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The Westin Pasadena

Certificate of Excellence
GreenLeadersBronze level
4.0 of 5
191 N Los Robles, Pasadena, CA 91101
Hotel amenities
The Westin Pasadena
Best prices for: 1 room 1 guest
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Ranked #4 of 30 Hotels in Pasadena
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 2 days ago
Susan B Fresno, California
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958 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fresno, California
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Good price for Pasadena area. Super quiet rooms, very comfortable bed. Hotel provides a shuttle for guests within 3 mile radius so no worries about parking. Hotel near many restaurants, theatre, and shopping

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Raleigh, North Carolina
Contributor
13 reviews 13 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel is convenient to the highway and is nestled in a part of town where you can easily access restaurants, things to do and transportation. It's a Westin so you can expect the crisp, clean, spa like feel with great beds. Not the cheapest of options but again, it's a Westin. Stayed here for an engagement party and have... More 

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Pasadena, California
Top Contributor
52 reviews 52 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

The Westin Pasadena is a nice hotel. The staff is courteous and prompt, but the hotel lacks a certain shine. The room was nice and had the amenities you would expect at an upscale hotel. Unfortunately, they need to work on the finer points to really out class their local rivals. Our room was noisy due to neighbors and room... More 

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Chico, California
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

This is an excellent hotel choice if your are visiting Pasadena as it is more affordable than some of the hotels at the same level of amenities. The location is great for walking to restaurants and sights. The grounds are lovely.

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Los Angeles, California
2 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We got upgraded from a deluxe to a suite. Even though it's a suite, but it's like a standard room everywhere else. Our room was on 6 floor, and it's very quiet. When we booked, our confirmation specific stated free water bottles but somehow we got charge $4 for a water bottle. Overall, it's located in a beautiful area of... More 

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Chula Vista, California
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Wonderful location - near shops, restaurants, theaters. Also near the Rose Bowl ! We had an excellent group rate. The parking is frustrating when valet is the best option. Westin hotels always have nice amenities. We would stay here again!

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Charlotte, North Carolina
Contributor
20 reviews 20 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed at this property for 1 evening during our travels to Southern California! This hotel appears to be new or newly renovated. The hotel makes very good use of the space in the guest rooms. The hotel and guest rooms were very clean and the staff were all exceptionally friendly. We appreciate the customer service from the valet, concierge... More 

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Phoenix, Arizona
Senior Contributor
44 reviews 44 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

We recently stayed in this hotel for an event we were in town for. We loved the location as it was within walking distance of almost everything we wanted and needed. We checked in pretty late the first night and the staff was courteous and helpful. We chose to self park which ended up being a good choice. The parking... More 

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Benito B, General Manager at The Westin Pasadena, responded to this review

Thank you for your feedback regarding your stay. I am sorry that you were awaked by our fire alarm systems as you can understand how important is for us the safety and security of our guest. We have an strict preventive maintenance for every guest room and I am sorry that we felt short meeting your expectations. I am really... More 

New York, New York, United States
Top Contributor
69 reviews 69 reviews
24 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It was my second visit to the hotel while on a business trip. The location is convenient, both for driving (near freeways) and walking to Old Pasadena or Lake Street. My room was small, but clean and comfortable. I ike the in-room coffee maker with Starbucks coffee. Wifi was good as well. I used the gym for the first time,... More 

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Top Contributor
59 reviews 59 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Total disappointment. Reservation requested for two rooms on the same floor ignored. Had to put my kids on a different floor even with Gold status. Location is not as accessible to the historic district as they would have you believe. Very basic rooms that were kind of tired looking.

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Benito B, General Manager at The Westin Pasadena, responded to this review

Thank you for your comments regarding your stay with us. Although it hurts, it does give us the opportunity to improve where we can. I am sorry that we did not live up to your expectations. We do our best to accommodate the needs of every room request, however sometimes is impossible satisfied everyone. I apologize if you believe that... More 

Hotel Review Summarization

What travelers say

  • Very nice(11)
  • Heavenly beds(9)
  • Great location(6)
  • Valet parking(5)
  • City hall(5)
  • Hotel staff(3)
  • Old town(3)
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