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All 28 Pasadena hotels

The Westin Pasadena

4.0 of 5 Hotel   |   191 N Los Robles, Pasadena, CA 91101
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78%
Ranked #3 of 28 hotels in Pasadena
Certificate of Excellence 2014
GreenLeadersBronze level
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828 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
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2 reviews
5 of 5 stars Reviewed yesterday NEW

Thank you so much to our amazing friend at the desk, Tamisha. We arrived at the hotel with our 3 kids for an unexpected trip to the area (family emergency). We noticed no tub mat, which would prove dangerous for the possible slippage in the tub/shower. Husband went down and spoke with Tamisha at the front desk with 2 of... More

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1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

The value was incredible for the price paid. The hotel is located in old pasadena and is central to all we wished to see. The service was exceptional. The rooms were spacious. And the hotel restaurant served vibrant food along with a big smile thanks to our waitress Guille. Will definitely stay here again.

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San Diego, California
Top Contributor
110 reviews 110 reviews
14 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

It's been true for a very long time that most people book hotels through web services like Hotels.com or Tripadvisor.com. So it's disappointing to be treated as second-class guests on arrival because we didn't book directly with Westin/Starwood. They claimed they couldn't find out reservation, then they blew off my Starwood loyalty membership. I must own up to an increasing... More

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

Stayed at the westin for a total of 5 nights. Enjoyed the great hotel layout very fancy place . Shuttle bus was very comfy . Hotel restaurant was stunning. Fire going great music . My waitress GUILLE was marvelous . Our cocktails were delicious. Enjoyed whole stay here and would recommend this place .

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Laguna Beach-sarasota
Top Contributor
52 reviews 52 reviews
35 hotel reviews
39 helpful votes 39 helpful votes
1 of 5 stars Reviewed 1 week ago

I've tries to like this place, but after 3-5 tries....too much frustration. Cig butts and beer bottle caps on terrace was last straw. Room service steak barely edible with cold baked potato...new concept? Beautiful bldg, but don't count. On staff to get it right!

Was this review helpful? Yes 1
Timothy L, General Manager at The Westin Pasadena, responded to this review

Thank you for your feedback. I apologize that we have been unable to meet your expectations. We do our best to keep up with the litter on the terrace, but this does prove to be difficult on heavy social weekends when people are gathering and celebrating. I am sorry that we allowed this to tarnish your visit. I am surprised... More

Appleton, Wisconsin
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I booked this hotel after calling the hotel 3 times prior to make sure they would drive my 11 year old son to and from the Rosebowl for a concert on Aug 7. The staff promised me it wouldn't be a problem. After we arrived and after I already spend almost 2000$ for our stay we ended up walking home... More

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Timothy L, General Manager at The Westin Pasadena, responded to this review

Thank you for your feedback. I am very sorry that you were not given the proper information regarding our shuttle services. It appears that the information was erroneous on several issues. Because the Rose Bowl operates it’s own shuttle service to/from the Bowl and Parson’s, our shuttle is not allowed anywhere near the stadium. In addition to that, the traffic... More

Fresno, California
Top Contributor
60 reviews 60 reviews
55 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for one night last week for a concert. We were able to check in early. The room was clean, the bed was comfy. Just a few blocks from old town Pasadena. The room had a great view and we were very pleased with our stay.

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Madison, Wisconsin
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I gave this 4 dots rather than 5 simply because it looks and feels like every other Westin I've ever stayed in. It's a quality hotel but the same everywhere. Nothing special. I was here for a conference this summer and had a very nice stay. The room was very clean with a fantastic view of the mountains. Westin hotels... More

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New Orleans
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have stayed often at the Westin Pasadena for business. It is a very consistent hotel with clean, quiet rooms. The employees are effectient and polite. The restaurant has an outdoor seating area in a courtyard which is a very nice location to enjoy a meal or a drink and cheese plate. We often walk to restaurants nearby in the... More

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Newport Beach, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Good looking lobby and rooms. Popcorn still on the ceiling in our room on 11th floor, but W quality otherwise. Breakfast area outside is upscale and peaceful, though my Eggs Benedict was drown in Hollandaise and the waffle a bit undercooked. Overall exceptional service and a great value / location.

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Hotel Summarization (Beta)

What travelers say

  • Very nice(13)
  • Heavenly beds(12)
  • City hall(12)
  • Valet parking(8)
  • Great location(7)
  • Old town(6)
  • Rooms are clean(6)
  • CUSTOMER SERVICE(3)
  • Business trip(3)
  • Would highly recommend(3)

Additional Information about The Westin Pasadena

Address: 191 N Los Robles, Pasadena, CA 91101
Location: United States > California > Pasadena
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Pasadena 4*
Reservation Options:
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Also Known As:
The Westin Pasadena Hotel Pasadena
Westin Pasadena
Pasadena Westin

189 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#1 Green Hotel in Pasadena #2 Business Hotel in Pasadena #3 Family Hotel in Pasadena
Hotel Class
Official Description (provided by the hotel)
Find us in the heart of one of California's most exciting cities, with easy access to cultural sites such as the Historic Old Town, museums, restaurants, and the Rose Bowl Stadium. We're also only a short distance from the Pasadena Conference Center. We offer 345 crisp, clean guest rooms and five unique suites, all boasting our signature white Westin Heavenly(R) Bed with pillow-top mattress. Many rooms offer great courtyard or mountain views, and all are furnished with the uplifting Heavenly(R) Bath. ... more   less 
Number of rooms
345

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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