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The Zen Hotel

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4164 El Camino Real, Palo Alto, CA 94306
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The Zen Hotel
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242 Reviews from our TripAdvisor Community

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Boston, MA
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed October 21, 2015

I came to Palo Alto on business, and ten years after living there, was shocked by the hotel prices and relative unavailability of rooms. My assistant had a hard time finding a room in a well-rated hotel or in that was not $400+ per night. When she happened upon the great reviews for the Zen Hotel, we booked it. Now,... More 

Helpful?
Thank nevercomingback
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear guest, It is with great pleasure that we see your fantastic and comprehensive review of your stay at The Zen Hotel. You have finely summarized all we looked to achieve after our last renovation. Although we chose to keep the architectural nature of a motor inn, we made certain that the quality of our hospitality and amenities could challenge... More 

Norton, Massachusetts
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed October 18, 2015

My husband and I were pleasantly surprised by how nice was the Zen Hotel. The exterior resembles a motel on a busy street but the interior belies this impression. The rooms are very nice with complimentary slippers and toiletries from France. The staff is very friendly and the complimentary breakfast is very good with a variety of hot and cold... More 

Helpful?
Thank Anne F
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear Anne F, We are delighted that you enjoyed your stay at The Zen Hotel. Thank you for posting such a great review. After our last renovation, we have continuously looked to implement amenities such as slippers, bathrobes and French L’Occitane toiletries with the goal to pamper our guests. Your great feedback is validation that we are moving in the... More 

Sacramento, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 15, 2015

we were here for a soccer tournament. Upon arrival there were fresh baked cookies in the lobby, and they upgraded us to a 2 room suite which worked great for us. The breakfast was geared toward the healthy crowd. No waffles or pancakes here. The eggs were less than great, but they had a good selection of pastries, yogurt, oatmeal... More 

Helpful?
1 Thank thoogenbosch
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear thoogenbosch, Thank you so much for choosing to stay with us in Palo Alto during the soccer tournament. I am very glad to learn you experienced all of the aspects of our hotel we really want our guests to enjoy; from our in-house baked cookies in the lobby to our guestroom amenities and full breakfast buffet in the morning.... More 

Portland, Oregon
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 12, 2015

Happy with this low cost hotel in Palo Alto. Easy access, easy parking. Breakfast and workout room was excellent and I like the theme of the hotel. People were friendly, and wifi was great. The only downside was the back of my room was on El Camino, and I did get some road noise. Other than that, an excellent stay... More 

Helpful?
1 Thank ewishan
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear ewishan, Thank you for your great review. I am glad to learn we met your expectations and that you enjoyed all our amenities. Thank you for taking the time to post your positive comments about your experience and we look forward to welcoming you again to our hotel. Sincerely, Ricardo Berrospi General Manager THE ZEN HOTEL 650-493-4492 X 311... More 

Portland, OR
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 4, 2015

We flew down to Palo Alto for the weekend and wanted to find a clean, affordable place to stay. The Zen Hotel is truly a gem! The owners have clearly spent a lot of time seeing to the little details like chocolates, bottled water and slippers in every room. The hotel has a lovely Asian theme which is carried out... More 

Helpful?
Thank ZebaMom
Zen_Hotel_Palo_Alto, Front Office Manager at The Zen Hotel, responded to this review

Dear ZebaMom, Thank you very much for taking the time to share your feedback on your recent stay. I am so happy to see that our attention to detail helped add to the enjoyment of your stay. We implemented the addition of extras, such as the Godiva and Ghirardelli chocolates, robes, slippers, full breakfast buffet and complimentary bottled water, with... More 

Boston, Massachusetts
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 4, 2015

Great service, great breakfast, great room. I loved everything about this hotel. Perfect for my visit with my son to Stanford. The room was quiet and clean. Easy to get to and from Stanford. Loved the fruit-infused water in the lobby.

Helpful?
Thank Wayne99999
Zen_Hotel_Palo_Alto, Front Office Manager at The Zen Hotel, responded to this review

Dear Wayne99999, Any time that we see our property labeled as “Perfect” we know that we did our job right. Thank you so much for your kind words. We appreciate that you took the time to provide your comments and share your feedback. I am glad to know that you enjoyed both your room and our full buffet breakfast during... More 

Boston, MA
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed October 4, 2015

When I pulled into the parking lot for The Zen Hotel, I thought that TripAdvisor had, at long last, steered me wrong. I was surprised to find that The Zen Hotel is actually a renovated motel. When I got to my initial room, #203, my fears were further reinforced. That room is on the corner with the road on one... More 

Helpful?
1 Thank RKM16
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear RKM16, It was with great pleasure that I read your thoughtful and candid review about your stay. On behalf of our entire team, I would like to thank you for dedicating the time to post such detailed comments about your experience at The Zen Hotel. Our most recent renovation was made after thoughtful planning and with the goal to... More 

New York City, New York
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed October 1, 2015 via mobile

All in all, clean and comfortable. Quieter than I thought it would be. Holiday Inn Express-like breakfast but that was expected. Small but adequate fitness center. Expensive for a glorified motel. For example, doors to room open to the outside and you can back your car up to your room. One particular annoyance - on the morning of checkout, I... More 

Helpful?
Thank Danothemano S
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear Danothemano S, Thank you for taking the time to share your experience and for pointing out the cleanliness and quietness you enjoyed while staying with us. On behalf of our staff, I sincerely apologize for the inconvenience you experienced the morning of your departure. The actions you describe from our team member are unacceptable and far from what our... More 

Arlington, Virginia
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed October 1, 2015

We visited Palo Alto for a wedding and stayed in The Zen Hotel. Although located on a busy street, with restaurants and other commercial estblishments nearby, it was very quiet. The rooms and amenities were lovely, even bathrobes. The staff was helpful and friendly.

Helpful?
Thank Craig S
Zen_Hotel_Palo_Alto, Front Office Manager at The Zen Hotel, responded to this review

Dear Craig S, Thank you for sharing your feedback with the TripAdvisor community. It is great to learn that you were able to have a peaceful stay during your recent visit. I am glad you enjoyed our numerous amenities and that our staff was able to provide quality service. We hope that you keep us in mind should you return... More 

Los Angeles, California
Level Contributor
98 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed September 20, 2015 via mobile

After making a booking error on booking.com, right weekend, wrong month, both the hotel manager and booking.com were nice enough to make an accommodation. The hotel rooms are not large but very modern and nicely appointed. The have L'Occitane products which I love. Room has direct TV and free wifi. I thought the Wifi was a little slow or heavily... More 

Helpful?
Thank GregSCPA
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear GregSCPA, Thank you for your wonderful comments about our hotel. I am glad that we were able to accommodate your reservation change request and that you had an enjoyable stay. We appreciate you bringing out that our Wi-Fi was a little slow during your stay and we will look into it to see if this is a reoccurring issue.... More 

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