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All 5 Pleasant Hill hotels

Residence Inn Pleasant Hill Concord

3.0 of 5 Hotel   |   700 Ellinwood Way, Pleasant Hill, CA 94523
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Ranked #2 of 5 Hotels in Pleasant Hill
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
redhand
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82 reviews from our community

Traveler rating
    41
    24
    9
    5
    3
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38
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lafayette
Top Contributor
138 reviews 138 reviews
42 hotel reviews
137 helpful votes 137 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I had a miserable experience this Marriott. They have a captive audience of JFK parents and corporate businesses around here and I guess most of the guests will probably not return and the manager clearly knows that. We were assigned a room next to the hallway fire exit. There was a sign on the door that asked guests to be... More

Was this review helpful? Yes
Top Contributor
166 reviews 166 reviews
134 hotel reviews
406 helpful votes 406 helpful votes
5 of 5 stars Reviewed 1 week ago

Even though we booked through a blind Priceline Express Deal, when we emailed the hotel in advance and requested a specific room type, our request was cheerfully honoured at check in. This was our third visit so we knew what to expect and the hotel and staff again did not disappoint. We love the spacious bedrooms, the decor, the excellent... More

Was this review helpful? Yes
PleasantHillRI, General Manager at Residence Inn Pleasant Hill Concord, responded to this review

Dear redhand, Thank you for choosing our hotel again! We are happy to be able to take care of your requests while you are here. I will pass your comments to our staff members and let them know you had a great stay. I appreciate your support! Sincerely, JC Medina General Manager jc.medina@marriott.com More

Stevenage, United Kingdom
Senior Contributor
40 reviews 40 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Having read previous reviews on trip advisor for this hotel I expected great things. It was good but there were a couple of things that could have been better. We arrived at about 10pm and went up to our suite and one of the bedspreads had a mark on it. We phoned down to reception and the bedspread was replaced... More

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PleasantHillRI, General Manager at Residence Inn Pleasant Hill Concord, responded to this review

Dear therichastill, Thank you for choosing our hotel for your recent stay based on the TripAvisor reviews. I am sorry to know that your room was not completely clean upon your arrival. I have shared your comments with our Housekeeping Department to make the corrections, and ensure this will not happen again to any of our guests in the future.... More

2 reviews
5 of 5 stars Reviewed October 20, 2014 via mobile

The Residence Inn in Pleasant Hill, California is always a treat. The rooms are clean and the staff welcoming. A full breakfast is served each morning and each room has a kitchen. This is especially nice if you are staying a few days. This is a very good place to stay with kids.

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PleasantHillRI, General Manager at Residence Inn Pleasant Hill Concord, responded to this review

Dear 55Mari, Thank you for your comments via TripAdvisor and for staying with us at the Residence Inn Pleasant Hill. I am glad to learn you had a great stay with us and appreciate your feedback. I will make sure I let our associates know of your visit and hope to see you soon again. If there is anything you... More

South America
Top Contributor
64 reviews 64 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed August 30, 2014

The service offered by this Marriott is not what you would expect from a Marriott. And warning to elite members, your Marriott loyalty means nothing here. So if you are used to Marriott service, don't stay here. But if you are just looking for a decent place to sleep, this will do.

Was this review helpful? Yes 1
PleasantHillRI, General Manager at Residence Inn Pleasant Hill Concord, responded to this review

Dear LovelyinSA, Thank you for your comments via Tripadvisor. I appreciate and welcome any feedback you can provide in order for me to personally address any issues in my hotel. I am sorry that your stay with us was not satisfactory. I encourage you to contact me directly with a description of the service shortfalls while staying with us. I... More

Las Vegas, Nevada, United States
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 12, 2014

When looking for hotel accommodations for my nephew's wedding, I couldn't find anything that came close to the value of this Residence Inn in the area. Both my sisters and their families were staying here so this place was my desired choice to begin with, but because we are a family of 5 with a budget, I searched for less... More

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PleasantHillRI, General Manager at Residence Inn Pleasant Hill Concord, responded to this review

Dear Emi L, Thank you very much for such detailed review! I am very happy to learn how much fun you and your family had while staying at our hotel. Congratulations to your nephew! Seems like you were able to take advantage of most of our amenities and I am very glad you did! Our goal is to make your... More

Scotland
Top Contributor
52 reviews 52 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 30, 2014

This was the first of the Marriott Residence Inns that we have used and initial impressions were very favourable. Set in a very pleasant, quiet residential neighbourhood, but close to the Freeway for easy access, there is plenty of parking available, the buildings and the surrounding area look well maintained and we were checked in by a very pleasant and... More

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PleasantHillRI, General Manager at Residence Inn Pleasant Hill Concord, responded to this review

Dear Highlander022, Thank you very much for your recent review on Tripadvisor! I appreciate your feedback and will make sure I share this information with our staff. We work very hard to provide a clean comfortable hotel. Our associates have been working with us for many years, and know what it takes to take care of our guests. We look... More

Reno, Nevada
Contributor
14 reviews 14 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 17, 2014

Seemed strange that it was nestled within a residential neighborhood. Well kept buildings/grounds and a fairly quiet area. Nice rooms and typical comfy beds, altho, small bathroom and only one sink. Full kitchen with full-size fridge and all amenities. Continental breakfast with good, hot food, and as always, friendly staff.

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PleasantHillRI, General Manager at Residence Inn Pleasant Hill Concord, responded to this review

Dear cruzin16, What a nice picture of the limo! I hope you and your family had a wonderful time in the wine country. We love to hear stories like this, and appreciate when our guests tell us about them. Thank you for taking the time to share these memorable moments with us. Thank you also for your stay and we... More

Rockaway Beach, Oregon
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 9, 2014

Tucked away in a nice neighborhood, this hotel is really nice. As you would expect with a Marriott, the rooms are very clean, comfy beds with nice pillows, good breakfasts, really helpful staff and if that isn't enough, free beer and wine Monday-Thursdays! It even has free food during those days which equates to reduced costs during your stay. Most... More

Was this review helpful? Yes
PleasantHillRI, General Manager at Residence Inn Pleasant Hill Concord, responded to this review

Dear MattJulieandWilson, Thank you very much for staying with us! I am happy to see you were able to enjoy our amenities and services here at the hotel. We make an effort to stay in touch with our guest's feedback and act upon it. We appreciate your comments and welcome you to return whenever you are in the area. Sincerely,... More

Top Contributor
64 reviews 64 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 17, 2014

The rooms were spiffy, clean and contemporary. Kitchenette was very nice and functional, and great for ordering a takeout and kicking back. Breakfast area can get very crowded. Hot breakfast without an omelette station like in Embassy Suites.

Was this review helpful? Yes
PleasantHillRI, General Manager at Residence Inn Pleasant Hill Concord, responded to this review

Dear A4TA, Thank you for your nice comment about our hotel. I appreciate the feedback provided and welcome it all for the improvement of our services. Our breakfast area tends to be busier at certain times of the morning. We sometimes open our meeting room area to accomodate larger than usual crowds. We will make sure we evaluate this to... More

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Additional Information about Residence Inn Pleasant Hill Concord

Address: 700 Ellinwood Way, Pleasant Hill, CA 94523
Location: United States > California > Pleasant Hill
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Pleasant Hill Concord 3*
Number of rooms: 126
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Also Known As:
Residence Inn Pleasant Hill Concord Hotel Pleasant Hill
Pleasant Hill Residence Inn

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