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Crowne Plaza Palo Alto

3.5 of 5 4290 El Camino Real, Palo Alto, CA 94306
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Crowne Plaza Palo Alto
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319 reviews from our community

Traveler rating
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    106
    68
    27
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Heidelberg, Germany
1 review
3 of 5 stars Reviewed 4 days ago NEW

Have been staying in the hotel several times now. Rooms and service are ok, but not what a European Traveller would expect from a Crown Plaza. Issue is that this hotel is a franchise and the owner seems to hardly invest. Prices are clearly to high for the quality of rooms and service. They now additionally introduced a parking fee... More 

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Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

We are doing property improvement projects throughout the year and hope you will be back to see the positive changes. We appreciate you staying with for several times and that you like our rooms by the pool. More 

San Francisco, California
1 review
5 of 5 stars Reviewed 6 days ago NEW

From the check in to the check out was very quick and efficient. All the employees at the hotel were very welcoming. I came for the weekend just to have a getaway with my kids. Kayleen and Lee at the front desk were extremely friendly and accommodating. Made sure me and my family had everything that we needed. The breakfast... More 

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Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

We are so glad to hear you and your kids enjoyed the weekend with us. We have recognized our front desk team for their friendly service. We look forward to your return! More 

Contributor
11 reviews 11 reviews
11 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I checked the previous reviews of this hotel, and I was pleasantly surprised that this hotel was much better than some of the reviews. The staff are fantastic! Every staff member has gone out of their way to greet me. The maid on the 6th floor even took the time to let me know what time she would arrive to... More 

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Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Thank you for your congratulations on our staff and our room. We especially enjoyed reading about how our housekeeper communicated to on when she was going to service your room. We hope to accommodate your basketball team again! More 

Chester, United Kingdom
Contributor
20 reviews 20 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

For the price of this hotel in many other parts of the world you would get gold plated everything. But at the Crowne Plaza it is all a bit tired and more formica than gold. The lift helpfully points out that the Beatles stayed here in 1963. I think they would recognize the place on their return. That said the... More 

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Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

We are happy to hear you enjoyed the complimentary wine and cheese tasting that we have Monday through Thursday evenings. We just started daily specials in the restaurant and the response has been terrific. We hope you will choose us again when your business takes you to our area. More 

Danville, California
Top Contributor
131 reviews 131 reviews
37 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I live in the Bay Area but stayed here 1 night as I had late night dinner and an early meeting the following morning. It is difficult to get a room in the Silicon Valley area so it is generally slim pickings. Self parking was easy and the front desk staff AT CHECK IN was very friendly and accommodating. Different... More 

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Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

We sincerely apologize for any inconvenience on your hotel bill and breakfast experience. Your comments were discussed with our restaurant manager and front office manager. If you would like to provide us with more information on your stay, please contact our Front Office Manager or Asst. GM. We hope to have another chance to serve your lodging needs. More 

2 reviews
2 of 5 stars Reviewed 4 weeks ago

Rooms look like Motel Rooms, front desk service like in a Motel. Never had a check-in with such unfriendly employees. Room price like a 5 star premium hotel. Only possible in Silicon Valley where reasonable hotels are rare and money does not matter.

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Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

We regret that your experience at our hotel was not satisfactory. We sincerely apologize for the type of service you received. Please feel free to contact either our Front Office Manager or Asst. GM as we would like to obtain details regarding your check-in. We strive to provide the best service possible and hope you can help us do better.... More 

Los Gatos, California
Top Contributor
123 reviews 123 reviews
17 hotel reviews
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed 5 weeks ago via mobile

can only comment on the bar and lobby...met someone there for a drink. Service was terrible, wine selection fair, trying to be modern but dated. Very uncomfortable furniture. Lobby was freezing. Not what I would have expected for a crown plaza.

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Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

We are sorry our bar and lobby did not meet your expectations for a Crowne Plaza. We are remodeling our bar and lounge this spring. We would love another chance to provide the type of service and furniture that you may find to your liking. More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 23, 2015

This was my second stay at this hotel. As always a great experience. Although it is an old property, it is clean, wifi works like a dream, meals are reasonably good, the shuttle service is free, fantastically convenient and punctual. And of course staff are utterly superb. A special thank you to Tiffany who was most helpful in retrieving the... More 

Was this review helpful? Yes 1
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Thank you for returning to our hotel a second time. We appreciate you mentioning Tiffany at our front desk. She is a gem! We hope to see you again! More 

Los Angeles, California
Top Contributor
71 reviews 71 reviews
20 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed January 12, 2015 via mobile

Stayed one night while visiting family in Palo Alto. The hotel has a very central location. The room was a nice size, big TV, free wifi, modern bathroom. Room had big closet in bathroom also dresser and refrigerator. The bed was comfortable. Staff was friendly. I have no complaints, price was fair. I would make two comments, no room safe... More 

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Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Thank you for choosing to stay with us on our family trip. We have safety deposit boxes at the front desk that are available for our guests, but your suggestion of an in-room safe is a good one and we will look into it. We look forward to you and your family coming back! More 

Charleston, West Virginia
Top Contributor
78 reviews 78 reviews
39 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 4, 2015

Stayed here because I got a great rate. I had stayed previously three years ago and had a good experience then, so I figured for the rate, you can’t go wrong. We had a first floor, exterior corridor room. Easy access to the parking lot, which was nice as we had a bunch of luggage. They charge for parking now,... More 

Was this review helpful? Yes
Norman O, Manager at Crowne Plaza Palo Alto, responded to this review

Thank you for choosing to stay us. We are glad to hear our room rate was especially attractive to you. As you probably noticed, we have made many changes since you last stayed here three years ago. Currently, we are remodeling our restaurant and lounge. We hope you will be back again! More 

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Additional Information about Crowne Plaza Palo Alto

Address: 4290 El Camino Real, Palo Alto, CA 94306
Phone Number:
Location: United States > California > Palo Alto
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Palo Alto 3.5*
Number of rooms: 194
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Also Known As:
Crowne Plaza Palo Alto Hotel Palo Alto
Palo Alto Crowne Plaza
Hotel Style:
#7 Family Hotel in Palo Alto

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