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Extended Stay America - Pleasant Hill - Buskirk Ave.

2.5 of 5
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3220 Buskirk Avenue, Pleasant Hill, CA 94523
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Extended Stay America - Pleasant Hill - Buskirk Ave.
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Ranked #4 of 5 Hotels in Pleasant Hill
A recent review
3 of 5 stars Reviewed May 17, 2015
timmybateson Costa Mesa, California
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87 Reviews from our TripAdvisor Community

Traveler rating
    33
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    15
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12
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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California
2 reviews
1 of 5 stars Reviewed yesterday NEW

No matter how limited your budget may be, do not make the mistake of staying at this hotel. When we arrived, there were police cars parked in front of the lobby and there was a police officer taking a report from someone who worked at the front desk (not a good sign). When we checked in, we were told that,... More 

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Level Contributor
5 reviews
1 of 5 stars Reviewed 5 weeks ago

If you absolutely, positively have zero choice in the matter do a few things: Bring ear plugs, your own extra towels, your own soap, shampoo, and coffee, dish soap, and paper towels. Also note that maid service is only once a week... The AC/Heater unit is loud and it's either too hot or too cold, rarely anywhere near ambient. The... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

Your review for our hotel was recently brought to my attention. The situation you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have spoken with our staff and reviewed the importance of providing professional customer service and responding to guest requests in a timely manner to ensure your... More 

Travelers are raving about these Pleasant Hill hotels

Costa Mesa, California
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed May 17, 2015

Almost no amenities. Good wifi though. Service was okay. My room didn't have a blow drier. The front desk guy said it should have... I stayed there a week and they never brought me one. Weird that there are no dishes for the kitchenette in the room, you have to request a box (and I'm assuming make some sort of... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that our amenities were not more accurately described. While we no longer keep dishes in guest rooms, they are available upon request at the front desk. Hair dryers and additional toiletries are also available at the front desk. We offer both... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 12, 2015 via mobile

Stayed here in April 2015. Staff was friendly and helpful. The room was okay but comfy to have a goodnight sleep. I stayed here before in september, and who every the manager was at that time he was very rude due too a room conflict(jay). My stay was much better this time and will come back again. The only bad... More 

Was this review helpful? Yes 4
Manager_11525, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed your stay and our service. Please accept our apologies that you felt our location was not up to standard. I will work with our staff to ensure that each guest feels safe during their stay. Your... More 

Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed March 26, 2015

***First and foremost, the city of Pleasant Hill and the surrounding areas are good neighborhoods/communities. They are middle class neighborhoods, to say the least. That's probably why this place thinks they can charge more that $115/ night. I gave the score that I provided because the REVIEWS on YELP and TRIP ADVISERS are correct. This establishment does not do a... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

The staff and I read your comments about your stay with us. I was disheartened to read that your room was not properly prepared for your arrival. We do inspect our rooms prior to guest arrivals and I sincerely apologize that we missed yours. We take cleanliness very seriously and I assure you that we strive for excellence. I also... More 

New York, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 21, 2015

Woman, traveling alone. Upon entering the hotel, the lobby was dingy and unwelcoming. The Front Desk Associate who greeted me was not welcoming, however I believe that attitude has more to do with the typical clientele of this particular hotel. Once I was checked in and turned to get my bags from the car, he said to me, "Don't leave... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

I appreciate you taking the time to write a review of your experience with us. The issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, we will be carefully inspecting our rooms and making sure we have our maintenance staff correct any issues that need to be repaired in order for each... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed February 1, 2015

I stayed here because of the nightly rate which was much less than other hotels in the area. Don't be fooled by the pictures on the website. They have smoking rooms which is what I was given although I asked for a non smoking room. The smell was unbelievably strong and my clothes and items retained the smell after my... More 

Was this review helpful? Yes 1
Thousand Oaks, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 16, 2015

This hotel is the dirtiest I have ever seen. It was not worth more than $25 a night (I paid $99). However, the price had nothing to do with my dissatisfaction. Both the sinks had stains, the entire floor smelled of smoke, the carpets had a strange feel to them and the overall appearance of the hotel was filth. And,... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

I appreciate you taking the time to write a review of your experience with us. The condition of the room and the hotel you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have discussed this with our staff, and will be making sure that each and every room... More 

1 review
1 of 5 stars Reviewed January 7, 2015

The people here are rude. They will not give you any lead way . if you do not have the money you don't stay . Me and my husband work on the road so when we live I mean our homes are in hotels / motels we have been in many hotels throughout the south ,west,and this hotel is by... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that my staff was not able to accommodate your needs. I will be using your experience as a training opportunity for my staff sot that we are better able to handle such situations moving forward. Thank you very much for providing us... More 

Chico, California
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed December 30, 2014

Fair price for a basic room. Clean, quiet, responsive staff but had to ask for kitchen basics, spoons, bowls; toaster and coffee maker by special order. Only real problem was the very hard/firm mattress. Asked for pad got two blankets...

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that the mattress was not comfortable enough for you. We are sorry for this issue, but are happy to read that we provided you with a clean, quiet room. I will share your feedback on the comfort of... More 

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