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Sheraton Pasadena

3.5 of 5
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303 East Cordova Street, Pasadena, CA 91101
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Sheraton Pasadena
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Ranked #12 of 30 Hotels in Pasadena
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5 of 5 stars reviewed yesterday
SirGaines
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550 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW

I was in Pasadena on a business trip and it was very convenient to everything I needed. Great restaurants and clothing stores within walking distance. Everyone was professionally dressed and happy to assist with the requests presented. I would definitely stay here again!!

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Los Angeles, California, USA
Contributor
13 reviews 13 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

The hotel is far below what I expect from Starwood. As soon as I entered the room, I noticed that the carpet was dingy and bore stains. The bathroom floor was so sticky and grimy that I had to request slippers so that I could feel comfortable walking on the floor. By bed time, I had to wash my toddler's... More 

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ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear KaliKross, Thank you for taking the time out to share your feedback from your recent stay at Sheraton Pasadena. I would like to speak with you directly regarding the incidents that took place. Please contact me at 626.449.4000 or let me know a good time to call you as well as your preferred contact number . Sincerely, General Manager... More 

Travelers are raving about these Pasadena hotels

Binghamton, New York
Top Contributor
69 reviews 69 reviews
22 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed a total of five days and enjoyed our stay here at the Sheraton. We were on the fifth floor and far from the elevator, not something we usually like to do. Wi-Fi worked well, room and bathroom were clean. Breakfast is not included but there is two restaurants on the main floor. All staff was very helpful and... More 

Was this review helpful? Yes
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear James P, Thank you for taking the time out to share your feedback from your recent stay at the Sheraton Pasadena Hotel. We sincerely appreciate your business and look forward to your next stay. Be Well, General Manager Reggie Woolridge More 

Denver, Colorado
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Khaurontha checked us in during a hectic time and it was smooth as could be -- very professional! The property is dated and everyone knows there's a Starwood remodel in the near future, but it was clean and comfortable. Across the street and a few blocks down are "all" of the downtown/old town shops and restaurants, plus the theater is... More 

Was this review helpful? Yes 1
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear Jack R, I am delighted to hear you enjoyed your stay and our staff, such as Khaurontha provided you with the personal, instinctive and renewing experience that is deserve. Thank you for taking the time out to share your feedback from you recent stay at the Sheraton Pasadena. I look forward to your next visit. Be Well, General Manager... More 

Atlanta, Georgia
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Stayed for business and pleasure. Great location for shopping and business. Outdoor shopping mall is two blocks away. I am a member of Starwood and this is the worst condition of any of the brands I have stayed in. The rooms smelled musty, the elevator is super slow, self parking is expensive and awkward, my parking pass stopped working everyday... More 

Was this review helpful? Yes 1
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear atlgal404, Thank you for taking time out to share your feedback from your most recent stay at the Sheraton Pasadena Hotel. I am please to announce the Sheraton Pasadena is a part of the Starwood $6 billion brand-wide revitalization plan. The hotel renovation will start later this year with carpet replacements, remodeled rooms and public space. I would be... More 

Bailly-Romainvilliers, France
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel is well situated but the deco is very old, the carpets are dirty and threadbare and the walls are thin (could hear the guy in the next room snoring and going to the toilet). Most of the staff were friendly except one person on reception when I told her my tv wasn't working she was very snotty, it... More 

Was this review helpful? Yes 1
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear Rebekah B, Thank you for taking the time out to post a review on TripAdvisor. I am excited to announce the Sheraton Pasadena is apart of the Starwood $6 billion brand-wide revitalization plan. The hotel renovation will start later this year. We would be delighted to have you come back to see all the changed that will be made.... More 

Dallas, Texas
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

really liked this hotel. service was good. accommodations were clean but in need of some serious updating. the rooms smelled old. some of the rooms had patios which were nice but in need of some landscaping attention. lots of great restaurants and a mall just a few minutes away. we had breakfast buffet in hotel which was pretty below avg.... More 

Was this review helpful? Yes
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear keith k, Thank you for taking the time out to share your feedback from your recent stay. I am excited to announce the Sheraton Pasadena is apart of the Starwood $6 billion brand-wide revitalization plan. The hotel renovation will start later this year. We would be delighted to have you come back to see all the changed that will... More 

Reno, Nevada, United States
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Pasadena is the kind of place good times go to die. And a Sheraton is as good a place as any to hasten that process. But bartender Ron is the antidote to the plague of Pasadena. An all-around great guy who gives great service and even better conversation. His charm and enthusiasm could liven up a morgue. Which is a... More 

Was this review helpful? Yes
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear Hadanexperience, Thank you for taking the time out to share your feedback from your recent stay at the Sheraton Pasadena. I am delighted to hear our staff like Ron, exceeded your expectations while providing the personal, instinctive and renewing experience that you deserve. We sincerely appreciate your business. Truly, General Manager Reggie Woolridge More 

Fort Worth
Top Contributor
134 reviews 134 reviews
32 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed 1 week ago

The Sheraton Pasadena is an "ok" Starwood Property, located within a reasonable walk to much of Pasadena's downtown (old and newer). Parking is shared with the convention center (which can impact arrival and departure substantially). Food in the property is average and it has an older outside pool. So, its a solid pick if you are in the area and... More 

Was this review helpful? Yes
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear Travelbum2005, Thank you for taking the time out to post a review on TripAdvisor. I am excited to announce the Sheraton Pasadena is apart of the Starwood $6 billion brand-wide revitalization plan. The hotel renovation will start later this year. We would be delighted to have you come back to see all the changed that will be made. Sincerely,... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

staff at the Sheraton Hotel were very polite,courteous and professional.... I enjoyed my stay at the Sheraton...the breakfast at the hotel's Soleil Restaurant was excellent as well as the staff was very polite and professional... I would recommend staying at the Pasadena Sheraton...

Was this review helpful? Yes 2
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear Arakawa82, Thank you for the outstanding review and kind words you posted on TripAdvisor. I am thrilled to hear that our staff provided you with the excellent customer service you deserve. We sincerely appreciate your business and look forward to your next stay. Be Well, General Manager Reggie Woolridge More 

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