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BEST WESTERN Cajon Pass

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8317 US Highway 138, Phelan, CA 92371
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1 room 1 guest
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BEST WESTERN Cajon Pass
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107 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Huntington Beach, United States
1 review
2 of 5 stars Reviewed 1 week ago

Construction is loud, ALL NIGHT LONG!! Very bright lights!! The staff are not very friendly. We ran out of toilet paper and could not find anyone there to get some from!! Had to go to the gas station, which isn't too far away. The pool is closed during construction and that's 6 days a week!

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Although our pool is covered due to construction, to keep dust and debris out, it is NOT closed and available everyday of the week. As you may have experienced a delay in the response of our very helpful staff, I do apologize... More 

Vancouver, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Great little hotel near Cajon Pass. It is in close proximity to all the train action if you in to that kind of stuff. Room was clean but not too fancy. The rooms include refrigerators and microwaves if you want to save move.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide a clean and comfortable room as you have mentioned. Our goal is to provide the best experience possible for the guest and thank you... More 

Culver City, California
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Clean comfortable stay with all of the basics, and the pool was very inviting. Loud machinery along the highway started early, so next time I will request a room facing away from the highway! Overall it was a very good experience for one night.

Was this review helpful? Yes
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Sue D. Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide a clean and comfortable room as you have mentioned.e time to provide helpful feedback in regards to your experience at our hotel.... More 

Nephi, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Tired and looking for a place to stay. We travel this road 4-5 times a year and had never noticed this Best Western. When we saw it we stopped and had a good experience. We are glad we know about this one. We will stay again.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The location is indeed great, at the intersection of the 15 fwy and hwy 138, behind the DelTaco/Union 76 station. The food options nearby are limited, McDonalds, Subway and Del Taco. There are several dining options nearby and is just a short... More 

Huntsville, United States
1 review
5 of 5 stars Reviewed July 24, 2015

The hotel staff very accommodating. The value at $81 a night with the magnificent views of the canyons was incredible! The restaurant suggest of the MTN High Café was great, locally owned and the exact experience we were looking for.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Again Thank you for your review and choosing Best Western Cajon Pass, I hope that you will consider... More 

Kingman, Arizona
Level Contributor
65 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed July 22, 2015

This property has just joined the BW brand. Nice, clean, quiet, two story - stairs only. Ingress and egress is a bit tricky especially with the ongoing I-15 road work. The westerly rooms face the BNSF railway where you can watch the trains work their way up and down Cajon Pass - Just like seen on the History Channel. There... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Although we are under new management the Best Western brand has been here since about the year 2000. The trains as well as the highways do attract many guests that are rail and transportation fans. Again Thank you for your review and... More 

cajon pass, United States
1 review
5 of 5 stars Reviewed June 22, 2015

Super clean and organized rooms. The fridge and all amenities worked fine. The building is pretty nice maintained. The personal that worked there were smiling and nice. The breakfast was completed and fresh.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide... More 

LA, United States
1 review
3 of 5 stars Reviewed June 21, 2015

The check in clerk told us he had no first floor rooms but I know for a fact they did. The room had an odd smell but it went away after running the AC both days. I brought a UV light and the remote control was DISGUSTING even though it was in an envelope that said it was clean. No... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Our entire staff strongly take your comments into consideration which offers tremendous value to the hotel and helps our staff achieve their goal. Although it may look as though rooms were available, we have reservations with special requests as well as rooms... More 

Durango
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed June 19, 2015

We were so surprised at how nice this stay was! There was so much traffic backed up, so we stopped to get gas and didn't feel like sitting on the freeway any more... so, we decided to pull in and stay. The room was clean and it had more accommodations than the last place we stayed, which cost more! The... More 

Was this review helpful? Yes
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. You hit on some many topics that most people ignore. The front desk staff members are indeed very courteous and accommodating. Our rooms are extremely well taken care of by our tremendous housekeepers. Our complimentary hot breakfast menu includes: make your own... More 

Los Angeles, California
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed May 26, 2015

nice accommodations, pretty good breakfast included. can be slightly noisy due to traffic. clean rooms. free WiFi. reasonably priced. good location for overnight trips to Wrightwood and Silverwood Lake. this is my 2nd stay at this hotel, and I would stay again. it's not a fancy place, but it's a average price, nice place to stay.

Was this review helpful? Yes
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Hi Mike, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Our guests thoroughly enjoy the breakfast room. We understand that breakfast is the most important meal of the day and our complimentary hot breakfast menu includes: make your own waffles, bacon, sausage, eggs, assorted Danishes, assorted bagels, assorted bread, yogurt,... More 

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