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All 30 Pasadena hotels

The Westin Pasadena

4.0 of 5 Hotel   |   191 N Los Robles, Pasadena, CA 91101
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The Westin Pasadena
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Ranked #3 of 30 Hotels in Pasadena
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed yesterday
travellingsooncanada canada
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918 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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canada
Top Contributor
53 reviews 53 reviews
14 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed yesterday NEW

This hotel is a hidden gem. The front desk staff is friendly, courteous and helpful. The rooms have all the amenities a traveler requires - except for free WiFi! (Paying for WiFi is a pet peeve of mine.) The beds were very comfortable. Our room over-looked a beautiful church across the street and the shuttered windows aided in a restful... More 

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Los Angeles, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

This is one of the best hotels I have stayed in the staff was great love the pool and the view from city hall and great places to go for a romantic evening and they are walking distance ... I will Defiantly be coming back !!!

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Avondale, Arizona
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I had not stayed at this property for several years. Returning to the Westin this week was like going back home. The front desk staff is still well trained. The lobby continues to be a well maintained elegant place to people watch from the loft-like bar. The gift shop is well stocked. My room was designed for a business traveler... More 

Was this review helpful? Yes 3
New York City, New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff goes out of their way to make you feel welcome! 😃 every one is very friendly! I enjoyed the excellent location which is within walking distance of shops , Old Pasadena and fantastic restaurants. Try the Pita Jungle for a delicious lunch or dinner. There is also a complimentary shuttle available to transport you within threemiles distance. The... More 

Was this review helpful? Yes 1
Worcester, Massachusetts
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at the Westin for several nights during a recent business trip. The hotel is beautiful and well-appointed. The furnishings are comfortable yet on-trend and the whole property looked like it had been renovated or updated recently. I loved every part of my stay and slept well each night. The staff was very nice especially the housekeeping staff and... More 

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Maplewood, New Jersey
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I have rarely stayed in a hotel where ALL staff were friendly and helpful. If for a moment you might looked confused, someone would ask if you needed help. The beds were the most comfortable I've slept in in a long time. Housekeeping is friendly and the room service people are efficient and personable, and the food is delicious. Had... More 

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Emeryville, California, United States
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

While I usually love the Westin experience, this one was mediocre on the amenities side. The location was great and the lobby/restaurant was very attractive. BUT, the self parking was located very far away from the hotel lobby ($11/night) and wi-fi was very expensive ($12/night). The room was nice but the sliding door to the bathroom made a terrible squeal... More 

Was this review helpful? Yes 1
Timothy L, General Manager at The Westin Pasadena, responded to this review

Thank you for your comments regarding your stay with us. I am sorry that, overall, we did not live up to your expectations. I am happy that you enjoyed the ambiance of the hotel. I am disappointed that you found our service lacking but did not specify what area so that we can take corrective action. Our parking is owned... More 

Far West
Contributor
17 reviews 17 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Just stayed here for one night recently and was surprised, after being given the password for the WiFi that they were going to change $15 for that service. Who does that anymore? Too, valet parking is always a bit of a pain as it was here but there isn't much choice as all of the streets are marked with no... More 

Was this review helpful? Yes 1
Timothy L, General Manager at The Westin Pasadena, responded to this review

Thank you for your feedback regarding your stay. I am sorry for the confusion regarding your internet charge. When given a passcode, you still have to log into the authentication server and there would actually be no charge in your case. Our parking is owned and operated by the City of Pasadena. We encourage all of our guest to utilize... More 

south florida
Top Contributor
261 reviews 261 reviews
33 hotel reviews
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Westin hotels...HO HUM...Boring all basically the same.....this hotel basically fit into the same mold except for the fact that the staff were great and the rooms very nicely decorated. Located in a great place you are in walking distance to many cool things around Pasadena. Very well kept hotel and everything you need at your fingertips. I was impressed and... More 

Was this review helpful? Yes 2
rhode island
Top Contributor
96 reviews 96 reviews
36 hotel reviews
77 helpful votes 77 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here for a week, while visiting my daughter, who lives in a small house nearby. I chose this hotel, because of its nice looks, the pretty pool and outdoor lounge, and because, the Westin name, has in my experience, represented quality lodging. What a shock it was for me, after 12hours of traveling, cross the country... I asked... More 

Was this review helpful? Yes 5
Timothy L, General Manager at The Westin Pasadena, responded to this review

Thank you for your comments regarding your stay with us. I am sorry that your room(s) were not appropriately prepared for your arrival. I assure you that our housekeeping standards are very high. I do not know the exact circumstance of your arrival or room assignment, but want you to know that we do our best to ensure that our... More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(13)
  • Heavenly beds(10)
  • City hall(10)
  • Great location(7)
  • Valet parking(7)
  • Old town(5)
  • Rooms are clean(5)
  • CUSTOMER SERVICE(3)
  • Would highly recommend(3)
  • Hotel staff(3)

Additional Information about The Westin Pasadena

Address: 191 N Los Robles, Pasadena, CA 91101
Location: United States > California > Pasadena
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Pasadena 4*
Number of rooms: 345
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Also Known As:
The Westin Pasadena Hotel Pasadena
Westin Pasadena
Pasadena Westin
Hotel Style:
#1 Green Hotel in Pasadena
#2 Business Hotel in Pasadena
#4 Family Hotel in Pasadena
#4 Romantic Hotel in Pasadena

217 photos of this hotel

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