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All 14 Pleasanton hotels

Marriott Pleasanton

3.5 of 5 Hotel   |   11950 Dublin Canyon Road, Pleasanton, CA 94588
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74%
Ranked #3 of 14 hotels in Pleasanton
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
MrP15 Reigate, United Kingdom
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155 people have reviewed this hotel

Traveler rating
    53
    62
    23
    9
    8
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37
27
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69
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Reigate, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The staff were absolutely magnificent at this hotel. They always had such welcoming smiles and went out of their way to help when I had questions or issues. Taylor & Nicci were absolutely great on reception, helping me when there was noise disturbance due to the renovation work. Kerlos was great at shuttling me around Pleasanton. Arturo helped me find... More

Was this review helpful? Yes
Texas
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We had the opportunity to stay at two local hotels recently. The Marriott won hands down! Very helpful and friendly staff, nice room in quiet location, great gym with view of the pool. We were also given a choice of perks, I think because we used the Marriott mobile check-in app. We chose 2 free adult breakfast buffets. My son... More

Was this review helpful? Yes
MARRIOTTPLEASANT0N, General Manager at Marriott Pleasanton, responded to this review

It was a pleasure to have had you here and we thank you for your wonderful review. Our guests have a variety of on-site amenities to enjoy while here and we are glad you were able to spend some time in our fitness center. Renovations are currently underway and we are happy to read that your stay was not affected... More

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

We stayed at this hotel to attend a party in the bay area. We checked in at 2:30 pm and were assigned room 120. This was across the hall from the fitness center and was very loud. Having been platinum with Marriott for many years, I understand that marriott does their best to accommodate the needs of the top-tier guests... More

Was this review helpful? Yes 4
MARRIOTTPLEASANT0N, General Manager at Marriott Pleasanton, responded to this review

We appreciate your continued loyalty to the Marriott Brand and we thank you for taking the time to share your experiences with us. We sincerely regret any difficulties you may have experienced while here and we thank you for bringing your concerns to our attention. We continually refresh our commitment to our guests and your feedback will be shared with... More

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I have stayed over 1600 nights at Marriott around the globe over the past 25 years and had exceptional service at almost every one of them. However, this is without a doubt the WORST hotel that I have ever stayed. The staff is rude, the food area is unsanitary, we even had dirty towels in our room with dirt and... More

Was this review helpful? Yes 1
MARRIOTTPLEASANT0N, General Manager at Marriott Pleasanton, responded to this review

It is truly disheartening to read comments like yours. This is not the experience we expect for any of our guests and we thank you for bringing these points to our attention. Feedback like yours helps us to better understand our guests and we thank you sharing your perspective. I will share your comments with the team as we continually... More

Atlanta, Georgia
Top Contributor
122 reviews 122 reviews
41 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Let me start with the positives: pool area is wonderful, very clean and lots of seating both in and out of the sun, location, morning attendant in the concierge lounge is fantastic! Now on to the negatives: 1. first impressions are important: with the front desk staff, they were gossiping among themselves and laughing, RUDE, when I arrived, it made... More

Was this review helpful? Yes 1
MARRIOTTPLEASANT0N, General Manager at Marriott Pleasanton, responded to this review

It is truly disheartening to read comments like yours. Although you were able to enjoy your time by the pool we sincerely regret we did not meet your expectations on every level. Our hotel is currently undergoing renovations to ensure our guests a most comfortable stay. We thank you for sharing your concerns and I will share your comments with... More

Colorado
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 17, 2014

Easy access to business, freeways, restaurants and the charming downtown. Comfortable and clean rooms, very friend staff. Surprisingly quiet part of town as it is situated in the light industrial area of Pleasanton. Stay here, feel safe and welcome.

Was this review helpful? Yes
MARRIOTTPLEASANT0N, General Manager at Marriott Pleasanton, responded to this review

It was great to have had you here and we thank you for your wonderful comments. We are located near many Tri-Valley attractions, businesses, restaurants, shopping and more. We are glad you enjoyed our central location and we look forward to welcoming you back to the Marriott Pleasanton again soon. More

Austin, Texas
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed June 17, 2014

Lots of remodeling going on. Lobby area all closed off. Hallway to my room had rugs over the carpet held down by duck tape. Hotel needs this remodel as it is so old looking. Pool area is delightful. Outdoor fire pit and nice seating areas. Great location for business. Once remodel is completed this should be up to Marriott standards.

Was this review helpful? Yes
MARRIOTTPLEASANT0N, General Manager at Marriott Pleasanton, responded to this review

We appreciate you taking the time to share your experiences. It is great that you had the chance to enjoy our pool and outdoor fire pit area during your visit. We are currently in the process of renovating our property to ensure a more comfortable stay for all of our guests and we sincerely regret any inconvenience you may have... More

Los Angeles, California
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 17, 2014

The upgrades are very nice. I've stayed here before but the changes made the difference in my experience this time. The new palate is warm and inviting and the modern look is very nice. Every staff member that I encountered was extremely nice, friendly and helpful. The Concierge Lounge was a nice respite during my stay and offered a lot... More

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MARRIOTTPLEASANT0N, General Manager at Marriott Pleasanton, responded to this review

It was a pleasure to welcome you back to the Marriott Pleasanton. We are delighted you had the opportunity to return so we could provide you with the experience you expect from the Marriott Brand of hotels. We are located near many area attractions and just a few miles from downtown Pleasanton where you can enjoy shopping, attractions, dining and... More

Mercer Island, Washington
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 16, 2014

The only thing to recommend about this property is the staff, which is key. All staff encountered, Front Desk, Concierge Lounge, wait persons, and house keeping, were extremely friendly and anxious to assist. Some small problems with the room, but Anthony at the front desk took care of them promptly and cheerfully. Clearly standards are set and met. The facility... More

Was this review helpful? Yes
MARRIOTTPLEASANT0N, General Manager at Marriott Pleasanton, responded to this review

Thank you so much for your wonderful comments regarding our team. I look forward to sharing your feedback with them. We are currently in the process of upgrades throughout our property to ensure a more comfortable stay for all of our guests. We regret we did not meet your expectations on every level, however, we hope to have the chance... More

Calgary, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 6, 2014

Hotel was clean, quiet and in a great location. The only issue I had was there was no fridge in the room and when it did show up it didn't work. It's nice that it's right across the street from the mall. The Internet was free which was also nice!

Was this review helpful? Yes 1
MARRIOTTPLEASANT0N, General Manager at Marriott Pleasanton, responded to this review

Your kind comments regarding your visit are appreciated. We do regret that we missed the mark on ensuring every aspect of your stay was as you anticipated and we thank you for bringing these points to our attention. We are happy you have a great time here and we look forward to welcoming you back to the Marriott Pleasanton. More

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Additional Information about Marriott Pleasanton

Address: 11950 Dublin Canyon Road, Pleasanton, CA 94588
Phone Number:
Location: United States > California > Pleasanton
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Marriott Pleasanton 3.5*
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Also Known As:
Marriott Pleasanton Hotel Pleasanton
Pleasanton Marriott

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Our hotel caters to the demands of the high-tech business guests as well as leisure travelers. The Pleasanton Marriott is a 100% non-smoking hotel featuring the open, welcoming “Lobby Reinvented” which flows into The Market Café, our California Bistro-inspired eatery open for breakfast, lunch, dinner and Sunday Brunch. Stepping into our newly renovated guestrooms is a treat unto itself and is centered around one thing - fueling the best sleep you’ve ever had – and our signature Revive bedding does just that. ... more   less 
Number of rooms
242

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