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Sheraton Pasadena

3.5 of 5
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303 East Cordova Street, Pasadena, CA 91101
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Sheraton Pasadena
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Ranked #10 of 30 Hotels in Pasadena
A recent review
5 of 5 stars reviewed 2 weeks ago
gorgeous6838 beaumont, California, USA
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527 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton Pasadena
See the most recent reviews
beaumont, California, USA
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our son and daughter in law sponsored a wonderful stay for us when we went last to L.A. to attend the Chinese New Year gathering. The location was conveniently located - close to everything one wishes to enjoy in Pasadena. Warmest welcome as we cked in and bi-level room was super clean w/balcony, we enjoyed our 4 grand children visit... More 

Was this review helpful? Yes 3
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear gorgeous6838, Thank you for taking time out to share your most recent experience at the Sheraton Pasadena. I am pleased to hear you enjoyed your stay and the staff provided your family with the personal, instinctive and renewing experience that is deserve. We look forward to your next visit. Be Well, General Manager Reggie Woolridge More 

Moorpark, California
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I booked a room at the Sheraton Pasadena in March of 2015. I chose this hotel because of the Sheraton reputation and is close proximity to the convention center, where my wife was attending an event. William the Bellman, was excellent and that is the only thing that was good about this poorly run hotel. We ate at the Soliel... More 

Was this review helpful? Yes 2
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear THTF2014, Here at the Sheraton Pasadena we are a green friendly hotel. We offer guest a $5 voucher at participating food and beverage outlets or 500 Starpoints awarded at check-out for each night you decline housekeeping (except day of departure). We work hard to deliver an exceptional guest experience and it is apparent we fell short and it is... More 

Manila, Philippines
Contributor
18 reviews 18 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Pasadena is a laid-back area, and so is this hotel. There was a Transformers convention while I was there, but it wasn't bothersome to other guests like us. There wasn't much noise or chaos, regardless of the time of the day. Checking-in was a breeze, front desk was really nice and friendly. The room was nice, just the right size.... More 

Was this review helpful? Yes 2
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear yanni_ow, Thank you for the wonderful review on TripAdvisor. We look forward to your return. Thank you for choosing Sheraton Pasadena as your home away from home. Be Well, General Manager Reggie Woolridge More 

Chino Hills, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

THANK YOU THANK YOU to Sandy at the front desk. She helped a BUNCH to make a difficult situation much better! Sandy made sure that the Sheraton was very accommodating and took care of our every request! She truly "saved the day" during a very busy conference weekend. I so appreciate her understanding and caring demeanor and willingness to help... More 

Was this review helpful? Yes 2
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear Traci C, It is exciting to hear our staff exceeded your expectations while providing the personal, instinctive and renewing experience that you deserve. Thank you for taking the time out to share your experience from your recent. We appreciate the wonderful review and comments posted on TripAdvisor. We look forward to your next stay at the Sheraton Pasadena. Sincerely,... More 

La Jolla, California
Top Contributor
61 reviews 61 reviews
42 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 3 weeks ago

At the last minute I decided to attend an event at Caltech and booked into the Sheraton Pasadena with a good rate on hotels.com. The location is fantastic and room was very nice. I slept well and didn't hear any other guests, even though the floor (I was on the 5th) was clearly mainly occupied. Newly decorated rooms, comfortable bed... More 

Was this review helpful? Yes 2
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear hollyberry57, I am delighted to hear you enjoyed your stay and superb location of the our hotel. Thank you for choosing Sheraton Pasadena as your home way from home. We sincerely appreciate your business and we look forward to your next visit. Be Well, General Manager Reggie Woolridge More 

El Dorado Hills, California
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

For a really fun week-end destination, go to Pasadena. On a recent trip to LA, my husband, faithful dog and I stayed at the Sheraton hotel in Pasadena. It was a very comfortable stay, everybody was attentive and friendly and the room on the club floor was very adequate. Across the street from the hotel is an interesting residential area... More 

Was this review helpful? Yes 1
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear Chloe, Thank you for the review on TripAdvisor and for taking time out to share your most recent experience at the Sheraton Pasadena. I am pleased to let you know we offer free Wi-Fi for our guest. We look forward to seeing you very soon. Sincerely, General Manager Reggie Woolridge More 

Washington DC, District of Columbia
Contributor
17 reviews 17 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

What a disappointment during my recent stay here. I am a platinum member of their Starwood Program. Upon check in there was no appreciation or offer of the standard amenity offered. The Club Lounge was just ok. I have never had to ask for soft drinks- they are typically available 24/7. I had to ask for diet sodas and then... More 

Was this review helpful? Yes 1
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear CRJ1726, Thank you for taking the time to post a review. I am truly disappointed to learn your experience here was below expectations. I would be delighted if you give us a chance to earn back your trust. Should your travels bring you back to Pasadena, please feel free to contact me. I would like to make sure that... More 

Miami Beach, Florida
Top Contributor
92 reviews 92 reviews
21 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at the Sheraton Pasadena which is right next door to the convention center where I was attending an event. I booked a room on the Club floor. Check in was very fast and courteous. We were early and our room was not ready, but we were given a key to the Club Lounge so we could wait there... More 

Was this review helpful? Yes 1
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear 22travelMB, We are delighted to hear you enjoyed the location of our hotel and our staff exceed your expectations. We work hard to deliver an exceptional guest experience. Thank you for choosing Sheraton Pasadena as your home away from home. We look forward to welcoming you back very soon. Sincerely, General Manager Reggie Woolridge More 

Sacramento, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This Sheraton is awesome! The Staff is friendly and the service is top notch. We were greeted at the door and made to feel welcome from that very moment until we left. Any questions are promptly answered. They make you feel at home away from home.

Was this review helpful? Yes 1
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear Betty Lou B, Thank you for the excellent review on TripAdvisor. I am delighted to hear that you enjoyed your stay and the staff exceeded your expectations while providing you with the personal, instinctive and renewing that you deserve. Thank you for choosing Sheraton Pasadena as your home way from home. We sincerely appreciate your business and we look... More 

Chicago, Illinois
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 22, 2015

The school I interviewed for booked for room for me and it is surprisingly good and comfy. The staff are friendly and helpful. The have a fitness room at the second floor. Also, they helped you book the shuttle to airport.

Was this review helpful? Yes 3
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear ZhiiYang, Thank you for taking the time out to share your feedback from your recent stay. We are delight to hear you enjoyed your stay at Sheraton Pasadena. We look forward to your next visit. Sincerely, General Manager Reggie Woolridge More 

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