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Sheraton Pasadena

3.5 of 5
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303 East Cordova Street, Pasadena, CA 91101
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Sheraton Pasadena
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Ranked #12 of 30 Hotels in Pasadena
A recent review
4 of 5 stars reviewed 4 days ago
divegirlelaine El Cerrito, California
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565 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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El Cerrito, California
Level Contributor
96 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The Sheraton Pasadena is located on East Cordova and is fairly convenient to Caltech. It is mostly a typical Sheraton, although I believe it may be a cut below the Sheraton “usual.” Nonetheless, it is still rather pricey, but then Pasadena prices are quite steep. They advertised that they had done some recent remodeling, but the hotel still felt pretty... More 

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Charlotte, North Carolina
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The Sheraton was one of the first hotels I experienced it Pasadena, and one of the worst. I have returned several times since and have gotten mostly decent rooms, but there is still a lot to be improved, especially when it comes to the common areas like the bar or pool. What makes me come back is the staff which... More 

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Thame, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Food excellent in the bar and RON gave us all the entertainment we needed - thanks Ron. The tuna ahi was superb and the prices excellent as well. Room comfortable and TV channels included sports channels. Only thing missing was a safe in the room

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ReggieWoolridge, Guest Experience Manager at Sheraton Pasadena, responded to this review

Dear Simon G, It is truly our pleasure to provide you with the personal, instinctive and renewing experience you deserve. We are delighted to hear our bartender Ron provided you with the friendly service you deserve during your time with us. We look forward to your return and thank you for choosing Sheraton Pasadena as your home away from home.... More 

Melbourne, Australia
Level Contributor
89 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 1 week ago

Don't be discouraged by the hotel pictures. The rooms are clean, modern and cozy. The hotel is located in the heart of Pasadena - walking distance to all the attractions, restaurants and shopping and the best of it all - it's really cheap - USD 100 per night.

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ReggieWoolridge, Guest Experience Manager at Sheraton Pasadena, responded to this review

Dear JoannaInAsia, Thank you for the excellent review on TripAdvisor. We look forward to your return and thank you for choosing Sheraton Pasadena as your home away from home. Sincerely, Guest Experience Manager More 

Chicago, Illinois
Level Contributor
98 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed 1 week ago

The major plus for the hotel is the great location (walking distance to Old Pasadena). I used Hotwire to book a room for THREE people. Priceline does not let you select the number of guests, but Hotwire does so I expected a room that could sleep THREE people. I don't mind getting a less desirable room (e.g. near the elevator,... More 

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ReggieWoolridge, Guest Experience Manager at Sheraton Pasadena, responded to this review

Dear EdQ528, Please accept our sincerest apologies for the inconvenience that was caused. It is truly disappointed to hear of your experience. Hotwire is a great way to book hotel rooms, however it does not guarantee the guest will receive their desire room type. In the future if you make your reservation directly through the hotel there is a better... More 

Travelers are raving about these Pasadena hotels

Fallbrook, California, United States
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had a great stay! The staff were very friendly and helpful in every way. The room was very Clean and spacious. Walking distance to everything we wanted to do! Juan and Ron in the bar were great and Nicholas at the front desk was very helpful and courteous! Will definitely stay at a Sheraton again especially if in Pasadena.

Was this review helpful? Yes
ReggieWoolridge, Guest Experience Manager at Sheraton Pasadena, responded to this review

Dear Kathryn K, I am delighted to hear that you enjoyed your stay at the Sheraton Pasadena Hotel. Thank you for the outstanding review on TripAdvisor. We look forward to your next stay. Sincerely, Guest Experience Manager More 

Sunnyvale, California, United States
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a nice, clean hotel in a good location. Parking is convenient. The staff is friendly. But if you have a problem, don't expect them to help you. I left something in my room, and I have called three times, been put through to three different voicemails, and left messages - all to never be called back. I probably... More 

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ReggieWoolridge, Guest Experience Manager at Sheraton Pasadena, responded to this review

Dear Krys T, Please accept our sincerest apologies for the inconvenience that was caused. It is truly disappointed to hear of your experience. I have addressed your concerns and feedback with the Management team for immediate follow up and corrections. We would like the opportunity to give you the personal, instinctive and renewing experience you are use to and deserve.... More 

Branson, Missouri
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This Sheraton appears dated from the outside, but the rooms are quite spacious and comfortable. My wife and I stayed her for three nights in June. The staff was always very accommodating and friendly. Walking or driving to points of interest in Pasadena or Los Angeles was a breeze, and we found plenty of great restaurants and coffee/tea shops within... More 

Was this review helpful? Yes
ReggieWoolridge, Guest Experience Manager at Sheraton Pasadena, responded to this review

Dear Eric B, I am delighted to hear you enjoyed your stay and our staff provided you with the personal, instinctive and renewing experience that is deserve. Thank you for taking the time out to share your feedback on TripAdvisor. Sincerely, Guest Experience Manager More 

North Linolnshire
Level Contributor
93 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for 2 nights with work recently. Room on 5th floor was comfortable with 2 double beds. Air con worked but was so ridiculously loud it couldn't be left on over night. On the 1st morning my colleagues had arranged to meet to go out to the Urth Cafe for breakfast however as I slept in I just decided... More 

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ReggieWoolridge, Guest Experience Manager at Sheraton Pasadena, responded to this review

Dear moowliscious, We work hard to deliver exceptional guest experiences and it is truly disappointing to hear that in this case, we have fallen short. Rest assured that I have addressed this with our Management team for immediate correction. Please reach out to me at your earliest convenience as I would like to speak with you further regarding the issue... More 

Santa Clarita, California
Level Contributor
58 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I was looking forward to checking this hotel out but was disappointed. From the minuscule gym (which is especially absurd for a hotel this size) to the wifi so slow that it brought to mind internet connections from a decade ago, this place was a bummer. Outdated furniture in the room. Nothing nice to say.

Was this review helpful? Yes
ReggieWoolridge, Guest Experience Manager at Sheraton Pasadena, responded to this review

Dear Emily E, Thank you for taking the time to share your feedback from your recent stay. The hotel renovation will start later this year. I am excited to announce the Sheraton Pasadena is apart of the Starwood $6 billion brand-wide revitalization plan. I would be delighted to have you come back to see all the changed that will be... More 

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