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Residence Inn Pleasant Hill Concord

3.0 of 5 700 Ellinwood Way, Pleasant Hill, CA 94523
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Certificate of Excellence 2014
Residence Inn Pleasant Hill Concord
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Residence Inn Pleasant Hill Concord
Residence Inn Pleasant Hill Concord
Residence Inn Pleasant Hill Concord
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85 reviews from our community

Traveler rating
    42
    25
    10
    5
    3
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40
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25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago
Senior Contributor
47 reviews 47 reviews
36 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My family and I stayed in the 1 BR units over the holidays while visiting family in Pleasant Hill and we we had no major complaints. The complex itself is a little dated on the exterior, but the rooms themselves were fairly updated both kitchen and bathrooms. They are pretty spacious for our needs, good furniture, free wifi, other appointments.... More 

Was this review helpful? Yes
PleasantHillRI, General Manager at Residence Inn Pleasant Hill Concord, responded to this review

Dear dw732, Thank you very much for your detailed review on our property! I am happy to see that you were able to use a lot of our services. Our goal is to make sure you and your family were comfortable during your stay with us. I will share your comments with our staff members. I appreciate you giving us... More 

Chico, California
Top Contributor
70 reviews 70 reviews
5 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were in the area for a family gathering in Concord and this hotel met our needs beautifully. It is clean, modern and very well kept. All the rooms are large, and have a nice kitchen included. It is a very quiet part of town, but close to a large shopping center and nice restaurants.

Was this review helpful? Yes
PleasantHillRI, General Manager at Residence Inn Pleasant Hill Concord, responded to this review

Dear enkidog, Thank you very much for your positive review! I am happy to know that your stay with us was a comfortable one. I will make sure to share your comments with our associates and hope to see you soon in 2015! Have a Happy New Year! Sincerely, JC Medina General Manager jc.medina@marriott.com More 

Lafayette
Top Contributor
144 reviews 144 reviews
43 hotel reviews
141 helpful votes 141 helpful votes
1 of 5 stars Reviewed November 22, 2014

I had a miserable experience this Marriott. They have a captive audience of JFK parents and corporate businesses around here and I guess most of the guests will probably not return and the manager clearly knows that. We were assigned a room next to the hallway fire exit. There was a sign on the door that asked guests to be... More 

Was this review helpful? Yes 1
PleasantHillRI, General Manager at Residence Inn Pleasant Hill Concord, responded to this review

Dear Sharon D, I wanted to take a moment to apologize for the noise issues at our hotel. We try to inform guests to be considerate with each other. A general way to inform them is by using the signs around the hotel. Unfortunately, not all guests follow our recommendations. Even though it is not common for us to have... More 

Top Contributor
173 reviews 173 reviews
135 hotel reviews
417 helpful votes 417 helpful votes
5 of 5 stars Reviewed November 15, 2014

Even though we booked through a blind Priceline Express Deal, when we emailed the hotel in advance and requested a specific room type, our request was cheerfully honoured at check in. This was our third visit so we knew what to expect and the hotel and staff again did not disappoint. We love the spacious bedrooms, the decor, the excellent... More 

Was this review helpful? Yes 1
PleasantHillRI, General Manager at Residence Inn Pleasant Hill Concord, responded to this review

Dear redhand, Thank you for choosing our hotel again! We are happy to be able to take care of your requests while you are here. I will pass your comments to our staff members and let them know you had a great stay. I appreciate your support! Sincerely, JC Medina General Manager jc.medina@marriott.com More 

Stevenage, United Kingdom
Senior Contributor
40 reviews 40 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 25, 2014

Having read previous reviews on trip advisor for this hotel I expected great things. It was good but there were a couple of things that could have been better. We arrived at about 10pm and went up to our suite and one of the bedspreads had a mark on it. We phoned down to reception and the bedspread was replaced... More 

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PleasantHillRI, General Manager at Residence Inn Pleasant Hill Concord, responded to this review

Dear therichastill, Thank you for choosing our hotel for your recent stay based on the TripAvisor reviews. I am sorry to know that your room was not completely clean upon your arrival. I have shared your comments with our Housekeeping Department to make the corrections, and ensure this will not happen again to any of our guests in the future.... More 

2 reviews
5 of 5 stars Reviewed October 20, 2014 via mobile

The Residence Inn in Pleasant Hill, California is always a treat. The rooms are clean and the staff welcoming. A full breakfast is served each morning and each room has a kitchen. This is especially nice if you are staying a few days. This is a very good place to stay with kids.

