure to pass this on. We are in the middle of renovating our Hotels o the next time you see us we will have a new guest room look and... More 

Denver, Colorado
1 review
5 of 5 stars Reviewed April 28, 2015

My hotel experience was good over all. I would definitely stay here again! The food at Faz was excellent, and so was the service. The steak kabob was to die for! The bartender Samantha was very helpful and made me feel well at home. The only thing i didnt like was the wifi and not a lot of outlets to... More 

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Tom B, General Manager at Four Points by Sheraton Pleasanton, responded to this review

Thank you for your kind comments about the Hotel. You will be glad to know that we are under renovation currently and have added the plug ins you are accustomed to in Hotels to make your stay more convenient. Hope to see you again More 

Chicago, Illinois
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed April 23, 2015

I stayed at this hotel for 5 days during a business trip and it was very nice. The area has mostly businesses so it was quiet and it was very convenient for work. It's arranged over two floors (no elevators), and the rooms on the second floor have balconies (with patio furniture). The room itself was comfortable though not updated.... More 

Was this review helpful? Yes
Tom B, General Manager at Four Points by Sheraton Pleasanton, responded to this review

I appreciate your comments about our Hotel. The comments about our staff and how they treat you are the best... We are currently under renovation and should be finished by August of this year, hope to see you again More 

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