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Sheraton Palo Alto Hotel

3.5 of 5
625 El Camino Real, Palo Alto, CA 94301
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Sheraton Palo Alto Hotel
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Sheraton Palo Alto Hotel
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499 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Diego, California
Top Contributor
694 reviews 694 reviews
81 hotel reviews
1,383 helpful votes 1,383 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

By far the best part of the hotel is the location and the staff. The staff at the front desk is all smiles, friendly and can do attitude. I was up in the Bay Area for a few days on business and I had meetings in Palo Alto and wanted to be near University Street. The hotels are all quite... More 

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Seattle, Washington
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Stayed one night. Very comfortable room and great staff. The location is very convenient, right next to the CalTrain station, campus, and downtown. My main complaint had to do with the fact that my window faced out towards the train tracks so I was woken up every hour thru the night by the commuter trains. Had I known this in... More 

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Sacramento CA Area
Top Contributor
124 reviews 124 reviews
15 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed 1 week ago

We experienced an issue with our TV and I can assure you we were not inconvenienced and the response was quick and painless. We hope the management knows that there staff from check-in to valet are warm, helpful, and very friendly. It was this that really exceeded my expectations! They have a very fine crew that works for this facility.... More 

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Amsterdam, The Netherlands
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The big Napa Valley earthquake occurred when I stayed here. I woke up in the night, horrified by the massive mirror hanging on the wall over the bed. Has the Sheraton management not read FEMA guidance! (Who wants to stand on a bed to look in a mirror anyway?). Nice pool. Nice bathroom.

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Chicago, Illinois
2 reviews
5 of 5 stars Reviewed 2 weeks ago

The hotel is perfectly located within walking distance to Stanford University and Downtown palo alto. The service was amazing and the koi pond is a beautiful relaxing feature if you are lucky enough, like we were to enjoy it. The managers were great and the FD team were always amazing.

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London, United Kingdom
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is OK but it's not at all up to par compared to other Sheratons or SPG properties. And for the price, it really could be much nicer and more modern The beds were comfortable and the location near Caltrain and central Palo Alto is convenient Also, the staff are excellent. Everyone I met who worked there was very... More 

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Kocacanavar, Thank you for taking the time to share your feedback of your most recent visit to our property. We appreciate you kind comments about our staff. I am thrilled that you were able to take advantage of our location and were comfortable during your stay here. In regards to the comments about your room, allow me to apologize... More 

Atherton, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Contrary to other opinions, I had a great experience here. I checked in as a one-night stay during a journey for my anniversary and couldn't have been happier for our one night stay. Yes, the bones to the hotel are old, but I can tell Sheraton is doing everything they can to make the experience better for guests. For the... More 

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Jeepdude92, Thank you for taking the time share your experience at our property! It pleases me to read the comments you shared about our staff! I'm glad you were able to enjoy the complimentary coffee and various amenities and services that you have generously mentioned. The rooms with the balconies are by far my favorite and i'm thrilled you... More 

Senior Contributor
21 reviews 21 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is 50 ft from the Palo Alto Caltrain station, very convenient if you are planning to transport by train from SFO airport. Also, is 300 ft away from downtown Palo Alto and right at the entrance of Stanford University. The rooms has a good size and the furniture and restroom have been renovated. However, the pool area is... More 

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Piccolopr, Thank you for sharing your experience with the TripAdvisor community. I am pleased to read that you were able to take advantage of our convenient location. I, too, love how close we are to downtown Palo Alto and Stanford. The walks to the shops and restaurants are one of my favorite attractions in the area. As mentioned, our... More 

Murrieta, California
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 7, 2015

I just spent two great days at this hotel. I was totally surprised to see a major upgrade to the reception area, the lounge and the rooms. Repeat visitors like myself will be very pleased to ride the completely modernized elevators. Room and pool upgrades are still in progress however that did not take away from my visit. The staff... More 

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Gullliver123, Thank you for your loyalty and five star review of our hotel! I am so pleased to read that you approve of our upgrades It's feedback such as yours that truly bring smiles to our faces. We will soon finish with the upgrades on our pool and move to the guest rooms in May. Allow us the opportunity... More 

California, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed March 5, 2015

I checked in yesterday, and check in time is clearly marked on my reservation as 3 PM. I get to the front desk and they inform me that the guest in my room is a Gold Card member and allowed to stay in my room until 4 o'clock, so I just have to cool my heels. There goes a badly... More 

Was this review helpful? Yes 3
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