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All 14 Pleasanton hotels

Sheraton Pleasanton Hotel

3.5 of 5 Hotel   |   5990 Stoneridge Mall Road, Pleasanton, CA 94588 (Formerly Wyndham Garden)
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Ranked #11 of 14 hotels in Pleasanton
A recent review
3 of 5 stars reviewed 3 weeks ago
Allison R San Carlos, California
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152 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
San Carlos, California
Contributor
18 reviews 18 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I guess the best description is that it is what you might expect for a Sheraton in the suburbs. It's adequate, but fairly low-end. Many of the rooms are adjacent to the freeway, making them very loud. The workaround is to get on a higher floor and to run the air conditioning unit as a white noise generator. The "gift... More

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear Allison R, We thank you for sharing your feedback and for staying with us. I will pass on the kind comments to my team regarding our friendly and corteous staff and will follow up in the areas where we did not meet your expectation.in our restaurant. Sincerely, Mario Lopez - General Manager. More

South Lake Tahoe, California
1 review
4 of 5 stars Reviewed March 13, 2014

Every time we come back to this place is always nice and friendly staff, we stay frequently and return back every time.(Feb. 28-March 3) My wife and I drove from Tahoe for a get away from the Snow. She have a business meeting at the corporate.So convenient to Golf courses, shopping centers, and sight seeing sites. While, my wife is... More

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear 1053seirra, We are so happy to learn you had a "Great Stay" here with us. Our newly renovated guestrooms, convenient location and tremendous service delivery from each of our associates does make our hotel "the hotel of choice" in the Tri-Valley. I will pass on your kind comments to my team and look forward to welcoming you back very... More

San Francisco, California
1 review
5 of 5 stars Reviewed March 8, 2014 via mobile

This Sheraton Hotel definitely earned this review - it met and exceeded the majority of my expectations. Check-in was fast and easy with the hotel staff. One of the staff, who I think was new, was very considerate and helpful regarding my concerns. That hotel receptionist made me feel welcomed and appreciated; she was the catalyst to this wonderful stay.... More

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear xHaL, On behalf of my entire team here at the Sheraton Pleasanton, I want to thank you for posting your review and for recognizing the tremendous efforts we make to provide superb products (newly renovated guestrooms) and amazing service - we take pride in our efforts to go above and beyond to take care of our guests. Once again,... More

Chino Hills
2 reviews
1 of 5 stars Reviewed March 3, 2014

SPG GOLD MEMBER I stayed here because the location, closed to bart . Stayed for 3 night, 3 rooms. on January 3rd. Here what i got Nobody will help you with luggage, self service hotel. DIrty room (3rd floor), carpet dirty -bread crumbs under the tv table, dust on the table and night table worst than motel 6. Room in... More

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear Guest, I am very sorry for the issues you encountered while staying here with us. I will look into the situations that caused such inconvenience, take corrective measures and prevent re-occurrence. Sincerely, Mario Lopez - General Manager. More

Monterey, California
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed February 24, 2014

On the positive side, this hotel is right across the street from Stoneridge mall. Our main complaint and poor review mostly based on probably one of the worst nights of sleep ever! We didn't even pay attention to the size of the beds until we got back to our room at 11:00 pm and got in them. My wife, myself... More

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear Paul M., I want to thank you for providing us with your feedback regarding our beds and the restaurant clearing out very early. I will look into the reason why this happened and will correct. I appreciate you acknowledging Tamela for making an effort to accomodate your needs. Please accept my sincere apologies for the issues you encountered with... More

Charlotte, North Carolina
2 reviews
4 of 5 stars Reviewed February 9, 2014

Stayed here for 2 nights last eek - staff was very courteous, rooms were clean and recently remodeled. Had a room overlooking the mall, so I didn't have to worry about noise from the highway. Hotel was right next to the BART station, making it very convenient to get to SF. I will stay here again.

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Thank you so much for your feedback. Our newly renovated hotel, combined with our fabulous staff and services does make it to a wonderful stay at our hotel. My team and I look forward to welcoming you back in the near future. Sincerely, Mario Lopez - General Manager. More

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 27, 2014

My teenage son and I stayed the weekend at the Sheraton Pleasanton and had such a wonderful time. BART is only 2 blocks away and we went into San Francisco for the day. Came back to such fabulous service and a beautiful room. Made us feel like it was our "home away from home". Relaxing in the Pool & spa... More

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear Robin A, We are so happy you and your son had a wonderful stay here with us. Our convenient location, newly remodeled rooms and fabulous service indeed make us the place to be in Pleasanton. We thank you for your feedback and HIGHEST rating. We look forward to welcoming you and your son back in the near future. Sincerely,... More

Sacramento, California
1 review
5 of 5 stars Reviewed January 8, 2014 via mobile

I was pleasantly at how much i enjoyed my stay at sheraton in pleasanton. Great location friendly staff. Great valeue and breakfast server (Richardo) was very helpful and friendly, thank you very much.

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear Estephanie25, We are so happy to learn you enjoyed your stay here with us. Our newly renovated hotel and wonderful team look forward to welcoming you back in the near future. We appreciate your review and ratings - sincerely, Mario Lopez - General Manager. More

Palos Verdes Estates, California
Contributor
17 reviews 17 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 19, 2013

Stayed here on numerous business trips. Hotel is being upgraded, rooms are comfortable but business basic. Get the rooms facing away from the freeway as it can be quite noisy at night. Air conditioner/heater is also noisy. However, staff is great. They are welcoming and friendly. Overall, I keep coming back because they treat business travelers well.

Was this review helpful? Yes 1
SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear Albert S., I thank you for posting your review and for the kind words regarding my "Great Staff". We are 100% committed to being welcoming and friendly and provide the best service to each of our guests. I will look into the AC/Heater units situation you are bringing to our attention and will take actions to correct. I appreciate... More

West Sacramento, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 28, 2013 via mobile

Nov 19, 2013 Pamela T My first experience with the Sheraton in Pleasanton, CA was excellent. Lovely hotel and friendly staff and the best breakfast service (Ricardo our server) ever encountered at a hotel. The price was excellent. I travel frequently for business and personal travel. I will always look for a Sheraton this point on.

Was this review helpful? Yes 1
SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear Guest, Thank you "so" much for your fantastic comments. We are proud of our newly renovated hotel and each of the associates who work diligently to deliver the best services to you. I will pass along your kind words to my team. We look forward to your next stay with us. Sincerely, MArio Lopez - General Manager. More

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Additional Information about Sheraton Pleasanton Hotel

Also Known As:
Sheraton Pleasanton
Pleasanton Sheraton
Address: 5990 Stoneridge Mall Road, Pleasanton, CA 94588 (Formerly Wyndham Garden)
Phone Number:
Location: United States > California > Pleasanton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 14 hotels in Pleasanton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Pleasanton Hotel 3.5*
Official Description (provided by the hotel):
Situated between Silicon Valley, San Francisco, and the Napa Valley, we'll make your stay comfortable and enjoyable at Sheraton Pleasanton. ... more   less 
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