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All 28 Pasadena hotels

Sheraton Pasadena

3.5 of 5 Hotel   |   303 East Cordova Street, Pasadena, CA 91101
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68%
Ranked #13 of 28 hotels in Pasadena
A recent review
5 of 5 stars reviewed 6 days ago
Jett0518 Baltimore, Maryland
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403 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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English first
Baltimore, Maryland
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Every single employee at this Sheraton was happy! I can't recall the last time I received such consistently good customer service... from the desk.. to door.. to room service. Great location to explore old town and downtown Pasadena. Nice breakfast buffet. Rooms are getting a little tired, but very clean and the staff made it worth the while

Was this review helpful? Yes 4
Art B, Manager at Sheraton Pasadena, responded to this review

Dear Jett 0518, Thanks for your feedback. Our staff is excited that we exceeded your exectations. We hope to see you soon. Thanks, Art More

Lompoc, California
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The Pasadena Sheraton has the best customer service I have seen. They are friendly from booking an event to check in all of the way thru. I highly recommend staying here. They were close to and work directly with the Pasadena Convention Center for your group.

Was this review helpful? Yes 5
Art B, Manager at Sheraton Pasadena, responded to this review

Dear Michael C, Our staff is glad that we exceeded your expectations. We hope to see you soon. Thanks, Art More

Stanford, California
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Sheraton Pasadena is a great place to stay. Our friends recommended us to choose this hotel during our trip to Pasadena. It's really near to Civic Center and not far from Pasadena downtown. It is very convenient.

Was this review helpful? Yes 4
Art B, Manager at Sheraton Pasadena, responded to this review

Dear Elsa 12321, Thanks for your recent feedback. We're excited that our staff exceeded your expectations. Thanks, Art More

San Diego, California
Top Contributor
78 reviews 78 reviews
5 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel was in walking distance of the metro and very close to Old Pasadena. The hotel is a bit worn and very expensive. I would pay extra to have a more deluxe room and be able to enjoy the snacks and continental breakfast. The staff was friendly. This hotel appears to be the best bet in the area.

Was this review helpful? Yes 5
Art B, Manager at Sheraton Pasadena, responded to this review

Dear Russell B, Thanks for your feedback. We're glad you enjoyed your stay. The hotel will go through a complete rennovation in 2015. We hope to see you very soon. Thanks, Art B. More

Menifee, California
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I met the Manager (Mr. Woolridge) for service and was thoroughly impressed with his genuine care for us. It is very refreshing to meet people of his caliber. Overall we were quite pleased with the service and cleanliness of the Hotel. We will definitely use this hotel when we are in the area again.

Was this review helpful? Yes 5
Art B, Manager at Sheraton Pasadena, responded to this review

Dear George B, Thanks for staying with us. We're glad our team exceeded your expectations. We hope to see you very soon. Thanks, Art B. More

Hesperia, California
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The 2-night room stay was a wedding gift from a nephew so there was really nothing to complain about. The room was okay as we did not really pay attention to every detail. We just needed a place to stay for 2 nights so all we needed was a clean room, bed, and bathroom with shower and toilet that work.... More

Was this review helpful? Yes 4
Art B, Manager at Sheraton Pasadena, responded to this review

Dear hand4b, Thanks for your feedack, we're glad you enjoyed your journey. We hope to see you back soon! Thanks, Art B. More

Pacifica, California
Contributor
18 reviews 18 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

This hotel and sleeping rooms feel very dated. Two of our rooms have a moldy smell to them. I had to burn a candle whenever I was in the room. As a platinum member, I appreciated getting an upgrade to a bi-level loft. However, the room felt smaller than a normal room. The club lounge was very minimal and had... More

Was this review helpful? Yes 1
Art B, Manager at Sheraton Pasadena, responded to this review

Dear Magsy, Thanks for being a platinum member. We wanted to apologize for any inconvinience recieved during your stay with us. Please rest assured that we have addressed the room issue along with the key scenerio. We're also in the process of improving our club lounge experience so that guests can expect VIP treatment at all times. We hope you... More

San Francisco, California
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Was here for business -- the hotel definitely needs some TLC. The carpets are worn, there are 1970s style popcorn ceilings, and the carpet worn and uneven. The club lounge didn't really serve much and was bare bones. On the plus side the staff was friendly...I guess okay for the price point.

Was this review helpful? Yes 3
Art B, Manager at Sheraton Pasadena, responded to this review

Dear Daniel E., Thanks for the feedback. The hotel will go through rennovation early next year. We're also glad that you enjoyed the sevice our team provided. We hope to see you soon in the future. Thanks, Art B More

Los Angeles, California
Contributor
18 reviews 18 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 15, 2014

Very sad that, under new management, a formerly nice hotel goes downhill like this. Lots of cutbacks---I had a dirty room with food on floor, gym with no mechanism to clean sweat and dirt off of equipment (used to have both personal bactericidal packs as well as wall-mounted clean wipes). Club lounge now has only water stocked in the fridge---used... More

Was this review helpful? Yes 1
Art B, Manager at Sheraton Pasadena, responded to this review

Dear LAtraveler 007_11, We're disapointed that your stay didn't exceed your expectations. We have shared your concerns with our team and are looking forward to make enhancements to the club lounge. We're glad that you enjoyed the service from our front desk staff. We hope that you give our hotel another chance so we can exceed your expectations. Thanks, Art... More

Los Angeles, California
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 6, 2014

My husband and I wanted to take a stay-cation, and we settled on the Sheraton Pasadena because of its location and its great value (we used our Starwood points)! With the deal we got, we got to stay in the club floor with a free continental breakfast! Score! This hotel is walking distance to the Paseo, which has a bunch... More

Was this review helpful? Yes 4
Art B, Manager at Sheraton Pasadena, responded to this review

Dear loudhannah, The staff is excited that you enjoyed your stay with us. We hope to see you soon! Thanks, Art B More

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Additional Information about Sheraton Pasadena

Address: 303 East Cordova Street, Pasadena, CA 91101
Phone Number:
Location: United States > California > Pasadena
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Pasadena 3.5*
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Also Known As:
Sheraton Pasadena Hotel Pasadena
Pasadena Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Visit the beautiful Sheraton Pasadena Hotel, ideally located within walking distance of the abundant shopping, dining, and entertainment options that Old Town Pasadena is renowned for. ... more   less 
Number of rooms
317

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