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Sheraton Palo Alto Hotel

3.5 of 5 625 El Camino Real, Palo Alto, CA 94301
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Sheraton Palo Alto Hotel
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Sheraton Palo Alto Hotel
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478 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kuala Lumpur, Malaysia
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed yesterday NEW

I stayed with my husband on a business trip, I would say the Hotel is very much geared up for that. It is not modern or renovated, the rooms are ok. But the location is fantastic in walking distance to the shopping mall and Stanford. Room service is very good a bit pricey, but you also in walking distance to... More 

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Contributor
12 reviews 12 reviews
6 hotel reviews
2 of 5 stars Reviewed 1 week ago

Second time and second week at this hotel. Staff is friendly and professional, thats about the only advantage beside near Stanford/down town Palo Alto location. The wifi is occasionally working but costs an extra 9,95 per day, come on it's 2015! It should be included in the already expensive rates and it should work! The pool bar and lobby was... More 

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Martinaskne, Thank you for taking the time to share your feedback. We appreciate your kind comments about our staff. I apologize for any trouble the renovations may have caused. The changes that are taking place are worth the wait as they are an effort to beautify the property. We will complete the renovations of our public areas in a... More 

boston
Senior Contributor
43 reviews 43 reviews
19 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel last night for a business trip and it was just average, nothing more, nothing less. The hotel is under construction so that might help make it less underwhelming. The rooms are decent and clean, but could use a little updating. The Wifi wouldn't connect because it said too many people were on it at the... More 

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Gdavan, I sincerely appreciate your valuable comments. Your feedback is extremely important to us, as it helps us make necessary improvements and adjustments in specific areas. Please accept our sincerest apologies for any inconvenience that all the renovations may have caused. The renovations will bring a more welcoming environment for both our guests and staff. We hope you give... More 

Portland, OR
Top Contributor
56 reviews 56 reviews
20 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 26, 2014

I spent more than 90 nights this year at this hotel so I may be the best qualified guest to rate the place. Generally, this is a pretty good place. The staff is friendly, rooms and beds are comfy. The gym is just right and there's even a pool that's big enough for laps. The place is undergoing some construction,... More 

Was this review helpful? Yes 1
Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear DougcpW, Thank you for your loyalty, and for taking the time to share your experience about the Sheraton Hotel in Palo Alto. We truly appreciate your feedback; your observations are valuable to us. On behalf of my team, I apologize for any inconvenience the renovations may have caused. You are one of our regular guests who we look forward... More 

richmond hill
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed December 22, 2014

I stayed at this hotel for four days. The hotel is conveniently located near Standford and shopping. The lobby is small, however the pool area provided more space to the lobby. I've never tried the pool because it does not provide for any privacy. Checkin was fairly quick. The walk to my room was a bit of a hike. The... More 

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Sis_8, Thank you for sharing your experience with us. While I am pleased to read that you enjoyed the location and services of our hotel, I regret to hear that we did not meet your expectations during your recent stay. Feedback, like yours, provides our hotel with valuable information that we can review to improve on for the future.... More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 22, 2014

I thought this was a nice hotel and I enjoyed the Asian / Japanese motif of the hotel with the very well manicured grounds complete with large koi pond and fountains. It was a very comfortable environment to spend the night in. I could hardly believe that this close to Stanford's campus as well as all of silicon valley that... More 

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Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Sis_8, Thank you for sharing your experience with us. While I am pleased to read that you enjoyed the location and services of our hotel, I regret to hear that we did not meet your expectations during your recent stay. Feedback, like yours, provides our hotel with valuable information that we can review to improve on for the future.... More 

Bakersfield, California
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 21, 2014

Hotel is good. Nothing special but good for the price ~$120. Remodeling occurring in lobby, bar temporarily outside, Internet is additional which is annoying, within walking distance to Stanford/Lucile Packard Children's Hospital. There are a few minor maintenance issues. We might try the Westin next door the next time we come in the summer.

Was this review helpful? Yes
Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Matt C, Thank you for taking the time to share your experience. I'm glad to hear that you were able to take full advantage of our great location. Thank you for choosing to stay with us, and we do hope to welcome you back when your travels next bring to Palo Alto. Warmest regards, Gurpreet More 

Austin, Texas
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 3, 2014

I thought the Sheraton Palo Alto was a 4-star, maybe I was wrong. The room is spacious but the bath ware and TV set are old. The breakfast was very basic. The frontdesk was not very careful and I was overcharged by ~US$ 100 dollar for my 4-days stay. Fortunately I pointed it out to hotel staff and they refunded... More 

Was this review helpful? Yes 1
Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Tom W, Thank you for taking the time to share your feedback. I am sorry the status of the room you occupied during your visit was not up to satisfactory standards. We will be completely renovating our guest rooms in the coming weeks so that they are elevated to the standards you have come to expect as a frequent... More 

Los Angeles
Top Contributor
56 reviews 56 reviews
56 hotel reviews
73 helpful votes 73 helpful votes
2 of 5 stars Reviewed December 2, 2014

This hotel is NOT good! First the check in is very small and essentially outside - it gets cold and rainy in Palo Alto - not pleasant. The bar is also outside...very odd - it's a cart in a rainy courtyard. The entire hotel is a gross 70s brown. The restaurant looks like an old retirement home cafeteria. The rooms... More 

Was this review helpful? Yes
Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear SWTTRAVELS, Thank you for your feedback. I apologize for the inconvenience that the renovation has created. That said, the renovation is making great strides and the first of our new rooms will become available later this week. I hope you will consider returning in the near future as I can assure you that once completed, it will be an... More 

1 review
2 of 5 stars Reviewed December 2, 2014

When you wake up to hearing your neighbor taking a shower and your other neighbor talking on the phone because the walls are not blocking the sound, it might be a bit too noisey. Don't expect to sleep well at this hotel if you are not a heavy sleeper. In general, this is a very run down hotel, certainly for... More 

Was this review helpful? Yes
Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Matthew P, Thank you for your visit and for taking the time to share your feedback. I apologize for the shortcomings you experienced during your stay with us. Your feedback is appreciated as are your other comments regarding your stay. We strive to offer bespoken service to all our guests. I would certainly be honored if you were to... More 

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Additional Information about Sheraton Palo Alto Hotel

Address: 625 El Camino Real, Palo Alto, CA 94301
Location: United States > California > Palo Alto
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Palo Alto Hotel 3.5*
Number of rooms: 346
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Also Known As:
Sheraton Palo Alto
Palo Alto Sheraton

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