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Four Points by Sheraton Pleasanton

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5115 Hopyard Road, Pleasanton, CA 94588
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Four Points by Sheraton Pleasanton
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219 Reviews from our TripAdvisor Community

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Vacaville, California
1 review
4 of 5 stars Reviewed yesterday NEW

I am utilizing this quaint hotel for regular business conferences. The hotel is older and recently renovated. What makes this hotel great is the amazing staff! Avi, the assistant manager is friendly, sincere, and goes the extra mile to make the stay great. Corinne, who works at the front desk provides some of the best customer service with a warm... More 

Helpful?
Thank CA_Dad_707
Pleasanton, California
1 review
5 of 5 stars Reviewed 3 days ago NEW

This has been the nicest hotel We've stayed in so far during our trip. Hotels in Pleasanton are normally expensive but this one cost only $130. The room was beautiful and clean. It was wooden-style with a nice king size bed and a huge TV. It even has a slide door that leads to a patio. Definitely worth the money.

Helpful?
Thank tomandlisa94
Tom B, Manager at Four Points by Sheraton Pleasanton, responded to this review

Dear Tom and Lisa We appreciate your time to tell us about your stay. It was our pleasure having you staying with us and great to hear you loved your stay with us. We shall look forward to having you back in the near future. Regards Avi Goundar Assistant General Manager More 

Singapore, Singapore
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Stayed at this hotel on 2 occasions for business trip. There are only 2 levels. Didn't use the swimming pool as it was winter :) Room: Clean and very spacious. Location: Near pleasanton business district, couple of fastfood (e.g. In-N-out burger) and restaurants nearby. 1 Bart stop to Stoneridge shopping mall and 10mins drive to Livermore Premium outlet! Parking: Outdoor,... More 

Helpful?
Thank LaiCnCn
Tom B, Manager at Four Points by Sheraton Pleasanton, responded to this review

Dear Lai Thank you for your feedback. We are glad that you have enjoyed your stay with us and the amenities around the hotel was of great help. We will look forward to welcoming you back in the near future. Regards Avi Goundar Assistant General Manager More 

San Diego, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Below average to horrible from top to bottom. The room is clean...that's where the positive comments stop. The walls are paper-thin, as are the doors, the hallways are loud and the maintenance condition of the room was a joke. When I checked in at 9:00 p.m., the HVAC wasn't working and the room was cold, so I had to call... More 

Helpful?
Thank bjl92101
Tom B, Manager at Four Points by Sheraton Pleasanton, responded to this review

Dear Guest Thank you very much for the feedback concerning your recent stay with us. I have taken the opportunity to address with my maintenance and housekeeping team the shortfalls in your room which could have easily been avoided that affect a guest stay. I do realize the safety issue concerning the screw being left on the floor and this... More 

Travelers are raving about these Pleasanton hotels

Bedford, Massachusetts
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I stayed there (with family) for a week when I had to be in Pleasanton for training for a new job. There place is close to BART and they have complimentary shuttle service for travel within 7 mile radius. The breakfast at Yaz is pretty good. Friendly folks and a big hello and thanks to Christine our shuttle driver. No... More 

Helpful?
Thank ramaka02
Tom B, Manager at Four Points by Sheraton Pleasanton, responded to this review

Dear Guest Thank you for your review and we are glad you have had a great stay with us. Christine is a great shuttle service person and we are proud to have her on board. We shall look forward to having you back in the near future. Kind Regards Avi Goundar Assistant General Manager More 

2 reviews
1 of 5 stars Reviewed 3 weeks ago

Terribly disappointed with the condition and hygiene of my room (room 372) despite having shared with the GM on the roach and lipstick marks on the duvet the next morning. Both issues were still not fixed by evening when we got back. The lipstick mark is still on the duvet, and the roach got bigger!! The roach was crawling (literally... More 

Helpful?
Thank Kiwina23
Tom B, General Manager at Four Points by Sheraton Pleasanton, responded to this review

Mr. Su, thank you for reaching out to me concerning the issue that we had discussed Tuesday of this week. In reviewing your concerns with my team the day you pointed them out to me, my Housekeeping team did go to the room and changed all of the bedding and completely cleaned the entire room. I did extend complimentary breakfast... More 

Collierville, Tennessee
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

It was an outstanding experience with Jodi. She was so friendly and professional. I was served immediately and never waited for food or drink. She introduced me to other patrons at the bar and made it a truly great time. Being in the transportation industry and traveling a lot, I wish all my layover experiences could be like this! Way... More 

Helpful?
Thank Pyro16
Tom B, Manager at Four Points by Sheraton Pleasanton, responded to this review

Dear Guest Thank you very much for your feedback and I am pleased you had a wonderful time. Jodi certainly is a great asset to our team. We will look forward to having you back with us in the near future. Kind Regards Avi Goundar Assistant General Manager More 

Austin, Texas
Level Contributor
217 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Didn't quite feel like a four points, more motel-like. Someone had already drank from the complimentary water bottles, tissues and wipes were low quality - overall, not impressed. Stay a night maybe, if you have to.

Helpful?
Thank DMulan
Tom B, Manager at Four Points by Sheraton Pleasanton, responded to this review

Dear D Mulan Thank you for telling us about your stay and we greatly regret that you did not enjoy your stay with us. We have very recently renovated all our rooms and the public facilities including the lobby. I am very concerned that your complimentary water was used and sincerely apologize. Please feel free to contact me directly for... More 

Naples, Florida
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed December 29, 2015

This property is just wonderful. The room is very excellent and clean. Very efficient layout, good power recharge stations, and great beds. Bath is clean and modern. Close to the end of the BART line. Price is excellent for this kind of room and location. If we ever get back to this area, this is where we'll stay. Love the... More 

Helpful?
Thank florida_ratingsguy
Tom B, Manager at Four Points by Sheraton Pleasanton, responded to this review

Dear guest We greatly appreciate your feedback and pleased to hear that your stay with us was to your satisfaction. We shall look forward to welcoming you back in the near future. Regards Avi Goundar Assistant General Manager More 

Las Vegas, Nevada
1 review
4 of 5 stars Reviewed December 22, 2015 via mobile

The Bar staff, especially Jodi, was great at Faz. I recommend the kabobs. Nice beer selection. Room was fine and I was able to get it completely dark. Good breakfast buffet. Wi-Fi was a iffy when connecting. Short walk to the BART station buy everything else you'll need to use the hotel shuttle.

Helpful?
Thank T B
Tom B, Manager at Four Points by Sheraton Pleasanton, responded to this review

Dear guest Thank you very much for your review. Jodi certainly is a great asset to our team and we are proud to have her in our team. I glad you enjoyed the hotel stay and our services. We will look forward to welcoming you back in the near future. Best wishes for this festive seasons from our team. Regards... More 

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