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Marriott Pleasanton

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11950 Dublin Canyon Road, Pleasanton, CA 94588
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1 room 1 guest
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Marriott Pleasanton
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214 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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1 review
2 of 5 stars Reviewed 5 days ago NEW

As a frequent and long-time customer of Marriott with status, I am very disappointed with the level of service at this location. The hotel is clean and the exterior is very nice, but the service is below average at best. Check-in experience was clumsy -- I had called ahead of time earlier in the morning to check if I could... More 

Was this review helpful? Yes
MARRIOTTPLEASANT0N, General Manager at Marriott Pleasanton, responded to this review

We first want to thank you for being a frequent and long-time customer, and for your loyalty to the Marriott Hotels. We appreciate your patronage as well as your acknowledgment of our hotel being both clean and having a very nice exterior too. We are, however; disappointed that we have fallen short of your expectations in other areas. We sincerely... More 

A TripAdvisor Member
4 of 5 stars Reviewed 1 week ago

Pool area has nice relaxing furniture but the pool was filled with children the day we were there. Hotel is directly across from mall ..easy walk ..with a couple good restaurants. Hotel bar looked nice as well. Front desk easy and helpful

Was this review helpful? Yes
MARRIOTTPLEASANT0N, General Manager at Marriott Pleasanton, responded to this review

It’s wonderful to see that our team members contributed to making your stay at the Marriott Pleasanton a positive experience and that you enjoyed the relaxing furniture around our sparkling pool. Please visit us again as it would be a pleasure to welcome you back. More 

summit
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Marriott quality to me means clean, friendly comfort with fully functioning amenities including pool, AC and gym when available. This was perfect and I'm not easy to please! We stayed at this Marriott after many days on the road. what a breath of fresh air. Nice staff, fresh clean, comfortable beds, beautiful functioning pool and full gym complete with TV... More 

Was this review helpful? Yes
MARRIOTTPLEASANT0N, General Manager at Marriott Pleasanton, responded to this review

It pleases us greatly to hear that your stay at the Marriott Pleasanton was perfect and met all your expectations. Learning that our hotel provided you with the comfort, service and amenities you needed to relax and enjoy yourself after traveling for several days, makes us very happy. Thank you for the wonderful feedback. We hope you will visit us... More 

Rancho Cordova, California, United States
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent hotel! Clean and convenient. Front desk staff is AWESOME especially Megan. She went above and beyond to make sure I had a fantastic stay. Breakfast in the morning was good. I did not use the pool but I had a nice view of it from my room. Looked crystal clear and people were enjoying it.

Was this review helpful? Yes
MARRIOTTPLEASANT0N, General Manager at Marriott Pleasanton, responded to this review

It's nice to know that you found our front desk staff here at the Marriott Pleasanton to be friendly and helpful. They always work hard to go above and beyond for our guests and hearing such positive feedback makes us proud. We're so glad you enjoyed your stay with us and hope that we can welcome you back soon. More 

California
Level Contributor
70 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were there for a family wedding. Our room was comfortable and clean. There is some freeway noise (it is at the corner of a busy intersection), but not horrible. Internet (the complimentary that comes with Marriott membership) was so slow I gave up on checking email or doing anything on the web. I gave up communicating with the housekeeping... More 

Was this review helpful? Yes
MARRIOTTPLEASANT0N, General Manager at Marriott Pleasanton, responded to this review

While we are so glad to know you enjoyed the comfort and cleanliness of our accommodations, it is certainly disappointing to learn that your expectations were not met in every way. Our desire is to address any issues as they arise and we strongly urge our guests to let us know if anything is amiss as soon as possible. We... More 

Boston
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here on a business trip and the hotel really caters to the business travel. The lounge on the 6th floor had a good breakfast and happy hour included in the room rate. One note the lounge is small and can get crowded at peak breakfast hours. The hotel is located right on an off ramp which makes in convenient... More 

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MARRIOTTPLEASANT0N, General Manager at Marriott Pleasanton, responded to this review

Thank you for your review and sharing with us those aspects of your stay that you enjoyed such as our breakfast and the happy hour in our lounge. Please know, we take all claims and incidents very seriously at out hotel. A situation, such as your, is not something we typically encounter or take lightly. Unfortunately we cannot comment on... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 22, 2015

John at the front desk was extremely helpful, The ladies at the front desk very generous, we forgot sunblock and they loaned us some of their own, we will definitely come back to hotel, very accommodating.

Was this review helpful? Yes 1
MARRIOTTPLEASANT0N, General Manager at Marriott Pleasanton, responded to this review

We are delighted to hear how well our staff took care of you during your stay at the Marriott Pleasanton. It is our goal to always deliver outstanding service to ensure our guest's time at the hotel is the best it can be. Thank you for your kind feedback. We hope to welcome you back soon. More 

Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 14, 2015

Nice hotel, very comfortable rooms, goods beds and good service from the staff. Breakfast is okay, hotel is good to stay for business purposes. Swimming pool and gym included. They offer a nice shuttle service and a small retail store is available next to the reception

Was this review helpful? Yes
MARRIOTTPLEASANT0N, General Manager at Marriott Pleasanton, responded to this review

Thank you for taking the time to share how much you enjoyed your stay at the Marriott Pleasanton. It's great to hear that you appreciated the comfort of our rooms, the level of service provided by our staff and the amenities we offer at the hotel. Whether you are visiting the area for business or for pleasure, we hope to... More 

Mount Pleasant, Michigan
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 12, 2015

I had a very nice stay at this location. The hotel itself is clean, modern and designed well. The staff were all friendly, polite and willing to answer any question you may have. The location gives the feel of being at some spa getaway even though you are right off the freeway. Shopping and dining options are abundant in the... More 

Was this review helpful? Yes 1
MARRIOTTPLEASANT0N, General Manager at Marriott Pleasanton, responded to this review

It is always our greatest hope that all of our guests enjoy their time at the Marriott Pleasanton and we are delighted to have met that goal during your recent stay. We couldn't be happier to hear that you enjoyed our location so much as well as our onsite dining options. We hope to have the pleasure of welcoming you... More 

Nashville, Tennessee
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed July 11, 2015

Just spent four days at this location. It is very close to the interstate but still in a quiet area. There are not any restaurants within walking distance but quiet a few a short drive on the same road as the hotel. Everything about this hotel was good. The rooms were clean. The do have a small fridge in the... More 

Was this review helpful? Yes
MARRIOTTPLEASANT0N, General Manager at Marriott Pleasanton, responded to this review

It makes us so happy to hear you enjoyed your time at the Marriott Pleasanton and that you would highly recommend us to others. Thank you for sharing your thoughts with us regarding your stay and for noting the level of service you received from our associates. We hope that you will allow us the pleasure of welcoming you back... More 

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