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BEST WESTERN Cajon Pass

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8317 US Highway 138, Phelan, CA 92371
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BEST WESTERN Cajon Pass
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103 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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    (23)
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    (26)
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Huntsville, United States
1 review
5 of 5 stars Reviewed 1 week ago

The hotel staff very accommodating. The value at $81 a night with the magnificent views of the canyons was incredible! The restaurant suggest of the MTN High Café was great, locally owned and the exact experience we were looking for.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Again Thank you for your review and choosing Best Western Cajon Pass, I hope that you will consider... More 

Kingman, Arizona
Level Contributor
64 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago

This property has just joined the BW brand. Nice, clean, quiet, two story - stairs only. Ingress and egress is a bit tricky especially with the ongoing I-15 road work. The westerly rooms face the BNSF railway where you can watch the trains work their way up and down Cajon Pass - Just like seen on the History Channel. There... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Although we are under new management the Best Western brand has been here since about the year 2000. The trains as well as the highways do attract many guests that are rail and transportation fans. Again Thank you for your review and... More 

cajon pass, United States
1 review
5 of 5 stars Reviewed June 22, 2015

Super clean and organized rooms. The fridge and all amenities worked fine. The building is pretty nice maintained. The personal that worked there were smiling and nice. The breakfast was completed and fresh.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide... More 

LA, United States
1 review
3 of 5 stars Reviewed June 21, 2015

The check in clerk told us he had no first floor rooms but I know for a fact they did. The room had an odd smell but it went away after running the AC both days. I brought a UV light and the remote control was DISGUSTING even though it was in an envelope that said it was clean. No... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Our entire staff strongly take your comments into consideration which offers tremendous value to the hotel and helps our staff achieve their goal. Although it may look as though rooms were available, we have reservations with special requests as well as rooms... More 

Durango
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed June 19, 2015

We were so surprised at how nice this stay was! There was so much traffic backed up, so we stopped to get gas and didn't feel like sitting on the freeway any more... so, we decided to pull in and stay. The room was clean and it had more accommodations than the last place we stayed, which cost more! The... More 

Was this review helpful? Yes
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. You hit on some many topics that most people ignore. The front desk staff members are indeed very courteous and accommodating. Our rooms are extremely well taken care of by our tremendous housekeepers. Our complimentary hot breakfast menu includes: make your own... More 

Los Angeles, California
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed May 26, 2015

nice accommodations, pretty good breakfast included. can be slightly noisy due to traffic. clean rooms. free WiFi. reasonably priced. good location for overnight trips to Wrightwood and Silverwood Lake. this is my 2nd stay at this hotel, and I would stay again. it's not a fancy place, but it's a average price, nice place to stay.

Was this review helpful? Yes
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Hi Mike, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Our guests thoroughly enjoy the breakfast room. We understand that breakfast is the most important meal of the day and our complimentary hot breakfast menu includes: make your own waffles, bacon, sausage, eggs, assorted Danishes, assorted bagels, assorted bread, yogurt,... More 

Santa Barbara, United States
1 review
5 of 5 stars Reviewed May 18, 2015

For a hotel right next to Cajon Junction, this hotel was surprisingly quiet. There was some early morning noise with trucks at the gravel pit across the way. This could be minimized by getting a room on the opposite side of the hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. As far as noise complaints, we again, apologize. We also have ear plugs for those that may be sensitive, during your stay at our hotel. Again Thank you for your review and choosing Best Western Cajon Pass, I hope that you will... More 

Level Contributor
142 reviews
134 hotel reviews
common_n_hotel_reviews_1bd8 221 helpful votes
1 of 5 stars Reviewed May 13, 2015 via mobile

Before I even get to the hellish noise factor, I want to add that the shower curtain I had in room 228 smelled absolutely putrid. The size of the room is tiny, considering how far out into the countryside Cajon Pass is. Please go see for yourself & stay at that Best Western; if you have doubts as to the... More 

Was this review helpful? Yes
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. As you don't mention your name or date of stay, it is difficult to be able to respond, as we document all of our guests concerns. Once again, from the entire team here at the Best Western Cajon Pass, we apologize about... More 

Travelers are raving about these Phelan hotels

Banning
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 21, 2015

I was hiking through on the Pacific Crest Trail and was pleasantly surprised to have such an excellent option to stay for an extended time to wait out a storm. Great facilities and enjoyable breakfast.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Hello Donald, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff and housemaids members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. As you mentioned, our guests thoroughly enjoy the breakfast room. We understand that breakfast... More 

santa ana, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 23, 2015

This is a great place to stay in, depending on the reason for your visit. We were in town for a concert and though the hotel is practically in the middle of no where, it was the closest to the venue. Price is not bad either.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Marisol, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The location is indeed great, only 9 miles from the San Manuel Amptheater. Our rates are indeed competitive with others in the area. Again Thank you for your review and choosing Best Western Cajon Pass, I hope that you will consider... More 

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