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All 24 Palo Alto hotels

Crowne Plaza Palo Alto

3.5 of 5 Hotel   |   4290 El Camino Real, Palo Alto, CA 94306
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66%
Ranked #12 of 24 hotels in Palo Alto
A recent review
4 of 5 stars Reviewed May 24, 2014
yoyo3008 Paris, France
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277 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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There are newer reviews for Crowne Plaza Palo Alto
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Paris, France
Contributor
19 reviews 19 reviews
3 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed May 24, 2014

After many tries in different places, I've found out this hotel to embody the ideal compromise: room size and facilities, parking space, closeness to running track (Los Altos bike path), large swimming pool, 24h gym... "Reasonable" fares for my company. No brainer for me.

Was this review helpful? Yes
Matt S, General Manager at Crowne Plaza Palo Alto, responded to this review

Hello Yoyo3008, Thank you so much for taking the time to write your review on our property. We appreciate your feed back and are very glad to hear that we were able to meet your expectations on your recent stay with the Crowne Plaza Palo Alto. Our team takes their roles very seriously and try, every day, to provide that... More

Leeds, United Kingdom
Contributor
20 reviews 20 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed May 23, 2014

I stayed in this hotel for a 2 week business trip. I did not book this hotel but I was told it was quite pricey by my colleague who booked the hotel. This hotel needs a lot of TLC and apparently for the price could do with a bit of work. The decor is tired and in need of an... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Palo Alto, responded to this review

Dear Kymbilli, Thank you for staying with us and for leaving a review of our property. I am pleased to know that you found our food highly commendable and staff very polite and pleasant. Our staff does their utmost to provide you with excellent service and an optimized stay, therefore we are delighted to hear that you experienced this as... More

San Francisco, California
Top Contributor
120 reviews 120 reviews
25 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed May 12, 2014

I stayed here while in town for a friend's birthday bash - didn't want to drive back to the City. The hotel is nice... it apparently has been through many name changes etc. i would actually give it 3.5 starts if it were an option - but....no can do. Hotel seems a bit dated - and my goodness is it... More

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Matt S, General Manager at Crowne Plaza Palo Alto, responded to this review

Hello SFOglobetrotter, Thank you so much for taking the time to share your experience with us.We know that you have many choices when traveling to the Bay Area and we are pleased that you enjoyed tor time with Crowne Plaza Palo Alto. We are currently finalizing plans for renovations and with guest feedback we are able to better ensure that... More

Kingston upon Thames, United Kingdom
Contributor
18 reviews 18 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 8, 2014

The hotel is perfectly acceptable but dated and lacking given the price. The staff were very helpful and polite. From the 4 nights we stayed, breakfast was good as well - no issues as per other reviews. Location-wise it is better positioned than some hotels for downtown Palo Alto and the business district. As others have mentioned, It is expensive... More

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Matt S, General Manager at Crowne Plaza Palo Alto, responded to this review

Hello Philip D, Thank you for choosing to stay with us during your recent trip to Palo Alto and for taking the time to share your experiences. I am glad to hear that you enjoyed your time here. With honest feedback we are able to better improve every guest experience. With the new addition of our fantastic Executive Chef we... More

BLUFFTON
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed May 2, 2014

We checked in today...I was worried having read some of the reviews. Our room is lovely, spacious, and clean. Not "tired". The young man who took care of our car and luggage was very polite and the maintenance person, George, was a true delight. Full of manners and joy. So far we have not tried the food but I really... More

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Matt S, General Manager at Crowne Plaza Palo Alto, responded to this review

Hello Joan_MBluffton, Thank you so much for taking time during your stay to share your kind words. I am happy to hear you enjoyed your stay with us here at the Crowne Plaza Palo Alto. It is always wonderful to hear that your were pleasantly surprised by your experience. I will be sure to share your kind words with my... More

Dublin
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed April 26, 2014

I stayed one night at this hotel while on business as a solo traveller. I found the hotel to be clean with reasonably friendly check in staff but that was the extent of my positive experience. The hotel was very, very basic and expensive. I stayed downstairs, the tiles resulted in no sleep as the corridor was very noisy all... More

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Matt S, General Manager at Crowne Plaza Palo Alto, responded to this review

Hello Irish_Madge, Thank you for taking the time to provide feedback on your stay. I apologize that you did not fully enjoy your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We are currently in contact with our owners regarding property... More

Rehovot, Israel
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed April 23, 2014

