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The Westin Pasadena

4.0 of 5 191 N Los Robles, Pasadena, CA 91101
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The Westin Pasadena
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The Westin Pasadena
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854 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed 5 days ago NEW

I want to give Monica Delgato an excellent, 5 star review. I travel for a living giving seminars in hotels across the country. I can say that I have met and worked with dozens of front desk clerks in any given year and I can say that Monica is absolutely the best I have ever met. I don’t know many... More

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Rancho cucamonga, CA
Top Contributor
184 reviews 184 reviews
64 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here just one night for a medical conference at a nearby hotel. The westin was a nicer option than the hotel the conference was being held at and it was similar in price so I chose the Westin. It is well located, about .5 mile from Colorado blvd where all the shops and restaurants are and it is in... More

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Cape Town Central, South Africa
Contributor
20 reviews 20 reviews
17 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This is the 3rd time I have stayed at this hotel - it is definitely my favourite hotel in Pasadena. I love the location and the valet parking and the rooms. It definitely needs some TLC, the decor is looking tired and my bathroom had rusty bath fittings - not good for a pricey hotel. I will be back, but... More

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TimLusher, General Manager at The Westin Pasadena, responded to this review

Thank you for your feedback and for your loyalty. We appreciate guests that keep coming back to see us. We are constantly refreshing different parts of our hotel. Sadly, sometimes the wear and tear is ahead of our refresh. We have just finished enhancing the arrival experience with some new features in our lobby and are beginning the process with... More

Vancouver
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at this hotel a couple of nights for a wedding. One of the best things about the hotel is the location - walking distance to great shopping, restaurants and nice Spanish style architecture. The rooms were pretty standard but comfortable plus I also liked their gym and their free shuttle within a 3 mile radius. The hotel is... More

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Monterey Peninsula, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My wife and I stayed here because of its location in Downtown Pasadena and the reliable Westin brand. Service, amenities and the comfortable bed were spot-on. Unfortunately our next door neighbor was a family with a very noisy child who would keep slamming the bathroom door all night and talk very loudly. We could hear the child and parents. This... More

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San Clemente, California, United States
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I always try to stay here whenever in the area. The rooms have the heavenly beds, the breakfast is great on the weekends. John in the bar area pours a great cocktail and is always super friendly to newbees and regulars alike. There is always a lot going on and over the years the bar has moved 3 times in... More

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Arroyo Grande, California
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I have a young dog and this wonderful hotel accepts dogs up to 40 pounds and they we so kind to both of us. The hotel is in a great location,walking distance from restaurants and more importantly, coffee shops. I only experienced kindness and professionalism here. Would gladly recommend this hotel to my friends.

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1 review
3 of 5 stars Reviewed 2 weeks ago

The Westin Pasadena is a large upscale hotel, stayed there last weekend, a busy UCLA football weekend. It is perfectly fine, the people are polite and it is comfortable but the waits are terrible for check in and valet. Arrived about 5:00 on a very hot Friday afternoon. Over 25 minute line to check in and only one front desk... More

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Emma S, Guest Relations Manager at The Westin Pasadena, responded to this review

Thank you for your feedback regarding your recent stay with us. I am glad that you enjoyed your stay with us and appreciate your constructive remarks. I agree, the last thing that you want when you arrive at a hotel after a tiring trip is a line to get to your room. We try to do our best anticipating when... More

Oregon
Top Contributor
50 reviews 50 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Westin Pasadena is a very nice hotel, like Westins should be. The gym and pool area are quite usable and the rooms were nice. Walking distance (longer walk) to everything you could want in the area.

Was this review helpful? Yes 1
Emma S, Guest Relations Manager at The Westin Pasadena, responded to this review

Thank you for taking the time to leave us positive feedback. I am pleased that we exceeded your expectations on so many levels and we look forward to welcoming you back! Thanks, Emma S Guest Relations Manager More

San Francisco, California
Top Contributor
119 reviews 119 reviews
26 hotel reviews
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We've stayed at the Westin Pasadena a number of times for business or pleasure in the area, and have always found the rooms to be comfortable, the lobby inviting and the location excellent for doing things in Old Town Pasadena and/or visiting the schools in the area. Breakfast on the outdoor patio is inviting, although I'd have to say that... More

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Emma S, Guest Relations Manager at The Westin Pasadena, responded to this review

Thank you for all your positive feedback and for your continued loyalty. I apologize that the service at breakfast during your most recent visit did not live up to the service you are used to expecting from us. I will certainly follow up with the team to ensure the service we provide is consistent. I will also look into the... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(13)
  • Heavenly beds(12)
  • City hall(12)
  • Valet parking(8)
  • Great location(7)
  • Old town(6)
  • Rooms are clean(6)
  • CUSTOMER SERVICE(3)
  • Hotel staff(3)
  • Business trip(3)

Additional Information about The Westin Pasadena

Address: 191 N Los Robles, Pasadena, CA 91101
Location: United States > California > Pasadena
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Pasadena 4*
Number of rooms: 345
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Also Known As:
The Westin Pasadena Hotel Pasadena
Westin Pasadena
Pasadena Westin

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