We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN Cajon Pass

Hotel website
Hotel deals
8317 US Highway 138, Phelan, CA 92371
Special Offer
Stay 2X get $50 gift card
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
BEST WESTERN Cajon Pass
Professional photos View all
Browse nearby
BEST WESTERN Cajon Pass
Write a Review

93 reviews from our community

Traveler rating
    32
    25
    18
    12
    6
See reviews for
26
10
18
17
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (93)
  • Mar-May only
    (18)
  • Jun-Aug only
    (19)
  • Sep-Nov only
    (30)
  • Dec-Feb only
    (26)
All months
Banning
1 review
5 of 5 stars Reviewed 4 days ago NEW

I was hiking through on the Pacific Crest Trail and was pleasantly surprised to have such an excellent option to stay for an extended time to wait out a storm. Great facilities and enjoyable breakfast.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Hello Donald, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff and housemaids members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. As you mentioned, our guests thoroughly enjoy the breakfast room. We understand that breakfast... More 

santa ana, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

This is a great place to stay in, depending on the reason for your visit. We were in town for a concert and though the hotel is practically in the middle of no where, it was the closest to the venue. Price is not bad either.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Marisol, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The location is indeed great, only 9 miles from the San Manuel Amptheater. Our rates are indeed competitive with others in the area. Again Thank you for your review and choosing Best Western Cajon Pass, I hope that you will consider... More 

Long Beach, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Travel either up the hill or coming into the LA Basin is a pleasure when staying at this hotel. Great place to recover when traffic is too heavy to make it home. Additionally a great location for recreation activities in the High Desert.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Chris, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The location is indeed great and the food options nearby are limited, McDonalds, Subway and Del Taco. Again Thank you for your review and choosing Best Western Cajon Pass, I hope that you will consider staying with us again. More 

Plymouth, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 18, 2015

Great place to stay, we were enroute to Vegas so stayed one night, a good breakfast was included , make your own waffles were a nice touch, basic clean rooms, all you need though and friendly staff, we would recommend

Was this review helpful? Yes
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff members are indeed very friendly, courteous and accommodating. Our rooms are extremely well taken care of by our tremendous housekeepers, as you mentioned. Our guests thoroughly enjoy the breakfast room. We understand that breakfast is the most important... More 

San Diego, California
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 12, 2015

Everyone at this establishment is so nice and helpful. You can tell they really care about their guests. Rick and Lisa go above and beyond to accommodate all of our employees that stay there each week.

Was this review helpful? Yes
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Jennifer, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience and that billing and accomodations are correct and accurate. Again Thank you for your review and choosing... More 

Santa Monica, United States
1 review
3 of 5 stars Reviewed February 16, 2015

It was a place to stay, but not at all pretty or restful. It looked and felt like a cheap motel. It seems that, for not too much money, it could be made into a better place to stay. Even having some good coffee for breakfast would have helped.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Once again, from the entire team here at the Best Western Cajon Pass, we apologize about your experience. More 

Coarsegold, California, Usa
Senior Contributor
43 reviews 43 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed February 13, 2015

I am usually pleased with Best Western but not this time. The entrance driveway is next to a convenience store and hard to see. Staff was friendly but not knowledgeable of local restaurants. The room was clean. Furnishings were old and tired. Large gap around the entrance door. Sounds and voices could be heard from other rooms. Not the most... More 

Was this review helpful? Yes
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Although we do share a common driveway, our 4ftX6ft entrance sign is visable and well lighted at night. The food options nearby are limited, McDonalds, Subway and Del Taco. There are several dining options nearby and is just a short drive away,... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 4, 2015

The location was good for three of us that needed to rest from long hours of driving. Nice room with everything we needed. Good breakfast. Nice staff. They let us check out late. I would stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide a clean and comfortable room as you have mentioned. Our guests thoroughly enjoy the breakfast room. We understand that breakfast is the most important... More 

Bakersfield, United States
1 review
3 of 5 stars Reviewed January 31, 2015

This Hotel is Located next to the freeway so if you are a light sleeper will be difficult to sleep. We had the toilet in our room overflow and flood. I requested the front desk fix the issue, but I was told they didn't have anybody to provide maintenance and I could pick up a plunger and handle it myself.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Hi Jim, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. There are definitely some key points in your stay which are absolutely unacceptable. I sincerely apologize for any inconvenience that you have may have experienced during your stay at our hotel. We will be discussing this review in our weekly... More 

Elgin, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 18, 2015

This place was a godsend after a long day on the road. Place was all but booked, but desk staff found me a room and provided a nice walk-in rate. Even let me look before committing. Clean room, great bed, flatscreen TV. Balcony. Good coffee in the a.m., though did not try the hot/cold breakfast. Very friendly service at a... More 

Was this review helpful? Yes 1
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Our entire staff strongly take your comments into consideration which offers tremendous value to the hotel and helps our staff achieve the goal of providing the most wonderful and memorable experience. The front desk staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Our rooms are extremely well... More 

Questions? Get answers from hotel staff and past guests. Ask a question

54 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (19)
Viewed
Hotel & grounds (4)
Viewed
Pool/beach area (1)
Viewed
View from room (3)
Viewed
Dining (1)
Viewed
Bathroom (1)
Viewed
Other (9)

Management photos: Courtesy of the property manager

Viewed
All management photos (35)
Viewed
Room/suite (17)
Viewed
Hotel & grounds (5)
Viewed
Bathroom (2)
Viewed
Pool/beach area (2)
Viewed
Dining (4)
Viewed
Business center/function rooms (2)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question