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Sheraton Pleasanton Hotel

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5990 Stoneridge Mall Road, Pleasanton, CA 94588 (Formerly Wyndham Garden)
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Sheraton Pleasanton Hotel
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Sheraton Pleasanton Hotel
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193 reviews from our community

Traveler rating
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    58
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Utah
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Hotel is in a good location with easy access to all the local shopping and freeway access. Hotel is like most Sheraton's, a little dated but has been spruced up. The hotel staff was fine, not overly friendly but certainly not rude. The room was clean but on the smaller side. Instead of 2 queens, we got two double beds.... More 

Was this review helpful? Yes
SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear swpsacs1, I want to personally thank you for your review and kind comments about my hotel staff. As well, I sincerely apologize for what you went through to get your upgrade. We have a lot of Platinum level guests staying with us and we work diligently to upgrade as many as possible. I will be happy to secure a... More 

Los Angeles, California
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

My family stayed at this hotel and had some issues - they did not have the room that we reserved available after wasting almost 90 minutes,we were downgraded to a room - that did not exist when we arrived.. After our stay, I received an email from the General Manager offering me a bunch of points to reply back to... More 

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear macizoe, I sincerely apologize for the waiting you and your family experienced. As well, I am sorry to learn about the room type and comments from my front desk. I am also reading you emailed me and you did not receive a reply from me - my apologies. For some reason I did not receive the email (we were... More 

Huntington Beach
Contributor
20 reviews 20 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I'm giving this hotel a 2-Star review because this is really a poor showing for the Sheraton brand. I can echo many things that have been stated by previous reviewers: it is in need of an overhaul. Not a facelift, but an overhaul. They are constantly at capacity, and I'm sure that whoever owns this hotel would be loathe to... More 

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Hello HBsteve, Thank you for posting your review. I would like to apologize for the challenges you encountered with our elevator (unfortunately - and for the safety of our guests - we have had to implement a major repair ... completion April 24). As well, I will personally look into the lounge and room service offerings. We appreciate your feedback.... More 

San Francisco
Top Contributor
179 reviews 179 reviews
103 hotel reviews
72 helpful votes 72 helpful votes
2 of 5 stars Reviewed March 3, 2015

Positive: The front desk is nice, friendly, and patient. All valuable qualities when traveling. Neutral: The rooms themselves are OK. Not super nice, but certain acceptable given the price range. Negative: The hotel is just plain dirty. There is trash in the hallways. Discarded wrappers, papers, etc. Heck, I even saw the room number sign fall off of one unit.... More 

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear SFOPhD, Thank you for sharing your experience with us and for the kind words about our friendly and patient front desk. I am pleased to see we recognized your gold status and provided you with an upgrade, which exceeded your expectations. I also want to sincerely apologize for the conditions you described in the hallways. Rest assured I have... More 

Cedar Hills, Utah
1 review
1 of 5 stars Reviewed February 19, 2015

This hotel was terrible. The staff was helpful and accommodating but everything from the hotel lobby to the guest rooms was old, in need of repair or dirty. The hotel is a pet friendly hotel. However there are pet stains in the hallways and even in my guest room. The bathroom had rust around the fixtures and and silt came... More 

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear Kellie B, I am writing to thank you for your feedback - I am happy to read my team was very accommodating. I am sorry to issues you encountered - rest assured I have shared them with my housekeeping team and we have corrected accordingly. Once again, thank you for your feedback. Sincerely, Mario Salvatore Lopez General Manager Sheraton... More 

Top Contributor
191 reviews 191 reviews
143 hotel reviews
446 helpful votes 446 helpful votes
5 of 5 stars Reviewed February 2, 2015

This was our second visit to this hotel. Cory, the front office manager greeted us warmly, in my experience you don't find many managers greeting you before you have actually checked in. Cory remembered our previous visit and arranged for us to have a delightful room away from the Freeway. It was spacious, comfortably furnished, and had zero noise issues... More 

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear redhand, On behalf of my entire team here at the Sheraton Pleasanton, I want to sincerely thank you for the kind comments you are sharing about your stay here with us. I am proud of each and every associate we have in our hotel - from our Front Office Manager (who welcomed you) to our Room Attendants (who make... More 

Maryland
Top Contributor
142 reviews 142 reviews
139 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed January 30, 2015

This hotel has one of the best teams I have seen in a while. Very friendly, welcoming and helpful. Room was good size and the bath was super clean. No evidence of prior guest. Hotel gym has a variety of equipment. Enough to keep the workout going while on the road. Mall is across the street should you forget something.... More 

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Hello leroyk, I am appreciative of the very positive comments you are sharing about our team here at the Sheraton Pleasanton and our excellent hotel. We take pride in the service we provide to "each" of our guests. Your comments are making our day - thank you! We look forward to welcoming you back soon! Sincerely, Mario Salvatore General Manager... More 

Castro Valley, California
1 review
5 of 5 stars Reviewed January 24, 2015

I reserved a hotel room here using Priceline.com and somehow my dates changed in the app. I ended up with a reservation for a night that was unusable. As Priceline has a strict no cancellation policy, I decided to give the hotel a call and see what happens. I spoke to a front desk worker named Joannah and she quickly... More 

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear lxmunoz, Thank you so much for sharing such a positive experience with us ... we are always willing to and ready to work with our guests and provide them the best products and services. Sincerely, Mario Salvatore Lopez General Manager Sheraton Pleasanton More 

Ontario
Top Contributor
52 reviews 52 reviews
26 hotel reviews
154 helpful votes 154 helpful votes
2 of 5 stars Reviewed January 22, 2015

Stayed at this hotel for 3 days on a business trip. The hotel is very conveniently located for shopping and transit and backs on to a major highway. Appearance of the hotel exterior is very dated, almost look like an old school instead of a hotel. Entering the hotel is no better, very worn and dated. Friendly efficient reception. The... More 

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear chickandbeast, Thank you for sharing your experience while staying with us. Sincerely, Mario Salvatore Lopez General Manager Sheraton Pleasanton More 

Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 21, 2015

The only good thing about this hotel is how close it is to the BART station. If you plan to go into the city on a regular basis this is a good thing. Now on to the bad things..This hotel is lacking so many basic things.. Our room did not have a toilet paper holder, no bathroom counter, no place... More 

Was this review helpful? Yes
SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Thank you for sharing your comments. I sincerely apologize for the challenges you encountered while staying with us. My team and I will address and correct such situations. Sincerely, Mario Salvatore Lopez General Manager Sheraton Pleasanton More 

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