We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1 Phelan hotels

BEST WESTERN Cajon Pass

8317 US Highway 138, Phelan, CA 92371
Hotel website
Hotel deals
Hotel amenities
Offers & Announcements
Save up to 20%
BEST WESTERN Cajon Pass
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added BEST WESTERN Cajon Pass to your Saves list
Ranked #1 of 1 Hotels in Phelan
A recent review
3 of 5 stars reviewed 6 days ago
AdventurerJim Kingman, Arizona
Write a Review

81 reviews from our community

Traveler rating
    29
    20
    15
    11
    6
See reviews for
21
10
15
15
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (81)
  • Mar-May only
    (13)
  • Jun-Aug only
    (19)
  • Sep-Nov only
    (30)
  • Dec-Feb only
    (19)
All months
Kingman, Arizona
Top Contributor
126 reviews 126 reviews
43 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The staff was friendly and courteous, the rooms clean but basic. It is a motel plain and simple. Sleep, however, was fitful as we had a freeway facing room and traffic noise, interspersed by train noise made restful sleep an impossibility.

Was this review helpful? Yes
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff members are indeed very courteous and accommodating. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide a clean and comfortable room as you have mentioned. We are going proactive... More

1 review
2 of 5 stars Reviewed 3 weeks ago

My wife and I needed an hotel in the area for the night of 10-18-2014. Up on arriving we where informed that our reservation had been made for the 15th, evidently my mistake, I m the one who made the reservation. The clerk informed us that it wasn't a problem, they had rooms available and we could get one at... More

Was this review helpful? Yes
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. We sincerely apologize about this experience and confusion about the reservation. I am very happy that I was able to help resolve your issue. In the future, please let me know if you have any concerns that I can help you with.... More

Travelers are raving about these Phelan hotels

Eastbourne
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Hotel was difficult to access as it appeared to be in the middle of a council yard. The receptionist didn't greet us but messed about with her hair the whole time that she was booking us in, never said please or thank you whilst we were at reception. Insisted on seeing our passport instead of the copy that I carried... More

Was this review helpful? Yes
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide feedback in regards to your experience at our hotel. Our standard is to ask for original documents to safe guard your identity against theft. Our rooms are extremely well taken care of by our tremendous housekeepers and meet with Best Western standards. Once again, from the entire team here at the Best... More

Rancho Cucamonga, California
1 review
5 of 5 stars Reviewed 4 weeks ago

If you search for a clean and undangerous place to stay, this is your right choice. Only far away railroadhorn. I could sleep like a stone. Very polite people doing the service. Shaddowparking, Outdoor-A/C to 60 °. Fridge, coffeemashine, soap and shampoo. Pool and jaccuzi until 10 pm. The brakefast until 10 am is huge with burgers and 1-2-3 selfmade... More

Was this review helpful? Yes
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide... More

Colorado Springs, Colorado, USA
Top Contributor
77 reviews 77 reviews
29 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed October 19, 2014 via mobile

The lodging is easy access from I-15 if you don't follow your GPS instructions. Our phone GPS took us to Phelan about another half hour drive and a hill climb when the hotel is right on near the freeway exit. Anyway, we arrived near midnight, you know why, we're exhausted and frustrated, the front desk clerk was friendly enough to... More

Was this review helpful? Yes 1
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide... More

1 review
3 of 5 stars Reviewed October 19, 2014

This hotel was adequate. Hated the smokey room, it was the last one available. The hot breakfast was alright. Nearby traffic was a distraction Office personell were very helpful in changing rooms for a second night. The driveway in to the hotel was tricky to find as it shared a driveway with a restaurant. That's all for now.

Review collected in partnership with Best Western

Was this review helpful? Yes
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Again Thank you for your review and choosing Best Western Cajon Pass. More

1 review
1 of 5 stars Reviewed October 12, 2014 via mobile

Have hotel two canes to fix toilet within 24 hours. Front desk clerk (Pat), the Solitaire player, said that fixing toilet was NOT her job and suggested that I do it myself. Never again will I stay at that motel.

Was this review helpful? Yes
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Mr. Constant, Our entire staff strongly take your comments into consideration. We sincerely apologize about this experience, we do not have 24hr housekeeping or maintenance. Although our front desk staff offered to move to another room which was rejected, a discount was given for both nights of your stay. Once again, from the entire team here at the Best Western... More

1 review
5 of 5 stars Reviewed October 1, 2014 via mobile

I stayed here for 2 days and I can honestly say this is the friendliest hotel staff I've ever encountered! I will definitely stay here again when I'm in the area. Rooms are very clean and have big wall mounted flat screen t.v.'s. This was an A+ for me!!

Was this review helpful? Yes
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. All of our staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide... More

Merced, California
Senior Reviewer
9 reviews 9 reviews
5 of 5 stars Reviewed September 23, 2014

Over the weekend we stayed at the Best Western and I was impressed by the genuine smile of the clerk. She was exceptional throughout our stay. We all took advantage of the breakfast in the morning again two thumbs up. We were so elated with the service we stopped by the office in the morning to verbally tell them. That's... More

Was this review helpful? Yes
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide... More

Salt Lake City, Utah
1 review
5 of 5 stars Reviewed September 22, 2014

We stayed at the Cajon Pass Best Western twice this spring while hiking the PCT. It was well worth the walk on pavement from the trailhead. We were warmly welcomed. No one looked at us funny, even though our clothes were dusty from the trail. Check-in was swift, and we were offered ice water with lemon slices (a rare treat... More

Was this review helpful? Yes
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to BEST WESTERN Cajon Pass? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Cajon Pass

Address: 8317 US Highway 138, Phelan, CA 92371
Phone Number:
Location: United States > California > Phelan
Price Range (Based on Average Rates): $
Number of rooms: 46
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Priceline, Orbitz, Best Western, TripOnline SA, Despegar.com and Odigeo so you can book your BEST WESTERN Cajon Pass reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Cajon Pass Hotel Phelan
Best Western Phelan
Phelan Best Western

53 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (19)
Viewed
Hotel & grounds (4)
Viewed
Pool/beach area (1)
Viewed
View from room (3)
Viewed
Dining (1)
Viewed
Bathroom (1)
Viewed
Other (9)

Management photos: Courtesy of the property manager

Viewed
All management photos (35)
Viewed
Room/suite (17)
Viewed
Dining (4)
Viewed
Hotel & grounds (5)
Viewed
Pool/beach area (2)
Viewed
Business center/function rooms (2)
Viewed
Bathroom (2)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay