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Crowne Plaza Palo Alto

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4290 El Camino Real, Palo Alto, CA 94306
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Crowne Plaza Palo Alto
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Crowne Plaza Palo Alto
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338 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza Palo Alto
See the most recent reviews
Tampa
1 review
3 of 5 stars Reviewed November 29, 2010

Another reviewer here said to be sure to ask for the renovated room; I didn't know that and got a room that was about 20 years old (and for some reason the shower head pokes out about mid-chest level). The internet is unusable for any time of online meeting, VOIP, etc, but is OK for casual browsing at best. The... More 

Was this review helpful? Yes
Andreamy7, General Manager at Crowne Plaza Palo Alto, responded to this review

Dear EVFlorida, Thank you so much for letting us know about your experience, I am so sorry that the hotel did not meet your expectations, we wish to ensure complete comfort for all guests. Please feel free to contact me at andrea@cabanapaloalto.com or call me at the hotel at 650-628-0124. As a result of recent customer feedback we did a... More 

Los Angles
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 2, 2010

Really. 1400 baud would be faster. This is Palo Alto, I've never had an experience this bad. At least let me pay for a faster connection. The TV is about 10 years old as well. Can't remember the last hotel I stayed in that didn't have a flat screen. It's clean

Was this review helpful? Yes 1
Andreamy7, General Manager at Crowne Plaza Palo Alto, responded to this review

Dear Stayer82, Thank you so much for your recent review of the Hotel. I am very sorry that the accomodation and internet were not satisfactory for you. Please feel free to contact me if you would like to discuss further at andrea@cabanapaloalto.com or 650-628-0124. In response to your feedback, the hotel is currently undergoing it's final phase of renovation at... More 

Mid Wales
Senior Contributor
49 reviews 49 reviews
27 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed October 20, 2010

Stayed here whilst visiting the SF area. One of our party was lucky enough to get one of the newly refurbished pool area rooms, I was in the tower! My room was clean and comfortable although dated, it almost felt like an up market motel room. The public areas were undergoing a refurbishment with the bar reopening during our stay.... More 

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Andreamy7, General Manager at Crowne Plaza Palo Alto, responded to this review

Dear DP25, Thank you for your feedback and review of the Hotel. We are currently finishing up the renovation for the tower and will look to unveil these rooms as fully refurbished in FEB/MAR. I would love to invite you back once we are done so you can see what wonderful efforts have been made to improve the look and... More 

Bangalore
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 18, 2010

Crowne Plaza is located at the end of Palo Alto on El Camino Real and is located within striking distance of shopping ( San Antonia Shopping Center and the Village Court Shopping Center and ) nearby. I got the Rooms at the back of the Hotel which were recently redone and are spacious with large French Windows which lead to... More 

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Fullerton, California
Contributor
18 reviews 18 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 4, 2010

My sister left a message for me at the desk, and when I finally got to the hotel, the front desk actually knew who I was and gave me the message. They were very courteous and helpful. Room was in the renovated section - very nicely appointed and extremely clean. The bar was also inviting and well stocked. This is... More 

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London, United Kingdom
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 24, 2010

Stayed here for 2 nights while on a trip in San Fran, as out friends live in PA, had fantastic time, rooms were big & clean, bathrooms, beautiful & all the amenities readily available. Toileteries, t&c, sleepmasks etc. We were very happy with our stay and will defo stay again. We had breakfast included in our deal and good that... More 

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Bethesda, Maryland
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 21, 2010

I came into town from San Diego to have brain surgery at Stanford. My parents met me. The Crowne Plaza staff, particularly Scott and Taz, were so incredibly helpful and friendly. The room and service were top quality, better than many 4 stars where I've stayed. Having a comfortable hotel room and environment made this trip so much easier. From... More 

Was this review helpful? Yes 1
Buenos Aires, Argentina
Top Contributor
71 reviews 71 reviews
70 hotel reviews
107 helpful votes 107 helpful votes
3 of 5 stars Reviewed July 9, 2010

I stayed at the Crowne Plaza Palo Alto for a corporate event. The hotel was being renovated -and that´s a good thing because it really needs that kind of work. It has a nice lobby. My room was what you would expect for one of these chain hotels -spacious, with good beds and a reasonable bathroom. However, some of my... More 

Was this review helpful? Yes 1
Hong Kong, China
Senior Contributor
37 reviews 37 reviews
33 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed June 16, 2010

I stayed here in April 2010. First time here and was a little disapointed in the rooms. Even after a complimentary room upgrade. The room was clearly dated. They are in the process of refreshing all the rooms but not complete when I was there. Also the rooms in the tower were small by US standards. Service was very good.... More 

Was this review helpful? Yes 1
GM-AndreaM, General Manager at Crowne Plaza Palo Alto, responded to this review

Welcome & Thank you for your review of the Crowne Plaza Cabana Palo Alto. We appreciate your patronage and always seek the insight and feedback of our guests. We are currently upgrading the hotel and have fully refreshed our lobby, restaurant & bar areas as well as 58 poolside guest rooms that are fully renovated and ready for occupency. Please... More 

Pennsylvania
Top Contributor
141 reviews 141 reviews
16 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed June 13, 2010

I have stayed at this hotel at least 40 times over the past 3 years. I have not had a single bad experience here. Room comfort is exceptional though the furniture is quite significantly dated for an upscale hotel. Even the suites which I get frequently upgraded to are exceptionally comfortable but dated. Even the thermostats are OLD and need... More 

Was this review helpful? Yes
GM-AndreaM, General Manager at Crowne Plaza Palo Alto, responded to this review

WOW! Thank you so much for personally recognizing the efforts of Eduardo and Jose. I will be sure to thank them for such wonderful service. We appreciate the comments in regards to the HVAC-we will continue to work on the system to improve this. I am proud to report that we have fully updated the Cabana suites with new wallpaper,... More 

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