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Crowne Plaza Palo Alto

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4290 El Camino Real, Palo Alto, CA 94306
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Crowne Plaza Palo Alto
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Crowne Plaza Palo Alto
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347 reviews from our community

Traveler rating
    117
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    74
    27
    16
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
16 reviews 16 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed two weeks ago at the Crown Plaza and really noticed their service. This is not the first time I stay there but it is the first time that I notice how friendly the staff was. The lady and gentleman and the front desk were very accommodating and helpful. The room was fine but I did notice the elevator... More 

Was this review helpful? Yes
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Thank you for noticing our service. Our team strives to provide friendly and helpful service so we truly appreciate your comments. In addition to renovating our elevators, we will also be working on our lounge/bar area and other public spaces. We hope you will be back and enjoy the changes. Thank you for staying with us again! More 

Fuzhou, China
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is neat and clean. The service is good. But the mattress does not support one's back well so I have backache in the morning. The mattress is thick and the duvet too light so that one sweats on the back while feels cold in the front.

Was this review helpful? Yes
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Thank you for complimenting our service and hotel cleanliness. We are sorry that the mattress was not satisfactory to you. We discussed your comment with our housekeeping managers and are inspecting all of our mattresses to ensure they are in great condition. We appreciate your business and hope to have another opportunity to serve your lodging needs. More 

San Diego, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at the hotel for a training class last week and was impressed with the service of the staff. Steve went over and above for our group when he took us on a tour of Stanford University. He made our visit super memorable. Tawanna and Marissa and Tim in the Sales Office put perfect touches on our meeting. We... More 

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Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Wow! Thank you for taking the time to mention the names of our team members that provided such wonderful service! We will be sure to recognize them for taking care of you. We also appreciate you recommending our hotel to your business associates and friends. Thank you for staying with us! More 

Menifee, California
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

It had been about six years since I lasted visited this hotel. When I booked I was holding my breath hoping that it was still a great place to stay. It did not disappoint. The lobby had a makeover and chilled water with citrus waiting to greet the weary traveler. With hectic issues with the rental car agency I told... More 

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Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

We thank you for returning to the Crowne Plaza after six years. We appreciate you taking the time to write such a positive review on our hotel and staff. We are renovating our restaurant, lounge/bar and ballroom as we strive to keep the hotel a great place to stay! More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Free wine tasting, great restaurants within walking distance...beautiful and clean rooms! The Crowne Plaza has it all! I highly recommend staying here! Super, friendly service! I ant say it enough...simply fabulous!!

Was this review helpful? Yes
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Thank you very much for recommending the Crowne Plaza Palo Alto! We truly appreciate your positive comments on our hotel and service. More 

Byron Center, Michigan
Top Contributor
76 reviews 76 reviews
35 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What a commitment to outstanding service by the staff of this hotel! They offer free shuttle service to downtown Palo Alto and Steve the driver is an incredible tour guide for this incredible area. The hotel offers wine and cheese during happy hour for free! The rooms have been remodeled with a modern flair and the beds are super comfortable.

Was this review helpful? Yes
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Thank you so much for recognizing Steve, our shuttle driver. We refer to him as "Mr. Palo Alto" for his huge knowledge of this area. We are glad to hear you enjoyed our complimentary wine and cheese that we offer Tues - Thurs evenings. Thank you for staying with us! More 

Western Australia, Australia
1 review
5 of 5 stars Reviewed 3 weeks ago

This is the second time I've stayed at the Cabana and both times I have been impressed at the friendliness of the staff and their consistent desire to ensure you are looked after. Special call outs to Tiffany, Charles, Patrick and Steve. A key item for me personally is that the rooms are larger than normal and provide a comfortable... More 

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Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Thank you very much for choosing the Crowne Plaza Cabana for your business travels. We enjoyed reading about your "special call outs" to several our team members! We look forward to your return! More 

Port Orchard, Washington
1 review
5 of 5 stars Reviewed 3 weeks ago

This is a great hotel. Clean, well furnished. The service was extraordinary. The restaurant menu was narrow, but the food was exceptional with great daily specials from a top notch chef. From the valet parking to amazing service, this is my first choice in Palo Alto.

Was this review helpful? Yes
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Thank you very much for making our hotel your first choice for your business travel. We appreciate your positive comments on our service and the restaurant's daily specials! We look forward to your return! More 

Palo Alto, California
1 review
5 of 5 stars Reviewed 4 weeks ago

What a wonderful surprise to come to our room and find the wine and appetizers. All your team at the Cabana are genuinely magnificent and dedicated to providing top notch service to your guests. I have stayed at the hotel a number of times on business and always extremely satisfied. Thanks for making this stay extra special.

Was this review helpful? Yes
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Thank you for choosing our hotel for your business trips. We realize there are several hotel choices available and hope our dedicated effort to provide the best service possible helped you in your decision. More 

San Jose, California
1 review
5 of 5 stars Reviewed 4 weeks ago

This hotel is excellent in customer service! Everyone is really kind. I would recommend this hotel to anyone looking to spend a weekend. Great location for restaurants! Down the street from Stanford and university ave! Overall I'd come back to this hotel!

Was this review helpful? Yes
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

We truly appreciate your positive comments on our hotel. Our staff enjoyed hearing about their kind service. We look forward to your return! More 

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