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Sheraton Sonoma County - Petaluma

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745 Baywood Dr., Petaluma, CA 94954
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1 room 1 guest
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Sheraton Sonoma County - Petaluma
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498 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Francisco, California
Level Contributor
64 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed here for an event is Rohnert Park and took Lyft each way for about $20/ride. The hotel was nice and staff friendly. Early check in was not available but we drove into Petaluma and had a nice lunch while the room was being readied. It can be a convenient location and provided a good atmosphere.

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COLUMBIA
Level Contributor
65 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
3 of 5 stars Reviewed 1 week ago

Arrived at hotel after wine tasting in Sonoma so hot and tired. Front desk person assigned room but when we got there, it was had two double beds, not a king as we had reserved. Back to front desk with bags on cart and was treated poorly by man who was at desk. He laughed and gave us a different... More 

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ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thanks for staying with us. I'm glad that you enjoyed our $3 million renovation. I will definitely follow up with our staff. While we do not have enough suites or "view rooms" for everyone that would want one, we certainly could convey that point to our guests in a nice way. Still, all of our rooms are beautiful, and I... More 

Level Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 1 week ago

My experience was completely neutral. The hotel is conveniently right off the 101 which is both positive and negative. The room, the service and the atmosphere was very average. I did expect slightly better.

Was this review helpful? Yes
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

As a fellow traveler, I think that our $3 million renovation makes our guest rooms the best in the market by far. I'm a bit unsure what your expectations were, but our goal is to be the best value and best service in the market and that is our goal. Thanks again for staying with us, and be well! Scott... More 

Singapore, Singapore
Level Contributor
87 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed for 1 night on a recent visit to Napa. This hotel is nice and small, it's not 5 stars by any means but it's nice. Check-in is quick and the staff at the front desk were helpful and polite. They ended up charging too much on my credit card for the stay but quickly credited the overpaid amount... More 

Was this review helpful? Yes
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thanks so much for taking the time to let your fellow travelers know about your experience. We enjoyed having you here and hope you hurry back. Scott Satterfield General Manager More 

Los Angeles, California
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We needed a place to stay while on a road trip in July. We found the Sheraton thru the AAA website and what a pleasant surprise. The hotel is beautiful, the room was beautiful, the staff is exceptional and the nightly rate was surprisingly great! We were pleasantly surprised overall!

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ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

So glad that you found us! We have a great staff and even better customers. We hope that we can see you again and get to know you as a repeat guest. Thanks again and be well! Scott Satterfield General Manager More 

Irvine, California
Level Contributor
57 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My third time at the property, so I knew what to expect. The location is great as a jumping off point for Sonoma and Alexander Valley. Petaluma isn't so bad a town either. The rooms are the standard Sheraton product and are not showing too much wear. One word of caution is that the rooms have ptac units (outside air... More 

Was this review helpful? Yes 1
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Welcome back again, and thanks for staying with us! We love our returning guests as we get a chance to know them better. We hope to see you again soon. Warm Regards, Scott Satterfield General Manager More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The only complaint we had was that the couple we were traveling with booked their room the same day at a much higher price. We actually got a much nicer room. When we asked the front desk clerk if she could alter the price, she refused. Everything else was excellent.

Was this review helpful? Yes
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thanks for your review. There are so many variables that go into price including whether a person pre-pays for a non-cancellable reservation or not. While we do have a few suites, most of our rooms are the exact same decor in different configurations due to the shape of the building. I can confidently say that all of our rooms are... More 

San Antonio, Texas
Level Contributor
290 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Friendly staff, good bar and restaurant in hotel but the outside is much different from website. The water area portrayed is small and not accessible to he tell at all. Nice pool but small. Hotel is near freeway and about 10 minute drive to downtown Petaluma. Our room was large clean and quiet, we had a mini fridge and coffee... More 

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ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Glad you enjoyed your stay. We are 2 miles from downtown Petaluma as you said, located on the Petaluma Marina. While websites never give you scale, everything on the website is correct. There is public marina access north of the hotel if you'd like to launch a boat or rent a kayak in the future. Anyway, we hope to see... More 

San Carlos, California, United States
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

All the Room are newly decorated and they are first class. The Beds are so Plush and I love the Pillows! Everyone was Friendly. The Workout Room was really good. The Pool was overlooking the Boats. I don't know why but the Pool looked so big on the Pictures. Oh well, still rates a ten in my book.

Was this review helpful? Yes
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

So happy to have had you stay with us. Pictures on websites are often difficult to use in determining scale, but I hope that the pool was sufficiently big for you and your party. I am with you on the beds - I actually bought one for my daughter, and she loves sleeping on it every night. We sure hope... More 

Houston, Texas
Level Contributor
160 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We arrived at the hotel from Sacramento Airport, about a 2 hour drive. Entrance to the hotel was as per Google Maps directions. It is located on the Petaluma River, within a marina office complex, and adjacent a nature preserve. Ample and easy parking; check-in was friendly and fast. The building is modern, and the rooms seem freshly decorated. Room... More 

Was this review helpful? Yes 1
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Many thanks for your thoughtful and thorough review. I hope you were able to visit some wineries and maybe the redwoods while you were here. There's so much to see and do that you just might need to come back soon! We hope to see you then. Warm Regards, Scott Satterfield General Manager More 

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