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All 1 Phelan hotels

BEST WESTERN Cajon Pass

8317 US Highway 138, Phelan, CA 92371
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62%
Ranked #1 of 1 hotels in Phelan
A recent review
5 of 5 stars reviewed 2 weeks ago
Don C Santa Barbara, California
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66 people have reviewed this hotel

Traveler rating
    23
    17
    12
    10
    4
See reviews for
17
7
15
12
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • Any
English first
Santa Barbara, California
Contributor
14 reviews 14 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

At the edge of the city limits of Phelan CA, along the Cajon Pass, is the Best Western conveniently off I-15 exit 131. The Wi-Fi, rooms including a Flat screen with HDMI access, Breakfast, pool, etc. were all excellent. For you commercial drivers/professional tourists you’ll appreciate truck parking that although not too abundant, is adequate enough for your 53’. A... More

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Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Dear Don, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Our entire staff strongly take your comments into consideration which offers tremendous value to the hotel and helps our staff achieve the goal of providing the most wonderful and memorable experience. Our rooms are extremely well taken care of by... More

Yucaipa, California
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I was calling the hotel to confirm our reservation and let them know we were going to be a little late. The gentleman that answered looked up the information and immediately put me on hold when he saw that I booked through Hotwire. Rick, the manager came on the phone and started telling me that he can't change the reservation... More

Was this review helpful? Yes 1
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Dear Janelle Vecchio, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Once again, from the entire team here at the Best Western Cajon Pass, we apologize about your experience and hope that you will try us again in the future. We pride ourselves in providing the best experience that we... More

1 review
3 of 5 stars Reviewed 5 weeks ago

Ok, the winds are gusting to 50 mph, there are construction crews and heavy equipment surrounding the motel, trains are coming and going every 10 minutes on the opposite hill and you've got to go around the back of the 76 gas station to find the entrance; doesn't sound like a good night to be had - and wait! the... More

Was this review helpful? Yes
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Dear Steve, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Our entire staff strongly take your comments into consideration which offers tremendous value to the hotel and helps our staff achieve the goal of providing the most wonderful and memorable experience. Even with the construction in the area, we are... More

El Segundo, California
Contributor
15 reviews 15 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 18, 2014

This hotel is conveniently located, clean, refrigerator, microwave, pool and hot tub, and most of all I love the friendly staff. I believe that the value of the hotel experience is well worth the price. Nice work Best Western!

Was this review helpful? Yes
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Dear Kristina, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Our entire staff strongly take your comments into consideration which offers tremendous value to the hotel and helps our staff achieve the goal of providing the most wonderful and memorable experience. The front desk staff members are indeed very courteous... More

Lancaster, United States
1 review
2 of 5 stars Reviewed June 4, 2014

You won't get the room you paid for! Purchased room online at Best Western's website. Reserved and paid for a deluxe room. Staff changed my room from deluxe to standard and told me the room are the same. Urinate on me and tell me it is raining.

Review collected in partnership with Best Western

Was this review helpful? Yes
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Once again, from the entire team here at the Best Western Cajon Pass, we apologize about your experience. More

Oceanside, California
1 review
5 of 5 stars Reviewed June 2, 2014

The staff at this hotel is extremely courteous and friendly. Our room was also very clean and comfortable. I've stayed here a few times and it has always been pleasent. You absolutely can't beat it, especially for the price!!

Was this review helpful? Yes
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Dear Gretchen, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Our entire staff strongly take your comments into consideration which offers tremendous value to the hotel and helps our staff achieve the goal of providing the most wonderful and memorable experience. The front desk staff members are indeed very courteous... More

Milton Keynes, UK
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed May 22, 2014

I survived the journey from LAX and chose this as the most suitable first night out of Los Angeles. Because I am a rail fan I also stayed for another 2 nights at the end of the trip. Check in staff were friendly and the room very comfortable. Wifi reception not bad. It is sandwiched between the busy railway and... More

Was this review helpful? Yes
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Chris, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Our entire staff strongly take your comments into consideration which offers tremendous value to the hotel and helps our staff achieve the goal of providing the most wonderful and memorable experience. More

1 review
5 of 5 stars Reviewed May 18, 2014

This Best Western's service is outstanding. This was by far the best service I have ever experienced during my travels. They were very friendly and helped with my special requests. I recommend this hotel to those traveling in the area.

Review collected in partnership with Best Western

Was this review helpful? Yes
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Brent, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Our entire staff strongly take your comments into consideration which offers tremendous value to the hotel and helps our staff achieve the goal of providing the most wonderful and memorable experience. It is always a pleasure to know that we have... More

Jefferson
Contributor
13 reviews 13 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 25, 2014

This place was great! Staff was courteous and friendly. The décor was very nice, as well as the landscaping outside. Our room was very comfortable. The ambience there made us feel like we were on vacation, even though it was a business trip. Great place to stay!

Was this review helpful? Yes 1
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff members are indeed very courteous and accommodating. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide a clean and comfortable room as you have mentioned. Again thank you for... More

Billngs, United States
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 3, 2014

We were very disappointed with the BW Cajon Pass motel. Because of the proximity of the highways and the train track, it was noisy all night long. The rooms were not up to date, the sheets did not go to bottom of the king bed, and there were NO extra blankets to grab when it was cold at 2 a.m.... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Rick M, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. As far as noise complaints, we again, apologize about that particular experience during your stay at our hotel. This is a quote from a previous guest "A good location close to the interstate and part of old Rt66. If you like trains,... More

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Additional Information about BEST WESTERN Cajon Pass

Address: 8317 US Highway 138, Phelan, CA 92371
Phone Number:
Location: United States > California > Phelan
Price Range (Based on Average Rates): $
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Also Known As:
Best Western Cajon Pass Hotel Phelan
Best Western Phelan
Phelan Best Western

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Room/suite (17)
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Amenities

Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Official Description (provided by the hotel)
Stay at this Phelan hotel located at the base of the scenic San Bernardino Mountains and enjoy a peaceful, serene visit in California. The BEST WESTERN Cajon Pass is conveniently located at the junction of Highway 138 and Interstate 15 just minutes away from Glen Helen Regional Park where guests may enjoy fishing, swimming, nature trails and camping. The Pacific Rim Trail, Auto Club Speedway, San Manuel Amphitheater, Green Tree Golf Course and Mountain High Ski Resort are all just a short drive from this Phelan, California hotel. Guests will also appreciate the variety of nearby dining and shopping options. Each well-appointed room features free high-speed Internet access, an iron/ironing board, coffee/tea maker, microwave and refrigerator. Visitors may choose to upgrade to a business suite or a specialty room which will accommodate up to eight people. The BEST WESTERN Cajon Pass offers a complimentary continental breakfast, an outdoor swimming pool and spa as well as beautiful mountain scenery. A friendly staff is standing by to ensure a comfortable and unforgettable stay. ... more   less 
Number of rooms
46

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