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All 24 Palo Alto hotels

Crowne Plaza Palo Alto

3.5 of 5 Hotel   |   4290 El Camino Real, Palo Alto, CA 94306
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66%
Ranked #12 of 24 hotels in Palo Alto
A recent review
3 of 5 stars reviewed 5 days ago
LynnGibb Clearwater, FL
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279 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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English first
Clearwater, FL
Top Contributor
133 reviews 133 reviews
42 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The service at this hotel should work harder to overcome the obvious flaws in the property, but they do not. We stayed for over a week visiting our son at Stanford. The front desk people were curt, clipped and not very accommodating of special requests. The hotel is older and had a recent cursory reno to bring it up to... More

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London, United Kingdom
Top Contributor
64 reviews 64 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed here for two weeks during work training nearby. If you use it simply as a place to sleep and spend most of your time outside, its the perfect solution. The location of this place is perfect, very close to my office, perfectly in the middle from the two main night spots nearby - University Ave in Palo Alto... More

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Richmond, Virginia
1 review
2 of 5 stars Reviewed 3 weeks ago

1) Front desk people do not know what they are doing when they check you in. The guy seemed very confused in what to do said that my credit card is not approving, but he'll change it to cash and try to run my card later because the system seems to be down. 2) For the amount I paid my... More

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IHGCare, Guest Relations Manager at Crowne Plaza Palo Alto, responded to this review

Dear Tony P, Thank you for writing a detailed review following your recent stay. While we are glad that you found our location convenient, it is regrettable that the level of service and room quality did not live up to your expectations. Please accept our sincerest apologies for the shortcomings you have experienced. We value you as one of our... More

Oakland, California
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We made a reservation to stay 3 nights in a regular room, and changed it to two nights in a suite. When we arrived our "suite" only had a curtain separating the two rooms. We had to have that changed - they really shouldn't call that a suite. They put us in the 900 square foot suite, so that made... More

Was this review helpful? Yes 1
Cambridge, Massachusetts
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 25, 2014

I used this hotel because it was 'headquarters' for the conference I was attending at Stanford. My request for a room on a high floor by email two months earlier was ignored. When I checked in, I assigned to a room on the fifth floor and I was told the only room left was on the first floor. Turns out... More

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IHGCare, Guest Relations Manager at Crowne Plaza Palo Alto, responded to this review

Dear Ellen K, Thank you for taking the time to review our hotel. I am delighted that you found the service provided by our staff commendable. I am sorry to hear about your experience with room assignment and that you were not able to enjoy our pool. On the other hand, I am glad that our front desk was able... More

1 review
5 of 5 stars Reviewed June 25, 2014

Had my family stay there a few days ago. Frances & Lee took really great care of my family and gave them great recomendation of places to visit and eateries. The room was really nice. My parents & brother, were by the swimming pool and they had a really nice patio outside the room. Will be back for another visit,... More

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Irvine, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 22, 2014

Lets Itemize the problems. - Two rude front desk clerks, They say they don’t have a room, I request, and 10 minutes later I hear they offer a nice room to the later arriving guest. - Room light not working, have to walk back all the way to the front desk they call the maintenance to come and turn on... More

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IHGCare, Guest Relations Manager at Crowne Plaza Palo Alto, responded to this review

Dear Kevin F, Thank you for taking the time to review our property. I am very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional details regarding your... More

Albuquerque, New Mexico
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed June 21, 2014

Hotel was probably grand in its heyday but now it is faded and dated. We stay there only because it is well located between Stanford and Castro Street restaurants. Rooms are clean. Maid service and front desk service are both reluctant and "I'm going to do as little as I possibly can." There is a HIlton Garden Inn about a... More

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IHGCare, Guest Relations Manager at Crowne Plaza Palo Alto, responded to this review

Dear jbabq, Thank you for staying with us and leaving such a detailed review. We are glad you liked our convenient location. I am deeply sorry you found our hotel less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve. If there is anything we... More

McKinney, Texas, United States
Top Contributor
67 reviews 67 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed June 19, 2014

This was a (relatively speaking) bargain hotel in an otherwise very expensive town. It's older and looked like a fun place in its heyday. (Case in point: they advertise that the Beatles stay there (before they were big)!) For the price, it was just fine. The bar is small. The restaurant is lame (cafeteria feel). The free coffee in the... More

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Matt S, General Manager at Crowne Plaza Palo Alto, responded to this review

Hello Sara S. Thank you for choosing to stay with us on your recent trip to Palo Alto. As a valued guests, we appreciate all your feedback and welcome any opportunity to improve. I apologize you felt the bar was small and the restaurant was not inviting. We are in the process of beginning property renovations and one of the... More

Boise, ID
Top Contributor
100 reviews 100 reviews
23 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed June 2, 2014

If you go down Camino Real, your notice that about the only hotels are actually motels that were built in the 60s. Its sort of strange but the owners make out like bandits. Crowne Plaza was my first time visit and while the hotel building is oldish, the rooms were okay. They really need to have a nice desk and... More

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IHGCare, Guest Relations Manager at Crowne Plaza Palo Alto, responded to this review

Dear PorscheBoxster, Thank you for choosing our hotel during your recent travel to Palo Alto. I am glad to read that you enjoyed the breakfast included in your room and surely our staff will be delighted to know about your positive comment towards them. As one of our valued guests, we appreciate all your feedback and we certainly welcome any... More

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Additional Information about Crowne Plaza Palo Alto

Address: 4290 El Camino Real, Palo Alto, CA 94306
Phone Number:
Location: United States > California > Palo Alto
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Palo Alto 3.5*
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Also Known As:
Crowne Plaza Palo Alto Hotel Palo Alto
Palo Alto Crowne Plaza

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#7 Family Hotel in Palo Alto
Hotel Class
Official Description (provided by the hotel)
Discover all that Silicon Valley has to offer at the beautiful and comfortable Crowne Plaza Cabaña Hotel & Resort. You will find legendary comfort and modern luxury at one of the most premiere locations in Palo Alto. Affordable elegance and hospitality are waiting for you. After spending a full day browsing Palo Alto s charming boutiques, art galleries, and Stanford University, only 2.5 miles away, retreat to one of our 194 guest rooms decorated with casual Californian elegance and superb views of the peninsula or of the Santa Cruz Mountains. Guests will experience the height of relaxation with our Crowne Plaza Sleep Advantage Program, which includes: Comfortable New Beds, Sleep Amenities, and Guaranteed Wake-Up Call. Revitalize in the morning with our in-room coffee maker and complimentary gourmet coffee. The Crowne Plaza Cabaña Hotel & Resort is also proud to be one of the premiere certified 'Green' Hotels in Santa Clara County. Steeped in history, tradition and elegance, the Crowne Plaza Cabaña Hotel & Resort combines luxurious amenities of a vacation destination with all the high tech necessities of today's savvy business traveler. Surrounded by World Headquarters of HP, Google, SAP, Intuit, Sun Microsystems, & Yahoo, just to name a few. Come and enjoy what is the talk of the Silicon Valley, the 'new' Crowne Plaza Cabaña Hotel & Resort Palo Alto. ... more   less 
Number of rooms
194

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