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All 29 Pasadena hotels

The Westin Pasadena

4.0 of 5 Hotel   |   191 N Los Robles, Pasadena, CA 91101
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The Westin Pasadena
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78%
Ranked #3 of 29 Hotels in Pasadena
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 5 days ago
AdamS4 Oregon
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846 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Oregon
Top Contributor
50 reviews 50 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The Westin Pasadena is a very nice hotel, like Westins should be. The gym and pool area are quite usable and the rooms were nice. Walking distance (longer walk) to everything you could want in the area.

Was this review helpful? Yes 1
San Francisco, California
Top Contributor
119 reviews 119 reviews
26 hotel reviews
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We've stayed at the Westin Pasadena a number of times for business or pleasure in the area, and have always found the rooms to be comfortable, the lobby inviting and the location excellent for doing things in Old Town Pasadena and/or visiting the schools in the area. Breakfast on the outdoor patio is inviting, although I'd have to say that... More

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Emma S, Guest Relations Manager at The Westin Pasadena, responded to this review

Thank you for all your positive feedback and for your continued loyalty. I apologize that the service at breakfast during your most recent visit did not live up to the service you are used to expecting from us. I will certainly follow up with the team to ensure the service we provide is consistent. I will also look into the... More

1 review
1 of 5 stars Reviewed 1 week ago via mobile

Had to stay at this hotel for my sisters wedding. Had it been a decision of mine I would have changed hotels. First off the service was terriable. Staff was not friendly! Never once tried to be helpful or accommodating in any way. Prices are out of hand 11 dollars for a glass of wine. Cheap wine at that. Charging... More

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Timothy L, General Manager at The Westin Pasadena, responded to this review

I regret that you found your experience with us unacceptable. While this is not a common sentiment about our hotel, I would have hoped that we would have done a better job making you feel welcomed. I am sorry that you found our pricing to be unreasonable, it is in line with our competitors and our brand. It is not... More

Portland, Oregon
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Our extended family stayed at the Pasadena Westin last weekend for an off-site wedding. Even though the hotel was deluged with teeny boppers for a series of One Direction concerts, the staff was unfailingly helpful and polite and service across the board was excellent. Aracelya, in the store/business center was especially helpful in dealing with business related matters. The hotel... More

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Las Vegas
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We only stayed one night, but the rooms were large and well appointed. It is in the heart of Downtown Pasadena. The coffee maker had Starbucks which was a welcome surprise. The hotel staff was very helpful with plans and advice, they deserve the highest honors! The only downside is WiFi isn't free.

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New Delhi
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was our Hotwire find. The exterior of this hotel is very nice and plush. However we found the rooms to be a little dated, and needing renovation. The overall feel of the place is very nice. The staff is very helpful. and welcoming. The cost of car parking appeared a little steep for the location ($14). As an... More

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Memphis, TN
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I enjoyed my three-night stay. It was mostly quiet. The bed was extremely comfortable. Very nice location with lots of restaurants and shops within easy walking distance in Old Pasadena. No free wi-fi.

Was this review helpful? Yes 1
Emma S, Guest Relations Manager at The Westin Pasadena, responded to this review

Thank you for your kind words – I am pleased to hear you enjoyed your stay with us. We do not offer free Wi-Fi however our pricing is competitive compared to other similar properties in the area. We hope to welcome you back soon. Many Thanks, Emma S, Guest Relations Manager More

Lewisville, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This was my first time in a Westin Property. I've stayed at Marriotts, Sheratons, and other hotels but this was my first 4 star hotel. I flew in from LAX and my transport pulled up and they opened the door for me. I was surprised since I've never had that happen. Was greeted throughout and went to the front desk... More

Was this review helpful? Yes 1
Emma S, Guest Relations Manager at The Westin Pasadena, responded to this review

I am pleased to hear we gave you a positive first experience! We welcome all guests and we are very happy you had a comfortable and restful experience with us. We look forward to welcoming you back in 2016! Many Thanks, Emma S, Guest Relations Manager More

New York City, New York
Contributor
19 reviews 19 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel was nicer than we expected. The rooms are not ultra modern because they still had popcorn ceilings and the carpet looked a little worn. The rooms were still very clean and housekeeping is on top of it. The lobby, bar, outdoor seating area, gym, pool and restaurant are well done. We stayed here on a wedding block rate,... More

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Emma S, Guest Relations Manager at The Westin Pasadena, responded to this review

Thanks for your comments, I am so pleased to hear we were nicer than you expected! I love the term popcorn ceilings – I have not heard that one before. Again I am glad that you had an all-round good stay with us and we hope you will come back to visit again soon! Many Thanks, Emma S Guest Relations... More

Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed at the Westin while on a trip around the LA area, stayed for 3 nights. The hotel was clean and well above the standard of a chain in the same category,staff were super friendly and always helpful! Made use of the hotel pool which was clean and well located on the roof. The hotel was ideally located in a... More

Was this review helpful? Yes 1
Emma S, Guest Relations Manager at The Westin Pasadena, responded to this review

Thank you for taking the time to leave a review. I am glad you found us convenient for your trip to LA! I am delighted our staff took great care of you and you got to not only use the swimming pool but also explore the local area, it really is a great place! Thank you and we hope to... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(13)
  • Heavenly beds(12)
  • City hall(12)
  • Valet parking(8)
  • Great location(7)
  • Old town(6)
  • Rooms are clean(6)
  • CUSTOMER SERVICE(3)
  • Would highly recommend(3)
  • Business trip(3)

Additional Information about The Westin Pasadena

Address: 191 N Los Robles, Pasadena, CA 91101
Location: United States > California > Pasadena
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Pasadena 4*
Number of rooms: 345
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Also Known As:
The Westin Pasadena Hotel Pasadena
Westin Pasadena
Pasadena Westin

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