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Sheraton Sonoma County - Petaluma

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745 Baywood Dr., Petaluma, CA 94954
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Sheraton Sonoma County - Petaluma
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Sheraton Sonoma County - Petaluma
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462 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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beachbeauty69
Top Contributor
63 reviews 63 reviews
29 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Very nice corner suite due to an upgrade by front desk. Very charming hotel with lovely views. Located a ten minute bike ride from the city. Also located right next to a 5 k bike or running path. 5 minutes also from Starbucks. They also serve Starbucks in the hotel.

Was this review helpful? Yes
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

So glad you enjoyed your stay. We are so blessed to share a parking lot with the 165 acre Shollenberger wetlands park! The park features jogging or walking trails - for exercise or just enjoying nature—especially the many species of birds and other wildlife that can be seen here. The park features a two-mile circular trail and a one-mile cutoff... More 

Manteca, California
Top Contributor
62 reviews 62 reviews
40 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 1 week ago

We like this hotel and this is our second stay! The location is great, rooms nice, and food excellent at the restaurant. We do think the staff needs some training though as we encountered several issues during our stay. Our room had 1 robe and when we asked for a second one the front desk told us they couldn't find... More 

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ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thanks so much for staying with us. I appreciate your kind review. I am looking into why we made a mistake putting you in the "make a green choice" program. I do apologize for that. The program offers Starwood points or money to guests who opt out of having their room cleaned daily. Guests love the program, but obviously we... More 

Thomaston, Georgia
Top Contributor
91 reviews 91 reviews
27 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This new property is close enough to San Fran but out of the hustle and bustle. Really convenient location for the wine country. Very new and rooms are well furnished. Facility has a marina, but it's on a branch of the Petaluma River, not exactly what you think of when you think of a marina. All in all a good... More 

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ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Dear Luke, Thanks so much for your detailed review. We are actually 12 years old, but reborn with our new complete guest room renovation. I'm so glad you enjoyed it. We're hearing really good feedback on the new rooms, but we're not stopping there. So much more to come. I hope you come back soon to check on our progress!... More 

Toronto, Canada
Contributor
12 reviews 12 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a typical Sheraton. Nicely appointed room, comfortable beds, and pleasant surroundings. The club lounge is nicely stocked with drinks and snacks 24/7, and breakfast was better than the average Sheraton Club. Parking is free. If the location is right for you, you won't go wrong stay at this hotel.

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ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

So glad you enjoyed your stay. With our renovation now complete, all of our guest rooms are gorgeous and new. We hope that you hurry back. It's going to be 75 degrees today, which I gotta believe is better than Toronto's cold! We'll be waiting for you! Warm Regards, Scott Satterfield General Manager More 

Denver, Colorado
Contributor
18 reviews 18 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This was my second stay at this hotel. Last time I gave laundry that did not get returned on time (had to get it back two days later and it was not washed). This stay, the room did not get cleaned during the entire stay. After the first day I asked why it was not cleaned and the answer was... More 

Was this review helpful? Yes 1
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

You definitely didn't get the service that you should have. Murphy's law was in place and everything hit you! For that I'm truly sorry. We have tried to reach out to you and would certainly like to make it right for you. Call me and we'll do our best to remove the bad taste you have about this hotel! Scott... More 

Yuba City, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

this was a get out of town for the weekend this Sheraton was awesome the people who work there are very helpful and friendly rooms were nice and clean love the place and would recommend I will go back when in petaluma again

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ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

You're very kind. I'm certainly glad that you enjoyed your stay. We love serving our wonderful guests and hope that you return again very soon! Our renovation will be complete in 2 weeks so everything will be sparkling and new! Thanks again! Scott Satterfield General Manager More 

Santa Barbara, California
Top Contributor
82 reviews 82 reviews
43 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Like Sheraton Hotels everywhere they are a three star struggling to be a four star. Nice remodel going on, decent location if you need to be in Petaluma, very nice meeting rooms, and the staff are exceptional. Free parking is great and free wifi isn't bad. Kudos to the great staff.

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ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

While we struggle, it's not for stars - but for guest satisfaction! Looks like we got it with you and that's all that counts. Thanks for staying with us. The days ahead will be filled with tons of enhancements for the hotel - which will make it an even better value that it is today - which is pretty tough!... More 

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here overnight while exploring the Napa Valley/Sonoma area. A nice hotel, with large clean rooms and great breakfast. The staff were friendly and made us feel welcome. The hotel is close to downtown Petaluma with plenty of choice of restaurants to get an evening meal. My room had a "balcony" at the front of the hotel, but it... More 

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ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

I'm so glad that you enjoyed your stay. There's so much to explore and discover in Northern California, and Petaluma is a great "base camp" as you say. I saw your "footprints in the sand" so I hope you were able to get to the coast as well as see some redwoods and taste some wine. If not, I hope... More 

Union City, California
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at the Sheraton to celebrate my husband's birthday. We had Food and Wine tasting at Healdsburg and the hotel was the closest Starwood Hotel in the area. Convenient to the town of Petaluma and about 15 mins. drive to Sonoma. The hotel is close to a natural marshland preserve and enjoyed our morning walk before breakfast. The lobby... More 

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ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Happy Birthday to your husband! I am glad that it was a memorable experience. You are certainly right, we are midway between Healdsburg and the town of Sonoma, not to mention very close to Napa's wineries. So much to see and do that it will surely take another trip - and we will be ready and waiting for you with... More 

hong kong
Contributor
18 reviews 18 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed at the hotel for two night. the room and the service were just average till we checked out in the morning at around 8:30 am. No staff was at the reception desk and in the adjacent coffee room, the only staffer was busy chatting and serving other guest coffee. We at least asked her three times to settle our... More 

Was this review helpful? Yes
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

So sorry to hear about your experience at the front desk. Obviously that's not our standard and not what we're hearing from our other guests. I will definitely take your comments to heart and work on getting to the bottom of this! Thanks for staying with us. I hope you enjoyed our $3.5 million total renovation! Warm Regards, Scott Satterfield... More 

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