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All 26 Palo Alto hotels

Crowne Plaza Palo Alto

3.5 of 5 Hotel   |   4290 El Camino Real, Palo Alto, CA 94306
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Ranked #10 of 26 Hotels in Palo Alto
A recent review
4 of 5 stars Reviewed September 23, 2014
StevePu
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300 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza Palo Alto
See the most recent reviews
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed September 23, 2014

A very good hotel, well located for Palo Alto businesses and Stanford. Room was a good size, clean and tidy. Breakfast was excellent with good buffet selection and chef show cooking. Steve, who drove the shuttle car, was a great source of local history and information; first rate service! As were the other members of staff from reception, dining and... More

Was this review helpful? Yes
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Hello StevePu, We truly appreciate hearing about your very good stay at our hotel. Steve, our shuttle driver, grew up in the area and has great knowledge of Palo Alto and Stanford University. He enjoys sharing various bits of information to our guests while driving through the area. We hope to see you back! Sincerely, Norm O., Asst. GM More

Cork
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 16, 2014

I stayed at the Crowne Plaza on a business trip and found it to be a clean, efficient and friendly hotel. The pool is great if you get the chance, the hotel grounds on a Thursday hosted a range of drive up food trucks with great ethnic variety which was a nice change. What made this hotel stand out from... More

Was this review helpful? Yes
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Hello Richard W, Thank you for choosing to stay with us on your recent business trip. We are glad to hear you enjoyed the food trucks that come here on Thursdays. We will be remodeling our business center later this year and hope you will be back to see other upgrades as well. Sincerely, Norm O., Asst. GM More

Melbourne, Australia
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 13, 2014 via mobile

I was given a lovely room by the pool with opening doors onto a grassed area. The room was clean and quiet and had car parking right at the door. The service I experienced from all staff was outstanding and began with the car park attendant when I arrived on Thur 11th. Not only did she help with my luggage... More

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Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Hello Aussies TCP3, We enjoyed reading your nice comments about your experience at the Crowne Plaza Palo Alto. We strive to provide the type of extra service that make our guests' stay memorable. Thank you for choosing our hotel! Sincerely, Norm O., Asst. GM More

Bangalore, India
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 2, 2014

I had a pleasant stay for 10 nights in June. I have almost stayed in all Marriott and IHG's properties at El Camino and found this hotel pretty good. Restaurant , gym and other facilities are quite good and well maintained. Staff is courteous and food is good.

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Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Hello Sam 1336, Thank you for choosing the Crowne Plaza Palo Alto for your visit to our area. We realize you have many hotel choices and are delighted that you found our hotel to your satisfaction. Sincerely, Norm O., Asst. GM More

Georgia
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed August 26, 2014

Stayed recently for business, and while the price is high, it is to be expected of the area. My room was on the 5th floor and was nice enough with a view and amenities, but the shower head was broken. When you adjusted the nozzle, the cover for the hole into the tile, and wall, just hung off and created... More

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Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Thank you for staying with us again. We truly appreciate you choosing the Crowne Plaza Palo Alto for your business trips. We sincerely apologize for any inconvenience you experienced while here. The pool hours are limited so that guests staying in rooms along the pool are not disturbed. Best regards, Norm More

Beaverton, Oregon
Contributor
15 reviews 15 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 16, 2014

I stayed three nights while working at Stanford and had excellent service. The room was spacious and quiet! Really, I did not hear anything during the night. The room, on the third floor, looked out over the roof, but the view was not a concern since I was not there for vacation. Room service was prompt and the quality was... More

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Matt S, General Manager at Crowne Plaza Palo Alto, responded to this review

Hello bruin09, Thank you so much for taking the time to review your recent stay with us. I am pleased to hear that you enjoyed your time at Crowne Plaza Palo Alto. We strive to provide every guest a memorable experience through dedicated service and passionate team members. I will be sure to share your kind words with our shuttle... More

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 10, 2014

The Crowne in Palo Alto is a great location, clean and quite hotel that is perfectly located in Palo Alto. Pool is fantastic, and the staff is very friendly, courteous and professional. 10 minutes from Stanford and easy access to 101. Again...the pool area is fantastic!!!! Rooms are updated nicely and the beds are very comfortable. You can't go wrong... More

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Matt S, General Manager at Crowne Plaza Palo Alto, responded to this review

Hello Paul and thank you so very much for your recent patronage and kind comments about what made your stay so enjoyable. Our employees are GREAT and ever striving to deliver genuine customer service at every opportunity...and I'm so glad you enjoyed our pool!!! It is a great pool and pool deck...so easy to relax and enjoy a peaceful afternoon.... More

California
Top Contributor
137 reviews 137 reviews
110 hotel reviews
115 helpful votes 115 helpful votes
3 of 5 stars Reviewed August 7, 2014

Our pet-friendly room was to the left of the hotel entrance, in a wing with a cobbled floor (noisy with luggage being pulled along, but it was very uncrowded in our wing on a Friday night). Even though our walkway was not enclosed and opened directly to the outside air, the soundproofing in our room and the fact that the... More

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Matt S, General Manager at Crowne Plaza Palo Alto, responded to this review

Thank you so very much for choosing to stay with us on your recent trip to Palo Alto and I'm glad we were able to be your pet friendly option and that your guestroom was quiet and enjoyable. The Creekside is a nice hotel, yet I'm glad you were able to enjoy our great employees, nice large pool and fast... More

Sao Paulo, SP
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed August 1, 2014

The hotel staff is really friendly and helpful (unlike in many hotels of this chain), as well as fair: I had received a different info at check-in about my fare for the second day of stay in relation to what I found on the bill, and without hesitating they discounted the exceeding amount. A plus of the hotel is the... More

Was this review helpful? Yes 1
Clearwater, FL
Top Contributor
140 reviews 140 reviews
44 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed July 28, 2014

The service at this hotel should work harder to overcome the obvious flaws in the property, but they do not. We stayed for over a week visiting our son at Stanford. The front desk people were curt, clipped and not very accommodating of special requests. The hotel is older and had a recent cursory reno to bring it up to... More

Was this review helpful? Yes
Matt S, General Manager at Crowne Plaza Palo Alto, responded to this review

Thank you so very much for your feedback! It allows us the opportunity to take a look at our operation and improve. We are currently making many training efforts with our employees to ensure they are consistently delivering authentic hospitality to all of our guests. And regarding your comments about the physical aspect of your guestroom in which you stayed,... More

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Additional Information about Crowne Plaza Palo Alto

Address: 4290 El Camino Real, Palo Alto, CA 94306
Phone Number:
Location: United States > California > Palo Alto
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Palo Alto 3.5*
Number of rooms: 194
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Also Known As:
Crowne Plaza Palo Alto Hotel Palo Alto
Palo Alto Crowne Plaza

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