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Extended Stay America - Pleasant Hill - Buskirk Ave.

2.5 of 5
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3220 Buskirk Avenue, Pleasant Hill, CA 94523
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1 room 1 guest
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Extended Stay America - Pleasant Hill - Buskirk Ave.
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90 Reviews from our TripAdvisor Community

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Traveler rating
    34
    18
    11
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    15
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35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (90)
  • Mar-May only
    (29)
  • Jun-Aug only
    (17)
  • Sep-Nov only
    (28)
  • Dec-Feb only
    (16)
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1 review
5 of 5 stars Reviewed 4 weeks ago

A great place to stay when you're on a holiday. The hotel is proximity to all kinds of places like restaurant, malls, transportation etc. Thank you to all the staff for their hospitality during our stay.

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Henderson, Nevada
Level Contributor
224 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
3 of 5 stars Reviewed July 24, 2015

Rooms was ok minus the grungy smell for a non smoking room. Bedding was cheap, cosmetic issues in room, no cups plates or silverware. I would be horrified to pay full price for this room as the rack rate can easy push towards $200. Doubtful I could recommend this place but it was ok. My girl was not a fan... More 

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Manager_11525, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were not advised about our fresh incentive program in which we do not provide dishes in the rooms. However, these items are available at the front desk with the opportunity to customize... More 

California
2 reviews
1 of 5 stars Reviewed June 29, 2015

No matter how limited your budget may be, do not make the mistake of staying at this hotel. When we arrived, there were police cars parked in front of the lobby and there was a police officer taking a report from someone who worked at the front desk (not a good sign). When we checked in, we were told that,... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay did not meet our company’s high standards. I discussed your comments with the team, and we are ensuring consistent room inspections as well as making sure we are providing each guest... More 

Travelers are raving about these Pleasant Hill hotels

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 26, 2015

If you absolutely, positively have zero choice in the matter do a few things: Bring ear plugs, your own extra towels, your own soap, shampoo, and coffee, dish soap, and paper towels. Also note that maid service is only once a week... The AC/Heater unit is loud and it's either too hot or too cold, rarely anywhere near ambient. The... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

Your review for our hotel was recently brought to my attention. The situation you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have spoken with our staff and reviewed the importance of providing professional customer service and responding to guest requests in a timely manner to ensure your... More 

Costa Mesa, California
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed May 17, 2015

Almost no amenities. Good wifi though. Service was okay. My room didn't have a blow drier. The front desk guy said it should have... I stayed there a week and they never brought me one. Weird that there are no dishes for the kitchenette in the room, you have to request a box (and I'm assuming make some sort of... More 

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Manager_11525, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that our amenities were not more accurately described. While we no longer keep dishes in guest rooms, they are available upon request at the front desk. Hair dryers and additional toiletries are also available at the front desk. We offer both... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 12, 2015 via mobile

Stayed here in April 2015. Staff was friendly and helpful. The room was okay but comfy to have a goodnight sleep. I stayed here before in september, and who every the manager was at that time he was very rude due too a room conflict(jay). My stay was much better this time and will come back again. The only bad... More 

Was this review helpful? Yes 4
Manager_11525, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed your stay and our service. Please accept our apologies that you felt our location was not up to standard. I will work with our staff to ensure that each guest feels safe during their stay. Your... More 

Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed March 26, 2015

***First and foremost, the city of Pleasant Hill and the surrounding areas are good neighborhoods/communities. They are middle class neighborhoods, to say the least. That's probably why this place thinks they can charge more that $115/ night. I gave the score that I provided because the REVIEWS on YELP and TRIP ADVISERS are correct. This establishment does not do a... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

The staff and I read your comments about your stay with us. I was disheartened to read that your room was not properly prepared for your arrival. We do inspect our rooms prior to guest arrivals and I sincerely apologize that we missed yours. We take cleanliness very seriously and I assure you that we strive for excellence. I also... More 

New York, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 21, 2015

Woman, traveling alone. Upon entering the hotel, the lobby was dingy and unwelcoming. The Front Desk Associate who greeted me was not welcoming, however I believe that attitude has more to do with the typical clientele of this particular hotel. Once I was checked in and turned to get my bags from the car, he said to me, "Don't leave... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

I appreciate you taking the time to write a review of your experience with us. The issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, we will be carefully inspecting our rooms and making sure we have our maintenance staff correct any issues that need to be repaired in order for each... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed February 1, 2015

I stayed here because of the nightly rate which was much less than other hotels in the area. Don't be fooled by the pictures on the website. They have smoking rooms which is what I was given although I asked for a non smoking room. The smell was unbelievably strong and my clothes and items retained the smell after my... More 

Was this review helpful? Yes 1
Thousand Oaks, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 16, 2015

This hotel is the dirtiest I have ever seen. It was not worth more than $25 a night (I paid $99). However, the price had nothing to do with my dissatisfaction. Both the sinks had stains, the entire floor smelled of smoke, the carpets had a strange feel to them and the overall appearance of the hotel was filth. And,... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

I appreciate you taking the time to write a review of your experience with us. The condition of the room and the hotel you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have discussed this with our staff, and will be making sure that each and every room... More 

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