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All 24 Palo Alto hotels

Sheraton Palo Alto Hotel

3.5 of 5 Hotel   |   625 El Camino Real, Palo Alto, CA 94301
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Sheraton Palo Alto Hotel
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Ranked #14 of 24 hotels in Palo Alto
A recent review
4 of 5 stars reviewed 6 days ago
MangoChetney Santa Rosa, CA
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429 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Philadelphia, PA
Contributor
17 reviews 17 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I stayed at Sheraton PA on a recent business trip. The rooms are decent but I experienced several issues during my stay. They charge $19/ night for valet and $14 for self-park. I chose the latter and had daily issues with my key card not allowing me to enter nor exit the parking lot. There was an intercom button on... More

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Santa Rosa, CA
Top Contributor
61 reviews 61 reviews
23 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Spent a Saturday night here with a party of 3. Lots of hotel staff, very engaging, and very competent. Check-in was smooth and room was terrific (1097). A big international hotel destination which made the people watching lots of fun. Early morning coffee bar and complimentary newspapers were nice touches. Starwood membes get late check-outs -- used this while shopping... More

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear MangoChetney, Thank you for taking the time to share your feedback with the TripAdvisor community. I'm glad to hear that you enjoyed your stay with us and found the location and service to your liking. I'm sorry to hear that you were awoken by the earthquake in Napa. I hope that did not affect your travels. If you are... More

Los Angeles, California
Contributor
14 reviews 14 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had a very good stay here because I read the reviews on tripadvisor and other sites. Therefore, I was aware of the noise problems especially from the nearby trains. So when I made my reservation I asked for a quiet room away from the train station on a higher floor (I got the 4th) facing the pond area (not... More

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Hello Resipsaloquitur, Thank you for sharing your feedback with the Tripadvisor community. I am happy to hear that we were able to accommodate you a nice room facing the water garden. I'm sorry to hear about your experience with the thermostat and assure you that it will be taken care of for our next guest. We appreciate your kind words... More

Bellevue, Washington
Top Contributor
61 reviews 61 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I spent a week at the Palo Alto Sheraton this month, so I was able to get a good glimpse of their operation. First impression - The check-in staff were friendly and positive people, even at 11pm. They were very helpful in getting situated and genuinely nice to deal with. No issues, no confusion,... This mindset carries across to all... More

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Dino-pravo, I am pleased to hear that you enjoyed your stay with us. Thank you for your complements about our staff. Our housekeeping staff will be delighted to hear of your experience with their service. I am sorry that you faced some issues with your rooms at the time of your arrival. I understand that can be very frustrating.... More

Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This Sheraton is only acceptable because of its location in silicon valley. Everywhere else it would be overpriced. No mini bar, no safe in the room. The carpets are old and dirty (4th floor) and the interior is from the 80s. The wine selection in the resto is decent but not more. It's still one of the better ones in... More

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear TobiJoe, Please accept my apologies that your stay was not up to our usual standards. I will make sure your feedback is shared with our management team so we may address the concerns brought up. I would appreciate you reaching out to me personally so I may make an effort to ensure your next stay exceeds your expectations. Kindest... More

Malibu, CA
Contributor
20 reviews 20 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I've stayed at the Sheraton a few times for business this year. While the location is good the hotel is average at best. Rooms are large & clean but it appears that this was once a "motor hotel" so not much they can do about that. There are train tracks out back so no matter which part of the hotel... More

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Hello 4kona, Please allow me to apologize for not meeting your expectations for your most recent stay with us. I understand the noise from the train can be frustrating. Please reach out to me personally if you are ever in the Palo Alto area so I may seize the opportunity to place you in a quiet room to your liking.... More

Miami, Florida
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Sheraton is across the street from the Stanford University campus, just a few steps away from a large mall and the Town and Country shopping center that has many restaurants and nice boutiques, and just a couple of blocks away from the down town University Avenue and surrounding area which has many restaurants, bars, and stores. From the moment... More

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Hello Cartherine R, Thank you for sharing your feedback with the Tripadvisor community. I am pleased to hear that you found our location convenient to your travels. I too love how close of a walk we are to the restaurant and bars in downtown Palo Alto. I thank you for your complements of our staff and know they will be... More

Naples, Italy
Top Contributor
93 reviews 93 reviews
17 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Sheraton used to be a chain of nice clean and confortable hotels. This one is not. The rooms are spacious but not very clean. The baths need a serious refurbishement. The pool is filthy and the poolside "beds" are so dirty and old that it is almost impossible to sit on them.

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Giulonragu, Thank you for your feedback via TripAdvisor. I am sorry to hear that we did not live up to expectations and would appreciate the opportunity to make amends. Please reach out to me personally at gkaur@pahotel.com. I hope to hear from you. Sincerely, Gurpreet More

Modesto
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at the Sheraton Palo Alto Hotel while my husband was hospitalized at Stanford Medical Center. My room was quite nice. The bed was comfortable, although the pillows were too mushy for my taste. Hotel staff was pleasant and offered a discount when they learned of the reason for my stay. Lovely koi pond and swimming pool on the... More

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear ModestoLori, Thank you kindly for sharing your comments of your most recent stay with us. I am sorry to hear of your frustration with our rates, I suspect it takes a lot of people by surprise when traveling to Silicon Valley. I am pleased that you enjoyed the koi pond, swimming pool, and restaurant. Should you be returning to... More

Dublin, Ireland
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I spent 6 nights in the Sheraton while traveling on business. My room was located on the club level, which I think has recently been renovated. The room was really big, bigger than the usual hotel room. It was also facing the street side and not the Caltrain side, which meant that it was really quiet as well. The AC... More

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Rihamb, We appreciate you sharing your feedback on Tripadvisor. I am pleased to hear you enjoyed your stay at our property. Thank you for your complements on the facilities at our property. Our staff will be thrilled to hear your kind words. I hope we can welcome you again soon! With warmth, Gurpreet More

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Additional Information about Sheraton Palo Alto Hotel

Address: 625 El Camino Real, Palo Alto, CA 94301
Location: United States > California > Palo Alto
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Palo Alto Hotel 3.5*
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Also Known As:
Sheraton Palo Alto
Palo Alto Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Sheraton Palo Alto Hotel is a luxury accommodation in Silicon Valley near Stanford University and San Francisco Bay Area attractions like Fisherman's Wharf, Union Square, Chinatown, and Napa Valley. ... more   less 
Number of rooms
346

Questions & Answers

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15 days ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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