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Hotel Keen

2.5 of 5 425 High Street, Palo Alto, CA 94301
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Hotel Keen
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Hotel Keen
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93 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
33 reviews 33 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 14, 2012

Well situated hotel in Palo Alto. Rooms small but clean. Staff helpful and friendly

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Seattle, Washington
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 12, 2012

I stayed at the hotel for a couple of nights while visiting Stanford University. The hotel has an excellent location, one block to everything and a couple of blocks from the train station and the shuttles to Stanford. The cost of this hotel provide the best value in town if you are on a budget or want to spend your... More 

Was this review helpful? Yes 3
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 16, 2012 via mobile

Perfect location and value for weekend stay in downtown area. Rooms are you cozy for one who likes to spread out. Might be cramped if there were two like me. Staff are first rate.

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Scottsdale, Arizona
Top Contributor
300 reviews 300 reviews
79 hotel reviews
124 helpful votes 124 helpful votes
3 of 5 stars Reviewed April 1, 2012

The look & feel of this hotel were great. We were impressed upon arrival & excited about our stay. Unfortunately, we did did not sleep well at all. The walls were very thin & you could hear movement in the other floors well. The lack of a bathroom door (it is a curtain) made for uncomfortable situations, but would be... More 

Was this review helpful? Yes 1
pfriedman, General Manager at Hotel Keen, responded to this review

I was sorry to see that your stay proved disappointing and appreciate your giving props to housekeeping for the cleanliness. I have taken your comments regarding the front desk staff to heart. I consider this an epic fail and have told them as much. The beauty of working at a small property is the ability to engage our guests in... More 

Boston, Massachusetts
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 23, 2012

We stayed three nights at the Hotel Keen while my husband was at a conference at Stanford. It's a chic little boutique (read: European-style and scale) hotel right in downtown Palo Alto, within walking distance of Caltrain and very close to the campus, shopping, eating, you name it. With only three floors, it's an intimate experience. The hotel is modern,... More 

Was this review helpful? Yes 1
Washington, DC
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 6, 2012

I remember when this hotel was an SRO called the Palo Alto Hotel and I have to tell you these guys have done an amazing job renovating this place into a very cutting edge and "high tech" looking hotel. The rooms are small but I only slept there anyway, loved the grab and go refrigerator downstairs. Staff was very helpful.... More 

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pfriedman, General Manager at Hotel Keen, responded to this review

I think you may be one of the first reviewers who had seen the hotel in its previous incarnation so your booking us on faith is greatly appreciated. I am glad to see that you found the accommodations, services and staff worthy of mention and I thank you for taking the time to share your experience online. I hope that... More 

Senior Contributor
28 reviews 28 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 24, 2012

Hands down the best value for Palo Alto: nice hotel rather than motel; can't be more central; great style with food options all around. Will be back many times!

Was this review helpful? Yes 1
18 reviews 18 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 21, 2012

Most of the reviews capture this boutique hotel accurately - great location nestled among great downtown with many restaurants and bars, small but clean rooms, inspired design and extremely good price. For the business traveler, or couple, I don't think you can beat the combination. I'll restrict my comments then to what wasn't mentioned or could be improved: 1. Security... More 

Was this review helpful? Yes 1
pfriedman, General Manager at Hotel Keen, responded to this review

Regarding the issue of hotel security, we do have the ability to lock the front door when the staff believe they will be away from the desk for an extended period of time. When the desk is left unattended for brief instancse to handle guest requests the staff are instructed to review the security footage upon their return to make... More 

Senior Contributor
26 reviews 26 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 3, 2012

Many of the previous reviews described this place accurately as far as design, space, location, and amenities. It is hard to find a reasonably priced, convevient but comfortable hotel in the area but this one fits the bill. We stayed there over the Christmas holidays and would stay there again. Late one enveing we returned to find that our room... More 

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pfriedman, General Manager at Hotel Keen, responded to this review

Thank you so much for staying with us and taking the time to share your positive reviews. I apologize for that lapse in service but am glad to see that the gesture on behalf of the staff was well received and appreciated. I regret that they could not give you a copy of your receipt upon departure - hopefully it... More 

brooklyn, ny
Senior Contributor
29 reviews 29 reviews
29 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed November 21, 2011

This economical find in downtown Palo Alto is a winner. While gearing up to search for a one-night accommodation in the area, the trusty NY Times decides to publish a review of this place and I was sold. It reminds me the most of the Elements hotel line, with its willingness to dispense with typical hotel components and focus on... More 

Was this review helpful? Yes 1
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Additional Information about Hotel Keen

Address: 425 High Street, Palo Alto, CA 94301
Location: United States > California > Palo Alto
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hotel Keen 2.5*
Number of rooms: 42
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