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Sheraton Palo Alto Hotel

625 El Camino Real, Palo Alto, CA 94301
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1 room 1 guest
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Sheraton Palo Alto Hotel
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530 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Surrey UK
Level Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Had a very brief 3 night stay. Check in was fine and staff were helpful when encountered. Rooms were pretty average and done the job, Fortunate to have a ground floor one with sliding doors to the outside. Only ate breakfast here once and it was typically what you would expect from this kind of hotel. Would stay here again... More 

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Columbia, South Carolina
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 1 week ago

Attended a conference at this hotel. The room, public areas, and restaurant were perfectly nice, but the $500 per night cost has got to be due to the location - not because it is a luxury property.The real stars of this Sheraton are the staff. EVERYONE at this hotel was not only extremely pleasant and efficient, but went out of... More 

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Providence, Rhode Island
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I think this is probably a nice hotel. The front desk staff was always pleasant and helpful (although they gave me some wrong information). I was at the hotel for a conference and the conference paid for me to share a room with another attendee. The hotel booked us into a room in a part of the hotel that was... More 

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San Francisco, California
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our daughter got married in the end of June, and we reserved rooms for Family members at the Sheraton. (For those wanting a bit more upscale, the Westin next door is certainly nice, but for families with young kids, the pool is "smallish". Regardless, we used both properties for those wanting a ritzier spot.) While the property is an older... More 

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Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

My wife and I stayed here as part of a road trip. We were very disappointed. No wifi, unless you want to pay a ridiculous fee. Completely outdated. Would have been nice to know it was going to be under construction. We were expecting more from a hotel in such a good location.

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Travelers are raving about these Palo Alto hotels

Maryland, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Kristina at Sheraton Palo Alto made our wedding weekend easy, stress free, beautiful, and enjoyable. The food was great, the room was beautiful, her recommendations for vendors was spot on. I had stayed at the Sheraton Palo Alto many times before my wedding, so it already felt a little bit like home to me, but even if you're unfamiliar, I... More 

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Scottsdale, Arizona
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 weeks ago

During our son's 4 years at Stanford we have many visits to Palo Alto. After trying several other hotels we settled on the Sheraton Hotel. Its location is great - walking distance to Stanford, Palo Alto, the Mall and train stations. Grounds are beautiful with a large koi pond and a very peaceful pool area. Sheraton offers some nice restaurant... More 

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear AZBob54, Thank you for taking the time to share your review of our hotel. Thank you for your loyalty these past four years. One of the best parts about our jobs is being able to form connections with families who have friends and families studying at Stanford. I am pleased that you were able to call our hotel your... More 

The Hague, The Netherlands
Level Contributor
777 reviews
157 hotel reviews
common_n_hotel_reviews_1bd8 471 helpful votes
4 of 5 stars Reviewed July 25, 2015

We were disappointed that over a weekend we could not get three rooms in the Club building, despite Platinum SPG status and booking rooms long ahead. The Club rooms turned out to be significantly better than the regular rooms in the other building. Other Sheratons take more efforts to preplan the room allocations so that these sort of expectations can... More 

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Hermes_NL, Thank your for your review of our hotel. We sincerely appreciate your kind comments about our hotel and location. Thank you for your loyalty to our brand. I am sorry we were unable to upgrade you during your visit. As you witnessed during your stay, we are in the process of a renovation of our guest rooms. We... More 

Level Contributor
134 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed July 19, 2015

Stayed four nights. The hotel is in a great location as it is only a short walk to shops and restaurants in Palo Alto. A slightly longer walk and you are at Stanford University Campus. However at present they are renovating which makes problems for parking and noise. We had booked an executive room with lounge access only to find... More 

Was this review helpful? Yes 2
Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Jmahg, Thank you for your feedback of your most recent visit. While I am pleased that you were able to enjoy our location, I am sorry for not exceeding your expectations. Please reach out to me personally so we may discuss your experience and have the opportunity to make amends. I hope to hear from you soon. With warmth,... More 

Level Contributor
61 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed July 18, 2015

Stayed here on business. The rooms were just OK. I would've expected a bit more for the price of the hotel room. It was very convenient to the campus. Had shuttles available near by. Very close to many local restaurants. They're all a very short walk away. Well situated to downtown Palo Alto.

Was this review helpful? Yes
Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Siena45, Thank you for sharing your feedback with the TripAdvisor community. I am thrilled that you were able to take advantage of our location. Being able to walk to the restaurants and bars in downtown is definitely a highlight for many of our guests! In regards to your feedback about our rooms, we are currently in the process of... More 

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