We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Palo Alto

Hotel website
Hotel deals
4290 El Camino Real, Palo Alto, CA 94306
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Crowne Plaza Palo Alto
Professional photos View all
Browse nearby
Crowne Plaza Palo Alto
Crowne Plaza Palo Alto
Crowne Plaza Palo Alto
Add Photo

361 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    127
    114
    73
    30
    17
See reviews for
59
38
28
194
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (361)
  • Mar-May only
    (95)
  • Jun-Aug only
    (103)
  • Sep-Nov only
    (98)
  • Dec-Feb only
    (65)
All months
1 review
5 of 5 stars Reviewed yesterday NEW

We had a great evening of cocktails and dinner. We sat in the bar area. We were served by Luisa, Marcos, and Javier who were very gracious hosts. The service was excellent. We have stayed overnight many times, to our disappointment the hotel was booked the evening we were there. But that did not stop us- we went anyway. The... More 

Was this review helpful? Yes
Fullerton, California, United States
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

We reserved approximately 50 nights for the guests that were attending my son's wedding. They were great in working with us as there were changes to our list to just a few days before the wedding. Our guests were greeted when arriving with a bag that the hotel staff passed out for us. The manager, Elias and his staff went... More 

Was this review helpful? Yes
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Thank you very much for recognizing our Manager Elias and rest of his team! We truly appreciate you choosing to stay at our hotel for your son's wedding. We realize there are other hotel choices in the area and therefore we strive to provide the best service possible. We are glad to hear you had an enjoyable stay and hope... More 

New York City, New York
1 review
5 of 5 stars Reviewed 1 week ago

Top notch and very attentive. Fantastic attention to detail. Would reccomend to organizers. I run 5 or 6 events per year in northern california in the high-tech industry and our first choice is normally the Crowne Plaza. Jenny, Lenny, Arturo and Pedro are fantastic.

Was this review helpful? Yes
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Wow! Thank you so much for recognizing our team members! We are so glad to hear they were able to make your event a successful one. Thank you for recommending our hotel to other organizers. We appreciate it! More 

Atlanta, Georgia
5 of 5 stars Reviewed 1 week ago

I stayed here a few years ago and it was good. However, they have done some upgrades and the look is even better. They provide shuttle service and Steve, the shuttle driver, really took care of me and my team!

Was this review helpful? Yes
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Thank you very much for recognizing Steve, our shuttle driver. His knowledge of Palo Alto and Stanford is amazing! Steve provides all the answers on where to dine, shop, and interesting places to see. We appreciate you and your team staying with us! More 

Sunnyvale
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is located in the city where we live, so it was an unusual circumstance that we stayed there. But we absolutely loved it. We've been traveling a lot recently and our experience at Crowne Plaza in Palo Alto compared very favorably with other places that we have stayed. The service was outstanding. Everyone that we interacted with was... More 

Was this review helpful? Yes
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

We are elated to hear you that you stayed in our Beatles Suite and enjoyed the memorabilia! Our Sunday brunch is very popular with locals and we are glad to hear you will be back. Thank you for staying with us! More 

3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My son is getting married in Menlo Park and I needed several rooms (29) for out of town guests who are coming from 5 different states. The staff there - Ronnie, Rachel, and Elias have gone above and beyond to help me block the rooms, accommodate me with cribs, handicap accessible rooms, putting gift bags in the rooms, etc. and... More 

Was this review helpful? Yes
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

We truly appreciate the 5 star review you gave us, especially for recognizing key members that helped you out. We understand weddings sometimes require more attention and are glad to hear we were able to deliver! Thank you for staying with us! More 

Melbourne, Australia
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The problem with silicon valley is that even crap hotels can charge astronomical rates for you to stay there. At around USD500 a night on average, this place sits below most 3 star hotels in Aust. For the same money, I can rent a 5+ star hotel in a prime location with a happening bar, but not here. The rooms... More 

Was this review helpful? Yes
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

We regret your stay with us was not satisfactory for the price you paid. We are remodeling various areas of the hotel, such as the bar/lounge and restaurant. We appreciate you recognizing our staff. Thank you for staying with us. More 

Toronto, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

I work for one of the big local IT product companies (in another country!) and have been traveling to the Valley for many years. I have stayed in a lot of different hotels, but none come even close to the mind-boggling customer service at the Crowne Plaza Cabana in Palo Alto. I can't recommend this place enough. There were so... More 

Was this review helpful? Yes
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Thank you so much for your wonderful comments on our staff! You made our day! We realize there are many hotels to choose from in the area and are delighted to hear that you will be back. More 

Santa Rosa, California
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 weeks ago

My friend and I have stayed at the Crowne Plaza twice now for concerts at Shoreline. At the risk of wrecking our coup, highly recommend it in general but especially if you're going to a concert. Easy cab ride to and fro, there was talk of a hotel shuttle but it's not available currently (how awesome would that be?) because... More 

Was this review helpful? Yes
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Thank you so much for your wonderful comments on our staff! You made our day! We realize there are many hotels to choose from in the area and are delighted to hear that you will be back. More 

Portland, Oregon
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were very happy with our choice of the Crowne Plaza in Palo Alto. The hotel was in a convenient location and everyone from check in to support staff were extremely friendly and helpful. (this was one of the key reasons for my 5 star rating). If you book online the website offers you a potential upgrade if available for... More 

Was this review helpful? Yes
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

We are glad to hear you were very happy with our location and friendly staff. We are sorry that your on-line reservation request for an upgrade was not offered at check-in. We will be sure to follow up on what happened to ensure we are able to provide an upgrade if available at check-in. More 

Questions? Get answers from hotel staff and past guests. Ask a question

222 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (74)
Viewed
Bathroom (12)
Viewed
Room/suite (27)
Viewed
Hotel & grounds (14)
Viewed
Other (21)

Management photos: Courtesy of the property manager

Viewed
All management photos (148)
Viewed
Hotel & grounds (26)
Viewed
Room/suite (83)
Viewed
Business center/function rooms (7)
Viewed
Pool/beach area (4)
Viewed
Bathroom (5)
Viewed
Dining (10)
Viewed
Other (13)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay