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Sheraton Pleasanton Hotel

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5990 Stoneridge Mall Road, Pleasanton, CA 94588 (Formerly Wyndham Garden)
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Sheraton Pleasanton Hotel
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Sheraton Pleasanton Hotel
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201 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Took a road trip with my husband and two dogs to Pleasanton for a friend's wedding. Most other hotels around the area charge high fees to bring a pet. Sheraton Pleasanton doesn't charge any fees to bring your furkids. They allow dogs up to 80# and pet friendly rooms are located and the first and second floors. Plenty of grassy... More 

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Perth, Australia
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed here for a couple nights during a tour. As it was supposed to be a tour of San Francisco I was a bit disappointed with the hotel's location, but that's not really the hotel's fault. It is only a 5 minute walk to the BART station and it takes about 45 minutes to get to San Francisco. The... More 

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New York City, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

A neat and tidy Sheraton with a small gym and an outdoor pool. SPG lounge with limited selection and also a lobby breakfast area. Very close to Stoneridge Mall for anything you may need. Ask for a room on the opposite side of the building to highway side, unless you're a solid sleeper.

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Rensselaer, New York
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I gave this hotel one star for the location only. If you don't mind having your reservations screwed up, dirty carpets, maids taking (the polite word) your change, an under staffed restaurant and a manager that gives you lip service but doesn't correct the wrongs, this place is for you. I stay in hotels 100 nights a year and never... More 

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Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

We stayed at this hotel for two nights for a family wedding. It was a terrible experience from check-in to check-out. Room was not ready, staff at front desk were rude, room was not clean (stains on bedding, tables and desks were sticky, bathroom floor not so clean), couldn't get the room cleaned before the wedding or get towels without... More 

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Clifton Park, New York
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed here to attend wedding at a nearby country club. The Good - close to mall, freeways, and the BART; nice enough pool area, decent bed, room size good; most staff pleasant, especially John, one of the managers, who tried to fix the many problems The Bad - courtesy van not always available due to not enough staff, van driver... More 

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Sonora, California
Level Contributor
57 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed April 29, 2015

Nice place to stay when shopping at Stone Ridge Mall. Hotel is clean,staff great. Room was quiet,very comfortable. Breakfast was chaotic due to a hundred foreign tourist in line to eat with not enough food. Manager pulled us out of line and arranged for us to use the VIP room on top floor to eat a private breakfast. How nice... More 

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear Pete M., I am extremely pleased to learn our team accomodate you in our Sheraton Club. I apologize for the situation regarding one of our groups in our restaurant. We appreciate you busness and feedback. My entire team and I look forward at welcoming you back to our hotel soon. Regards! Mario Salvatore Lopez General Manager Sheraton Pleasanton More 

Utah
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed April 16, 2015

Hotel is in a good location with easy access to all the local shopping and freeway access. Hotel is like most Sheraton's, a little dated but has been spruced up. The hotel staff was fine, not overly friendly but certainly not rude. The room was clean but on the smaller side. Instead of 2 queens, we got two double beds.... More 

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear swpsacs1, I want to personally thank you for your review and kind comments about my hotel staff. As well, I sincerely apologize for what you went through to get your upgrade. We have a lot of Platinum level guests staying with us and we work diligently to upgrade as many as possible. I will be happy to secure a... More 

Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 14, 2015

My family stayed at this hotel and had some issues - they did not have the room that we reserved available after wasting almost 90 minutes,we were downgraded to a room - that did not exist when we arrived.. After our stay, I received an email from the General Manager offering me a bunch of points to reply back to... More 

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear macizoe, I sincerely apologize for the waiting you and your family experienced. As well, I am sorry to learn about the room type and comments from my front desk. I am also reading you emailed me and you did not receive a reply from me - my apologies. For some reason I did not receive the email (we were... More 

Huntington Beach
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed April 14, 2015

I'm giving this hotel a 2-Star review because this is really a poor showing for the Sheraton brand. I can echo many things that have been stated by previous reviewers: it is in need of an overhaul. Not a facelift, but an overhaul. They are constantly at capacity, and I'm sure that whoever owns this hotel would be loathe to... More 

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Hello HBsteve, Thank you for posting your review. I would like to apologize for the challenges you encountered with our elevator (unfortunately - and for the safety of our guests - we have had to implement a major repair ... completion April 24). As well, I will personally look into the lounge and room service offerings. We appreciate your feedback.... More 

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