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BEST WESTERN Cajon Pass

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8317 US Highway 138, Phelan, CA 92371
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BEST WESTERN Cajon Pass
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BEST WESTERN Cajon Pass
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97 reviews from our community

Traveler rating
    34
    26
    18
    12
    7
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27
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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    (22)
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Santa Barbara, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

For a hotel right next to Cajon Junction, this hotel was surprisingly quiet. There was some early morning noise with trucks at the gravel pit across the way. This could be minimized by getting a room on the opposite side of the hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. As far as noise complaints, we again, apologize. We also have ear plugs for those that may be sensitive, during your stay at our hotel. Again Thank you for your review and choosing Best Western Cajon Pass, I hope that you will... More 

Top Contributor
132 reviews 132 reviews
125 hotel reviews
206 helpful votes 206 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Before I even get to the hellish noise factor, I want to add that the shower curtain I had in room 228 smelled absolutely putrid. The size of the room is tiny, considering how far out into the countryside Cajon Pass is. Please go see for yourself & stay at that Best Western; if you have doubts as to the... More 

Was this review helpful? Yes
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. As you don't mention your name or date of stay, it is difficult to be able to respond, as we document all of our guests concerns. Once again, from the entire team here at the Best Western Cajon Pass, we apologize about... More 

Travelers are raving about these Phelan hotels

Banning
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I was hiking through on the Pacific Crest Trail and was pleasantly surprised to have such an excellent option to stay for an extended time to wait out a storm. Great facilities and enjoyable breakfast.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Hello Donald, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff and housemaids members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. As you mentioned, our guests thoroughly enjoy the breakfast room. We understand that breakfast... More 

santa ana, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 23, 2015

This is a great place to stay in, depending on the reason for your visit. We were in town for a concert and though the hotel is practically in the middle of no where, it was the closest to the venue. Price is not bad either.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Marisol, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The location is indeed great, only 9 miles from the San Manuel Amptheater. Our rates are indeed competitive with others in the area. Again Thank you for your review and choosing Best Western Cajon Pass, I hope that you will consider... More 

Long Beach, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 23, 2015

Travel either up the hill or coming into the LA Basin is a pleasure when staying at this hotel. Great place to recover when traffic is too heavy to make it home. Additionally a great location for recreation activities in the High Desert.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Chris, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The location is indeed great and the food options nearby are limited, McDonalds, Subway and Del Taco. Again Thank you for your review and choosing Best Western Cajon Pass, I hope that you will consider staying with us again. More 

Plymouth, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 18, 2015

Great place to stay, we were enroute to Vegas so stayed one night, a good breakfast was included , make your own waffles were a nice touch, basic clean rooms, all you need though and friendly staff, we would recommend

Was this review helpful? Yes
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff members are indeed very friendly, courteous and accommodating. Our rooms are extremely well taken care of by our tremendous housekeepers, as you mentioned. Our guests thoroughly enjoy the breakfast room. We understand that breakfast is the most important... More 

San Diego, California
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 12, 2015

Everyone at this establishment is so nice and helpful. You can tell they really care about their guests. Rick and Lisa go above and beyond to accommodate all of our employees that stay there each week.

Was this review helpful? Yes
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Jennifer, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience and that billing and accomodations are correct and accurate. Again Thank you for your review and choosing... More 

Santa Monica, United States
2 reviews
3 of 5 stars Reviewed February 16, 2015

It was a place to stay, but not at all pretty or restful. It looked and felt like a cheap motel. It seems that, for not too much money, it could be made into a better place to stay. Even having some good coffee for breakfast would have helped.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Once again, from the entire team here at the Best Western Cajon Pass, we apologize about your experience. More 

Coarsegold, California, Usa
Senior Contributor
43 reviews 43 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 13, 2015

I am usually pleased with Best Western but not this time. The entrance driveway is next to a convenience store and hard to see. Staff was friendly but not knowledgeable of local restaurants. The room was clean. Furnishings were old and tired. Large gap around the entrance door. Sounds and voices could be heard from other rooms. Not the most... More 

Was this review helpful? Yes
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Although we do share a common driveway, our 4ftX6ft entrance sign is visable and well lighted at night. The food options nearby are limited, McDonalds, Subway and Del Taco. There are several dining options nearby and is just a short drive away,... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 4, 2015

The location was good for three of us that needed to rest from long hours of driving. Nice room with everything we needed. Good breakfast. Nice staff. They let us check out late. I would stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide a clean and comfortable room as you have mentioned. Our guests thoroughly enjoy the breakfast room. We understand that breakfast is the most important... More 

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