Was this review helpful? Yes
PleasantHillRI, General Manager at Residence Inn Pleasant Hill Concord, responded to this review

Dear 55Mari, Thank you for your comments via TripAdvisor and for staying with us at the Residence Inn Pleasant Hill. I am glad to learn you had a great stay with us and appreciate your feedback. I will make sure I let our associates know of your visit and hope to see you soon again. If there is anything you... More 

South America
Top Contributor
64 reviews 64 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed August 30, 2014

The service offered by this Marriott is not what you would expect from a Marriott. And warning to elite members, your Marriott loyalty means nothing here. So if you are used to Marriott service, don't stay here. But if you are just looking for a decent place to sleep, this will do.

Was this review helpful? Yes 1
PleasantHillRI, General Manager at Residence Inn Pleasant Hill Concord, responded to this review

Dear LovelyinSA, Thank you for your comments via Tripadvisor. I appreciate and welcome any feedback you can provide in order for me to personally address any issues in my hotel. I am sorry that your stay with us was not satisfactory. I encourage you to contact me directly with a description of the service shortfalls while staying with us. I... More 

Las Vegas, Nevada, United States
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 12, 2014

When looking for hotel accommodations for my nephew's wedding, I couldn't find anything that came close to the value of this Residence Inn in the area. Both my sisters and their families were staying here so this place was my desired choice to begin with, but because we are a family of 5 with a budget, I searched for less... More 

Was this review helpful? Yes
PleasantHillRI, General Manager at Residence Inn Pleasant Hill Concord, responded to this review

Dear Emi L, Thank you very much for such detailed review! I am very happy to learn how much fun you and your family had while staying at our hotel. Congratulations to your nephew! Seems like you were able to take advantage of most of our amenities and I am very glad you did! Our goal is to make your... More 

Scotland
Top Contributor
52 reviews 52 reviews
19 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed July 30, 2014

This was the first of the Marriott Residence Inns that we have used and initial impressions were very favourable. Set in a very pleasant, quiet residential neighbourhood, but close to the Freeway for easy access, there is plenty of parking available, the buildings and the surrounding area look well maintained and we were checked in by a very pleasant and... More 

Was this review helpful? Yes
PleasantHillRI, General Manager at Residence Inn Pleasant Hill Concord, responded to this review

Dear Highlander022, Thank you very much for your recent review on Tripadvisor! I appreciate your feedback and will make sure I share this information with our staff. We work very hard to provide a clean comfortable hotel. Our associates have been working with us for many years, and know what it takes to take care of our guests. We look... More 

Reno, Nevada
Contributor
14 reviews 14 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 17, 2014

Seemed strange that it was nestled within a residential neighborhood. Well kept buildings/grounds and a fairly quiet area. Nice rooms and typical comfy beds, altho, small bathroom and only one sink. Full kitchen with full-size fridge and all amenities. Continental breakfast with good, hot food, and as always, friendly staff.

Was this review helpful? Yes
PleasantHillRI, General Manager at Residence Inn Pleasant Hill Concord, responded to this review

Dear cruzin16, What a nice picture of the limo! I hope you and your family had a wonderful time in the wine country. We love to hear stories like this, and appreciate when our guests tell us about them. Thank you for taking the time to share these memorable moments with us. Thank you also for your stay and we... More 

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Additional Information about Residence Inn Pleasant Hill Concord

Address: 700 Ellinwood Way, Pleasant Hill, CA 94523
Location: United States > California > Pleasant Hill
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Pleasant Hill Concord 3*
Number of rooms: 126
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Also Known As:
Residence Inn Pleasant Hill Concord Hotel Pleasant Hill
Pleasant Hill Residence Inn

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