I am a business traveler and I spend roughly 50% of my time during the year in hotels. For the past year my traveling has been confined to Los Angeles. I usually stay at the downtown LA Sheraton or the Bonaventure which is also a Starwood hotel. I booked the Pasadena Sheraton to experience a new city. It is conveniently... more

The exterior of the building is deceptive, it’s quite nondescript, but the hotel is lovely once inside. It’s in a good location, near shopping and restaurants. There is a lovely restaurant in the hotel too. The service there is excellent, food very tasty and staff are very friendly and helpful. We found this to be true of all staff in... more

I stayed here for the 25th Anniversary Halloween Convention. The room was nice. You have to step down several steps to get inside. The ceiling was very high up (I liked that) and I didn't hear anyone the entire stay. The problems I had were small. I think an expensive hotel like this should be ashamed of themselves that they... more

Approaching the hotel is nothing to stare at, but once you are inside it is very nice. The lobby was very pretty, lots of marble and very clean. The location was prime, as the main shopping street with restaurants and plenty of shops was just a block away. We had a room on the second floor, only on these floors... more

We stayed for three nites while attending a graduation ceremony. We had great help from the concierge and hotel staff. Our room was nice enough, but only one chair. Would rather have seating than a stair climber. It was over hundred degrees during our visit - we called the front desk when we had trouble with air conditioning, someone was... more

I booked the room, and then reviewed their website, and learned that the hotel offered a club lounge on the third floor, and in that room a complimentary breakfast. I called the hotel, and asked whether I would be eligible for the complimentary breakfast, since I had over 100k points with Starwood, and was assured that my room was on... more

Check in: It was done fast and efficient. The agent was corteous and helpful. Rooms: Our first room had multiple issues. The temperature controls did NOT work. The bedside lamps did NOT work so we went downstairs and asked to change rooms. They gave us another room on a different floor, this one fared better with all amenities working. Size... more

I paid $102 including taxes/fees on Hotwire.com for this hotel. It was a very comfy room, with blankets instead of those itchy comforters we all loathe. The in-room temp controls were especially welcome, as was the chaise longue and the work desk. My only complaints were the added costs of internet ($9.99/day) and parking ($13/night), but as other reviewers have... more

Hello, Well, I don't know what all the bad reviews are about??? I thought the room I was in was terrific and I am very, very picky. I was on the Club Level in room 319. This is a great deal that includes a great breakfast and a light dinner every night. The only thing I thought was bad was... more