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All 24 Palo Alto hotels

Crowne Plaza Palo Alto

3.5 of 5 Hotel   |   4290 El Camino Real, Palo Alto, CA 94306
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68%
Ranked #10 of 24 hotels in Palo Alto
Certificate of Excellence 2013
A recent review
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259 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

... according to a poster in the elevator. Not sure if they liked it. Average hotel with spacious rooms but getting a bit tired. Small and outdated fitness facilities. Breakfast uninspired. Rooms are expensive but comparable to similar hotels in the vicinity. Friendly staff.

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Matt S, General Manager at Crowne Plaza Palo Alto, responded to this review

Thank you so very much for taking the time to leave us a review! With honest feedback, we can take actions to improve. We have just hired a new Executive Chef and he begins soon and we are eagerly awaiting his input on our menus to ensure all meal periods have INSPIRED food and beverage offerings! Regarding our staff, thank... More

Seattle, Washington
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I stayed here on business travel and now I'm recommending that it be taken off their list of preferred locations. The hotel is in need of repair and it does not resemble the ambiance that they try to portray on their site. The pool was closed even though the outdoor pools at neighboring locations was open. Throughout the hotel many... More

Was this review helpful? Yes 1
Matt S, General Manager at Crowne Plaza Palo Alto, responded to this review

Thank you for taking the time to share your experience with us and I do apologize that we did not meet your expectations on several areas. Regarding our pool hours, I'll certainly look into extending the hours to accommodate early morning or late night usage. I will just need to find a balance between the happiness of the pool guests... More

Port Hueneme, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great stay and wonderful staff. Thumbs up also on the Crown Plaza shuttle van free parking and internet. Lots of great food close by walking distance.Thank you I give them a 10 A+ great rates Came to see my son play baseball. Stanford vs Oregon came with 8 falimy members

Was this review helpful? Yes 1
Matt S, General Manager at Crowne Plaza Palo Alto, responded to this review

Thank you so very much for choosing us as your preferred hotel while on your trip to see your son play baseball! Thank you for your feedback and we'll make sure to share it with our employees...it will brighten their day! Cheers...Matt More

Senior Contributor
44 reviews 44 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Had a nice stay here, friendly staff, but had a couple of issues. 1 left my jacket in the bar one night, asked 5 members of staff about it, promised to ask house keeping, check lost property everything, but nobody found it, until I bumped into the night security guard who said, yeh we have it, it has been in... More

Was this review helpful? Yes 1
Matt S, General Manager at Crowne Plaza Palo Alto, responded to this review

Thank you John for choosing to stay with us during your trip to the Silicon Valley and I really appreciate your feedback on your stay. Thank you for your nice comments on our employees, I do agree, we have wonderful people here who are ever striving to make our guests happy on all fronts! My apologies on how we were... More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

They quote a rate and then bate and switch to an average price per night. Even the 2 desk clerks had a different explanation for the rate discrepancy! No valet. No service. Old and dated! Check out any other hotel before you choose this one!

Was this review helpful? Yes 2
Matt S, General Manager at Crowne Plaza Palo Alto, responded to this review

Thank you for taking the time to write your review and I do apologize for any issue there was with the rate. To better help me understand what occurred, can you please e-mail me at matt.swanson@cabanapaloalto.com? I would like to understand and also find a way to make it up to you. Kid regards, Matt Swanson General Manager More

Philadelphia, Pennsylvania
Top Contributor
71 reviews 71 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

$400 a night after driving past a Four Seasons, ouch. Hotel looks as if it were updated from an original Holiday Inn from the 60's by adding a mid-rise tower in the front of the former hotel (just my guess). Definitely dated but room was clean, bed was very comfortable, heat/cooling worked well, modern tv. Desk could have used an... More

Was this review helpful? Yes 1
Matt S, General Manager at Crowne Plaza Palo Alto, responded to this review

Thank you for taking the time to give us your perspective on your stay. With it, we can learn and improve! We are actively working with our management and ownership to prioritize our areas of opportunity so we can begin to make improvements. And I'm delighted that you gave us high marks in cleanliness, heating/cooling, bed comfort, and that our... More

