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All 24 Palo Alto hotels

Crowne Plaza Palo Alto

3.5 of 5 Hotel   |   4290 El Camino Real, Palo Alto, CA 94306
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Ranked #12 of 24 Hotels in Palo Alto
A recent review
5 of 5 stars reviewed 3 days ago
AussiesTCP3 Melbourne, Australia
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286 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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English first
Melbourne, Australia
Contributor
18 reviews 18 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I was given a lovely room by the pool with opening doors onto a grassed area. The room was clean and quiet and had car parking right at the door. The service I experienced from all staff was outstanding and began with the car park attendant when I arrived on Thur 11th. Not only did she help with my luggage... More

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Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Hello Aussies TCP3, We enjoyed reading your nice comments about your experience at the Crowne Plaza Palo Alto. We strive to provide the type of extra service that make our guests' stay memorable. Thank you for choosing our hotel! Sincerely, Norm O., Asst. GM More

Bangalore, India
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had a pleasant stay for 10 nights in June. I have almost stayed in all Marriott and IHG's properties at El Camino and found this hotel pretty good. Restaurant , gym and other facilities are quite good and well maintained. Staff is courteous and food is good.

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Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Hello Sam 1336, Thank you for choosing the Crowne Plaza Palo Alto for your visit to our area. We realize you have many hotel choices and are delighted that you found our hotel to your satisfaction. Sincerely, Norm O., Asst. GM More

Georgia
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed recently for business, and while the price is high, it is to be expected of the area. My room was on the 5th floor and was nice enough with a view and amenities, but the shower head was broken. When you adjusted the nozzle, the cover for the hole into the tile, and wall, just hung off and created... More

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Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Thank you for staying with us again. We truly appreciate you choosing the Crowne Plaza Palo Alto for your business trips. We sincerely apologize for any inconvenience you experienced while here. The pool hours are limited so that guests staying in rooms along the pool are not disturbed. Best regards, Norm More

Beaverton, Oregon
Contributor
15 reviews 15 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed three nights while working at Stanford and had excellent service. The room was spacious and quiet! Really, I did not hear anything during the night. The room, on the third floor, looked out over the roof, but the view was not a concern since I was not there for vacation. Room service was prompt and the quality was... More

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Matt S, General Manager at Crowne Plaza Palo Alto, responded to this review

Hello bruin09, Thank you so much for taking the time to review your recent stay with us. I am pleased to hear that you enjoyed your time at Crowne Plaza Palo Alto. We strive to provide every guest a memorable experience through dedicated service and passionate team members. I will be sure to share your kind words with our shuttle... More

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 10, 2014

The Crowne in Palo Alto is a great location, clean and quite hotel that is perfectly located in Palo Alto. Pool is fantastic, and the staff is very friendly, courteous and professional. 10 minutes from Stanford and easy access to 101. Again...the pool area is fantastic!!!! Rooms are updated nicely and the beds are very comfortable. You can't go wrong... More

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Matt S, General Manager at Crowne Plaza Palo Alto, responded to this review

Hello Paul and thank you so very much for your recent patronage and kind comments about what made your stay so enjoyable. Our employees are GREAT and ever striving to deliver genuine customer service at every opportunity...and I'm so glad you enjoyed our pool!!! It is a great pool and pool deck...so easy to relax and enjoy a peaceful afternoon.... More

California
Top Contributor
132 reviews 132 reviews
107 hotel reviews
111 helpful votes 111 helpful votes
3 of 5 stars Reviewed August 7, 2014

Our pet-friendly room was to the left of the hotel entrance, in a wing with a cobbled floor (noisy with luggage being pulled along, but it was very uncrowded in our wing on a Friday night). Even though our walkway was not enclosed and opened directly to the outside air, the soundproofing in our room and the fact that the... More

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Matt S, General Manager at Crowne Plaza Palo Alto, responded to this review

Thank you so very much for choosing to stay with us on your recent trip to Palo Alto and I'm glad we were able to be your pet friendly option and that your guestroom was quiet and enjoyable. The Creekside is a nice hotel, yet I'm glad you were able to enjoy our great employees, nice large pool and fast... More

Sao Paulo, SP
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed August 1, 2014

The hotel staff is really friendly and helpful (unlike in many hotels of this chain), as well as fair: I had received a different info at check-in about my fare for the second day of stay in relation to what I found on the bill, and without hesitating they discounted the exceeding amount. A plus of the hotel is the... More

Was this review helpful? Yes 1
Clearwater, FL
Top Contributor
139 reviews 139 reviews
44 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed July 28, 2014

The service at this hotel should work harder to overcome the obvious flaws in the property, but they do not. We stayed for over a week visiting our son at Stanford. The front desk people were curt, clipped and not very accommodating of special requests. The hotel is older and had a recent cursory reno to bring it up to... More

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Matt S, General Manager at Crowne Plaza Palo Alto, responded to this review

Thank you so very much for your feedback! It allows us the opportunity to take a look at our operation and improve. We are currently making many training efforts with our employees to ensure they are consistently delivering authentic hospitality to all of our guests. And regarding your comments about the physical aspect of your guestroom in which you stayed,... More

London, United Kingdom
Top Contributor
71 reviews 71 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 27, 2014

I stayed here for two weeks during work training nearby. If you use it simply as a place to sleep and spend most of your time outside, its the perfect solution. The location of this place is perfect, very close to my office, perfectly in the middle from the two main night spots nearby - University Ave in Palo Alto... More

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Richmond, Virginia
1 review
2 of 5 stars Reviewed July 9, 2014

1) Front desk people do not know what they are doing when they check you in. The guy seemed very confused in what to do said that my credit card is not approving, but he'll change it to cash and try to run my card later because the system seems to be down. 2) For the amount I paid my... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Palo Alto, responded to this review

Dear Tony P, Thank you for writing a detailed review following your recent stay. While we are glad that you found our location convenient, it is regrettable that the level of service and room quality did not live up to your expectations. Please accept our sincerest apologies for the shortcomings you have experienced. We value you as one of our... More

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Additional Information about Crowne Plaza Palo Alto

Address: 4290 El Camino Real, Palo Alto, CA 94306
Phone Number:
Location: United States > California > Palo Alto
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Palo Alto 3.5*
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Also Known As:
Crowne Plaza Palo Alto Hotel Palo Alto
Palo Alto Crowne Plaza

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