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Sheraton Sonoma County - Petaluma

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745 Baywood Dr., Petaluma, CA 94954
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Sheraton Sonoma County - Petaluma
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483 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Livermore, California
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I was here with the Audi Club in 2014 for their annual event at Sonoma Raceway. This hotel was their base for the weekend. The meeting and banquet facilities are quite nice. My room was clean, quiet and pleasant.

Was this review helpful? Yes
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thanks so much for staying with us. The only unfortunate thing is that now I want an Audi after seeing all of your wonderful cars! Anyway, I'm glad you enjoyed your stay. As the closest hotel to the Sonoma Raceway we get a lot of car and race enthusiasts staying here. We always enjoy having them here! I hope you... More 

Salt Lake City, Utah
Level Contributor
61 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 1 week ago

Property was simply Okay. Kind of a Key West design.Hotel overlooks a small marina. Internet was slow, sometimes not working at all. Breakfast was very good and so was the service. Dining room staff was friendly. There is no central air, the air conditioning units in the rooms are very loud, kicking on and off throughout the night; definitely not... More 

Was this review helpful? Yes
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thanks for staying with us. It was unfortunate that you stayed with us while we were upgrading our internet infrastructure. It is now lighting-fast and available everywhere in the hotel! I am sorry that they checked your ID before giving you a new key, but that is just for your protection. We take our guest protection very seriously. Still, I'd... More 

Ashford, Connecticut
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My friend took a class in Petaluma and I was traveling with her; we stayed for six nights. We choose the Sheraton because it was located close to the city although we learned upon arrival that it wasn't walkable. The hotel is located on a marina although there's a highway visible. We stayed in a "Traditional Room" which featured two... More 

Was this review helpful? Yes 1
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Dear Cindy, What a wonderfully thorough review of the hotel. Thank you so much! I'm certainly glad that you had a pleasant week with us. We honestly do have the best customers and we love it when they stay longer so we can get to know them. I sure hope you hurry back! Be well! Scott Satterfield General Manager More 

New York City, New York
Level Contributor
5 reviews
4 of 5 stars Reviewed 2 weeks ago

The hotel was what I was expecting, nothing outstanding, I used my miles to pay for my stay and the price was quite reasonable. It was a 5 minute drive to downtown Petaluma and people were extremely friendly. The food in Petaluma was AWESOME!

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ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thanks for staying with us. I'm glad that you enjoyed your stay. Be well! Scott Satterfield General Manager More 

los angeles
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I visited the hotel last week. It is a clean, above mid-market hotel, located next to a marina. When I arrived at the check in desk, both clerks were helping customers. One of the clerks was clearly having some sort of trouble checking a guest into the hotel. I waited patiently, not bothered at all by the slight delay. After... More 

Was this review helpful? Yes 1
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thanks for your thorough review. I would love to look into this further - if you would contact me I would greatly appreciate it. Please don't mistake poor service with anything else. We have a very diverse staff and clientele and strive to make all of our wonderful guests comfortable! Having said that, it sure pains me that we didn't... More 

Knoxville
Level Contributor
65 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed two nights at Sheraton Sonoma County. We selected the location due to meetings in neighboring cities and having seen it last trip and recent reviews opted to give it a go. Check-in was flawless, desk staff very courteous and thorough in the reception duties. Reserved a King Marina View room and ended up with a view of the... More 

Was this review helpful? Yes 1
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thanks for staying with us. I appreciate your thorough review. Marina-view rooms are available and in high demand. Without paying the premium, we unfortunately cannot offer them to every guest - we simply do not have enough. The view out the other way, however, is of our beautiful California hills in the distance. While each room is different, I have... More 

Apple Valley, California
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

What we paid for a one stay here, I paid for a two night stay with beach views and access in Crescent City! Even though it is a very beautiful and spacious it is too laid out. You have to walk quite always to your room. And there is NO complementary breakfast. We ordered room service for a late dinner,... More 

Was this review helpful? Yes
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thanks for staying with us. Your experience is not typical of what we hear from our guests as anyone who reads all of our reviews would see. I am having trouble seeing how a $14 turkey sandwich and a $5 cup of soup with a $5 trip charge became $30, but obviously I can't see your specific order. While hotel... More 

Boston, Massachusetts, United States
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is on the higher end of the Sheraton spectrum. It was a great choice for the purpose of our trip, which was essentially to visit wineries (big surprise, I know). The location makes it a short drive to anywhere in Sonoma County, and it is a reasonable drive to Napa. While we were there, there was a lot... More 

Was this review helpful? Yes
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

So glad you enjoyed your stay! We have the unique position to be close to Napa valley and right in the Sonoma Valley. I won't venture in to which wine region is better - I'd rather leave that to the more astute oenophiles out there. I hope you hurry back and give us your opinion! Oh, and we've got some... More 

Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The Sheraton in Petaluma is an all around good hotel. Located in Petaluma, it is surely not too close to Napa, almost 45 mins drive depending on traffic. The hotel itself looks modern on the inside, and is nestled next to a small river and a marsh. The marsh behind the hotel offers a nice running path whether its 3... More 

Was this review helpful? Yes 1
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Dear Richard, Thanks so much for your thorough review! I am glad you enjoyed your stay and won't ask about your prison shower experience! You are right about not being too far from Napa. We are even closer to wineries in Sonoma County. I hope that you hurry back and ask about wine tours in our back yard. From the... More 

1 review
4 of 5 stars Reviewed May 25, 2015

Very nice, recently updated rooms. Fridge, comfortable beds, mostly quiet. Had a wine tasting in lobby when I arrived late afternoon. Restaurant was not that good; slow service. Pool was decent, but on the smaller side. Free parking was nice, but rooms were on the expensive side for a weekend. Nice park nearby. Not in walking distance to town center.

Was this review helpful? Yes
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thanks for staying with us. I'm glad you liked our brand-new room product and our wonderful Sheraton Sweet Sleeper beds! I hear both those comments a lot. I am relatively new to the hotel and together with our new chef we will be working hard on our food product with an eye to enhancing our service levels. Hurry back, I... More 

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