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Sheraton Sonoma County - Petaluma

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745 Baywood Dr., Petaluma, CA 94954
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Sheraton Sonoma County - Petaluma
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Sheraton Sonoma County - Petaluma
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493 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Irvine, California
Level Contributor
50 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My third time at the property, so I knew what to expect. The location is great as a jumping off point for Sonoma and Alexander Valley. Petaluma isn't so bad a town either. The rooms are the standard Sheraton product and are not showing too much wear. One word of caution is that the rooms have ptac units (outside air... More 

Was this review helpful? Yes
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

The only complaint we had was that the couple we were traveling with booked their room the same day at a much higher price. We actually got a much nicer room. When we asked the front desk clerk if she could alter the price, she refused. Everything else was excellent.

Was this review helpful? Yes
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thanks for your review. There are so many variables that go into price including whether a person pre-pays for a non-cancellable reservation or not. While we do have a few suites, most of our rooms are the exact same decor in different configurations due to the shape of the building. I can confidently say that all of our rooms are... More 

San Antonio, Texas
Level Contributor
269 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Friendly staff, good bar and restaurant in hotel but the outside is much different from website. The water area portrayed is small and not accessible to he tell at all. Nice pool but small. Hotel is near freeway and about 10 minute drive to downtown Petaluma. Our room was large clean and quiet, we had a mini fridge and coffee... More 

Was this review helpful? Yes
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Glad you enjoyed your stay. We are 2 miles from downtown Petaluma as you said, located on the Petaluma Marina. While websites never give you scale, everything on the website is correct. There is public marina access north of the hotel if you'd like to launch a boat or rent a kayak in the future. Anyway, we hope to see... More 

San Carlos, California, United States
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

All the Room are newly decorated and they are first class. The Beds are so Plush and I love the Pillows! Everyone was Friendly. The Workout Room was really good. The Pool was overlooking the Boats. I don't know why but the Pool looked so big on the Pictures. Oh well, still rates a ten in my book.

Was this review helpful? Yes
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

So happy to have had you stay with us. Pictures on websites are often difficult to use in determining scale, but I hope that the pool was sufficiently big for you and your party. I am with you on the beds - I actually bought one for my daughter, and she loves sleeping on it every night. We sure hope... More 

Houston, Texas
Level Contributor
156 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We arrived at the hotel from Sacramento Airport, about a 2 hour drive. Entrance to the hotel was as per Google Maps directions. It is located on the Petaluma River, within a marina office complex, and adjacent a nature preserve. Ample and easy parking; check-in was friendly and fast. The building is modern, and the rooms seem freshly decorated. Room... More 

Was this review helpful? Yes
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Many thanks for your thoughtful and thorough review. I hope you were able to visit some wineries and maybe the redwoods while you were here. There's so much to see and do that you just might need to come back soon! We hope to see you then. Warm Regards, Scott Satterfield General Manager More 

Bakersfield, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This hotel is just okay. I've been to better Sheratons. Restaurant in hotel is not worth it you can find better in this county. The front desk personal could use some life not very friendly and welcoming but I guess they had better things going on. Probably will not be back to this Sheraton.

Was this review helpful? Yes
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thanks for staying with us. Sounds like you caught our desk staff during a busy period as they are usually delightful. We are lucky to have been able to hire folks who genuinely love serving our guests. I am sorry that you didn't feel that. I will share your comments with them and work to earn your return business! Be... More 

Brooklyn, New York, United States
Level Contributor
49 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

This looks to be primarily a business hotel as it's located in a business park but don't overlook it on your wine country trip. It was fairly easy to get most places from the hotel and we didn't have any issues with parking. Room was comfortable and because of the location it was quiet at night.

Was this review helpful? Yes
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

So glad you enjoyed your stay. We're not really in a business park, but on a marina. The boats outside our windows can actually go all the way to the SF bay and beyond. It makes for a different vista for a wine country hotel! We hope you come back soon as there is so much of wine country to... More 

Vancouver, Canada
1 review
4 of 5 stars Reviewed 1 week ago

After camping for 4 nights, we decided to stay at this hotel so we could sleep in a proper bed and do some laundry. Hotel was clean and nice. The front desk ask was courteous and efficient. My only complaint would be the AC unit in the room. It was so loud. Mind you, with cooler temperatures at night, it's... More 

Was this review helpful? Yes
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Glad to be your relief stop after camping! I'm sorry to hear about the AC unit - I will have it checked out immediately. Hope you got a chance to see the redwoods and the coast. There's so much more to do and see and I sure hope you hurry back. Camping is great, but maid service is better! Be... More 

Tolland
Level Contributor
136 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
1 of 5 stars Reviewed 1 week ago

When checking in we requested a room upgrade being a SPG Gold member. They denied that which was fine so we asked for club level access and that was denied. What was offered was to pay a fee to have club room access. No other SPG hotel that we've stayed at charged to have club room access. What's the point... More 

Was this review helpful? Yes
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Obviously not a review I like to read. I am sorry for your perception of poor service. As an SPG Gold member you receive many valuable benefits including extra Starpoints, etc. Upgrades to the Club Level with Club Lounge access is not one of those benefits, however. Should you reach a Platinum status, those will be additional perks you will... More 

Level Contributor
7 reviews
4 of 5 stars Reviewed 3 weeks ago

I wasn't sure what to expect from this hotel, I was pleasantly surprised on it's appearance, location and service. We are SPG gold members so we obviously stay at many properties. The hotel was extremely crowded with a wedding party and 4th of July weekend but the bar staff was very attentive. The grounds are very well kept, the room... More 

Was this review helpful? Yes
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thanks for staying with us. We don't actually have a room that we use for "freebies". Our guests using SPG points have spent a lot of time in our hotels and are important to us! We do our very best to give them the best rooms we have. I believe that the room you stayed in is obviously not a... More 

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