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All 14 Pleasanton hotels

Sheraton Pleasanton Hotel

3.5 of 5 Hotel   |   5990 Stoneridge Mall Road, Pleasanton, CA 94588 (Formerly Wyndham Garden)
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49%
Ranked #10 of 14 hotels in Pleasanton
A recent review
3 of 5 stars reviewed yesterday
Kunzski Lagos, Nigeria
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162 people have reviewed this hotel

Traveler rating
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    43
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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English first
Lagos, Nigeria
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed yesterday NEW

The Hotel was too basic to be a 5 star. Room was clean and alright. Size for an upgrade room was small though especially of you are paying almost $200 per night. I stayed for 6 days and breakfast was the same thing everyday. Options were also limited for breakfast. It was just bacon, sausages, potatoes and scrambled eggs. Take... More

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1 review
3 of 5 stars Reviewed 3 days ago NEW via mobile

I stayed in this hotel for business. I had very mixed reviews. On one hand the rooms were nice. Not over the top but clean and comfortable. The proximity to the mall was fantastic so a huge plus there. The rooms service was not accurate either time I ordered and by the time they brought missing items it was cold.... More

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Texas
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We were in town for a wedding. The Sheraton was one of the hotels with attractive rates. Because of its proximity to the BART station (a very short walk) most of the guests & bridal party converged on it. The staff seemed a bit stressed by the onslaught. And our group was one of 3 weddings at the hotel that... More

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Los Angeles, California
Contributor
15 reviews 15 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel knows how to treat its guests. And that's what it's all about, yes? Corey, the Front Desk Manager, made sure that all would go well, and it certainly did. Nice people, nice property. You won't go wrong in staying at this wonderful hotel. Thanks Corey, and thanks Sheraton!! I appreciate you.

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Blind Bay, Canada
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 3, 2014

Attended this Hotel for a wedding and spent four nights there. Hotel staff was excellent being friendly as soon as I came in the door. The rooms are a little dated but were clean and very comfortable. At the restaurant Ricardo looked after us along with the other staff making our breakfeasts very enjoyable with good service and a warm... More

Was this review helpful? Yes 2
SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Thank you so much for the kind words about friendly staff. We appreciate hearing from our guests. In this case, when an employee is being mentioned, we recognized RIcardo in front of his colleagues. We thank you for your busness and feedback. SIncerely, Mario S. Lopez - General Manager. More

Houston, Texas
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed May 22, 2014

Nothing really unexpected about this hotel. It's a pretty standard road warrior haven stuck out on the border between suburban bay area communities and "they took er jobs!" land. The hotel is situated on the outside of a ring-road around a mall. On the other side of the hotel is an interstate (680 or 580...so many 80's here.) My room... More

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 2, 2014

In the past 1.5 yrs (approx.) my husband has stayed in the area weekly. When my daughter, dog and I travel with him we have to stay at a pet friendly hotel, and preferably an SPG hotel (as my husband is Platinum/Ambassador member level) so the only choice we have is Sheraton Pleasanton. The location is great but unfortunately we... More

Was this review helpful? Yes 4
SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

We thank you for your feedback and apologize for the experience while staying with us. I am personally looking into each of the items you have posted - rest assured we will take corrective and preventative measures. Sincerely, Mario S. Lopez - General Manager. More

Top Contributor
154 reviews 154 reviews
130 hotel reviews
400 helpful votes 400 helpful votes
4 of 5 stars Reviewed April 29, 2014

We contacted the hotel in advance to request a specific room type. Corey at the front desk was very helpful and not only met our request but exceeded it by allocating a room on the Club Level floor. The room was a good size with large bed, soft pillows and bathroom had large, new fluffy towels. Breakfast in the Club... More

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Thank you very much for the nice review you posted about your recent stay with us. Our newly renovated guestrooms and superb customer service make the stay of our guests in our hotel great ones. We look forward to welcoming you back in the near future. Sincerely, Mario Lopez - General Manager. More

San Francisco, California
Senior Contributor
49 reviews 49 reviews
41 hotel reviews
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed April 24, 2014

Just stayed at the Sheraton Pleasanton Hotel and from the minute I walked in until the tiem I departed, I felt recognized by the staff. As an SPG Platinum, an upgraded room on the Club Floor was ready for me. The Club Lounge is open on weekends (a rarity at most hotels) and the young man how staffed the breakfast... More

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Thank you so very much for the recognition you are giving us. We are very proud of the services, SPG recognition we provide to our guests and are delighted to see you had a great stay with us. Reviews like yours continue to energize us to consistently and regularly deliver the very best to our guests. I will pass on... More

Salt Lake City, UT
Contributor
17 reviews 17 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed April 24, 2014

First off - usually Sheraton's have a decent but small gym. This was the same at this location - except all the cardio machines needed maintenance. The sound didn't work on one of the elipticals, and the two treadmills and other elliptical clearly needed maintenance. They were very loud!!! The room temperature was set to 72 - with no outside... More

Was this review helpful? Yes 2
SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

I sincerely apologize for the service shortcomings you experienced while staying with us. I will follow up with my team to ensure we are correcting - and preventing - reoccurrences. Genuinely, Mario Lopez - General Manager. More

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Additional Information about Sheraton Pleasanton Hotel

Address: 5990 Stoneridge Mall Road, Pleasanton, CA 94588 (Formerly Wyndham Garden)
Phone Number:
Location: United States > California > Pleasanton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Pleasanton Hotel 3.5*
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Also Known As:
Sheraton Pleasanton
Pleasanton Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Situated between Silicon Valley, San Francisco, and the Napa Valley, we'll make your stay comfortable and enjoyable at Sheraton Pleasanton. ... more   less 
Number of rooms
171

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