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Hilton Pasadena

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168 South Los Robles Avenue, Pasadena, CA 91101
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Hilton Pasadena
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Hilton Pasadena
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632 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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CORPUS CHRISTI
Contributor
16 reviews 16 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I really enjoyed this hotel. I would recommend to anyone going to Pasadena. The hotel is located very close to some wonderful restaurants. I felt safe while I was here. I would return to this particular hotel if indeed I were to go to Pasadena again.

Review collected in partnership with Hilton Hotels & Resorts

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san leandro, United States
1 review
1 of 5 stars Reviewed 2 days ago NEW

no welcome, no smile, smell bad in the room, noise at midnight. feel discrimination while we check in. paid $250 for queen bed one night stay . THE MONEY NOT WORSE IT. And also paid $18 for parking?????

Review collected in partnership with Hilton Hotels & Resorts

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HiltonPasadena, General Manager at Hilton Pasadena, responded to this review

Dear Valued Guest, Thank you for taking the time to share you candid experience at the Hilton Pasadena. Please know that good or bad, we greatly appreciate your feedback. Due to the nature of your experience, may I respectfully request you contact myself and/or the Director of Rooms Division, Erik Burkhart at 626-584-3178 so that we can Make it Right... More 

Atlanta, Georgia
Top Contributor
111 reviews 111 reviews
25 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed at the Hilton for work and had two rooms. HHonors Gold and was given an upgrade to balcony room. Staff was extremely courteous at check-in and I was in my room in five minutes from time I got to counter. The breakfast buffet was excellent and the fresh fruit was really awesome. Great stay as usual!

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HiltonPasadena, General Manager at Hilton Pasadena, responded to this review

Dear Valued Guest, Thank you for sharing your recent experience at the Hilton Pasadena! I'm very pleased to read your review as it highlights what we, as a team, strive to accomplish with each and every guest, which is to provide nothing but the most excellent service to our valued guests! I'm glad that you were able to experience our... More 

Makati, Philippines
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My family and I were pleasantly surprised with our stay at the Hilton Pasadena. It's location is great, with a number of things to do within walking distance of the hotel. The service though is what we found to be excellent, from the concierge, the doormen, the check-in and the breakfast. The staff was extremely friends, helpful and top-notch! We... More 

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HiltonPasadena, General Manager at Hilton Pasadena, responded to this review

Dear Valued Guest, Thank you for sharing your AMAZING review of the Hilton Pasadena! I'm extremely pleased and excited to read your review and that you and your family were pleasantly surprised with your recent stay! It's always exciting and a privilege to read that our hotel's service culture is what ultimately provided an excellent stay! Thank you again for... More 

Oxnard, California
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

It's pretty well located. The bathroom smelled like mildew. I looked around but didn't see any. I probably should have asked for another room. We stayed there to attend a wedding. They took us to the wedding in their hotel car and picked us up within 5 minutes of requesting a pick up. The bed was very comfortable. We requested... More 

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HiltonPasadena, General Manager at Hilton Pasadena, responded to this review

Dear Valued Guest, Thank you for sharing your very kind review of the Hilton Pasadena! Please know that I will address your comments with the Housekeeping and Engineering department heads as we take great pride in the cleanliness of our hotel. I'm very pleased to read that you felt the bed to be comfortable and that you were able to... More 

Senior Contributor
26 reviews 26 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

In many ways a standard Hilton, clean with all the services you would expect but every time I stay here I feel its just a bit above the avearage. Maybe it is the staff but I think it is just because everything always seems to be just right from speedy check in and departure to very friendly breakfast service I... More 

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HiltonPasadena, General Manager at Hilton Pasadena, responded to this review

Dear Valued Guest, Thank you for your Stellar review of the Hilton Pasadena! I'm so grateful that you allow us the opportunity to accommodate your stay each and every visit and my deepest gratitude for your comments! I have to admit that although the breakfast options and rooms are great, I certainly feel that the service culture our team members... More 

Bayonne, New Jersey
1 review
3 of 5 stars Reviewed 1 week ago

The hotel is clean and the staff is very warm and helpful, but Rosie really provides outstanding service! She is very helpful and sweet. Definitely goes beyond her role to make guests happy. There was this one particular day that I missed the housekeeping crew and she offered to make my bed. She does room service food delivery not housekeeping... More 

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HiltonPasadena, General Manager at Hilton Pasadena, responded to this review

Dear Valued Guest, What an amazing comment regarding one of our top notch employees and thank you from the bottom of our hearts for recognizing Rosie on TripAdvisor. Please know that I will personally be sharing your comments regarding Rosie with all department heads and team members! I am so pleased that Rosie was able to make such a difference... More 

Henderson, Nevada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I attended a Women's conference in late March and stayed at the Hilton. The conference was walking distance but we elected to use the hotel shuttle for drop-off and pickup at convention center. Both drivers, Mr. Espinosa and CJ, were prompt, courteous, and professional at all times. Svetlana at Front Desk was engaging, cordial and professional too.

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HiltonPasadena, General Manager at Hilton Pasadena, responded to this review

Dear Valued Guest, Thank you for your amazing review of the Hilton Pasadena! I am so pleased and grateful that you allowed the Hilton Pasadena the opportunity to accommodate your stay! Thank you for taking the time to comment on the outstanding service that Mr. Espinosa, CJ, and Svetlana provided - I will be sure to personally recognize each team... More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The legendary Pasadena Hilton is a little bit dated but a lot of it is made up by their great service and excellent breakfast. Its location close to Colorado is conveniently close to shopping and restaurants. Overall a nice experience. Rob - The Netherlands

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonPasadena, General Manager at Hilton Pasadena, responded to this review

Dear Valued Guest, Thank you for your Outstanding comments regarding your recent experience at the Hilton Pasadena! I am always excited and extremely pleased to read reviews mentioning the excellent service culture of our team members! I'm glad that you were able to experience the shopping and restaurants as the hotel is certainly situated in an amazing location! Thank you... More 

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Small dark dingy rooms. Barely fits 2 beds. Bathroom is so tiny, trip over the toilet to get to the bath (and this was the $70 upgrade). Heater had nauseating fumes and maintenance advised that the smell will go away eventually. Parking fee $18 is ridiculous as well.

Was this review helpful? Yes
HiltonPasadena, General Manager at Hilton Pasadena, responded to this review

Dear Valued Guest, Thank you for commenting on your recent experience at the Hilton Pasadena! Good or bad, we greatly appreciate your feedback. As a part of Hilton's Make It Right commitment, please know that we take all comments seriously and will continue to do everything we can to ensure our guests have a pleasant experience. Regarding the price of... More 

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