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Hotel Keen

425 High Street, Palo Alto, CA 94301
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1 room 1 adult
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Hotel Keen
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126 Reviews from our TripAdvisor Community

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New York, New York, United States
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed September 21, 2013

I last stayed here a few months back to check out Stanford University for my daughter. This time, we stayed here for a week to move her into the dorm. I think my favorite part of this hotel is the front desk staff. They are some of the best I have seen. Authentic, friendly and real. They are not like... More 

Helpful?
3 Thank Afsaneh N
pfriedman, General Manager at Hotel Keen, responded to this review

Great having you with us again. See you in February! More 

Dallas, Texas
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 25, 2013

Hotel Keen is a nice, clean, minimalist boutique hotel in downtown Palo Alto. Room was clean, well maintained, bed was comfortable however my reservation was for an upgraded feather bed which I did not receive even though I paid the higher room rate. I chose to express this in my review rather than argue with management. Hotel provides excellent light... More 

Helpful?
3 Thank Jackl51047
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed June 19, 2013 via mobile

Stayed here for business. I loved the decor and their breakfast is by far amazing. Great toiletries too! However, my room was tiny to the point where you really couldn't move a foot without bumping into something. The floors were also quite creaky and the walls were thin. You can hear the conversation and TV blaring in the next room.... More 

Helpful?
5 Thank Heychick2
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 14, 2013 via mobile

Due to my usual hotel, the Westin, being booked in Palo Alto i diverted to Hotel Keen, this small hotel lacks some services such as gym, pool and even restaurant, but the hotel makes up by being very very freindly and personal. The small rooms have all you need and there is a good breakfast and coffee. Dont compare the... More 

Helpful?
1 Thank SanderVonk
pfriedman, General Manager at Hotel Keen, responded to this review

I am glad that you were pleased with the hotel, staff and service. We look forward to seeing you again in the future. More 

New York, New York, United States
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed May 2, 2013

I am an experienced business travelers having accumulated over 4 million miles in 25 years. When I go to Silicon Valley on business, I find myself staying at hotels that I know and am comfortable with like the Fairmont in San Jose. My daughter just got accepted to Stanford so this time we decided to stay at a hotel in... More 

Helpful?
3 Thank Afsaneh N
pfriedman, General Manager at Hotel Keen, responded to this review

More 

Cheltenham, United Kingdom
Level Contributor
93 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed March 18, 2013

Nice lobby, excellent and friendly front of house staff. Free tea and coffee station 24 hours. Nice breakfast. As with many boutique hotels my room was small but comfortable, good heating system, comfortable bed and decent shower. My only real complaint was the frosted window opened inches from a brick wall though so it could feel a little claustrophobic but... More 

Helpful?
2 Thank Jen W
Krakow, Poland
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed February 22, 2013

We stayed here for three nights and were astonished how this poor quality stay can be so expensive. The rooms are tiny (even deluxe) and the door to the toilet is missing. There is just a curtain. The walls are surprisingly thin: we could hear every single word of our neighbor's phonecall. It was unfortunately at quite unpleasantly early time... More 

Helpful?
4 Thank Polka5

Travelers are raving about these Palo Alto hotels

Oakland, CA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed February 12, 2013

Where this review is coming from: 40-something married couple who wanted a night in Palo Alto. Why we decided on Hotel Keen: price seemed OK, the simplicity attracted us. Would we stay there again? Not very likely. Great for: very tired (so tired that they are dead to the world) solo business travelers and/or folks who need to be downtown.... More 

Helpful?
2 Thank DaDAisTic
pfriedman, General Manager at Hotel Keen, responded to this review

Thank you for giving the hotel a try and posting a very honest and accurate assessment of the property. I am especially glad that you found the staff and service spot on as they and that is what truly sets our hotel apart from our peers. While we were able to do an amazing job on the physical plant during... More 

Cambridge, United Kingdom
Level Contributor
313 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
5 of 5 stars Reviewed February 2, 2013

I love staying at Hotel Keen and have had an amazing experience every time. The guys at the front desk are very accommodating and have a great sense of humour! The know all the good places to eat and are very helpful. The rooms are very compact and have everything you need, and they have a healthy breakfast complete with... More 

Helpful?
2 Thank foodie_wanderlust
pfriedman, General Manager at Hotel Keen, responded to this review

Thank you for taking the time to write such a nice review. I am pleased that we are still on your mind these many months since your visit. Which only means that it will be that much sooner until your next one. Did that come out right? More 

Seattle, Washington
Level Contributor
81 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed January 27, 2013

We spent a night at the Hotel Keen. This was our third night at this centrally located, hip, small, boutique hotel in Palo Alto. The hotel is 1/2 block off university and 3 blocks from the main Stanford entrance. Rooms are small but comfortable and well-appointed. The staff are welcoming and accomodating. The buffet continental breakfast was excellent and improved... More 

Helpful?
Thank Wayne T
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