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All 26 Palo Alto hotels

Crowne Plaza Palo Alto

3.5 of 5 Hotel   |   4290 El Camino Real, Palo Alto, CA 94306
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Ranked #10 of 26 Hotels in Palo Alto
A recent review
4 of 5 stars Reviewed October 4, 2010
RGBfromOC Fullerton, California
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300 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza Palo Alto
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Fullerton, California
Contributor
18 reviews 18 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 4, 2010

My sister left a message for me at the desk, and when I finally got to the hotel, the front desk actually knew who I was and gave me the message. They were very courteous and helpful. Room was in the renovated section - very nicely appointed and extremely clean. The bar was also inviting and well stocked. This is... More

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London, United Kingdom
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 24, 2010

Stayed here for 2 nights while on a trip in San Fran, as out friends live in PA, had fantastic time, rooms were big & clean, bathrooms, beautiful & all the amenities readily available. Toileteries, t&c, sleepmasks etc. We were very happy with our stay and will defo stay again. We had breakfast included in our deal and good that... More

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Bethesda, Maryland
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 21, 2010

I came into town from San Diego to have brain surgery at Stanford. My parents met me. The Crowne Plaza staff, particularly Scott and Taz, were so incredibly helpful and friendly. The room and service were top quality, better than many 4 stars where I've stayed. Having a comfortable hotel room and environment made this trip so much easier. From... More

Was this review helpful? Yes 1
Buenos Aires, Argentina
Top Contributor
72 reviews 72 reviews
71 hotel reviews
108 helpful votes 108 helpful votes
3 of 5 stars Reviewed July 9, 2010

I stayed at the Crowne Plaza Palo Alto for a corporate event. The hotel was being renovated -and that´s a good thing because it really needs that kind of work. It has a nice lobby. My room was what you would expect for one of these chain hotels -spacious, with good beds and a reasonable bathroom. However, some of my... More

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Hong Kong, China
Senior Contributor
28 reviews 28 reviews
26 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed June 16, 2010 via mobile

I stayed here in April 2010. First time here and was a little disapointed in the rooms. Even after a complimentary room upgrade. The room was clearly dated. They are in the process of refreshing all the rooms but not complete when I was there. Also the rooms in the tower were small by US standards. Service was very good.... More

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GM-AndreaM, General Manager at Crowne Plaza Palo Alto, responded to this review

Welcome & Thank you for your review of the Crowne Plaza Cabana Palo Alto. We appreciate your patronage and always seek the insight and feedback of our guests. We are currently upgrading the hotel and have fully refreshed our lobby, restaurant & bar areas as well as 58 poolside guest rooms that are fully renovated and ready for occupency. Please... More

Pennsylvania
Top Contributor
122 reviews 122 reviews
15 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed June 13, 2010

I have stayed at this hotel at least 40 times over the past 3 years. I have not had a single bad experience here. Room comfort is exceptional though the furniture is quite significantly dated for an upscale hotel. Even the suites which I get frequently upgraded to are exceptionally comfortable but dated. Even the thermostats are OLD and need... More

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GM-AndreaM, General Manager at Crowne Plaza Palo Alto, responded to this review

WOW! Thank you so much for personally recognizing the efforts of Eduardo and Jose. I will be sure to thank them for such wonderful service. We appreciate the comments in regards to the HVAC-we will continue to work on the system to improve this. I am proud to report that we have fully updated the Cabana suites with new wallpaper,... More

Lethbridge
Top Contributor
73 reviews 73 reviews
71 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed April 26, 2010

The Crown Plaza is currently being renovated so not all of the rooms have been updated. However, they placed me in one of the newly renovated rooms, it still smelled like new, it was exceptionally clean. Overall, the staff were incredibly accommodating, touches such as greeting you by your name when you walked by the lobby or going out of... More

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GM-AndreaM, General Manager at Crowne Plaza Palo Alto, responded to this review

We look forward to seeing you upon your return to Palo Alto, perhaps on a less gloomy day. Many thanks for the great review. Glad to hear you enjoyed your stay with us. Andrea Murray, General Manager. More

Sydney
Senior Contributor
38 reviews 38 reviews
37 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed April 8, 2010

This hotel is across the road from Stanford University and while on the one hand the hotel standards are very good (rooms, service, food etc), I will not stay there any more on business trips because it is regularly invaded by students competing in various sports at the Uni. The result is a noisy hotel, often occupied by tribes of... More

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GM-AndreaM, General Manager at Crowne Plaza Palo Alto, responded to this review

My sincere apology that we did not look out for you as a business traveler. Your experience is important to me, and if I can assist you personally please feel free to email me at andrea@cabanapaloalto.com. I would love the chance to win you back and will go out of my way to make your next stay a successful and... More

Monterey, CA
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 7, 2010

This may not be a 5 star hotel like the Westin but we had a wonderful stay at literally 1/3 the price. The bed was extremely comfortable, bathroom lighting excellent, and the room had two adjacent full length mirrors. We were on the 8th floor which was super quiet. And best of all, the staff went out of their way... More

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GM-AndreaM, General Manager at Crowne Plaza Palo Alto, responded to this review

We strive to maintain the same customers service standards as a five star hotel, while accommodating to individual needs. We are always glad to get such positive feedback, and we look forward to your next visit. Thank you for the great review. Andrea Murray, General Manager. More

Santa Rosa
Top Contributor
120 reviews 120 reviews
48 hotel reviews
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed October 27, 2009

The Crowne Plaza is the old Cabana, built in the '50's and at the time the finest place on the mid-Peninsula. My mother stayed there when I was a Stanford undergrad 45 years ago. Attending a reunion, I was glad I chose this hotel. The rooms are large, and the beds are very comfortable. Everything worked. You don't get gouged... More

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Additional Information about Crowne Plaza Palo Alto

Address: 4290 El Camino Real, Palo Alto, CA 94306
Phone Number:
Location: United States > California > Palo Alto
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Palo Alto 3.5*
Number of rooms: 194
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Also Known As:
Crowne Plaza Palo Alto Hotel Palo Alto
Palo Alto Crowne Plaza

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