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All 14 Pleasanton hotels

Sheraton Pleasanton Hotel

3.5 of 5 Hotel   |   5990 Stoneridge Mall Road, Pleasanton, CA 94588 (Formerly Wyndham Garden)
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Ranked #10 of 14 Hotels in Pleasanton
A recent review
3 of 5 stars reviewed 1 week ago
mja1982 Naperville, Illinois
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177 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Naperville, Illinois
Top Contributor
391 reviews 391 reviews
46 hotel reviews
143 helpful votes 143 helpful votes
3 of 5 stars Reviewed 1 week ago

Pluses: Staff was friendly Gym was nicely put together Great location Minuses: If you stay on the side with the highway be prepared...it's very noisy Some of the furniture in my room had large scratches and chips on it, and should be replaced The toilet worked funky and almost flooded multiple times

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Spearsville
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Staff were great, very friendly. They were apologetic if anything was wrong. Could not have been better, especially the front desk. Rooms were average but beds were very comfortable. Service was not great. Was offered this $5 discount on hotel items or points to not have room serviced for the day. Stayed 4 nights and did not require servicing every... More

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear RonAround1970, Thank you so much for providing us with your feedback. I appreciate the kind comments about our service/staff and sincerely apologize about the challenges you encountered with our Mage A Green Choice program. I will work with my team at the desk to ensure we fully explain the benefits and terms of this program. Once again, please accept... More

United States
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed October 7, 2014

I stayed here for a business meeting recently. The room was slighly dirty upon arrival and the halls smelled of old food. I wasn't able to get the room size i liked and the fromt desk team didnt seem too interested in helping. the plug in my bathroom didnt work at all. Breakfast was okay but as others note the... More

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear nbtravel, I want to thank you for sharing your feedback with us. We value your business and your feedback helps me recognize my associates when they have done a good job and take corrective actions when we have fallen short of meeting our guests' satisfaction. Rest assured, I will work with my team to make such corrections. Sincerely, Mario... More

San Diego, California
Contributor
18 reviews 18 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 30, 2014

We were pleasantly surprised by this Sheraton! First off, the location is not ideal, mostly industrial. BUT it is located right across the street from a large shopping mall. One side of the hotel is along the freeway, and from our room on the 5th floor, we could easily hear the traffic when we were in our room. Our room... More

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear Jen A, Thank you so much for sharing your comments with us. We are very proud of our nicely renovated guestrooms. I am pleased to learn our fabulous breakfast buffet was of your liking. Lastly, I will pass along your kind comments to my team with regards to the friendly service they displayed to you. Indeed, each of us... More

San Diego, California
Contributor
12 reviews 12 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed September 23, 2014

If you ever wanted to know what it was like to live in the 80's, spend a night in this badly outdated hotel. Sheraton has a big problem with outdated properties, and this one underscores the problem. If you are interested in a nice, new and quiet property, go somewhere else. The adjacent review called "Nice and quiet!" strains all... More

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

We appreciate taking time to post your review and share your comments. We take pride in our recently renovaed hotel and I sincerely apologize this did not meet your expectation. Warm regards, Mario Salvatore Lopez General Manager More

Las Vegas, Nevada
Top Contributor
120 reviews 120 reviews
19 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed September 6, 2014

This hotel is located about 30 minutes away from San Francisco. It is just a stone's throw away from a mall anchored by Nordstrom, JC Penny and Macy's. Our beds were very comfortable and the room was clean. The coffee maker was very much appreciated especially early in the morning and late at night. The staff was cheerful and helpful.... More

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Thank you so much for your feedback. We are very proud of our renovated hotel and the diligent work each of us put in to deliver the very best services to our guests. My team and I look forward to welcoming you back soon. SIncerely, Mario Salvatore Lopez General Manager More

Stoke-on-Trent, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 1, 2014

I stayed here on business. The hotel isn't much to look at but is surprisingly quite nice. Reception staff are very welcoming and always happy to help. Breakfast was included in my room rate, which was a standard breakfast with a nice selection of fresh fruit, cereal, pastries, yogurts and the usual American fresh waffles, an additional menu was also... More

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

On behalf of my team here at the hotel, I thank you for the many kind words you are sharing describing our hotel. I will look into why the service was rather slow i our restaurant and will make sure this does not happen again. We appreciate your business and comments. Sincerely, Mario Salvatore Lopez General Manager More

1 review
4 of 5 stars Reviewed August 27, 2014 via mobile

I been writting this review in my head since about 7 hours this morning. I had an appointment from my job this morning wich i decided to pass and enjoy a breakfast. The personal front desk (OLD MEN) very nice person. He told me that the restaurant was open to 6 am to 11 am. it was 6:15 am there... More

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

I appreciate the kind comments you are sharing about our hotel/facilities and sincerely apologize for the encounter you had with the restaurant staff. I will look into it this situation and will take the corrective measures. I am so sorry. Sincerely, Mario Salvatore Lopez General Manager More

El Dorado Hills, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed August 25, 2014

We stayed at the Sheraton on Friday and Saturday night for a soccer tournament. The hotel was conveniently located off the freeway, across from a large mall, and right near a BART station. The facility was clean and the rooms were updated, modern, and clean. Soft pillows were appreciated. The only problem with the room was that it bordered the... More

Was this review helpful? Yes 1
SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Thank you for sharing your comments with us. We definitely have a great facility and take pride with the efforts each employee makes to deliver outstanding services to our guests. While I see we achive this goal in some of the interactions we had during your stay, we definitely were not consistent with the rest of interactions. I genuinely apologize... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 19, 2014

The hotel and rooms are nice, well maintained and clean but the road noise from the highway one one side of the hotel is unbearable. Feels like you are sleeping on the sidewalk. I would highly recommend they install double pane windows as the windows they have block out almost no noise.

Was this review helpful? Yes 1
SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

I appreciate you sharing your comments with us and sincerely apologize for the noise you experienced. Rest assured I will be working with my team to address this. Sincerely, Mario Salvatore Lopez General Manager More

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Additional Information about Sheraton Pleasanton Hotel

Address: 5990 Stoneridge Mall Road, Pleasanton, CA 94588 (Formerly Wyndham Garden)
Phone Number:
Location: United States > California > Pleasanton
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Pleasanton Hotel 3.5*
Number of rooms: 171
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Also Known As:
Sheraton Pleasanton
Pleasanton Sheraton

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