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Sheraton Pleasanton Hotel

3.5 of 5 5990 Stoneridge Mall Road, Pleasanton, CA 94588 (Formerly Wyndham Garden)
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Sheraton Pleasanton Hotel
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Sheraton Pleasanton Hotel
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180 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Belmar, New Jersey
Contributor
16 reviews 16 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed here for business. The room was clean, bed was comfortable, big bathroom, and nice front desk. I was staying in room 201 or 202, whichever room number it was, it was facing the highway and shared a wall with the elevator, so the room was rather noisy at times. I'm a pretty heavy sleeper and so it didn't bother... More 

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Kennesaw, Georgia
Contributor
15 reviews 15 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The staff are some of the most friendly staff I have encountered. They were always very friendly and tried to help with anything/everything. Club lounge was nice, beds were not as comfortable as other sheratons I have stayed at recently, but passable. It is in a fantastic location if you are doing business in Pleasanton.

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Idaho Falls, Idaho
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Friendly and helpful staff started this trip off right. The room was clean, comfortable and met my kingsize needs. The price was very affordable. The only downer was the just average inhouse restaurant. We were there over Thanksgiving weekend so I shouldn't be too tough. After all who wants to work on Thanksgiving when you should be with family, like... More 

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Naperville, Illinois
Top Contributor
409 reviews 409 reviews
47 hotel reviews
150 helpful votes 150 helpful votes
3 of 5 stars Reviewed November 9, 2014

Pluses: Staff was friendly Gym was nicely put together Great location Minuses: If you stay on the side with the highway be prepared...it's very noisy Some of the furniture in my room had large scratches and chips on it, and should be replaced The toilet worked funky and almost flooded multiple times

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Spearsville
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 20, 2014

Staff were great, very friendly. They were apologetic if anything was wrong. Could not have been better, especially the front desk. Rooms were average but beds were very comfortable. Service was not great. Was offered this $5 discount on hotel items or points to not have room serviced for the day. Stayed 4 nights and did not require servicing every... More 

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear RonAround1970, Thank you so much for providing us with your feedback. I appreciate the kind comments about our service/staff and sincerely apologize about the challenges you encountered with our Mage A Green Choice program. I will work with my team at the desk to ensure we fully explain the benefits and terms of this program. Once again, please accept... More 

United States
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 7, 2014

I stayed here for a business meeting recently. The room was slighly dirty upon arrival and the halls smelled of old food. I wasn't able to get the room size i liked and the fromt desk team didnt seem too interested in helping. the plug in my bathroom didnt work at all. Breakfast was okay but as others note the... More 

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear nbtravel, I want to thank you for sharing your feedback with us. We value your business and your feedback helps me recognize my associates when they have done a good job and take corrective actions when we have fallen short of meeting our guests' satisfaction. Rest assured, I will work with my team to make such corrections. Sincerely, Mario... More 

San Diego, California
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 30, 2014

We were pleasantly surprised by this Sheraton! First off, the location is not ideal, mostly industrial. BUT it is located right across the street from a large shopping mall. One side of the hotel is along the freeway, and from our room on the 5th floor, we could easily hear the traffic when we were in our room. Our room... More 

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear Jen A, Thank you so much for sharing your comments with us. We are very proud of our nicely renovated guestrooms. I am pleased to learn our fabulous breakfast buffet was of your liking. Lastly, I will pass along your kind comments to my team with regards to the friendly service they displayed to you. Indeed, each of us... More 

San Diego, California
Contributor
12 reviews 12 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed September 23, 2014

If you ever wanted to know what it was like to live in the 80's, spend a night in this badly outdated hotel. Sheraton has a big problem with outdated properties, and this one underscores the problem. If you are interested in a nice, new and quiet property, go somewhere else. The adjacent review called "Nice and quiet!" strains all... More 

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

We appreciate taking time to post your review and share your comments. We take pride in our recently renovaed hotel and I sincerely apologize this did not meet your expectation. Warm regards, Mario Salvatore Lopez General Manager More 

Las Vegas, Nevada
Top Contributor
123 reviews 123 reviews
20 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed September 6, 2014

This hotel is located about 30 minutes away from San Francisco. It is just a stone's throw away from a mall anchored by Nordstrom, JC Penny and Macy's. Our beds were very comfortable and the room was clean. The coffee maker was very much appreciated especially early in the morning and late at night. The staff was cheerful and helpful.... More 

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SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Thank you so much for your feedback. We are very proud of our renovated hotel and the diligent work each of us put in to deliver the very best services to our guests. My team and I look forward to welcoming you back soon. SIncerely, Mario Salvatore Lopez General Manager More 

Stoke-on-Trent, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 1, 2014

I stayed here on business. The hotel isn't much to look at but is surprisingly quite nice. Reception staff are very welcoming and always happy to help. Breakfast was included in my room rate, which was a standard breakfast with a nice selection of fresh fruit, cereal, pastries, yogurts and the usual American fresh waffles, an additional menu was also... More 

Was this review helpful? Yes
SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

On behalf of my team here at the hotel, I thank you for the many kind words you are sharing describing our hotel. I will look into why the service was rather slow i our restaurant and will make sure this does not happen again. We appreciate your business and comments. Sincerely, Mario Salvatore Lopez General Manager More 

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Additional Information about Sheraton Pleasanton Hotel

Address: 5990 Stoneridge Mall Road, Pleasanton, CA 94588 (Formerly Wyndham Garden)
Phone Number:
Location: United States > California > Pleasanton
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Pleasanton Hotel 3.5*
Number of rooms: 171
Reservation Options:
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Also Known As:
Sheraton Pleasanton
Pleasanton Sheraton

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