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Sheraton Pleasanton Hotel

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5990 Stoneridge Mall Road, Pleasanton, CA 94588 (Formerly Wyndham Garden)
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Sheraton Pleasanton Hotel
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Sheraton Pleasanton Hotel
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190 reviews from our community

Traveler rating
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    57
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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San Francisco
Top Contributor
179 reviews 179 reviews
103 hotel reviews
72 helpful votes 72 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Positive: The front desk is nice, friendly, and patient. All valuable qualities when traveling. Neutral: The rooms themselves are OK. Not super nice, but certain acceptable given the price range. Negative: The hotel is just plain dirty. There is trash in the hallways. Discarded wrappers, papers, etc. Heck, I even saw the room number sign fall off of one unit.... More 

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear SFOPhD, Thank you for sharing your experience with us and for the kind words about our friendly and patient front desk. I am pleased to see we recognized your gold status and provided you with an upgrade, which exceeded your expectations. I also want to sincerely apologize for the conditions you described in the hallways. Rest assured I have... More 

Cedar Hills, Utah
1 review
1 of 5 stars Reviewed February 19, 2015

This hotel was terrible. The staff was helpful and accommodating but everything from the hotel lobby to the guest rooms was old, in need of repair or dirty. The hotel is a pet friendly hotel. However there are pet stains in the hallways and even in my guest room. The bathroom had rust around the fixtures and and silt came... More 

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear Kellie B, I am writing to thank you for your feedback - I am happy to read my team was very accommodating. I am sorry to issues you encountered - rest assured I have shared them with my housekeeping team and we have corrected accordingly. Once again, thank you for your feedback. Sincerely, Mario Salvatore Lopez General Manager Sheraton... More 

Top Contributor
189 reviews 189 reviews
142 hotel reviews
439 helpful votes 439 helpful votes
5 of 5 stars Reviewed February 2, 2015

This was our second visit to this hotel. Cory, the front office manager greeted us warmly, in my experience you don't find many managers greeting you before you have actually checked in. Cory remembered our previous visit and arranged for us to have a delightful room away from the Freeway. It was spacious, comfortably furnished, and had zero noise issues... More 

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear redhand, On behalf of my entire team here at the Sheraton Pleasanton, I want to sincerely thank you for the kind comments you are sharing about your stay here with us. I am proud of each and every associate we have in our hotel - from our Front Office Manager (who welcomed you) to our Room Attendants (who make... More 

Maryland
Top Contributor
140 reviews 140 reviews
137 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed January 30, 2015

This hotel has one of the best teams I have seen in a while. Very friendly, welcoming and helpful. Room was good size and the bath was super clean. No evidence of prior guest. Hotel gym has a variety of equipment. Enough to keep the workout going while on the road. Mall is across the street should you forget something.... More 

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Hello leroyk, I am appreciative of the very positive comments you are sharing about our team here at the Sheraton Pleasanton and our excellent hotel. We take pride in the service we provide to "each" of our guests. Your comments are making our day - thank you! We look forward to welcoming you back soon! Sincerely, Mario Salvatore General Manager... More 

Castro Valley, California
1 review
5 of 5 stars Reviewed January 24, 2015

I reserved a hotel room here using Priceline.com and somehow my dates changed in the app. I ended up with a reservation for a night that was unusable. As Priceline has a strict no cancellation policy, I decided to give the hotel a call and see what happens. I spoke to a front desk worker named Joannah and she quickly... More 

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear lxmunoz, Thank you so much for sharing such a positive experience with us ... we are always willing to and ready to work with our guests and provide them the best products and services. Sincerely, Mario Salvatore Lopez General Manager Sheraton Pleasanton More 

Ontario
Senior Contributor
44 reviews 44 reviews
26 hotel reviews
162 helpful votes 162 helpful votes
2 of 5 stars Reviewed January 22, 2015

Stayed at this hotel for 3 days on a business trip. The hotel is very conveniently located for shopping and transit and backs on to a major highway. Appearance of the hotel exterior is very dated, almost look like an old school instead of a hotel. Entering the hotel is no better, very worn and dated. Friendly efficient reception. The... More 

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear chickandbeast, Thank you for sharing your experience while staying with us. Sincerely, Mario Salvatore Lopez General Manager Sheraton Pleasanton More 

Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 21, 2015

The only good thing about this hotel is how close it is to the BART station. If you plan to go into the city on a regular basis this is a good thing. Now on to the bad things..This hotel is lacking so many basic things.. Our room did not have a toilet paper holder, no bathroom counter, no place... More 

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Thank you for sharing your comments. I sincerely apologize for the challenges you encountered while staying with us. My team and I will address and correct such situations. Sincerely, Mario Salvatore Lopez General Manager Sheraton Pleasanton More 

Los Angeles, California
Senior Contributor
33 reviews 33 reviews
31 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed January 17, 2015

I stayed at this hotel because SF was completely sold out (with the exception of the very expensive rooms and questionable hotels). I'll. start with the positives. The hotel staff was extremely courteous. Seriously some of the nicest staff I've ever encountered. It is a 5 minute walk to the Bart station, which made it very convenient to get to... More 

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

I appreciate your kind comments about my associates ... we indeed care "a lot" about our guests and work diligently to provide the very best products and services. Sincerely, Mario Salvatore Lopez General Manager Sheraton Pleasanton More 

Los Angeles, California
Top Contributor
96 reviews 96 reviews
30 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed January 13, 2015 via mobile

Nothing wrong with this hotel's staff, service and the like. However... the location, terrible. Half the rooms face an exceptionally busy and noisy freeway. The building is old and the rooms horrible. Everything is crying out for an update. You'll find yourself looking for signs or confirmations that you're actually in a Sheraton. Its room rates reflect the building. Its... More 

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Manchester, Maryland
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 12, 2015

After our third night of a 5 night stay, the room had not been made by 4:30 PM. After calling the front desk, they apologized, we went to dinner and came back at 8:00 PM the room was finally made up. Next night, 5:30 PM, room not serviced. Front desk said the Do Not Disturb sign was out at 2:00... More 

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