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The Westin Pasadena

Certificate of Excellence
GreenLeadersBronze level
191 N Los Robles, Pasadena, CA 91101
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The Westin Pasadena
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Ranked #5 of 30 Hotels in Pasadena
Certificate of Excellence
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed 4 days ago
Elaine H Washington, District of Columbia, United States
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1,014 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington, District of Columbia, United States
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Friendly staff. Smooth check-in. Accomodations fairly standard, although some of the furniture should be retired. For instance, the desk in my room was extremely scuffed over virtually the entire surface. Received a corner room on a high floor. The room itself was nothing special, but the panoramic views were nice. One minor snafu - I had arranged for a late... More 

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Calabasas, California
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

The Westin Pasadena was sold to an investment group in March 2015 which may have led to the disorganized nature of the hotel. Seems like there is no follow through and that was a bit disappointing since this was our preferred hotel for guests at our wedding...we ended up staying here too. The wedding block rates that were provided to... More 

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San Diego, California
Level Contributor
78 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel is elegant and in a great location right down town. Staff is friendly and helpful. Beds were very comfortable. Only draw back is the parking which is cheaper if you use valet since there is no in and out charge. $15. a day for the valet and $11. for self park but each time you come in and out... More 

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fairfax
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

things started well, friendly check in, bellman and valet. so many problems with service, staff and room though. as our stay progressed everything declined. one day the maid never made up the room (although we were out by 12:30 and said hello to her as we were leaving). got home at 11 that night to find room as we left... More 

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A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

Haven't noticed this before but the floor we stayed on (9th) actually has a sign that says SPG Preferred Floor. Isn't that special? We enjoyed the room. The long couch at the end of the room is a nice touch. While we didn't have time to check everything out, we did get to use the hot tub. The hot tub... More 

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Lorton, Virginia
4 of 5 stars Reviewed 1 week ago

Our stay at the Westin Hotel in Pasadena was overall a good experience and I would book a room there again. The hotel is located near Old Town and our room looked out to a great view of the mountains. The hotel allows pets to stay for free which is a big plus! The only complaint I have concerns the... More 

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Morrisville, North Carolina
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

The rooms were clean and nicely appointed. We had a refrigerator in our room which I really liked. There is no fan in the bathroom so it becomes stuffy and isn't convenient when someone has to really use it. The bathroom was also quite small. We had a room facing Old Town with a great view. The gym was pretty... More 

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Kentfield, CA
Level Contributor
97 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was my second stay here in 30 days, both for multi-nights with family covering the end of June and the middle of July. This hotel has connecting rooms which is a big plus for families. Stays included low floors (one on the common terrace) and high floors (most recent). This stay I enjoyed our king bedroom with built-in sofa... More 

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Los Angeles, California
1 of 5 stars Reviewed 2 weeks ago

This hotel was designated as the place to stay for my friend's wedding that was being held just down the street. Although we live near Culver City, we (wife, son and me) wanted to get together and have drinks with old friends at both the reception and the hotel without worrying about driving, especially after drinking. So we booked the... More 

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Benito B, General Manager at The Westin Pasadena, responded to this review

Thank you for your comments regarding our hotel. While I appreciate your feedback, I am deeply sorry for our inability to accommodate you and your wife. As you mentioned, our hotel was unfortunately in an oversold situation and we were forced to relocate some of our guests to nearby accommodations. However, I do completely understand your dismay and the added... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

i spent two nights in this hotel and it was one of the best times that I had. They have the best staff and valet. I never had to wait longer than 2 minutes for them to get me what i needed. They are super pet friendly and make sure that you are taken care of.

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Hotel Review Summarization

What travelers say

  • Very nice(10)
  • Heavenly beds(9)
  • Great location(6)
  • City hall(4)
  • Valet parking(4)
  • Old town(3)
  • Hotel staff(3)
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