We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Palo Alto

Hotel website
Hotel deals
4290 El Camino Real, Palo Alto, CA 94306
Special Offer
Save 10-30%
Book on
TripAdvisor
Trusted partner. We work with getaroom to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Professional photos
Crowne Plaza Palo Alto
View Map
Add Photo Write a Review

398 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    147
    124
    74
    34
    19
See reviews for
68
42
30
210
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (398)
  • Mar-May only
    (95)
  • Jun-Aug only
    (140)
  • Sep-Nov only
    (98)
  • Dec-Feb only
    (65)
All months
Houston, Texas
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I don't hate staying here only the quality for the rate. A $300/night hotel should not be this shabby. It is clean but needs a make over. The room interior is like a upscale Motel 6. Insult to injury lol the staff did not refill my coffee once at breakfast even though I read at my table a good 15... More 

Was this review helpful? Yes
sacramento, California
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Room located on second floor behind front glass curtain wall of hotel. Nice quiet room, if a little dated. Very heavy fire door to open to get to gallery on which room located. Nice restaurant with excellent customer service. Parking expensive, but lot not big enough.

Was this review helpful? Yes
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Thank you for taking the time to write your review about your experience with us. I have shared comments with our team. We are delighted to hear to enjoy your food and service with us. We understand your concerns about parking. Thank you for staying with us. More 

1 review
4 of 5 stars Reviewed 1 week ago

I only stayed overnight for business but in that short time I noticed the exceptional customer service and attention to detail. The staff were exceptional professional and genuinely friendly and helpful. The room was very comfortable and had some extra niceties that stood out as a more welcoming room. I had breakfast in the dining room and had exceptional service... More 

Was this review helpful? Yes
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Wow, thank you for sharing your experience with us. We are thrilled you were here during our Starbucks opening day promo. Your comments have been shared with Gisela and our team and they were thrilled that we were able to make your experience enjoyable. We are happy you were able to stay with us and hope to see you soon... More 

Calistoga
Level Contributor
72 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
2 of 5 stars Reviewed 1 week ago

The Crowne Plaza Palo Alto is a poorly run hotel. I would avoid it all costs. Rooms run $300 per night and are comparable to motels costing half as much. Service in the restaurant is glacial. Hello, can I get another glass of water please!

Was this review helpful? Yes
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

We sincerely apologize about your experiences during your stay. We have shared and will address your concerns with our teams, especially in the restaurant. Thank you for taking the time to write your review. More 

Elk Grove, California
1 review
4 of 5 stars Reviewed 1 week ago

We always enjoy the Cabana/Pool Resort feel and scenery! We especially love the staff and their hospitality and service! This staff of friendly,helpful and great net workers is attributed to great management in Charlie,and Dylan at the front desk and Food & Beverage Managers such as Johnathan Araujo who make you feel at home. His stellar staff of Maria, Luisa,... More 

Was this review helpful? Yes
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

We delighted to hear about your experience with us. We are very proud of our team, and have shared your wonderful comments with them, including Jonathan. They have been recognized for their awesome service and they were thrilled to be able to make your experience enjoyable. We look forward to seeing you again. Thank you for sharing your experience and... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I enjoyed my stay on this very clean and homelike hotel accommodations. This was multiplied by the friendly staff. Thanks to Manny, Dennis, and Steve for providing my team a hotel-Stanford-hotel trips in the morning and afternoon for five days. Thanks for the great accommodation.

Was this review helpful? Yes
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

We are delighted to hear about your experiences with us. We have shared your comments with our team, and they are thrilled to have made your stay more enjoyable. Thank you for staying with us and hope to see you soon. More 

Basel, Switzerland
Level Contributor
186 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Staff are friendly & helpful but the hotel itself is pretty average. The $400 per night rooms are nothing special & I was surprised that the mini bar was empty, with the hotel not even providing bottles of complimentary water. This combined with a $12/day charge for surface parking is a rip-off. Disappointing.

Was this review helpful? Yes
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Thank you for sharing your experience with us. We sincerely apologize that you found the hotel less than satisfying. We are happy to hear that your enjoyed our team and found our team friendly and helpful. We understand your concerns about parking. We appreciate your comments. More 

New York City, New York
Level Contributor
9 reviews
5 of 5 stars Reviewed 2 weeks ago

The staff is efficient, friendly and always eager to be of help--that begins with the front desk and includes the restaurant wait staff, housekeepers, etc. My rooms have always been nicely decorated and the amenities terrific. I especially appreciate the complimentary car service to get around locally. There are always some additional extras, like a wine tasting, fresh baked cookies,... More 

Was this review helpful? Yes
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Wow, we are delighted to hear about your experience with us. We are very proud of our team, and have shared your wonderful comments with them. We are glad you were able to enjoy the many amenities that the hotel has to offer. Thank you for sharing your comments and look forward to seeing you next year. More 

Morgan Hill, California
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We were fortunate to make a return visit to the Crowne Plaza Palo Alto for the Bank of the West tennis tournament and once again, we were greeted by an incredibly thoughtful and well trained staff. In particular, we would like to acknowledge the time and care that Dillon took while checking us into our beautiful poolside cabanna room (where... More 

Was this review helpful? Yes
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Wow, thank you for sharing your many wonderful comments about our team, the hotel and food. We are thrilled you were able to enjoy the many amenities that the hotel has to offer. Your experience has been shared with our team, and they are happy that they were able to make your stay more enjoyable. They all have been recognized... More 

San Marcos, California
1 review
5 of 5 stars Reviewed 3 weeks ago

Had a fantastic stay here in early August 2015. Property was beautiful and very clean, buffet breakfasts were outstanding, beds & linens were super comfy, the amenities (including the 11 ft deep pool!) were great, and the staff were all simply amazing - professional, helpful, kind and engaging with our two girls, and extremely serviceful. Special thanks to Jonathon, Martha... More 

Was this review helpful? Yes
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Thank you for recognizing our team in your review! You made their day! We are glad to hear you and your family had a wonderful stay with us. See you next year! More 

Questions? Get answers from hotel staff and past guests. Ask a question

418 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (81)
Viewed
Pool/beach area (3)
Viewed
Dining (1)
Viewed
Bathroom (12)
Viewed
Room/suite (27)
Viewed
Hotel & grounds (14)
Viewed
Other (24)

Management photos: Courtesy of the property manager

Viewed
All management photos (337)
Viewed
Room/suite (197)
Viewed
Bathroom (11)
Viewed
Hotel & grounds (62)
Viewed
Business center/function rooms (16)
Viewed
Pool/beach area (10)
Viewed
Dining (19)
Viewed
Other (22)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Palo Alto
0.2 mi away
Dinah's Garden Hotel
Dinah's Garden Hotel
#3 of 26 in Palo Alto
4.5 of 5 stars 426 reviews
1.2 mi away
Creekside Inn
Creekside Inn
#9 of 26 in Palo Alto
4.0 of 5 stars 383 reviews
0.2 mi away
Homewood Suites by Hilton Palo Alto
Show Prices
Show Prices
Show Prices
0.3 mi away
Hilton Garden Inn Palo Alto
Hilton Garden Inn Palo Alto
#5 of 26 in Palo Alto
4.5 of 5 stars 75 reviews
3.3 mi away
The Westin Palo Alto
The Westin Palo Alto
#8 of 26 in Palo Alto
4.0 of 5 stars 502 reviews
3.4 mi away
The Epiphany, a Joie de Vivre Hotel
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay