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All 1 Phelan hotels

BEST WESTERN Cajon Pass

8317 US Highway 138, Phelan, CA 92371
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Ranked #1 of 1 Hotels in Phelan
A recent review
4 of 5 stars reviewed 1 week ago
carlg453
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71 reviews from our community

Traveler rating
    25
    19
    13
    10
    4
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19
8
15
13
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • Any
English first
1 review
4 of 5 stars Reviewed 1 week ago

Everything was good except for a lengthy check-in delay. The bed was very comfortable and the A/C effective. Had some trouble with the shower control, to get the right temperature. Hotels need to keep such controls fundamental and simple. Those who wear glasses have to take them off to shower then have to figure the controls out with limited vision.

Review collected in partnership with Best Western

Was this review helpful? Yes
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. There are definitely some key points in your stay which are being addressed. I sincerely apologize for any inconvenience that you have may have experienced during your stay with us. Our rooms are extremely well taken care of by our tremendous housekeepers... More

Menifee, United States
1 review
4 of 5 stars Reviewed 1 week ago

Would recommend Best Western Cajon Pass to everyone. Very helpful staff, clean rooms, comfortable bed, and the breakfast was wonderful (sausage patty, light, fluffy scrambled eggs, waffles, cold cereal, oatmeal, fruit, Danish, yogurt, juice, awesome coffee)

Review collected in partnership with Best Western

Was this review helpful? Yes
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Our guests thoroughly enjoy the breakfast room. We understand that breakfast is the most important meal of the... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

I stayed at the Best Western Cajon Pass while waiting for my vehicle to arrive from Hawaii and used the time to visit with my Mother and Sister. The location of the Best Western is good. The over all stay is good. The rooms are clean and maintained well. The staff over all are pleasant and professional and are accommodating.... More

Was this review helpful? Yes
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. I wish that during your stay, as you are still here, you would have voiced some of your concerns to the management. Noise: As far as noise complaints, we again, apologize about that particular experience during your stay at our hotel, This... More

Contributor
20 reviews 20 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 6, 2014 via mobile

This is a perfect place to break up the drive from LA to Vegas after a long flight. We had a very comfy 3 queen room. Staff were friendly and helpful. Complimentary breakfast which was comprehensive and tasty. There is a McDonalds nearby and a Taco Bell 200 metres away. There is a basic supermarket also.

Was this review helpful? Yes
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Our entire staff strongly take your comments into consideration which offers tremendous value to the hotel and helps our staff achieve the goal of providing the most wonderful and memorable experience. The front desk staff members are indeed very courteous and accommodating.... More

San Francisco, California
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 23, 2014

We stopped at the Best Western Cajon Pass on our way back from Arizona. What a relief to have cooler weather. Pat, who checked us in, was very helpful and directed us to an excellent restaurant up the hill. Lisa assisted us with the check out procedure and set out the breakfast items. The nearby freeway is under construction so... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Dear John, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is... More

Santa Barbara, California
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 4, 2014

At the edge of the city limits of Phelan CA, along the Cajon Pass, is the Best Western conveniently off I-15 exit 131. The Wi-Fi, rooms including a Flat screen with HDMI access, Breakfast, pool, etc. were all excellent. For you commercial drivers/professional tourists you’ll appreciate truck parking that although not too abundant, is adequate enough for your 53’. A... More

Was this review helpful? Yes
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Dear Don, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Our entire staff strongly take your comments into consideration which offers tremendous value to the hotel and helps our staff achieve the goal of providing the most wonderful and memorable experience. Our rooms are extremely well taken care of by... More

Yucaipa, California
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed June 22, 2014

I was calling the hotel to confirm our reservation and let them know we were going to be a little late. The gentleman that answered looked up the information and immediately put me on hold when he saw that I booked through Hotwire. Rick, the manager came on the phone and started telling me that he can't change the reservation... More

Was this review helpful? Yes 1
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Dear Janelle Vecchio, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Once again, from the entire team here at the Best Western Cajon Pass, we apologize about your experience and hope that you will try us again in the future. We pride ourselves in providing the best experience that we... More

Travelers are raving about these Phelan hotels

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 19, 2014

Ok, the winds are gusting to 50 mph, there are construction crews and heavy equipment surrounding the motel, trains are coming and going every 10 minutes on the opposite hill and you've got to go around the back of the 76 gas station to find the entrance; doesn't sound like a good night to be had - and wait! the... More

Was this review helpful? Yes 1
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Dear Steve, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Our entire staff strongly take your comments into consideration which offers tremendous value to the hotel and helps our staff achieve the goal of providing the most wonderful and memorable experience. Even with the construction in the area, we are... More

El Segundo, California
Contributor
15 reviews 15 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 18, 2014

This hotel is conveniently located, clean, refrigerator, microwave, pool and hot tub, and most of all I love the friendly staff. I believe that the value of the hotel experience is well worth the price. Nice work Best Western!

Was this review helpful? Yes
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Dear Kristina, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Our entire staff strongly take your comments into consideration which offers tremendous value to the hotel and helps our staff achieve the goal of providing the most wonderful and memorable experience. The front desk staff members are indeed very courteous... More

Lancaster, United States
2 reviews
2 of 5 stars Reviewed June 4, 2014

You won't get the room you paid for! Purchased room online at Best Western's website. Reserved and paid for a deluxe room. Staff changed my room from deluxe to standard and told me the room are the same. Urinate on me and tell me it is raining.

Review collected in partnership with Best Western

Was this review helpful? Yes
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Once again, from the entire team here at the Best Western Cajon Pass, we apologize about your experience. More

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Additional Information about BEST WESTERN Cajon Pass

Address: 8317 US Highway 138, Phelan, CA 92371
Phone Number:
Location: United States > California > Phelan
Price Range (Based on Average Rates): $
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Also Known As:
Best Western Cajon Pass Hotel Phelan
Best Western Phelan
Phelan Best Western

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