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All 26 Palo Alto hotels

Crowne Plaza Palo Alto

3.5 of 5 Hotel   |   4290 El Camino Real, Palo Alto, CA 94306
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Ranked #10 of 26 Hotels in Palo Alto
A recent review
3 of 5 stars reviewed 1 week ago
emilyisfly Chicago, Illinois
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300 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Well, I have to say that this wasn't my favorite experience. The hotel is fine and located in a nice area of Palo Alto. Upon entering my room (a king near the pool) I felt weird wandering down the hallway then having to step outside onto a walkway above the back parking lot to access my room (A King Poolside).... More

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Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Thank you for staying with us and taking the time to write a review. We are remodeling the walkway by the pool to make it more attractive. We are also remodeling our ballroom, restaurant and lounge next month. Although our rooms were refreshed three years ago, we regret that you felt it was done in the 90s. We will be... More

Washington DC, District of Columbia
Contributor
13 reviews 13 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Looks nice checking in, & the "physical plant' seems attractive, outdoor pool, etc. But while we had had made reservations some time ago, checked in late & were placed (after some discussion between younger female clerk & cranky older boss) what was likely the worst room in the motel, on 2nd floor & totally depressing. Off elevator, you have to... More

Was this review helpful? Yes 1
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

We apologize for the inconvenience you experienced. We are always striving to improve our service and have discussed your comments with our team so this does not happen again. Later this year, we are remodeling areas of the hotel such as the corridor that you went through. This will brighten up the area. Sincerely, Norm O., Asst. GM More

Northern California
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 19, 2014

Stayed here whole touring colleges. A little farther from the hubbub of Palo Alto than I would have liked. The rooms were immaculate and the public spaces were very clean also. Service was friendly and professional. Paid parking but secured a room with king bed for $154.00 not bad for this area. Nice pool, small fitness center but adequate. Overall,... More

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Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Thank you for staying with us while visiting colleges. Stanford University is about three miles from us and therefore many college teams stay here when playing Stanford. Great to hear you found the Crowne Plaza Palo Alto to your liking! Best regards, Norm O., Asst. GM More

Brisbane
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed October 10, 2014

Stayed here from 23rd-29th September 2014. Our room located at the ground floor facing the pool and handy with parking too.The room was great, top notch EXCEPT a closet in the bathroom whose door constantly got tangled up with bathroom door!! Poor designed! However, the service from the staffs especially at the restaurant and the bistro were superb and beyond... More

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Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Thank you for your wonderful comments on our poolside room. We also understand the issue with the bathroom door next to the closet door. We are looking at a different closet door style to resolve this problem. Our restaurant staff appreciated you calling them amazing!! Best regards, Norm O., Asst. GM More

El Dorado Hills, California
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 5, 2014

I stayed here with my family Oct 3-5. The hotel is in a great location with lots of restaurants around ( walking distance ). The rooms and the service was top notch. The checking was smooth and quick and the rooms very comfortable. The property has a superb pool area for relaxing and the kids loved it. There are nearby... More

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Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

We appreciate your positive comments on our service, hotel and location. Our pool is the largest in the area and was a popular hangout for our guests during the recent hot weather. Best regards, Norm O., Asst. GM More

Bloomington, IN
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed October 5, 2014

We booked the hotel because it was the site of my husband's reunion events. That said, it was definitely convenient, but not a good value or up to Crowne Plaza standards. The hotel has a large parking area in front and a huge pool area in back, and large lobby areas in between. Our room was fairly large as well.... More

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Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

We sincerely apologize for not meeting your expectations. We do appreciate you taking the time to provide us with details of your recent stay with us. We have taken your comments to our team and are working on the areas you mentioned. Sincerely, Norm O., Asst. GM More

Greensboro,North Carolina
Contributor
14 reviews 14 reviews
12 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed October 3, 2014

My wife and I attended a high-school reunion there in Late September. All the usual big hotel convention-oriented amenities are at this gigantic Crowne Plaza, just be careful of where your room is as when a convention is on the noise can be sleep disturbing day or night. There are quite a few smaller chain-run hotels close by. We found... More

Was this review helpful? Yes 1
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

We are very sorry your missing item was not found. I have discussed this with our Executive Housekeeper and the front desk team. We do take these seriously and have a procedure in place to locate any missing items. Sincerely, Norm O., Asst. GM More

Wokingham, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 2, 2014

We stayed at the Crowne Plaza for 4 days whilst my wife was working in the area for HP. The location is very good, a 5 minute drive to work for my wife and there is a nice shopping area just a 10 minute stroll away from the hotel with a few supermarkets and plenty of restaurants to choose from.... More

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Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Thank you for mentioning Steve, our extra special shuttle driver at the Crowne Plaza Palo Alto. Your comments made his day! Best regards, Norm O., Asst. GM More

Redlands, California
2 reviews
5 of 5 stars Reviewed September 29, 2014

I stay at this hotel when i was visting friends in Palo Alto. The staff was great Kaleen and Lee were very nice and welcoming when I check in .The restaurant food was awsome .Room was nice and clean .

Was this review helpful? Yes
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

We are delighted with your comments on Lee and Kaleen. We strive to provide a welcoming check-in and it looks like they did a great! We have a new chef and menu, so very glad to hear the food was awesome! Best regards, Norm O., Asst. GM More

London, United Kingdom
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 24, 2014

Stayed here for 4 nights for a business trip. Hotel was as expected, not outstanding but comfortable rooms which are clean and tidy. The bedroom had 2 queens sized beds which were very comfortable. Good size bathroom with toiletries and plenty of towels. The wifi here is also very reliable. Full sized fridge in room which was handy to fill... More

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Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Thank you for choosing the Crowne Plaza Palo Alto for your business trip. We are pleased that our hotel worked out fine for you. We are upgrading our breakfast and hope you will be able to return to see the change. Sincerely, Norm O., Asst. GM More

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Additional Information about Crowne Plaza Palo Alto

Address: 4290 El Camino Real, Palo Alto, CA 94306
Phone Number:
Location: United States > California > Palo Alto
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Palo Alto 3.5*
Number of rooms: 194
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Also Known As:
Crowne Plaza Palo Alto Hotel Palo Alto
Palo Alto Crowne Plaza

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