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BEST WESTERN Cajon Pass

8317 US Highway 138, Phelan, CA 92371
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BEST WESTERN Cajon Pass
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BEST WESTERN Cajon Pass
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84 reviews from our community

Traveler rating
    30
    21
    15
    12
    6
See reviews for
22
10
17
15
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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  • All months
    (84)
  • Mar-May only
    (13)
  • Jun-Aug only
    (19)
  • Sep-Nov only
    (30)
  • Dec-Feb only
    (22)
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Elgin, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

This place was a godsend after a long day on the road. Place was all but booked, but desk staff found me a room and provided a nice walk-in rate. Even let me look before committing. Clean room, great bed, flatscreen TV. Balcony. Good coffee in the a.m., though did not try the hot/cold breakfast. Very friendly service at a... More 

Was this review helpful? Yes
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Our entire staff strongly take your comments into consideration which offers tremendous value to the hotel and helps our staff achieve the goal of providing the most wonderful and memorable experience. The front desk staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Our rooms are extremely well... More 

Anaheim, California
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I made last minute plans for the family and I to head up to Mountain High Ski Resort for New Year's Eve for the torch parade. We had never stayed in the area and I needed to get a last minute hotel that was close. Well I found a great priced hotel right off the 15 fwy and 138 hwy.... More 

Was this review helpful? Yes 2
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide a clean and comfortable room as you have mentioned. Our guests thoroughly enjoy the breakfast room. We understand that breakfast is the most important... More 

Index, Washington
1 review
2 of 5 stars Reviewed 3 weeks ago

When I arrived (in a snow storm) they put me in a smoking room even though I had reserved a non smoking room. The motel was full and was told they did not have anything else. The door on the room was broken and I needed the attendant to open it twice, once early in the morning after walking my... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick P, Front Office Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. We sincerely apologize about this experience. As we did have a Winter Snow Storm come through our area and the very cold winter did affect your lock, I do apologize. As your reservation did ask for a pet room, we only have... More 

Travelers are raving about these Phelan hotels

Kingman, Arizona
Top Contributor
130 reviews 130 reviews
44 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed November 18, 2014

The staff was friendly and courteous, the rooms clean but basic. It is a motel plain and simple. Sleep, however, was fitful as we had a freeway facing room and traffic noise, interspersed by train noise made restful sleep an impossibility.

Was this review helpful? Yes
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff members are indeed very courteous and accommodating. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide a clean and comfortable room as you have mentioned. We are going proactive... More 

1 review
2 of 5 stars Reviewed October 31, 2014

My wife and I needed an hotel in the area for the night of 10-18-2014. Up on arriving we where informed that our reservation had been made for the 15th, evidently my mistake, I m the one who made the reservation. The clerk informed us that it wasn't a problem, they had rooms available and we could get one at... More 

Was this review helpful? Yes
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. We sincerely apologize about this experience and confusion about the reservation. I am very happy that I was able to help resolve your issue. In the future, please let me know if you have any concerns that I can help you with.... More 

Eastbourne
Reviewer
5 reviews 5 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed October 27, 2014

Hotel was difficult to access as it appeared to be in the middle of a council yard. The receptionist didn't greet us but messed about with her hair the whole time that she was booking us in, never said please or thank you whilst we were at reception. Insisted on seeing our passport instead of the copy that I carried... More 

Was this review helpful? Yes
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide feedback in regards to your experience at our hotel. Our standard is to ask for original documents to safe guard your identity against theft. Our rooms are extremely well taken care of by our tremendous housekeepers and meet with Best Western standards. Once again, from the entire team here at the Best... More 

Rancho Cucamonga, California
1 review
5 of 5 stars Reviewed October 26, 2014

If you search for a clean and undangerous place to stay, this is your right choice. Only far away railroadhorn. I could sleep like a stone. Very polite people doing the service. Shaddowparking, Outdoor-A/C to 60 °. Fridge, coffeemashine, soap and shampoo. Pool and jaccuzi until 10 pm. The brakefast until 10 am is huge with burgers and 1-2-3 selfmade... More 

Was this review helpful? Yes
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide... More 

Colorado Springs, Colorado, USA
Top Contributor
77 reviews 77 reviews
29 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed October 19, 2014 via mobile

The lodging is easy access from I-15 if you don't follow your GPS instructions. Our phone GPS took us to Phelan about another half hour drive and a hill climb when the hotel is right on near the freeway exit. Anyway, we arrived near midnight, you know why, we're exhausted and frustrated, the front desk clerk was friendly enough to... More 

Was this review helpful? Yes 1
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide... More 

1 review
3 of 5 stars Reviewed October 19, 2014

This hotel was adequate. Hated the smokey room, it was the last one available. The hot breakfast was alright. Nearby traffic was a distraction Office personell were very helpful in changing rooms for a second night. The driveway in to the hotel was tricky to find as it shared a driveway with a restaurant. That's all for now.

Review collected in partnership with Best Western

Was this review helpful? Yes
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Again Thank you for your review and choosing Best Western Cajon Pass. More 

1 review
1 of 5 stars Reviewed October 12, 2014 via mobile

Have hotel two canes to fix toilet within 24 hours. Front desk clerk (Pat), the Solitaire player, said that fixing toilet was NOT her job and suggested that I do it myself. Never again will I stay at that motel.

Was this review helpful? Yes
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Mr. Constant, Our entire staff strongly take your comments into consideration. We sincerely apologize about this experience, we do not have 24hr housekeeping or maintenance. Although our front desk staff offered to move to another room which was rejected, a discount was given for both nights of your stay. Once again, from the entire team here at the Best Western... More 

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Additional Information about BEST WESTERN Cajon Pass

Address: 8317 US Highway 138, Phelan, CA 92371
Phone Number:
Location: United States > California > Phelan
Price Range (Based on Average Rates): $
Number of rooms: 46
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Also Known As:
Best Western Cajon Pass Hotel Phelan
Best Western Phelan
Phelan Best Western

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