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All 26 Palo Alto hotels

The Westin Palo Alto

4.0 of 5 Hotel   |   675 El Camino Real, Palo Alto, CA 94301
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The Westin Palo Alto
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Ranked #6 of 26 Hotels in Palo Alto
Certificate of Excellence 2014
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436 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My room at the Westin seemed like a solid 5 minute walk from the lobby, wow was it far away. The hotel is cheaply constructed, but the service was fine. I like to run, and you can easily run on Stanford's campus from the Westin. You can also easily walk into downtown Palo Alto, so the location is great.

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new york city
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 1 week ago

This was one the worse experiences I have ever had at a Westin Hotel. The desk clerk was also the manager on duty. The line at check in was long and the process was disorganized. The first room had a construction covering on the bedroom window making it dark and unpleasant. The second room was better but shook as though... More

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Los Angeles, California
Top Contributor
50 reviews 50 reviews
39 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Westin Palo Alto as a family and really enjoyed it. As SPG Platinum members, we were upgraded to a suite, which is always nice. Great welcoming staff at front office, very dedicated service staff in the breakfast room (they even comped the breakfast for our kids the first day). Property is very well located in Palo... More

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NY
Contributor
12 reviews 12 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago

It's very unfortunate there there are few very nice hotels in the Palo Alto area. While this may be one of the better ones, it is remarkably expensive ($500+/night) and is equivalent to a 2 Star hotel elsewhere in the United States. I have stayed here many times - and it continues to show signs of aging. The rooms are... More

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westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review

Dear SuperTraveller2222, Thank you for your feedback on TripAdvisor, I was very sorry to see it. We are in the process of replacing carpet and wall vinyl in our guest rooms as we continually work to improve our property. Please rest assured, any reports of deficiencies in our guest rooms are noted and shared with the appropriate department for resolution.... More

Simcoe, Canada
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We had booked rooms in both the Westin and the Sheraton (beside each other) for our daughter's wedding. The Westin is very nice and the staff were friendly, however the group room bookings mixups went from mildly amusing to extremely stressful. Rooms were cancelled that had been booked, other rooms we were told had our guests but they had cancelled... More

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Monterey, California
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife and I stayed in room #10 on a weekend night, to have some alone time from our beautiful children. We couldn't have wished for more. A fireplace, "recessed" bedroom, gorgeous bathroom with sliding glass doors onto the garden/patio. Obviously a quiet night at the hotel, but nonetheless, we still experienced very attentive and polite staff. A relaxing and... More

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Kirkland
Top Contributor
102 reviews 102 reviews
23 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed October 18, 2014

My husband and I have stayed at the Westin Palo Alto multiple times due to the hotel's proximity to Stanford University Hospital. We enjoy the comfort and familiarity of a Westin property. This property delivers on that promise. I would not recommend the Westin for leisure travel, as the pool area and public areas are not inviting. And, the hotel... More

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Senior Contributor
46 reviews 46 reviews
27 hotel reviews
67 helpful votes 67 helpful votes
2 of 5 stars Reviewed October 11, 2014

I am a Starwood Gold member of many years and usually am rewarded with a fairly nice room assignment - not tonight. Despite having made my reservation many months ago, I was given a miserable handicap accessible room on the first floor. The rugs are covered with nasty stains. The bathroom is awkward, inconvenient and completely lacking a bath tub... More

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westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review

Dear MLO1965, I am very sorry to hear that your recent stay was below expecations, that must have been very frustrating. We would very much like the opportunity to make it up to you and address the issues with our team. Please reach out to me directly so that we can have the opportunity to make amends. Warmest Regards, Tanya... More

berkeley
Contributor
16 reviews 16 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 8, 2014

Quick overnight trip to Palo Alto with my daughter for her soccer tournament. This hotel was a perfect fit for us. Looked like it had recently been remodeled: walls, carpet and upholstery were clean. Heavenly bed was heavenly. Great, friendly service from: valet, guest services and front desk. The Soleil restaurant seemed a little dark and dated compared to the... More

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Park City, Utah
Top Contributor
67 reviews 67 reviews
14 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed September 22, 2014

Do NOT make the same mistake that I did. This hotel is absolutely not worth the money if you travel for leisure. We paid $500 for a room that was small and not interesting. (the regular rate posted was $649!!!! (I got a last minute deal and thought it was a steal and that the room would be fantastic...boy I... More

Was this review helpful? Yes 2
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Additional Information about The Westin Palo Alto

Address: 675 El Camino Real, Palo Alto, CA 94301
Location: United States > California > Palo Alto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Palo Alto 4*
Number of rooms: 184
Reservation Options:
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Also Known As:
The Westin Palo Alto Hotel Palo Alto
Westin Palo Alto
Palo Alto Westin

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