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Crowne Plaza Palo Alto

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4290 El Camino Real, Palo Alto, CA 94306
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1 room 1 guest
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Crowne Plaza Palo Alto
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400 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza Palo Alto
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London, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed February 14, 2012

Overall the hotel was better than I expected, however, the cracks in the ceiling of my room would suggest it either wasn't part of the recent refurbishment mentioned on one of the other reviews, or simply that it was just a shoddy job. The rest of the bad first - I badly scratched my knee on my first morning on... More 

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London, United Kingdom
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed February 14, 2012

The staff are really friendly and really very helpful but this is at best a 3 star facility. It's tired, tired, tired. My room is big in a bad way - - it's not cosy at all, with wobbly rattan furniture (even the desk is bamboo and rattan), a free standing IKEA wardrobe and set of drawers with a small... More 

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Andreamy7, General Manager at Crowne Plaza Palo Alto, responded to this review

Dear BigHappyFamily, Thank you so much for your feedback and review of our Hotel. My apologies for the room accomodation that you felt was not cozy. You were in a larger size room and I know the room you are referring to by the way you describe it. We have some more furniture to place in that room on order... More 

Baltimore, MD
Level Contributor
101 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 stars Reviewed January 28, 2012

Stayed here recently for business. While there's a little room for improvement, the Crowne was definitely nicer than the Marriott up the street where I stayed last time. Pluses: I had a "cabana room" which overlooked the pool. The furnishings, including the bathroom floor and fixtures, were modern and appeared to have been recently installed. The room itself was huge... More 

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NJ
Level Contributor
120 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed January 24, 2012

On a quick trip out west I spent 2 nights at the CP hotel. The front desk staff were efficient and friendly, the room provided restful sleep and adequate work space, the wired internet connection (wireless was available, I just didnt use it) was quick and a good location. I have stayed at other hotels up and down El Camino... More 

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Gainesville, Florida
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed January 23, 2012

Stayed here for business in my own room but traveling with a colleague. We did not receive much in the way of special treatment, though I have been a Priority Club member with IHG for some time - a bottle of warm water and a drink voucher for the bar. The check-in process was efficient and we were given poolside... More 

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San Diego, California
Level Contributor
50 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed January 21, 2012

I stayed here for 3 nights for business, and was pleased overall with the hotel. It was easy to find, and check-in was fast, friendly and efficient. In fact, the excellent service was the absolute stand-out of my stay. The staff could not have been friendlier or more responsive - I called the front desk because I thought the heater... More 

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Milwaukee, WI
Level Contributor
80 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed January 18, 2012

My parents, my boyfriend, and I stayed here for an extended weekend for my nephew's 1st birthday. My parents and I stayed here a year before, when my nephew was born, but I didn't review the hotel at the time. Check in was a breeze (as was last year). The attendant was really nice and helpful. I received a welcome... More 

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Andreamy7, General Manager at Crowne Plaza Palo Alto, responded to this review

Dear mssnappy1972, It is a pleasure to hear about your experience at the Cabana Hotel. Thank you for being a priority member and I apologize that the complimentary priority club member items were not given in your previous visit. I hope that you come to visit us during the summer to enjoy our pool. Thank you for writing about your... More 

Kansas City, Missouri
Level Contributor
154 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed January 14, 2012

We stayed here in January. The hotel was quiet and the rooms were large. The lighting, especially around the desk in the room was very poor. The other lamps in the room could not be moved. We did use the business center and it worked well.

Was this review helpful? Yes
Andreamy7, General Manager at Crowne Plaza Palo Alto, responded to this review

Dear Nebraskafan, Thank you so much for the feedback regarding your recent stay with the Crowne Plaza Cabana in Palo Alto. We appreciate your stay with us and we will look at the desk lamp you are referencing. We are more than happy to provide our guests with better lighting-feel free to call the desk at any time for anything... More 

Yonkers, New York
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed January 8, 2012

The hotel was nice, could you more parking. Breakfast was OK, a little expensive (at least it didn't come out of my own pocket). My room was a little wierd, nice size and nice room, but the accessible shower was something I could not get used to the 2 nights I was there.

Was this review helpful? Yes
Andreamy7, General Manager at Crowne Plaza Palo Alto, responded to this review

Dear Bronx_jeep, Thank you very much for your recent visit to the Crowne Plaza Cabana Palo Alto. Thank you for the positive comments, glad you felt the Hotel was a nice accomodation for you. My apologies on the parking lot, we have just over 250 parking spots. However, there is nearby street parking and we do offer valet (fee applies)... More 

Panama City, Panama
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 20, 2011

Our trip to San Francisco, California for 8 days. Q First to mention all the great hotel like the attention of all staff. Places and trips made​​: Bay Cruise Adventure, A Tour of San Francisco Bay, San Francisco Fisherman s Wharf, Pier all. Muir Woods, north of Golden Gate Bridge, and Monterey Aquarium, Caramel, Pebble Beach Del Monte Forest (17... More 

Was this review helpful? Yes
Andreamy7, General Manager at Crowne Plaza Palo Alto, responded to this review

Dear Dinnah, Thank you for sharing about the fun local attractions that you visited. I am glad that you had the opportunity to see the Christmas tree in downtown SFO. It is a pleasure to hear that you enjoyed the spcious rooms. Thank you for your positive review of your experience at the Cabana Hotel. Please visit us when you... More 

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