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All 7 Petaluma hotels

Sheraton Sonoma County - Petaluma

3.5 of 5 Hotel   |   745 Baywood Dr., Petaluma, CA 94954
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Ranked #4 of 7 Hotels in Petaluma
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed 2 days ago
M_J_explorers Alpharetta, Georgia
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423 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Alpharetta, Georgia
Top Contributor
51 reviews 51 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We spent 5 days at the Sheraton while touring wineries in Napa and Sonoma. We found the location to be perfect and allowed for moderately quick access to the Sonoma coast, Muir Woods, Marin Headlands, Golden Gate Bridge and Armstrong Redwoods Natural Reserve. We found the room to be appointed well, the bed was comfortable and we had a nice... More

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Memphis
Top Contributor
86 reviews 86 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Not exactly what I would rate as 3 1/2 stars, but adequate place to spend the night. Air conditioning had some issues, they moved our room but it wasn't any better. However, it is close to wine country and we did get a good rate.

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Kihei, Hawaii
Contributor
15 reviews 15 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I did not have a good experience with this hotel. The reservations department/front desk seem to not be focused on customer service. I had a small block of rooms and the hotel was beyond challenging to work with and they didnt seem to care. I feel like they were all hired yesterday.

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David S, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Dear EH, Thank you for taking the time to comment on your recent stay. I am very sorry to hear of the difficulties you had with reservations and the front desk. We do have some newer associates at the front desk, but they should all be trained and capable to assist with any difficulties. I will follow up with this... More

california
Top Contributor
52 reviews 52 reviews
25 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 1 week ago

We made a last minute decision to stay the night in Petaluma while we were on a day trip. There was very limited availability, only 2 hotels with available rooms within 20 miles. They were the Sheraton in Petaluma and another hotel about 20 miles away. I hurriedly booked a Club King room at the Petaluma Sheraton, one of only... More

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David S, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Dear calsand, Thanks so much for your very positive comments. I am very pleased to read you had a good time during your visit. Rooms can be fairly expensive in wine country at this time of year, but we always strive to provide good value to our guests. Thanks again and hope you can try us again. David Scott General... More

San Francisco, California
Senior Contributor
42 reviews 42 reviews
39 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago

Return visit. Great location--almost a monopoly for a large national brand hotel in this area. So much good to work with yet the hotel falls short when it comes to service. As others have noted, the check in process is far too slow. Staff seems to be poorly trained re: the SPG program benefits. Not unfriendly but certainly not welcoming.... More

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David S, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Hello SF, Your review is really appreciated as it provides both a number of positives but also areas we need to improve upon. We continue to train and work with our staff on their knowledge and service skills and hope you will try us again in the future when some of our newer team members are more seasoned. Also, later... More

Los Angeles
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 1 week ago

In short - this is a rather tired Sheraton, in need of not only a cosmetic makeover but also a management change. I will not return if i can avoid it. Long and boring details below. Had a pretty unimpressive experience here, not only once, but involuntarily twice. We had reserved several rooms for a two night stay with a... More

Was this review helpful? Yes 1
David S, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Hello cosmodrome, Reading your review I am very sorry to hear of the multiple issues you experienced. Your stay was not acceptable and i would like to make suitable corrections to your charges. Please contact me at 707-283-2905. Again, I am very sorry and hope you will give me a chance to aplogize directly to you (rather than through this... More

Santa Monica
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Mostly excellent hotel. Lovely location and elegant design. Large, comfortable room. Excellent breakfast menu, well-prepared food. Picturesque adjacent marina. Cigarette smoke seemed to waft into our smoke-free room from an air vent, probably an anomaly.

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David S, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Dear Richard, Thanks so much for your very psoitive comments. I am really glad you had a chance to enjoy our rooms as well as the restaurant and food service. Hope you can try us again when you are back in norhern California! David Scott General Manager More

St. Louis MO
Contributor
20 reviews 20 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We had 3 rooms here for my husband's 60th birthday trip which began in San Francisco. Three months ago I booked, with points, a suite and 2 deluxe marina-view rooms. I had extensive conversations regarding which suite I would receive and was told how nice the hotel was and how wonderful the marina was and how beautiful the marina-view rooms... More

Was this review helpful? Yes 1
David S, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Dear Peaceful, Please accept my sincere apologies for the issues you recently experienced. I truly wish you had not been so inconvenienced and disappointed, especially as you were celebrating a milestone birthday. I would also like to apologize for our response and inadequate initial offer of a points refund. We have processed a full refund of your points through SPG... More

West Tisbury, Massachusetts
Senior Contributor
45 reviews 45 reviews
26 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This conference hotel is modern and clean, with large rooms and quality furnishings. But check-in seems complicated, with the desk person seeming to have difficulty operating the computer with ease, resulting in a 10+ minute wait while the guest in front of me was being checked in; then it took lots and lots of computer clicking during my check-in process.... More

Was this review helpful? Yes 1
David S, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Hello Robert, Thank you for taking the time to comment on your stay. Please accept my apologies for the service issues you have mentioned. We have recently gone through some significant turnover in staffing and our new folks are still becoming familiar with some of our systems. There is no reason, however, for the front desk to be unmanned for... More

Santa Barbara, California
Top Contributor
69 reviews 69 reviews
18 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Beautiful looking facility as you approach from the freeway. Reception staff very personable. Decided to stay an extra night and even though it was a holiday weekend night let us stay in the same room and a the lower weekend rate. Check for lowest rate. In our small group the rate differential between high and low was significant. Room overlooking... More

Was this review helpful? Yes 1
David S, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Hello HEH and thanks very much for your very kind comments. I'm glad you enjoyed your stay and also your meals in our restaurant. When you return to this area I hope you will stay with us again. David Scott General Manager More

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Additional Information about Sheraton Sonoma County - Petaluma

Address: 745 Baywood Dr., Petaluma, CA 94954
Phone Number:
Location: United States > California > Sonoma County > Petaluma
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Sonoma County - Petaluma 3.5*
Number of rooms: 180
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Also Known As:
Sheraton Sonoma County - Petaluma Hotel Petaluma
Sheraton Petaluma
Petaluma Sheraton
Sheraton Sonoma County - Petaluma CA

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