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Sheraton Palo Alto Hotel

625 El Camino Real, Palo Alto, CA 94301
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Sheraton Palo Alto Hotel
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Sheraton Palo Alto Hotel
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510 Reviews from our TripAdvisor Community

Traveler rating
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    167
    91
    35
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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india
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed at The Sheraton last month on a business trip. I must say the staff was very helpful and cheerful. The rooms were clean and well turned out. The coffee machine a pleasant addition. The location close to the station and therefore very convenient without being disturbing. They also had a nice small gym which had the necessary equipment -... More 

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New York City
Senior Contributor
38 reviews 38 reviews
37 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 1 week ago

I'm a Northern California native but never spent much time in Palo Alto. An interview required an overnight stay and the Sheraton Palo Alto provided a pleasant one-night stay in the city. Situated near Stanford University and abutting its Starwood sister property, the Westin, the Palo Alto Sheraton - although aesthetically unimaginative – was perfect for my needs. Its staff... More 

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Limajt91279, Thank you for taking the time to share your feedback and for choosing the Sheraton Palo Alto for your recent visit to Palo Alto. Your comments and observations are extremely valuable to us. I appreciate your kind words about Tiffany the high level of service that she provided you. She is an asset to our team. If your... More 

Chicago, Illinois, United States
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Front desk staff seemed disoriented; asked how many keys I wanted 3 times, then gave me a different number. Similar experience on checkout. Rooms are fine, few amenities. The rate is outrageous, but probably reflects Silicon valley.

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear AGM1954, Thank you for taking the time to share your review. Please allow me to apologize to you for the issues experienced at check-in. Your observations are very important to us and will help us make improvements in areas specified. If you wish you discuss your experience further, please reach out to me personally. I hope we have the... More 

San Francisco, California
Top Contributor
58 reviews 58 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I love the location of this place, you can walk into downtown Palo Alto in 10 minutes or less depending on your destination, to the Stanford quad in 20 minutes and to California Avenue in 30. If I am in Palo Alto for work I leave the car in the evenings and just stroll around and take advantage of the... More 

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear MarcdSF, We appreciate you taking the time to share feedback of your most recent visit to our property. I'm glad you enjoy our location and find it convenient for your travels to Palo Alto. I'm so pleased you have been able to experience the changes made through the renovation. Thank you again for your loyalty to our hotel and... More 

Saint Louis, Missouri
Top Contributor
53 reviews 53 reviews
21 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Location is great and staff were friendly but there was NO sound insulation! I am not a light sleeper but I could hear every sound on the hall. and fee for WI FIbia just annoying ! Room was fine. gym was clean with good Equipment and water but NO hand sanitizer and no mats

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear StlAlison, Thank you for taking the time to share your feedback with us. We appreciate the kind words that you have shared in regards to our staff, they truly do work hard to ensure our guests have a wonderful stay. I am sorry to hear that you experienced issues with noise during your stay with us. We are currently... More 

Travelers are raving about these Palo Alto hotels

Palo Alto, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had my sons bar mitzvah upstairs and it went great. People were helpful, food was good, remodeled lobby, bar, and bathrooms are nice. The sheraton hotel rooms are a bit dates, the westin is nicer. The party hosting team is amazing!

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Bsaitz, Thank you for sharing your feedback of your stay with us. I'm thrilled that you were able to enjoy the festivities that took place for the Bar Mitzvah! I appreciate your kind comments regarding our Banquets and Catering Team. We have such a wonderful team. In regards to your comments about our rooms, I am delighted to share... More 

Bengaluru (Bangalore), India
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

1. Outstanding service from staff. The folks here are very personable and attentive to your requests. 2. Location is ideal, bang opposite to Stanford, Caltrain station right behind the hotel, Uni Avenue is a few minutes walk. 3. The infrastructure is a bit dated and that is probably the only downside.

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Balaji021, Thank you for sharing your experiences with us! I am pleased that you are able to enjoy our location. Your comments about our staff is heartwarming. We have such a great team here at the Sheraton Palo Alto. I am excited to share with you that we are going to be starting a renovation of our guest rooms... More 

Pasadena, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 28, 2015

Situated in the best possible spot, between the Stanford Campus and the shops and restaurants of University Avenue, we love the Sheraton Palo Alto. I've been staying there several times per year for the past few years and the staff is so friendly and welcoming that it catches me off guard compared to most other hotels. They know my wife,... More 

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear ChrisetJeanne, Thank you for your loyalty, and for taking the time to share your amazing experience at the Sheraton Hotel in Palo Alto. I am delighted to hear that our staff exceeds your expectations every time you stay with us! Please allow me to reiterate that it is an honor for us to serve you. Being able to make... More 

Chicago, Illinois
Senior Contributor
45 reviews 45 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed April 26, 2015

This hotel is near downtown Palo Alto and the Stanford mall. And that is the ONLY good thing you can say about it. This hotel is so old, so shabby, so worn out it should be demolished and a new hotel built in its place. The architecture is pure 1960. And the toilets, tubs and fixtures are original. When you... More 

Was this review helpful? Yes 1
Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Adam H, Thank you for taking the time to share your feedback via TripAdvisor. Please allow me to personally apologize to you for the inconveniences you experienced. I am sorry we were unable to meet your expectations during your stay with us. I would like to share some good news with you. Please reach out to directly so I... More 

Sandton, South Africa
Senior Contributor
48 reviews 48 reviews
31 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed April 23, 2015

A charming yet slightly tired hotel. The setting is lovely close to shops etc. The hotel has all the amenities you would need. A good venue for breakfast - drinks round the pool in the late afternoon . The rooms were clean and not much else to say , however as I like good linen - I have to say... More 

Was this review helpful? Yes
Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear AMkenya, Thank you very much for sharing the details of your stay and your overall recommendation. I am pleased that you were able to enjoy the various amenities and services that we have available. Again, we appreciate your kind words and evaluation, and we look forward to welcoming you back. Warmest regards, Gurpreet More 

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