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Extended Stay America - Pleasant Hill - Buskirk Ave.

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3220 Buskirk Avenue, Pleasant Hill, CA 94523
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Extended Stay America - Pleasant Hill - Buskirk Ave.
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101 Reviews from our TripAdvisor Community

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1 review
1 of 5 stars Reviewed 4 days ago NEW

The conditions inside the hotel were "upgraded messy" to say the least. floors were grimy and littered with things that could have been cleaned up with a quick vacuum. The "free" wifi is a F'ing joke.

Helpful?
Thank Cody E
Rancho Cordova, California
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed November 22, 2015

I was going to a show in San Francisco. I got this hotel through Hotwire, and it was a good deal, because the Hotwire price was the same that I would have paid for a Motel 6. Great location, just a few blocks from the Pleasant Hill Bart station, and good freeway access to the 680. Large clean room. Bathroom... More 

Helpful?
1 Thank Alan_C95670
Manager_11525, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies for the service issues you experienced. We will be making sure all staff is aware of our wake-up call policy. Still, I am glad to read that we were able to accommodate your needs with a convenient location, comfortable room... More 

Santa Clara, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 9, 2015

The front desk clerk, Roanna, was so friendly and helpful. I had booked the room on line with a 3rd party site, I had booked a queen however there were 2 of us sharing a bed. I asked if they might have a king available. Roanna said she had to check with her manager but did not see a problem.... More 

Helpful?
2 Thank Kristine0652x
Manager_11525, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

Thank you so much for posting a review of our property. I truly appreciate your comments regarding our staff and the assistance they were able to provide you. I am glad to read that you enjoyed our comfortable rooms and fully equipped kitchens as well. Thank you again for posting your review. I do hope that you will return to... More 

Orangevale, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 27, 2015

I called the day before our stay to see if we could check in (we had 2 king non-smoking rooms reserved) at 2pm instead of 3pm and was told it shouldn't be a problem. We arrived at 2:20pm, 1 room was ready the other was not, and was told to wait or come back after 3pm. Rather than wait, we... More 

Helpful?
1 Thank mbookout
Manager_11525, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I was disheartened to read about the room conditions you experienced. Please accept our apologies. As this hotel’s manager, I can assure you that I have made sure that every room is inspected properly and that nothing goes unnoticed to ensure your experience is... More 

Travelers are raving about these Pleasant Hill hotels

Vallejo, California
1 review
4 of 5 stars Reviewed October 19, 2015 via mobile

My wife and I were relocating from North Carolina. Since our new house wouldn't be finished for nine weeks, we stayed at the Extended Stay, Pleasant Hill for the entire nine weeks. Our stay was made so much more pleasant by the great staff, especially Roanna. She always engaged her guests with a smile and an attitude that made you... More 

Helpful?
Thank dasacat
Manager_11525, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

It is so rewarding to read that you had a pleasant stay with us. Thank you for your comments. I am proud of our staff for providing you with great customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Rosamond, California, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 14, 2015

Employees Dave Kellerberg {manager} Morgan Bartosek and Earnestine Collins are the greatest! They went out of their way to accomidate me and made sure I had a room when I returned to check back in.. I do a lot of traveling and this is the best yet that I have received!!!

Helpful?
Thank Carole W
Manager_11525, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

I appreciate you taking the time to write such a positive review. It's great to hear that our staff provided you with great customer service and was able to accommodate all of your needs. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed October 14, 2015 via mobile

We stayed in hotel in 1 st week of october,2015. 1 st day was aweful as our restroom- toilet was not working. But The staff was very friendly and always ready to serve.And specially ROANNA, we could not forget her help.without her help we could have left the hotel early.she was having such helpful nature.i would like to stay in... More 

Helpful?
2 Thank dipti t
Manager_11525, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

Thank you so much for posting a review of our property. Please accept our apologies for the initial cleanliness issues you experienced. Still, I’m glad you had a positive stay overall. I truly appreciate your kind comments regarding our friendly and accommodating staff. Once more, thank you for posting your review. We look forward to having you visit with us... More 

Bengaluru (Bangalore), India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 14, 2015

I stayed at the Extended Stay America for 3 months in 2015, and had the most pleasant stay ever! The room was spacious and clean and there was sufficient storage space; there were no disturbances from other guests or staff. Though there was maintenance work a few times, I was always notified in advance. The staff is excellent, especially the... More 

Helpful?
1 Thank HannahVincent
Manager_11525, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

I appreciate you taking the time to write such an amazing review. We are glad to know you that you had a wonderful stay and that you felt as if you were at home. Your kind words regarding our staff will definitely be passed on to them. Thank you again for your comments. The staff and I would love to... More 

Duarte, California
2 reviews
1 of 5 stars Reviewed October 8, 2015

The horrid smell of smoke made the whole experience bad. If you love to smoke and like the smell of smoke, this is the place for you! If you don't you are in for a bad stay. The rooms were nice and the beds comfortable. Nice to have a frig and microwave.

Helpful?
Thank ClaudiaT607
Manager_11525, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the smoke odors you experienced. In response to your feedback, we are currently under consideration for becoming an entirely non-smoking property and we will make sure rooms are thoroughly inspected prior to guest... More 

Bozeman, Montana
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed September 22, 2015

Of all my hotel stays across this great nation, this has been the worst! I stayed for a week and found a nicer, more affordable place to stay via the Internet. (Thank heavens for Air BNB!). Extended Stay has non-smoking rooms, but because they do have some smoking rooms, the smell of stale cigarette smoke permeates the building. Cigarette butts... More 

Helpful?
Thank Rose B
Manager_11525, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was not to our company’s high standards. In response to your feedback, we will make sure rooms are thoroughly inspected prior to guest arrivals as well as making sure we are... More 

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