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All 14 Pleasanton hotels

Sheraton Pleasanton Hotel

3.5 of 5 Hotel   |   5990 Stoneridge Mall Road, Pleasanton, CA 94588 (Formerly Wyndham Garden)
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Ranked #10 of 14 Hotels in Pleasanton
A recent review
4 of 5 stars reviewed yesterday
Jen A San Diego, California
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174 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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San Diego, California
Contributor
18 reviews 18 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

We were pleasantly surprised by this Sheraton! First off, the location is not ideal, mostly industrial. BUT it is located right across the street from a large shopping mall. One side of the hotel is along the freeway, and from our room on the 5th floor, we could easily hear the traffic when we were in our room. Our room... More

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San Diego, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

If you ever wanted to know what it was like to live in the 80's, spend a night in this badly outdated hotel. Sheraton has a big problem with outdated properties, and this one underscores the problem. If you are interested in a nice, new and quiet property, go somewhere else. The adjacent review called "Nice and quiet!" strains all... More

Was this review helpful? Yes
SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

We appreciate taking time to post your review and share your comments. We take pride in our recently renovaed hotel and I sincerely apologize this did not meet your expectation. Warm regards, Mario Salvatore Lopez General Manager More

Las Vegas, Nevada
Top Contributor
110 reviews 110 reviews
14 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is located about 30 minutes away from San Francisco. It is just a stone's throw away from a mall anchored by Nordstrom, JC Penny and Macy's. Our beds were very comfortable and the room was clean. The coffee maker was very much appreciated especially early in the morning and late at night. The staff was cheerful and helpful.... More

Was this review helpful? Yes
SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Thank you so much for your feedback. We are very proud of our renovated hotel and the diligent work each of us put in to deliver the very best services to our guests. My team and I look forward to welcoming you back soon. SIncerely, Mario Salvatore Lopez General Manager More

Stoke-on-Trent, United Kingdom
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed here on business. The hotel isn't much to look at but is surprisingly quite nice. Reception staff are very welcoming and always happy to help. Breakfast was included in my room rate, which was a standard breakfast with a nice selection of fresh fruit, cereal, pastries, yogurts and the usual American fresh waffles, an additional menu was also... More

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

On behalf of my team here at the hotel, I thank you for the many kind words you are sharing describing our hotel. I will look into why the service was rather slow i our restaurant and will make sure this does not happen again. We appreciate your business and comments. Sincerely, Mario Salvatore Lopez General Manager More

1 review
4 of 5 stars Reviewed 5 weeks ago via mobile

I been writting this review in my head since about 7 hours this morning. I had an appointment from my job this morning wich i decided to pass and enjoy a breakfast. The personal front desk (OLD MEN) very nice person. He told me that the restaurant was open to 6 am to 11 am. it was 6:15 am there... More

Was this review helpful? Yes
SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

I appreciate the kind comments you are sharing about our hotel/facilities and sincerely apologize for the encounter you had with the restaurant staff. I will look into it this situation and will take the corrective measures. I am so sorry. Sincerely, Mario Salvatore Lopez General Manager More

El Dorado Hills, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed August 25, 2014

We stayed at the Sheraton on Friday and Saturday night for a soccer tournament. The hotel was conveniently located off the freeway, across from a large mall, and right near a BART station. The facility was clean and the rooms were updated, modern, and clean. Soft pillows were appreciated. The only problem with the room was that it bordered the... More

Was this review helpful? Yes 1
SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Thank you for sharing your comments with us. We definitely have a great facility and take pride with the efforts each employee makes to deliver outstanding services to our guests. While I see we achive this goal in some of the interactions we had during your stay, we definitely were not consistent with the rest of interactions. I genuinely apologize... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 19, 2014

The hotel and rooms are nice, well maintained and clean but the road noise from the highway one one side of the hotel is unbearable. Feels like you are sleeping on the sidewalk. I would highly recommend they install double pane windows as the windows they have block out almost no noise.

Was this review helpful? Yes 1
SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

I appreciate you sharing your comments with us and sincerely apologize for the noise you experienced. Rest assured I will be working with my team to address this. Sincerely, Mario Salvatore Lopez General Manager More

Maryland
Top Contributor
112 reviews 112 reviews
64 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed August 17, 2014 via mobile

The hotel is a standard business hotel. Clean, comfortable, decent amenities, good location. The lobby and lounge area is open, light and very welcoming. The breakfast is above average for similar business hotels. What really bumps this up from a three to a four is the terrific staff. Check in by Angela after a long day of travel and meetings... More

Was this review helpful? Yes 1
SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Thank you so much for posting your review and the manner in which you describe our outstanding team here at the hotel. On behalf of each of them - I thank you. We value your business and look forward to welcoming you back soon. SIncerely, Mario Lopez General Manager More

Kaohsiung, Kao-hsiung, Taiwan
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 9, 2014

01aug checkout and leave this hotel but forgot to pack my google 7 with me ,after few hour late i find my google 7 still charge the power in hotel room ,so i was called to this hotel to make sure that any new guest check in for room no.114 ,the hotel staff answer me that no one in 114... More

Was this review helpful? Yes 2
SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear Guest, I appreciate you bringing this to our attention. As it is a delicate matter, and as we have made contact through our offices to yours, we will be unable to discuss details in this frum. We appreciate your business and the opportunity you are giving us to be of service to you. Sincerely, Mario Lopez General Manager More

Visalia
Top Contributor
67 reviews 67 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed August 5, 2014

I really wanted to give this hotel a better rating but to much went wrong! I will start with the pros: Pro: The manager Corey. He was outstanding!! Any issues, go see him. Club Lounge: this is a nice place to relax and there are appetizers and drinks. Location: across the street from the mall and the Bart is very... More

Was this review helpful? Yes 1
SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear guest, I thank you for posting your pros/cons about our hotel. We are glad you enjoyed our Club Rooms and I sincerely apolgize for the service shortcomings you encountered. Sincerely, Mario Lopez General Manager More

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Additional Information about Sheraton Pleasanton Hotel

Address: 5990 Stoneridge Mall Road, Pleasanton, CA 94588 (Formerly Wyndham Garden)
Phone Number:
Location: United States > California > Pleasanton
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Pleasanton Hotel 3.5*
Number of rooms: 171
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Also Known As:
Sheraton Pleasanton
Pleasanton Sheraton

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