I recently stayed in the Crowne Plaza Palo Alto for several nights and ws disappointed. This is despite several previous stays over several years. The room furnishings were outdated and well in line for replacement, the airconditioner was noisy and breakfast was below average. In addition to all this I happened to coincide with some conference in town and the... More

Was this review helpful? Yes
Matt S, General Manager at Crowne Plaza Palo Alto, responded to this review

Hello and thank you for taking to time to leave your feedback regarding your stay with us. We strive to make every guest experience memorable and all feedback, both good and bad, assist us to do so. I am so sorry to hear that your stay with us was less than staisfactory. We are currently in communication with our ownership... More

Senior Contributor
35 reviews 35 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 14, 2014

... according to a poster in the elevator. Not sure if they liked it. Average hotel with spacious rooms but getting a bit tired. Small and outdated fitness facilities. Breakfast uninspired. Rooms are expensive but comparable to similar hotels in the vicinity. Friendly staff.

Was this review helpful? Yes
Matt S, General Manager at Crowne Plaza Palo Alto, responded to this review

Thank you so very much for taking the time to leave us a review! With honest feedback, we can take actions to improve. We have just hired a new Executive Chef and he begins soon and we are eagerly awaiting his input on our menus to ensure all meal periods have INSPIRED food and beverage offerings! Regarding our staff, thank... More

Seattle, Washington
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 10, 2014

I stayed here on business travel and now I'm recommending that it be taken off their list of preferred locations. The hotel is in need of repair and it does not resemble the ambiance that they try to portray on their site. The pool was closed even though the outdoor pools at neighboring locations was open. Throughout the hotel many... More

Was this review helpful? Yes 1
Matt S, General Manager at Crowne Plaza Palo Alto, responded to this review

Thank you for taking the time to share your experience with us and I do apologize that we did not meet your expectations on several areas. Regarding our pool hours, I'll certainly look into extending the hours to accommodate early morning or late night usage. I will just need to find a balance between the happiness of the pool guests... More

Port Hueneme, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 30, 2014

Great stay and wonderful staff. Thumbs up also on the Crown Plaza shuttle van free parking and internet. Lots of great food close by walking distance.Thank you I give them a 10 A+ great rates Came to see my son play baseball. Stanford vs Oregon came with 8 falimy members

Was this review helpful? Yes 1
Matt S, General Manager at Crowne Plaza Palo Alto, responded to this review

Thank you so very much for choosing us as your preferred hotel while on your trip to see your son play baseball! Thank you for your feedback and we'll make sure to share it with our employees...it will brighten their day! Cheers...Matt More

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Additional Information about Crowne Plaza Palo Alto

Address: 4290 El Camino Real, Palo Alto, CA 94306
Phone Number:
Location: United States > California > Palo Alto
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Palo Alto 3.5*
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Also Known As:
Crowne Plaza Palo Alto Hotel Palo Alto
Palo Alto Crowne Plaza

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#7 Family Hotel in Palo Alto
Hotel Class
Official Description (provided by the hotel)
Discover all that Silicon Valley has to offer at the beautiful and comfortable Crowne Plaza Cabaña Hotel & Resort. You will find legendary comfort and modern luxury at one of the most premiere locations in Palo Alto. Affordable elegance and hospitality are waiting for you. After spending a full day browsing Palo Alto s charming boutiques, art galleries, and Stanford University, only 2.5 miles away, retreat to one of our 194 guest rooms decorated with casual Californian elegance and superb views of the peninsula or of the Santa Cruz Mountains. Guests will experience the height of relaxation with our Crowne Plaza Sleep Advantage Program, which includes: Comfortable New Beds, Sleep Amenities, and Guaranteed Wake-Up Call. Revitalize in the morning with our in-room coffee maker and complimentary gourmet coffee. The Crowne Plaza Cabaña Hotel & Resort is also proud to be one of the premiere certified 'Green' Hotels in Santa Clara County. Steeped in history, tradition and elegance, the Crowne Plaza Cabaña Hotel & Resort combines luxurious amenities of a vacation destination with all the high tech necessities of today's savvy business traveler. Surrounded by World Headquarters of HP, Google, SAP, Intuit, Sun Microsystems, & Yahoo, just to name a few. Come and enjoy what is the talk of the Silicon Valley, the 'new' Crowne Plaza Cabaña Hotel & Resort Palo Alto. ... more   less 
Number of rooms
194

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