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Sheraton Palo Alto Hotel

625 El Camino Real, Palo Alto, CA 94301
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Sheraton Palo Alto Hotel
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Sheraton Palo Alto Hotel
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517 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Concord, Massachusetts
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel is in a great location in Palo Alto. It is easy walking distance to downtown shopping and restaurants, it's right at the Caltrain station, and it is walking distance to Stanford. There is a nice pool, bar and restaurant. The rooms are nice but not exceptional. The location makes it worthwhile.

Was this review helpful? Yes
Level Contributor
52 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Wow!!! We stayed in Palo Alto 4 nights at the Sheraton for our son to attend a Baseball Camp at Stanford!! I recommend that you ask for a newly remodeled room in the Club Level!! We were one of the first guests to stay in a completely brand new room. We also had the Club Level access. Free drinks and... More 

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Albuquerque, New Mexico
Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is the ideal location for Palo Alto folks who visiting Stanford. Located across the street from campus and the caltrain station, also a 5min walk to the Campus Blvd. mall/district. You will not find a more convenient location to jump on caltrain to San Fran or anywhere you'd need to be. Keep in mind that Stanford campus is as... More 

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Familymanbuyer, Thank you for your wonderful review on TripAdvisor! We appreciate you kind comments about our hotel and staff. I'm so pleased to hear that you were able to enjoy the location and service of out hotel. I hope we have the great pleasure of welcoming you back again soon! With warmth, Gurpreet More 

Keller, Texas
Level Contributor
123 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 2 weeks ago

High room rate for a hotel in need of and getting renovated. Staff was extremely accommodating and welcoming. Particularly enjoyed the executive lounge for breakfast and evening snack. Lounge staff went out of way to make us feel welcome. Parking was in paid lot but room rate must have included it since the $14/day was not on bill and room... More 

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Bob S, Thank you for taking the time to share your feedback. Your observations are very important to us. We are currently in the process of renovating our guest rooms. Our renovations will address many of the concerns that you have shared. We are very much looking forward to sharing our new rooms with our guests. I hope we... More 

London, United Kingdom
1 review
2 of 5 stars Reviewed 2 weeks ago

The rooms are very dated. My room was also not clean - there was a dead beetle on the floor, and a tomato seed stuck to the wall, maybe from a tomato-themed sex party which had been going on prior to my stay. The toilet flushed itself constantly. I solved this by shutting the door. The noise from the trains... More 

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Peter H., Thank you for sharing your observations. Please allow me to apologize to you for next exceeding your expectations. Your experience is not the the norm for us. Please reach out to me personally so I may have the opportunity to make amends. Warmest regards, Gurpreet More 

Travelers are raving about these Palo Alto hotels

Palm Springs, California
Level Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Great friendly staff! Excellent central location! Terribly dated, stale smelling rooms with peeling wallpaper. (And we moved twice). The rooms didn't get any better. They do seem to be in the process of upgrading. Check progress and construction levels before booking here.

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Andynoosa, Thank you for taking the time to share your feedback. I appreciate your kind comments about our staff and location. Please allow me to apologize to you for your experience with our guest rooms. You experience is not the norm for our property. We are currently in the process of renovating our guest rooms and hope to elevate... More 

Washington DC, District of Columbia
Level Contributor
55 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel provided a comfortable stay for a trip to Palo Alto and Stanford University. It's very close to the campus and handy to regional transportation, including the train and shuttle buses to the university. The pool is the hotel's centerpiece--I didn't get to use it, but it looked inviting, and I enjoyed a relaxing dinner a poolside with some... More 

Was this review helpful? Yes 1
Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear 52Travel5202, Thank you for sharing your observations of your most recent visit to our property. I am thrilled to hear that you found our location a highlight to your stay and enjoyed our pool. The ambiance by poolside is definitely a highlight for us. I hope we can welcome you back again so we can share our upgrades with... More 

india
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 31, 2015

Stayed at The Sheraton last month on a business trip. I must say the staff was very helpful and cheerful. The rooms were clean and well turned out. The coffee machine a pleasant addition. The location close to the station and therefore very convenient without being disturbing. They also had a nice small gym which had the necessary equipment -... More 

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Exploretheworld2001, Thank you for sharing your feedback with us! I'm glad to hear that you had a great business trip and were able to enjoy our hotel and amenities. We appreciate your kind comments about our staff. I hope we can welcome you back again for any future travels that you may have. Kind regards, Gurpreet More 

New York City
Level Contributor
38 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed May 27, 2015

I'm a Northern California native but never spent much time in Palo Alto. An interview required an overnight stay and the Sheraton Palo Alto provided a pleasant one-night stay in the city. Situated near Stanford University and abutting its Starwood sister property, the Westin, the Palo Alto Sheraton - although aesthetically unimaginative – was perfect for my needs. Its staff... More 

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Limajt91279, Thank you for taking the time to share your feedback and for choosing the Sheraton Palo Alto for your recent visit to Palo Alto. Your comments and observations are extremely valuable to us. I appreciate your kind words about Tiffany the high level of service that she provided you. She is an asset to our team. If your... More 

Chicago, Illinois, United States
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed May 13, 2015

Front desk staff seemed disoriented; asked how many keys I wanted 3 times, then gave me a different number. Similar experience on checkout. Rooms are fine, few amenities. The rate is outrageous, but probably reflects Silicon valley.

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear AGM1954, Thank you for taking the time to share your review. Please allow me to apologize to you for the issues experienced at check-in. Your observations are very important to us and will help us make improvements in areas specified. If you wish you discuss your experience further, please reach out to me personally. I hope we have the... More 

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