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Crowne Plaza Palo Alto

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4290 El Camino Real, Palo Alto, CA 94306
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Crowne Plaza Palo Alto
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Crowne Plaza Palo Alto
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331 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Blue Springs, Missouri
Contributor
19 reviews 19 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

For a hotel designed by Doris Day, it was oddly lacking mirrors. Besides one bathroom mirror, the only mirror in the room was a small circular one at man height. We had a room on bonus points, nicely away from the elevator. One housekeeping fiasco. ..I left a tip, as always. We returned from a long day out to find... More 

Was this review helpful? Yes
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

We sincerely apologize for the housekeeping issue and the cabinet door. Your comments have been discussed with both our housekeeping managers and Chief Engineer. You may have missed our full length mirror since it is on the closet door. Thank you for acknowledging our friendly staff. Best regards, Norm O. AGM More 

Fox Island, Washington
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed at this lovely propery four nights. I was pleasantly greeted the moment I got out of my cab. Every employee greeted me with a smile. My checkin process was flawless with Marisa,Tiffany, Sandy and Charles. My room was ready hours prior to my checkin time. My room was spacious, spotless, and stocked with delicious smelling shampoos, soaps etc..... More 

Was this review helpful? Yes
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Thank you so much for honoring all our team members on your review! We strive to provide the type of service you described and have recognized our employees for doing so. We shared your comments with our entire team and they were very happy to hear about your experience. Thank you for staying with us! More 

New York City, New York
Senior Contributor
37 reviews 37 reviews
32 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Ok place - you get what you pay for. Room was fine, it's a basic place. Was clean. Not really in a great walking area to restaurants, etc. Would stay somewhere different next time. Service at front desk was very nice. Didn't like the fluorescent light outside my window, was bright in my room all night.

Was this review helpful? Yes
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Thank you for staying with us and mentioning the front desk team's service. We have made adjustments so that the light outside does not affect inside the room. More 

San Bruno, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I spend 2 nights in the Crowne because my house need some repairs, the staff was wonderful, my 2 kids were running everywhere (being kids) and staff was so patience and very friendly. Love the experience. I will definitely coming back and recommendation to any one to come and stay here.

Was this review helpful? Yes 1
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

We appreciate your kind comments regarding our friendly staff and how they treated your children. Thank you for recommending the Crowne Plaza Palo Alto to your friends! More 

San Diego
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is remodeled and worked well for our needs. We spent little time enjoying it as we were out with family most of the time but enjoyed the layout of the room. The bathroom has the closet inside which for us was not a problem but could be if one needed to get something from their bag.... Comfortable bed... More 

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Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

We thank you for staying with us and are glad to hear your family enjoyed the room. We are remodeling various areas of our hotel and hope you have an opportunity in the near future to see the positive changes. More 

Murrieta, California
Top Contributor
54 reviews 54 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This place is nice with either a tower room or an old fashion two story hotel that looks over the pool with parking right outside your room. it was nice to be in a motel style room with a great hotel style feeling. I was able to park my car right out side my room and not have to worry... More 

Was this review helpful? Yes 1
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

We are glad to hear you liked the different layout of our hotel. The poolside rooms are especially popular for our weekend visitors. We look forward to your return to the Crowne Plaza Palo Alto. Thank you for choosing to stay with us! More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago

We have been staying at local hotels in the Palo Alto area over the past few months. This hotel was fabulous, great service, clean, and room was quite large. Wonderful stay, will be staying again. If you have business in the area it is a great place to stay!!!

Was this review helpful? Yes
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Thank you for choosing to stay at the Crowne Plaza Palo Alto! We are glad you found the hotel wonderful and look forward to your return. More 

Denver, Colorado
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is a bit tired but a good option with comparatively cheaper price in Palo Alto. The staff was great and I enjoyed the happy hour! I bring my iPad during my trips and I wish this hotel can also provide modern service for techy travelers like me. I used Foli app on my iPad to ready digital magazines... More 

Was this review helpful? Yes
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Thank you for recommending the Crowne Plaza Palo Alto to your colleagues. We are doing property upgrades and hope you will return to see the changes. We will look into the Foli app. Thank you for bringing it our attention. More 

Santa Rosa, California
Contributor
18 reviews 18 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 weeks ago

The rooms were quite new and clean. The light coming in from the balcony at night was not cool, especially in this age. Request: cut the lights at 11 or so. We had to use towels, blankets and the robe to try and block the light. You could do this at the bottom of the curtain, but not at the... More 

Was this review helpful? Yes
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Thank you for staying with us and noting the clean room. I have discussed your comment regarding the light at night and we will work on blocking the light from entering the room. I also spoke to our Chief Engineer to have the light on the balcony shut off later in the night. More 

1 review
5 of 5 stars Reviewed 5 weeks ago

I have to make periodic trips to the Palo Alto area, and have to say that this is the best place to stay in that the staff takes the time out to make you feel at home as much as possible. They invite you into their house as a guest and actually treat you like one. If you have an... More 

Was this review helpful? Yes
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

We truly appreciate your comments regarding our staff. We especially liked that any of our staff can help resolve any issues. Thank you for choosing the Crowne Plaza Palo Alto as the place to stay for trips to Palo Alto. More 

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