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Sheraton Palo Alto Hotel

625 El Camino Real, Palo Alto, CA 94301
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Sheraton Palo Alto Hotel
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Sheraton Palo Alto Hotel
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525 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Maryland, United States
Level Contributor
6 reviews
5 of 5 stars Reviewed 3 days ago NEW

Kristina at Sheraton Palo Alto made our wedding weekend easy, stress free, beautiful, and enjoyable. The food was great, the room was beautiful, her recommendations for vendors was spot on. I had stayed at the Sheraton Palo Alto many times before my wedding, so it already felt a little bit like home to me, but even if you're unfamiliar, I... More 

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Scottsdale, Arizona
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

During our son's 4 years at Stanford we have many visits to Palo Alto. After trying several other hotels we settled on the Sheraton Hotel. Its location is great - walking distance to Stanford, Palo Alto, the Mall and train stations. Grounds are beautiful with a large koi pond and a very peaceful pool area. Sheraton offers some nice restaurant... More 

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear AZBob54, Thank you for taking the time to share your review of our hotel. Thank you for your loyalty these past four years. One of the best parts about our jobs is being able to form connections with families who have friends and families studying at Stanford. I am pleased that you were able to call our hotel your... More 

The Hague, The Netherlands
Level Contributor
762 reviews
153 hotel reviews
common_n_hotel_reviews_1bd8 487 helpful votes
4 of 5 stars Reviewed 1 week ago

We were disappointed that over a weekend we could not get three rooms in the Club building, despite Platinum SPG status and booking rooms long ahead. The Club rooms turned out to be significantly better than the regular rooms in the other building. Other Sheratons take more efforts to preplan the room allocations so that these sort of expectations can... More 

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Hermes_NL, Thank your for your review of our hotel. We sincerely appreciate your kind comments about our hotel and location. Thank you for your loyalty to our brand. I am sorry we were unable to upgrade you during your visit. As you witnessed during your stay, we are in the process of a renovation of our guest rooms. We... More 

Level Contributor
134 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed four nights. The hotel is in a great location as it is only a short walk to shops and restaurants in Palo Alto. A slightly longer walk and you are at Stanford University Campus. However at present they are renovating which makes problems for parking and noise. We had booked an executive room with lounge access only to find... More 

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Jmahg, Thank you for your feedback of your most recent visit. While I am pleased that you were able to enjoy our location, I am sorry for not exceeding your expectations. Please reach out to me personally so we may discuss your experience and have the opportunity to make amends. I hope to hear from you soon. With warmth,... More 

Level Contributor
59 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here on business. The rooms were just OK. I would've expected a bit more for the price of the hotel room. It was very convenient to the campus. Had shuttles available near by. Very close to many local restaurants. They're all a very short walk away. Well situated to downtown Palo Alto.

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Siena45, Thank you for sharing your feedback with the TripAdvisor community. I am thrilled that you were able to take advantage of our location. Being able to walk to the restaurants and bars in downtown is definitely a highlight for many of our guests! In regards to your feedback about our rooms, we are currently in the process of... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Good location and proximity to Stanford University and with walking distance for restaurants and train to San Francisco. Staff were very helpful and pleasant. There is renovation work in progress and rooms and public areas are a bit tired .

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Dublin, Ireland
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Nice Hotel but loads of renovations going on when I arrived Why? To make things worse they changed the locks in the rooms without telling the guests but this is a nice hotel central to all major businesses in Silicon Valley

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Stockton, California
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband is receiving treatment at Stanford Medical Center. This hotel is very near by. Upon check in it was revealed why we were visiting. The front desk staff could not have been nicer, told me if we needed anything, just ask. We were given a lovely large, well appointed room with a nice balcony. The grounds are beautiful, we... More 

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Concord, Massachusetts
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is in a great location in Palo Alto. It is easy walking distance to downtown shopping and restaurants, it's right at the Caltrain station, and it is walking distance to Stanford. There is a nice pool, bar and restaurant. The rooms are nice but not exceptional. The location makes it worthwhile.

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Level Contributor
55 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Wow!!! We stayed in Palo Alto 4 nights at the Sheraton for our son to attend a Baseball Camp at Stanford!! I recommend that you ask for a newly remodeled room in the Club Level!! We were one of the first guests to stay in a completely brand new room. We also had the Club Level access. Free drinks and... More 

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