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All 24 Palo Alto hotels

Sheraton Palo Alto Hotel

3.5 of 5 Hotel   |   625 El Camino Real, Palo Alto, CA 94301
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Sheraton Palo Alto Hotel
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Ranked #14 of 24 Hotels in Palo Alto
A recent review
4 of 5 stars reviewed 6 days ago
Chris M Sydney, Australia
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433 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sydney, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed at the Sheraton Palo Alto while attending a conference that was held at Stanford. Overall was happy with the accommodation. The room had its own verandah that overlooked a pond and made for a nice quiet space ( especially with the water running). Staff were happy, obliging and friendly every time I encountered them. The only negative comment I... More

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Helsinki, Finland
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

Don't expect much when you check into the Sheraton. It's a converted Holiday Inn from the 1970's and it looks like they did a decent job fixing it up about 15 years ago. However, Silicon Valley just doesn't have that good of hotels. Also, avoid the back room--they abut the train tracks. On the plus side: The staff is great.... More

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Hermosa Beach, California
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Went up to Palo Alto for a football game & stayed at this Sheraton for the weekend. The hotel is an older Sheraton and has the feel of a hotel that has seen a lot go through its doors. When I arrived I got immediately pretty pissed off because the hotel attendant was not very attentive and they screwed up... More

Was this review helpful? Yes 1
Orcutt, California
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here while my Daughter had surgery and recovery @ Stanford Hospital. The room lacked the comforts that I would have expected with the price such as mini fridge and microwave, the bathroom lacked proper ventilation and showed with the black mold growing on the walls. The pool, bar and restaurant were ok feature but not for the price.

Was this review helpful? Yes 1
Philadelphia, PA
Contributor
17 reviews 17 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed at Sheraton PA on a recent business trip. The rooms are decent but I experienced several issues during my stay. They charge $19/ night for valet and $14 for self-park. I chose the latter and had daily issues with my key card not allowing me to enter nor exit the parking lot. There was an intercom button on... More

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Celia_alcoff, Please allow me to apologize to you for this most unfortunate experience at our property. This is not type of experience we want our guests to have. We strive to exceed our guest's expectations and have clearly failed you in that regard. If you can please reach out to me personally so I may make amends, I would... More

Santa Rosa, CA
Top Contributor
61 reviews 61 reviews
23 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Spent a Saturday night here with a party of 3. Lots of hotel staff, very engaging, and very competent. Check-in was smooth and room was terrific (1097). A big international hotel destination which made the people watching lots of fun. Early morning coffee bar and complimentary newspapers were nice touches. Starwood membes get late check-outs -- used this while shopping... More

Was this review helpful? Yes 1
Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear MangoChetney, Thank you for taking the time to share your feedback with the TripAdvisor community. I'm glad to hear that you enjoyed your stay with us and found the location and service to your liking. I'm sorry to hear that you were awoken by the earthquake in Napa. I hope that did not affect your travels. If you are... More

Los Angeles, California
Contributor
14 reviews 14 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I had a very good stay here because I read the reviews on tripadvisor and other sites. Therefore, I was aware of the noise problems especially from the nearby trains. So when I made my reservation I asked for a quiet room away from the train station on a higher floor (I got the 4th) facing the pond area (not... More

Was this review helpful? Yes 1
Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Hello Resipsaloquitur, Thank you for sharing your feedback with the Tripadvisor community. I am happy to hear that we were able to accommodate you a nice room facing the water garden. I'm sorry to hear about your experience with the thermostat and assure you that it will be taken care of for our next guest. We appreciate your kind words... More

Bellevue, Washington
Top Contributor
61 reviews 61 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed August 12, 2014

I spent a week at the Palo Alto Sheraton this month, so I was able to get a good glimpse of their operation. First impression - The check-in staff were friendly and positive people, even at 11pm. They were very helpful in getting situated and genuinely nice to deal with. No issues, no confusion,... This mindset carries across to all... More

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Dino-pravo, I am pleased to hear that you enjoyed your stay with us. Thank you for your complements about our staff. Our housekeeping staff will be delighted to hear of your experience with their service. I am sorry that you faced some issues with your rooms at the time of your arrival. I understand that can be very frustrating.... More

Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 12, 2014

This Sheraton is only acceptable because of its location in silicon valley. Everywhere else it would be overpriced. No mini bar, no safe in the room. The carpets are old and dirty (4th floor) and the interior is from the 80s. The wine selection in the resto is decent but not more. It's still one of the better ones in... More

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear TobiJoe, Please accept my apologies that your stay was not up to our usual standards. I will make sure your feedback is shared with our management team so we may address the concerns brought up. I would appreciate you reaching out to me personally so I may make an effort to ensure your next stay exceeds your expectations. Kindest... More

Malibu, CA
Contributor
20 reviews 20 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed August 8, 2014

I've stayed at the Sheraton a few times for business this year. While the location is good the hotel is average at best. Rooms are large & clean but it appears that this was once a "motor hotel" so not much they can do about that. There are train tracks out back so no matter which part of the hotel... More

Was this review helpful? Yes
Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Hello 4kona, Please allow me to apologize for not meeting your expectations for your most recent stay with us. I understand the noise from the train can be frustrating. Please reach out to me personally if you are ever in the Palo Alto area so I may seize the opportunity to place you in a quiet room to your liking.... More

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Additional Information about Sheraton Palo Alto Hotel

Address: 625 El Camino Real, Palo Alto, CA 94301
Location: United States > California > Palo Alto
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Palo Alto Hotel 3.5*
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Also Known As:
Sheraton Palo Alto
Palo Alto Sheraton

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