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Crowne Plaza Palo Alto

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4290 El Camino Real, Palo Alto, CA 94306
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Crowne Plaza Palo Alto
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453 Reviews from our TripAdvisor Community

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Denver, Colorado
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

This hotel was clean, accommodating and reasonably priced. The staff was very friendly. Hotel provides a complimentary van for rides within 5 miles. Hotel is well located to Stanford, Mountain View and Santa Clara area. Uber to SFO was $35. The food was surprisingly good. Breakfast special and brunch were excellent as was a late night burger. It is not... More 

Helpful?
Thank RockiesFan13
1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

A Good service and nice room. Waiters such as Bashar have good attitudes. My family and I went to this hotel in February 2016. Moreover, we got a clean and comfortable room, and the service is pretty excellent. My family likes this hotel because it has a perfect location. We used a lot of facilities in fitness room, and fitness... More 

Helpful?
Thank Shireen H
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Thank you for sharing your experience with us about your stay. We are happy to hear that you were able to enjoy the many amenities of the hotel. We thrill to know you found the rooms clean and comfortable and the service and attitudes excellent. We hope you’re able to return soon. Thank you again for staying with us at... More 

Syracuse, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Easy walking distance to get food. Can't beat the free bike rental either. Best way to get around Palo Alto. Staff was super friendly. Room was updated and clean. Just wish the pool was heated, kind of chilly!

Helpful?
Thank Mary C
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Thank you for sharing your comments about your stay. We are glad to hear that you were able to enjoy the many amenities of the hotel and had the opportunity to enjoy the local area. Sorry to hear that the pool was on the cool side for you. In the Spring and Summer the pool is perfect! Thank you again... More 

La Habra, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great staff at the hotel! Dylan was great at check-in with placing us in a room that met our needs. They're courtesy driver - Steve is sure to make going to and from dinner interesting by showing you things you might not normally see! Highly recommend catching a ride around town with him. On our day of departure it was... More 

Helpful?
Thank kelli m
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Wow, thank you for sharing your experience with us about your stay. We are thrilled that you and your family enjoyed your time with us and were able to enjoy the amenities of the hotel. Thank you for recognizing Dylan, Steve, Vanessa and the wait staff in the Restaurant for making your stay more memorable. They all have been recognized... More 

Austin, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The hotel had an awesome room (got upgraded), hotel came as a pleasant surprise, better than what I expected before I checked in. The staff was courteous and helpful. Wish they had a club lounge in the facility !

Helpful?
Thank Nitin G
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Thank you for sharing your experience with us about your stay. We are happy to hear that you enjoyed your room and found the team courteous and helpful. We sill share you wish for a club lounge during at our next owners meeting. Hope you're able to return soon. Thank you for choosing the Crowne Plaza – Palo Alto More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Manager (forget her name) and waitress, Areceli, were very friendly, attentive, gracious...made sure everything was perfect. Because of them, we will return happily. The atmosphere was good and food beautifully prepared.

Helpful?
Thank Bill D
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Thank you for sharing your experience about the Restaurant. We are happy to hear that you enjoyed the service and the food. Your comments have been shared with Gladys and Araceli and they have been recognized for their efforts. Thank you again and we look forward to your return. More 

A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago via mobile

I just visited the Palo Alto Crowne Plaza Hotel this past weekend, 1/15 - 1/17/16 for an annual baseball conference. Every year, it's a new location in California or Arizona. After long meetings both Saturday & Sunday, the hotel bar was the place to relax & enjoy a drink. That being said, there were several colleagues there enjoying stories &... More 

Helpful?
Thank A TripAdvisor Member
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Wow, we appreciate you sharing your experience with us about your stay. We were thrilled to host your group and happy to know that you found the team accommodating and helpful. Thank you for recognizing the bar team of Maria-Luisa, Javier, Marcos and Jesus for all their efforts. They are deserving of your praise. Thank you again for staying with... More 

Helmond, The Netherlands
1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed in the front part of the hotel. The room has the average equipment, and the bed is excellent. The room is cleaned very well. Well served during breakfast. Staff is very friendly and service minded.

Helpful?
Thank gchristiaansen
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

We appreciate you sharing your experience with us about your stay. We are happy that you found the room clean and your bed excellent. Delighted to know that enjoyed breakfast and found the staff friendly. Your comments have been shared with the team. Thank you for staying with us. More 

Boston, MA
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed January 9, 2016

I was underwhelmed by room all the way around in the back of the hotel. It felt more like a motor lodge where I drove around back and parked directly in front of my room. The fact that I had to pay to park in their lot as well was quite ridiculous.

Helpful?
Thank Joe C
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

We appreciate you for staying with us and sharing your comments about your experience. We apologize that you found your stay less than satisfying and understand your concerns about the parking fee. Thank you for your patronage. More 

Los Angeles, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 9, 2016

Arrived late in the evening for an early morning meeting in the Silicon Valley. Check in was quick and efficient with complimentary fresh fruit and bottled water. After exchanging pleasantries off we went for an easy comfortable night. Wake up call on time, soft hotel robe and slippers for your convenience. Great early start breakfast in the dining area with... More 

Helpful?
Thank LaVerne D
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Thank you for sharing your experience about your stay with us. We are delighted that you were able to enjoy the many amenities of the hotel and found your room comfortable. Thank you for sharing your comments about breakfast. Your comments have been shared with our Chef and our team. We appreciate you recognizing Dylan for his WOW customer service.... More 

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