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The Cliffs Resort

3.5 of 5
2757 Shell Beach Rd, Pismo Beach, CA 93449
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The Cliffs Resort
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Ranked #13 of 28 Hotels in Pismo Beach
A recent review
4 of 5 stars reviewed 5 days ago
sjcarefree AZ
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683 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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AZ
1 review
4 of 5 stars Reviewed 5 days ago NEW

We met up with friends at this lovely hotel while on vacation. We were glad to find that our room was spacious, clean and cheery. We had a partial ocean view room which was very nice as the weather was beautiful and clear. Staff were helpful and friendly.

Was this review helpful? Yes
The_Cliffs_Resort, Manager at The Cliffs Resort, responded to this review

sjcarefree ~ Thank you for your review, I'm happy to hear that you enjoyed your room and our staff during your recent visit. We're honored that you chose our hotel to meet up with your friends. We hope to welcome you back soon, Stephanie More 

Orange County, California
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 5 days ago NEW

My husband and I came here for the first time to celebrate our anniversary. Everything was absolutely exceptional. The attention to detail and customer appreciation extended well beyond my expectations and was evident everywhere we looked. There is nothing “plastic” or cheap about this place. From delicious baked cookies unexpectedly found at the check in counter, the wine reception with... More 

Was this review helpful? Yes
The_Cliffs_Resort, Manager at The Cliffs Resort, responded to this review

Chris90680 ~ Happy Anniversary, I'm so glad you found your stay with us exceptional and that we could exceed your expectations! While they are small details, we hope that the fresh baked cookies, fresh flowers, etc put a personal touch on your stay and make you feel welcome. I will pass on your kind comments to Elise, I'm sure it... More 

Corona, California
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Had a great time staying at the cliffs. Went over the valentines day weekend, booked the special. Was little disappointing having our room right next to check in, but thats where the "special" rooms were located. Bottle of wine was delivered upon check in which was also very nice. The included meal was absolutely delicious. The entire stay was good,... More 

Was this review helpful? Yes
The_Cliffs_Resort, Manager at The Cliffs Resort, responded to this review

ckrystek ~ Thank you for choosing our hotel for your Valentine's Day getaway! I'm sorry you were disappointed with the location of your room, but I'm so happy to hear that you enjoyed the other aspects of your stay. I will make a note on your profile that you would prefer to be away from the lobby for any future... More 

california
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I are completing another stay at this hotel. We were here two years ago. A lot has changed since then. We brought our dog and the hotel is very dog friendly. As a result there are dogs everywhere. If you don't like that, don't stay here. In two years I am afraid the hotel has gone downhill.... More 

Was this review helpful? Yes 3
The_Cliffs_Resort, Manager at The Cliffs Resort, responded to this review

sdudek1490 ~ I'm so sorry to hear about your experience at our hotel. I see that you stayed with us over Spring Break, as a family friendly property, Spring Break, summer, and Winter vacations tend to be highly impacted by families (especially our pool area). However, this is no excuse for your discomfort and disruption at the pool, and I'm... More 

Sunnyvale, California
1 review
5 of 5 stars Reviewed 1 week ago

It was my fifth time staying at The Cliffs in the past 4 years and they never disappoint. Staff are very professional and helpful (Stephanie May is the best!) Food at the restaurant is excellent, rooms are beautiful, views are gorgeous.

Was this review helpful? Yes
The_Cliffs_Resort, Manager at The Cliffs Resort, responded to this review

CristinaMercedes1 ~ Thank you for being a loyal customer over the last 4 years, I'm so happy that we continue to give you reasons to return! Stephanie (at the Front Desk, not me :) ) is a great asset to our hotel, I'm glad to hear that she has taken excellent care of you! We look forward to welcoming you... More 

Wakefield, United Kingdom
Contributor
15 reviews 15 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

We just didn't like this hotel. This was the third hotel in our two week trip. Up to this point we had been made to feel so welcome and recieved such great service. On arrival we recieved no assistance with our luggage, even though porters were stood around by the door. Front desk was not particularly friendly or helpful .... More 

Was this review helpful? Yes 3
The_Cliffs_Resort, Manager at The Cliffs Resort, responded to this review

Chris S ~ I'm so sorry that you didn't enjoy your time with us. That our staff was standing around and not helpful is certainly not the norm, nor is it acceptable. I am sending your comments on to our Front Office Manager to address with her staff. We do have safety deposit boxes available at our Front Desk, but... More 

Contributor
17 reviews 17 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was fortunate enough to stay here at the cliffs on a business trip. **The first room that I was placed in was on the "pet friendly" side. The barking and slight odor resulted in me requesting change of room. This was quickly addressed by staff. The management's professionalism contributed to the overall review** The Property: - The BEST location... More 

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The_Cliffs_Resort, Manager at The Cliffs Resort, responded to this review

Evan W ~ Thank you for the wonderful review, I'm glad we were able to find a room that worked well for you! I hope that you found a little time to relax and enjoy your surroundings, even though you were here on business. We look forward to welcoming you back for a vacation getaway! Take care, Stephanie More 

San Francisco, California
Contributor
17 reviews 17 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 11, 2015

Oceanfront rooms are a must at this hotel if you want to have a real ocean experience. This category of rooms have balconies that are staggered to provide privacy and stunning views for unobstructed sunset viewing. Rooms are spacious and well appointed. Happy hour in their bar area makes it difficult to calmly enjoy a cocktail because the place is... More 

Was this review helpful? Yes 1
The_Cliffs_Resort, Manager at The Cliffs Resort, responded to this review

Kay R ~ I'm glad to hear that your stay was enjoyable and relaxing! The suites, where you stayed, offer the best ocean (and sunset) views, and the sunsets are definitely not to be missed! For this reason, at times the Happy Hour can get busy. Typically it is quieter midweek, when you can enjoy a more leisurely sunset cocktail.... More 

San Diego CA
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 6, 2015

We stayed at the Cliffs Resort while on a tour of the coast. The room was top notch, the service great and the restaurant excellent. It is right on the coast with stairs down to the beach. We saw beautiful sunsets from there. They had a cocktail hour with champagne and appetizers which we enjoyed in the reception area. The... More 

Was this review helpful? Yes
The_Cliffs_Resort, Manager at The Cliffs Resort, responded to this review

JJJSANDIEGO ~ We are honored to have been a part of your coastal California tour! I'm glad you were able to join us for our champagne reception, and enjoy one of our magnificent sunsets. I'm happy to hear that you found your stay "top notch", I hope you can join us again soon. Take care, Stephanie More 

San Francisco, California
1 review
5 of 5 stars Reviewed March 5, 2015

I appreciated Charlie's excellent service during breakfast. He was very attentive, helpful, and friendly. The gentleman preparing omletes was especially nice and also very helpful and his omelets were delicious. Working at the Front Desk, Olivia R. and Stephanie M. service was excellent, they are very knowledgeable about the local community, the hotel amities, and both have such a bright... More 

Was this review helpful? Yes
The_Cliffs_Resort, Manager at The Cliffs Resort, responded to this review

47mattie ~ I'm so glad you enjoyed your girlfriends' getaway, and that you found our staff so helpful! I will be sure to pass your compliments on to each department. I hope we can be a part of you and your friends' next getaway! Take care, Stephanie More 

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