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All 25 Palo Alto hotels

Sheraton Palo Alto Hotel

3.5 of 5 Hotel   |   625 El Camino Real, Palo Alto, CA 94301
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Sheraton Palo Alto Hotel
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48%
Ranked #14 of 25 Hotels in Palo Alto
A recent review
3 of 5 stars reviewed 3 days ago
jakester88 Edina, Minnesota
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440 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Edina, Minnesota
Top Contributor
153 reviews 153 reviews
23 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Well-located -- within walking distance of Stanford campus and shops/restaurants just on the other side of the CalTrain tracks. Rooms are clean and comfortable, and pool area is nice. But hallway noise is loud, loud, loud. And we're not referring to kids screaming down hallways, junior soccer tournaments, etc. -- the ambient noise level in at least our room of... More

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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent service level, great staff in reception. Everything is smooth, they managed to extend our stay despite late notice and fully booked due to a tennis tournament. For sure my next stay when I'm back in the area. Hats off!

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Stefan095, Thank you for sharing such nice comments about our hotel with the TripAdvisor community. I'm pleased to hear you enjoyed your stay with us and we were able to extend your stay. If you are ever in the Palo Alto area, we hope you choose us again. Kind regards, Gurpreet Kaur More

London, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

I booked a non smoking room for a two week stay. Every night from coming from adjoining room, for the past few nights, I have received a constant breeze of cigarette smoke. Even after a few calls to the front desk, this is still happening. I was told they would send out a security guard to investigate but nothing has... More

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear MarcoFromUK, Thank you for your feedback and we sincerely apologize for the condition of various items in your guest suite. I am sorry to hear the experience you had with noise and internet. We will take your comments under consideration as we continually work to improve our guest experience and suite presentation. We hope you will consider staying with... More

Top Contributor
74 reviews 74 reviews
48 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Staff really works hard especially the front desk staff, but the property is a dog. Took us a couple times to simply navigate the hallways and wings to find our room. Swipe in and out of the parking lot....if you are lucky enough to have the magic touch with the gate. The air conditioner ran all night...failed to cool the... More

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear BTrun78, Thank you for taking the time to share your feedback of your most recent stay with us. I am pleased to read your nice comments about our staff. Please accept my sincere apologies for not exceeding your expectations. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will... More

London-Bozen-Zürich-Graz
2 reviews
2 of 5 stars Reviewed 1 week ago

Constant wifi connection issues, chaotic reception, noisy rooms, doors with 2 cm wholes underneath and towards corridor, poor cleaning. The bar service was extremely slow, too few peolpe serving, nonetheless very helpful and friendly.

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Dolomitieva, Thank you for your recent stay and taking the time to post your feedback. We sincerely apologize that your stay with us did not meet your expectations. We will sure to forward your concerns to the respective departments and work on where we fell short. If you feel there is something further that can or should be done,... More

Northbrook, Illinois
Top Contributor
152 reviews 152 reviews
31 hotel reviews
91 helpful votes 91 helpful votes
2 of 5 stars Reviewed 1 week ago

We recently visited Stanford University and stayed at this hotel for its proximity to the campus. The outside grounds are nice with a large pool area and patio seating. Check in went smoothly. Upon walking around the grounds to get to our room (which was a far distance from the main lobby) we noticed that the ponds were filthy. The... More

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Shampeu, Thank you for your review. I am delighted to hear that you found our pool and patio seating to your liking. I would like to apologize that we did not meet your expectations. Your feedback and comments are very important to me and I will ensure I follow up with the appropriate departments to check the conditions of... More

Washington DC, District of Columbia
Top Contributor
694 reviews 694 reviews
332 hotel reviews
370 helpful votes 370 helpful votes
3 of 5 stars Reviewed 1 week ago

Although I did not stay at this hotel, I attended some events where while in Palo Alto. I was NOT impressed with the property. Stepping into the lobby, bar, and pool area is like stepping into the late 1970s/early 1980s--all of those spaces badly needed renovation. The public restrooms off the lobby were like stepping into the bathroom of a... More

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Brmusicman, I want to thank you for taking the time to provide your comments and feedback. I would like to offer my sincerest apologies for the impression that we have given you about our hotel. We take your feedback very seriously and will be using your comments to improve our service in all areas, especially during our peak times... More

Sydney, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at the Sheraton Palo Alto while attending a conference that was held at Stanford. Overall was happy with the accommodation. The room had its own verandah that overlooked a pond and made for a nice quiet space ( especially with the water running). Staff were happy, obliging and friendly every time I encountered them. The only negative comment I... More

Was this review helpful? Yes 1
Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Chris M, Thank you for choosing the Sheraton Palo Alto and for sharing your kind comments with us. I am very pleased to know you had wonderful and helpful interactions with our staff. I am also glad that you enjoyed the location of our hotel and were able to take advantage of it. We look forward to welcoming you... More

Helsinki, Finland
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Don't expect much when you check into the Sheraton. It's a converted Holiday Inn from the 1970's and it looks like they did a decent job fixing it up about 15 years ago. However, Silicon Valley just doesn't have that good of hotels. Also, avoid the back room--they abut the train tracks. On the plus side: The staff is great.... More

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear IncredibleTrilogy, Thank you for taking the time to write a review on Tripadvisor. I appreciate your feedback regarding your service and regret that we were not able to meet your expectations. I am pleased to hear your nice comments about our staff. Our hotel will soon undergo some extensive renovations. We hope to welcome you back and touch base... More

Hermosa Beach, California
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Went up to Palo Alto for a football game & stayed at this Sheraton for the weekend. The hotel is an older Sheraton and has the feel of a hotel that has seen a lot go through its doors. When I arrived I got immediately pretty pissed off because the hotel attendant was not very attentive and they screwed up... More

Was this review helpful? Yes 1
Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Jgrammatic, Thank you for taking the time to write a review on Tripadvisor. I appreciate your feedback regarding your service and regret that we were not able to meet your expectations. I can assure you that training our staff is of our highest priority but we clearly missed the mark during your arrival. I would also like to apologize... More

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Additional Information about Sheraton Palo Alto Hotel

Address: 625 El Camino Real, Palo Alto, CA 94301
Location: United States > California > Palo Alto
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Palo Alto Hotel 3.5*
Number of rooms: 346
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Also Known As:
Sheraton Palo Alto
Palo Alto Sheraton

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