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Extended Stay America - Pleasant Hill - Buskirk Ave.

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3220 Buskirk Avenue, Pleasant Hill, CA 94523
Extended Stay America - Pleasant Hill - Buskirk Ave.
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Ranked #4 of 5 Hotels in Pleasant Hill
A recent review
4 of 5 stars Reviewed December 30, 2014
LRita203 Chico, California
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83 reviews from our community

Traveler rating
    32
    18
    9
    11
    13
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12
8
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34
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
9 reviews 9 reviews
1 of 5 stars Reviewed yesterday NEW

***First and foremost, the city of Pleasant Hill and the surrounding areas are good neighborhoods/communities. They are middle class neighborhoods, to say the least. That's probably why this place thinks they can charge more that $115/ night. I gave the score that I provided because the REVIEWS on YELP and TRIP ADVISERS are correct. This establishment does not do a... More 

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New York, United States
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 6 days ago NEW

Woman, traveling alone. Upon entering the hotel, the lobby was dingy and unwelcoming. The Front Desk Associate who greeted me was not welcoming, however I believe that attitude has more to do with the typical clientele of this particular hotel. Once I was checked in and turned to get my bags from the car, he said to me, "Don't leave... More 

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Travelers are raving about these Pleasant Hill hotels

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 1, 2015

I stayed here because of the nightly rate which was much less than other hotels in the area. Don't be fooled by the pictures on the website. They have smoking rooms which is what I was given although I asked for a non smoking room. The smell was unbelievably strong and my clothes and items retained the smell after my... More 

Was this review helpful? Yes 1
Thousand Oaks, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 16, 2015

This hotel is the dirtiest I have ever seen. It was not worth more than $25 a night (I paid $99). However, the price had nothing to do with my dissatisfaction. Both the sinks had stains, the entire floor smelled of smoke, the carpets had a strange feel to them and the overall appearance of the hotel was filth. And,... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

I appreciate you taking the time to write a review of your experience with us. The condition of the room and the hotel you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have discussed this with our staff, and will be making sure that each and every room... More 

1 review
1 of 5 stars Reviewed January 7, 2015

The people here are rude. They will not give you any lead way . if you do not have the money you don't stay . Me and my husband work on the road so when we live I mean our homes are in hotels / motels we have been in many hotels throughout the south ,west,and this hotel is by... More 

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Manager_11525, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that my staff was not able to accommodate your needs. I will be using your experience as a training opportunity for my staff sot that we are better able to handle such situations moving forward. Thank you very much for providing us... More 

Chico, California
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed December 30, 2014

Fair price for a basic room. Clean, quiet, responsive staff but had to ask for kitchen basics, spoons, bowls; toaster and coffee maker by special order. Only real problem was the very hard/firm mattress. Asked for pad got two blankets...

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that the mattress was not comfortable enough for you. We are sorry for this issue, but are happy to read that we provided you with a clean, quiet room. I will share your feedback on the comfort of... More 

Kingwood, Texas
Top Contributor
174 reviews 174 reviews
22 hotel reviews
37 helpful votes 37 helpful votes
1 of 5 stars Reviewed December 21, 2014

The Good: Staff(they were not Bad but not GREAT either) Location-there is a Best Buy, Office Depot, some baby store and a Bassett furniture in the same parking lot. Gas station next door. I walked less than 1/2 mile to shopping center with retail as well as eateries. -Pet Friendly The Bad: *NO SECURITY( I called the front desk because... More 

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Makati, Philippines
1 review
2 of 5 stars Reviewed December 17, 2014

The hotel staff is excellent and the location is fine depending of course on where you are going. However, some of the residents which appear to be long time residents are very questionable. I'm pretty sure I have seen at least two drug deals go down in the parking lot and the police circle the building several times a day... More 

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San Leandro, California
1 review
1 of 5 stars Reviewed December 14, 2014

Should have read the reviews before booking this place. I booked a room with a king size bed and a sleeper sofa. Guess what I arrived, checked in, and here you are a QUEEN size bed with missing Sofa. The person that checked me in didn't say a word about getting screwed up. Did go back and asked for the... More 

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Blaine, Washington
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 9, 2014

We stayed there from Oct. 1 thru Oct.21 to take care of some urgent family matters. The good news: Before we came to town, we checked other extended stay hotels or places with kitchenettes in the same area. The ESA place is about $40 per day less than the other places. Over 21 day days that is a lot of... More 

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Manager_11525, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

Fred - Thank you for taking the time to write a review. We are glad that you found us to be a good value and enjoyed our air conditioning; however, we are disappointed to hear that you were not aware of the amenities available at the front desk and that we did not provide you with your customizable kitchen pack... More 

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