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BEST WESTERN Cajon Pass

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8317 US Highway 138, Phelan, CA 92371
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BEST WESTERN Cajon Pass
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101 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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cajon pass, United States
1 review
5 of 5 stars Reviewed 1 week ago

Super clean and organized rooms. The fridge and all amenities worked fine. The building is pretty nice maintained. The personal that worked there were smiling and nice. The breakfast was completed and fresh.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide... More 

LA, United States
1 review
3 of 5 stars Reviewed 1 week ago

The check in clerk told us he had no first floor rooms but I know for a fact they did. The room had an odd smell but it went away after running the AC both days. I brought a UV light and the remote control was DISGUSTING even though it was in an envelope that said it was clean. No... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Our entire staff strongly take your comments into consideration which offers tremendous value to the hotel and helps our staff achieve their goal. Although it may look as though rooms were available, we have reservations with special requests as well as rooms... More 

Durango
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were so surprised at how nice this stay was! There was so much traffic backed up, so we stopped to get gas and didn't feel like sitting on the freeway any more... so, we decided to pull in and stay. The room was clean and it had more accommodations than the last place we stayed, which cost more! The... More 

Was this review helpful? Yes
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. You hit on some many topics that most people ignore. The front desk staff members are indeed very courteous and accommodating. Our rooms are extremely well taken care of by our tremendous housekeepers. Our complimentary hot breakfast menu includes: make your own... More 

Los Angeles, California
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed May 26, 2015

nice accommodations, pretty good breakfast included. can be slightly noisy due to traffic. clean rooms. free WiFi. reasonably priced. good location for overnight trips to Wrightwood and Silverwood Lake. this is my 2nd stay at this hotel, and I would stay again. it's not a fancy place, but it's a average price, nice place to stay.

Was this review helpful? Yes
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Hi Mike, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Our guests thoroughly enjoy the breakfast room. We understand that breakfast is the most important meal of the day and our complimentary hot breakfast menu includes: make your own waffles, bacon, sausage, eggs, assorted Danishes, assorted bagels, assorted bread, yogurt,... More 

Santa Barbara, United States
1 review
5 of 5 stars Reviewed May 18, 2015

For a hotel right next to Cajon Junction, this hotel was surprisingly quiet. There was some early morning noise with trucks at the gravel pit across the way. This could be minimized by getting a room on the opposite side of the hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. As far as noise complaints, we again, apologize. We also have ear plugs for those that may be sensitive, during your stay at our hotel. Again Thank you for your review and choosing Best Western Cajon Pass, I hope that you will... More 

Level Contributor
138 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
1 of 5 stars Reviewed May 13, 2015 via mobile

Before I even get to the hellish noise factor, I want to add that the shower curtain I had in room 228 smelled absolutely putrid. The size of the room is tiny, considering how far out into the countryside Cajon Pass is. Please go see for yourself & stay at that Best Western; if you have doubts as to the... More 

Was this review helpful? Yes
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. As you don't mention your name or date of stay, it is difficult to be able to respond, as we document all of our guests concerns. Once again, from the entire team here at the Best Western Cajon Pass, we apologize about... More 

Travelers are raving about these Phelan hotels

Banning
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 21, 2015

I was hiking through on the Pacific Crest Trail and was pleasantly surprised to have such an excellent option to stay for an extended time to wait out a storm. Great facilities and enjoyable breakfast.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Hello Donald, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff and housemaids members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. As you mentioned, our guests thoroughly enjoy the breakfast room. We understand that breakfast... More 

santa ana, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 23, 2015

This is a great place to stay in, depending on the reason for your visit. We were in town for a concert and though the hotel is practically in the middle of no where, it was the closest to the venue. Price is not bad either.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Marisol, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The location is indeed great, only 9 miles from the San Manuel Amptheater. Our rates are indeed competitive with others in the area. Again Thank you for your review and choosing Best Western Cajon Pass, I hope that you will consider... More 

Long Beach, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 23, 2015

Travel either up the hill or coming into the LA Basin is a pleasure when staying at this hotel. Great place to recover when traffic is too heavy to make it home. Additionally a great location for recreation activities in the High Desert.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Chris, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The location is indeed great and the food options nearby are limited, McDonalds, Subway and Del Taco. Again Thank you for your review and choosing Best Western Cajon Pass, I hope that you will consider staying with us again. More 

Plymouth, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed March 18, 2015

Great place to stay, we were enroute to Vegas so stayed one night, a good breakfast was included , make your own waffles were a nice touch, basic clean rooms, all you need though and friendly staff, we would recommend

Was this review helpful? Yes
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff members are indeed very friendly, courteous and accommodating. Our rooms are extremely well taken care of by our tremendous housekeepers, as you mentioned. Our guests thoroughly enjoy the breakfast room. We understand that breakfast is the most important... More 

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