Philadelphia, Pennsylvania
Top Contributor
51 reviews 51 reviews
17 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Spent a few nights here during a business trip. Have some familiarity with the Crowne Plaza brand and this location is not up to the expectations based on those past experiences. Staff were nice and accommodating, hotel is older and definitely dated, signs of wear and the need for a remodel. For a basic need - room to sleep in... More

Was this review helpful? Yes 1
Matt S, General Manager at Crowne Plaza Palo Alto, responded to this review

Firstly, thank you for staying with us and secondly, thank you for your objective feedback! As you mentioned, we do have very nice employees who are ever trying to live our "One Step Ahead" service culture! Regarding showing signs of wear and tear, I appreciate your perspective and I am actively working with our management to prioritize and address our... More

Houston, Texas
Top Contributor
56 reviews 56 reviews
32 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed March 1, 2014 via mobile

I stayed at this hotel for one night which cost $459 + tax. After waiting 20 minutes to check in I was sent to a "pool room" that is a separate building at the back of the hotel. When I got there the room had not been cleaned. Ultimately the checkin took 40 minutes and I had a room that... More

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IHGCare, Guest Relations Manager at Crowne Plaza Palo Alto, responded to this review

Dear AussieBlazers, Thank you for taking the time to provide feedback on your stay. We regret to see you did not fully enjoy your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and... More

Los Angeles, California
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 28, 2014

I stayed here this week for work. The rooms are fine, but one night the fire alarm went off at 3:00 a.m. After waiting outside in the cold for 30 min. we could finally go back in. Of course it was a false alarm. I asked for a discounted rate for the night of the alarm, but was told the... More

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IHGCare, Guest Relations Manager at Crowne Plaza Palo Alto, responded to this review

Dear Nicktravelsalot, We'd like to thank you for taking the time to leave a review about your experience. It is truly unfortunate to see the fire alarm prevented you from having a better stay with us. We were glad to see the high scores for Cleanliness and Rooms. We do take these reviews seriously as they help identify areas that... More

Vancouver, Canada
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed February 11, 2014

We were here a business trip in Palo Alto and most hotels were already booked. Crowne Plaza charged $230/night plus tax and additional fees. When we first checked in they gave us a room on the ground floor. We had to leave the main building through the foyer/atrium down a hallway which was outside but enclosed with a brick lattice... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Palo Alto, responded to this review

Dear butterrum, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I am sorry we were not able to exceed or at least be at par with your expectation. This is definitely not up to our standards and we are constantly working on improving the quality of service provided.... More

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Additional Information about Crowne Plaza Palo Alto

Also Known As:
Crowne Plaza Palo Alto Hotel
Crowne Plaza Palo Alto Hotel Palo Alto
Palo Alto Crowne Plaza
Address: 4290 El Camino Real, Palo Alto, CA 94306
Phone Number:
Location: United States > California > Palo Alto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Palo Alto
#8 Business Hotel in Palo Alto
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Palo Alto 3.5*
Official Description (provided by the hotel):
Discover all that Silicon Valley has to offer at the beautiful and comfortable Crowne Plaza Cabaña Hotel & Resort. You will find legendary comfort and modern luxury at one of the most premiere locations in Palo Alto. Affordable elegance and hospitality are waiting for you. After spending a full day browsing Palo Alto s charming boutiques, art galleries, and Stanford University, only 2.5 miles away, retreat to one of our 194 guest rooms decorated with casual Californian elegance and superb views of the peninsula or of the Santa Cruz Mountains. Guests will experience the height of relaxation with our Crowne Plaza Sleep Advantage Program, which includes: Comfortable New Beds, Sleep Amenities, and Guaranteed Wake-Up Call. Revitalize in the morning with our in-room coffee maker and complimentary gourmet coffee. The Crowne Plaza Cabaña Hotel & Resort is also proud to be one of the premiere certified 'Green' Hotels in Santa Clara County. Steeped in history, tradition and elegance, the Crowne Plaza Cabaña Hotel & Resort combines luxurious amenities of a vacation destination with all the high tech necessities of today's savvy business traveler. Surrounded by World Headquarters of HP, Google, SAP, Intuit, Sun Microsystems, & Yahoo, just to name a few. Come and enjoy what is the talk of the Silicon Valley, the 'new' Crowne Plaza Cabaña Hotel & Resort Palo Alto. ... more   less 
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