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All 14 Pleasanton hotels

Sheraton Pleasanton Hotel

3.5 of 5 Hotel   |   5990 Stoneridge Mall Road, Pleasanton, CA 94588 (Formerly Wyndham Garden)
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48%
Ranked #10 of 14 hotels in Pleasanton
A recent review
4 of 5 stars reviewed 3 days ago
MDFreqTvlr Maryland
  • Reviews (168)
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168 people have reviewed this hotel

Traveler rating
    35
    45
    50
    25
    13
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32
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
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English first
1 review
2 of 5 stars Reviewed yesterday NEW

The hotel and rooms are nice, well maintained and clean but the road noise from the highway one one side of the hotel is unbearable. Feels like you are sleeping on the sidewalk. I would highly recommend they install double pane windows as the windows they have block out almost no noise.

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Maryland
Top Contributor
103 reviews 103 reviews
59 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

The hotel is a standard business hotel. Clean, comfortable, decent amenities, good location. The lobby and lounge area is open, light and very welcoming. The breakfast is above average for similar business hotels. What really bumps this up from a three to a four is the terrific staff. Check in by Angela after a long day of travel and meetings... More

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Kaohsiung, Kao-hsiung, Taiwan
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

01aug checkout and leave this hotel but forgot to pack my google 7 with me ,after few hour late i find my google 7 still charge the power in hotel room ,so i was called to this hotel to make sure that any new guest check in for room no.114 ,the hotel staff answer me that no one in 114... More

Was this review helpful? Yes 1
Visalia
Top Contributor
65 reviews 65 reviews
19 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I really wanted to give this hotel a better rating but to much went wrong! I will start with the pros: Pro: The manager Corey. He was outstanding!! Any issues, go see him. Club Lounge: this is a nice place to relax and there are appetizers and drinks. Location: across the street from the mall and the Bart is very... More

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Marysville, Washington
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Although this hotel could seriously use some updates, the staff at this Sheraton lives up to the Sheraton name. I am always greeted when I go through the lobby, whether checking in or just going out for the day. The hotel also appears to be very popular with tour groups, which tells me that the value is good (I pay... More

Was this review helpful? Yes 1
SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear Duggle1, Thank you so much for sharing your comments about your stay with us. I am very proud to represent a fantastic group of associates here at our hotel (I consider the my internal guests). We all work diligently to provide experiences like the one you just had with us - rest assured I will share your comments at... More

Lagos, Nigeria
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Hotel was too basic to be a 5 star. Room was clean and alright. Size for an upgrade room was small though especially of you are paying almost $200 per night. I stayed for 6 days and breakfast was the same thing everyday. Options were also limited for breakfast. It was just bacon, sausages, potatoes and scrambled eggs. Take... More

Was this review helpful? Yes 1
SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear Guest, I want to thank you for taking time to post your review - your comments are of a lot of value to us. While we work diligently to deliver the best in services to our guests, it seems we fell short in our breakfast and presentation of our elevator. Rest assured I am working with our Chef to... More

1 review
3 of 5 stars Reviewed 4 weeks ago via mobile

I stayed in this hotel for business. I had very mixed reviews. On one hand the rooms were nice. Not over the top but clean and comfortable. The proximity to the mall was fantastic so a huge plus there. The rooms service was not accurate either time I ordered and by the time they brought missing items it was cold.... More

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear Guest, I thank you for posting your review and sincerely apologize for the inaccuracy in room service orders and the manner in which my front desk agent replied when you reported the problem with your bathroom door. I assure you such response is not representative of the caring attitude we all have here at our hotel. Rest assured I... More

Texas
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We were in town for a wedding. The Sheraton was one of the hotels with attractive rates. Because of its proximity to the BART station (a very short walk) most of the guests & bridal party converged on it. The staff seemed a bit stressed by the onslaught. And our group was one of 3 weddings at the hotel that... More

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear Guest, I thank you for taking time to share your experience with us. I sincerely appreciate the kind words about our staff and products you enjoyed and genuinely apologize for the areas where we fell short in meeting your expectations. Rest assured we are taking corrective and preventative measures. Sincerely, Mario Salvatore Lopez General Manager More

Los Angeles, California
Contributor
17 reviews 17 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 4, 2014

This hotel knows how to treat its guests. And that's what it's all about, yes? Corey, the Front Desk Manager, made sure that all would go well, and it certainly did. Nice people, nice property. You won't go wrong in staying at this wonderful hotel. Thanks Corey, and thanks Sheraton!! I appreciate you.

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear Guest, I am delighted to learn you had a great stay with us and sincerely thank you for the kind words about our associates. I am proud of the team I represent as I know they each work diligently to deliver wonderful stays - like the one you described. We look forward to welcoming you back in the near... More

Blind Bay, Canada
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 3, 2014

Attended this Hotel for a wedding and spent four nights there. Hotel staff was excellent being friendly as soon as I came in the door. The rooms are a little dated but were clean and very comfortable. At the restaurant Ricardo looked after us along with the other staff making our breakfeasts very enjoyable with good service and a warm... More

Was this review helpful? Yes 2
SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Thank you so much for the kind words about friendly staff. We appreciate hearing from our guests. In this case, when an employee is being mentioned, we recognized RIcardo in front of his colleagues. We thank you for your busness and feedback. SIncerely, Mario S. Lopez - General Manager. More

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Additional Information about Sheraton Pleasanton Hotel

Address: 5990 Stoneridge Mall Road, Pleasanton, CA 94588 (Formerly Wyndham Garden)
Phone Number:
Location: United States > California > Pleasanton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Pleasanton Hotel 3.5*
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Also Known As:
Sheraton Pleasanton
Pleasanton Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
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Official Description (provided by the hotel)
Situated between Silicon Valley, San Francisco, and the Napa Valley, we'll make your stay comfortable and enjoyable at Sheraton Pleasanton. ... more   less 
Number of rooms
171

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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