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All 1 Phelan hotels

BEST WESTERN Cajon Pass

8317 US Highway 138, Phelan, CA 92371
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Ranked #1 of 1 Hotels in Phelan
A recent review
4 of 5 stars reviewed 4 days ago
Travelers330 Colorado Springs, Colorado, USA
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77 reviews from our community

Traveler rating
    28
    20
    14
    10
    5
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20
9
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13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Colorado Springs, Colorado, USA
Top Contributor
71 reviews 71 reviews
27 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

The lodging is easy access from I-15 if you don't follow your GPS instructions. Our phone GPS took us to Phelan about another half hour drive and a hill climb when the hotel is right on near the freeway exit. Anyway, we arrived near midnight, you know why, we're exhausted and frustrated, the front desk clerk was friendly enough to... More

Was this review helpful? Yes
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide... More

1 review
3 of 5 stars Reviewed 4 days ago NEW

This hotel was adequate. Hated the smokey room, it was the last one available. The hot breakfast was alright. Nearby traffic was a distraction Office personell were very helpful in changing rooms for a second night. The driveway in to the hotel was tricky to find as it shared a driveway with a restaurant. That's all for now.

Review collected in partnership with Best Western

Was this review helpful? Yes
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Again Thank you for your review and choosing Best Western Cajon Pass. More

1 review
1 of 5 stars Reviewed 1 week ago via mobile

Have hotel two canes to fix toilet within 24 hours. Front desk clerk (Pat), the Solitaire player, said that fixing toilet was NOT her job and suggested that I do it myself. Never again will I stay at that motel.

Was this review helpful? Yes
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Mr. Constant, Our entire staff strongly take your comments into consideration. We sincerely apologize about this experience, we do not have 24hr housekeeping or maintenance. Although our front desk staff offered to move to another room which was rejected, a discount was given for both nights of your stay. Once again, from the entire team here at the Best Western... More

Travelers are raving about these Phelan hotels

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

I stayed here for 2 days and I can honestly say this is the friendliest hotel staff I've ever encountered! I will definitely stay here again when I'm in the area. Rooms are very clean and have big wall mounted flat screen t.v.'s. This was an A+ for me!!

Was this review helpful? Yes
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. All of our staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide... More

Merced, California
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 4 weeks ago

Over the weekend we stayed at the Best Western and I was impressed by the genuine smile of the clerk. She was exceptional throughout our stay. We all took advantage of the breakfast in the morning again two thumbs up. We were so elated with the service we stopped by the office in the morning to verbally tell them. That's... More

Was this review helpful? Yes
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide... More

Salt Lake City, Utah
1 review
5 of 5 stars Reviewed 4 weeks ago

We stayed at the Cajon Pass Best Western twice this spring while hiking the PCT. It was well worth the walk on pavement from the trailhead. We were warmly welcomed. No one looked at us funny, even though our clothes were dusty from the trail. Check-in was swift, and we were offered ice water with lemon slices (a rare treat... More

Was this review helpful? Yes
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide... More

1 review
4 of 5 stars Reviewed September 9, 2014

Everything was good except for a lengthy check-in delay. The bed was very comfortable and the A/C effective. Had some trouble with the shower control, to get the right temperature. Hotels need to keep such controls fundamental and simple. Those who wear glasses have to take them off to shower then have to figure the controls out with limited vision.

Review collected in partnership with Best Western

Was this review helpful? Yes
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. There are definitely some key points in your stay which are being addressed. I sincerely apologize for any inconvenience that you have may have experienced during your stay with us. Our rooms are extremely well taken care of by our tremendous housekeepers... More

Menifee, United States
1 review
4 of 5 stars Reviewed September 5, 2014

Would recommend Best Western Cajon Pass to everyone. Very helpful staff, clean rooms, comfortable bed, and the breakfast was wonderful (sausage patty, light, fluffy scrambled eggs, waffles, cold cereal, oatmeal, fruit, Danish, yogurt, juice, awesome coffee)

Review collected in partnership with Best Western

Was this review helpful? Yes
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Our guests thoroughly enjoy the breakfast room. We understand that breakfast is the most important meal of the... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed August 24, 2014

I stayed at the Best Western Cajon Pass while waiting for my vehicle to arrive from Hawaii and used the time to visit with my Mother and Sister. The location of the Best Western is good. The over all stay is good. The rooms are clean and maintained well. The staff over all are pleasant and professional and are accommodating.... More

Was this review helpful? Yes
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. I wish that during your stay, as you are still here, you would have voiced some of your concerns to the management. Noise: As far as noise complaints, we again, apologize about that particular experience during your stay at our hotel, This... More

Contributor
20 reviews 20 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 6, 2014 via mobile

This is a perfect place to break up the drive from LA to Vegas after a long flight. We had a very comfy 3 queen room. Staff were friendly and helpful. Complimentary breakfast which was comprehensive and tasty. There is a McDonalds nearby and a Taco Bell 200 metres away. There is a basic supermarket also.

Was this review helpful? Yes
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Our entire staff strongly take your comments into consideration which offers tremendous value to the hotel and helps our staff achieve the goal of providing the most wonderful and memorable experience. The front desk staff members are indeed very courteous and accommodating.... More

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Additional Information about BEST WESTERN Cajon Pass

Address: 8317 US Highway 138, Phelan, CA 92371
Phone Number:
Location: United States > California > Phelan
Price Range (Based on Average Rates): $
Number of rooms: 46
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Also Known As:
Best Western Cajon Pass Hotel Phelan
Best Western Phelan
Phelan Best Western

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