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Sheraton Sonoma County - Petaluma

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745 Baywood Dr., Petaluma, CA 94954
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Sheraton Sonoma County - Petaluma
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Sheraton Sonoma County - Petaluma
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473 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
19 reviews 19 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

By the water in Petaluma. The third floor has a door that leads to a nice outside deck. Clean and we'll maintained. Breakfast was good and fast but a tad pricey. Pool looked nice but the weather didn't cooperate.

Was this review helpful? Yes 1
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Great reminder that we are located right next to a 65 acre marine reserve - full of rare and wild birds - and that we have great views overlooking it! I'm glad you enjoyed our new rooms and found the hotel clean and well maintained. We'll work harder to get that 4th star from you next trip. Thanks again for... More 

Carmel, Indiana
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We are SPG members and usually choose Westin, but we are new Sheraton fans based on the amazingly comfortable beds and the Club floor. Yes, this hotel has a view of the freeway and (currently) construction, but the room was lovely, the Club room had great snacks and drinks and a small outdoor area, and I'm checking into ordering one... More 

Was this review helpful? Yes 1
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

I think that you're right! Our brand-new mattresses have been receiving rave reviews from all of our new guests, and of course we changed our doubled-bedded rooms from full beds to queens! While a freeway is visible across the marina in the distance, so are our beautiful California hills. Thanks for your comments, and good luck with your new bed.... More 

Placerville, California
Top Contributor
80 reviews 80 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Beautiful hotel on marina, recently renovated. Food in Tolay Restaurant was good. Too was spacious & provided free internet, continental breakfast early checking and late check out. Staff is courteous and friendly. Conveniently located to freeway in Petaluma, just below Santa Rosa.

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ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thanks so much for choosing the Sheraton Petaluma and for your thoughtful review. We have been working hard on upgrading our facilities and service and I'm glad that you saw that! We still have more changes and enhancements on the way, so I hope you hurry back! Warm Regards, Scott Satterfield General Manager More 

2 reviews
5 of 5 stars Reviewed 1 week ago

Visited family in the area for a week, and loved staying at the Sheraton. Service was excellent, restaurant and food were great and our room was perfect. I wanted to take the bed and pillows home, they were so comfortable. I usually have a tough time sleeping when away from home, but that didn't happen here. We've traveled a great... More 

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ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

So nice to have you stay with us. I'm so glad you enjoyed our new beds and bed linen. We hear that a lot! I sure hope you hurry back. Let me know when you do, I'd love to do my best to make sure you are upgraded as much as we are able. Warm Regards, Scott Satterfield General Manager More 

Novato, California
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

My husband and I stayed here for a romantic weekend. We wanted somewhere nice, but not to far. Our friends recommended this hotel. They raved about a front desk agent, who had made their previous stays so pleasant and hassle free. When we arrived there was only one person at the front desk. We were 4th in line. We waited... More 

Was this review helpful? Yes 2
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thanks for staying with us. While our staff do change, we do our best to ensure that we hire wonderful people who love serving others. I'm sorry if you didn't find that. Scott Satterfield General Manager More 

Sydney
Contributor
18 reviews 18 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This property has recently undergone some significant furnishing upgrades, with some work incomplete, but the room I was in was done. Nice new fridge, for example. Trouble was it had no off switch and the noise was like a machine gun, requiring room service to remove it from the cabinet to turn it off. The new decor, bedding and fixtures... More 

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ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thanks for staying with us and for sharing your experience. Our new 250 Mbps internet should have been lightning fast, so I will definitely look into that. I'm glad you liked the decor - we have other changes in store for the future. Recycling isn't just token, however, we're serious about it. We monitor energy, water and waste and are... More 

LaGrange
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Easy access to Sonoma and Napa County attractions. Lounge has $5 wines. Restaurant has some interesting dishes for a Sheraton. Pool a bit loud (near Hwy 101). Rooms pretty standard for Sheraton. Wi-Fi a bit weak.

Was this review helpful? Yes 1
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thanks for staying with us. I'm glad you enjoyed our location in Sonoma County - but equally as close to the Napa valley! With our brand-new guest rooms, it's a great "home base" from which to launch your 2-valley adventure! Hope to see you again soon! Scott Satterfield General Manager More 

Sacramento, California
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed over Valentine's weekend. This hotel sits on the river. There is a large native park at the south of the parking lot. Great for sunrise/sunset walks either alone, with friend, or dog. Hotel is clean and comfortable. Slept well! Staff is friendly and helpful. I'd stay here again, and next time we'll bring our dog.

Was this review helpful? Yes
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

So glad you enjoyed your stay. Our new Sheraton Sweet Sleeper beds are really nice - I haven't heard one person complain that they are too soft or too hard! Thanks for your review. Hope to see you again soon. Warm Regards, Scott Satterfield General Manager More 

Placerville, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed 5 weeks ago

My husband and I recently stayed at the Sheraton in Petaluma. The lobby was beautiful and welcoming and the staff was friendly and helpful. We were given a recently refurbished room with a king size bed. The room was very clean and quiet. The bed was the best hotel bed I've ever slept on; not too hard and not too... More 

Was this review helpful? Yes
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thanks for your thoughtful review. I will look into the thermostat issue. So glad you enjoyed the new mattress! They're available for purchase online if you'd like. I have 2 of them at home and couldn't be happier. Still, if you don't want to buy one, we'll always have them ready for you here! Hope to see you again very... More 

Senior Contributor
42 reviews 42 reviews
20 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 10, 2015

I am a huge fan of Starwood properties but before I did not like this hotel much. However, this stay April 8 I was stunned to see the hotel renovated (3 million dollars worth) and a new GM. This htoel is now a must stay since the property is in better shape and the employees were happier too. Checkin was... More 

Was this review helpful? Yes
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

So glad you enjoyed our changes. We are very excited to be able to offer Sonoma County's best guest room accommodations and a staff to match! More to come, however, and we look forward to having you back to show you even more hospitality. Thanks again! Scott Satterfield General Manager More 

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