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All 24 Palo Alto hotels

Crowne Plaza Palo Alto

3.5 of 5 Hotel   |   4290 El Camino Real, Palo Alto, CA 94306
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Ranked #12 of 24 hotels in Palo Alto
A recent review
3 of 5 stars reviewed 6 days ago
Stine08 Georgia
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284 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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English first
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed recently for business, and while the price is high, it is to be expected of the area. My room was on the 5th floor and was nice enough with a view and amenities, but the shower head was broken. When you adjusted the nozzle, the cover for the hole into the tile, and wall, just hung off and created... More

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Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Thank you for staying with us again. We truly appreciate you choosing the Crowne Plaza Palo Alto for your business trips. We sincerely apologize for any inconvenience you experienced while here. The pool hours are limited so that guests staying in rooms along the pool are not disturbed. Best regards, Norm More

Beaverton, Oregon
15 reviews 15 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed three nights while working at Stanford and had excellent service. The room was spacious and quiet! Really, I did not hear anything during the night. The room, on the third floor, looked out over the roof, but the view was not a concern since I was not there for vacation. Room service was prompt and the quality was... More

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Matt S, General Manager at Crowne Plaza Palo Alto, responded to this review

Hello bruin09, Thank you so much for taking the time to review your recent stay with us. I am pleased to hear that you enjoyed your time at Crowne Plaza Palo Alto. We strive to provide every guest a memorable experience through dedicated service and passionate team members. I will be sure to share your kind words with our shuttle... More

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The Crowne in Palo Alto is a great location, clean and quite hotel that is perfectly located in Palo Alto. Pool is fantastic, and the staff is very friendly, courteous and professional. 10 minutes from Stanford and easy access to 101. Again...the pool area is fantastic!!!! Rooms are updated nicely and the beds are very comfortable. You can't go wrong... More

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Matt S, General Manager at Crowne Plaza Palo Alto, responded to this review

Hello Paul and thank you so very much for your recent patronage and kind comments about what made your stay so enjoyable. Our employees are GREAT and ever striving to deliver genuine customer service at every opportunity...and I'm so glad you enjoyed our pool!!! It is a great pool and pool deck...so easy to relax and enjoy a peaceful afternoon.... More

Top Contributor
132 reviews 132 reviews
107 hotel reviews
108 helpful votes 108 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Our pet-friendly room was to the left of the hotel entrance, in a wing with a cobbled floor (noisy with luggage being pulled along, but it was very uncrowded in our wing on a Friday night). Even though our walkway was not enclosed and opened directly to the outside air, the soundproofing in our room and the fact that the... More

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Matt S, General Manager at Crowne Plaza Palo Alto, responded to this review

Thank you so very much for choosing to stay with us on your recent trip to Palo Alto and I'm glad we were able to be your pet friendly option and that your guestroom was quiet and enjoyable. The Creekside is a nice hotel, yet I'm glad you were able to enjoy our great employees, nice large pool and fast... More

Sao Paulo, SP
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel staff is really friendly and helpful (unlike in many hotels of this chain), as well as fair: I had received a different info at check-in about my fare for the second day of stay in relation to what I found on the bill, and without hesitating they discounted the exceeding amount. A plus of the hotel is the... More

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Clearwater, FL
Top Contributor
137 reviews 137 reviews
43 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed 5 weeks ago

The service at this hotel should work harder to overcome the obvious flaws in the property, but they do not. We stayed for over a week visiting our son at Stanford. The front desk people were curt, clipped and not very accommodating of special requests. The hotel is older and had a recent cursory reno to bring it up to... More

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Matt S, General Manager at Crowne Plaza Palo Alto, responded to this review

Thank you so very much for your feedback! It allows us the opportunity to take a look at our operation and improve. We are currently making many training efforts with our employees to ensure they are consistently delivering authentic hospitality to all of our guests. And regarding your comments about the physical aspect of your guestroom in which you stayed,... More

London, United Kingdom
Top Contributor
64 reviews 64 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 27, 2014

I stayed here for two weeks during work training nearby. If you use it simply as a place to sleep and spend most of your time outside, its the perfect solution. The location of this place is perfect, very close to my office, perfectly in the middle from the two main night spots nearby - University Ave in Palo Alto... More

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Richmond, Virginia
1 review
2 of 5 stars Reviewed July 9, 2014

1) Front desk people do not know what they are doing when they check you in. The guy seemed very confused in what to do said that my credit card is not approving, but he'll change it to cash and try to run my card later because the system seems to be down. 2) For the amount I paid my... More

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IHGCare, Guest Relations Manager at Crowne Plaza Palo Alto, responded to this review

Dear Tony P, Thank you for writing a detailed review following your recent stay. While we are glad that you found our location convenient, it is regrettable that the level of service and room quality did not live up to your expectations. Please accept our sincerest apologies for the shortcomings you have experienced. We value you as one of our... More

Oakland, California
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 29, 2014

We made a reservation to stay 3 nights in a regular room, and changed it to two nights in a suite. When we arrived our "suite" only had a curtain separating the two rooms. We had to have that changed - they really shouldn't call that a suite. They put us in the 900 square foot suite, so that made... More

Was this review helpful? Yes 1
Cambridge, Massachusetts
11 reviews 11 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 25, 2014

I used this hotel because it was 'headquarters' for the conference I was attending at Stanford. My request for a room on a high floor by email two months earlier was ignored. When I checked in, I assigned to a room on the fifth floor and I was told the only room left was on the first floor. Turns out... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Palo Alto, responded to this review

Dear Ellen K, Thank you for taking the time to review our hotel. I am delighted that you found the service provided by our staff commendable. I am sorry to hear about your experience with room assignment and that you were not able to enjoy our pool. On the other hand, I am glad that our front desk was able... More

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Additional Information about Crowne Plaza Palo Alto

Address: 4290 El Camino Real, Palo Alto, CA 94306
Phone Number:
Location: United States > California > Palo Alto
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Palo Alto 3.5*
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Also Known As:
Crowne Plaza Palo Alto Hotel Palo Alto
Palo Alto Crowne Plaza

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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
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#7 Family Hotel in Palo Alto
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Official Description (provided by the hotel)
Discover all that Silicon Valley has to offer at the beautiful and comfortable Crowne Plaza Cabaña Hotel & Resort. You will find legendary comfort and modern luxury at one of the most premiere locations in Palo Alto. Affordable elegance and hospitality are waiting for you. After spending a full day browsing Palo Alto s charming boutiques, art galleries, and Stanford University, only 2.5 miles away, retreat to one of our 194 guest rooms decorated with casual Californian elegance and superb views of the peninsula or of the Santa Cruz Mountains. Guests will experience the height of relaxation with our Crowne Plaza Sleep Advantage Program, which includes: Comfortable New Beds, Sleep Amenities, and Guaranteed Wake-Up Call. Revitalize in the morning with our in-room coffee maker and complimentary gourmet coffee. The Crowne Plaza Cabaña Hotel & Resort is also proud to be one of the premiere certified 'Green' Hotels in Santa Clara County. Steeped in history, tradition and elegance, the Crowne Plaza Cabaña Hotel & Resort combines luxurious amenities of a vacation destination with all the high tech necessities of today's savvy business traveler. Surrounded by World Headquarters of HP, Google, SAP, Intuit, Sun Microsystems, & Yahoo, just to name a few. Come and enjoy what is the talk of the Silicon Valley, the 'new' Crowne Plaza Cabaña Hotel & Resort Palo Alto. ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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