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BEST WESTERN Cajon Pass

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8317 US Highway 138, Phelan, CA 92371
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BEST WESTERN Cajon Pass
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128 Reviews from our TripAdvisor Community

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Aiken, South Carolina
Level Contributor
49 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here because I left Las Vegas late and was headed to San Diego. Hotel was fine as well as the staff. Rooms were up to date for Best Western standards. Rooms was clean except for one small thing the tub looked partially clean like the housekeeper forgot to clean one side. Everything else was clean. Exterior corridors with a... More 

Helpful?
Thank Hikerdude79
Ridgecrest
Level Contributor
8 reviews
5 hotel reviews
3 of 5 stars Reviewed 1 week ago

Stopped here overnight on way to Oceanside, CA. Room was ok. Somewhat noisy with people outside making some noise which woke me up. Complimentary breakfast buffet was full service...including scrambled eggs and sausage. Given the price, the room and breakfast was a pretty good deal.

Helpful?
Thank Stephen M
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Our rooms are extremely well taken care of by our tremendous housekeepers Our guests thoroughly enjoy the breakfast. As far as noise complaints, we again, apologize about that particular experience during your stay at our hotel. If a guest would bring that... More 

De Pere, WI, United States
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is just off the highway which makes it easy to find and convenient. Road work is currently underway but that is temporary. We booked online for a rate that was clearly a mistake because the rate was very low. When we arrived, the rate was honored without question and the woman at check-in was friendly. The room was... More 

Review collected in partnership with Best Western

Helpful?
Thank Kimberly K
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide... More 

Los Angeles, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

All in all it was a fine stay, with everything you would expect from a Great Western. The only problem was the noise from upstairs (kids running and very loud plumbing late at night) that interfered with our sleep. The location is great for access to Wrightwood and I suppose you need to brace yourself for seasonal day-trippers, especially if... More 

Review collected in partnership with Best Western

Helpful?
Thank Craig P
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. As far as noise complaints, we again, apologize about that particular experience during your stay at our hotel. Again Thank you for your review and choosing Best Western Cajon Pass More 

Los Angeles, United States
1 review
3 of 5 stars Reviewed January 4, 2016

The price and the breakfast were good. The overall quality of stay was OK. The only issue we had is that after we went out for a day and came back to hotel at 5pm, we found that our room was not cleaned and the towers were not changed yet.

Review collected in partnership with Best Western

Helpful?
Thank Wenhong Z
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. I do apologize that the new housekeeping staff members were reflected during your stay, I will ensure additional training during this busy season. Again Thank you for your review and choosing Best Western Cajon Pass More 

1 review
1 of 5 stars Reviewed January 1, 2016

Well, I went on a trip to Mt High ski resort and when we got back to the resort at around 645 at night, all of our clothe and computer s and computer chargers were packed away into our bags. they did not make our beds during the day and it was a very uncomfortable bed. not good experience

Helpful?
Thank michael r
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Dear Robert, I apologize for any misunderstanding. You booked several reservations through a third party agency, Expedia, which we do not know any information until check-in. There was no communication from you or your booking agent, therefor, your room was treated accordingly. We also do not move personal items to clean or make beds, your group had a lot going... More 

Travelers are raving about these Phelan hotels

Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 20, 2015 via mobile

As I said above, this is the best Best Western I have stayed at yet. I travel for business and am at a hotel every night. If you are looking for a clean hotel with attentive staff on your way to Vegas, this is the place. California is doing construction around it right now but I didn't hear anything all... More 

Helpful?
Thank Tim S
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Our goal is to provide the best experience possible for the guest and thank you for mentioning our 42 inch LCD TV’s including 150 HD channels that our hotel provides for the guests. More 

Dell City, Texas
1 review
5 of 5 stars Reviewed December 11, 2015

Great location only 15 miles from San B, away from noise and commotion, but still a quick zoom down the freeway to town. The only place I stay when visiting San B. Fridge, TV, Microwave working and not loud. Large HD LG TV with Direct TV and plenty of channels. But what stands out is the service. During one stay,... More 

Helpful?
Thank MRX123456
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Hi Mr. X123456, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. All of the staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Our goal is to provide the best experience possible for the guest and thank you... More 

San Diego, United States
1 review
5 of 5 stars Reviewed November 30, 2015

The staff are regular, nice, funny people. They made my stay feel more comfortable instead of the standard up tight and proper people you would find. I will definitely be staying here everything I go to Mountain High.

Review collected in partnership with Best Western

Helpful?
Thank Loanza D
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Hi Loanza, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. All of our staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. We like to make our guests feel that they are at home and can relax, which... More 

Casper, United States
1 review
4 of 5 stars Reviewed November 18, 2015

Hotel staff was great. Sent us to a great cafe up the mountain with home cooking. It was great food. Hotel is just fine with the price reasonable for California. Will stay here again when we return and recommend to friends.

Review collected in partnership with Best Western

Helpful?
Thank Dale H
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Rick as well as all the staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Again Thank you for your review and choosing Best Western Cajon Pass. More 

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