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All 7 Petaluma hotels

Quality Inn

2.0 of 5 Hotel   |   5100 Montero Way, Petaluma, CA 94954
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Ranked #4 of 7 hotels in Petaluma
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 2 weeks ago
RobinC21 San Jose, CA
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189 people have reviewed this hotel

Traveler rating
    64
    73
    34
    14
    4
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55
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
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English first
San Jose, CA
Top Contributor
53 reviews 53 reviews
26 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Chose this hotel because they had received an award and thought it would be special. Beds were comfortable with lots of pillows and everything was clean. Our room only had a small refrigerator, and you had to kneel down on the floor to put things in it. Only some rooms have microwaves. TV is so complicated that they have an... More

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Contributor
14 reviews 14 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We traveled from Vancouver BC to Monterey Bay and stayed at several highway motels/inns along the way. The Quality Inn was probably our best overnight stop on the way down. While the rooms were pretty standard, there is absolutely nothing negative I could say about them. The staff were really friendly and the entire place was quite attractive. The breakfast... More

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Reno, Nevada
Contributor
14 reviews 14 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed March 11, 2014

Stayed at this hotel in room 720. Beds are not very comfy. Room small very dated. Lots of noise from other rooms and freeway. Interior hallways smelled of smoke and musty. Breakfast was good staff great. Would suggest another hotel but could do in a pinch.

Was this review helpful? Yes 1
Cynthia L, Owner at Quality Inn, responded to this review

Dale R, thank you for your comments about your stay one week ago. I was wondering if you had thought about asking to be moved to another room in a different building? The building you were in, we have seven separate buildings on the property for those that don't know, sits right at the freeway on ramp and does get... More

Santa Cruz, California
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 10, 2014 via mobile

We stayed in this hotel because it is close to the Lagunitas Brewery. The rooms are tired, hotel looks old - average hotel. I had booked a King Suite but my room was changed to 2 Queens without notifying me. The manager changed the price of the room but I would have appreciated an email or call to let me... More

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Cynthia L, Owner at Quality Inn, responded to this review

Thank you leighmur for your comments. If a guest is not happy with their room or how they've been treated by staff then we've fallen down on our job. Our GM thought the solution you both agreed to was satisfactory to you. If it wasn't - and it doesn't sound like it was - you have all the right in... More

travelsbyrail
Top Contributor
139 reviews 139 reviews
34 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed January 11, 2014

Suite in building 1 - with jetted tub. Very quiet location. Staff was very helpful. Was recognized at check-in as member of Choice Hotels. Was given water and candy bars. Breakfast was a bit above the norm for a quality motel.

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Vancouver, Canada
1 review
5 of 5 stars Reviewed January 1, 2014

My boyfriend and I were in Petaluma on the Fourth of July weekend (this review is a little late coming). Up until then nothing had gone right on our trip and, continuing with the theme, every hotel in Petaluma appeared to be booked. When we stopped at the Quality Inn, Kristen was at the front desk, and although the hotel... More

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Regina, Canada
Top Contributor
114 reviews 114 reviews
20 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed November 12, 2013

From the get go, I knew this was a mistake.....manager and employee were having a loud discussion and ignored us for a minute while they finished.....even then were not friendly...felt like we were imposing......dog friendly, but obviously they don't clean it up, went to sit in the hot tub, and all you can smell is dog feces beside the building.... More

Was this review helpful? Yes 4
Cynthia L, Owner at Quality Inn, responded to this review

YUM2013 thanks for your comments. One of the things I do is to talk to the people who you had contact with at check-out to see if you mentioned any of your observations to us at that time. Eureka! Our General Manager, Richard, is the one who closed your bill and asked you how your stay was. He remembered you... More

Marina del Rey, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 11, 2013

While working on a project in Penngrove, I stayed here for 18 nights. The staff was friendly, the rooms were clean and the breakfast was good. the "Executive Suites" in building 1 and 2 are worth the extra money (jacuzzi tub!). Bring your own pillow.

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Somerset, New Jersey
Top Contributor
55 reviews 55 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 8, 2013

First to the staff....thank you. Second.. get rid of those god awful pillows and get some normal ones. Third get rid of those auto on light switches...I hate being blinded when Im half asleep and dont anticipate the lights going on. And last.. what is that smell in the parking area??? Would I recommend this hotel? Yes to someone on... More

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Cynthia L, Owner at Quality Inn, responded to this review

GinnyP from Sommerset, thank you for your review. First, thanks for the compliment to our staff. They work very hard and get no respect or gratitude when it's due - so thank you on behalf of our staff. Secondly, as I mentioned in a previous review that made similar comments about our pillows, we have a lead on not only... More

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Additional Information about Quality Inn

Also Known As:
Quality Hotel
Quality Hotel Petaluma
Quality Inn Petaluma
Petaluma Quality Inn
Quality Inn Petaluma, CA - Sonoma County
Address: 5100 Montero Way, Petaluma, CA 94954
Phone Number:
Location: United States > California > Sonoma County > Petaluma
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 hotels in Petaluma
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Quality Inn 2*
Official Description (provided by the hotel):
At the southern edge of Petaluma, one of the oldest cites in California founded in 1858, stands the distinctive Cape Cod style complex of buildings that is the Quality Inn Petaluma. Rated three diamonds by AAA, the 108 room hotel serves as the travelers comfortable and convenient hub to historic downtown, pacific coast beaches, wetland hiking trails, golf courses, wineries and family farms. ... more   less 
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