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The Cliffs Resort

2757 Shell Beach Rd, Pismo Beach, CA 93449
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The Cliffs Resort
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Ranked #12 of 28 Hotels in Pismo Beach
A recent review
5 of 5 stars reviewed yesterday
Justin J
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686 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW

From the moment we arrived until the moment we departed, the staff was amazing (Lena rocks!) and our room and accommodations were fabulous! I would definitely recommend ordering In Room Dining service from their restaurant Marisol at The Cliffs. My wife and I enjoyed a delicious filet mignon and salmon entrée on the balcony while taking in a gorgeous sunset... More 

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Buffalo, New York
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Enjoyed staying at the Cliffs recently for four nights during a business trip. The best part is the absolutely stunning view of the ocean and the property, along with a pool/whirlpool and plenty of outdoor seating next to fire pits and heater lamps and blankets to keep you warm at night and poolside drinks you can order. There is access... More 

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Citrus Heights, California
1 review
5 of 5 stars Reviewed 3 days ago NEW

Was here 3 days in April....Property is beautiful , clean and set up at amazing location. Every single employee was professional, helpful and friendly. Charley and Kelly at restaurant were absolutely amazing. We will be definitely back!!!!!!!!!!

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AZ
1 review
4 of 5 stars Reviewed 1 week ago

We met up with friends at this lovely hotel while on vacation. We were glad to find that our room was spacious, clean and cheery. We had a partial ocean view room which was very nice as the weather was beautiful and clear. Staff were helpful and friendly.

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The_Cliffs_Resort, Manager at The Cliffs Resort, responded to this review

sjcarefree ~ Thank you for your review, I'm happy to hear that you enjoyed your room and our staff during your recent visit. We're honored that you chose our hotel to meet up with your friends. We hope to welcome you back soon, Stephanie More 

Orange County, California
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

My husband and I came here for the first time to celebrate our anniversary. Everything was absolutely exceptional. The attention to detail and customer appreciation extended well beyond my expectations and was evident everywhere we looked. There is nothing “plastic” or cheap about this place. From delicious baked cookies unexpectedly found at the check in counter, the wine reception with... More 

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The_Cliffs_Resort, Manager at The Cliffs Resort, responded to this review

Chris90680 ~ Happy Anniversary, I'm so glad you found your stay with us exceptional and that we could exceed your expectations! While they are small details, we hope that the fresh baked cookies, fresh flowers, etc put a personal touch on your stay and make you feel welcome. I will pass on your kind comments to Elise, I'm sure it... More 

Corona, California
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Had a great time staying at the cliffs. Went over the valentines day weekend, booked the special. Was little disappointing having our room right next to check in, but thats where the "special" rooms were located. Bottle of wine was delivered upon check in which was also very nice. The included meal was absolutely delicious. The entire stay was good,... More 

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The_Cliffs_Resort, Manager at The Cliffs Resort, responded to this review

ckrystek ~ Thank you for choosing our hotel for your Valentine's Day getaway! I'm sorry you were disappointed with the location of your room, but I'm so happy to hear that you enjoyed the other aspects of your stay. I will make a note on your profile that you would prefer to be away from the lobby for any future... More 

california
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I are completing another stay at this hotel. We were here two years ago. A lot has changed since then. We brought our dog and the hotel is very dog friendly. As a result there are dogs everywhere. If you don't like that, don't stay here. In two years I am afraid the hotel has gone downhill.... More 

Was this review helpful? Yes 3
The_Cliffs_Resort, Manager at The Cliffs Resort, responded to this review

sdudek1490 ~ I'm so sorry to hear about your experience at our hotel. I see that you stayed with us over Spring Break, as a family friendly property, Spring Break, summer, and Winter vacations tend to be highly impacted by families (especially our pool area). However, this is no excuse for your discomfort and disruption at the pool, and I'm... More 

Sunnyvale, California
1 review
5 of 5 stars Reviewed 2 weeks ago

It was my fifth time staying at The Cliffs in the past 4 years and they never disappoint. Staff are very professional and helpful (Stephanie May is the best!) Food at the restaurant is excellent, rooms are beautiful, views are gorgeous.

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The_Cliffs_Resort, Manager at The Cliffs Resort, responded to this review

CristinaMercedes1 ~ Thank you for being a loyal customer over the last 4 years, I'm so happy that we continue to give you reasons to return! Stephanie (at the Front Desk, not me :) ) is a great asset to our hotel, I'm glad to hear that she has taken excellent care of you! We look forward to welcoming you... More 

Wakefield, United Kingdom
Contributor
15 reviews 15 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We just didn't like this hotel. This was the third hotel in our two week trip. Up to this point we had been made to feel so welcome and recieved such great service. On arrival we recieved no assistance with our luggage, even though porters were stood around by the door. Front desk was not particularly friendly or helpful .... More 

Was this review helpful? Yes 3
The_Cliffs_Resort, Manager at The Cliffs Resort, responded to this review

Chris S ~ I'm so sorry that you didn't enjoy your time with us. That our staff was standing around and not helpful is certainly not the norm, nor is it acceptable. I am sending your comments on to our Front Office Manager to address with her staff. We do have safety deposit boxes available at our Front Desk, but... More 

Contributor
17 reviews 17 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was fortunate enough to stay here at the cliffs on a business trip. **The first room that I was placed in was on the "pet friendly" side. The barking and slight odor resulted in me requesting change of room. This was quickly addressed by staff. The management's professionalism contributed to the overall review** The Property: - The BEST location... More 

Was this review helpful? Yes
The_Cliffs_Resort, Manager at The Cliffs Resort, responded to this review

Evan W ~ Thank you for the wonderful review, I'm glad we were able to find a room that worked well for you! I hope that you found a little time to relax and enjoy your surroundings, even though you were here on business. We look forward to welcoming you back for a vacation getaway! Take care, Stephanie More 

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