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All 7 Petaluma hotels

Sheraton Sonoma County - Petaluma

3.5 of 5 Hotel   |   745 Baywood Dr., Petaluma, CA 94954
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Sheraton Sonoma County - Petaluma
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Ranked #4 of 7 Hotels in Petaluma
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A recent review
3 of 5 stars reviewed 1 week ago
DblDogDare Mount Airy, Maryland
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428 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mount Airy, Maryland
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We were given room #125, which was by an outside entrance, which was very loud as customers and employees exited the building. What was even louder was the feed for the water into the building. Every few seconds as water entered the building would cause a vibration in the room that was very loud. We asked for another room, and... More

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ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thanks for staying with us. I'm sorry to hear about your experience with noise levels. While I haven't heard such comments before about thin walls, everything is based on a person's perception. Perhaps your next stay you should request the upper floors of the hotel. Again, I haven't heard any complaints on those floors before. Let me know should you... More

New York City, New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The Sheraton Sonoma County is big, easy to find, and a comfortable place to stay. Its massive size is not easily perceived, but once you check in and wander through the long and winding hallways, it becomes apparent. The location right off the highway is good, and there is plenty to see and do nearby (there's even an In N... More

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ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thanks so much for staying with us! As the only SPG hotel in the area, you can imagine that we get a lot of wonderful SPG members. Unfortunately we are not able to upgrade all of them. I am sorry! Please let me know personally next time you're in town and I'll do my best to make sure you get... More

Carlsbad, California
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

They hotel is nice. Clean and convenient. Pros: -Well appointed rooms -Conducive to business stays -Nice setting on the marina Cons: -Need more outlets on/near the work desk in the room -Don't eat at the Tolay restaurant in the hotel. Sadly disorganized. Beside there are some really good restaurants in downtown Petaluma

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ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Dear Guest, So glad you stayed with us and glad that you enjoyed the hotel. I am concerned about your comments about our restaurant, however. I am less than 2 week into my job here and will definitely look into what happened to prompt your response. I can promise you that in the coming days and weeks ahead you will... More

portland, oregon
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Our room was clean and comfortable. The hallway noise was minimal. But it took about 20 minutes waiting in line for check in. At. 6:30 pm the desk was staffed by one person. She was nice and helpful but that's a long wait and especially as we had traveled over eight hours. Next we ordered room service since we were... More

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ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Dear Guest, Disappointing to hear of your experience. I'm glad you liked the guest room, however. As the brand new general manager I can promise you that we are going to work really hard to change the issues you mentioned and to make this hotel the best value and highest service levels of any hotel in the area. I sure... More

Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel September 29th just a few days ago. The front desk is incompetent. I was told my breakfast would be included as advertised on Trip Advisor. I called the front desk. They did not know there was a breakfast on the Fourth floor. They told me my reservation did not include breakfast. So I missed it... More

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ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Dear Guest, Thanks for staying with us recently. The advertisement on TripAdvisor is for our "Sheraton Breakfast Package." You would have had to book that to get the complimentary breakfast. I did want to also let you know that combs and toothbrushes are available with other toiletries at the front desk on a complimentary basis for our guests who forget... More

Alpharetta, Georgia
Top Contributor
54 reviews 54 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We spent 5 days at the Sheraton while touring wineries in Napa and Sonoma. We found the location to be perfect and allowed for moderately quick access to the Sonoma coast, Muir Woods, Marin Headlands, Golden Gate Bridge and Armstrong Redwoods Natural Reserve. We found the room to be appointed well, the bed was comfortable and we had a nice... More

Was this review helpful? Yes 1
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Dear Guest, I love your attitude! So glad that you stayed with us - Petaluma is so well located between the 2 "wine countries" and has it's own "old town" with charm and wonderful restaurants. We have a guest room renovation scheduled to begin next month and would love to have you "check out" our new guest rooms as soon... More

Memphis
Top Contributor
93 reviews 93 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Not exactly what I would rate as 3 1/2 stars, but adequate place to spend the night. Air conditioning had some issues, they moved our room but it wasn't any better. However, it is close to wine country and we did get a good rate.

Was this review helpful? Yes
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Dear Guest, 89 reviews since 2013 - you are a busy traveler! Thanks so much for staying with us recently. I was sorry to hear about your AC issues. I would like to think that we would never have such issues, but sadly every hotel does. It's recovering from such an issue that sets a great hotel apart from a... More

Kihei, Hawaii
Contributor
15 reviews 15 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I did not have a good experience with this hotel. The reservations department/front desk seem to not be focused on customer service. I had a small block of rooms and the hotel was beyond challenging to work with and they didnt seem to care. I feel like they were all hired yesterday.

Was this review helpful? Yes 1
David S, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Dear EH, Thank you for taking the time to comment on your recent stay. I am very sorry to hear of the difficulties you had with reservations and the front desk. We do have some newer associates at the front desk, but they should all be trained and capable to assist with any difficulties. I will follow up with this... More

california
Top Contributor
52 reviews 52 reviews
25 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We made a last minute decision to stay the night in Petaluma while we were on a day trip. There was very limited availability, only 2 hotels with available rooms within 20 miles. They were the Sheraton in Petaluma and another hotel about 20 miles away. I hurriedly booked a Club King room at the Petaluma Sheraton, one of only... More

Was this review helpful? Yes
David S, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Dear calsand, Thanks so much for your very positive comments. I am very pleased to read you had a good time during your visit. Rooms can be fairly expensive in wine country at this time of year, but we always strive to provide good value to our guests. Thanks again and hope you can try us again. David Scott General... More

San Francisco, California
Senior Contributor
43 reviews 43 reviews
40 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Return visit. Great location--almost a monopoly for a large national brand hotel in this area. So much good to work with yet the hotel falls short when it comes to service. As others have noted, the check in process is far too slow. Staff seems to be poorly trained re: the SPG program benefits. Not unfriendly but certainly not welcoming.... More

Was this review helpful? Yes
David S, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Hello SF, Your review is really appreciated as it provides both a number of positives but also areas we need to improve upon. We continue to train and work with our staff on their knowledge and service skills and hope you will try us again in the future when some of our newer team members are more seasoned. Also, later... More

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Additional Information about Sheraton Sonoma County - Petaluma

Address: 745 Baywood Dr., Petaluma, CA 94954
Phone Number:
Location: United States > California > Sonoma County > Petaluma
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Sonoma County - Petaluma 3.5*
Number of rooms: 180
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Also Known As:
Sheraton Sonoma County - Petaluma Hotel Petaluma
Sheraton Petaluma
Petaluma Sheraton
Sheraton Sonoma County - Petaluma CA

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