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Sheraton Sonoma County - Petaluma

3.5 of 5 745 Baywood Dr., Petaluma, CA 94954
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Sheraton Sonoma County - Petaluma
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Sheraton Sonoma County - Petaluma
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443 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Baltimore, Maryland
Reviewer
3 reviews 3 reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The property is located close to most places you would want to visit in Petaluma. The 101 is easily accessed and the marina offers nice views. It's less than an hour to Napa and even closer to Sonoma. The check-in was quick and pleasant. We were given a marina overlook room, as well as access to the Sheraton Club room.... More 

Was this review helpful? Yes
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

So glad you enjoyed your stay. As the new general manager, I'm working hard to ensure that we get that 5th star on your next stay. Hurry back and let me know how I'm doing! Thanks again. Warm Regards, Scott Satterfield General Manager More 

Reno Nevada
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Business trip to the area and this is the only full service hotel in Petaluma. Full restaurant and bar. Nice clean rooms with modern finishes. Great wine list and wines by the glass which is expected this close to wine country. Will be staying here on all my business trips to the area!

Was this review helpful? Yes 1
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thanks for your review. We love our returning guests, but really enjoy meeting new ones! With our guest room renovation 50% complete, I hope that you were able to stay in one of our brand new guest rooms. They are beautiful. I hope to meet you on your next stay! Thanks again for choosing the Sheraton! Warm Regards, Scott Satterfield... More 

Lafayette, California
Contributor
13 reviews 13 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

My mom and I really enjoyed the stay here. It was our little get away trip. The room is spacious and clean. It is centrally located to many places we wanted to go: Santa Rosa, Jenner, Bodega Bay, Sonoma, and Napa. The staff was friendly. We checked in on the "club floor " that included breakfast and evening snack and... More 

Was this review helpful? Yes 1
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

I had to laugh at your review - great job of using up the available word count! But really, thanks for staying with us. We are working on the high-speed internet and should have it up to 250 Mbps this month! That will ensure that we have the faster internet around. Hurry back and see if it hasn't improved! Thanks... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Everything seemed fine when I checked in. 8am the next morning, housekeeping woke me up and wanted to know when i would be checking out. I told them at the noon checkout time. Then I went to the dining room for breakfast. The service was really slow because there was only one person working the floor and she was delivering... More 

Was this review helpful? Yes 1
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thanks for staying with us. I am definitely looking into the early knock at the door. Since housekeeping starts at 8 and have a meeting after that every morning, it could not have been before 8:30. Generally if you want privacy you just need to put up a do-not-disturb sign. I do apologize for the slow service in the restaurant,... More 

Houston
Senior Contributor
46 reviews 46 reviews
29 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The good: close to downtown Peraluma, great views of the marina, close to a nature preserve. Very helpful staff. Decent club lounge with nice balcony. The bad: the rooms are more like a four points than a sheraton. Window AC units are noisy, walls seem thin, and rooms are Spartan. Overall the hotel is in good condition and very modern.... More 

Was this review helpful? Yes
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thanks for your review. I appreciate your comments about the value of the hotel. I did want to let you know that we're in the middle of a complete guest room renovation. Our new rooms are the best rooms in the county and I'm sure you will agree! I'd love for you to come back and experience them. Just let... More 

New York City, New York
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed December 13, 2014

We used our points for this hotel; which is why we stayed there. It was an efficiency room; which was ok. Too far from where we wanted to be. Petaluma is a strange town. Sort of "country-like" folks live there. They could never make our room cool enough. After a few tries, they gave up! They refused to change our... More 

Was this review helpful? Yes 1
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thanks for taking the time to write a review for your stay 3 months ago. While I'm not sure what to make of your comments (e.g. "country-like folks") I can tell you that our hotel rooms are currently being completely re-done. If you returned I'm sure you'd find them very "cool" in more ways than one. Petaluma is well located... More 

Rockaway, New Jersey
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 6, 2014

We are staying in the hotel for 3 nights. Today, no one bothered to clean our room. A previous reviewer had a similar experience. No one seemed surprise and the house keeping manager, when I found her in hall, gave me the excuse that they each have 15 rooms to clean. If need be, hire more people.... I would have... More 

Was this review helpful? Yes 4
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Glad to have you staying with us. We do clean rooms until 5 pm as do most hotels. You called at 2:30 pm irate that your room was not cleaned, which is totally fine. We cleaned it immediately! I would suggest that you tell the front desk if there is a specific time you would like your room cleaned by.... More 

Senior Contributor
35 reviews 35 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 4, 2014

We stayed at this hotel for the first time on Thanksgiving and were very impressed. It is conveniently located to Petaluma, which is a great little town. The hotel is beautiful, finishing up a renovation at this time. We had a junior suite with Club Level access, which was very nice. They even had turkey dinner available in the Club,... More 

Was this review helpful? Yes 1
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

So happy to have you with us. Thanks for mentioning the renovation - we open our first renovated rooms today! They are honestly the most beautiful guest rooms in all of the wine country! Hurry back and I'll look forward to getting your impressions on the new rooms! Happy Holidays and Warm Regards, Scott Satterfield More 

The Sea Ranch, California
Top Contributor
100 reviews 100 reviews
26 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed December 4, 2014

My wife and I spent an evening here during a road trip and we found it comfortable. clean and service was great. The room was very comfortable and modern, we were on the Club level which was quite accommodating even after hours. Breakfast was delicious. I would absolutely stay here again.

Was this review helpful? Yes
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thanks so much for staying with us and for your kind review. I am working hard to ensure that our guest experience is the best in the area. I hope you hurry back to see our newly renovated guest rooms - they are beautiful! Thanks again! Warm Regards, Scott Satterfield General Manager More 

Rochester, New York, United States
Senior Reviewer
7 reviews 7 reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 3, 2014

We were here for 3 nights. Nice area. Petaluma is a sweet town with antique shops, good restaurants, about 20 minutes from the heart of wine country. We used it as a base and wondered the wine country after a wonderful family wedding.

Was this review helpful? Yes
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thanks so much for staying with us. We truly are ideally located between the 2 wine countries. Not much more than a half an hour in either direction will see you in some of the world's most beautiful vineyards. We sure hope you hurry back - we have brand-new renovated rooms available starting next week! Warm Regards, Scott Satterfield More 

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Additional Information about Sheraton Sonoma County - Petaluma

Address: 745 Baywood Dr., Petaluma, CA 94954
Phone Number:
Location: United States > California > Sonoma County > Petaluma
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Sonoma County - Petaluma 3.5*
Number of rooms: 183
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Also Known As:
Sheraton Sonoma County - Petaluma Hotel Petaluma
Sheraton Petaluma
Petaluma Sheraton
Sheraton Sonoma County - Petaluma CA

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